Near Bakersfield, CA 93307
Erick
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01
Found unit with connector not seated properly at light switch causing it not to turn on. Reinstall and secured switch to door light. Re-tested it and light is now working with no errors. Job complete
Near Riverside, CA 92509
Rod
Job Details:
01/28/2020
WASHER WHIRLPOOL WFW85HEFW1
"On other than normal trouble code for lo flow is displayedConfirmed diagnostic display Ran diagnostics to reveal all components operational as designed.After diagnostic run no trouble codes were displayed indicating that self correction had taken place.Low flow was not an issue after running diagnostics.Did find sudsing Found intermittent voltage from control to pressure switch.Ordering control and pressure switch also smelt electrical burning odor. May need ui as well.; ordrng 1 W10903218 (panel-cntl) and 1 W11201290 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Near Riverside, CA 92504
Rod
Job Details:
01/28/2020
WASHER AMANA NTW4516FW2
"Won spin and won’t lock, Bearings in gearcase are worn out at times will not allow proper engagement due to resistance created by same. Actuator not fully engaging.Due to location at residence will have to due a complete overhaul due to rusted components which will require breakage of peripheral parts. Tub, gearcase, actuator, basket and agitatorMachine being used outside of dwelling in varying environments. ;1 285565 (agitator assy,comp) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W10913953 (actuator) and 1 W11255272 (gearcase)"
Near Madera, CA 93638
Kenneth
Job Details:
01/28/2020
WASHER MAYTAG MVWX655DW1
Found unit with a long fill error code. Board is not registering water levels properly. But water valve also trickling in water. Ordering valve and control. Ordering dispenser drawer missing and broken. Rescheduled customer for friday 1-31-20; ordrng 1 W11127356 (Drawer) and 1 W11127357 (Valve) and 1 W11116592 (Control)
Near Bakersfield, CA 93304
Erick
Job Details:
01/28/2020
DRYER WHIRLPOOL WGD4850HW0
Found unit with bad igniter causing unit not to heat. Replaced igniter. Re-tested it and unit cycled in heat with no errors. Job complete
Near Arroyo Grande, CA 93420
George
Job Details:
01/28/2020
OVEN WHIRLPOOL KSGB900ESS1
Found oven and broil not functioning need to replace control boards ok to order.paid 115 for service.; ordrng 1 W10909684 (display) and 1 W11100100 (cntrl-elec)
Near Bakersfield, CA 93313
Erick
Job Details:
01/28/2020
REFRIGERATOR KITCHEN AID KRSF505HPS
Cycle icemaker and found that icemaker causing failure. Replace icemaker. We tested and passed all test with no errors. Job
Near Bakersfield, CA 93314
Erick
Job Details:
01/28/2020
COOK TOP WHIRLPOOL WCG97US6HS
Found right Front burner not igniting. Found loose igniter and orifice. Reinstalled and secured With orifice and igniter. Re-tested it with customer and all burners are now working with no errors. Job complete
Near Arroyo Grande, CA 93420
George
Job Details:
01/28/2020
WASHER WHIRLPOOL WFW92HEFW
Found washer over filling load and go need to replace dispenser ok to order part.; ordrng 1 W10862190 (dispenser) and 1 WPW10250742 (drawer)
Near Bakersfield, CA 93312
Erick
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"File #7726989816 . Ran diagnostics with trucking and techline recommended to replace main control and thermistor in fresh food. Customer does not wish to repair. She stated she is going to call Wpl and ask for replacement, job complete"
Near Santa Clarita, CA 91387
Michael
Job Details:
01/28/2020
WASHER MAYTAG MHW8630HW0
Cx states when she uses the extra power thingy then the washer doesn’t wash properlyCx states when they use the extra power cycle the unit will work normal for approx 30 minutes and when Cx will check on unit later the unit will have stopped mid cycle and will display LO LF of consoleF8E1- valve failureTook off water lines and verified good water pressure to unit and hot and cold valves are hooked up correctlyRemoved lid and Ran auto service quick test and unit passed each cycle as designed no issues found with unit.Documenting with techlineTalked to Butch SR# 7726979784Pertechline replace ACU W11322884Return 1-31-20 8-12 requested; ordrng 1 W11322884 (ACU)
Near Riverside, CA 92503
Rod
Job Details:
01/28/2020
DRYER MAYTAG MGDB765FW0
No power at all......tried unplugging and plugging back in but no reset occurred Confirmed No action when depressing power button.Found loose connection at power cord in control.....as designed op returned after securing all control connections
Near Riverside, CA 92503
Rod
Job Details:
01/28/2020
WASHER WHIRLPOOL WTW8040DW
No action from control upon selecting power on.Confirmed Reconnected loose connections in console and main control.As designed op returned with no recurring issues and no leaks
Near Riverside, CA 92503
Rod
Job Details:
01/28/2020
DRYER WHIRLPOOL WGD4815EW2
Confirmed belt had sprung off idlerReinstalled belt and as designed operation returned
Near Delano, CA 93215
Erick
Job Details:
01/28/2020
WASHER MAYTAG MHW8630HW1
"Unit has tear in bellow causing it to leak and will need to be replaced,; schdld next appmnt for 1/31 FRI !"
Near Moreno Valley, CA 92557
Rod
Job Details:
01/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7
No water to dishwasher Confirmed Water supply at wall normal although anti pack flow device used at angle stop end. Plugged in hose.Cx to replace and this will remedy the issue of no water to machine.
Near Rialto, CA 92376
Tyler
Job Details:
01/28/2020
WASHER WHIRLPOOL MVWB765FW3
Customer stated that a sheet got stuck under the agitator. Removed and replaced agitator and removed sheet. Calibrated and tested all works good at this time.
Near Redlands, CA 92374
Rod
Job Details:
01/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Concerns of water left in dishes and generally wet at end of cycle.Confirmed water temp turned off by control. Tech. Intervention necessary to reset control..was not sensing proper temp of water. Tankless not supplying proper water temp needs plumber to readjust temperature at tankless water supply.
Near Los Angeles, CA 91343
Raymond
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Replaced water tube in cabinet and tested, unit unctions as designed."
Near Santa Clarita, CA 91321
Michael
Job Details:
01/28/2020
DISHWASHER KITCHEN AID KUDS30SXSS4
Removed unit from counter. Replaced tub WPW10511197 and sump assembly W10806703 Tested unit and developed a leak at drain pump. Fixed leak and next stated leaking from soap dispenser hoses. Tech uninstalled and reinstalled unit 3 times and each time a new leak developed. Cx has a clogged airgap as well which flooded over the counter onto the floor. Tech is done this unit is not repairable will call and document .
Near San Bernardino, CA 92407
Rod
Job Details:
01/28/2020
RANGE KITCHENAID KSGG700EBS1
Returned to replace outer door skin as designed condition restored
Near Riverside, CA 92506
Rod
Job Details:
01/28/2020
DISHWASHER KITCHENAID KDTE254ESS0
Ordrng 2 WPW10546503 (adjuster)s.
Near Redlands, CA 92374
Rod
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00
Icemaker not functioning Ice maker functions as designed.Gasket tabs torn and not sealing from outside air.Ordering both ffd door gaskets.; ordrng 2 W10830276 (gasket-fip)s
Near Los Angeles, CA 91342
Michael
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"N Amsterdam Ln, Los Angeles, CA 91342Cx states they just purchased unit. They state a small amount of water will gather in the drip tray under water dispenser. States it’s pretty regular.Tech tested water dispenser several different durations and then waited several minutes and was able to get unit to drip a drop after several minutes. Ordering water valve W11043013Return 1-31-20 12-3 requested; ordrng 1 W11043013 (WATER VALVE)"
Near Santa Clarita, CA 91355
Raymond
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01
"Upon arrival RC not cooling. Found frosted air vents, found warm air leaks in RC and FC. Needs doors screw and silicone to seal cabinet.; ordrng 1 LW10599404 (dor-fip) and 1 LW10599407 (dor-fip) and 1 W11178521 (nameplate) and 1 WP489497 (screw)"
Near La Puente, CA 91746
Andy
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRS576FIDW01
"Ice maker making noise, replaced ice maker and tested unit working properly"
Near San Dimas, CA 91773
Andy
Job Details:
01/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01
"Frost in fresh food compartment and door not closing all the way, repaired door gasket with heat gun tested unit working properly"
Near Visalia, CA 93291
Alejandro
Job Details:
01/28/2020
REFRIGERATOR KITCHENAID KBRC36FTS03
"Office to contact with the customer."
Near Los Angeles, CA 91343
Michael
Job Details:
01/28/2020
WASHER MAYTAG MVWB835DW4
Cx states unit will continue to fill and not stop. F3E1 on console.F3E1- pressure system faultF0E3-over loadF8E1- long fill.Ordering a new control board W11170706 and new pressure hose due to old one having leaks WP353244Return Friday 1-31-20 8-12 requested; ordrng 1 W11170706 (CONTROL) and 1 WP353244 (PRESSURE SWITCH HOSE)
Near Castaic, CA 91384
Michael
Job Details:
01/28/2020
WASHER WHIRLPOOL MVWB835DW4
F3E2-F8E1-F0E3-F0E4-Ran manual hot and cold. Hot valve works cold valve does notNeed to order water valve W11165546 ; ordrng 1 W11165546 (WATER VALVE)
Near Burbank, CA 91505
Leon
Job Details:
01/28/2020
LAUNDRY MAYTAG MVWB765FW0
Cx states that unit is not working properly.After running diagnostic check find Error codes F5E3F3E2F7E8F0E5F2E1Unit is making grinding noise during agitating Console buttons are not responding Unit has a water leak ; ordrng 1 W10752187 (screw) and 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner) and 1 W10919546 (console) and 1 W11161960 (agitator) and 1 W11172234 (housing)
Near Modesto, CA 95356
William
Job Details:
01/28/2020
M/W OTR WHIRLPOOL WMH32519HZ2
"Found no bulb in socket, ordered socket & bulb for unit.; ordrng 1 8206232A (lamp 40 watt) and 1 WPW10210878 (housng-lmp)"
Near Los Angeles, CA 91403
John
Job Details:
01/27/2020
WASHER WHIRLPOOL WFW8620HC1
Could not get into the programming on this washer. Called the whirlpool technical line. It appears that we have a touch control/user interface shutting the machine off prematurely at times. Ordering parts; ordrng 1 W11327395 (cntrl-elec) and 1 W11352122 (CONTROL )
Near Los Angeles, CA 91403
John
Job Details:
01/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS00
"See my office notes. Added a die dryer to the sealed system, there was no Freon in the system. Will need a evaporator coil. For the return.; ordrng 1 W11159142 (valve) and 1 WPW10643261 (evaporator), used 1 WPW10143759 (DRIER ASSY) from stock"
Near Los Angeles, CA 91335
John
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRS312SNHW00
"Spoke to the whirlpool tech line. The refrigerator section has a bulge inside the refrigerator on the right hand side preventing the door from closing, I put a new door on in the door still would not close. Note with this refrigerator was delivered, the delivery guys left the door loose enough so it will close properly and then it finally started making noise, the customer called for service and this is where we are now it took seven months for this problem to come. I spent one and a half hours trying to realign the door the door hinges put a new door and take the door off. We will have to call Monday to talk to the tech line possibly Tuesday about a replacement of this refrigerator. "
Near Modesto, CA 95356
Lance
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Needs work- sealed system is running optimal no issues. Found a deformed freezer door causing warm air to enter freezer section and for ice to build up. Due to deformed freezer door (see picture), we will need to re route with new freezer door (stainless). Also, found front display panel not making any audible noises, as well as some display items are missing or dimmed, need to order display panel, psp item, allow 4-6 weeks for delivery; ordrng 1 LW10547320 (dor-fip ss) and 1 W10848301 (cntrl-elec)"
Near Modesto, CA 95350
Lance
Job Details:
01/27/2020
FREEZER WHIRLPOOL WRX735SDHZ02
"Tech line sr#Fixed- replaced faulty light switch, and freezer door gasket. Applied rtd to switch to create better seal. Unit now fully operational, door sealing and light switch is working as designed. All ops complete"
Near Visalia, CA 93292
Chase
Job Details:
01/27/2020
WASHER MAYTAG MVWX655DW1
"F7e5, F8e1, found bad valve not opening up all the way. Ordering valve, scheduling per cx.; ordrng 1 W11127357 (VALVE)"
Near Visalia, CA 93277
Chase
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Found that Phil tube got frozen up again after defrosting multiple times. Door will need to be replaced. Ordering parts and putting in for autho.; ordrng 1 LW11026425 (DOOR) and 1 W11163764 (HANDLE)"
Near Ceres, CA 95307
Lance
Job Details:
01/27/2020
REFRIGERATOR MAYTAG MFI2665XEM8
Fixed- replaced icemaker assembly parts. And door cam and stop. Icemaker now fully operational
Near Lake Isabella, CA 93240
Jim
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00
Replaced cover and board. Defrosted evaporator completely.
Near Bakersfield, CA 93312
Jim
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00
Replaced freezer door. Unit tested ok
Near Bakersfield, CA 93308
Jim
Job Details:
01/27/2020
WASHER MAYTAG MHW8630HC0
Replaced soap dispenser motor. Unit tested ok
Near Los Angeles, CA 91311
Danny
Job Details:
01/27/2020
OVEN KITCHENAID KOCE507EWH04
Unit is not heating Test unit and found bad cooling fan and blown hi limit Need to order parts ; ordrng 1 W11245567 (blower)
Near Arroyo Grande, CA 93420
George
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Found refrigerator freezer door warp need to replac and both tracks.; ordrng 1 LW10422791 (dor-fip ss) and 1 W10625067 (bracket) and 1 W10625068 (bracket)
Near Santa Clarita, CA 91350
Raymond
Job Details:
01/27/2020
KITCHEN WHIRLPOOL GU2400XTPS6
"Upon arrival cx had dispenser he wanted replaced.Replaced dispenser and tested, unit functions as desi*ed."
Near Wasco, CA 93280
Erick
Job Details:
01/27/2020
WASHER AMANA NTW4516FW3
Found unit with bad cold solenoid causing it not to fill. Replaced valve. Re-tested it and unit passed all test with no errors. Job complete
Near Wasco, CA 93280
Erick
Job Details:
01/27/2020
WASHER MAYTAG MVWB955FCI
Found unit with door latch error causing failure. Tested latch and found bad resistance. Replace latch assembly. Re-tested it and it passed all test with no errors. Job complete
Near Paso Robles, CA 93446
Tom
Job Details:
01/27/2020
WASHER WHIRLPOOL MLE2000AYW
"Customer states that first attempt did not complete load, second attempt completed one load of laundry, and all attempts there after have not completed. Customer also states that Timer does not make noise as previous. Door Lock and Door Switch functional, Water Valves functional, Drain functional, Drum Rotates with manual selection, Timer not advancing, putting unit into wait mode. Replace Timer Control Knob.; ordrng 1 WP22002452 (timer)"
Near , CA 93280
Erick
Job Details:
01/27/2020
WASHER MAYTAG MVWC465HW2
Unit is not powering on. Installed new control and drain pump on unit. Retested in a pass all test. Job complete
Near Bakersfield, CA 93305
Patrick
Job Details:
01/27/2020
DRYER WHIRLPOOL WGD4950HW
Found the unit having issues with a noise while in use. Checked out and it seems to be coming from the rollers. Removed and replaced repair kit. Tested unit. All ops checked good
Near Bakersfield, CA 93306
Dane
Job Details:
01/27/2020
WASHER MAYTAG LAV3600AWW
Installed a new agitator and problem still persisted. Uninstalled agitator and returning. Quoted customer on transmission. Customer excepted offer for transmission; ordrng 1 6-2097750 (trans dee)
Near Palmdale, CA 93551
Jonathan
Job Details:
01/27/2020
WASHER MAYTAG MHW6630HW0
Found loose drain hose. Fixed drain hose. Tested unit and is working properly
Near East Los Angeles, CA 90022
Stephen
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00
"Ran diagnostics. Found ice maker not running, FC light not working. Found open FC door switch. Jumped switch. Ice maker is hanging up. Needs ice maker and door switch.; ordrng 1 W10884390 (ICE MAKER) and 1 W11396033 (SWITCH- DOOR)"
Near San Luis Obispo, CA 93401
George
Job Details:
01/27/2020
WASHER MAYTAG MHW6630HW0
Installed part tested check out ok complete. No dents or dings cause by tech.
Near Turlock, CA 95380
Cruz
Job Details:
01/27/2020
WASHER MAYTAG MVWP575GW0
"Needs more work- found unit not agitating or spinning, ck for codes found none, found gearcase to leaking oil onto floor, found hub to be worn out causing unit not to agitate and spin, agitator it stripped at shaft, this unit is at a dairy and is constantly being used; ordrng 1 W10528947 (drive hub kit) and 1 W11131260 (gearcase) and 1 W11418231 (BASE AGITATOR ) and 1 WP3946996 (auger-agit)"
Near Turlock, CA 95382
Cruz
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01
"Needs more work- found water leaking onto floor from door, when you dispenser water from dispenser it leaks from black water tube, need to replace freezer door. Ordering door for unit. ; ordrng 1 LW10701909 (dor-fip)"
Near Templeton, CA 93465
Tom
Job Details:
01/27/2020
DRYER WHIRLPOOL WGD4815EW2
"Ran unit, no longer igniting. Visual inspection shows Ignitor good. Continuity tests shows Thermal Cut Off without continuity, replaced Thermal Cutoff, ran unit, check okay. No damage to unit or home from tech, job complete./Thermal Cutoff - (W11050897); used 1 W11050897 (CUTOFF-TML) from stock"
Near Bakersfield, CA 93307
Dane
Job Details:
01/27/2020
WASHER WHIRLPOOL WTW4855HW1
Unit is not leaking. There is a gurgling sound as the unjt drains. With soap in it it is going to over flow the stand pipe. Unit is not leaking at time of service called tech support and spoke to Scott who could not document call because computers are down.Unit is not leaking.
Near Bakersfield, CA 93307
Dane
Job Details:
01/27/2020
DRYER WHIRLPOOL MGDC300BW0
"Removed and replaced parts and dryer repair kit, motor and thermal cut off. Unit functions normal now"
Near Rosemead, CA 91770
Stephen
Job Details:
01/27/2020
DRYER - GAS AMANA WGD4815EW0
Replaced PTS relay. Only starts when pressing PTS switch. Tumbling and heating properly at this time. Complete.
Near Denair, CA 95316
Cruz
Job Details:
01/27/2020
WASHER WHIRLPOOL WTW4816FW2
"Fixed- installed new part (cntrl elec) calibrated and tested unit in a diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, no leaks, unit is working as designed, cx ok repair."
Near Westlake Village, CA 91362
Aaron
Job Details:
01/27/2020
WASHER WHIRLPOOL WFW92HEFW0
"Checked the unit codes F3 E1 the control is reading an out of range pressure switch , replaced the switch retested in diagnostics , unit is not reading the new switch ether , needs main board asm as well ordered parts; 1 W11201293 (cntrl-elec)"
Near Los Angeles, CA 90077
Isidore
Job Details:
01/27/2020
DISHWASHER WHIRLPOOL KDFE104DSS2
"Found no codes, found user interface WPW10537336 intermittently working, interface started flashing all white lights rapidly verified, part ordered ;1 WPW10537336"
Near Castaic, CA 91384
Michael
Job Details:
01/27/2020
RANGE JENN-AIR SVD48600P
Installed new oven door hingesWP71003353Cx approves functions. Job complete
Near Santa Clarita, CA 91390
Michael
Job Details:
01/27/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
"Cx states unit still makes an odd noise and Cx recorded with cell phone.Tech finds noise is due to compressor vibrations. Cx has uneven custom tile floor, rear wheels are not sitting level due to tile height difference. Releveled unit to where noise no longer can be heard. Advised cx to put shims under rear of unit if vibrating noise comes back. All ops are normal and as designed. Job complete"
Near Los Angeles, CA 91342
Michael
Job Details:
01/27/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01
Cx states deli drawers are crooked and not closing properly. Tech found drawers not clipped into rails properly.Removed and reinstalled both deli drawers onto rails and they now glide as designed and seal properly. Temps are normal Cx is happy job complete
Near Malibu, CA 90265
Joe
Job Details:
01/27/2020
DRYER WHIRLPOOL WGD9371YW0
Went out to job.
Near Los Angeles, CA 91343
Michael
Job Details:
01/27/2020
WASHER MAYTAG MVWB835DW4
Removed console and found there was a pin hole in pressure tubing. Sealed tube with tape and now has vacuum pressure. Cleared faults and ran auto service test with cx present passed all cycles as designed with no issues. Cx is now happy. Job complete
Near Los Angeles, CA 91342
Michael
Job Details:
01/27/2020
DISHWASHER KITCHENAID KUDT03STBL3
Cx states unit just stopped working. Found no power to outlet unit is plugged into. Flipped breaker and still have no power to outlet. Advised cx to call electrician to fix issueWhen removing lower panel tech found evidence of water drop from feed line. Advised cx of water leak and advised to replace the water line. Also found rat droppings under unitJob complete
Near Malibu, CA 90265
Joe
Job Details:
01/27/2020
ICEMAKER WHIRLPOOL WRS950SIAM01
Unit is not sealing at the gasket causing the diffuser to overrun and go bad. Ordering parts. ; ordrng 1 W10355582 (gasket-fip) and 1 W11164593 (diffuser)
Near Ventura, CA 93003
Aaron
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL GB2FHDXWS08
"Replaced the evaporator fan motor , tested operating ok now at this time"
Near Malibu, CA 90265
Joe
Job Details:
01/27/2020
WASHER MAYTAG MVWB865GC0
Unit will not power on due to the lid latch shorting the control and console. Ordering parts.customer needs to be last call of the day.; ordrng 1 W10861642 (latch) and 1 W11162440 (cntrl-elec) and 1 W11162441 (console)
Near Beverly Hills, CA 90210
Isidore
Job Details:
01/27/2020
DISHWASHER KITCHENAID KDTM404ESS3
"Found and verified not heat in dryer cycle , terminal connect at heater loose came off recrimped connector test heater ok at , approximately 6 amps draw. Dishwasher working as designed"
Near Malibu, CA 90265
Joe
Job Details:
01/27/2020
WASHER WHIRLPOOL MHW7100DW0
Replaced parts customer already pre paid call. Job complete.
Near Malibu, CA 90265
Joe
Job Details:
01/27/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01
Replaced gaskets and handle unit is now functioning as designed
Near Malibu, CA 90265
Joe
Job Details:
01/27/2020
DISHWASHER KITCHENAID KDTM354DSS5
Replaced pump and motor assembly unit is now functioning as designed.
Near San Bernardino, CA 92411
Rod
Job Details:
01/27/2020
WASHER WHIRLPOOL WFW6620HC0
Error code displayedConfirmed f4E1Faulty relay on main controlConsumer claims unable to use since delivery and will attempt to exchange from Home Depot in lieu of parts being ordered.; rqstng P&A on 1 W11322905 (cntrl-elec)
Near Fresno, CA 93701
Irvin
Job Details:
01/27/2020
WASHER MAYTAG MVWB765FC3
"Cx says the washer will not advance thru cycle. Powered unit checked error codes found hose reversal code. The washer only has cold water to the unit. CX INSTRUCT CAN USE ONLY COLD WASH SETTING, ELEVATE DRAIN HOSE. ALL OPS NORMAL."
Near Oxnard, CA 93035
Hector Zuleta
Job Details:
01/27/2020
REFRIGERATOR KITCHEN AID KSC24C8EYY02
"Turned On both Data Loggers and placed in a shelf in the center of the fresh food and freezer compartment, and explained to the customer how to turn Off the Data Loggers after 72 hours and mailed back."
Near Madera, CA 93637
Irvin
Job Details:
01/27/2020
WASHER MAYTAG MVWB765FW1
"ContractCx says unit is noisy during agitate. F9/E2- drain pump on water level hasn’t changed. Only error. Cleared the code drain motor is operating properly. Found the noise is the slider. Inreplacement. Ran test 51, passed. All ops normal. ; used 1 W10447975 (SLIDER) from stock"
Near Fresno, CA 93722
Irvin
Job Details:
01/27/2020
REFIRGERATOR WHIRLPOOL KRFC300ESS01
"Replaced main frezer drawer slides. Door now closes properly. CX PULLS THE DOOR OPEN FROM OFF CENTER, WARRNED TO PULL DOOR OPEN FROM CENTER TO KEEP DOOR PROPERLY ALIGNED."
Near Madera, CA 93636
Timothy
Job Details:
01/27/2020
MICROWAVE JENN-AIR JMV8208WS
Inspected unit and found the top grill has broken at the retaining screws. Customer states this has happened before. Called WPTS to document the reoccurrence and to see if there is any other resolution besides replacement .Replacing motor and vent cover.; 1 W10310711 (grill-vent) and 1 W10527989 (motor-circ)
Near Fresno, CA 93722
Irvin
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Removed center door. Installed replacement door. All ops and seals normal.
Near Monterey Park, CA 91754
Francisco
Job Details:
01/27/2020
COOKTOP WHIRLPOOL WFE320M0EW2
Removed and replaced element. Unit now checks ok.
Near San Gabriel, CA 91776
Francisco
Job Details:
01/27/2020
WASHER MAYTAG MVWC465HW2
Cx stated unit went off balance and knocked on one side panel. She has video of incident. Also stated she has to re distribute the clothes when she does a heavy load. Ran unit with a few towels and water unit agitates clockwise and counter clockwise. Performed drain and spin cycle unit worked as designed. Cx thinks tub should not move on the inside. Explained to her the rod suspension system used in this washer and that the fact that it moves is normal. Cx also stated she found ball bearing inside tub. There are no bearings that would be found in tub. Explained this to cx as well. Found no error codes and called tech line to troubleshoot. Did not find an issue but was unable to document because system is down per tech line.
Near San Bernardino, CA 92410
Rod
Job Details:
01/27/2020
WASHER WHIRLPOOL WFW85HEFC1
Long drain displayed and wet clothes at end of cycleConfirmed Lint packed in drain pump Cleared pump of lint and restored normal op cleared codes ran test cycle.Design does not eliminate lint accumulation in pump.Mesh bag recommended for small items as well.
Near Fresno, CA 93730
Timothy
Job Details:
01/27/2020
REFRIGERATOR KITCHEN AID KSSC48QTS00
Shaft has slipped and is not engaging the coupler. Cleaned and tested. The unit is currently dispensing but I feel the shaft might drop out of tolerance again.Customer is going to see how the unit performs and then contact us if he wishes to repair the unit.; ordrng 1 WP2318082 (shaft)
Near Fresno, CA 93720
Timothy
Job Details:
01/27/2020
REFRIGERATOR KITCHEN AID KRMF706ESS
"Customer not at home - From the pictures, if the pointer indicates the damage, the LH door and drip tray are needed. 1 W10815695 (dor-fip ss) and 1 W10909034 (tray-drip)"
Near Clovis, CA 93619
Timothy
Job Details:
01/27/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Customer was concerned the door alarm was not working. Found that the door alarm will operate after 5 minutes of the door being ajar when cooling is on. It will alarm every 2 minutes after that.; ordrng 1 W10887795 (door-ice)
Near Bloomington, CA 92316
Rod
Job Details:
01/27/2020
REFRIGERATOR AMANA AFI2539ERM01
Gaskets torn at tabsConfirmed Not an abuse issue. Gaskets coming apart at tabs and sealing surfaces. Magnets had fallen out.Replaced with parts picked up same day.As designed op will resume in 24-48 hrs; pckd up 2 W10830055 (gasket-fip)s
Near Colton, CA 92324
Rod
Job Details:
01/27/2020
DRYER MAYTAG MGDC465HW0
Makes noiseConfirmed Noise from worn out support rollers. Retaining ring had dislodged and created excessive travel wearing out support rollerReplaced with repair kit from truck stock.; used 1 4392065 (DRYER REPAIR KIT) from stock
Near Fresno, CA 93711
Irvin
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02
The unit has a leak in the fill tube top of the unit need to replace line. ; ordrng 1 12961401 (tube w/waterline)
Near La Cañada Flintridge, CA 91011
Leon
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00
Cx states that unit is not working properly.Cx states that unit is not dispensing the water and ice maker is making very load noise.Ordering water valve and ice maker.; ordrng 1 W10873791 (icemaker) and 1 WPW10341320 (valve-inlt)
Near Redlands, CA 92374
Rod
Job Details:
01/27/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01
Product unexplainable caught fire in freezer compartment Appears that lightbulb assembly may have shorted.See pix attached product unrepairable
Near Fresno, CA 93730
Timothy
Job Details:
01/27/2020
REFRIGERATOR KITCHENAID KRSF505ESS00
Unit has a bad primary LED in the FC CKT. Replaced LED
Near Glendale, CA 91206
Leon
Job Details:
01/27/2020
DISHWASHER KITCHENAID KDTE334DSS0
Cx states that unit is not drying again.Run diagnostic check and find drying error.Tried to call Whirlpool Tech Line not available.Ordering heater ; ordrng 1 W10537869 (diverter mtr) and 1 W10703867 (heater)
Near La Cañada Flintridge, CA 91011
Leon
Job Details:
01/27/2020
DISHWASHER WHIRLPOOL WDF330PAHW2
Cx states that unit is not working properly again.After running diagnostic check find that unit is not get light on control panel Cx states that unit is shut off in the middle of cycle.Called Whirlpool Tech Line Support Spoke to RichExplain the situation and get recommendations to order new parts ; ordrng 1 W10678341 (spring) and 1 W11084121 (sensor) and 1 WP8524471 (actuator) and 1 WPW10274884 (door latch)
Near Fresno, CA 93704
Irvin
Job Details:
01/27/2020
WASHER WHIRLPOOL WTW7500GC2
Removed power. Replaced components parts. All ops normal.
Near Los Angeles, CA 91364
Randy
Job Details:
01/27/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02
"Went to addy on file. Person who opened door was clueless of service, wrong address"