Checked for faults( 8-1 no/low water) and ran a service test. The unit passed the service test. Noted the drain line was inserted all the way in the drain so far there was no slack on the line. Set up drain as directed by the manufacturer instructions. Unit had loud shift action replaced actuator and cam assembly. Unit checks ok.

Installed the new inverter board as well as the mag tool microwave works OK now

Bake igniter receiving voltage but not glowing. Replaced igniter. Tested unit. Unit operating as designed. Job complete.

Found the unit has a f9e1 error code the drain pump comes on but not removing the water from the tub. No obstructions found. The drain pump failed. I replace drain pump and ran a diagnostic cycle and all functions are now working. I also removed the error code stored. Job completed.

"Replaced dispenser and inner door. Tested, found no leak. Had cx run multiple cycles throughout day and to call back if any leaks present, followed up but cx did not answer, unit appears to be functioning as designed and no more leaks."

Inspected and repaired failed slider. Unit working per design. job complete

"Visual and physical inspection was conducted and found a unit that its not leveled, plumbed, and the drain line is totally wrong rutted. See pictures. As the controller unit had been replaced, Owner was asked to address leveling and plumbed issues as well as the drainage issue, and to observe and reach out if needed."

Unit would not start. Buttons respond but hear board clicking. Removed and replaced board. Same issue. Bad motor. Needs motor and blower wheel. Removed and replaced blower wheel and motor. Tested now working as designed.

"Replaced parts per my previous diagnosed error codes, unit test and working as designed now. Complete."

Light is off in refrigerator section. needs the module. Ordering part now ; ordrng 1 W11470191 (Module)

Found intermittent issue with pump due to harness ordering part..; ordrng 1 W11643701 (Harness)

Latch is defective. Ordering new one. ; ordrng 1 W11670519 (Latch)

Cycle delay button isnt working on the console. Checked harness connection and it was solid. Ordering new console.; ordrng 1 W11622490 (Console)

"Found open thermal fuse for the second time, ordering door switch and push start replay for possible short circuit ; ordrng 2 WP3392519 (Thermal fuse)s and 1 WP3387134 (Thermostat) and 1 WP3406107 (Door switch) and 1 WPW10117655 (Push start switch)"

Cycled unit and found weak suspension quoted customer 459 for full repair. Customer declined repair states will call whirlpool to ask for concession. Collected service fee job completed. Please Call customer to collect service fee hes card was not going through.; ordrng 1 W11396716 (Suspension)

"Upon arrival found unit with door lock and no responding. Check the unit and found error code F5E1, F2E1 and F7E1, this codes about lid switch fault, stuck key and speed basket no reach rpm. Check the unit on manual test mode, and when unit try to spin or agitation, the motor is just buzzing. This unit has a bad capacitor. ; ordrng 1 W11428524 (Capacitor)"

After changing out 2 pulleys and a shift actuator machine is still trying to agitate while basket. The gearcase is binding up not allowing machine to shift. Will be replacing the gear case shift actuator a splutch kit and wash plate. Will be calling Techline while installing these parts on return visit. ; ordrng 1 W11308900 (Wash plate) and 1 W11164183 (Gearcase) and 1 W10721967 (Splutch) and 1 W11398781 (Actuator)

"Upon arrival according with customer unit is not complete the cycle, unit is getting all the way to the spinning but clothes coming wet by the end of the cycle. Check the unit and found error code F41, this about, Control board thinks the door switch is open. Check the unit on test mode and unit passes all the test. Call tech line and report this issue and the other last, after inspection they recommend to replace the control board. SR: 87736999 Nick; ordrng 1 5304523182 (Control board) and 1 5304524465 (ACU)"

Found oven dead need to order panelNOTE: Will use Ovens Dolly as a second man; ordrng 1 W11296171 (Panel)

Found refrigerator freshfood door dented need door need 2 man for repair need assistance ordering correct liner door no pic on Marco e. Also u it hot list for update lights need price on door for estimate.; ordrng 4 W11632139 (Led kit)s and 1 W10782269 (Door freshfood)

"Compressor is locked up. I cut into system and no Freon in system. Unit has leak which caused locked up compressor. Ordering all sealed system components and will return with nitrogen to leak check. Allow 3 hours for the leak check, tech line call and possible sealed system component replacement. ; ordrng 1 W11578004 (Evaporator) and 1 W11512423 (Condenser)"

"No power getting to drain pump, power and neutral good at board going to drain pump, ordering wire harness. Will return with harness and pump.; ordrng 1 W11643701 (Wire harness)"

"Hose clamp to drain pump broken, ordering new clamp.; ordrng 2 F200204 (Clamp)s and 2 90554 (Clamp)s"

"Tub full of water , board is shorted out due to wire harness short. Called techline , recommend replacing wire harness with clip. Service pointer..SR#7740354846 ; ordrng 1 W11626074 (Control board) and 1 W11643701 (Wire harness)"

Need work- lid crack at left side- springs on door hinges are weak from normal wear- states authorization- ordering parts ; ordrng 1 W11401116 (Hinge) and 1 W11399226 (Hinge)

Need work- freezer gasket is not sealing to cabinet- gasket is deforming- will need to order- ; ordrng 1 W10407216 (Gasket)

"Have no gearcase, Reordered gearcase & agitater for Unit.; ordrng 1 W11449840 (Gearcase) and 1 W11550891 (Agitator)"

Cory with tech line.Recommended to replace UI Assembly and door harness for repairing issue.File # 14879495.; ordrng 1 WD21X35058 (Control board) and 1 WD21X32678 (AC harness) and 1 WD21X31502 (DC Harness)

Unit is making a noise coming from damper. Right number 805-260-6107 Nora. Air baffle is not opening properly. Ice is clumping up in ice bin. WPW10479155 damper. Ui board W11636543. Unit needs to be completely empty for damper to be installed. ; ordrng 1 WPW10479155 (Damper) and 1 W11636543 (Ui board)

"Not not turning on, needs controls and switch ; ordrng 1 WH22X35517 (Main control) and 1 WH22X35837 (Inverter board) and 1 WH01X29528 (Lid latch)"

"Makes noise, needs agitator and hub; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub)"

Not display has power 220 but no display needs control ; ordrng 1 W11600637 (Control)

Deb showed me that when putting it on convection on hi start dont light. But when you put it on convection roast and hi start but turns on. F3e3. Temp sensor on board. Right hand oven board. P101 p102 room temp 1.0 to 1.3 k ohms. Sr number 7740359267. Tech Jonathan. W10871065. Broil works but in a different setting. Bake works. Appliance manager needs to be replaced. W11355250 appliance manager. ; ordrng 1 W11355250 (Appliance Manager)

Tech was assigned as a helper;

Turn table harness shorted damaging fuse and control ; ordrng 1 W11552018 (Control) and 1 W11685583 (Harness) and 1 W11707984 (Fuse)

Checked out the unit. Found the unit is working as designed but needs a dryer repair kit. Idler arm is really stiff and wont turn. 4392067 dryer repair kit. ; ordrng 1 4392067 (Dryer kit)

Unt not shifting from spin to agitate. Ordering new clutch and slider. ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11165546 (Valve)

"Cx states unit doesnt spin, found worn belt and pulley, slipping under load. ; ordrng 1 134051003 (Belt) and 1 137317100 (Pulley)"

Replacing part needed for repair ui board. That shorted out. From touching it. The ui display panel showed up but the 5304529572 ui board didnt. Not sure why. This is a touchy area for service. Ordering it again. ; ordrng 1 5304529572 (Ui board)

Found the shield cam undone when operating and got caught on the belt so the shield tore some wires under the unit. Ordering all parts needed to correct issue this is a different model that was on file. I took a photo of the Dop and added the model to the service order. Will reschedule for Saturday ; ordrng 1 W11591637 (Harness lower) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11633362 (Control electric)

"Replaced evap fan motor & harness, unit cooling at this time. Collected labor for job $187.92, $187.92 CC Auth# 3493WW"

"F10E3, F2E1, ran self diagnostic cycle, found no washpump issues, ordered control brd, vent fan & defector; ordrng 1 W11637583 (Main Control brd) and 1 W11682810 (Fan assy.) and 1 W11613487 (Vent Defector)"

Rescheduling to replace the ff evap and new drier.; ordrng 1 W11291123 (Evap) and 1 W11109499 (Drier)

Stove was never converted to Liquid Propane.new kit.reroute for part.; ordrng 1 GRLP4 (Kit LP)

Not heating microwave.install main Cntrl.call tech support found bad magnetron and dial.reroute for part.; ordrng 1 5304519335 (Magnetron) and 1 5304513459 (Dial)

"Drive pulley worn out and agitator.install drive pulley and Hub,need agitator.reroute for part.; ordrng 1 W10721967 (Cam) and 1 W11418231 (Agitator) and 1 W10528947 (Hub)"

Light is off in refrigerator section. needs the module. Ordering part now ; ordrng 1 W11470191 (Module)

"Found blower wheel broken, blower wheel frozen onto motor; ordrng 1 W11549461 (Motor)"

Found melted wire check pics ordering wire harness; ordrng 1 W11454270 (Wire harness)

Sr#7740357157 tech line recommended seal system tech comes out and clear a blockage in sealed system and cx would prefer if a manager came out; saved tckt

Grate was in 4 pieces ordering new one; ordrng 1 5304535283 (Grate)

"Found LEDs intermittently not displaying numbers, need control panel; ordrng 1 5304519355 (Control display)"

"Ui displaying E2 error code in test 56,Icemaker motor lost position and has no obstructions,ordered new Icemaker.; ordrng 1 W11658802 (Icemaker)"

"Unit coming on and off by itself. Burnt lock, pressure sensor errors. Control board and lock need to be ordered. . Heavy unit extra cere for linoleum floor. Unable to find part. Follow up required. Will need to call ge for correct parts. ; saved tckt"

Option for ice cubes not working. On crush ice works. Ui on order follow up required. ; ordrng 1 WPW10521642 (Ui)

Out of balance. Code. Worn out suspension. Suspension on order follow up required. ; ordrng 2 WH16X26911 (Left rods)s and 2 WH16X26910 (Right rods)s

Upon arrival inspected unit found unit with an F9 E1 error code. Found an obstruction in the drain hose cleared obstruction re-tested unit unit is no longer giving error codes and passed all tests.

Unit fan not running in top ice compartment. Ordering fan ; ordrng 1 5304493604 (Fan ice maker)

"Customer concerns; dryer is not powering. Makes buzzing sound. I was unable to run a test. I removed front panel and inspected all components. I will need all the parts on the list to repair the dryer. Techline master tech (Trakola) requested pictures. I sent them via text. Techline instruct to order the parts needed. Sr#7740355896. 2 JOOOOB COUNT.; ordrng 1 W10410997 (MOTOR-DRVE) and 1 WP6-3700340 (BEARING) and 1 WP6-3705180 (IDLER ARM) and 1 33001790 (Wheel) and 1 WPY308612 (ELEMENT) and 4 WP22002012 (Screw)s and 4 W11573574 (Screw)s and 2 12001541 (DRUM ROLLER/WASHER ASSY.)s and 1 33001861 (SWITCH, PUSH TO START (WHT)) and 1 WP33001632 (Timer)"

"Installed new water lines. Still not water dispensing from dispenser. Called into tech line spoke with Greg, checked voltage to dual valve. Confirmed 120v to valve but no water coming out. Advised to replace dual valve again. Customer is upset and wants a replacement, I explained there is nothing else we can do, her warranty is for repair not replace. Cx will call WPL customer service. Per tech line ordering part needed. SR#7740279547; ordrng 1 WPW10341320 (Dual valve)"

"Grinding noise while in agitation cycle. Coming from stripped teeth on agitator. Will replace agitator, and have pulley incase needed. ; ordrng 1 WH43X34257 (Washplate) and 1 WH03X32097 (Pulley)"

"Upon arrival, inspected unit, found the start button on the control panel not responsive. All other buttons are working, ordering a new control panel assembly scheduling for Saturday in the a.m..; ordrng 1 W11613564 (Control panel assembly)"

Installed new control. While testing heard a loud pop. Burnt out control. Short in harness or pump. Ordering control pump and harness. ; ordrng 1 W11665967 (Lower Harness) and 1 W11607637 (Acu) and 1 W10919003 (Pump) and 1 W10694671 (Upper harness)

Basket re-engagement failure. Slider seperated. Ordering new slider and clutch. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider)

Unit has bad roller and no heat. Ordering new rollers and fuses. ; ordrng 1 279311 (Ignitor) and 4 WPW10314173 (Support)s and 1 WP8573713 (Cutoff) and 1 WP8577274 (Thermistor) and 1 WP3391912 (Fuse) and 1 WP3392519 (Thermal fuse)

"Cx complained that unit making unusual noises during operation. Lock monitor error. Unit has control that clicks and restarts during agitation testing. Control recently changed. ID confirmed on unit. U it shuts down after filling with water and beginning to agitate.ordering new control, and capacitor; ordrng 1 WH12X27614 (Cap) and 1 WH22X38441 (Control)"

Check the unit was not cooling correctly. Ordered main control board is the only thing that can possibly be wrong. ; ordrng 1 5304532180 (Main board)

"Checked the unit leaking at the boot , est to repair the unit is $661.76 , declined the estimate, paid 145.00 trip charge by card; ordrng 1 WH05X29514 (Gasket)"

"Testing ice maker , will return ; schdld next appmnt for 11/21 THU !"

"Checked the unit the oven is dead , needs needs new control board and user interface , part #s listed, parts are no longer available , unit is not repairable and inner door glass is cracked as well , picture ; ordrng 1 8301955 (swtch-memb) and 1 8302149 (Control asm)"

"Needs 4 call count Checked the unit the compressor is locked up and no longer running , verified total food loss in both sections , needs compressor replacement, ordered parts to replace compressor and copper line set , ordered parts ; ordrng 1 WPW10466675 (compressor) and 1 WPW10463542 (tube) and 1 W11506635 (Coupler)"

Found wire split to drain pump ordering wire harness; ordrng 1 W11643701 (Lower wire harness)

Went to replace agitator auger and wash plate over tourqed the agitator wash plate screw snapped in half see pics ordering gear case; ordrng 1 WH03X34937 (Gearcase)

When I arrived and plugged in the unit it began running. Opened lower area and checked connections and wiring. Called tech support who said this is a stuck motor relay.; ordrng 1 D518862 (Output board)

"Cleaned sensors and tested. Unit would still time down quickly what a wet paper towel on the sensor. Ordering sensor harness. Unit is stacked , on a wooden floor with a vent in front of it. I feel I can do this myself but it will take extra time (see pics); ordrng 1 WPW10298258 (Harness)"

"Need more work- bezel is broken, latch on tabs broken off - need to order part for unit. ; ordrng 1 W11545554 (Bezel)"

Need work- door springs for hinges snapped off causing door to slam down- ; ordrng 1 W11712995 (Hinge) and 1 W11712996 (Hinge)

"Found basket delivered damaged, will need new drum will need unit accessible for repair; ordrng 1 W11178227 (Basket)"

Cx states washer going off balance. Suspension has failed. Doesnt bottom out easy but bounces 2 small bounces when rebounding. ; ordrng 1 W11130362 (Supension)

"Called WPL to document findings. Low voltage side checks good. Transformer receiving proper voltage. Did resistance checks on high side of transformer. Transformer has failed, per techline.SR# 7740236848; ordrng 1 W11672685 (Transformer)"

"Cx states freezer temp is too warm and slow ice production. Rc and fc temps set to coldest setting. Rc product temp on top shelf is 37 degrees Fahrenheit. Fc product temp at lowest drawer 27 degrees Fahrenheit. Confirmed low cool situation. Condenser and evapoevaporator fans running. Compressor is running. Couldnt use gas leak detector for leak detection purposes due to Cx running central heat. As soon as i step into home with electronic gas leak detector, detector picks up on a leak and preventing me from pinpointing leak. Sprayed down machine compartment with micro leak detector solution. Did not find any leaks in machine compartment. Removed Evap cover to check frost pattern. Frost pattern isnt even. Lower half of evaporator seems to have normal frost build up but upper half is light. Provided pic of Evap. Called wpl techline to document findings and further diagnosis. Performed amp draw. Amp draw on compressor was 0.8amps. WPL recommends pressurizing system with nitrogen and checking for leaks and monitor pressures. SR# 7740356078; ordrng 1 W11580057 (Compressor) and 1 W11632924 (Condenser) and 1 W11546692 (Evaporator) and 1 W11678305 (Pre-cooler) and 1 W11386791 (Suction tube)"

Swapped out unit shift actuator. Bypassed lid lock to watch unit agitate and spin. Unit shifted this time and instead of agitating whole basket like when I first arrived the motor is making a dull hum and not moving the basket at all. Hand spun basket to make sure nothing was obstructing its movement. Ordering new motor and will install capacitor with it. Customer requesting Saturday appointment but if I go back will be calling Techline. ; ordrng 1 W10623547 (Motor)

Cycled unit and found shorted wash motor. Ordering motor and control board ; ordrng 1 W11613480 (Sump/motor) and 1 W11683480 (Control board)

Unit squeaking. Needs idler pulley. Will replace on return visit. Need new belt. Rescheduled customer for Thursday. 11-21-24; ordrng 1 D511255P (Belt)

"Unit is not making ice or water,water reservoir is frozen. Fan and insulation should be replaced. Will also replaced water reservoir. ; ordrng 1 W11608966 (Evaporator fan and cover with insulation) and 1 W11204869 (Water reservoir)"

"F1E0 board failure Oven was not heating, will need to replace main board and harness. Board would go into f1e0 every time I would try. ; ordrng 1 W11594271 (Control board) and 1 W11314385 (Console harness) and 1 W11171886 (Cooktop harness) and 1 W11453734 (Main harness)"

"Door handle is broken, will need to replace door panel. ; ordrng 1 W11416785 (Door panel)"

"Installed new latch, upon installing found a broken plastic tab not allowing latch to now unlock, part came in defective. Ordering latch and scheduling for tomorrow.; ordrng 1 W11700916 (Latch)"

"Glass door, handle , screw, nameplate were removed and replaced. Unit will need additional part. Trim is needed. There is a gap between the glass. Parts on order follow up required. ; ordrng 2 W11209792 (Trim)s"

Door lock was removed and replaced. Unit is still sensing that door is open. 14880190 file number. Called tech line recommended replacing wire harness and control board. Unable to find correct parts. Will need to call ge for correct parts. Follow up required. ; saved tckt

14884006 case number found washer with new issue lock motor f3x1 smart h q. Need to replace motor not passing spin test runs 5 seconds stops.need assistance ordering correct motor.; O-emld tckt

File 7740355424. Robert techline. 2 call techline called manufacture findings unit only going up to 300 temp only going up to 300 then dropping 125. Already have replace control and sensor unit needs updated control with new software needs to come directly from whirlpool customer very upset advise her to call customer care .; ordrng 1 W11620570 (Control)

Found door hinges are damaged not allowing door to seal properly and door gasket is bad This is a quote only Cx does not want to go forward with repair ; ordrng 2 Wpw10440013 (Hinge)s and 1 W11562931 (Door gasket)

Unit has a locked compressor. Ordering new part now ; ordrng 1 WR87X43267 (Compressor) and 1 Lockringtool

Customer is complaining that unit wont run properly. Upon diagnosis I found the unit taken tenuously run making a loud grinding sound. Unit needs a gear case. ; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11428524 (Compassitor) and 1 W10772621 (Screw) and 1 W11686052 (Wash plate) and 1 W11608056 (Control)

"JB OUT 11/19/24Dispatched model and serial number is: HHM7SMWW PSEUDO-000156Actual model and serial number on unit is : HHM7SMAWW. MR995585WILL NEED AUTHORIZATION AS MODEL ANS SERIAL NUMBERS DO NOT MATCH UPON ARRIVAL, FOUND UNIT PLUGGED IN AND NOT RUNNING. UNIT IS NOT FREEZING. Verified failed compressor. Compressor replacement part is not listed and will need to be researched. Please reschedule return visit for a job count of three. ; O-emld tckt"

"Visual and physical inspection plus a functional testing were performed, and found unit to be not leveled, not plumbed, and with a dryer on top and as a right side wall is the refrigerator that it is not leveled nor plumbed either. I have taken several pictures of what the whole set up looks like. Also in functional testing (loaded or not) machine is rambling the whole apartment. So Ive called GE to document and spoke with Chuck, after explanation of my findings, All Chuck recommended was to change the basket, suspension and springs. Case 14884334Note; I am in need of a second man on completion day as well a the GE baskets lock nut removal socket and impact tool.Note, as this is a very unusual situation, I had a chat with Dane and he recommended (2) man and 4 slots.Also, and as per Dane, consumer is to be responsible for making unit accessible and to properly reinstall it.(level and plumb).; ordrng 1 WH21X29681 (Basket) and 2 WH03X29511 (Springs)s and 4 WH03X29516 (Dampers)s"

"As per consumer stamens and LL, light has already been replaced but, now another went out and the other two are dimmed. Replacing the (3) of them recommended.; ordrng 3 WR55X26671 (LED boards)s"

"Visual and physical inspection plus a functional testing were conducted and found a unit that is working as designed but it has a lazy drain, a drain pump is recommended to be replaced.; ordrng 1 W11458345 (Drain pump)"

"Throughout a functional testing on the, I observed a heavy tapping, and rough shifting, and during the spin cycle, a loud metallic squealing was heard as well. My recommendations are, gear case, clutch, slider, spammer, and screw.Attn, Vonnie, it needs authorization.; ordrng 1 W10909670 (Spanner) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10752187 (Screw agitator)"