Diagnosed a unit with no lights coming on. Followed S code and replaced LED lights. All lights now coming on with no issues.

Checking out why unit stopped cooling. Damper has a little air. Not a lot coming out. Like damper is not opening all the way. Damper is not open and closing properly. Until unplugged and now is working. Would like for us to replace damper. Replaced damper and no labor.

"I found a leaking drain hose, I installed new hose unit is now operating as designed with out any leaks visible, customer approved repair and service"

Agitator and washplate both had broken parts. Installed new washplate and agitator. All ops now working as designed.

"Upon arrival dont found any error codes, check the unit and notice the is way uneven and moves to much. Run a test cycle and by the end of spin, unit make a grinding noise. Check the bottom of the unit and found rotor screw loose causing the rotor of place. Remove the rotor and noticed damage on the gears. Replace rotor and slider on the unit. Retest the unit and now is working properly. Job complete"

Cycled unit and found bad Acu installed new Acu and retested unit now working as designed job completed

"Upon arrival found unit with water remaining by the end of the cycle. Unit is no draining,check the unit and not error codes about drain. Check the lower compartment and found the pin for neutral on the drain harness loose causing the failure. Readjust the pin, retest the unit and now unit is working properly. Job complete"

"Upon arrival, found unit with no lights on the freezer compartment. Replace all the lights on the unit. Now lights are working properly. Job complete.Special Project S84638"

CX was complaining that the door was locked and that the unit would keep draining. Upon diagnosis I found the drain pump to be clogged with a lot of clothes and random items. Cleared the drain and cleaned the floor. Tested unit after and everything is working as designed at this time.

Found broken icemaker. Installed new icemaker and retested unit now working as designed job completed ; used 1 W10873791 (Icemaker) from stock

Found washer clacking found screw off on Rotormotor reposition rethighten screw washer checking out ok complete.

Shakes violently not on all loads.Suspension rod ball dislodged..reinstalled as designed operation was restored.

Warm water from dispenser after dispensing water is due to the passive cooling of dispenser water. Reservoir only has enough cold water for a couple of glasses. The one or two droplets of water coming from dispenser after using it is normal as well. Inspected water lines for holes. Checked water line connections as well. Unit operating as designed. Job complete.

Found washer vibration squeak sound found back right foot not touching floor removed foot retested on a spin no more vibration and squeak.complete

Unit is damaged on top of door. Plus control panel. Dillion with tech line. 14312434. Replace what is damaged. From tag. Case number for oven door 14324334. Lower door on oven is damaged also. Said to replace what is needed. ; ordrng 1 WD21X34321 (Ui panel control) and 1 WD27X34185 (Panel stainless)

F2E1. Gearcase leaking oil. All components attached gear case are destroyed. All of it needs to be replaced..; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)

Picked up data loggers. Reschedule for results.; O-emld tckt

"Replaced detergent drawer, water splashing into it creates a bit of a slow liquid leakage down corner appearing to be something worse, bellow is in perfect condition and very well maintained clean, valves operate correctly,F0E2 sudsing and F1E1 error codes present,ACU Board malfunction when attempting to run diagnostics program,checked voltage and good ground connection to unit , passed,Dell with tech line, ordering W11680389 Main control board and W11591400 UI Console Assembly,SR # 7739978012.; ordrng 1 W11680389 (Main control board) and 1 W11591400 (UI Console Assembly)"

"Thermistor reading at 12k ohms, thermal fuse has continuity, thermal cut in and out all have continuity. Referred to tech sheet test number five for moisture sensor diagnosis, drum light did not turn off when applying moisture to moisture strips and got open line reading after unplugging j13 and testing resistance at moisture sensor harness.called techline and was advised to replace thermistor if issue dryer is turning off before drying in any other mode than timed dry. Cx needs control board, moisture strips and moisture harness to ensure that problem is resolved.sent Cx an estimate and collected service fee via card through iWallet, Cx still deciding if he will move forward with repair,informed Cx that service fee is good for 30 days.Sr # 7739975822; ordrng 1 WPW10298258 (Moisture sensor harness) and 2 WP3387223 (Electrode)s and 1 W11618921 (Control board)"

F4E3- sump error code and heater; ordrng 1 W11025157 (Sump) and 1 W11084121 (Optical sensor) and 1 W10518394 (Heater)

Installed data loggers in RC and FC. Reschedule to pick up data loggers.; schdld next appmnt for 10/1 TUE !

Not cooling needs comp; ordrng 1 W11736670 (Compressor)

"Not cooling, needs fan; ordrng 1 W11032800 (Fan motor)"

Wh08x37937 needs switch ; schdld next appmnt for 9/25 WED !

"JB out 9/24/24. Upon arrival, found unit in washroom for local motel. Advise customer washing machines factory warranty is voided when used in a commercial application such as a hotel or motel. Advise customer of a $175 service call diagnostic charge plus parts plus labor if needed. Customer approved diagnosing the product only. Plugged it in verified indicator lights flashed twice. Unable to enter diagnostic mode. Recommend replacing main computer board so that diagnostic mode can be entered to verify if any other repairs are needed. Start with replacing the control board. Replacing control estimate is as follows,Electronic control part number W1162-6074 is $264.69, tax on part is $23.16. Installation labor is $163.68 and service call/diagnostic charge as approved is $175.00. Total estimate to replace electronic control is $626.53. Estimate has been declined. Customer has agreed to pay the $175 .00 service call diagnostic charge. customer estimate to replace the electric control is good for 30 days.Collected required $175.00 service call diagnostic charge today September 24, 2024 paid with check number 1412AUTH CODE 43A9TYTRANSACTION ID 1579160Washing machine is located in a commercial Motel and carries No Factory Warranty.Job Complete ; ordrng 1 W11626074 (CONTROL)"

"Tested unit found defective lid, latch, and harness; ordrng 1 W11513248 (Lid latch)"

"Replace parts and unit is still making noise. Machine base has stripped holes and seems to be the source of the bouncing around. Counter weight has pieces of concrete coming out. And there is a noise coming from the shaft, difficulty determine if its in the tub or in the shaft itself..; ordrng 1 39837 (Balance ring) and 1 204383 (Outer tub) and 1 204690 (Belt) and 1 766P3A (Seal kit) and 1 719P3 (Basket) and 1 38769 (Counterweight) and 1 204901 (Shaft) and 1 39788 (Base)"

"When arrived unit was unplugged. Plugged in unit and drain began. Water in tub. Unit drained for approx 3 min and finished. Used Navybean to diagnose. Unit has shifter errors. Applied spin test and unit has loud gearcase drag/grind noise. Ordering new gearcase, agitator,impeller, shifter,; ordrng 1 WH03X33730 (Gearcase) and 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH03X32097 (Trans pulley) and 1 WH01X24180 (Belt) and 1 WH43X34257 (Agitator base) and 1 WH43X31240 (Auger) and 1 WH02X24374 (Auger screw)"

Garage is 110 degrees. Reschedule for morn8ng appointment; schdld next appmnt for 9/26 THU AM

Tech was assigned as a helper;

The dishwasher required some updates. I updated all for control boards. Im getting a fault code for diverter sensor.; ordrng 1 WD19X25637 (Diverter)

Cx complaint that during bake cycle unit will shut off and reset. Connected to navy bean. Error code stored indicating a faulty control. Will order and replace main control and overlay ; ordrng 1 WB27X42477 (Cntrl) and 1 WB07X41926 (Overlay)

"Replaced compressor, pressure tested it. Found leak in drier LOKRIN. Please order LOKRIN parts and LOKRIN TOOL. SEALED SYSTEM, 3 JOOOB COUNT. ; ordrng 1 W11562211 (TUBE) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 LOKRINtoolkit"

Unit wont spin out big loads for cx. Found weak motor. Spins with no clothes in it but slow. Cx load in washer is too big. Cx instruct on load sizes and separating material especially bath towels. Dryer repair quote. Quoting for wheel and motor. Blower wheel #WP697772 $49.44Motor #279787 $160.87 plus tax Labor $265. Sc $145.00. Total $637.66Collected service call and parts for $315.00 Collected via check #444$315.00 CK Auth# 9M9TMKBalance 322.66 ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower wheel)

"Need work- found compressor to be running very hot, inefficient compressor or possible leak- partial frost pattern- look at pictures- states authorization- ; ordrng 1 W11580057 (Compressor) and 1 WPW10384183 (Thermistor) and 1 W11546684 (Clip)"

Issue with the light not coming on. Removed bulb and bulb did not look burnt out. Will order and replace main control and bulb incase needed. ; ordrng 1 WB08X10057 (Bulb) and 1 WB27X29801 (Cntrl)

Found fc sitting at 20 degrees. Took off evap panel and found green substance coming from evaporator indicating a refrigerant leak. Ordering sealed system parts needed and submitting for auth. ; ordrng 1 WR87X41305 (Compressor) and 1 WR87X32220 (Evap)

Found defrost timer frozen ordered parts; ordrng 1 5304526183 (Defrost timer)

Needs icemaker customer does not have icemaker called sqt unable to get ahold of them ; O-emld tckt

Found unit not to temp compressor running partial frost pattern unit has leak ; schdld next appmnt for 9/25 WED !

"Damage water line. Cx complaint water mark and leaking. Upon arrival.. found cracked water hoses inlet water 8003rp tube kit. Leaking. W10271543 connection W10238092W10279831 Tube,; ordrng 1 W10279831 (Tube) and 1 W10238092 (Tube) and 1 8003rp (Tube) and 4 W10271543 (Water connection)s"

14330587- file number. Tech support instructed to replace both board and UI; ordrng 1 WD21X30321 (Configured UI control board) and 1 WD21X32938 (Control board)

Found unit is freezing fresh food section items. Unit unit is set to 44 degrees. Ordering new temp sensor and will change out damper assembly on return visit. ; ordrng 1 WR55X10025 (Sensor temp)

Unit snowed over in freezer. Found excessive gapping at the bottom of the door gasket. Heated and was unable to get to seal. Ordering new door gasket and door rails. ; ordrng 2 WR72X24815 (Slide)s and 1 WR14X30142 (Gasket)

"As per a little chat with consumer, the unit worked fine for couple days and the quit. And by the way, Today, upon accessing compressors compartment could immediately observe how the compressors is trying to turn to no avail. It hums for few seconds and then quits. Called Electrolux support and spoke with Josh and after listening to my explanation of findings, he recommended to replace capacitor and starting relay and provided part numbers.; ordrng 1 5304528894 (Capacitor) and 1 5304529507 (Starting relay)"

"Found washer with exexively loud Gearcase née this parts to complete service complete.case 14325241. Called hot line number.; (created new UIS, deleted prior attachment to UisID 452873)"

Found washer with plastic smell not finishing cycel need this part. Triac bad in motor.; ordrng 1 WH49X27319 (Motorkit)

Found refrigerator ice container clumping up solid ice need this part.; ordrng 1 W10884390 (Ice maker)

14329063. Case #. Found refrigerator 28 degrees in freezer freshfood ok called manufacture ok to bring fan .; ordrng 1 WR60X10185 (Fan) and 1 WR55X41845 (Pcboard)

Found washer leaving clothes wet and not agitating correctly need this parts.; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Actuator)

Found refrigerator notdispensing because is plug with ic3 ice maker overfilling.; ordrng 1 W10873791 (Icemaker)

Found unit not reaching targeted spin speed. Ordering capacitor and motor. ; ordrng 1 W10866238 (Cap) and 1 W10623547 (Motor)

"Took machine apart to replace burner assembly. Accidentally broke Ignitor removing old burner assembly. Checked part to see if assembly came with Ignitor. It didnt and new burner assembly was extremely bent. Ordering new burner assembly and Ignitor. Left unit disassembled, unplugged and with the gas off per customer instructions. ; ordrng 1 W11652257 (Burner assembly) and 1 686590 (Ignitor)"

Found washer not draining. Tilted washer back and moved around harness connection to pump and pump instantly turned on. Ordering new harness. ; ordrng 1 W11428994 (Control) and 1 W11335100 (Harness)

"Upon arrival found unit with microwave not working. Check the unit and, open the door no lights. Check the unit and found the door switches and primary is working properly. Call tech line and after inspection found the unit has a bad control board. Recommendation for tech line is replace control board. And replace any way switches. SR: 7739977008 David ; ordrng 1 W11325787 (Control board) and 1 W11188752 (Fuse) and 3 W10211972 (Switch)s"

Ordering main PCB for customer due to unit failing from the user interface and glitching out and doing random things on UI screen; ordrng 1 W11549931 (Main pcb)

Water valve on washer is leaking when water is turned on. Even with the unit unplugged the unit is leaking when the water is turned on will be returning with water valve to fix issue. ; ordrng 1 W11165546 (Walve valve)

"Will return with switch, had to adjust door gasket and also level unit properly ; ordrng 1 W11123941 (Switch)"

Wrong door sensor door that was sent had a white gasket needed the door with a gray gasket. The part number that I have down is correct please order.; O-emld tckt

"F7e1, fae2, f9e1, f8e2, tested unit and its not washing or operating, correction issue by; ordrng 1 W11416363 (Wash motor) and 1 W11545290 (Deflector) and 1 W11414073 (Vent)"

"Installed new compressor kit, compressor is faulty and pulling 11.54 amps to 10,23 stuck compressor reordering kit; ordrng 1 W11547313 (Compressor kit)"

"Unit not locking installed new latch unit is not operating or going into diagnostics, faulty control board ; ordrng 1 W11654022 (Control board ACU) and 1 W11428524 (Capacitor)"

8-1 and 8-2 fault code. Both codes relate to a lack of water. The water valve is getting power but no neutral. The wire from the board to the valve is open.; ordrng 1 W11662348 (Wire harness) and 1 W11629915 (Board)

"Icemaker mold was broken causing water to leak into the container. Replaced icemaker and now I need to order container parts.; ordrng 1 WP2220458 (Coupler) and 1 W11573761 (Chute) and 1 W11117906 (Motor), used 1 W10873791 (Ice maker) from stock"

Removed and replaced console. Wont turn on. Needs ui. ; ordrng 1 W11632709 (Control ui) and 1 W11672041 (Control)

Called cx informed schedule for tomorrow am for part order. ; ordrng 1 W11643701 (Harness)

Cycled unit and found temp control has failed ordering parts for repair ; ordrng 1 WR32X30867 (Deli temp control cover)

Cycled unit and found bad control and bad sensor. Ordering parts for repair. ; ordrng 1 5304504897 (Temp sensor) and 1 316557141 (Control) and 1 316419141 (Overlay)

Found some broken wires. Ordered harness; ordrng 1 W11316252 (Harness) and 1 W11509205 (Harness) and 1 W11449075 (Harness)

Compressor is locked up and wont start. Needs to be replaced along with starting device.; ordrng 1 5304537072 (Compressor) and 1 297259515 (Controller) and 1 297286803 (Run Capacitor)

Found the unit has a f3e1. Pressure system fault. I checked for any kinks and holes in the pressure tube and none found. Ordering control and valve. Unit also had a f8e1 long fill and water pressure to the unit is fine. Ordered parts needed. ; ordrng 1 W11608056 (Control electric) and 1 W11038689 (Valve)

Customer stated that after a few loads they got the F9E1 error again. I tested and couldnt duplicate code. Ordering sump and motor assy in case its pulling high amps causing false code. ; ordrng 1 W11680075 (Sump assy)

Unit making vibration sounds when gas valve energized. Failed gas valve. Ordering part. ; ordrng 1 W11652257 (Gas valve)

Unit not cooling in RC. I found that the hinge was loose causing mullion strip not to close. I fixed hinge so door closes correct. I tested unit and found that the damper was not opening and right side door gasket was ripped. Ordering gasket and damper. ; rqstng P&A on 1 W10830162 (gasket-fip) and 1 WPW10594330 (control)

Found the unit has two issues one the ice maker is cracked and leaking. Second the coupler on the dispenser shaft is broken. Ordering parts needed. The unit is less than one year old. ; ordrng 1 W10873791 (Ice maker) and 1 WP2220458 (Coupling)

"Stove UI not working,check voltage its 240v ok.only top elements turn on, need main ACU control.reroute for parts. Code to enter home 2415; ordrng 1 WB27X48607 (OBC1-Control)"

Ordered necessary parts for customer regarding union heating and not able to fully dry clothing when running a cycle customer is aware and will be expecting parts ; ordrng 1 279834 (Coil assembly) and 1 W11050897 (Kit therma)

Found the noise is still occurring and will need to replace the gearcase per service pointer. Will also replace the cam assembly as well. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam)

Found the cab roller stripped when trying to reinstall unit so there is a wobble to the unit. The issue was debris in the drip pan. Customer is aware and will resolve. Found a loose screw on the drip tray hose. I retightened the screw. Reroute for roller cab assembly. Original issue taken of. ; ordrng 1 WPW10515762 (Roller cab)

Replacing part needed. Ran a calibration dlms and unit is communicating. F7e7. Joe with tech line. Reorder the board and see why board is bad. 7739942539. Part was defective out of the box. W11624938. ; schdld next appmnt for 10/9 WED !

Bar stripped and ice container cracked will order; ordrng 1 241726501 (Bar drive) and 1 241734001 (Container ice)

No heat in oven. Preid parts kept on truckConfirmed igniter open.ordered rerouted for Sat 09/28/2024 0900-1200hrs; ordrng 1 W11176454 (Ignitor bake)

Unit needs new lead panel in top cabinet. Follow up when parts are available. ; ordrng 1 W11470191 (Led module)

Found water not dispensing and valve not actuating; ordrng 1 WR57X30890 (Valve) and 1 WR17X25225 (Dispenser asm) and 1 WR55X39626 (Switch actuator)

Found drain pump impellers broken; ordrng 1 W11578225 (Pump asm)

"Fan blower broken.Part in box wrong part but right number.reroute for part,; ordrng 1 WB26X31060 (Fan blower)"

Found refrigerator display ok freshfood side freezing found liner warp need passistance ordering per e gum for repair.; ordrng 1 W11236851 (Diffuser)

Right door has crack normal wear and tear right at the bottom hinge causing it to slam open and wear on hinge. Will need to replace door and hinge.; ordrng 1 W11307263 (Right door) and 1 WP12028505AP (Closer) and 1 WP98165 (Screw) and 1 W11703060 (Stop door) and 1 W10918010 (Closer)

Unit will just shut off mid diagnostics tests and any other cycles even after replacing control and latch. Along with buttons on console not responding. Will need to order new console and harness.; ordrng 1 W11112656 (Console) and 1 W11409746 (Lower harness)

Door dented this new home no one lives there; ordrng 1 W11173813 (Door)

Called techline for assistance with re diagnosing and new part that was replaced is bad and needs to be replaced again.SR# 7739979484; used 1 WP8577274 (Thermistor) from stock

#773997677Found bad sensor ordering new ; ordrng 1 W11208292 (Sensor)

Unit leaks into ice bin. Ordering valve and ice maker. ; ordrng 1 WR30X25766 (Ice maker) and 1 WR57X27527 (Valve)

Removed and replaced units pressure switch. Unit is running well but fabric softener is still not being dispensed. Ordering new dispenser and correct hot water valve. ; ordrng 1 W11036930 (Double water valve) and 1 W11437244 (Dispenser)

"Sealed system leak. Unit needs new compressor,inverter and evaporator for the repair. Called office for warranty and it is all covered. Collected 145.00. https://app.iwallet.com/a/523476d26a14 . Looking up part numbers and there is no part for new evaporator and also there is no part number available for compressor. May need to document with whirlpool about no available replacement parts. May not be serviceable. Would like to replace inverter before calling techline. Please contact if parts available. Do not schedule repair if compressor is not available.; ordrng 1 W11532990 (Evap fan and sensor) and 1 W11532957 (Inverter w/cord)"

All burners screws are rusted and broken Cant remove the screws to get access Broken glass top Need help from senior tech with special tools and need to order burners screws ; ordrng 10 3368922 (Screws)s

No display needs control ; ordrng 1 WPW10556710 (Control board)

Broken glass missing trim. Parts on order follow up required. ; ordrng 1 WB56X47995 (Glass oven) and 2 WB07X47287 (Trim)s and 1 WB07X47303 (Trim)

"Filter housing laeking. Valve and housing on order follow up,required. ; ordrng 1 W11162041 (Filter housing)"

"Front right and front left switches are faulty will not turn off also two knobs are stripped, ordering parts needed, also light bulb is burnt out.; ordrng 2 903136-9020 (Switch)s and 2 903136-9010 (Switch)s and 2 316223028 (Knob)s and 1 316538904 (Lamp)"