Local Reviews
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Enrique R.
WHIRLPOOL REFRIGERATOR WRS325SDHZ01 Both compartments not cooling . I found the evaporator was frosting up . The factory installed the thermistor on the wrong place . I installed the new thermistor on the suction copper tube . All functions checked normal at time of service .
Enrique R.
maytag washer MVWC565FW1 Inspected a Maytag washer . Customer complaining , the washer is not working correctly . I found the cold water won’t stop filling , even when the unit is disconnected . Need a new inlet valve . ; ordering 1 W11038689 (valve), Replaced the valve . Performed calibration , ran a quick wash cycle test . All functions work as designed . No leaks . ; Job Completed.
Enrique R.
frigidiare refrigerator FFHT2032TP1 RC compartment not cooling . Found a shorted fan motor . The control is providing 120 v to evaporator fan motor . ; ordrng 1 242077702 (motor), Replaced the fan motor . All functions checked normal . No leaks . ; Job Completed.
Timothy J.
WHIRLPOOL WASHER MVWX655DW0 Ran unit and found the gear-case was bad. Replaced gear-case and cam. Tested unit. Unit checks ok. No leaks noted. Used W10721967 (CAM) (W10902814 (Washplate) W11035751 (Gearcase)
Timothy J.
whirlpool washer WTW5000DW1 Ran a service test. Unit does not latch. Replaced latch, cleared codes and retested. Unit passes service test. No leaks noted. Unit operating as designed.; used 1 W10838613 (LATCH)
Irvin F.
frigidaire refrigerator FFHB2740PE The valve is not producing water. the IM has a broken wire. replaced components cycled and filled. all ops good. ; Job Completed. Used 242253002/VALVE-WATER 243297606 (ICE MAKER) 242253002 (VALVE-WATER)
Irvin F.
FRIGIDAIRE REFRIGERATOR FFHS2311LBSA removed failed gasket. installed replacement gasket 241786007 (gasket ref). sealed to seal properly. all ops normal. ; Job Complete.
Irvin F.
GE DRYER GTD65EBSJ3WS removed power. replaced switch WE10X23879 (SWITCH). powered and test, all ops normal.
Irvin F.
ge washer GTW680BSJ5WS Customer say the unit is banging during operation, found the unit has bad suspension. Checked error codes found three codes8-pressure sensor loss, 26-OUT OF BALANCE, 31- OOB. Passed all components test, unit need suspension rods. ; ordrng 2 WH16X26910 (SUSPENSION RIGHT)s and 2 WH16X26911 (SUSPENSION LEFT)s, removed top. replaced the suspension. assembled unit. test, passed all ops normal.
Irvin F.
frigidaire range FFEF3016TSC The inner and outer doors separated and outer door flung open almost hitting and burning Customer. Screws to hold door too short, spacers won’t allow the door parts to connect properly, removed temporarily door is closed and sealed, the outer door is bowed not sealing around glass properly ; ordrng 4 316021109 (screw)s and 4 316439500 (screw)s and 1 316603902 (OUTER OVEN DOOR STNLS ), removed door. replaced outer cover and screws. installed door test good. all ops normal. ; Job Completed.
Irvin F.
whirlpool refrigerator WRF757SDEM01 Customer says the Ice Maker is producing ice but is slow. Customer says they dumped the bucket before arrival and there was a run in the bucket from around 5am. informed customer unit is operating properly.
Cruz B.
Found buttons on console to be stuck, customer could not use oven installed new part W11236885 (console) into unit. Test unit in a bake cycle it heated fine, unit is working as designed customer ok's repair ; Job Complete.
Cruz B.
whirlpool refrigerator WRT519SZDW02 Unit is not leveled properly causing front refrigerator door not to seal properly, I then adjust front left & right legs, tested refrigerator door and found it to be sealing properly, unit is leveled properly cooling and temps are working fine as well. ; Job Complete.
William L.
MAYTAG DISHWASHER MDB7759SAB1 Found code for stuck key, Checked panel functions, replaced ui panel W10589069 (CNTRL-ELEC), ran self diagnostics, unit operating as designed, tested ok; Job Completed.
William L.
whirlpool dishwasher WDF520PADW7 Replaced drain pump motor (W10876537) checked all connections ran diagnostics tested OK; Job Completed.
William L.
whirlpool refrigerator WRX735SDHZ00 ound temp normal, instructed customer on airflow & defrost functions, ice production, with manual. Unit operating as designed; Job Completed.
William L.
WHIRLPOOL REFRIGERATOR WRT311FZDB01 Removed spacer at bottom hing, greased bottom gasket, adjusted level so door closing properly, unit sealing as designed. Temp tested ok; Job Completed.
George Y.
WHIRLPOOL WASHER WFW92HEFW0 Found washer soap dispenser cartridge filling with water spoke to Dave in tech line ran thrue diagnostic checking ok just a little water going in thrue cartridge ok to replace dispenser housing with secondary valve ok to order part . Ordrng 1 W10862190 (dispenser), Installed part tested check out ok complete. No dents or dings cause by tech.; Job Completed.
Dane K.
FRIGIDAIRE REFRIGERATOR FFHT2032TP Upon arrival the unit was not cooling. Compressor was not running. Found the little metal clip that holds start device to compressor had come off and vibration from compressor cost start device to disconnect. Secured connection and clip and tested unit. Unit functions normal now; Job
Dane K.
whirlpool washer WTW4950HW0 Upon arrival unit was banging around in spin cycle. Customer was washing a comforter and a small blanket. The comforter was extremely heavy and soaking wet. The small blanket wait almost nothing. Unit had no codes and finished test cycle with no problems. Re-loaded and evenly distributed blanket and took out smaller blanket and showed customer that it worked. Called Leon at tech-support. Per Leon at tech-support this is a use and care issue. Please inform customer of COD charge is for return visit; Job Completed.
Erick S.
KITCHENAID DISHWASHER KDTE104ESS Cycled unit and found it with heater error causing poor wash water not reaching correct temp. . Control not sending voltage. Ran through tests cycle and recalibrate main board-and cleared all codes. Retested it and all functions are now working. Heater is now working
Dane K.
FRIGIDAIRE REFRIGERATOR FFTR1814TW0 Upon arrival the unit was not cooling. Found unit not going into defrost. Unit had stuck defrost timer and open defrost thermostat. Unit needs new thermostat and the timer; ordrng 1 241705102 (timer-defrost) and 1 5303918634 (thermostat kit), Removed and replaced defrost timer and thermostat and tested unit. Unit functions normal now; Job Complete.
Dane K.
whirlpool washer WTW7300DW0 Upon arrival customer had two complaints. First complaint was the motor was making a humming noise as the unit agitated. Second complaint was unit was not draining properly. Took an ohm reading off of the drain pump motor and found it out of range. Removed and replaced drain pump and tested unit. Customer still complaining about how hum when unit is agitating. Called tech-support and spoke with Andy, ran unit through high-speed and low-speed agitation, high-speed and low-speed spin, ran test 51 to ensure unit is operating properly. Unit functioning normal with no abnormal noises. Tech-support pointed me to use and care guide page for the bottom right-hand corner says normal noises you can expect: It says at various stages well the agitator is moving you will hear a humming and a whirling noise is this is expected and normal. Unit functions normal please inform customer of COD charges if called back out for same reason; used 1 WPW10581874 (PUMP)
Dane K.
whirlpool washer WTW7300DW0 Upon arrival customer had two complaints. First complaint was the motor was making a humming noise as the unit agitated. Second complaint was unit was not draining properly. Took an ohm reading off of the drain pump motor and found it out of range. Removed and replaced drain pump and tested unit. Customer still complaining about how hum when unit is agitating. Called tech-support and spoke with Andy, ran unit through high-speed and low-speed agitation, high-speed and low-speed spin, ran test 51 to ensure unit is operating properly. Unit functioning normal with no abnormal noises. Tech-support pointed me to use and care guide page for the bottom right-hand corner says normal noises you can expect: It says at various stages well the agitator is moving you will hear a humming and a whirling noise is this is expected and normal. Unit functions normal please inform customer of COD charges if called back out for same reason; used 1 WPW10581874 (PUMP)
Dane K.
whirlpool washer WTW7300DW0 Upon arrival customer had two complaints. First complaint was the motor was making a humming noise as the unit agitated. Second complaint was unit was not draining properly. Took an ohm reading off of the drain pump motor and found it out of range. Removed and replaced drain pump and tested unit. Customer still complaining about how hum when unit is agitating. Called tech-support and spoke with Andy, ran unit through high-speed and low-speed agitation, high-speed and low-speed spin, ran test 51 to ensure unit is operating properly. Unit functioning normal with no abnormal noises. Tech-support pointed me to use and care guide page for the bottom right-hand corner says normal noises you can expect: It says at various stages well the agitator is moving you will hear a humming and a whirling noise is this is expected and normal. Unit functions normal please inform customer of COD charges if called back out for same reason; used 1 WPW10581874 (PUMP)
Dane K.
FRIGIDAIRE REFRIGERATOR FFTR1814TW0 Upon arrival the unit was not cooling. Found unit not going into defrost. Unit had stuck defrost timer and open defrost thermostat. Unit needs new thermostat and the timer; ordrng 1 241705102 (timer-defrost) and 1 5303918634 (thermostat kit), Removed and replaced defrost timer and thermostat and tested unit. Unit functions normal now; Job Complete.
Dane K.
whirlpool refrigerator WRX988SIBM00 Upon arrival of the unit was not cooling. Compressor running, condenser fan running, and fresh food evaporator fan running. Hooked up gauges up to previous sealed system ports. Pressure was at zero on high side and low side. Unit needs new compressor; rqstng P&A on 1 8201675 (compressor)Kurt Isolated Yoder loop and vacuumed. Yoder loop would not hold vacuum. Called Kurt at tech support, per Kurt at tech support unit is not repairable.; Job Completed
Erick S.
whirlpool dishwasher WDT730PAHZ0 Cycled through test cycle and it passed all tests with no errors. Found customer not using rinse aid causing poor dry. Instructed cust on proper loading ,soap usage, and rinse aid. Job complete.
Erick S.
KITCHENAID DISHWASHER KDTE104ESS Cycled unit and found it with heater error causing poor wash water not reaching correct temp. . Control not sending voltage. Ran through tests cycle and recalibrate main board-and cleared all codes. Retested it and all functions are now working. Heater is now working
Enrique R.
FRIGIDAIRE RANGE FFGF3019LW Units burner not igniting due to burner holder not grounding correctly. Replaced with new burner heads. Retested it and now all burner are working Job complete.
Erick S.
kitchenaid refrigerator KFIS29PBMS02 Found unit with cracked reservoir causing it to leak. Alps found housing pushing out tube causing more water to leak. Replaced both housing and reservoir W11194438 (housing) W11168758 (reservoir) . Retested it and it no longer leaks. Job comp; Job Completed
Erick S.
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Upon arrival found moisture building on center mullion causing it to drip down to freezer light causing it to switch to stick. Sled techline and spoke with Mike, found center mullion getting voltage but not responding. Unit will need new mullion; ordrng 1 WP12722803AP (rail-mulln), Installed new part. Retested it snd it passed all tests with no errors. Job complete.
Enrique R.
WHIRLPOOL MICROWAVE WMH31017FS0 Replaced the light bulb on the microwave . Now all functions checked normal . ; Job Complete.
Enrique R.
whirlpool refrigerator WRS325SDHZ00 RC freezing the vegetables , building up frost around the diffuser . I will need to replace the diffuser and central electric .; ordrng 1 W11174836 (CENTRAL ELECTRIC ) and 1 W11236848 (DIFFUSER ), Replaced the diffuser on the refrigerator . All functions checked normal at time of service. No leaks . ; Job complete
Enrique R.
whirlpool refrigerator WRX735SDHZ00 Replaced the ice maker and 2 way valve . All functions checked normal at time of service . No leaks . ; Job Complete.
Enrique R.
FRIGIDAIRE REFRIGERATOR FGSS2635TF0 Icemaker not working . Need new ice maker . Broken ice cubes mold . ; ordrng 1 243297606 (ice maker),Replaced the ice maker . All functions checked normal . No leaks . ; Job Complete.
Enrique R.
whirlpool range WFG320M0BW2 Replaced the outer door WPW10535767 (GLASS-DOOR) on a whirlpool range . All functions checked normal at time of service . Job Completed.
Timothy J.
whirlpool microwave WMH32519FS0 Light does not come on immediately when door is opened. Unit is not heating. Replaced switch and interlocks. Light is now responsive but the unit is not heating. Diode was broken while attempting to remove to test the capacitor. Replaced with pre ID part. Protective cover for the high voltage Line to the capacitor is frayed and the wire seems soft like it is about to break. The capacitor is not measuring correctly and needs to be replaced. . Unit needs a cap and transformer and potentially the magnetron.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg), Dropped microwave to access high voltage components. Checked components and found the check ok but the microwave does not heat. Found 120vac at the transformer unit is loud but does not heat. Replaced magnetron and tested. Unit is now heating but there is still a loud hum. Replaced the capacitor , which tested ok, but the noise is still present. Replaced the transformer, which also test
Timothy J.
FRIGIDAIRE REFRIGERATOR FFHT2021TW Inspected unit and found the evaporator fan 242077702 (Motor evap) stalled. Replaced and defrosted unit. Tested unit. Unit operating normally. Defrost checked ok through diagnostics.; Job Complete.
Timothy J.
KITCHENAID DISHWASHER KDTE254ESS
Timothy J.
kitchenaid oven KODE507ESS03 Customer states the unit , once exchanged for the same issue, started not repeating the timer. Called WPTS (7723059602) told they would put the product up for review. ; Job Completed.
Ian B.
whirlpool dishwasher WDT710PAHB1 Tech found the bottom spray arm detached and melted. Replaced the spray arm WPW10491331 (ARM-SPRAY) from provided stock. Customer also states unit will sometimes leak from front of the machine. Fountain machine unlevel from installation, and tilted forward severely. Adjusted levelness and unit now tests good with no leaks or damage to home.
Ian B.
kitchenaid washer KDFE104DSS Tech found unit had blown wash pump. Installed/motor WPW10605057 (PUMP&MOTOR) assembly from provided stock. Unit now tests good with no leaks or damage to home.
Ian B.
kitchenaid dishwasher KDFE104DSS Tech found unit had blown wash pump. Installed/motor assembly from provided stock. Unit now tests good with no leaks or damage to home.; Job Completed.
Chris M.
WHIRLPOOL REFRIGERATOR WRT511SZDW00 On today’s Visit removed and replaced compressor Also replaced evap coil and new filter dryer. Put system into a vacuum to -30 psi. Let that hold for 15 minutes. Then added 4.9 ounces of R-134 A Refrigerant. Pressures checked out good refrigerator is not cooling. All functions tested good. Job completed; used 1 AF1200 (TUBE EXTENSION)
Chris M.
whirlpool refrigerator WRX735SDHZ00 Customers issue is that ice was not dispensing. Upon arrival found icemaker producing ice issue was ice container was Defective had a broken latch on it. Replaced ice container check for proper function everything checks out good. Went over settings and different functions with customer on the refrigerator. Job completed
Chris M.
whirlpool refrigerator WRX988SIBM03 Lighting went out inside freezer compartment and is flickering inside refrigerator compartment. Also User interface need to be replaced should’ve done it on previous visit it was a PSP part but now I need it. When parts come in will schedule and come back out; ordrng 1 W10830278 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11126053 (module),On return visit replace LED board and the LED module in freezer Compartment. Also replace user interface. Lights are now functioning temperatures are good. Job is complete
Chris M.
whirlpool oven WFG540H0ES1 temperature was way off. Tried calibrating unit I could get it close within like 10 or 15° ordering new sensor will return on Thursday first call; ordrng 1 W10833885 (sensor), On return visit pulled of an out to replace sensor. Let oven preheat to 350. Everything checks out good now was able to calibrate temperature within 2°.Job completed
Irvin F.
maytag washer MVWC565FW1 Customer says the unit is not washing clothes. Checked error codes none in the unit. Tested components, found all components test good.
Irvin F.
FRIGIDAIRE RANGE FPGF3077QFB Replaced harness and spark mod. Assembled the unit, powered. Test all burners good, all ops normal.
Irvin F.
whirlpool washer WTW4800XQ2 Customer reports the unit is bouncy during operation. Confirmed issue. Suspension rods are weak. Replaced suspension W10780048 (SUSPENSION), calibration unit. All ops normal.
Cruz B.
kitchenaid oven KEBS109BSS00 unit will not turn, customer states that breakers are good, I then pulled unit out and removed panel UI, tested thermal fuse and found it to be bad, installed new part (thermal fuse) into unit, tested both bake & broil cycle they are working fine.
Cruz B.
whirlpool washer WTW7300DW0 unit does not agitate properly, found wash plate to be stripped at shaft, I then installed new part (wash plate) into unit. Tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repair. ; Job Completed.
Cruz B.
whirlpool dryer WED7300DW1 unit takes long to dry and unit does not heat, tested unit in a high heat cycle, found no heat, pulled unit out and removed back panel tested cut off tml found it to be bad, replaced bad one with new one from SP (279816 cut off tml ) reassembled back panel, tested unit it heat fine customer ok repair ; used 1 279816 (THERMAL CUT OFF HI)
Cruz B.
WHIRLPOOL DISHWASHER WDT730PAHZ0 Unit will not drain water out of tub, I then tested unit and found a humming sound coming from drain pump, removed bad one and replaced with new one from SP (w10348269 drain pump) into unit. Tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks, customer ok repair. ; used 1 WPW10348269 (PUMP-DRAIN)
Cruz B.
whirlpool refrigerator M1TXEGMYW01 R efrigerator compartment is not cooling properly, inspected freezer compartment and found motor fan not working, found frozen ice on evap cover as well, removed evap cover and replaced bad motor fan & bad bimetal
Cruz B.
maytag dryer MEDX655DW1 unit is making a squeaking sound during any cycles, I then removed front panel and drum, found rollers to be bad, replaced bad ones with new ones from SP (4392065) , reassembled drum and front panel test unit in a high heat cycle it heated fine, runs quiet; used 1 4392065 (DRYER REPAIR KIT)
William L.
KITCHENAID COMPACTOR KTTS505ESS0 emoved from cabinet, found debris on drive screws, Remove debris from drive screws, tested unit functions, unit operating as designed.
William L.
whirlpool microwave GMC305PDB07 Found F2E1 code, keypad setting error codes, unit needs keypad replaced. Gave estimate for keypad replaced.
William L.
maytag washer MVWB865GW customer canceled at door.
William L.
whirlpool washer WED8900BC0 hecked airflow, Tested ok. Instructed cx on sense dry setting for 15% more drying time, changed setting to 2 setting(15 % more). Unit operating as designed.
William L.
whirlpool dryer WED5000DW2 Found no power on one leg to dryer, instructed customer power needs to be restored for dyer to function properly. Unable to find breaker for unit; Job Complete.
Kevin M.
maytag washer MVWB835DW1 Found unit not shifting between agitation and spin. I found failed slider causing issue. Removed and replaced slider. Tested unit. All tests good. ; used 1 W10734521 (SLIDER)
Kevin M.
whirlpool dishwasher WDT750SAHZ0 User interface not turning on. I removed console and found interface harness came disconnected from main control. I connected harness, all is testing normal now.
Kevin M.
whirlpool refrigerator WRF989SDAB00 Found unit turning off and on. I put unit into diagnostic cycle and found that when the FC evaporator fan comes on it shorts and the unit resets. Shorted fan motor. Ordering part, might need autho. 1 WPW10514110 (motor evaporator), Removed and replaced FC evaporator fan motor. Tested unit. All tests good. ; Job Complete.
Kevin M.
amana dishwasher ADB1400AGS1 Customer concerned with dry performance of dishwasher. I tested unit through diagnostic cycle. Heater is working normally. Instruct customer on tips to improve dry performance. All tests good.
Kevin M.
WHIRLPOOL DISHWASHER WDF560SAFM1 Unit leaking under wash motor. Removed and replaced wash motor/sump assy WPW10605057 (pump&motor). Tested unit all tests good. ; Job Completed.
Tyler F.
whirlpool dryer WGD75HEFW0 Customer complaint is unit is not heating. Found vent restriction is causing long dry times. Customer to clean vent. Ran without vent all works good at this time.; Job Complete.
Tyler F.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 unit is not cooling. Found evaporator is frozen over. Ordering evaporator harness kit in stock. Customer to defrost unit 24 hours with doors open before return.; ordrng 1 W11033168 (harns-wire), Removed and replaced evaporator harness kit tested all works good at this time.; Job Complete.
Tyler F.
IKEA DISHWASHER IUD8555DX4 unit still leaking. Called tech line was told to change the cabinet/tub assembly. Please get authorization for extra labor to switch over components to new tub. File number 7722970821; ordrng 1 WPW10681507 (tub-dishwr), Removed and replaced tub assembly. Tested all works good at this time customer to try it and monitor for leaks.
Tyler F.
AMANA WASHER NTW4516FW1 Tested during the load noise is either coming from agitator or cam kit. Ordering both not in stock.; ordrng 1 285565 (agitator assy,comp) and 1 W10721967 (drive pulley),Removed and replaced agitator and cam. Tested all works good at this time.; Job COMPLETE.
Steven W.
MAYTAG WASHER MVWC565FW1 Ran diagnostics. Had f2e1, f5e3 error codes. Cleared error codes. removed and replace the switch, Ran calibration, auto test cycle- passed. Tested rinse/ spin with load. Fills, agitates, drains, rinses, & spins properly. Tightened wash plate screw. Complete. used 1 WPW10285517 (SWITCH-CYC)
Steven W.
jennair oven JJW3830DP00 Found f2e1 error code. Unable to put into diagnostics. Replaced control panel per tech sheet. Control panel has 5 year part warrenty. had to pull out oven partway to access panel. Control panel is working properly at this time. Complete.
Isidore A.
WHIRLPOOL DRYER MGD8200FC0 Found dryer on last visit for washer, making chattering noise can be motor or burner would like parts before servicing this unit is stacked, in a cabinet. Well attempt by myself. ; rqstng P&A on 1 W11123147 (motor-drve 95.58) and 1 WPW10211915 (wheel 23.65)Pulled out stacked washer and dryer from cabinet. On dryer removed top panel, user interface and front panel, removed bulk head, belt, drum and blower with motor and burner assembly. Installed new blower and motor and burner assembly, reinstalled panels and user interface, test dryer operation ok at this time.; Job Complete
Isidore A.
whirlpool washer WFW9470WW01 F21 f22 f28 fault codes not verified found detergent seal WP8181747 to water inlet leaking and found bellows is dried out but maybe cleaned, customer well try saving bellows, seal ordered; ordrng 1 WP8181747 (seal 16.14),Removed bellows and old detergent dispenser seal, installed new seal reinstalled bellows, test for leaks ok. Note bellows still leaking from between door and bellows seal customer advised.; Job Complete.
Isidore A.
jennair microwave JMW2427WS02 Found harness wire at coming loose may have come out during previous visit. Reconnect oven and microwave both working at this time.; Job Complete
Isidore A.
whirlpool washer LSR5232LQ0 Unable to verify noise or leaking, washer working at this time, no problems found at this time; Job Complete.
Cesar H.
whirlpool cooktop KGCS105GSS3 Found loose connection at spark module causing unit not ignite secured connector on module unit tested good ; Job Complete.
Cesar H.
AMANA REFRIGERATOR ASD2575BRB03 Plastic part on shut off arm broke off causing the the ice maker not to detect a full bucket and continue to make ice after bucket is full ; ordrng 1 W11128135 (ARM SHUT OFF ), Replaced arm tested good ; Job Completed.
Cesar H.
whirlpool microwave AMV2307PFW0 unit will not power on checked unit found an open 20amp fuse replaced fuse checked for shorts in the circuit all checked good plugged unit in and ran it all tested good ; used 1 W10138793 (FUSE)
Cesar H.
ROPER WASHER RTW4516FW2 Found unit in “panic” mode this means drain pump runs and no lights come this is a result of control not detecting a water level rice after turning on water valve causing a long fill code in the system . Reset unit and ran test unit has good water supply cold and hot, screen not clogged on unit pressure hose is secured at both ends without any kinks or breaks along the way, cold water valve and hot water valve are working good , at this time not able to determine cause of failure instruct customer to make sure hot and cold are always on ; Job Completed.
Cesar H.
frigidaire refrigerator LFSS2612TF0 Found failed ice maker it over fills tried turning down fill at ice maker but it did not make a difference replaced ice maker now fills to proper level. Large cubes damaged ice bucket assembly the ice crushing arms in the buckets auger are now bent not allowing auger to turn. Routed for ice bucket assembly ; ordrng 1 241860803 (ice container asm), Replaced container checked good ; Job Complete
Francisco S.
MAYTAG WASHER MVWC416FW1 Customer stated she wanted to use liquid softener on unit during rinse. Informed of her how she can use the cup on agitator but also recommended downy ball to make sure it gets dispensed at the right time. Instructed her on how to use it. Measure and add fabric softener to downy ball pulled cap and as unit spins and gets ready to rinse fabric softener will be dispensed, also calibrated unit.
Francisco S.
whirlpool dryer WGD5000DW3 Explained to customer the difference between a manual drying cycle and accudrying. Informed him accudrying cycle works by sensing the dryness of your clothes and it helps him save energy. And manual drying has certain temp setting that it goes by and a certain time that you manuallly set on the actual settings. Which in accudry it shuts off when it senses it has reached the set dryness level.; Job Complete.
Francisco S.
whirlpool refrigerator WRB322DMBW00 Inspected unit’s ice maker and found a block of ice formed on fill cup. Cleared obstruction. Removed and replaced W10884390 (ICEMAKER), tested ops unit working as designed. Customer will attempt to install filter on water line. Informed him I cannot help him because I do not do installations
Francisco S.
kitchenaid refrigerator KSRB25FKBL01 Checked unit found leak on ice maker. After further inspection found a blocked fill cup on ice maker. Removed obstruction and asked customer to monitor ops for leaks if it re occurs I will need to replace inlet water valve.
Francisco S.
whirlpool dryer MGDC215EW Customer stated door has never closed properly. Inspected door components and found a loose latch, removed and replaced WP3403431 (STRIKE), added a bit of high heat grease to strike and unit is now working as designed.
Francisco S.
KITCHENAID DISHWASHER KDFE104HPS0 Checked unit and found customer had removed spring from dispenser. Customer stated it was popping out that’s why he removed it. Removed and replaced W10861000 (DISPENSER) , tested ops unit working as intended.
Francisco S.
kitchenaid refrigerator KRFC704FBS00 Checked unit and found frost on ffc evaporator. Checked control board version it is a 600 version which is the right one for this model #. Used steam gun to fully defrost unit. Removed and replaced part listed,Then tucked in suction line into cavity, optimized thermistor position to ensure proper contact with tubing. Checked all gaskets tightened screws and ensure cover sits all the way back against liner. Documented repair with whirlpool tech line.
Bryan D.
WHIRLPOOL REFRIGERATOR KSSC48FTS03 Customer states UI is flashing on and off. Evap motor is it running. Unit needs a control kit and evap motor. Removed and replaced parts listed. Unit functioning as designed no dents dings or scratches caused by tech.
Bryan D.
WHIRLPOOL REFRIGERATOR WRF757SDEM01 Customer states no ice production. Ran diagnostics all test passed other than the harvest test. Motor not responding. Ordering ice maker. All I was sent with was the fill valve. Don’t have ice maker. ordrng 1 W11188383 (ICEMAKER), Removed and replaced ice maker. Tested ice maker in diagnostics. Ice maker cycled and filled with water. No dents dings or scratches caused by tech.
Bryan D.
kitchenaid refrigerator KSSC48QTS02 Upon arrival I removed the shaft again and it’s getting caught. It’s really rusty and sticky as if something spilled inside there is no seal. Ordering new shaft and motor. ordrng 1 2318011 (cover) and 1 W10822635 (motor) and 1 WP2198628 (seal) and 1 WP2315559 (sleeve) and 1 WP2318082 (shaft), Removed and replace all listed parts. Ice is now properly dispensing. No dents dings or scratches caused by tech.
Bryan D.
kitchenaid dishwasher KDTE204GPS0 Customer states dw is not draining. Ran diagnostics dw would fill and cycle but not drain inspected drain pump for lose connections found none. Removed drain pump to inspect for debris found none. Replaced drain pump W10876537 (PUMP-DRAIN). Tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech. ; Job Complete.
Bryan D.
KITCHENAID REFRIGERATOR KBSD602ESS01 Customer states UI is blinking. Inspected unit. Explained to cx that the temp was not set so it was just blinking the temp. Set temps to recommended all functions are normal. Temps at 40 degrees. Found no problems at this time. No dents dings or scratches caused by tech.
Bryan D.
kitchenaid refrigerator KRFC302ESS00 Customer states both gaskets are torn and moisture is building up. Removed and replaced both RC door gaskets. Heated to mold. Instructed customer to give time for gaskets to mold. Customer also states ice was melting in freezer ice bin. Inspected door. Door is not sealing properly on left side. Removed door and re set tracks. Door now closing evenly.
Aaron B.
whirlpool refrigerator WRF555SDFZ05 Check temperatures temperatures are normal set to 38° it read 38°F checked freezer is set to 0°F it is very degrees Fahrenheit customer is using a weather thermometer to try to pinpoint temperatures
Aaron B.
whirlpool refrigerator WRF540CWBW01 Replaced condenser and made sue all of the welds are good pulled vacuum recharged the system operations normal now ; used 5 R134A (5 OZ )
Aaron B.
WHIRLPOOL REFRIGERATOR WRF993FIFM00 Unit fresh food evaporator is frozen up software is old 500, ordered main board and evaporator cover asm also I need to call tech line to document ; ordrng 1 W10889841 (cover-evap) and 1 W11169503 (MAIN BOARD), Replace the evaporator cover for the fresh food section and the main board check the operations a test 128 software is now at 800 unit should work correctly now; Job Complete.
Aaron B.
whirlpool refrigerator WRX988SIBM01 The right side fresh food door gasket has some splits in it ordered part to replace ; ordrng 1 W10846057 (gasket-fip), replaced the right side gasket tested ops normal now ; Job Completed.
Aaron B.
KITCHENAID REFRIGERATOR KFCO22EVBL1 The right side door gasket W10435971 (GASKET-FIP) is split replaced with a new one operating normal now; Job Complete.
Jesus C.
whirlpool refrigerator WRX735SDHZ00 Customer states that unit is not dispensing full cubes. Checked unit and found the assembly bin shut iced up. Removed bin and cleared out ice. Defrosted iced on bin and assembled unit. Tested units crushed and full ice through the dispenser. Unit is working as design.
Jesus C.
whirlpool refrigerator WRF560SEYM05 Customer states that unit is not dispensing water. Checked unit and found the freezer evap cover iced. Removed door and drawers cleared out the iced. Found the fill tube not inserted all the way in causing water to leak during fill. Adjusted the fill tube and assembled unit. Customer is also using reverse osmosis causing low pressure. Unit is woking as design.; Job Complete.
Jesus C.
whirlpool oven WFG515S0ES1 Customer states that unit is not working. Checked unit and found the control board not on or responding. Ordering part.; ordrng 1 WPW10424890 (cntrl-elec), Customer states that unit is not working. Checked unit and found the control board not on or responding. Customer states that panel burnt when doing a self cleaning. Ordering part. Remove dpanel and installed new panel. Tested unit and UI. Unit is working as design.
Jesus C.
WHIRLPOOL REFRIGERATOR WRS571CIDM01 Ordered part per office; ordrng 1 LW10691266 (dor-fip), Customer states that unit is not making ice. Checked unit and found the wires on freezer door spliced. Customer is going to call whirlpool. Removed bins and disconnected connectors. Removed door and installed new door. Tested unit on test 44 and 45 working properly. Tested the UI ice and water paddles. Unit is woking as designed.
Jesus C.
whirlpool microwave WMH31017HS0 Customer states this unit is not working. Checked unit and found the panel not working. Removed vent and panel. Tested the fuse and it’s good. Checked the outlet and supply voltage 117 vac. Also found the panel dented. Ordering part.; ordrng 1 W10892389 (cntrl-elec) and 1 W11173817 (PNL-CTRL), Unplugged unit and removed panel and control. Installed new parts and tested unit. Unit is now woking as designed.
Jesus C.
whirlpool refrigerator WRT311FZDB01 Customer states that unit in freezer is building up ice. Checked unit and found evap cover siliconed to drain pan. Removed evap cover and removed adhesive also tested components. Sealed the liner on both compartments. Unit is now woking as design.; used 1 WP482338 (ADHESIVE)
Hector Z.
whirlpool refrigerator MFC2062FEZ00 no ice production. Checked unit and found freezer door not closing light switch due to door liner is now down.; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W10854490 (dor-fip), Replaced freezer door and door gasket. Tested ok.
Hector Z.
KITCHENAID DISHWASHER KDTE104DSS0 dishwasher not working properly. Checked unit and found wash motor pumping very weak and diverted motor not switching making a constantly clicking sound like is stuck in one position. Customer trying to get an authorization number through the KitchenAid to paid for the costs of the repair. Dishwasher relatively new, customer has been taking good care of the unit.
Hector Z.
maytag washer MVWB865GW0 sheet stuck under the agitator. Checked unit and added some water and pulled the sheet. Tested ok.
Michael M.
maytag washer MVWB865GW0 Customer states unit leaks water.F2E1- stuck button Cleared faults, Ran auto service test and found drain pump was leaking from housing.Removed and replaced drain pump. Used regular style hose clamp on weak spring clamp.Ran unit through auto service and passed with no issues. Unit no leaker leaks and ops as intended job complete; Job Completed.
Michael M.
whirlpool refrigerator WRF560SEYM05 Customer states some veggies were freezing in the drawer and on top shelf. Found customer was keeping lettuce and tomatoes on top shelf against rear inlet vent and food was freezing g. Customer had recently purchased home and was not aware of proper food orientation inside unit. Instructed customer on proper loading procedures. Unit ops as intended with no issues all fans op no ice build up unit ops as intended job complete
Kenneth M.
whirlpool refrigerator RJRS4880D Installed compressor exchanger and evap.vacuumed system. Recharged with 6,75 OZ of R134A refrigerant and tested unit. Unit is now working properly. Customer appoves function at 5is time. No dents dings or blemishes on or around unit caused by technician. Pressures checked good. No leaks found.
Kenneth M.
whirlpool dishwasher KUDD03DTSS10 Upon arrival customer informed me of poor washing and weird noises. Tested unit. And found unit working properly. Unit is filling draining and washing. Heater is heating water. Informed customer that all function s are working properly. But if problem continues to give us a call and try to record noise.
Patrick C.
maytag refrigerator MRT118FFFE04 Found the unit no cool in the fridge section. No air flow to compartment. Checked fan and it is working but the freezer evap is over frosted not going into defrost. Checked heater and it has proper resistance. Found open defrost thermistor. Needs new one ; ordrng 1 WPW10384183 (thermistor), Removed and placed parts tested unit. All ops checked good
Patrick C.
kitchenaid refrigerator WRV986FDEM Removed and replaced parts tested unit. All ops checked good
Francisco S.
whirlpool range JGS8750BDS Removed and replaced parts listed. Did not install vent due to part already upgraded. Unit working as designed.
Francisco S.
WHIRLPOOL REFRIGERATOR JFC2070KRS Customer stated unit is not producing ice nor dispensing water. Inspected water by following water flow and found issue at filter head. ordrng 1 WP12664501 (plug- bypa) and 1 WP67006524 (housing), Found culprit of malfunction to be really high pressure in customers home. Shut off main water valve opened cold water at sink then installed filter. Unit now working as intended.
Francisco S.
whirlpool washer WTW4816FW2 Checked unit found no error codes. Customer stated she did a load with a very light load which must have caused unit to go off balance causing banging noise and unit to stop in spin cycle. Checked suspension rods and also tested high spin unit is working as intended at this moment.; Job Completed.
Francisco S.
MAYTAG WASHER MVWB765FW Checked unit upon arrival retrieved error code f0e5 off balance load. Informed customer this is an issue with loading. Entered manual test mode and shifted between agitation and spin several times and did not find any abnormal noise. Demonstrated this for customer. Also calibrated unit and it is working as intended.
Francisco S.
whirlpool washer WTW5000DW1 Checked unit upon arrival and retrieved error codes f7 e1 f5 e1 & f5 e2. Entered manual diagnostic and tested door latch it is working as intended. Moved on to tachometer verification test and it passed. Ran verification cycle and noticed motor would hum but not move inspected wiring underneath unit it seemed fine. Tested capacitor it tested out of range; ordrng 1 W11158831 (CAPACITOR ), Removed and replaced part listed, tested ops unit working as intended.
Francisco S.
whirlpool washer WTW6300WW0 Customer stated unit was leaking water on right rear side of unit. Upon further inspection found leak at drain hose and also found a broken drain pump. Tub ring is also cracked which can cause unit to leak at times. Ordering parts to complete repair; ordrng 1 W10155921 (pump-water), 1 W10236686 (hose), 1 W10260488 (ring-tub), W10536347 (pump-water); ordrd a WPW10236686 (hose); ordrd a W10260488 (ring-tub) Removed and replaced parts listed, ran 2 test cycles no leaks found.
Jesus C.
kitchenaid dishwasher KDFE204ESS1 Removed and replaced sump assembly. Tested unit. Unit functions as designed no leaks. No dents dings or scratches caused by tech. Customer states unit is leaking. Removed bottom panel found drain hose came off. Reinstalled drain hose. Unit is functioning as designed and not leaking.; Job Complete.
Bryan D.
amana dishwasher ADB1400AGS1 Customer states dishwasher is not draining. Ran unit. Tried draining. Loud grinding noise from pump. Removed pump to check for debris found none replaced drain pump. Unit now functioning as designed. Customer approves repair at this time no dents dings or scratches caused by tech. ; Job Completed.
Bryan D.
kitchenaid refrigerator KFCS22EVMS1 Customer states smelling burning smell and discoloration of cabinet. Allied techline. Techline has me removed the UI and found that UI was melted. Checked for proper voltage to unit found 120 at outlet. Techline said unit was unfixable.
Bryan D.
kitchenaid refrigerator KFCS22EVMS1 Customer states smelling burning smell and discoloration of cabinet. Allied techline. Techline has me removed the UI and found that UI was melted. Checked for proper voltage to unit found 120 at outlet. Techline said unit was unfixable.
Bryan D.
whirlpool washer CAE2745FQ0 Customer states washer is not draining. Ran diagnostics. Unit started agitating and spinning. Canceled out diagnostics. Unit started on its own again. Ordering control. ordrng 1 W11188527 (CONTROL ), Removed and replaced control calibrated and tested unit found tub was not spinning. Inspected shifter. Found that drive belt fell off. Reinstalled drive belt tested unit. Unit functioning as designed. No dents dings or scratches caused by tech. ; Job Complete.
Bryan D.
WHIRLPOOL REFRIGERATOR KFCS22EVMS8 Customer states no ice production. Inspected ice maker jumped ice maker. Ice maker would not start. Removed and replaced ice maker W10889233 (ICEMAKER). Ice maker cycled and filled with water. No dents dings or scratches caused by tech. ; Job Completed.
Jesus C.
whirlpool refrigerator WRX988SIBM03 Customer states that left side door doesn’t close properly. Checked unit and adjusted the center mullion. Also adjusted the door leveling on the left side. Unit is working as design.; Job Completed.
Jesus C.
KITCHENAID REFRIGERATOR KBFN406EPA00 Customer states that unit is not cooling and working intermittently. Checked unit and ran diagnostics. Tested thermistors, compressor and fans. Or ding parts. ; ordrng 1 W10846767 (cntrl-elec) and 1 WPW10739408 (cntrl-elec), Customer states that unit completely stopped working a week ago. Checked unit and found the inverter flashing. Inverter error code is inverter failure. Checked and power of 118 vac to inverter. Also getting 3.1 vdc. Checked power to compressor and not getting none. Orderding part. Removed inverter and installed new. Turn unit on and found the same error code with inverter fault. Removed inverter and tested the compressor. Found the compressor winding not ohming out. Needs seal system, Completed seal system; used 1 CD8404 ([Alt for AF1200])
Jesus C.
maytag washer MVWB835DW0 In diagnostics panel would not allow any test to be made. Unplug unit and restart diagnostics. Ran manual test and found the gearcase making gear noise. Also per tech sheet tes#3 on page 16 tested components and step 14 says to replace motor. Ordering parts. Removed agitator and lock ring. Removed tub ring and basket. Removed gearcase assembly and gearcase. Installed new gearcase and parts. Assembled unit and calibrated. Ran diagnostics and passed. Unit in now working as designed.
Jesus C.
whirlpool microwave WMC50522AS1 Customer states that power button not working. Checked unit and found the power button completely dead. Unplugged and plugged unit on to see if that would change anything. Part list doesn’t have any parts available. Total unit replacement. Call autho and they are found to call customer within 3 business days.; Job Complete.
Hector Z.
kitchenaid refrigerator KBSN608ESS01 Customer still complaints about thin film of ice/frost in the evaporator cover. Contacted tech line and he suggested to set the defrost time interval every 8 hours instead of 12 hours, also he recommended to replace the defrost thermostat for one 60 deg cut-up, part #WP218238. SR#7723006017.; ordrng 1 WP2182381 (bimetl-def), Replaced defrost thermostat (WP2182381). Tested ok.; Job Complete.
Hector Z.
MAYTAG DRYER MGDB765FC0 damaged dryer front panel WPW10459661 (PANEL) and toe panel WPW10459664 (TOEPNL) . Replaced both and tested ok.; Job Complete.
Hector Z.
kitchenaid dishwasher KDTE704DSS0 Dishwasher stop in the middle of the cycle acting like the door has been open, restarted the cycle and few seconds after start stop again. Tested the motor and door switch, both are working fine. Contacted tech line and he suggested to replace the fan vent. Replaced the vent and tested ok
Michael M.
kitchenaid microwave KMHS120ESS1 Customer says microwave intermittently heats. Agrees to service feeTested with magic bar and mag does not hum or heat.Needs magneton W10818686 Removed microwave, removed and replaced mag and unit now operates as intended.
Michael M.
MAYTAG DRYER MGD3500FW0 Customer states makes loud thumping sound and lint trap will not go down and is causing clothing to become damaged.Tech found lint built up. Tech removed lint blower housing and showed customer vent hose is obstructed severely. Advised have exhaust vent serviced. Unit now operates and down not make any sounds. Unit ops as intended job complete. Completed.
Michael M.
whirlpool dishwasher KDTE334GPS0 Customer states unit leaks from corner of door.Tech found unit not installed properly. Unit was not level resulting in unit leaning forward and small leak forming at base of left hinge.Found seal on right side of door not fully installed. Installed seal and leveled unit for customer. Unit now does not lean forward. Ran unit through rapid advance and unit does not leak. Unit ops as intended job complete; Job Complete.
Michael M.
kitchenaid refrigerator KBFS25ECWH00 Customer states that unit was intermittent making ice, water is dripping from ice maker into ice bin and causing large ice block to for in ice bin. Cycled ice maker and when ice maker filled, water poured from mold into ice bin. Removed and replaced icemaker with truck stock pn W1088439. new ice maker cycled and filled. Advised customer to wait 24 hrs for ice production. Unit ops as intended job complete; used 1 W10884390 (ICEMAKER)
Michael M.
WHIRLPOOL DRYER LGR5636KQ0 Customer states light does not turn on and drum continues to spin after door is opened. Bad door switch. WP3406107. ordering 1 WP3406107 (switch-dor), Removed and replaced door switch. Unit now lights interior and halts operation when door is opened. Unit ops as intended job complete
Michael M.
WHIRLPOOL WASHER WTW5000DW1 Removed and replaced damaged inlet housing. Ran unit through auto service and unit no leaker leaks from valve assembly. Unit ops as intended job complete.; Job Completed.
Kenneth M.
whirlpool refrigerator WRT541SZDW00 Found unit with gapping in left corner of fridge door gasket. Tried adjusting unit. Will need extra plastic shims. Ordering new shims ordrng 1 WP2254473 (hinge-door) and 3 WP487576 (washer)s, Installed all parts. Sealed cabinet to liner. informed customer to give fridge 24 hours can still see light singing through corner. But unit is fully sealed 100%. Swinging through cause mullion between freezer and fridge is almost to short. Sealed all cabinet to liner. ; Job Complete.
Kenneth M.
whirlpool refrigerator JFC2089HES Found unit with spermatic cooling due to bad condenser fan. Condenser fan was getting power but not running. Replaced fan and tested unit. Unit is working properly. Found damper extremely loud not opening and closing properly. Ordering new damper control. 1 WP67003903 (control- d), nstalled control damper and tested unit. Unit is. Now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
ikea dishwasher IUD8555DX3 Found unit not draining wi5 water due to some head bean stuck in drain pump. Removed and replaced drain pump and tested unit. Unit is still not working. Not filling with water. Ordering water valve. 2 water solenoid valve humming but not opening. Ordering. ordrng 1 W10576551 (solenoid) and 1 WPW10327249 (water intake valve), Installed solenoid and water valve and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
whirlpool freezer WRS973CIDM00 Found unit with a bad Eva fan. Getting 120 volts but not turning on. Ordering evap fan; ordrng 1 W11036566 (motor-evap) Installed motor evap fan and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician. ; Job Completed.
Patrick C.
whirlpool range WFG320M0BS3 Customer having same issues changed caps with burner heads this time and unit is now working as designed. Customer turns knobs slow ; Job Completed.
Patrick C.
WHIRLPOOL REFROGERATOR WRR56X18FW00 Removed and replaced parts vacuumed and recharged unit. Tested unit all ops checked good ; used 1 FREON R134 (4.8 OZ)
Patrick C.
WHIRLPOOL REFRIGERATOR WRX986SIHV Moisture is now building up on adapter. Needs seals. Box doesn’t seem to be sitting properly, but is installed properly needs new parts ; ordrng 1 W11242954 (BOX-ICE ) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter), Removed and replaced parts. Filled gaps between liner and cabinet with silicone. Test3d unit. All ops checked good ; used 1 482338 (ADHESIVE)
Patrick C.
whirlpool refrigerator WRX988SIBM01 Customer having issues with the unit not wanting to stay on. Compressor comes on and shuts off. Lights still work. Tested fan motors and those aren’t causing compressor to shut off. Temp sensor passed in test mode too. Test 5 compressor comes on and stays on longer then in normal cooling mode. Needs new boards. Power going into inverter; 1 W10807590 (cntrl-elec), 1 WPW10154805 (invrtr-box)
Patrick C.
whirlpool refrigerator WRS571CIDM01 Found the un8t mak8ng noise for the cust9mer. Buzzing noise that wasn’t always there. Coming from evap fan. Need to replace ; ordrng 1 WP2315549 (motor-evap), Removed and replaced part tested unit. All ops checked good ; Job Completed.
Patrick C.
MAYTAG DRYER MGDX655DW2 Found the customer having dry issues. No heat. Checked for glow fro, ignitor and it didn’t glow. Checked thermal cut off and it read open when checking continuity. Removed and replaced. Tested unit. All ops checked good. ; Job Completed.
Raymond D.
WHIRLPOOL DRYER MGD6400TQ0 Upon arrival unit making really loud noise when running. Inspected and found motor pulley broken idler arm bent and base bent. ; rqstng P&A on 1 8547174V (pulley-idr) and 1 WP8547166 (base) and 1 WP8547168 (belt) and 1 WPW10446781 (spring) and 1 WPW10463866 (motor-drve), Replaced pulley spring belt and motor. Tested unit. Unit functions as designed.
Raymond D.
kitchenaid refrigerator KSC23C8EYY03 Upon arrival customer had unit defrosted with cooling off but customer stated unit had frost on evaporator and this is a reoccurring issue unit needs fan motor and thermistor; ordrng 1 W10316760 (thermistor) and 1 WPW10439624 (motor-evap), De-iced unit and replaced scroll fan and thermistor. Moved thermistor to suction line and zip tied. Unit functions as designed.
Raymond D.
WHIRLPOOL REFRIGERATOR WRS588FIHZ00 Upon arrival there was no ice. Inspected and found ice maker notch ling. Replaced ice maker and tested. Unit functions as designed. W10873791 (ICEMAKER)
Michael M.
whirlpool washer WTW7500GW0 Upon arrival customer complaint was unit would trickle water and then shut down. Inspected and found bad water valve. Replaced valve W11165546 (Valve) and tested. Unit functions as designed; Job Complete.
Billy J.
whirlpool microwave WMH73521CS Call not connected Ramon’s recall apon arrival cx stated unit not operating states he gets door open door closed found 3 loosed wires that fell off door switches removed and replaced all door switches and crimped all wires on switches retested job complete; used 3 W10727360 (MICROSWITCH)
Billy J.
WHIRLPOOL WASHER WTW5000DW0 Upon arrival customer stated unit not agitating tested unit and found washplate was completely stripped removed and replaced retested job complete; Job Customer.
Billy J.
amana washer MVWX655DW0 Per office autho only covers parts apon arrival informed cx of service call and labor she stated she was not aware and already paid another company for service call referred cx back to Maytag cx not happy at all refused sc
James M.
whirlpool washer CAW35114GW1 Found unit with broken water inlet. Cold valve broken off. Ordering new water inlet valve. ordrng 1 W11210459 (WATER INLET), Replaced water inlet. Could not test unit due to no water hookups. No dents, dings, or blemishes on or around the unit caused by tech.
James M.
kitchenaid refrigerator KRSC503ESS01 Found old ice door sloppy. Allowing air into unit. Replaced ice door. Unit is functioning as intended. No dents, dings, or blemishes on or around unit caused by tech. ; Job Complete.
James M.
WHIRLPOOL DRYER MGDC215EW2 Installed dryer repair kit and tested unit. Unit now sounds normal and is functioning as intended. No dents, dings, or blemishes on or around unit caused by tech. ; used 1 4392067 (DRYER REPAIR KIT)
George Y.
whirlpool refrigerator WRS312SNHW00 Found refrigerator working ok customer concerns humming sound check compressor ok not hot fan ok customer instruct allow to drop temp 2 setting not much food in refrigerator Testing ok complete. No dents or dings cause by tech.; Job Completed.
George Y.
whirlpool range KGST307HBS9 Found range ui blank power ok intermently working or not need to replace control and ui customer decline complete no dents or dings cause by tech; Job Complete.
Erick S.
maytag dishwasher MDB7749AWB1 Upon arrival the touchpad was dead. Removed and replaced touchpad and tested unit. While testing unit found that unit would not turn off one door was open. Found unit with faulty door switch. Removed and replaced switch and tested unit. Unit functions normal now; used 1 W10727360 (MICROSWITCH)
Dane K.
kitchenaid refrigerator KRMF606ESS00 Removed and replaced wire harness and tested unit. Unit functions normal
Erick S.
whirlpool washer WTW5000DW1 Upon arrival the unit was giving a speed sensor fault code. When I tried to calibrate the unit the lights on the control came on but unit did nothing. Unit needs new control and new speed sensor.; ordrng 1 W10913953 (actuator), Removed and replaced control and shifter and tested unit. Unit functions normal now; Job Complete.
Dane K.
MAYTAG WASHER MVWB835DW Upon arrival the unit was leaking from the soap dispenser and was moving well in the spin cycle. Suspension failed. Removed and replaced suspension. Found hot water valve sorted and melted and melted drawer and housing. Remove and replace drawer and housing (housing) W10919352 (drawer) and tested unit. Unit functions normal now; Job Complete.
Dane K.
maytag dryer MGDB835DW Upon arrival of the unit was taking too long to dry the clothes. Found the gas coils short cycling and out of range. Removed and replaced coils and tested unit. Unit functions mobile now; used 1 279834 (2 COIL GAS VALVE SET)
Dane K.
FRIGIDAIRE FREEZER LFFH17F3QW Upon arrival the unit was not cooling. Found defrost heater shorted out and took out control and defrost timer. Removed and replaced control and timer and heater and tested unit. Unit functions normal
Dane K.
whirlpool washer KAWS850JQ2 Upon arrival of the unit would not drain. Found door switch physically broken not letting unit going to spin cycle to drain. Removed and replaced switch and tested unit. At that point unit made grinding noise and would still not draining. Found a coupler split. Removed and replaced coupler 285753A (COUPLING,MOTOR) and tested unit. Unit functions normal now; Job Completed.
Erick S.
kitchenaid refrigerator KRFF707ESS01 Cycled ice maker and found it leaking while filling. Accused ice maker and repositioned in ice box. Recalibrated main board. Ran test 57 and 45. Ice maker cycled and filled with no errors. Job complete.
Erick S.
MAYTAG WASHER MVWB850YG1 Found broken latch causing it not cycle. Accessed and latch is missing internal mechanism. Replaced entire latch assembly. Retested it through tests cycle and it passed all tests with no errors. Job complete. Used WPW10619844 (LATCH)
Erick S.
whirlpool refrigerator WRF767SDEM Model number matches but serial,is rubbed off. Found door chute not not sealing around housing causing an air leak and drip. Realigned and secure chute with holder. Retested it and found no gaps. Removed all moisture and ice. Retested it and it passed all tests job comp; Job Complete
Erick S.
maytag washer MVWX700XL2 Cycled unit and found unit making loud noise while agitating and spinning. Accessed gear-case and found stripped pulley and cam. Repalced cam assembly. Realigned spring, nut, and pulley. Retested unit and it passed all tests with no errors or noise. Job comp; used 1 W10721967 (CAM)
Erick S.
jennair microwave JMW3430DS01 Upon arrival found unit with f21 error indicating stuck error key. Replaced console. Retested it and it passed all tests with no errors. Job comp; ordrng 1 W11236901 (CONSOLE )
Erick S.
whirlpool washer MVWC565FW0 Found unit with weak suspension causing basket to be off balance and make noise, repalced both hub and suspension. Retested it snd it passed all tests with no errors. Job complete.
Erick S.
whirlpool dryer CEM2795FQ Cycled unit and found it not heating. Tested for voltage and found no voltage at terminal between l1 and neutral causing it not to heat. Fuses tested good along with ignitor. Tested unit at different outlet and it heated with no errors. Referred cust to an electrician to revise electrical error. Job complete.
Erick S.
ge washer GTW460ASJWW Cycled unit through diagnostics and found unit with drain error. Tested drain pump and found no voltage to it. Found bad connector causing error. Repaired connector, retested it and drain pump is now working. Unit drain water and spun. Unit tested Normal operation.
Erick S.
JENNAIR RANGE JGCP430WP02 Called techline and spoke with David. Found service pointer in regards to intermittently ignitor engaging. W10540279aW10495853. 20k W10370033bW10364850 15k ; ordrng 2 W10364850 (burnr-top)s and 1 W11106799 (burnr-head), Installed new parts on unit. Retested it snd it passed all tests with no errors. Job completed.
Enrique R.
maytag dryer MEDX655DW1 DRYER IS MAKING A LOUD NOISE AND HAS BURN SMELL TO IT. Replaced all the parts on the list . All functions checked normal . Job Completed. Used 279816 (thermal cut off hi) 279838 (element,heater) 4392067 (dryer repair kit) WP8318268 (thrmst-fix) WP3977767 (thrmst-fix)
Enrique R.
WHIRLPOOL REFRIGERATOR WRX988SIBW01 ice maker not working . In diagnostics found E2 = motor lost position . I replaced the ice maker, truck stock . All functions checked normal at time of service . No leaks . ; used 1 WPW10764668 (ICE MAKER )
Enrique R.
WHIRLPOOL REFRIGERATOR WRX988SIBW01 ice maker not working . In diagnostics found E2 = motor lost position . I replaced the ice maker, truck stock . All functions checked normal at time of service . No leaks . ; used 1 WPW10764668 (ICE MAKER )
Enrique R.
whirlpool range WFC150M0EB1 heating elements and oven not heating up . I found f9e0 = miswired range . L1 on the terminal block was not connected correctly ( loose wire ) . I connected the wire . Tested the range . All functions checked normal
Enrique R.
whirlpool refrigerator WRS325SDHZ01 freezer frosting up . I found the evaporator was covered with frost . The thermistor was installed on the wrong tubing . I install it on the suction copper tube . All functions checked normal at time of service .
Enrique R.
MAYTAG WASHER MVWC555DW0 not washing correctly . In diagnostics, found F7e1= basket speed fault . I will need the gearcase , washplate , and basket hub. ; ordrng 1 W10528947 (drive hub kit), 1 W10902814 (washplate), 1 W11035751 (gearcase),Replaced the gearcase , washplate , and drive hub . Performed calibration , ran a quick wash cycle test . All functions checked normal .
Enrique R.
WHIRLPOOL WASHER WFW94HEXW0 the unit shuts off . In diagnostics , found f6e2 = miscommunication between the customer and mcu , and f1e2 = mcu error . I will need both controls . ; ordrng 1 W10427967 (cntrl-elec), 1 WPW10374126 (cntrl-elec), Replaced the central electric and mcu all functions checked normal at time of service . No leaks
Timothy J.
ELECTROLUX WASHER EFME417SIW Lower has lint on it. Removed lint tested unit. Unit checks ok.
Timothy J.
kitchenaid refrigerator KRMF706ESS Inspected unit and found the FC door has a deformity on the upper portion of the door gasket. Defrosted freezer and steamed the gasket. Once soft it sealed to the cabinet.; Job Completed.
Timothy J.
whirlpool washer WTW5000DW 7-6(motor fault) 8-1(long fill)7-1(basket speed fault) . Ran a service cycle and found the unit does not agitate or spin. Found drain line installed too low in the drain pipe. Reset to specified level. Lifted unit and checked connections. Retested and found the unit now operates normally. No leaks noted.; Job Completed.
Timothy J.
WHIRLPOOL OVEN WFG320M0BS3 Removed damaged outer glass . Replaced with new glass. Unit checks ok. ; Job Completed.
Timothy J.
ge washer GTW485ASJWS Inspected unit and found the pump stalled. Removed pump and found sand inside. Cleared and reinstalled. Unit is now draining
Timothy J.
maytag washer MHW5100DW0 Unit was unplugged upon arrival. Unit is outside Customer plugged in the unit and it began to drain. Customer only has the cold valve connected and this is from a hose which needed to be connected to test.. Let unit drain until it stopped. Once the unit stopped draining I found an 8-1(long fill) 9-1(long drain),3-1(water sensor error. ) I created 3-1 when troubleshooting. Ran a service test. Cold water leaks out of the hot water valve because the unit is not connected correctly to a water source. When the unit spins and tumbles it teeters because it is not on a level surface. Customer states the unit is installed like this because the moved the unit so I could work on it. Connected water correctly, unit checks ok. No leaks noted.
Timothy J.
frigidaire refrigerator FFHT1814TW Inspected unit and found the air channel is frosted and the evaporator fan is stalled. Defrosted unit and tested. Unit checks ok. Instructed customer to ensure the doors are firmly closed. ; Job Completed.
Ian B.
whirlpool refrigerator WRX735SDHV00 Inspected unit and found the auger motor stripped. Unit needs a new auger motor and coupler.; ordrng 1 WP63052-2 (impeller) and 1 WPW10309868 (motor), Removed auger motor and coupler. I had to completely strip the shaft to remove the auger coupler. Replaced damaged parts. Unit is good. Job complete.
Ian B.
whirlpool oven WOS51EC0AS04 Found the bottom oven liner slightly warped with chipping in the porcelain, caused by aluminum foil use. It does not appear to affect the function of the unit and is mostly cosmetic. Referred customer to page 8 of the use and care guide,Which states not to use any foil or liner for risk of permanent damage to oven cavity
Ian B.
whirlpool washer MVWC565FW1 Tech found unit had lid lock error code and lid lock not functioning. Replaced lid lock from truck stock and unit now tests good.; used 1 W10838613 (LATCH) Job Complete.
Ian B.
KITCHENAID DISHWASHER KDTE254ESS3 Tech found all components functional but there is an excess of suds from a recent rinse aid spill. Customer had overfilled the rinse aid compartment and it took three drains and fills with additives to remove excess rinse aid. After excess was removed, ran diagnostic cycle and unit now tests good. Advise customer to use next load as normal as it will be a calibration cycle. Job Complete.
Ian B.
whirlpool range WFG515S0ES1 Tech found unit had poor ignition in both front power burners. Adjusted burner heads andcleared pilot channel of manufacturing Debree. Unit now tests good and ignites reliably.; Job Complete
Chris M.
whirlpool refrigerator WRX986SIHZ00 The lights were flickering and eventually went out inside the refrigerator and freezer compartment. I pulled refrigerator out away from wall removed and replaced LED control board. I then powered Refrigerator back on. Lights are now functioning all functions tested good.
Chris M.
maytag washer MVWC565FW1 Entered washer in the diagnostics receipt a off-balance code. I cleared the error code and then ran a systems test. Was able to duplicate sound. Tipped the washer on its side so I could look underneath. Found guard to be hitting the pulley and belt creating a horrible sound.Reinstalled guard so I was not rubbing Any moving components. I then calibrated unit and ran another systems test everything is functioning properly now. Job completed.
Chris M.
KITCHENAID REFRIGERATOR KFIS20XVMS2 Customer needed refrigerator moved out From cabinet about a half inch. Moved refrigerator out and leveled it out with the legs. Customer is happy.