Replaced defective timer.flame now igniting and dryer working properly.

Found frozen food in fridge. Had all parts replaced

High side leak. On condenser tube line.Replace filter dryer service valve. Condenser line.check with nitrogen no leaks.charge 58 grams.24 hours for normal cooling.

"Repair the cracks spot with the kit, complete"

"JB out 9/10/24Installed replacement DOOR BOARD, AUTO FILL PITCHER AND AUTO FILL HOUSING (with auto fill control board).Reassembled unit. Tested Auto fill feature Three times. Unit operates as designed.NO CHARGE TO CUSTOMER JOB COMPLETE"

"Need work- found diffuser to be stuck open, causing food, drinks to freeze- ordering part for unit ; ordrng 1 W11645127 (Diffuser)"

"Checked the unit a lot of shaking and vibration noises , and squeaking , ordered parts to repair the dryer ; ordrng 1 WH03X32157 (Motor) and 1 WE16X33977 (Blower wheel) and 1 WE02X29717 (Nut) and 1 WE03X30657 (Idler arm) and 1 WE03X10016 (Rollers)"

Confirmed voltage to fan motor but will not engage. Ordering component needed. ; ordrng 1 242219206 (Fan motor)

E5 error code on test 56. Test 45 fill tube is frozen. Caused for icemaker motor to burn out. Will order and replace icemaker. ; ordrng 1 W11658802 (Im)

Missing lint trap. Not sure where it went. Cannot find parts sheet. Will pseduo this appt for Monday so I can get part number from pre ID; schdld next appmnt for 8/12 MON !

Unverifiable issue. Not unlocking error code for . control board fail. Parts on order follow up required. ; ordrng 1 W11627413 (Control board) and 1 W11670519 (Latch) and 1 W11399437 (Drain pump)

Found unit not cooling at all. There was no Freon in unit; ordrng 1 WPW10608485 (Evap) and 1 WPW10466675 (Cmprsr) and 1 W11506635 (Coupler)

Washer tub out of balance can not complete test cycle wash plate and hub worn out.reroute for parts.; ordrng 1 W10902814 (Wash plate) and 1 W10528947 (Hub)

"Both condenser and evaporator fans are working. and compressor are working. No refrigerant in the system was found. Ran nitrogen all all accessible parts were leak checked using cal blue such as evaporator, condenser and recent barzings on compressor and filter drier, no leak were found on the accessible parts. Ran a vacuum for ten mins vacuum did not hold. Unit has internal refrigerant leak. ; O-emld tckt"

Customer was complaining that the unit was not making ice. Upon diagnosis I found icemaker not to be responding from jumping T and H. Ordering new icemaker now.; ordrng 1 WPW10277450 (Ice maker)

How to replace a part it didnt work at all. Part was defective.; ordrng 1 W11486764 (Control) and 1 W11486769 (Console)

Customers lights are out and needs the rework for modules. Ordering lights now.; ordrng 4 W11632139 (Modules)s

Cx stated unit was making loud grinding noise on spin cycle. Found gear case making loud grinding noise. Ordering gear case and splutch. Please allow extra time; ordrng 1 W11164183 (Gear case) and 1 W10721967 (Splutch)

Need work- defrost issue- thermistor is open- motor seized up- ordering part for unit. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11546684 (Clip)

My vaccum had fallen and broke on my way to cx. Need to return Monday to complete.; schdld next appmnt for 8/12 MON !

Need more work- numbers on panel are faded- ff thermistor is open- thermostat is shorted as well causing intermittent cooling- states authorization- ordering parts for unit. ; ordrng 1 W11567938 (Cntrl elec) and 1 W11670354 (Cntrl elec) and 1 W10316760 (Thermistor)

Out of range pressure transducer. Needs control. ; ordrng 1 W11603810 (Control)

Found one of the knobs broken and customer reports the rear left burner not igniting. When I tested the burner it was working every time. Issue is random. Will need to replace all parts involved with that burners ignition.; ordrng 1 W11620566 (Switch harness) and 1 W11620567 (Knob) and 1 WPW10475149 (Spark module) and 1 W11453940 (Electrode)

"Called customer to let them know I have to contact whirlpool techline and we will need to reschedule for Monday. Techline is closed today. Customer ok with Monday PM. Tried to call dispatch to have call rescheduled but I was hung up on and no one tried to call me back, so I had to do it myself.; schdld next appmnt for 8/12 MON PM"

Unit has broken mullion n door and gasket. Wont seal causing erratic cooling. Ordering all parts needed. ; rqstng P&A on 1 807460153 (Door) and 1 241778303 (Gasket) and 1 242036308 (Mullion)

Unit leaking from drier joint. Compressor overheating. Possible contamination due to running a whole week with unit leaking. Scheduled for Wednesday. ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X30875 (R600 drier) and 1 WR86X10094 (3 way Valve) and 1 WR86X37548 (3 way valve)

Found unit not cooling at all. Locked rotor on compressor. Ordering parts for repair. Allow 3 cc please.; ordrng 1 W11484639 (Compressor) and 1 W11353156 (Drier)

"On arrival cx states unit now leaking from dispenser, tested and found water hammer on supply line, suspect higher than normal pressure to unit. Need to contact manufacture to see if regulator is available and document. Cx is upset that I am the 4th tech out and have no fix today. Advised manufacture is closed on weekends, tech will schedule to call manufacture ; schdld next appmnt for 8/14 WED !"

"Cx using unit on ride side so too hot to actually test, left element needs replaced. ; ordrng 1 W11396790 (Element) and 1 W11396792 (Element)"

Lower harness broken for drain pump. ; ordrng 1 W11643701 (Lower harness)

Inspected unit as necessary. Diagnosed inner basket spines stripped/worn unit needs in basket assembly. Unit also needs wash plate. Technician will need to chisel wash plate from unit in order to remove. Approval needed.; ordrng 1 W10752719 (Inner Basket) and 1 W10752283 (Washplate)

"Found FC door mounts broken off, RH RC door liner shelf bracket broken, door gaskets worn, ice maker is not working. 2 count job. Allow extra time. Pending authorization.; ordrng 1 W10910835 (Door-FC SS) and 1 W10910852 (Door-RC RH SS) and 2 W10830162 (RC door gasket)s and 1 W10443320 (FC door gasket) and 1 W10884390 (Icemaker) and 1 W11223753 (Nameplate)"

Wont power up. Found no power to control. Open blk wire in harness(fuse).2 count job. Allow 1 1/2 hours.; ordrng 1 W11579550 (Console/HMI) and 1 W11572097 (Control) and 1 W11708398 (Harness-main) and 1 W11460946 (Motor/sump) and 1 W11362456 (Drain motor) and 1 W11397505 (Fuse) and 1 W11434044 (Fill valve) and 1 W11414073 (Vent / fan)

"Not drying properly. Needs thermostat, thermistor . 2 count job. Allow 1 1/2 hours ; ordrng 1 WE04X31007 (Thermostat -outlet) and 1 WE4M398 (Inlet control thermistor)"

Ice door not closing. Found broken dispenser bracket. Needs 8201756CM repair bracket. EST 409.69 labor 187.92+15.00 shipping . 2 count job. Allow extra time. $206.77 CC Auth# 33N4C4; ordrng 1 8201756CM (Bracket-repair kit)

Need techline call. Unit is nonrepairable. Freezer liner is not sitting flush to the cabinet. See SD Quickpics. Unit not sealing properly. ; schdld next appmnt for 8/12 MON !

"Needs 2 call countRefrigerator section is 52°F. Freezer section is 17°F. Check the fresh food evaporator. It is frozen over. Customer needs to pull the unit out from the wall and have it accessible front and back and defrosted completely , to replace main board user interface and evaporator fan motor for the fresh food section, verified customers food loss in the fresh food section. Ordered parts ; rqstng P&A on 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec) and 1 W11330971 (UI board)"

Set up a shop job needs tech line ; schdld next appmnt for 8/12 MON !

Found no voltage to motor; ordrng 1 W11089236 (Control board)

Found unit leaking at inlet to IM; ordrng 1 WR57X25054 (Valve) and 1 WR02X25048 (Connector) and 1 WR17X25028 (Tank)

"Need work- found error code e2 switch failure- ice box fan failed in diagnostic test 36- separator is not closing all the way has a gap, causing water to leak- ordering parts for unit. ; ordrng 1 W10846539 (Fan) and 1 W11572058 (Separator)"

"Inspected unit as necessary. Diagnosed customer, freezing food and fresh food section. Ordering fresh food thermistor, and damper. parts ordered ; ordrng 1 5303918775 (Thermistor) and 1 5303918899 (Damper)"

"JB out 9/10/24Customer states dryer runs, but no heat. Upon arrival verified unit is a gas dryer and an electric dryer changed and verified model serial number. Tested dryer in dry cycle. Check screen light illuminated. Removed screen and screen had not been emptied or cleaned for a long period of time and had at least 40 wash loads full of lent with it blocking airflow. removed lint screen, and cleaned lint blockage from lint screen. Instructed customer to clean lint from lint tested dryer time to dry cycle fied no attempt at a heat cycle. Igniter does not glow. Unable to access dryer for repair. Customer has a custom cabinet built around and on top of dryer. Ordering replacement igniter and valve coils. Customer MUST. Either remove custom cabinetry or remove dryer from cabinet to make accessible for repair. ORDERING PARTSDRYER MUST BE REMOVED FROM LAUNDRY ROOM BY CUSTOMER PRIOR TO RETURN VISITRECOMMEND WHEN DRYER IS OPENED FIR REPAIR THAT THE UNIT BE COMPLETELY DE LINTEDTHIS IS NOT COVERED BY THE EXTENDED WARRANTY. DE LINTING SERVICE IS OPTIONAL FOR THE CUSTOMER AND IS QUOTED AT $125.00..; ordrng 1 279311 (IGNITOR) and 1 279834 (GAS VALVE COIL KIT) and 1 W10909685 (THERMAL FUSE)"

"JB out 9/10/24.Customer states control panel will power up but when start button is press, nothing happens. On arrival verified customers complaint. Dryer does not start. Installed general electric, smart HQ diagnostic tool. Ran test and computer door is open. Door is closed. Ordering replacement door switch and main control board. Youve advised customer if dryer needs to come down from top of washing to be serviced. It is homeowners responsibility to do so this is not included in the extended warranty coverage. At this point, it is not necessary to bring the dryer down. Ordering parts at no charge to.; ordrng 1 WE22X36578 (MAIN CONTROLBOARD) and 1 WE04X34281 (DOOR SWITCH)"

Unit is not cooling properly in the refrigerator section. Ice is forming at the bottom of the freezer. Temp in refrigerator section is above by 10 degrees. Defrost unit 24 hours prior to visit. ; ordrng 1 W11380595 (Diffuser) and 1 WP2315549 (Motor fan) and 1 W11650661 (Heater) and 1 W11546690 (Control box) and 1 W11123941 (Light switch)

"I found the unit with the done and door lock light on or staying on, unable to reset or run diagnostics test also cracked water valve.installed new ACU , actuator, and door latch assembly. Unit is still stuck on done and lock, correcting issue by; ordrng 1 W11675701 (HMI control) and 1 W11513255 (Valve)"

LED lighting faulty. Not able to repair over foam. Srs number. Upon arrival. Found the lighting faulty. Replaced led. Wire connection in formed insulation. No service charges paid. Service charge was explained to her and her son over the phone so two people are a witness to service charges explained to customer. srs number RS contacted made aware of situation ; schdld next appmnt for 8/24 SAT AM

Upon arrival. Leaking ice cubes. Leaking water. W11039857 parts fault. W11355296 door assembly. ; ordrng 1 W11355296 (Assembly) and 1 W11039857 (Door assembly)

Self clean mode shattered inner door glass.calling trade partners on Monday too see if Cx will be covered.; schdld next appmnt for 8/12 MON !

"JB out 9/10/24Customer states washing machine leaves clothing, wet at the end of the cycle and shakes and vibrates during spin cycle. Upon arrival found washing machine installed and drain hose connected to small PVC pipe, preventing air from entering green pipe, causing water condition. Ask customer to load washing machine. Found customer overloading washing machine and not loading clothing evenly balanced. Allowed wash load To get wet and heavy.Cancel cycle. Selected drain and spin. Verified water pump drains washing machine completely however because drain is installed very tightly into a small drain pipe behind washer with no air gap water will siphon back into washing machine. Advise customer to use larger line behind washer, which is already there. Moved washer drain hose over to larger drain. Select the drain and spin Washing machine will begin to spin and slightly go off balance and add water. Canceled cycle. Removed all clothing from wash tub. And only five items evenly balanced around agitator. Selected drain and spin and loud cycle to run undisturbed. Verify washing machine now spins and drains appropriately and at the end of the undisturbed dream cycle. The five items were spun, very dry and ready for the dryer. Water was extracted. added several more more items and tested again in drain and spin. Allowed spin cycle to run undisturbed. Verified items spun completely and were well extracted. Instruct customer to reduce amount of detergent being used to a maximum of one measured teaspoon advise. This is critically important as detergents today are very highly concentrated. Too much soap suds prevent washing machine from draining properly. Removed all clothing. Ran spin cycle with no clothes. Unit spun properly but was noisy. Removed agitator and found worn drive hub. Installed hub part number W10528947. Reassembled and tested again and spin. Spins. And operates properly. No charge to customer. Job complete ; ordrng 1 W10528947 (HUB) and 1 W130362 (SUSPENSION)"

"Checked the unit the timer doesnt advance has dead spot in the normal wash cycle and others , coupler is busted needs new coupler , checked pump has leaked and motor shaft is rusting and expanded could not put a new pump on the motor as a result needs all 4 parts to properly repair the unit , motor and timer are NLA no longer available ; ordrng 1 285753A (coupling,motor), rqstng P&A on 1 WP8529935 (motor-drve), ordrng 1 WP3363394 (drain pump), rqstng P&A on 1 3955501 (timer control)"

"Needs 2 call count Checked the unit dead , customer used the unit the next time was dead , ordered parts to repair the thermal fuse popping ; ordrng 1 W11551761 (Lower interlocks) and 1 W11551558 (Interlock upper) and 2 W11707984 (Fuse)s"

"On arrival, customer states unit software also unit not completing cycles found an excessive load inside that would not spin out properly found error code unit passed all diagnostic cycles. Instructed on using care. Customer states they do not like the unit needs to document with trade care.; schdld next appmnt for 8/12 MON !"

Foreign debris restriction in tub assembly. Could not get unit to drain need to call third party and see if tub assembly is covered; schdld next appmnt for 8/12 MON !

Unit needs dosing pump and detergent sensor; ordrng 1 W11316271 (Dosing pump) and 1 W11316376 (Detergent sensor)

JB out 9/10/24Found LED/Housing damaged and hanging loosely.Ordering parts; ordrng 1 W11661565 (SOCKET) and 1 W11518235 (LED) and 1 WPW10313917 (HOUSING)

Visual and physical inspection showed a compressor that only heavily hums and clicks off indefinitely.An SSR recommended with tagged components and parts.; ordrng 1 W11370574 (Compressor kit) and 1 W11504415 (Suction to comp) and 1 W11504431 (Comp to cond) and 1 W11504416 (Suction to comp) and 1 W11506635 (Service port)

Visual and physical inspection was conducted and during functional testing found a unit that is producing lots of suds and unable to drain properly. Drain pump and pressure switch recommended for replacement.; ordrng 1 W10906604 (Drain Pump) and 1 W11662130 (Pressure switch)

Ordered the wrong part. Will have to re-order.; ordrng 1 5304519734 (Condenser fan)

"Unit is non responsive, will need to replace main board. Voltage to unit is 120.; ordrng 1 W11419171 (Board)"

Unit giving code for compressor overheat. Failed heat pump assy and filter assy allowing lint to clog. Ordering heat pump assy. Allow 4 hours on return and send a technical helper as I have never done one before. ; ordrng 1 WE03X36780 (Heat pump assy) and 1 WH01X35685 (Filter)

"Unit is freezing food in RC, getting ice stuck in crusher, and door gasket is ripped. Unit is too cold due to out of range thermistor. Ice getting stuck in crusher on bucket consistently due to failed ice bucket. Door gasket is ripped on right side of RC. Ordering cover, door gasket, and ice bucket. ; ordrng 1 W10917313 (gasket-dor) and 1 W11574764 (Ice bucket) and 1 W11610999 (Cover)"

Damper assembly making making irregular sounds.ordered damper and Evap fan.; ordrng 1 W10846539 (Icebox fan) and 1 WPW10479155 (Damper assembly) and 1 W11578030 (Evap fan)

No power to compressor from control panel. Switch thermostat is faulty. Upon arrival. Found 2016 whirlpool refrigerator. Not cooling at freezer temperature no in refrigerator. Compressor shorted. ; ordrng 1 WPW10583800 (Thermistor) and 1 WPW10366605 (Control)

"Auger faulted. Backing yoke plate damaged and dampened housing damaged ; ordrng 1 W10309864 (Divider, Ice) and 1 W10196393 (Dampn)"

Apartments are having the asphalt done. Moving call to weds next week. Spoke with office. ; schdld next appmnt for 8/14 WED !

Tested unit found unit lights but after 3rd cycle just stops Ordered parts dsi board no voltage when trying to light after 3rd cycle ; O-emld tckt

Found after replacing the drive motor and the actuator I ran a diagnostic cycle and the f7e4 error code still comes up. The motor and actuator did not resolve the issue. Ordering wire harness and main control. ; ordrng 1 W11556728 (Control electric) and 1 W11591637 (Harness wire)

Ordered data loggers correctly.; ordrng 1 Dataloggers (Data loggers)

"Ui displaying F2E2.ordered new ui and control board.part needs authorization.; ordrng 1 W11624943 (Control board) and 1 W11596129 (Ui harness) and 1 W11478526 (Ui), O-SMS tckt"

Customer concerns; fresh food area freezes beverages (sometimes). Loud damper. ; ordrng 1 WPW10594329 (CONTROL (diffuser))

Unit freezing up in Evap motor area. Cx defrost unit and happens again. Found bad harness thermistor n motor ; ordrng 1 W11670030 (Harness) and 1 W11499658 (Fan motor) and 1 WPW10383615 (Thermistor)

Installed slider and found fresh oil on drain pump. Ordering gearcase and drain pump. Ordering drain pump because when I put unit in drain and spin drain pump made a terrible loud noise and didnt drain anything. Most likely wont need control or harness but bringing back just in case. ; ordrng 1 W10868473 (Gearcase) and 1 W10817398 (Clutch) and 1 W10727777 (Pump) and 1 W10882734 (Agitator) and 6 W10644129 (Screw)s

Removed and replaced units heating element and timer. Tested. Unit still having heating issues. Tested sensors. Found thermostat inlet defective. Ordering new and will call Techline installing new thermostat. Customer also made complaint that unit washer wouldnt stop spinning. Tested and found washer spinning for far too long ordering speed sensor. ; ordrng 1 WE04X29059 (Thermostat inlet) and 1 WH12X27187 (Speed sensor)

"SR#7739679623 Travis.tech-line second the diagnosis. Cx need to fix vent to the house, ordering coil to complete this repair. If the restriction in air vent causes unit to brake down again, Travis said it wont be covered ; ordrng 1 WP8573713 (Thermal cut off) and 1 WPW10328463 (Coil) and 1 WP8577274 (Thermistor)"

Found broken blower. Ordering blower and motor ; ordrng 1 WP697772 (Blower) and 1 W11364931 (Motor)

"Upon arrival found unit unplug, plug the unit and unit star to run. Check the unit temperature and is 79F on both compartments. Check the compressor and is running, with amp drop of .37 amps. But no heat exchanges, this means this unit has a leak on the unit. Will need new compressor and evaporator. This parts are covered by the limit warranty. ; ordrng 1 W11557425 (Compressor) and 1 W11109499 (Drier) and 1 W11598433 (Evaporator)"

Cx states that unit is not making ice and not dispensing water After running diagnostic test find that freezer door wire harness was damaged Need autho to order freezer door ; ordrng 1 W10367517 (Freezer door) and 1 W10341320 (Dual water valve)

Cx states that unit is not cooling properly and fridge door is not closing properly Replaced all selected parts Fridge door is missing washer on bottom hinge ; ordrng 4 WR01X27364 (Washer hinges)s

F9e1 error stored. Drain pump was recently replaced and it is engaging but not draining. Even with drain hose disconnected from disposal unit still will not drain. Confirmed no clogs in drain hose. Will replace drain pump and have wash motor incase needed. ; ordrng 1 W11497943 (Drain pump) and 1 W11680075 (Motor)

"Now that the units condenser coils were cleaned by consumer, it was much easier to take pressures from system and fund unit pulling vacuum of -15. Overheating compressor as well. So I am recommending a new compressor kit to be replaced.; ordrng 1 W10309989 (Compressor kit) and 1 W10219381 (Suction tube), states that autho needed"

"Visual and physical inspection was performed and since I am not able to pull units out f the tight closet by myself, and I recommending the tagged parts to be replaced. Also, since the units are in a tight spot, a second man is required or consumer must make unit accessible for tech to perform needed repairs. ; ordrng 1 WP8544771 (Element heater) and 1 280148 (Thermal Cut off kit) and 1 W10909685 (Thermal fuse)"

Found washer moving back and forth with small load will order tub outer partsl; ordrng 4 Wh01x32883 (Upper ball joint)s and 4 Wh01x33277 (Rod and spring)s

"U it water line to ice maker frozen. Freezer light out. Replaced freezer light from stock. Ordering adapter and permagum for install to correct frozen water line. ; ordrng 1 W10864518 (Adapter) and 1 212643 (Permagum), used 1 W11483116 (Module) from stock"

Could not raise basket enough to reach snubber ring. Will obtain spring hook from Jim stone. Need to reschedule to remove springs safely. ; O-emld tckt

Not a gas range electric found clock failure will order; ordrng 1 5304521889 (Clock) and 1 316220729 (Overlay)

Inverter was removed and replaced. Wrong manager. Microwave manager on order. Follow up required. ; ordrng 1 W11325786 (Microwave manager)

"The drum is scrapping against the flume. The gas flame is all yellow and licks up the back by 6 inches. Called tech line to verify the correct office kit was used we25m74. According to GE the office kit is correct, but since were getting too much yellow in the flame and getting a longer flame, then we should it was suggested that we replace the burner assembly and redo the conversion .; ordrng 1 WE03X28314 (Burner)"

Freezer temperature is at 3 degrees refrigerator is 37 degrees. Ordering data loggers and new ice makerWas going to order the board but it is not in play with the ice makerTemp above 8.6 the timer will reset to 100 minutes 7739677206; ordrng 1 W11700250 (Ice maker)

Bad drain pump; ordrng 1 WP3363394 (Drain pump)

Motor shaft has too much play in it and the blower wheel is moving forward and back. Rollers look good but the drum has divots; ordrng 1 WE03X30657 (Idler) and 1 WH03X32157 (Motor) and 1 WE21X29764 (Drum)

"File # 7739675568 from whirlpool tech- line - need to report sump & motor per whirlpool- error code f9e1 drain pump failure- cntrl elec, pump have been replaced already-ordering parts for unit. ; ordrng 1 W11568793 (Main harness) and 1 W11680075 (Sump & motor)"

Confirmed voltage to pump but would not engage. Ordering component needed. ; ordrng 1 W10919003 (Pump)

Removed top panel. This is a burnt out infinite switch is our issue. Documented with pics. Ordering component needed. ; ordrng 1 W11661906 (Switch) and 1 W11162115 (Switch lf)

Installed new components but unit still not latching. Door is bowed in and not lining up correctly. Will need to replace door and hinges.; ordrng 1 WE10X26855 (Door) and 2 WE01X25317 (Hinge)s

Bake igniter is open will need to replace. Part was not pre idd. Parts not truck stock. Will need to order and replace.; ordrng 1 W11176454 (Bake igniter)

Unit not draining. Water inside unit. Drain pump receiving proper voltage and it is not to the touch. ; ordrng 1 W11412291 (Drain pump)

Unit will not power on at all. The unit had proper power. Ordering control boards now.; ordrng 1 WE22X37717 (Control) and 1 WE22X36578 (Main control)

"Replaced drain pump, Pink to yellow, voltage check, speed sensor, Sean with tech line, recommended replacing main wiring harness WH19X27242, Ordering :HARNESS MAIN WASHER JST 27PN: WH19X27242Case #13863518; ordrng 1 WH19X27242 (HARNESS MAIN WASHER)"

"Unit found in current state disassembled by a different service company 3 months ago, Cxs wife was home when t got serviced, see pics, Joe, with tech line,Order orifice assembly left front W11186513 to replace damaged wire.SR # 7739677949.; ordrng 1 W11186513 (Orifice Assembly (Left Front))"