Swapped out unit shift actuator. Bypassed lid lock to watch unit agitate and spin. Unit shifted this time and instead of agitating whole basket like when I first arrived the motor is making a dull hum and not moving the basket at all. Hand spun basket to make sure nothing was obstructing its movement. Ordering new motor and will install capacitor with it. Customer requesting Saturday appointment but if I go back will be calling Techline. ; ordrng 1 W10623547 (Motor)

"Cx states freezer temp is too warm and slow ice production. Rc and fc temps set to coldest setting. Rc product temp on top shelf is 37 degrees Fahrenheit. Fc product temp at lowest drawer 27 degrees Fahrenheit. Confirmed low cool situation. Condenser and evapoevaporator fans running. Compressor is running. Couldnt use gas leak detector for leak detection purposes due to Cx running central heat. As soon as i step into home with electronic gas leak detector, detector picks up on a leak and preventing me from pinpointing leak. Sprayed down machine compartment with micro leak detector solution. Did not find any leaks in machine compartment. Removed Evap cover to check frost pattern. Frost pattern isnt even. Lower half of evaporator seems to have normal frost build up but upper half is light. Provided pic of Evap. Called wpl techline to document findings and further diagnosis. Performed amp draw. Amp draw on compressor was 0.8amps. WPL recommends pressurizing system with nitrogen and checking for leaks and monitor pressures. SR# 7740356078; ordrng 1 W11580057 (Compressor) and 1 W11632924 (Condenser) and 1 W11546692 (Evaporator) and 1 W11678305 (Pre-cooler) and 1 W11386791 (Suction tube)"

"Called WPL to document findings. Low voltage side checks good. Transformer receiving proper voltage. Did resistance checks on high side of transformer. Transformer has failed, per techline.SR# 7740236848; ordrng 1 W11672685 (Transformer)"

Cx states washer going off balance. Suspension has failed. Doesnt bottom out easy but bounces 2 small bounces when rebounding. ; ordrng 1 W11130362 (Supension)

"Found basket delivered damaged, will need new drum will need unit accessible for repair; ordrng 1 W11178227 (Basket)"

Need work- door springs for hinges snapped off causing door to slam down- ; ordrng 1 W11712995 (Hinge) and 1 W11712996 (Hinge)

"Need more work- bezel is broken, latch on tabs broken off - need to order part for unit. ; ordrng 1 W11545554 (Bezel)"

"Cleaned sensors and tested. Unit would still time down quickly what a wet paper towel on the sensor. Ordering sensor harness. Unit is stacked , on a wooden floor with a vent in front of it. I feel I can do this myself but it will take extra time (see pics); ordrng 1 WPW10298258 (Harness)"

When I arrived and plugged in the unit it began running. Opened lower area and checked connections and wiring. Called tech support who said this is a stuck motor relay.; ordrng 1 D518862 (Output board)

Went to replace agitator auger and wash plate over tourqed the agitator wash plate screw snapped in half see pics ordering gear case; ordrng 1 WH03X34937 (Gearcase)

Found wire split to drain pump ordering wire harness; ordrng 1 W11643701 (Lower wire harness)

"Needs 4 call count Checked the unit the compressor is locked up and no longer running , verified total food loss in both sections , needs compressor replacement, ordered parts to replace compressor and copper line set , ordered parts ; ordrng 1 WPW10466675 (compressor) and 1 WPW10463542 (tube) and 1 W11506635 (Coupler)"

"Checked the unit the oven is dead , needs needs new control board and user interface , part #s listed, parts are no longer available , unit is not repairable and inner door glass is cracked as well , picture ; ordrng 1 8301955 (swtch-memb) and 1 8302149 (Control asm)"

"Testing ice maker , will return ; schdld next appmnt for 11/21 THU !"

"Checked the unit leaking at the boot , est to repair the unit is $661.76 , declined the estimate, paid 145.00 trip charge by card; ordrng 1 WH05X29514 (Gasket)"

Check the unit was not cooling correctly. Ordered main control board is the only thing that can possibly be wrong. ; ordrng 1 5304532180 (Main board)

"Cx complained that unit making unusual noises during operation. Lock monitor error. Unit has control that clicks and restarts during agitation testing. Control recently changed. ID confirmed on unit. U it shuts down after filling with water and beginning to agitate.ordering new control, and capacitor; ordrng 1 WH12X27614 (Cap) and 1 WH22X38441 (Control)"

Unit has bad roller and no heat. Ordering new rollers and fuses. ; ordrng 1 279311 (Ignitor) and 4 WPW10314173 (Support)s and 1 WP8573713 (Cutoff) and 1 WP8577274 (Thermistor) and 1 WP3391912 (Fuse) and 1 WP3392519 (Thermal fuse)

Basket re-engagement failure. Slider seperated. Ordering new slider and clutch. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider)

Installed new control. While testing heard a loud pop. Burnt out control. Short in harness or pump. Ordering control pump and harness. ; ordrng 1 W11665967 (Lower Harness) and 1 W11607637 (Acu) and 1 W10919003 (Pump) and 1 W10694671 (Upper harness)

"Upon arrival, inspected unit, found the start button on the control panel not responsive. All other buttons are working, ordering a new control panel assembly scheduling for Saturday in the a.m..; ordrng 1 W11613564 (Control panel assembly)"

"Grinding noise while in agitation cycle. Coming from stripped teeth on agitator. Will replace agitator, and have pulley incase needed. ; ordrng 1 WH43X34257 (Washplate) and 1 WH03X32097 (Pulley)"

"Installed new water lines. Still not water dispensing from dispenser. Called into tech line spoke with Greg, checked voltage to dual valve. Confirmed 120v to valve but no water coming out. Advised to replace dual valve again. Customer is upset and wants a replacement, I explained there is nothing else we can do, her warranty is for repair not replace. Cx will call WPL customer service. Per tech line ordering part needed. SR#7740279547; ordrng 1 WPW10341320 (Dual valve)"

"Customer concerns; dryer is not powering. Makes buzzing sound. I was unable to run a test. I removed front panel and inspected all components. I will need all the parts on the list to repair the dryer. Techline master tech (Trakola) requested pictures. I sent them via text. Techline instruct to order the parts needed. Sr#7740355896. 2 JOOOOB COUNT.; ordrng 1 W10410997 (MOTOR-DRVE) and 1 WP6-3700340 (BEARING) and 1 WP6-3705180 (IDLER ARM) and 1 33001790 (Wheel) and 1 WPY308612 (ELEMENT) and 4 WP22002012 (Screw)s and 4 W11573574 (Screw)s and 2 12001541 (DRUM ROLLER/WASHER ASSY.)s and 1 33001861 (SWITCH, PUSH TO START (WHT)) and 1 WP33001632 (Timer)"

Unit fan not running in top ice compartment. Ordering fan ; ordrng 1 5304493604 (Fan ice maker)

Upon arrival inspected unit found unit with an F9 E1 error code. Found an obstruction in the drain hose cleared obstruction re-tested unit unit is no longer giving error codes and passed all tests.

Out of balance. Code. Worn out suspension. Suspension on order follow up required. ; ordrng 2 WH16X26911 (Left rods)s and 2 WH16X26910 (Right rods)s

Option for ice cubes not working. On crush ice works. Ui on order follow up required. ; ordrng 1 WPW10521642 (Ui)

"Unit coming on and off by itself. Burnt lock, pressure sensor errors. Control board and lock need to be ordered. . Heavy unit extra cere for linoleum floor. Unable to find part. Follow up required. Will need to call ge for correct parts. ; saved tckt"

"Ui displaying E2 error code in test 56,Icemaker motor lost position and has no obstructions,ordered new Icemaker.; ordrng 1 W11658802 (Icemaker)"

"Found LEDs intermittently not displaying numbers, need control panel; ordrng 1 5304519355 (Control display)"

Grate was in 4 pieces ordering new one; ordrng 1 5304535283 (Grate)

Sr#7740357157 tech line recommended seal system tech comes out and clear a blockage in sealed system and cx would prefer if a manager came out; saved tckt

Found melted wire check pics ordering wire harness; ordrng 1 W11454270 (Wire harness)

"Found blower wheel broken, blower wheel frozen onto motor; ordrng 1 W11549461 (Motor)"

Light is off in refrigerator section. needs the module. Ordering part now ; ordrng 1 W11470191 (Module)

"Drive pulley worn out and agitator.install drive pulley and Hub,need agitator.reroute for part.; ordrng 1 W10721967 (Cam) and 1 W11418231 (Agitator) and 1 W10528947 (Hub)"

Not heating microwave.install main Cntrl.call tech support found bad magnetron and dial.reroute for part.; ordrng 1 5304519335 (Magnetron) and 1 5304513459 (Dial)

Stove was never converted to Liquid Propane.new kit.reroute for part.; ordrng 1 GRLP4 (Kit LP)

Rescheduling to replace the ff evap and new drier.; ordrng 1 W11291123 (Evap) and 1 W11109499 (Drier)

"F10E3, F2E1, ran self diagnostic cycle, found no washpump issues, ordered control brd, vent fan & defector; ordrng 1 W11637583 (Main Control brd) and 1 W11682810 (Fan assy.) and 1 W11613487 (Vent Defector)"

"Replaced evap fan motor & harness, unit cooling at this time. Collected labor for job $187.92, $187.92 CC Auth# 3493WW"

Found the shield cam undone when operating and got caught on the belt so the shield tore some wires under the unit. Ordering all parts needed to correct issue this is a different model that was on file. I took a photo of the Dop and added the model to the service order. Will reschedule for Saturday ; ordrng 1 W11591637 (Harness lower) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11633362 (Control electric)

Replacing part needed for repair ui board. That shorted out. From touching it. The ui display panel showed up but the 5304529572 ui board didnt. Not sure why. This is a touchy area for service. Ordering it again. ; ordrng 1 5304529572 (Ui board)

"Cx states unit doesnt spin, found worn belt and pulley, slipping under load. ; ordrng 1 134051003 (Belt) and 1 137317100 (Pulley)"

Unt not shifting from spin to agitate. Ordering new clutch and slider. ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11165546 (Valve)

Checked out the unit. Found the unit is working as designed but needs a dryer repair kit. Idler arm is really stiff and wont turn. 4392067 dryer repair kit. ; ordrng 1 4392067 (Dryer kit)

Turn table harness shorted damaging fuse and control ; ordrng 1 W11552018 (Control) and 1 W11685583 (Harness) and 1 W11707984 (Fuse)

Tech was assigned as a helper;

Deb showed me that when putting it on convection on hi start dont light. But when you put it on convection roast and hi start but turns on. F3e3. Temp sensor on board. Right hand oven board. P101 p102 room temp 1.0 to 1.3 k ohms. Sr number 7740359267. Tech Jonathan. W10871065. Broil works but in a different setting. Bake works. Appliance manager needs to be replaced. W11355250 appliance manager. ; ordrng 1 W11355250 (Appliance Manager)

Not display has power 220 but no display needs control ; ordrng 1 W11600637 (Control)

"Makes noise, needs agitator and hub; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub)"

"Not not turning on, needs controls and switch ; ordrng 1 WH22X35517 (Main control) and 1 WH22X35837 (Inverter board) and 1 WH01X29528 (Lid latch)"

Unit is making a noise coming from damper. Right number 805-260-6107 Nora. Air baffle is not opening properly. Ice is clumping up in ice bin. WPW10479155 damper. Ui board W11636543. Unit needs to be completely empty for damper to be installed. ; ordrng 1 WPW10479155 (Damper) and 1 W11636543 (Ui board)

Cory with tech line.Recommended to replace UI Assembly and door harness for repairing issue.File # 14879495.; ordrng 1 WD21X35058 (Control board) and 1 WD21X32678 (AC harness) and 1 WD21X31502 (DC Harness)

"Have no gearcase, Reordered gearcase & agitater for Unit.; ordrng 1 W11449840 (Gearcase) and 1 W11550891 (Agitator)"

Need work- freezer gasket is not sealing to cabinet- gasket is deforming- will need to order- ; ordrng 1 W10407216 (Gasket)

Need work- lid crack at left side- springs on door hinges are weak from normal wear- states authorization- ordering parts ; ordrng 1 W11401116 (Hinge) and 1 W11399226 (Hinge)

"Tub full of water , board is shorted out due to wire harness short. Called techline , recommend replacing wire harness with clip. Service pointer..SR#7740354846 ; ordrng 1 W11626074 (Control board) and 1 W11643701 (Wire harness)"

"Hose clamp to drain pump broken, ordering new clamp.; ordrng 2 F200204 (Clamp)s and 2 90554 (Clamp)s"

"No power getting to drain pump, power and neutral good at board going to drain pump, ordering wire harness. Will return with harness and pump.; ordrng 1 W11643701 (Wire harness)"

"Compressor is locked up. I cut into system and no Freon in system. Unit has leak which caused locked up compressor. Ordering all sealed system components and will return with nitrogen to leak check. Allow 3 hours for the leak check, tech line call and possible sealed system component replacement. ; ordrng 1 W11578004 (Evaporator) and 1 W11512423 (Condenser)"

Found refrigerator freshfood door dented need door need 2 man for repair need assistance ordering correct liner door no pic on Marco e. Also u it hot list for update lights need price on door for estimate.; ordrng 4 W11632139 (Led kit)s and 1 W10782269 (Door freshfood)

Found oven dead need to order panelNOTE: Will use Ovens Dolly as a second man; ordrng 1 W11296171 (Panel)

"Upon arrival according with customer unit is not complete the cycle, unit is getting all the way to the spinning but clothes coming wet by the end of the cycle. Check the unit and found error code F41, this about, Control board thinks the door switch is open. Check the unit on test mode and unit passes all the test. Call tech line and report this issue and the other last, after inspection they recommend to replace the control board. SR: 87736999 Nick; ordrng 1 5304523182 (Control board) and 1 5304524465 (ACU)"

After changing out 2 pulleys and a shift actuator machine is still trying to agitate while basket. The gearcase is binding up not allowing machine to shift. Will be replacing the gear case shift actuator a splutch kit and wash plate. Will be calling Techline while installing these parts on return visit. ; ordrng 1 W11308900 (Wash plate) and 1 W11164183 (Gearcase) and 1 W10721967 (Splutch) and 1 W11398781 (Actuator)

"Upon arrival found unit with door lock and no responding. Check the unit and found error code F5E1, F2E1 and F7E1, this codes about lid switch fault, stuck key and speed basket no reach rpm. Check the unit on manual test mode, and when unit try to spin or agitation, the motor is just buzzing. This unit has a bad capacitor. ; ordrng 1 W11428524 (Capacitor)"

Cycled unit and found weak suspension quoted customer 459 for full repair. Customer declined repair states will call whirlpool to ask for concession. Collected service fee job completed. Please Call customer to collect service fee hes card was not going through.; ordrng 1 W11396716 (Suspension)

"Found open thermal fuse for the second time, ordering door switch and push start replay for possible short circuit ; ordrng 2 WP3392519 (Thermal fuse)s and 1 WP3387134 (Thermostat) and 1 WP3406107 (Door switch) and 1 WPW10117655 (Push start switch)"

Cycle delay button isnt working on the console. Checked harness connection and it was solid. Ordering new console.; ordrng 1 W11622490 (Console)

Latch is defective. Ordering new one. ; ordrng 1 W11670519 (Latch)

Found intermittent issue with pump due to harness ordering part..; ordrng 1 W11643701 (Harness)

Light is off in refrigerator section. needs the module. Ordering part now ; ordrng 1 W11470191 (Module)

"Replaced parts per my previous diagnosed error codes, unit test and working as designed now. Complete."

Unit would not start. Buttons respond but hear board clicking. Removed and replaced board. Same issue. Bad motor. Needs motor and blower wheel. Removed and replaced blower wheel and motor. Tested now working as designed.

"Visual and physical inspection was conducted and found a unit that its not leveled, plumbed, and the drain line is totally wrong rutted. See pictures. As the controller unit had been replaced, Owner was asked to address leveling and plumbed issues as well as the drainage issue, and to observe and reach out if needed."

Inspected and repaired failed slider. Unit working per design. job complete

"Replaced dispenser and inner door. Tested, found no leak. Had cx run multiple cycles throughout day and to call back if any leaks present, followed up but cx did not answer, unit appears to be functioning as designed and no more leaks."

Found the unit has a f9e1 error code the drain pump comes on but not removing the water from the tub. No obstructions found. The drain pump failed. I replace drain pump and ran a diagnostic cycle and all functions are now working. I also removed the error code stored. Job completed.

Bake igniter receiving voltage but not glowing. Replaced igniter. Tested unit. Unit operating as designed. Job complete.

Installed the new inverter board as well as the mag tool microwave works OK now

Checked for faults( 8-1 no/low water) and ran a service test. The unit passed the service test. Noted the drain line was inserted all the way in the drain so far there was no slack on the line. Set up drain as directed by the manufacturer instructions. Unit had loud shift action replaced actuator and cam assembly. Unit checks ok.

Inspected unit and no heat from oven. Removed lower panel and found the igniter not glowing. Replaced with part from truck and unit is now working. Job completed; used 1 WPW10324262 (Igniter) from stock

"Cx pulled unit out. Left at the same spot after repair. Replaced bad bracket, unit test ok, no more noise. Complete"

Drain pump has failed. Not draining despite being energized. Checked coin catch. Removed coins. Retested. Still not draining. Cx will reach out if they want to proceed with repairs.

Found washer rotor pop off re put rotor motor test on a fill wash and drain and spin complete.

Inspected and found f2 e1. User interface error. Removed front panel and check all connections. Unit is now responding per design. Job completed

"Upon arrival, inspected unit and found unit with a loose connector to the thermostat reinstalled connector tested unit got a seven amp draw during diagnostic test unit is heating and washing as intended now advise customer to always use jet dry the jet dry was empty all and also advised consumer to use our high temp. Features with extended dry job complete"

"On arrival, inspected unit found front left big burner, not turning on all the time during my inspection, I found an orifice that was clogged cleared the orifice re-tested unit unit is now lighting as intended on both simmer and power burn. I cleared all the rest of the orifices for the consumer as well job complete"

Inspected unit and found suspension was worn and sagging to right side. Replaced and ran diagnostic tests. Unit is working per design. Job completed

"Upon arrival, inspected unit, found insulation jammed in door hinge, causing it to hang out, and also causing door not to close correctly remove the left-hand door hinge that had insulation jammed in it reinstall door, hinge, tested unit unit is opening and closing as intended to put unit into diagnostics checked for error codes cleared out Error codes and reprogrammed unit job complete unit passed all tests in diagnostic mode"

Middle burner is crooked from factory. I replaced burner and adjusted to be straight. All tests good.

Replaced the damper and control. I saw the damper open and the sound go away

"Not filling at times, called techline. Replaced water valve tested unit working properly"

Replaced broken belt and worn slides. Tumbling and heating properly at this time. Complete.

"Plugged in SHQ device to verify unit status, F8 pressure sensor loss, After replacing water valve assembly, tested unit and it passed.Cx advise to clean unit and to use less detergent.Job complete."

Unit shaking in cycle. Found failed suspension rods. Removed and replaced suspension. All tests good.

Inspected unit and found black wire on harness split. Replaced harness a second time. I believe the first one was faulty. Job is complete

Installed new parts. Dryer is operating as designed.

"Checked operations unit is squealing , needs dryer repair kit installed , replaced the idler , drum wheels and belt in the kit , tested ops ok now at this time"