I found the air gap full of waste. I cleaned out air gap and unit ran properly.

"Replaced compressor, pressure tested 10 minutes.Pulled vacuum, charged 5.5 R134a.Operating as designed."

Customer stated that the unit is not finishing cycles. Found error code for long drain. Found failed pump. Removed and replaced pump tested all works good at this time.

JB out 1/12/23. Customer states unit(s) do not clean well and bottom drawer unit sometimes has water standing it. Inspected unit and found installer has not installed dual drain lines as outlined in the supplied installation instructions manual. The supplied DUAL drain hose joiner ( 2 into 1 drain adapter with check valves) has not been used. Only ONE drain line is used to connect the drain to the existing kitchen sink Air gap device. BOTH DRAIN LINES ARE TO BE SEPARATELY RUN TO THE DRAIN JOINER THEN CONNECTED TO A COMMERCIAL STYLE DUAL AIR GAP DEVICE. REFER CUSTOMER BACK TO HOME DEPOT INSTALLER TO return and CORRECTLY reinstall both drain lines using the factory supplied joiner into a DUAL AIR GAP DEVICE. Advised customer installation corrections are not made or covered by the manufacturers warranty and are the responsibility of the installer used. ADDITIONALLY water temperature being supplied to the dishwasher is far below that if the required 120f MINIMUM as outlined in the instructions. Recommend the purchase and use of a point of use hot water heater under the kitchen sink set to 125f to supply no less than 120f at the moment if start up. No parts used today. No charge to customer. Installer must return and correct installation.

"F0e5. Cleared error code. Calibrated machine, ran diagnostics, all units ops check fine. Drain pump is working properly, no burnt smell present."

"Units blower was making excessive noise when the fan was turned on. Inspected blower and found its plastic housing was rubbing the wheel. I was able to put the housing back into its intended position. There was a clip that wasnt seated properly. Afterwards, the sound was gone and everything is now operating as designed."

Cycled unit and found broken lid lock also found over suds error caused by customer not using HE detergent customer must use HE detergent on this model. Informed customer of findings. Installed new lid lock and retested unit. Job completed

"Removed and replaced ice door motor and ice door, cx will monitor and report any issues."

Replaced panel drawer is now closing properly. Tested unit all functions are working properly.Job complete

"Installed the new control board, and user interface. Dishwasher works ok"

Installed sump assem. And soap dispenser. Tested unit. Unit is working properly. Customer approves function at this time. No leaks found.

"Fixed- installed new parts (motor evap, condenser motor) no grinding or Whistling sound at this time- cx ok repair"

"Installed new motor. Still grinding, found this is coming from damaged hanger holding motor. This part is no longer available. WD01X10416. Documented under cx phone number."

needs a compressor- compressor is locked up- cx is going to purchase a newer model unit-

Same issue came back months later. Icemaker is over filling with water. Installed all new parts. Icemaker and valve. Cx will let us know if issue persists.

"Remove defective unit. Install new unit. Tested new unit, works as designed. Customer stated unit had a broken ice machine."

Installed new icemaker. Icemaker will take 24 to 48 hours to return to normal operation. Customer will let us know if the problem persists.

"Found fridge low on Freon. It has an undetectable leak. Nitrogen, UV Drier was installed. But, no luck locating the internal leak. SR 7735486617. Called tech support SR# 7735486617"

Installed new water valve and tested unit working as designed

"Replaced compressor & filter dryer, checked for leaks, recharged seal system, unit cooling at this time."

Found the unit operating at the moment but it seems the longer it stays on the louder the compressor gets. When the hot gas valve is activated the compressor makes a very loud noise. The condenser fan is running just fine and no error codes found. Unable to verify complaint but I believe it may be a sealed system issue. Customer will call back if anything. No changes prior 30.

"Replaced RR and RF switches. All surface burners, indicators are working properly at this time. Complete."

Found dryer connected to a restricted vent verified with whirlpool vent checker. Cleaned the interior of the dryer was full of line potential fire hazard. Unit ok after repair. Recommend customer contact a vent cleaning company in order to clear dryer vent.

Replaced HV and UI controls. Unit is cooling properly at this time. Instructed customer not to block edges of shelves. Complete.

Adjusted door on left side.Tested ok

Unit not cooling in both compartments. I found that the unit had leaked out R600. I leak checked and found it leaking from lock rings in back compartment. I removed lock rings and soldered sleeves. Removed and replaced drier. Charged system with 68g R600. All tests good. ; used 1 W11109499 ( Drier) from stock

Removed and replaced parts listed. Tested ops unit now checks ok

"Found broiler burner not connected to gas line, set burner to gas line and tested unit working as designed"

"Unit was dripping water from water valve (cold) into motor and back basket looks like motor is burnt and getting 25;f error code, Cx says he will try to get parts himself and fix. I charged 135 cod. Job completed"

"On arrival Cx states they hear a slight noise from dryer. One bearing starting to make a small noise, nothing that is too concerning. Advised Cx of options for repair kit and belt replacement. Cx will run unit and call if noise get worse. Unit functioning as designed."

"Installed new water valve, cam and belt. Ran calibration cycle and tested unit. U it working as intended. Noted that unit is installed on plywood flooring that is sagging and uneven. Photos in pvr. Informed customer that unit should be installed on flat level surface to avoid shaking and unbalanced loads. U it is working as intended at this point."

Unit had ice in it. Emptied out and put a cleaner in and running a clean cycle. Called tech line del. Sr number 7735230750. Went to add cleaner and there was half a bottle. Not sure why. Called tech line and they said it has to do with the temp outside. Its lower then 55 degrees.

"Ran service cycle without failure, ran water level test. All functions are normal. Reset unit and cleared fault codes.Tested ok"

Found broken left hinge. Installed new hinges and retested door now working as designed. Job completed

Replacing door. Looking at the rest of the rails and hinges. Door is now aligned and working correctly. Checked all the hinges and rails. Job completed

Found a shattered ignitor had replaced along with the high limit thermostat

"Replaced defective door latch, tested unit and is working properly"

Replaced torn door boot and the water dispenser housing that was leaking. Tested after repair all ok.

Cycled unit and found lid lock is broken. Installed new lid lock and retested unit passed all tests at time of service job completed; used 1 W11307244 (Lid lock) from stock

"On arrival right hand upper rail stop had come loose. Secured and tested, unit functions as designed."

Unit not heating right. Found clothes are damp and hot. Only works on wrinkle control per cx. Found venting to second floor. Unit is second floor. No access to vent. But I can see that the vent has no airflow. Cx has been here for 6 months. Issue is with vent. Referred client to builder to fix venting. Cx will need to get vent opened and cleared and they need to verify the dryer is venting out side. Unit is operating as designed

Replaced defective TCO on oven vent and tested.Tested ok

Installed new lid stricke and tested working as designed

Cx states that dispenser is not dispensing detergent Replaced housing drawer Unit working properly as designed

Found refrigerator testing out ok customer did not want part installed complete no dents or dings cause by tech.

"Reinstalled bellow outer retainer sping/band ring, ran self diagnostic cycle, checked for leaks, unit operating as designed. 30 day warranty, recall"

"Found door hinge loose,had to reset door in proper place,tested unit , working as designed"

"Defrosted fridge for the 4th time. Then, replaced user interface as indicated by tech support"

"Found the unit, not cooling, verify problem,compressor not running, replace compressor,service valve,drier,capacitor and start-dev charger refrigerant 56g R600a check compressor, condenser and evaporator fan motors unit work normal"

"I installed and secured new dual water valve, tested unit for leaks, no leaks visible anywhere, unit is now operating properly as intended at this time of service,customer approved repairs"

Replaced parts and tested unit job complete

"*Dishwasher was not filling , replaced the water valve , and tested unit has sudsing in it due to the cascade dish soap with Dawn , advise customer to switch over to finish tablets and use dishwasher magic to clean out the dishwasher which is a cleanser unit is working as designed now at this time"

Replaced ice maker tested unit it ran cycle. Job complete

Cx states that unit is missing lights Technical Service Pointer #: W11606409 Rev FReplaced all selected parts Unit working properly as designed

After replacing the shorted vent and leaking sump assembly all functions tested properly in diagnostics. I removed the error codes and the unit went through the entire test. Job completed.

"The units drain motor is activated. Checked errors found: speed not reached, long drain. Found the unit is not agitating. The unit has a bad actuator (new style). Removed power replaced the actuator. Test components, passed. Calibration passed. All ops normal. ; used 1 W10913953 (Actuator) from stock"

Upon arrival customer canceled service. Claims it started to work again. Did not perform any work here.

Replaced parts tested unit. All functions are working properly unit is no longer shaking Job complete

Performed defrost job. Confirmed frost buildup due to customer not shutting freezer door all the way. Explain to customer they need to make sure door is shutting all the way in order for frost to not build up. Removed ice from door switch and light is now coming on with no issues. All functions are now working as designed.

JB out 1/12/23. Installed replacement ACU and Drain pump as ordered. Reassembled and tested with customer. Unit now operates as designed. No charge to customer. JOB COMPLETE

The model kit comes with a new valve so Im sending the one I didnt use back. All tested ok after replacing all parts. I made sure the fill tube was clear and not frozen. Job completed.

"Customer,er stated that the washer was walking during cycle. I found weak suspension rods. Removed and replaced suspension. All tests good."

Installed thermostat tested working to spec

Replaced all selected parts Tested unit working properly as designed

"Replaced damper control, RC thermistor. Unit is cooling properly at this time. Instructed customer items in front of damper will freeze. Complete."

Case number 09230312. Timer has melted the A terminal for the third time. GE has determined the unit to be unrepairable.

"Replaced user interface board. Ran diagnostics, all units ops check fine. The unit is now working as designed. The customer had someone pull the unit out, to reconnect the power cord. When they pushed the unit back into the cabinet, they did not re installed the anchoring brackets to the underside of the counter. Pointed that out to the customer, and advised them to re install the brackets for safety purposes."

"During removal of the agitator, the transmission shaft came up. Transmission is unfortunately no longer available.

Customer complaint doors are not leveled and the fresh food door swings open when you let it go half ways. Cx is an elderly man. Door closing and opening properlyAdjusted door on bottom and now is leveled. Cx then said he did not care about that part he is more concerned on it opening too hard for him. Unit is working as designed. Swings ok. No issues with unit. All operations are normalReferred client to manufacture Job complete

Checked unit found cube stuck in a way where it wasnt ice dispensed. Removed ice and re tested unit now working as designed. Asked cx to empty ice out once every week or so if she doesnt use ice much.

Removed and replaced basket. Tested unit. All ops checked good

Customer stated that the unit is not washing. Found actuator is popped out. Fixed and tested all works good at this time.

Installed control and tested unit. Unit is working properly. Customer approves function at this time.

Installed new door only to remove plastic and found dent in door top middle front.

Install the new Ui and cover. Retest the unit and unit is working properly. Job complete

"Removed defective unit. Installed new unit. Tested new unit, works as designed. Customer said unit was fried."

"Installed new knob assembly and user interface and tested unit,working as designed"

"Replaced damaged shelf, unit operating as designed."

Replaced defective user interface due to fault code f2/e1.Tested ok

Installed all new parts. Verify that the light is not working and the short is gone. Unit is now operating as designed. Job complete.

"Checked the unit there was a frozen food pice stuck in the basket somewhere , cleared , unit closed correct , customer informed to look for in the future , operating ok now at this time"

Craig - TECHLINE reoccurring issue with error code F11. Informed the board just installed failed within a week. Put a file on the unit. Said will contact his parts department and have send straight from factory. FILE NUMBER-86045461Open unit to inspect found infestation of roaches. Not covered. While on phone with TECHLINE the roaches were present. Took photos.

Cycled unit and found thermostat has failed. Check for reason why thermostat failed and found all components test normal. Installed new thermostat and instructed customer not to use oversize pants for long periods of time to avoid this issue. Unit now working as designed. Job completed.; used 1 318578506 (Thermostat) from stock

"On arrival cx states washer will go off balance every now and then especially with heavier loads and when she washes her robe. The robe holds a lot of water, creates a heavy spot. Suspension is fine, hub is tight, and unit had no error codes. Unit functioning as designed."

Cx states that unit has a leak After running diagnostic check find that IM is out of position Remove and reinstalled IM properly Tested unit working properly as designed

Removed and replaced kit. Tested unit. All ops ch3dked good

Found washer testing ok customer concern amount of water customer over loading washer refill retest check out ok complete no dents or dings cause by tech.

Complete- per customer unit was repaired yesterday by GE - look at pictures-

Replaced all selected parts Unit working properly as designed

"Removed defective unit. Installed new unit. Tested new unit, works is designed. Customer said unit wasnt agitating."

"Found F8E1 NO FILL LONG FILL error code present, customer stated that there is a filtration system to the house and that he recently changed the filter because there was no water flow within the house. Cleared code, Ran calibration cycle and diagnostics. Diagnostics completed with No error codes or fault present. Recommended to customer to cover the washer when its raining to prevent the chance of damage to the washer. Unit is functioning as designed"

"Replaced ignitor harness, tested all burner functions, unit operating as designed."

Removed and replaced hose. Tested unit. All tests good.

"Replaced agitator assembly on the washer, and used repair kit to replace belt pulley and drum support rollers for the dryer. Checked both washer and dryer, they are both working as designed."

"Door seal came off allowing for air to leak in to the freezer, reinstalled seal all tested good"

Complaint unit leaking from ice maker Found no leaks. Found unit with stains but no water. Cx had unit defrosted. Unit no longer has ice sheet inside freezer. Okayed at this time to keep using fridge Keep eye on ice maker over filling. Ice maker is aftermarket. Cx okayed.Po customer. Did not collect. Cx signed.

"Removed and replaced supports, collar and pulley. installed pads and seals. No more issues. Noises is NormalJob complete"

Warranty department number 2162273. The unit is going to be replaced and came by to replace part. Warranty people didnt get back fast enough to let us no. Job completed

Install the new heater on the unit. Retest the unit and no leaks found at this time. Job complete

Cx stated flame was too high on low settings. Adjusted to cx preference. Unit now checks ok