Diagnosed and found dog hair around glass portion of the inner door causing leak between the bellow and glass. Advised cx to make sure glass is cleaned regularly.

Stains on clothes coming from washer. Cx uses fabric softener and washer is 10 years or older. Dryer is not over heating. No damage to drum or any other components. Unit operating as designed. Job complete.

"Checked the unit buzzing noises ringing , cleared the discharge tube off of the compressor, operations ok , now normal , customer is hearing the ringing noises also from the vac compressor , operating normal and ok refrigerator is now working as designed at this time. All noises are normal."

"Tested unit and found defective door seal. Fixed door seal tested unit and is working properly, temp in freezer are at -20 degrees"

6.5 amps at the heater. Unit had no rinse aid. Instructed customer on rinse aid usage and what cycles and options to use. Unit ok.

"Unit passed all tests, unit is operating as designed"

"Checked the unit freezer section is 6°F. Fresh food section is 36°F. jammed icemaker cube stuck cleared tested operations unit cycle operating now normal allow three days to fill up without use is the standard for knowing if the icemakers make an ice in a timely fashion, according to the manufacturer and it is working now at this time"

"Found that unit had a worn belt and wasnt riding on rollers properly. Removed rollers, pulley, and belt and replaced. tested unit no longer making scraping noise. Advise customers against overloading clothes. Job complete."

"Fixed- found blue wire to thermal fuse had popped off causing unit not to start- reconnected, and tested unit, everything is working per design- cx ok repair"

"Cx stated unit would sense spin twice then stop. Found no error codes, ran test unit worked properly. Educated Cx on load distribution and adjusted suspension unit working properly."

"Found the flapper door for the outside exhaust closed, this was not allowing the air to blow out unrestricted."

Cleared obstruction in drain pump. Drained right away. Unit functions as normal.

Found the right side hinge spring came off due to coming in contact with the insulation. I reinstalled the spring and moved the insulation away from the hinge. All tested ok after repair job completed.

"Visual and physical inspection leaded me an obstructed air gap, I have cleared the clog and normal functioning resumed."

"Cycle unit and found latch fell off precision, causing failure. Repositioned and secured latch retested unit now working as designed job completed."

"Checked the unit full of blue substance, found a plug in the airgap cleared out the airgap cleaned out the dishwasher from all the substance inside ran cycle three times drain good at this time, cleared the suds out, operations ok now at this time."

Cx states unit goes from sensing to done. They say lid lock works intermittently. No error codes stored. Performed automatic diagnostic cycle. Cycle completed without any issues. No error codes after tests. Latch was dirty. Cleaned latch with dry microfiber cloth. Unit operating as designed. Job complete.

Overload error stored. Cleared error and re programmed main control. Instructed of proper loading. All ops now working as designed.

Unit not cooling in RC. I found air passages frozen over causing cooling loss. I cleared airways and tested. All tests good.

"Found unit has water at bottom of sump. Found drain tube not ran or mounted properly. Water from sink and garbage disposal going back into unit. Customer is going to look into an air gap to help. Tested unit and checked cycles. Unit is working. But drain tube was the issue. Feeding back into unit. Job completed."

Found out ice maker bailer arm hanging down. Ran test and tray didnt move. Replaced ice maker and ran cycle. Unit passed all tests and is now operating as designed.; used 1 W10873791 (Ice maker) from stock

Low pressure removed filter a little better but still slow. Ice maker passed. Test 45 failed to get water in ice maker mold. Ordering valve. ; ordrng 1 W11482383 (Valve)

"New issueFound fc at 5 degrees, unit cycled and filled, tech line advised replacing ice maker. Did not receive part. Parts dpt stated its at the office. St#7739507499; saved tckt"

Found fridge too quiet. Evap. Fan motor was not running Had it replaced; saved tckt

Cx did not have time to get unit pulled out and accessible for us. They claim they will get unit pulled out and accessible for us this week. ;

"Found unit installed tightly under cabinet countertop wedging, forcing top of door under it keeping latch from aligning correctly, need to order right latch 5304525218 for unit to complete repair.; ordrng 1 5304525218 (Latch)"

Called techline file #87419645 seal system job need extra time; ordrng 1 809069207 (Evaporator fan) and 1 5304523062 (Compressor) and 1 5304529531 (Step valve) and 1 5304529535 (Evaporator)

Need work- found cntrl panel to be completely dead- 240v at block terminal- will need to order parts for unit. ; ordrng 1 5304535108 (Cntrl elec) and 1 5304533462 (Controller)

Ice maker not producing enough ice. Fresh food area too warm. Shorted evap-motor. Will take ice maker incase needed.; ordrng 1 A21755301 (Ice maker) and 1 5304532795 (Blade) and 1 809069206 (MOTOR)

"Knocked on door, no answer. Call dispatch, who called customer. Customer said he wasnt home and only his 13-year-old son was home. Dispatch let him know that we couldnt enter homes with minors unaccompanied by an adult. Customer said hed call his mom who lives next-door. Waited in additional five minutes nobody ever came outside. Customer will have to call back and reschedule. Waited a total of 10 minutes ; O-emld tckt"

Found motor pulley stripped and not driving the motor. Need to replace the motor; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

"Evap motor not working, has 120 v and neutral. Oder fan. ; ordrng 1 242219302 (Fan blade) and 1 242219206 (Fam motor evap)"

Found three broken wires on lower harness ordering new; ordrng 1 W11643701 (Lower harness)

Found compressor is locked up ordering new ; ordrng 1 W11557425 (Compressor)

Found door will just fall when open due to bad hinges ordering new ; ordrng 1 W11712995 (Arm hinge left) and 1 W11712996 (Arm hinge right)

Need work- door handle is detaching- customer has duck tape holding handle in place- look at pictures- ordering part for unit. ; ordrng 1 W10894054 (Handle) and 1 W11428245 (2 screws)

Need work- cntrl elec is OOS- panel cntrl is beeping/flashing - unable to select options- this is electronic issue- ordering parts for unit. States authorization ; ordrng 1 W11224256 (Cntrl elrc) and 1 W11387387 (Panel cntrl)

Need work- defrost issue- found ice buildup on evap cover causing poor cooling- lights are dancing/flickering on panel- motor evap is not work as well- ordering parts for unit. ; ordrng 1 WP2315539 (Motor) and 1 WPW10384183 (Thermistor) and 1 W11546684 (Clip) and 1 W11666427 (Cntrl elec)

"Rent-A-Center 1 year additional warranty. Noise from FC. Found ice formed on FC wall near fan blade. Deiced fan area. Needs ice maker, fill tube chute, dual valve, fan motor and blade. 2 count job. Allow 1 1/2 hours.; ordrng 1 W11559968 (Motor-evaporator) and 1 WP2169142 (Fan blade) and 1 W11700250 (Ice maker) and 1 W11645360 (Chute) and 1 W11645245 (Dual valve)"

"No cool, needs compressor, evaporators; ordrng 1 W11492867 (Evaporator) and 1 WPW10608485 (Evaporator) and 1 W11654344 (Compressor)"

"Not washing, found motor pulley bad and splutch also belt; ordrng 1 W11026785 (Motor) and 1 W10721967 (Splutch) and 1 Wpw10006384 (Belt)"

"JB spoke with Mr. Fertonani by telephone 7/16/24. Verified only issue is that the outer door glass broke wile oven was in self cleaning cycle.Advise customer will not be out today, instead we are ordering the replacement glass WB56X47994.Customer will be contacted when part is received by ARS; ordrng 1 WB56X47994 (OUTER DOOR GLASS WITH TRIM)"

Damper door opening and closing and thermostats working properly.need data logs to report tmpatires to techline.; O-emld tckt

"Two issues. First issue oven not heating, checked amp draw to ignitor drawing 2.3 indicating a bad ignitor. Secondary issue control ui is not completely illuminating. Ordering components needed. ; ordrng 1 316489403 (Ignitor) and 1 5304533728 (Cntrl)"

Noise coming from defective fan motor. Will order and replace component needed. ; ordrng 1 WR60X31522 (Fan motor)

"Upon arrival. Ice maker is turned off. Tried turning ice maker on. Ice maker wouldnt turn on. Cx pulled ice maker out. I verified outlet had no power. Breaker was tripped. Cx reset breaker and then 30 seconds into ice maker being on, breaker tripped again. Used extension cord to plug unit into different outlet on a different breaker. Unit now staying on. Cx has an issue with their outlet or circuit behind unit. Unit staying on on different outlet/breaker. Performed manual diagnostic testing. Bin thermistor ok(on/off led solid and no other lights on). Evap thermistor ok(only clean led on). Unit thermistor is ok(max ice light only light on). Water valve operational. Recirculating pump operational. No abnormal noises. Reservoir drain pump operational and no abnormal noises. When going to step 8 of manual testing(compressor/condenser fan), unit died. Could not get unit to power back on. Called techline to further diagnosis. Techline said the power cord is bad. Recommended replacing harness. SR# 7739508838. I was not confident with WPLs diag so I called DK to relay techline info and further diag. According to DK, it could be the condensation pump, control, compressor or condenser fan motor. I will be ordering harness per WPL and other parts DK recommends in order to resolve this problem in the most efficient way possible. ; ordrng 1 W11539855 (Condensation pump) and 1 W11613295 (Condenser fan motor) and 1 W11123917 (Harness) and 1 W11735041 (Compressor) and 1 W11034363 (Main control) and 1 W11325205 (UI)"

Turned data loggers on and placed them in unit. Will have to leave data loggers in place for 3 days. ; schdld next appmnt for 7/20 SAT !

"Tested unit and found defective drain pump, Replace defective drain pump tested unit. Unit has tested properly. No leaks at this time.; ordrng 1 W11458345 (Drain pump)"

"Needs 3 call count Case# 13640447 Called tech line , ordering dual water valve per tech line bypass and a few other parts to repair the unit not filling pitcher , I hear the isolation valve turn on but nothing flowing , unit is hooked up to a filtration system needs a minimum of 40 Lbs of continuous water pressure for it to work correct on the water pitcher and door handle needs to be replaced per service bulletin ordered parts ; ordrng 1 WR12X31916 (Door in door handle) and 1 WR02X44226 (Auto fill housing asm) and 1 WR01X44227 (Flow restricter) and 1 WR57X24979 (Duel water valve) and 1 WR17X33825 (Bypass) and 1 WR01X44228 (Pitcher)"

"2 call count Checked the unit theres 2 cracked knobs causing it to freeze turn , also left front and rear are not igniting when turning knob , needs parts to repair the spark harness , ordered parts to repair the unit ; ordrng 3 WB01X30054 (Screws)s and 2 WB03X29300 (Knobs)s and 1 WB18X45186 (Switch harness) and 1 WB21X45190 (Valve) and 1 WB01K10067 (screw 8 hd 1/4-20)"

Gearcase is making a grinding noise when unit spins by hand. Rotor bolt is stock Ill have to drill out the head. ; ordrng 1 W11449841 (Gearcase) and 1 W11551646 (Spanner nut) and 1 W11550891 (Agitator) and 1 W10752187 (Screw)

"Knocked on door loudly. Customer didnt answer. Called office, office left messages n both number. Customer will have to call back to be rescheduled waited 7 minutes. ; saved tckt"

Sawzawed blower wheel off motor. Installed new motor and blower wheel. Unit making same noise. Got sent a bad motor. Ordering new motor and blower wheel. PLEASE SCHEDULE ASAP; ordrng 1 WE02X29717 (Belleville nut) and 1 WE16X33977 (Blower wheel) and 1 WH03X32157 (Motor)

Found bits had F6 E2 acu and ui not communicating properly. ; ordrng 1 W11417461 (Main control) and 1 W11112662 (Console)

"Upon arrival tech started disassembly of dryer for repair. Tech could not complete repair due to space location. Tech tried to move washer and dryer to get to back side of unit it to disconnect supply connections and venting but this unit requires access to back side and front side for repair. Contacted EW in office, spoke about ticket. We will need to revise the quote. ; saved tckt"

Installed data loggers need to return to pick up.; schdld next appmnt for 7/20 SAT !

On arrival inspected unit found unit with freezer cooling correctly but fresh food compartment was not cooling. Ran test 112 in diagnostics found bad evaporator fan not turning on tested dampener dampener is working as intended ordering a new main control board and a evaporator fan; ordrng 1 W11024089 (Evaporator fan motor) and 1 WPW10317076 (Main control board)

"Light in oven working, UI control is bad once again; ordrng 1 WP5760M302-60 (Control board) and 1 WP71001844 (Thermostat)"

"Fresh food section only reaches 49, 50 degrees , weak compressor, low frost pattern , K1BPP70DPL1; ordrng 1 W11598433 (Evaporator) and 1 W11557425 (Compressor kit)"

Spoke with Cx over doorbell. Cx said mom would be here in 5 minutes. Waited 5 minutes. Nobody showed up. ;

SUSPENSION RODS ARE BOUNCY SEVERELY; ordrng 1 W11400156 (Suspension) and 1 W11478526 (Interface) and 1 W11396717 (Pump)

"Complaining that the unit wasnt making ice upon diagnosis I found the unit to be giving a E5 errors code. Ordering new icemaker, and control boards now. ; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Control) and 1 W11636543 (Ui)"

Unit flashing f9e1 error. Found nothing inside the drain pump nothing inside the wash pump/ sump assembly. Will replace the drain pump hoses and water inlet. Found nothing in the air gap. ; ordrng 1 W11497943 (Drain pump) and 1 W11551233 (Hose) and 1 W11414944 (Hose) and 1 W11535094 (Water inlet)

Found leak at water valve will order parts; ordrng 1 We25x20060 (Steam kit) and 1 We4m503 (Water valve) and 1 We1m933 (Shield water valve)

Diffuser stuck closed. Well have to order customer informed.; ordrng 1 W11380595 (Diffuser) and 1 Wpw10384183 (Thermistor)

"Seal is defective, leaking steam over ui panel Order :UI Panel W11460962W11460908 Console Cap W11414078 Cabinet Seal; ordrng 1 W11460962 (UI Panel) and 1 W11460908 (Console Cap) and 1 W11414078 (Cabinet Seal)"

"Main board and igniter are needed for repair, ordering MAIN CONTROL BOARD & HOUSING ĄWE22X34599; ordrng 1 WE22X34599 (MAIN CONTROL BOARD & HOUSING)"

Found the unit leaking from the valve where it connects to the filter head. Ordering both filter head and valve. ; ordrng 1 W11346623 (Head filter) and 1 WPW10420083 (Valve)

Found the idler pulley making noise. And not turning very well. The pulley has a wear mark in it that if continues it will break off. Recommend a pulley at this time. Part cost is 32.55 with a sales tax of 2.85. Trip and diagnostic 145.00 and labor is a f12 code and is 139.87 so total is 320.27. Customer paying for tip and diagnostic as well as part and sales tax. Remaining balance is 139.87. https://app.iwallet.com/a/535a7f2d6d8b; ordrng 1 279640 (Pulley)

Ran diagnostics. Found control LEDs are flashing per customer. Needs control; ordrng 1 W11608056 (Control) and 1 WPW10006384 (Belt)

List when draining. Found broken glass in drain pump. 2 count job. Allow 1 1/2 hours.; ordrng 1 W10876537 (Drain pump) and 1 WPW10545278 (Drain loop) and 1 8269144A (Drain hose)

Glen with tech line. Gasket and possibly an air leak. Sr number for this call 7739505095. Checked out. Changing main board ; ordrng 1 WPW10739408 (Main board)

Unit not cooling. Found Evap fan motor not turning. Unit needs new fan motor. MOTOR WAS SENT TO DIFFERENT TECH.; ordrng 1 W11578030 (Motor)

Compressor not running. inverter giving a compressor fault code. Unit needs a new compressor and new inverter. ; ordrng 1 W11578028 (Inverter) and 1 W11578205 (Compressor)

"Customer stated that the unit is making a loud grinding g sound during agitation. I tested unit and found that the pulley gears are grinding. Ordering shifter, pulley and belt. ; ordrng 1 Wh03x30517 (Shifter) and 1 Wh03x32097 (Pulley) and 1 Wh01x27538 (Belt)"

"Upper spray arm not moving. I found water to spray arm but no rotation. Ordering sump, spray arm and manifold. ; ordrng 1 W11025157 (pump&motor) and 1 WPW10498900 (spray arm) and 1 W11607104 (Manifold)"

"Slider came apart and damaged clutch and rotor. Ordering slider, clutch and rotor. ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor)"

"CX says the ice is not dispensing. The auger motor and bucket are bounding. Unit needs ice bucket, and auger motor. Freezing food due to ice door being held open by ice chips. ; ordrng 1 W11574172 (Ice container) and 1 W10822606 (Auger motor)"

There is no doorbell at the gate and the gate is motorized. Customer phoned did not go through according to the office. ; saved tckt

Tech was assigned as a helper;

"Unverifiable issue. Damper not closing, evaporator fan not coming on intermittently. Parts on order follow up required. ; ordrng 1 5304532557 (Evaporator fan motor) and 1 5303918899 (Damper)"

Intermittent burner misfire. Burner assembly on order follow-up required. ; ordrng 1 W10353165 (Burner assembly)

"Upon arrival try to install the new compressor on the unit, pinch the dryer and vacuum the unit. De-soldering the suction line and unit has some residual refrigerant on and catch on fire, without any damage to the cabinet or nothing else. Customer saw this and film a video of this. They dont want to continue with the repair because she has asthma and fell like her life is in danger. ; snapped 4 QuickPics"

Checking out unit. F716 inactive. F802 inactive. F803 inactive. F605 inactive. F10 active. Alert info (2). Warm fresh food freezer last 7 days. Compressor run time abnormally long. Low side reads 1.5 psi. High side 210.7. Compressor running at 1600. 13643736. WR86X25269 dryer. Flush out system again. ; ordrng 1 WR86X25269 (Dryer) and 1 WR86X10094 (3way valve)

Needs element not heating ; ordrng 1 D510329p (Elment)

Unit would not start. Found no voltage at the starter. Need to replace the timer and starter. ; ordrng 1 WPW10436302 (Timer) and 1 WPW10446920 (Start dev)

"Inspected unit and found hot water valve clogged. Also while fill ing I found hole in tub assembly. Unit will need new tub assembly, water valves and a new drain pump. Need authorization from warranty. Also need tow man for this repair. Tub assembly needs to be replaced.; ordrng 1 WH21X29646 (Front tub) and 1 WH21X29658 (Rear tub) and 10 WH02X26297 (Bolts)s and 1 WH23X29538 (Valves)"

Tech was assigned as a helper;

"Visual and physical inspection was conducted and was able to verify claimed issues, since I couldnt get unit into diagnostics, I called whirlpool for support and spoke with George, after explaining issues he asked me to try and try getting into diagnostics but couldnt. Finally he recommended replacing appliance managers and UI. 7739506682.Unit was first sold on 03/30/21. I have crafted an estimate for consumer whom has declined repairs and said will talk to whirlpool for some help.; ordrng 1 W11355232 (Appliance Manager) and 1 W11355250 (Appliance Manager) and 1 W11355248 (User Interface)"

"Visual and physical inspection plus diagnostics showed an ice maker motor failure, also ice maker sensor its being held by zip ties (see pictures). An estimate was crafted and presented and consumer has agreed upon. Called whirlpool to document and spoke with Art SR W7739507904."

"Visual and physical inspection plus an error code splashing on the lcd, and a physically damaged UI panel suggests that both tagged parts for replacement. An estimate was crafted, presented and agreed upon.; ordrng 1 W11460908 (UI for controller)"

"Through diagnostics found an error code E5 that refers to a failing ice maker.Replacing ice maker recommended. Preassigned parts will used as needed on return visit.Called whirlpool to document and spoke with Nate , we ran the whole bunch of tests and he recommended replacing main controller as well. SR 7739510000; ordrng 1 W11224256 (Control unit) and 1 W11658802 (Ice maker)"

Visual and physical inspection was conducted and found a compressor that its only clicking and not turning. Replacing compressor and drier recommended.; ordrng 1 W11580057 (Compressor kit)

"Inspected unit and found condenser fan, blade broken. I need to order part.. follow up scheduled Monday 22. ; ordrng 1 W11458267 (Condenser blade) and 1 W11578915 (Motor)"

"Replaced cold control and thermister, and was able to get unit to start. Unit will need to have evaporator replaced due to a leak at the copper aluminum joint. Scheduled for Saturday 20; ordrng 1 W11507067 (Evaporator)"

During tests the ice maker in freezer didnt complete harvest tests. Freezer ice maker was turned off with the bail arm. Lower bail arm and unit harvested ice. Verified fill after harvest. Cx says he emptied the ice bin and it only had a1/3 of the ice in bin. Explained that it could take up to 72 hours to fill bin. Cx is also using lots of ice. Educated Cx with time it takes to harvest 6 ice cubes 2.5 -3 hours per cycle. All ice maker are working per design. I find no issues with this unit. Job completed; schdld next appmnt for 7/20 SAT !

"Arrived, called for customer no answer, had Gabby call and no answer. 2 messages were left.; saved tckt"

"Visual and physical inspection was conducted and through a functional test attempt, all Ive got was a randomly working UI and unable to access diagnostics. Replacing main controller recommended.; O-emld tckt"

"F8E1, ran self diagnostic cycle, checked drain functions, checked water valve trap, checked water valve functions, ordered water valves & pressure switch for unit.; ordrng 1 W11688994 (Water valve hot) and 1 W11688995 (Double valve cold) and 1 W11316246 (Pressure sw) and 1 W11456953 (Pressure sw hose)"

Will need to replace lower harness wires for the drain pump are damaged. Repaired wires temporarily. Tested unit after temp repair all ok unit now drains and complete cycles.; ordrng 1 W11643701 (Lower harness)