Your GE refrigerator model GSS25SGMBS is equipped with a FrostGuard defrost system, meaning the appliance only defrosts as needed. The system takes into account usage factors, such as, how often the refrigerator and freezer door is opened and for how long the compressor ran since the last defrost cycle. If you start to notice a frost build up in your freezer section or the freezer and refrigerator compartments are unreasonably cold, a failing defrost heater is likely causing the issue. Luckily, replacing the heater is a straightforward repair that you can do yourself with some guidance.
If the defrost system in your refrigerator continues to malfunction after you’ve replaced the defrost heater, please contact us and we’ll be happy to inspect and repair your appliance.
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