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for Denair, CA
Lisa - Denair, CA
Great service. Cruz worked quickly and efficiently. He answered all my questions.
Response from Appliance Repair Specialist:
Hello Lisa, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing email@example.com. We appreciate your time and business.
It took forever to get someone to do a simple repair
Kristin - Denair, CA
From day one I told Maytag all I needed was my washer lid replaced. It took almost 2 weeks to to get an appointment that stuck and then the morning of the repair was told the repairman said he liked to replace the hinges at the same time and needed to order them. I was told I would receive a call on Monday, which never happened. I finally called and was told they did not have the parts yet and they would let me know. It ended up supposedly taking 2 weeks to get the parts. When someone finally did come to replace the lid, it just took a few minutes and he explained how he was going to report some scenario of how I said the lid broke in order to avoid questions from Maytag. The reality is the lid is just poorly designed with plastic holding the hinges, which is where the lid broke in the normal course of use.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at firstname.lastname@example.org. We appreciate your time and business.
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