Local Reviews
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Cruz B.
ICE MAKER KITCHENAID KUIC15POZP1 "File # 7727843391 Robert from whirlpool tech line said to replace the compressor, found compressor not turning on in diagnostic test 8 hear relay clicking off and on, fans are working, cx claims unit is not producing any ice, cx has used the afresh cleaner and has changed water filter still same result ; ordrng 1 WPW10605286 (compressor)"
Aaron B.
DRYER WHIRLPOOL WGD8600YW0 "Replaced the idler and drum belt , delinted the dryer advised to repair venting to prevent a fire and adds efficiency to the dry times , tested unit operating ok now at this time"
Aaron B.
DISHWASHER WHIRLPOOL WDT720PADM2 "Checked the unit seized up pump and motor asm , est to replace the pump motor asm is $278.00 to replace , mrs approved , replaced the pump asm tested unit is now working as designed"
Cruz B.
WASHER WHIRLPOOL WFW5620HW0 "Needs more work- found water leaking from underneath, checked bellow and found a small tear, need to order part for unit. ; ordrng 1 W11314648 (bellow)"
Aaron B.
WASHER MAYTAG MVWX655DW1 "Checked the unit sounds like an actuator not working correct , found the gearcase was not actuating splines bad needs Gear case, wash plate , splotch and actuator , mrs declined to repair "
Cruz B.
DISHWASHER KITCHENAID KDTE334GPS0 "Need more work- found a secondary issue- both left side and right rails have fallen off due to corrosion, found soap dispenser gasket to be coming off, look at pictures, ordering soap dispenser and will use rails on next visit, ; ordrng 1 W10861000 (detergent dispenser)"
Rich S.
WASHER WHIRLPOOL WFW9150WW02 Replaced torn boot. Tested ok
Rich S.
OVEN WHIRLPOOL WFE320M0ES2 "Rplacd bad control assm, tested ok. Open relay."
Randy C.
WASHER MAYTAG MHW6630HW0 Found bellow torn and drawer leaking water from the dispenser. Needs drawer and below. Cx okayed for Thursday ; ordrng 1 W11316600 (drawer) and 1 W11316604 (hose)
Rich S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced open heater element. Ran diagnostics, passed. Operating as designed."
Rich S.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Reinstalled loose bin arm. Cleared ice. Operating as designed.
Francisco S.
DRYER MAYTAG MGDB835DW3 "Found broken blower wheel, removed and replaced blower wheel. Unit now checks ok"
Andy H.
REFRIGERATOR MAYTAG MRT118FFFH01 Need thermistor n cover; ordrng 1 W11024683 (cover-evap) and 1 WPW10384183 (thermistor)
Tyler F.
WASHER WHIRLPOOL MVWB865GC0 Customer stated that clothing got stuck under the agitator. Removed and replaced again actor tested all works good at this time.
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer concerned with food freezing in RC. I tested temps, temps are in normal range. I did find gasket for ice box had come off and could let excessive freezing air into RC. I corrected gasket. Tested unit. All tests good."
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stated that the unit is making ice slow. Ordering ice maker tested all works good at this time.
Francisco S.
DRYER WHIRLPOOL WGD8000DW4 Checked unit found power going to unit but ui is non responsive. Ordering parts RS wed.; ordrng 1 W11098430 (cntrl-elec) and 1 W11098462 (panel-cntl)
William L.
MICROWAVE WHIRLPOOL MMV4205FZ1 "Micro switches causing Cole/open door messages, As per service pointer w11245251, , Gave estimate for 289.87, ordered interlock kit for unit. Labor 150.00, part 22.97, collected $ 139.87 for part & service fee only.; ordrng 1 W11244490 (interlock)"
Aaron B.
MICROWAVE KITCHENAID KOCE507EBL05 "Checked unit codes F1 E0 , F6 E6 , F6 E1 , reset unit cleared all codes tested unit started working ok at this time"
Aaron B.
DISHWASHER WHIRLPOOL KDFE204ESS1 "Pump and motor leaking through the diverter asm needs to be replaced,mr declined to repair at this time no charge for trip at this time"
Aaron B.
WASHER MAYTAG MVWB865GW0 "Checked unit LF code is long fill checked the cold water valve found it barely dripping , replaced the housing valve asm tested operations normal now unit is now filling correct at this time"
Kevin M.
DRYER MAYTAG MGDB855DC4 Unit making noise during operation and not heating. I tested unit and found plungers on gas valve getting stuck and not opening. Failed gas valve. Ordering part. ; ordrng 1 W11233069 (burner-gas)
Hector Z.
REFRIGERATOR KITCHENAID KRMF706ESS01 Rescheduled for 05/26/20 to order parts.; schdld next appmnt for 5/16 SAT !
Leon M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cx states that unit is not working properly.After running diagnostic check find that ice maker is overfilling and dumper control makes noise Ordering ice maker ; ordrng 1 W11043013 (valve) and 1 WPW10196393 (damper control assy) and 1 WPW10300024 (icemaker)
Cruz B.
DISHWASHER WHIRLPOOL JDB8200AWP3 "Fixed- installed new hinges door is now opening/closing as designed."
Randy C.
MICOWAVE JENN-AIR JMW2427DS01 Removed and replaced console. Now working as designed job complete.
Randy C.
WASHER MAYTAG MHW5100DW0 Concern won’t drain. Found clogged at below and drain pump dead. Replaced w pump sent out. Now working also cleared below drain holes. Now draining properly. Cx approves. Job complete
Chase F.
WASHER MAYTAG MVWB765FW3 "F8e6, F0e5, F2e1, found loose connection coming from latch to board. Reinstalled harness to control. Calibrated then tested. All ops now testing out normal. Job complete."
Danny G.
DRYER WHIRLPOOL MGDE500VW1 Unit is making loud noises Found faulty pulley and rollers Replaced and install dryer repair kit Used vacuum to clean the inside of the dryer Reinstall unit and test dryer unit is heating and cycling and normal operation noises .
Enrique R.
DRYER MAYTAG MEDC465HW "Ran out of time , crossroad store was closed . Will schedule for Saturday .; schdld next appmnt for 5/16 SAT !"
Danny G.
REFRIGERATOR JENN-AIR JS48NXFXDE00 Unit is freezing food and no ice Test ice maker and found no water going into the fridge Client remember that he had a plumber for the sink and forgot to turn water back on Test ice maker and unit cycled and filled with water For the freezing issue I found the vent being blocked and also food pushed all the way to the back and blocking air flow Advised client to pull food forward and not to block vent Condenser was clean.
Patrick C.
REFRIGERATOR KITCHEN AID KRMF706ESS I ordered the wrong part ; 1 W10836964 (pan-drip)
Enrique R.
RANGE WHIRLPOOL WFG525S0JS0 "Ran out of time , crossroads store was closed . Will schedule for Saturday .; schdld next appmnt for 5/16 SAT !"
Joe M.
OVEN WHIRLPOOL JJW2730DS Unit needs a tod sensor. It is having the issue where the self clean takes out the tod due to a bad blower. Ordering parts.; ordrng 1 WP4449751 (thrmst-fix)
Andy H.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Not cooling, replaced compressor and three way valve tested unit working properly"
Danny G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Light icon stay on Found faulty control and light switchReplaced light switch and control Power unit up and and all light switches are passing the test Unit is working properly
Danny G.
DISHWASHER WHIRLPOOL W10632081A Unit is not a not draining the water Found drain pump clogged Removed drain pump and cleaned housing Reinstall pump and unit is working properly
Juan G.
RESIDENTIAL REFR WHIRLPOOL WRX988SIBM03 "Drain tube needs to be replaced. Led in freezer compartment is not working, led assembly needs to be replaced.; ordrng 1 W11084807 (extension) and 1 W11205083 (module)"
Cruz B.
WASHER MAYTAG MVWC565FW1 "Fixed - installed new parts (hub, actuator, cam) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, no leaks. Unit is working as designed cx ok repair"
Kevin M.
MICROWAVE KITCHENAID KMHC319ESS5 Customer concerned with temp coming from under light. I tested light and instructed customer it is normal for light bulb to heat up and depending how long the light is on the heat can transfer to metal around it. All tests good.
Timothy J.
REFIRGERATOR WHIRLPOOL WRF560SEHZ00 Installed IM and tested. Unit checks ok.
Kevin M.
WASHER MAYTAG MVWB835DW3 Customer stated the unit leaked under unit. I tested unit and found tub ring not connected to tub in front. Reconnected tub ring. Tested through diagnostic. No leaks.
Isidore A.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 reschedule ; schdld next appmnt for 5/16 SAT !
Steven W.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 Not home. Left card. Office verified. Phone not ringing.
Danny G.
KITCHEN WHIRLPOOL WDT970SAHV0 Broken door seal and dispenser doesn’t open Replaced dispenser and door seal Reinstall unit and ran self test cycle and unit completed with no issues and no leaks Unit is working properly
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed damper and led needs other led also; ordrng 1 W10515057 (light board) and 1 WPW10515058 (light)
Cruz B.
RANGE KITCHENAID KSGG700ESS "Fixed- installed new parts (2 cntrl elec) display turned on, bake & broil cycles are now working as designed, top burners are working fine as well, cx ok repair."
Leon M.
REFRIGERATOR MAYTAG M1TXEMMWW04 Replaced all selected parts.After running diagnostic check unit working properly as designed
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Unit not cooling and not making ice. Found to issues. Unit not cooling due to frozen over evaporator caused by failed evap fan motor, I found ice maker not finding home position and fill valve leaking causing frozen fill line to ice maker. Removed and replaced ice maker, valve, main control and evaporator motor. Tested unit. All tests good."
Rod H.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Consumer has now purchased a repair agreement Ad wants repaired.Will need compressor changed out as diagnosed last monthAlso water line broken broken needs repaired as well.; ordrng 1 W10309988 (compressor) and 1 W10723352 (tube-water) and 1 WPW10493524 (bin-cntlvr)
Joe M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced sump assembly unit is now functioning as designed. Job complete
Juan G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Ice accumulated on freezer evaporator fan area. Cleared ice build up, ran diagnostics, freezer fan is now working fine, not making noise anymore. Air flow into fresh food compartment checks fine at the time of service."
Isidore A.
DRYER MAYTAG MGD8200FC1 "Found dryer not heating properly, removed top and front panels found coils harness loose removed and refasten connectors, reinstalled panels test dryer operation ok at this time ."
Isidore A.
OVEN WHIRLPOOL WOD93EC7AS01 "Removed oven, old new control and lower oven sensor. Installed new control and lower oven sensor, test oven at approximately 350 degrees Fahrenheit upper and lower ovens and allow oven to cool off.Oven working at this time as designed"
Jaime G.
REFRIGERATOR KITCHEN AID KSCS25FVMS01 Found fridge working ok could not find and or duplicate problem
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed two switches and main board fridge ok
Jaime G.
RANGE- GAS WHIRLPOOL WEG750H0HZ0 Range don’t respond to commands ordered parts; ordrng 1 W11205353 (cntrl-elec) and 1 W11339755 (CNTRL)
Frank P.
WASHER WHIRLPOOL WTW5000DW1 Can’t find Address, reschdle
Danny G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Damage door handle Found the TORX set screw stripNeed to order handle and 2 set screws ; ordrng 2 TORXSETSCREWSFORHANDLE (TORX SET SCREWS FOR HANDLE)s and 1 W11163764 (handle)
Patrick C.
WASHER MAYTAG MVWB765FW3 Removed and replaced gear case and rotor and suspension. Tested unit. All ops checked good
John B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 New phone number 323-377-3072. The icemaker does not shut off and overflows.. The auger pops out of the ice tray at times also. The auger is loose inside; ordrng 1 W11097357 (ice-contnr) and 1 WPW10300024 (icemaker)
John B.
WASHER WHIRLPOOL WFW9450WW00 "F20; code. Cleaned drain filter. The drain hose was pushed all the way Down the drain pipe (that’s to far) checked the pressure switch tube, it it good.. ordering parts.; ordrng 1 WPW10004260 (hose) and 1 WPW10239066 (switch-wl)"
John B.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 It is 20° inside the refrigerator section. The damper control has failed/diffuser. Ordering the part; ordrng 1 W11204060 (diffuser)
John B.
WASHER WHIRLPOOL MVWB765FW The customer was concerned about the wash tub banging around. Showed him how to load it properly. The water will not shut off the water just keeps pouring into the customer had to turn off the water to the washer. Ordering a new valve; ordrng 1 W11165546 (valve)
Rich S.
DRYER MAYTAG MGDC215EW2 "Belt broken. Replaced dryer repair kit. Bad cycle timer not advancing on time dry.someone worked,on this machine that is not qualified...; ordrng 1 WPW10185981 (timer)"
Rich S.
WASHER WHIRLPOOL MHW5500FW "F31E1, F5E2, F8E3,F6E3 Keypad issue, pressure switch issue.... boot is stained with mildew instructed customer to use clean washer cycle with Affresh tablets. Bellow is functional, cosmetic issue not covered by policy. Schedule with area technician.; ordrng 1 W10911042 (panel-cntl) and 1 WPW10448876 (switch-wl)"
Rich S.
MICROWAVE WHIRLPOOL WMH31017FS Melted turntable coupler. Reroute for part.; ordrng 1 72017 (touchup wht) and 1 W11245707 (support) and 1 W11367904 (TRAY)
Randy C.
WASHER WHIRLPOOL WFW6620HC0 Unit shuts off during use. Unit plugged into GfR breaker. Cx has to reset. Cannot use both appliances at the same time. Called techline documented. Found bad outlet. SR#7727841981. Needs to be on its own dedicated circuit. Job complete. Working as designed. All ops normal. Per techline
Rich S.
REFRIGERATOR KITCHENAID KRFF507ESS01 RC evaporator has huge ice ball. Terrible Pre I’d...... customer to defrost unit. ; ordrng 1 W10902214 (thermistor) and 1 W11033168 (harns-wire) and 1 WPW10389152 (support)
Michael M.
REFRIGERATOR WHIRLPOOL WRT104TFDW00 Cx states unit is not cooling properly. Located outside and has been sprayed with garden hose to remove all ice build up.Installed thermostat W10839843 Defrost timer 4388931 and defrost bi metal WPW10392132Rebooted unit and is cooling as designed job complete
Aaron B.
DRYER WHIRLPOOL SHDKFBD Customer changed their mind canceled to repair
Jaime G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found dishwasher taking way too long to fill up then unit just stopped. Although water pressure was good, unit filled slowly due to water-valve screen plugged up with dirt. Had it cleaned. Then, dishwasher filled up fastPURCHASE RECEIT PHOTO ITS IN job 308687"
Danny G.
DISHWASHER WHIRLPOOL KUDU02FRSS Door slams down when opening door Found broken door links Replaced door links and reinstall unit and now the door is opening and closing properly
Leon M.
WASHER MAYTAG MVWB865GW0 Cx states that unit is not working properly.After running diagnostic check no error code.Cx refuses for parts replacement.Cx states that they have option from the store to replace the unit
Raymond H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced compressor and drier. Pressurized with nitrogen and unit held. Vacuumed unit down and recharged 6.0 oz. proper heat exchange. Unit functions as designed.
John B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 The refrigerator section evaporator. Was frozen over in a block of ice 10 pounds worth. Secured for Mr. onto the evaporator properly in the refrigerator refrigerator section. The refrigerator tested good.
Rich S.
DRYER WHIRLPOOL WGD5000DW "Vent issue, restricted or to long. Instructed customer to have vent inspected and cleared."
Rich S.
REFRIGERATOR WHIRLPOOL WRS311SDHW01 Found restricted return duct. Cleared ducting. Operating as designed..
Juan G.
OVEN WHIRLPOOL KCGS550ESS00 "No power at unit’s control, checked thermal fuse at console, it was open. Replaced thermal fuse, checked ops. Unit is working fine.No model/serial # tag on oven; used 1 WPW10545255 (FUSE-THRML) from stock"
Erick S.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Found unit fan not running anymore causing unit to build of ice and fresh food evaporator. Tested fan and fan is no longer operating. While testing heard compressor with very high pitch sound. Compressor may also need to be replaced.; ordrng 1 W10276644 (compressor) and 1 W10633627 (motor-evap) and 1 WPW10143759 (dryer) and 1 WPW10764668 (ice maker)
Isidore A.
WASHER WHIRLPOOL WFC7500VW2 "Customer states drains intermittent. Found debris in drain filter, clean filter. test drain WPW10465252, washer ok at this time. ok at this time"
Steven W.
WASHER MAYTAG MHW8630HC1 "Ran diagnostics. Had f8e1, f0e5, f5e3. Ran quick test cycle. Hot water too slow. Replaced hot water valve. Detergent is dispensing properly. Instructed on concentration setting, should keep dispenser 1/2 full to full. Normal sound levels when accelerating into spin. Advised customer to keep lower inner door and bellows free of hair or debris. Fills, washes, drains,dispenses,rinses, and spins properly. Complete."
Erick S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Cycled unit and found units evaporator fan hitting ice causing unit not to cool properly. Access and tested compressor and found compressor making really high pitch noise during test for. Also found compressor hot to the touch. Compressor and stepper valve also need to be replaced. Seal system covered through kitchen aid. ; ordrng 1 W10832994 (compressor) and 1 W11094466 (valve)
Steven W.
DRYER - GAS WHIRLPOOL WGD5620HW1 "Ran diagnostics. When starting, line voltage drops from 115v to 78v. Low voltage. Instructed customer to call electrician. Dryer is ok. Instructed customer to have foil venting replaced with aluminum duct. Complete."
Rod H.
REFRIGERATOR KITCHENAID KSF26C7XYY04 Returned to replace WP2188822 and WPW10466675 with as designed op returning with no leaks and cooling restored.
Rod H.
DRYER WHIRLPOOL WGD8500DC4 Arrived to find consumer had canceled .
Rod H.
WASHER MAYTAG MVWC565FW1 Making noiseAgitator was looseConfirmed worn out drive hub and replaced as designed op returned; pckd up 1 W10528947 (drive hub kit)
Rod H.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Returned to replace defective main control as designed op will return w/in 24-48hrs WPW10503278 used
Frank P.
WASHER WHIRLPOOL WTW4816FW2 Customer stated not drainingTried to run diagnostics Couldn’t due too Control is malfunctioning no powerChecked voltage there is at outletNo power at control boardWill order new control board; ordrng 1 W11170319 (cntrl-elec)
Frank P.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer stated not making ice Water dispenser worksPerformed diagnostics Installed control panelAuger is defective Needs new auger motor ; ordrng 1 W11202789 (motor) and 1 WPW10258544 (shaft)
Frank P.
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer stated no power no cooCoolPerformed diagnostics Found compressor not getting powerAnd lights are are not getting 120 volts Ordering control board; ordrng 1 W11114721 (cntrl-elec)
Rod H.
DRYER MAYTAG MGDB765FW0 Door not staying closedConfirmed Installed and adjusted catch and strike assembly
Frank P.
REFRIGERATOR WHIRLPOOL WRX735SDBM Customer stated no water dispensing Performed diagnostics Found valve defective Installed vale tested Waster isn’t dispensing Needs to order in brew control panel.
Rod H.
FREEZER WHIRLPOOL WRT518SZFM00 Frosted freezer in ceilingConfirmed..........warm air entering from handle side of door at top cornerAdjusted and ironed seal to eliminate warm air infiltration. Now as designed seal will return to normal after 24 hour cure time.
William L.
WASHER WHIRLPOOL WFW72HEDW0 "Checked pressure sensor hose & connections, ran self diagnostics, tested ok, ordered ACU brd for unit.; ordrng 1 W11031829 (cntrl-elec) and 4 W11415987 (SHOCKS)s"
Dane K.
REFRIGERATOR KITCHEN AID KFIV29PCMS Installed all parts per service pointer and tested unit. Unit functions normal now
Jaime G.
WASHER MAYTAG MVWC465HW2 Checked washer and ran diagnostics. No errors storedChecked units functions and it meets factory specsAdvised and explained customer about the out of balance loads and it’s effects. WASHER OK
William L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Found deli draw flooded, light intermittently not working, dispenser leaking, dispenser door not holding water melting ice bucket. Checked fo frosting, found NO frost buildup on FF evap. Ordered deli control, led power brd, & ice door Assy.; ordrng 1 W10804160 (cntrl-elec) and 1 W10919724 (door-ice) and 1 WPW10769076 (cntrl-elec)"
Jaime G.
RESIDENTIAL REFR WHIRLPOOL WRX735SDBM03 "Found ice makers connector not hooked all the way. Disconnected reconnected it again. Then, unit cycled"
William L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit has plugged defrost drain, building ice on bottom of fresh food area, cx needs to signed damage waiver & completely empty fridge & freezer to work on unit. "
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found water filter stuck to its housing connection. Managed to safely remove itCustomer did not take water filter sent with me
Jaime G.
WASHER WHIRLPOOL WTW4816FW2 Found an open cold water solenoid. Replaced water-valve
Jaime G.
RESIDENTIAL REFR WHIRLPOOL KRFC704FBS1 "Installed the control board. Evaporator fan motor runs ok now. Lights in fresh food work too. Except , freezers light which harness are no we’re to be found"
Jaime G.
WASHER MAYTAG MVWC565FW1 Found a loose hub had it replaced
Erick S.
WASHER WHIRLPOOL MVW7230H Cycled unit and found unit with bad bolt causing units agitator to come out of place. Installed new screw. Retesting unit and agitator is now secured with no errors. Job complete
Enrique R.
DRYER WHIRLPOOL WGD49STBW2 Installed new switch . All functions tested normal
Enrique R.
WASHER MAYTAG MVWB835DW3 "Maytag washer UI not working . In diagnostics found f6e2 error code - UI CANNOT HEAR ACU . Installed new console , all functions tested normal . No leaks . ."
Enrique R.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "Inspected whirlpool refrigerator . Customer concerns , both compartments not cooling . Found unit not powering , incoming voltage to control 120 v . I disconnect/connect all connectors on control board , retested . Now all functions work as designed ."
Enrique R.
WASHER MAYTAG MVWX655DW1 "Maytag washer not advancing from sensing cycle . Found pulley nut backed down , therefore not advancing . Installed new drive pulley assembly , Performed calibration , ran quick wash cycle test . All functions tested normal . No leaks ."
Raymond H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Upon arrival cx states unit not cooling, lights not working and ice building up sometimes in left upper rc corner. Found broken wire at pantry harness. Adapter for ice box seal warped causing warm air leak. Fc light out. Need LED for fc, Controls, evap motors, adapter kit and seals pantry drawer. need to order parts please add as pseudo.; schdld next appmnt for 5/18 MON !"
Enrique R.
WASHER AMANA NTW4516FW3 "Amana washer not advancing wash cycles . In diagnostics found , shifter fault . Installed new latch . Performed calibration , all functions tested normal . No leaks ."
Jonathan B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found defective dispenser.; ordrng 1 W10861000 (detergent dispenser)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found defective module; schdld next appmnt for 5/21 THU !
Andrew P.
WASHER MAYTAG MVWB835DC2 "Unit has multiple fault codes f0e3 f7e9 f9e2. Checked motor circuit ok, ran auto test and unit would fill but would not agitate or drain. Verified voltage to drain pump. Ordering gearcase, agitator and drain pump. Agitataor will sometime fuse to drive shaft and have to be broken off to remove. Ordering agitator ; ordrng 1 W10811956 (drum assy) and 1 W10902814 (washplate)"
Lance V.
DRYER WHIRLPOOL MED6230HW0 "Needs work- HMI test failed, factory test “Tone” failed. Unit no making any audible noises, needs new display panel control panel. We will return route with parts. *also, needs new dryer foot for left and right front due to being bent as well.; ordrng 1 W11413566 (CONTROL PANEL) and 2 W11444912 (FOOT DRYER )s"
Lance V.
DRYER MAYTAG MGDX655DW2 "Needs work- found drum not rotating evenly causing scraping noise, we will need to re route with new drum assembly, psp part. Tech line not open Saturday,trued calling to document, advised customer needs to schedule week day apmt.; ordrng 1 W10899578 (drum)"
Lance V.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Needs work- found superstore faulty. Water test failed, air leak from seperator causing warm air to enter and make ice melt. Need to re route with parts for repair. Has had multiple same issue, unit is uneconomical to keep repairing same issues, we have documented everything with tech line. Advised customer to contact whirlpool customer service, we will still need to order parts for repair. ; ordrng 1 W11324790 (ICE DOOR) and 1 W11324793 (SEPARATOR)"
Leon M.
OVEN JENN-AIR JJW2430DS01 Cx states that unit is not working properly.After running diagnostic check find error code F2E1.Ordering control panel ; ordrng 1 W11236887 (console)
Leon M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Cx states that unit is not working properly.After running diagnostic check find that has a bad dual water valve.; ordrng 1 WPW10420083 (valve)
Joe M.
DRYER WHIRLPOOL WGD6620HW0 Replaced flame sensor and dryer kit. Tested unit . Unit is functioning as designed. Job complete.
Frank P.
WASHER MAYTAG MHW6630HW0 Customer stated leaking from fabric softener Performed diagnostics Coded F4E1Called Andrew cause no connection OIn springs like, to order controlBoard and UI panel and temperature semsor; ordrng 1 00Make:WPLPartNumber:W11322883 (ACU) and 1 00Make:WPLPartNumber:W11325572 (CONTROL ELECTRIC ) and 1 W11314664 (heater)
Joe M.
DISHWASHER KITCHENAID KDTM354DSS5 Unit will not drain. On inspection found unit will not drain due to the drain pump being stuck. Moved drain pump a quarter turn and it began to function as designed. Job complete.
Lance V.
LAUNDRY WHIRLPOOL NED5800HW0 "Needs work- found 245vac to unit ok, control ok, 12.8vdc to control consoles but not working. Faulty console control, found board with burn marks causing no display, we will need to re route with parts for repair ; ordrng 1 W11378950 (CONSOLE )"
Joe M.
WASHER WHIRLPOOL MHW8200FW0 Washer is not draining or spinning. On inspection found unit would not spin due to the drain pump being clogged. Had to remove dryer from on top of washer in a very difficult workspace. Cleared drain pump unit is now functioning as designed
Andrew P.
KITCHEN WHIRLPOOL WDF520PADM7 Customer stated that unit was leaking from underneath when it was full of water. Checked unit and found locking tab broken off of sump assembly. Need to order sump assembly. Also upper spray arm tabs were broken Need to order upper spray arm; ordrng 1 W11025157 (pump&motor) and 1 WPW10317197 (upper spray arm)
Andrew P.
RANGE WHIRLPOOL WEE745H0FS2 Found blower fan not working Removed and replaced blower fan. Tested unit and it heats fine and fan is working
Jonathan B.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Found defective door seal. Fixed door seal. Tested unit and is working properly
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Needs new inverter and control.; ordrng 1 W11087200 (invrtr-box) and 1 W11089236 (cntrl-elec)
Kenneth M.
WASHER WHIRLPOOL WFW72HEDW0 Unit is having issues running through cyckes. Found ACU issues. No error codes. Ordering new ACU. Rescheduled customer for wednesday 5-20-20; ordrng 1 W11031829 (ACU)
Lance V.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Fixed- found fridge left side led module disconnect/loose causing all lights. It to illuminate. Removed module and reconnected and reinstalled. All led lights are now working as designed, unit now fully operational"
Raymond H.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Upon arrival cx states unit not dispensing any water. Found shorted valves and unit has no water filter. Installed filter and water valves. Tested, unit allowing water to reservoir but found reservoir frozen completely. Temps right on spot at 38 and 0. Need to call tech line.; schdld next appmnt for 5/18 MON !"
Lance V.
REFRIGERATOR WHIRLPOOL ED5FVGXWS00 "Fixed- replaced 60 degree bi metal per tech line which should alleviate abnormal freezing in air return. Unit tests and checked ok, allow 24hrs for temps to normalize, all ops complete"
Raymond H.
REFRIGERATOR WHIRLPOOL KSSC48QKS00 "Upon arrival cx states 7nit not cooling, leak checked 7nit and found heat exchanger leaking into drain pan. Also needs control conversion. Needs control, compressor, drier, heat exchange, and evaporater. Needs second man like rich for training, make 6 call count. Need to order parts.; schdld next appmnt for 5/18 MON !"
Joe M.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit needs a new harness assembly due to the wiring not powering fan ordering part.; ordrng 1 W10913629 (harns-wire)
Lance V.
WASHER WHIRLPOOL WTW5000DW "Fixed- found weak suspension, bouncy like a basketball. Replaced faulty suspension rods, ran calibration and passed. Unit is now working as designed and tests ok, new suspension check ok"
Lance V.
WASHER WHIRLPOOL WFW6620HW0 "Fixed- unit not dispensing detergent due to load and go tray was off track causing no dispense. Repaired load and go tray, reset unit and tested with clothing. Unit is now dispensing detergent properly, and unable to detect any abnormal vibration or walking or unit. Unit is now working as designed"
Leon M.
M/W OTR WHIRLPOOL WMH31017FS0-0 Cx states that unit is not powered.After running diagnostic check find that unit has a bad fuse.Replaced all selected parts.After running diagnostic check unit working properly as designed
Joe M.
ICEMAKER KITCHENAID KUIX505ESS1 Will need to go to this job Monday so I can contact Techline ; schdld next appmnt for 5/18 MON !
Leon M.
RANGE AMANA AGR5330BAW3 Cx states that unit is not working on bake and broil mode.After running diagnostic check find that unit is not igniting on both modes.Replaced control board unit still not working ; ordrng 1 W10209656 (igntr-surf) and 1 W11176454 (igntr-oven) and 1 WP6610341 (module-spk) and 1 WP98014893 (valve-gas) and 1 WPW10633327 (regulator)
Rich S.
DRYER - GAS WHIRLPOOL GGW9250PW Bad coil. Pre I’d sent wrong coil... No truck stock..; ordrng 1 279834 (2 coil gas valve set)
Frank P.
REFRIGERATOR WHIRLPOOL WRS588FIHZ Customer stated not making ice Performed diagnostics Installed board Ice maker anf switchPrevious parts installed From past installsCan’t call tech line There closed; saved tckt
Frank P.
DISHWASHER WHIRLPOOL WDT970SAHV Customer stated not cycles Then cyclesNot washingWill order part Control board WeModel number doesn’t existPlease put a pseudo on me on Monday ASAP.
Andrew P.
WASHER MAYTAG MHW6630HW0 Customer stated that unit is leaking left front corner could not verify leak at the time replace valves on the unit. Also adjusted leg so unit is slightly tilted back which can cause an issue if water is pushing against door glass. Advise customer to keep an ion it if issue persists to call back
Erick S.
RANGE WHIRLPOOL WFG525S0JW0 Cycled unit and found unit with main control feeling causing it not to cycle properly. Unit has F1E0 error code. Will also replace spark module as well; ordrng 1 W11162730 (module-spk) and 1 W11317839 (cntrl-elec)
Jonathan B.
WASHER MAYTAG MVWB835DW4 Found defective console. Replaced console. Tested unit and is working properly.
Lance V.
WASHER MAYTAG MVWB765FW3 "F8E1 error- fixed. Found pressure hose pinched/kinked causing long fill times and no fill. Repaired pressure hose and reconnected, ran test #52 calibration and passed. Auto test #51 passed. Tested with clothing with customer quick wash and water now entering. Unit is now fully operational and working as designed"
Lance V.
REFRIGERATOR WHIRLPOOL GB2FHDXWS07 "Fixed-found sheet of ice bottom freezer, and clogged drain tube. Replaced drain tube and cleared all ice. Unit is now working and fully functional. Ice maker checked ok, and is functional ."
Kenneth M.
OVEN WHIRLPOOL WFG515S0ES1 Bake and broil not sparking. Ordering main board and DSI spark board. Rescheduled customer for friday 5-22-20; ordrng 1 W11162730 (Module) and 1 WPW10348656 (Board)
Joe M.
WASHER MAYTAG MVWC565FW Unit is not filling with enough water. Changed water valve and I found unit is still not filling to functional standard will contact whirlpools Techline Monday to inform them washer is not filling enough to cover blankets or other laundry items. ; schdld next appmnt for 5/18 MON !
Juan G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Air damper assembly is stuck in the open position. Damper assembly needs to be replaced.; ordrng 1 W11317276 (diffuser)
Raymond H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Upon arrival unit freezer was hot, heater stuck on temp inside at 100f. Needs controls and evap motor with harness. Cx will reach out to Wap for autho. Informed cx they need to shut unit off due to failure."
Joe M.
DISHWASHER KITCHENAID KUDE70FXSS3 Noise is not working on machine due to a faulty speaker customer has decided to not repair unit due to price of speaker.
Joe M.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Replaced fan motor and harness. Job complete
Enrique R.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Installed tray-evaporator . All functions tested normal . No leaks .
Joe M.
TRASH COMPATOR KITCHEN AID KUCC151GSS1 Customer paid service charge but is going to wait to decide if they want to go through with it or not.; ordrng 1 W10439651 (motor-drv)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found defective door seal. Fixed door seal. Tested unit and is working properly
Raymond H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Upon arrival cx states unit shut off completely, tested and found broken wire on pantry harness, needs harness, drawer, and controls. Marcone not working, need to order parts.; schdld next appmnt for 5/18 MON !"
Isidore A.
WASHER MAYTAG MVWC200BW0 Found F1E1 control W10582038 fault and suspension weak W10440729; ordrng 1 W10440729 (suppension ball) and 1 W10582038 (cntrl-elec)
Erick S.
RESIDENTIAL REFR WHIRLPOOL WRF757SDEM Install new parts on unit. Set temperature to proper settings. Retested it through diagnostics and all fans are now running. Unit is cooling in both sections. Job
Danny G.
WASHER WHIRLPOOL WFW9400SW01 Unit is not draining Found drain pump housing clogged Removed drain pump and cleared housing Reinstalled pump and ran a test cycle unit completed with no issues and no leaks Unit is working properly.
Danny G.
REFRIGERATOR WHIRLPOOL WRS321SDHB04 Won’t stop making ice Found ice maker bail arm out it’s place Reinstall unit and showed client how to shut ice maker off Unit is now working properly
Danny G.
DISHWASHER KITCHENAID KDPE234GPS0 Broken top rack Replaced rails and rack Reinstall dishwasher Unit is now working properly
Isidore A.
RANGE KITCHENAID KSEG700ESS2 "Removed old control panel transfer control and switches, to new control panel. Installed new control panel, test oven operation at 350 degrees Fahrenheit, and check broiler functional. Range working as designed at this time."
Juan G.
DRYER WHIRLPOOL WGD8900BC0 "Upon arrival checked if igniter was operational, it was. Checked if gas was on, it was not. Turned gas on, checked unit’s ops. unit is working fine now."
Andrew P.
M/W OTR WHIRLPOOL WMH31017HS2 Remove and replace thermistor and main control board tested unit multiple times and unit work perfectly fine did not shut off breaker did not shut off during cycle unit is working as intended. Also instructed customer on how to properly use microwave
Dane K.
DRYER WHIRLPOOL WGD6600VU0 Customer did not let me in Home because they said somebody already came to service the dryer
Steven W.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Not cooling. Has ice on cap tube into evaporator. Needs compressor, evaporator, and dryer. R600A. Bring lock ring kit.; ordrng 1 W11107829 (DRYER) and 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR )"
Juan G.
WASHER WHIRLPOOL WTW7500GW0 "F0e3.overload. Found coins stuck between wash impeller and spin basket. Removed coins, ran diagnostics. Unit’s ops. check fine. Informed customer it is possible gearcase might have gotten damaged, to monitor unit, and advised to remove everything from garment pockets, before washing. Charged service fee on dryer job. "
Steven W.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Ran diagnostics. UI going on/ off, compressor shutting off too soon. Replaced HV control. Evaporator motor not running, UI goes on/ off. Found intermittent power supply board, UI worn. Needs FC evaporator motor, power supply, UI. ;1 W10865869 (USER INTERFACE CONTROL) and 1 WPW10453401 (POWER SUPPLY)"
Juan G.
WASHER MAYTAG MVWB835DW4 "Broken lid at left hinge. Replaced lid assembly, checked ops. lid opens and closes properly."
Isidore A.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Found refrigerator freezer defrost drain backed up, defrost and cleared drain, refrigerator door handle W10806512 broken , part ordered; ordrng 1 W10806512 (handle 97.54)"
Kenneth M.
WASHER WHIRLPOOL WFW87HEDW0 Custiner concerned about leak. Found unit leaking from door during clean washer cycle. Informed custjnet that glass needed to be clean to fully seal door to bellows. Cleaned door tested. Unitnis workkng properly. Customer approves function at this time.
Dane K.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 On arrival customer concern was freezing food in the fresh food apartment. Found the air diffuser not closing all the way. Removed and replaced air diffuser and tested unit. Unit functions normal now
Dane K.
WASHER AMANA NTW4516FW2 Upon arrival The unit was not washing correctly. Got a long fill no fill code as well as an over flowing code. Removed and replaced water valve and control and tested unit. Unit functions normal now
Isidore A.
WASHER WHIRLPOOL GHW9300PW1 "Removed bottom panel , old temp sensor and shocks. Installed new shocks and temp sensor. Reinstalled bottom panel . Test washer operation Washer working at this time."
Isidore A.
REFRIGERATOR KITCHENAID KSSC36QMS01 "Removed old icemaker, installed new icemaker, test ice maker fill , icemaker working at this time customer advised to let ice fill and to discard first fill."
Dane K.
WASHER MAYTAG MVWX655DW0 Upon arrival the unit would not spin. Found her drive hub striped. Quoted customer on Drive hub. Customer found part at Coast appliance and he’s going to fix it themselves
Hector Z.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "I checked the unit and I found Fresh Food Compartment Door not closing properly due to gap in the Door Gasket, also damaged Holder Meat Pan; ordrng 1 W10861519 (holder) and 2 WP482338 (adhesive)s"
Hector Z.
WASHER WHIRLPOOL WTW5000DW1 "Customer is concerned of washer not spinning fast enough leaving clothes soaking wet. I set the unit in diagnostic and there was a F7E6 code (Motor fault) , and a F5E2 code (Lid Lock fault). Motor during operation was having a grinding noise, also the basket has a play due to worn out Drive Hub with possible worn out gear case. Also control not running diagnostic. Unit has multiple problems, his washer is not worth to fix..; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11116590 (cntrl-elec) and 1 W11283592 (motor-drve)"
Hector Z.
WASHER WHIRLPOOL MVWB835DW4 Washer stop in the middle of the cycle and doesn’t resume operation. ; ordrng 1 W10810403 (lid lock assy) and 1 W10876600 (drain pump) and 1 W11165546 (valve)
Hector Z.
REFRIGERATOR KITCHENAID KBRC36FMS02 Customer is concerned that there is no lights on both compartments as well no display in the User Interface. I checked the unit and the lights bulbs and door switches are good and the User Interface it display only after turning the refrigerator Off and back On for few seconds. Both compartments are cooling fine. Main Control is Discontinued.
Dane K.
DISHWASHER KITCHEN AID KDTE254ESS2 Installed unit removed and replaced drain lines and tested unit twice. Unit functions normal now
Hector Z.
DISHWASHER KITCHENAID KUDC10IXWH1 Customer concerned of dispenser leaking Rinse Aid. Ordered dispenser and rescheduled.; ordrng 1 WPW10195175 (dispenser)
Dane K.
OVEN KITCHENAID KODC304ESS00 Customer did not have the unit installed. I tried one more time to install the unit. I could not uninstall the unit just as before. Customer needs to have unit and installed before technician goes back to the house
John B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 It is 30° inside the refrigerator section. The damper/diffuser has failed. Ordering the part I need; ordrng 1 W11317276 (diffuser)
Darren A.
DRYER WHIRLPOOL MGD7230HW0 Ordered control board and console.; ordrng 1 W11413567 (CONSOLE ) and 1 W11441689 (CONTROL )
Dane K.
WASHER WHIRLPOOL WFW6620HW0 Upon arrival the unit would not wash or do anything except for power on. Removed and replaced control and tested unit. Unit functions normal now
Steven W.
WASHER WHIRLPOOL WTW7500GW0 "Unit is dead. Power to control. No green LED. Needs control. Ok per Vonnie. Replaced control. Ran diagnostics. No error codes found. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly.Complete."
William L.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Found fill tube/heater with open wire, ordered fill tube Assy for unit.; ordrng 1 W11366500 (FILL TUBE/HEATER)"
Danny G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Unit is not cooling No frost pattern and no heat signature This will require a sealed system repair Please set this up with the tech that covers this area; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11043042 (coupler) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)
Steven W.
WASHER MAYTAG MVWX655DW0 "Ran diagnostics. Had error code f0e2, f8e1 error codes. Cleared error codes. Not draining. Found terminal loose on drain motor. Recrimped terminal and reconnected to drain motor. Ran calibration, auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly.. Complete."
Isidore A.
REFRIGERATOR KITCHENAID KRFF507ESS01 Too late reschedule data loggers; schdld next appmnt for 5/20 WED !
William L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Found top rack in clips releasing and adjusters with wheels coming off top rack system, ordered parts needed for repair, adjusters & top rails.; ordrng 2 W10350375 (adjuster)s and 1 W10653356 (track) and 1 W10653357 (track)"
Danny G.
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Damage door liner Need to order door and rs call ; ordrng 1 LW10751121 (dor-fip)
Steven W.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Ran diagnostics. No error codes found. Found FC door not closing properly. Reinstalled slides/ brackets. FC door is opening/ closing properly at this time. Instructed customer on temp settings. Customer to remove frost. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Ran diagnostics.Found auger hanging up. Replaced container assembly. Ice is dispensing properly at this time. Unit is cooling properly at this time. Complete.
Isidore A.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Per technical service pointer w11033419D removed and installed new evaporator. Customer advised to let refrigerator stabilize for 24 hours. Found water dispenser not dispensing water, ordering water valve W10786952 and PEX water line 8212547RP; rqstng P&A on 1 8212547RP (tube-water 10.29) and 1 W10786952 (valve 95.78) and 1 W10906055 (heater 57.68)"
Rod H.
DRYER MAYTAG MEDX655DW1 Dryer deadPreid parts by office installedWiring had com loose and shorted components causing a chain reaction rollers were worn as well.As designed operation now restored
Enrique R.
RANGE WHIRLPOOL WFG525S0JS0 Whirlpool range received with broken power cord . ; ordrng 1 W11023766 (cord-power)
Danny G.
WASHER MAYTAG MHW5630HC Test unit multiple times and no leaks Advised client that water can be backing up into the floorRan a test cycle and unit gave me error codes for suds and out of balance Advised client to clean washer with affresh and to use less soap