JB out 6/9/23. Customer states that while drying launder unit intermittently makes a loud high pitch squeezing noise. Customer played a video clip of sound. Tested dryer in Normal cycle with wet laundry (Towels). Allowed unit to run for over thirty minutes. Unable to verify noise . No repair made.no charge to customer. Recommend customer cont installer to return and replace recently installed FOIL TYPR DUCTING MATER. With RIGID METAL DUCTING. FOIL TYPE POSES A POTENTIAL FOR FIRE OR RISK OF LOSS OF LIFE. INSTALLATION CORRECTIONS ARE NOT COVERED BY THE MANUFACTURERS WARRANTYJOB COMPLETE

Removed and replaced harness fan motor heater thermistor and evaporator. Ran vacuum. Held vacuum. Charged w 68 grams. R600. Now frosted Evap properly. Unit now working as designed

Replaced water valve assembly tested unit no leaks found unit is now working as designed if office has any questions regarding this ticket please contact Richard S job complete

Installed part tested check out ok complete no dents or dings cause by tech.

Installed damper and tested. Unit checks ok.

Found thermal fix popped and has venting issues tested unit is heating

Install new drain pump product tested OK complete

"Found worn rollers , belt , idler pulley. Replaced tested unit operating properly. Heating properly. Delinted dryer."

Error codes F6E3 communication issues for second time. Tech support recommend replacing unit case report number 7736485902 instructed customer to call whirlpool customer service

"Found err codes f8e6, f0e3 and f7e8 cleared err codes ran diagnostic cycle unit checked out fine no err codes in is working as designed did customer instruct Thech line garret Sr number 7736604076"

Installed new control board after defrost in the refrigerator

Inspected unit and found drum not turning. Disassembled and found two factory screws wedged in between drum an cabinet. Unit is now working per design

"Bellows off of tub front, reinstalled and tested.Tested ok"

"Found failed lid latch looks like basket impacted latch during an off balance, replaced latch all tested good"

"Checked the unit , hidden ice maker , had a pice of ice jammed in rake arm , I cleared ice , cycled the ice maker unit heated emptied ice and frilled up tray ,ops ok now at this time"

"Fixed- found freezer evap thermistor to be seated out of position causing poor cooling, I then reseated thermistor properly used zip tie to secure- unit has begun cooling- checked compressor, lights, fans, are all working fine too- cx ok repair"

"On arrival customer states unit just delivered and they need the unit installed and unit converted to LP gas. CX states manufacturer told her the repair would be covered. Tech called C M, and was advised installation, and conversion not covered. Tech instructed Cx to contact manufacture for special autho stating they will pay for installation and conversion."

Replaced parts tested unit ice is dispensing in crushed and cubed job complete

Replaced defective ice maker and cycled unit.Tested ok

Found icemaker sensor broken off replaced tested working properly

When the door was swapped to swing to the other side the installers did not move the door stop. The door stop kept the door from closing. Removed the door and corrected the problem. Unit test ok now.

Found unit with defective footing fixed footing of unit. Tested unit and is working properly

Replaced ice maker and ice fan. Verified water fill. Unit tested ok.

All I did was set the clock and unit worked as designed.

Called tech line with no finding and found a leak in the Yoder loop. File number is 7736604563. Unit is none repairable and customer will be contacted by whirlpool resolution team. Job completed

Installed compressor tested working properly

Found unit doing nothing but draining. Found customer over soaping causing soap lock. Cleared excessive soap. Informed customer not to use more the 3 tablespoons of soap. Customer approves function. If problem continues. Customer will call. No flashing in pressure system.

Replaced parts and tested unit job complete

Customer concerns: long drying time. Kinked exhaust behind dryer. Re-placed vent flex. Operation tested as designed. Customer instruct.

Tested replaced entire defrost circuit tested working properly

"Returned,replaced defective parts.designed operation returns in 24-48 hrs of run time. 1 WPW10384183 (Thermistor) and 1 W11546681 (Harness, freezer) and 1 W11190849 (Control)"

"Fixed- found strike to be broken causing unit not to start- removed bad one and then installed new one (strike) tested unit, unit now working as designed- cx ok repair"

Install the new parts on the unit. Retest the unit and now unit is working properly. Job complete

Russel with tech line. Went over freezer door. Realigned the door and sliders now work correctly. The tower and main board been replaced and unit has been reset. Seals on rear plate in freezer was out of alignment and adjustment needed. All working and sliding correctly and as designed. Job completed.

"JB out 6/9/23. Customer states washer will not drain or spin. Upon arrival found washing machine with 1/3 cup of water undrained. Further inspection found several extensions added to washing machine drain line, then connected to 1/2 inch diameter washer fill hose, leaving outside of house extending further than 30 feet. Disconnect drain hose from water supply hose. Makeshift drain connection. Reinstall drain line into standing drain pipe behind washing machine. Tested drain function. Washing machine now drains however, standing drain. Pipe backs up. Recommend customer contact plumber to clean out. Drain line to prevent backing up. Advise customer against using any drain line extensions whatsoever. I verified washing machine now. Drains and spins appropriately. Advise customer of one time courtesy no charge on a no defect phone service call visit. This is an installation issue. Washing machine drain hose cannot be connected to any extensions. Additionally, channel drain pipe backs up and will require the services of a plumber to clean out the drain. This is part of the house, plumbing. No parts used. No charge the customer. Job complete."

Tested microwave with 8oz of water in Pyrex glass at 100% power several times for 1min 30 seconds & for 2 min unit boiling water operating properly.advised customer to connect to unit with phone to get any software updates.

Applied the foam seal to the reservoir cover. Since last temperature adjustment the refrigerator has been dispensing water and making ice. Unit is functioning as designed

Found valve bad replaced tested working properly

CX says the dryer is not drying properly. Found the venting was not installed properly. Installed venting correctly. Corrected exited air flow. Unit heats and operates properly. CX INSTRUCT WRINKLE SHIELD AND CYCLE END NOISE.

"Fixed- found vent motor making a loud clicking sound when running, removed filters and inspected motor found a piece of paper inside motor causing the clicking sound, removed paper and tested unit, runs quite- unit working as designed- cx ok repair"

Replaced damaged lower freezer door.

Found ice maker plug loose. Plugged in securely and cycled ice maker without failure.

Cycled unit and found water level is not accurate. Ran calibration cycle and retested water level now normal job completed

Got to cx home at 1:30pm the daughter was not there she was close by we took the the new unit down opened the new unit in front of the dad. The daughter showed up Excepted the unit. We got the old refrigerator took off the handles cx stated that the old refrigerator would not keep cool. We removed the old unit installed the new unit we tested the new unit water Dispenser it woks good job complete

"Found belt pulley squeaking during use, inspected pulley and found a lack of grease on it, added more grease to pulley and all tested good"

Customer concerns: some burners not lighting. Installed burners head assembly. Operation tested as designed. No gas leaks.

"Visual and physical inspection suggests sump pump must be replaced and the unit is installed in a fashion that couldnt be pulled out unless a 1 inch tick tile flooring is cut out. I have explained all whats needed to be done to customer, and he has declined continuing with repair."

Inspected unit as necessary. Ran diagnostics. Doorlock error. Door lock failure. Removed and replaced latch assembly. Tested good.

Upon arrival rechecked filter housing the housing is working as it should take pressure to push the filter into place as closing the door before it clicks in to hold in the filter there is no leaking from the unit. Unit is working as intended customer probably pulled open the filter door while grabbing Items from the fridge and could not close the door agin with the pressure needed contacted tech support and explained to them that there nothing wrong with the unit sr#7736590643 had to customer uninstall and install the filter in front of me and close the housing door to show them that the unit is working as intended. Job complete.

"F6E1, as per cx, no codes found, checked ui panel functions, intermittent codes appear upon motor action , replaced run cap, ran self diagnostic cycle, unit operating as designed."

"Found failed roller on tensioner , installed service kit replacing rollers and belt unit tested good"

"No heat. Confirmed. Disassembled the unit, replaced the hi-limit. Assembled unit restored power test passed. All ops normal. ; used 1 WE04X26139 (Hi limit) from stock"

Found thermostat opened even though it was frozen over. Removed and replaced bi metal t stat. Asked cx to allow 24 hrs for normal ops.

Customer stated that bulk dispenser is not working. Tested dispenser through diagnostics and found working to specks. Fixed loose agitator all works good at this time.

Installed auger motor. It will now dispense. Properly installed customers water filter.

Installed new lights as per the service pointer

Charged unit all checked good

Replaced wash motor. Unit tested ok

Replaced suspension and beLt all tested good

Replacing parts listed and running a diagnostic test. Unit still had f7e4 f6e3 f0e5 cleared. Unit passed all the tests and is running as designed. Job completed

Cycled unit and found all components tested normal. Customer concern unit not completing cycle. Instructed customer on proper loading and cycle selection. Unit working as designed job completed.

"Costco warranty 2 years warranty Checked the unit operations the capacitor was replaced , but needed belt and pulley asm replaced as well they have grease on them as well , and as a result are slipping and causing the unit to make noises replaced the belt and pulley asm cleaned the motor tested operating ok now at this time ; used 1 W10721967 (DRIVE PULLEY), and 1 WPW10006384 (DRIVE BELT) from stock"

"Top Load Washer Will Not Run Cycle S Code S17538Effective Dates 3/24/23 - 12/29/23 Parts and labor (for Capacitor Issue Only)Checked the unit washer just hums , checked underneath washer has the bad capacitor leaking as well , per the S code replaced the capacitor tested operation. Unit is working as designed now."

Replaced turntable motor Tested unit turntable is spinning properly

"Upon arrival, tested unit pulled water supply line off filled main drain with water for five minutes. Main drain is not backing up reconnected and filled unit completely up with water ran it through some agitation cycles and threw a spin could not duplicate the leak whatsoever. I did find a tootsie roll wrapper in the fabric softener dispenser area that is molded to the tub. It is possible that when water is cycling through fabric softener dispenser was splashing over due to being clogged by a candy wrapper I did run the fabric softener dispenser test and diagnostic modes. After I remove the paper there was no water to be found anywhere nothing leaking. I advise the customer that if this happens again to please take videos and pictures so we can try and figure this problem but the unit is working as intended. No issues found job complete."

"Found turn table support & bottom cook tray burnt & melted in the center, part #W10337248, support; part # W11367904, turn table cook tray. Ran water heating test, turn table functions, tested ok, unit operating as designed. Called SAFTEY team with findings sr #7736515446. Safety team authorized parts only, Cx refused further service on unit. referred cx to WP customer care team"

Upon arrival remove evaporator housing replaced it with new one replaced Ui and main control board unit kicked on passed all tests advised CX to give the unit 24 to 48 hours for the unit to get to proper temps and make ice unit is working intended. Job complete

Unit needed to be reset and then unit passed all tests. Job completed.

Installed new valve and unit is now getting hot water per design job complete.

Material stuck in slider keeping dispenser from opening completely.removed particles and rinsed dispenser slider. Slider now opening completely and dishwasher working properly.

Replaced ice maker tested unit ice maker harvested and filled no error codes job complete

"Found broken wire in harness at bottom of freezer door.

Found dent in fresh door and sent it for return.Replaced freezer door and it still will not close. Sr documented with techline as irreparable # 7735909492 cx service number 1 (866) 698-2538.

"Removed power from dryer. Disassembled units left side. Installed left panel. Reassembled dryer, restored power. Test passed. All ops normal."

Calling tech line over this unit as told. Joe with tech line. No error codes at all. 7736403681 800-253-1301. Call customer care. Unit is working as designed. Job completed

JB out 6/8/23. Removed existing WASHPLATE and hub. Installed replacement hub and WASHPLATE. Ran calibration cycle. Tested again in Drain and Spin.unit now operates as designed.No charge to customer. JOB COMPLETE

"CX RECEIVED PART, RETURNING CORE. removed power from double oven. Replaced HMI, reassembly unit. Restored power. Programmed control, test for operation. Passed. All ops normal."

Found defective pulley roller and belt. Replaced defective parts tested unit and is working properly

Unit is frozen over and not cooling ff. Fans are running. Cx was gone for two months. Advised to defrost and call back if unit builds. Need to return with fan assembly if recalled.

Installed parts tested check out ok complete no dents or dings cause by tech.

Inspected unit found frozen fill tube. Removed and cleared unit now filling per design job complete.

"Replaced belt,Splutch,capacitor, and motor shield.washer working properly."

"Removed and replaced parts listed, tested ops unit working ok"

Replaced timer.dryer now heating and working properly.

"Found brown wire (L1) to heater no fully seated in the connector causing heater to loose power, fully seated wire in the connector and tested, all tested good"

Installed fuse tested check out ok complete no dents or dings cause by tech.

Unit has a clogged vent line. Advised Cx to clean. Unit was over heating. Once vent is cleared unit will dry per design

"Fixed- found error code f9e1 drain pump failure- found water inside tub, removed water with shop - vac, removed front panel and removed drain pump, installed new one (p7mp ) reassembled front panel and then tested unit, water is now draining for tub- cx ok repair"

Found the unit has several issue goi)g on with it. The user interface is unresponsive at times and then works other the the owi sensor is shorted and the controller isnt sending power to the vent. To much to repair. Only charging trip and diagnostic fee. https://app.iwallet.com/a/c17b19fd3616

Replaced motor and blower wheel. Unit tested ok

Replaced ice maker and ran cycle. Unit passed all tests and is operating as designed.

Fixed- cx is having Intermittent issue with water draining sometimes clothes are still wet- found amp on pumo to be low- removed bad one and then installed new pre Id (pump) calibration test pass- no leaks- no errors- unit working as designed- cx ok repair.

"Because of an ice make issue ejecting the ice cubes and air filtration from the house into the refrigerator cavities, freezers drawer and right side FF section seals have been replaced, also a new ice maker has been installed."

Ran diagnostics found no codes ran spin and agitate cycles both working ran fill cycle unit filled properly balanced unit to center tub better job complete

"JB out 6/7/23. Customer states unit shuts off within a few minutes of starting the wash cycle. Upon arrival tested unit in Normal cycle. Unit starts, goes into drain and displays 111 minutes. At 110 min displayed, unit shuts off. Installed GE Smart HQ Diagnostic tool. Found Fault code F56 x 5 indicating a no drain condition detected. Cleared code. Tested again, code repeats. Cleared code. Inspected filter cup found blocked. Washed filter cup and reinstalled. Tested unit again and unit now runs properly. Verified fault code did not return. Tested in normal cycle. Unit now runs and operates properly. Advised customer water temperature being supplied to dishwasher is far below the required minimum of 120f. Recommend installation and use of a Point of use hot water heater.No charge to customer. No parts needed. JOB COMPLETE"

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

"Because of an intermittent powering or working issue, a new control and UI have been replaced.Unit has been tested after repair and working fine."

Found the water valve intermittently working and now working. Found another f8e1 error code so I replaced the valve and all functions tested properly. Job completed. I removed the error code stored.

Installed new ice maker and user interface and tested unit working as designed

"Installed hinges, tested, unit functions as designed."