Near Glendale, CA 91206
Leon
Job Details: 03/16/2020
DISHWASHER MAYTAG MDB7749SBM3 Replaced dispenser and control board.Unit working properly but control panel both side plastic piece for screws are broken.Ordering control panel ; ordrng 1 W10811167 (panel-cntl)
Near Modesto, CA 95356
Lance
Job Details: 03/16/2020
MICROWAVE KITCHENAID KBHS109SSS06 "Needs work- failed turntable motor making abnormal noise during operation. Microwave is built in above oven, and needs to be uninstalled fully to access motor. Requesting 2 man helper to safely remove microwave and flip over for repair; ordrng 1 W10911403 (motor-turn)"
Near Escalon, CA 95320
Lance
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW3 "Tech line sr#7727357087 No errors stored in memory. Calibration passed, auto test passed. Did hear thumping noise during fill operation. Instructed customer Needs plumber to install hammer wAter kit, designed to stop the hammering. Unit is working as designed."
Near Modesto, CA 95356
Lance
Job Details: 03/16/2020
REFIRGERATOR KITCHEN AID KRFF707ESS01 "Fixed-replaced compressor, installed access valve and filter drier. Also, replaced 3 way valve and charged to manufacturing spec. Unit has began cooling, please allow 36hrs for proper cooling."
Near Winton, CA 95388
Cruz
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Need more work- found water to ice maker from inlet valve to be bad, jumped ice maker it harvest, need to order valve for unit, unit is cooling as designed. ; ordrng 1 WPW10420083 (valve)"
Near Denair, CA 95316
Cruz
Job Details: 03/16/2020
WASHER MAYTAG MHW6000AW0 "Fixed 4 FCC- found soap dispenser to be broken and cracked, cx claims when pulling out dispenser it had fallen onto floor and broken. I then installed new part (dispenser) put unit in a diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, no leaks. Unit is working as designed, cx ok repair."
Near Visalia, CA 93291
Chase
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Made sure 120v coming from outlet. Made sure connection at junction box is solid. Called WPL tech line, spoke with Mark. We took voltage checks to UI and board, when disconnecting UI harness from control unit would start and drain pump would kick on, this indicated a bad connection to UI. Informed tech line I have already changed out UI. Told to replace UI and control. SR#7727355408; ordrng 1 W11305308 (CNTRL) and 1 W11368911 (Ui)"
Near El Monte, CA 91732
Andy
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS "Not dispensing ice, removed Auger motor and found the wire harness was not installed correctly had reinstall wire harness to auger motor tested unit working properly"
Near Denair, CA 95316
Cruz
Job Details: 03/16/2020
DRYER MAYTAG MEDB835DW4 "Fixed for FCC- found unit making a scraping sound during use, removed front panel and drum and found belt and rollers to be bad, I then installed new part (dryer repair kit ) from sp, reassembled drum and front panel, tested unit in a high heat cycle it heated fine, no scraping sound, runs quiet, unit is working as designed, cx ok repair. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
Near Visalia, CA 93277
Frank
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW1 Customer stated during spin Loud screeching noise Performed diagnostics Found splutch defective Replaced splutch TestedNeeds new beltWornWill order part; ordrng 1 WPW10006384 (drive belt)
Near Visalia, CA 93291
Frank
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Called techline. SR 7727245337. Techline said to replace filter head and water valve. ; ordrng 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
Near Visalia, CA 93277
Frank
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer stated electronic control board tuns on and offPerforming diagnostics Found control board is defective Will order part; ordrng 1 WPW10503278 (refer elect cont brd)
Near Tulare, CA 93274
Chase
Job Details: 03/16/2020
WASHER WHIRLPOOL NTW4516FW3 Installed new parts. Tested. All ops now testing normal. Unit now working by design and draining with no problems. Job complete.
Near Monterey Park, CA 91754
Juan
Job Details: 03/16/2020
WASHER WHIRLPOOL MHW5630HW0 "Drain pump filter was clear/clean no obstructions. Replaced drain pump, ran diagnostics. Unit is working properly at the time of service."
Near Alhambra, CA 91801
Francisco
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW560CHW0 Checked unit found latch not locking. After further inspection found loose wire harness at latch. Re seated connector and tested ops unit now working as designed.
Near Porterville, CA 93257
Michael
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW2 Spanish speaking Cx no EnglishHusband states unit made a humming noise and would not finish wash cycle and they unplugged unit to stop the noise. Unplugged on arrival. Plugged unit in and drain pump began to run. Manually cancelled drain pump. F0E1- oversuds F0E5- off balRemoved console and verified no obstruction in pressure hose.Ran auto service test unit filled agitated drained and spun hi speed spin cycle as designed. Cx did not have POP and claims unit is under first year mfg warrantyWill have office sort out POP discrepancy
Near Montebello, CA 90640
Juan
Job Details: 03/16/2020
M/W OTR WHIRLPOOL WMH31017HS3 "Found door was damaged. Replaced door, checked for cosmetic or mechanical issues. Door checks fine."
Near Springville, CA 93265
Michael
Job Details: 03/16/2020
DRYER WHIRLPOOL WED6620HC1 Cx states unit makes a rubbing noise while spinning. Found dent on right side panelRemoved drum and bent side panel straight. Reinstalled all parts and retested operations. Unit now spins with out making a rubbing sound. Cx had a restricted vent due to position of dryer advised to make sure proper flow when using unit. All ops are now normal job complete
Near Clovis, CA 93612
Jonathan
Job Details: 03/16/2020
DRYER MAYTAG MEDB835DW4 Found door switch bad needs door switch; ordrng 1 W10724631 (switch)
Near Los Angeles, CA 91307
Danny
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW4816FW1 Unit is shaking and making noises when spinning Found faulty suspension and faulty gearcase Need to order parts and rs call ; ordrng 1 W10721967 (drive pulley) and 1 W10780045 (suspension) and 1 W10913953 (actuator) and 1 W11210459 (valve) and 1 W11255272 (gearcase)
Near Fresno, CA 93722
Irvin
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Loud noise in the fresh food section. The evap motor is moving thru ice buildup causing strain and loud noise. ; ordrng 1 W11167902 (cover-evap)
Near Reedley, CA 93654
Jonathan
Job Details: 03/16/2020
LAUNDRY MAYTAG MVWB765FC1 Tested unit found loose wire on control for drain pump reinstalled tested recalibrate working to spec
Near Selma, CA 93662
Jonathan
Job Details: 03/16/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Installed door tested working to spec
Near Dinuba, CA 93618
Jonathan
Job Details: 03/16/2020
WASHER WHIRLPOOL MVWC565FW1 7727320655 called tech they video with said they will not put any more parts tell unit is installed properly
Near Santa Clarita, CA 91390
Raymond
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW7040DW0 "Upon arrival gearcase seal leaking causing rotor stator and clutch to corrode. Will need to be replaced. Need rotor stator, clutch, gearcase and washplate. ***make 2 call count.; rqstng P&A on 1 W10754158 (STATOR) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W10909670 (nut-spaner)"
Near Rancho Cucamonga, CA 91739
Tyler
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Customer stated that the dispenser for ice is not working Found motor has voltage but not turning. Ordering motor in stock.; ordrng 1 W11202789 (Motor)
Near Los Angeles, CA 91306
Danny
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KSSO48QMB01 Unit is not cooling Found unit with old control board Replaced and install new control kit with evap fan motor Reinstall unit and power up Compressor kicked on and started to drop temp Advised client to allow 24 hrs for unit to reach proper temp Collected payment by card
Near Canoga Park, CA 91307
Danny
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID WRS325FDAT04 No lights Found faulty lightsProvided cod estimate to client Service call 115.00Labor 0Parts 290.09Tax 27.56Total 432.65 CLIENT IS GOING TO THINK ABOUT IT AND CALL US BACK Collected payment by card
Near Madera, CA 93638
Kenneth
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found door liner collapsed on the left door. Will need to stick on a plastic square. Rescheduled customer for Saturday 3-14-20; schdld next appmnt for 3/14 SAT !
Near Castaic, CA 91384
Randy
Job Details: 03/16/2020
WASHER WHIRLPOOL MVWB835DW4 F6E2 error code complaint won’t turn on. Was plugged in. Put on test and it went on gave error codes. F6E2. Tried to press for next code and Wouldn’t select. Needs new front fascia then can figure out if any more problems are present. Will bring parts out ; ordrng 1 W11115285 (panel-cntl)
Near Santa Clarita, CA 91384
Randy
Job Details: 03/16/2020
WASHER WHIRLPOOL MHW5500FW1 Removed and replaced hose and pump. Tested now drains properly. Job. complete
Near Kerman, CA 93630
Irvin
Job Details: 03/16/2020
RANGE WHIRLPOOL WMH31017HS2 "The lower harness was misfired. Corrected issue. Tested unit, all ops normal."
Near Madera, CA 93638
Kenneth
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW7500GW2 Customer concerned about unit not washing. Ran test mode. Unit is working properly. Informed customer to ball clothes around agitator and not lay them around around. Customer approves
Near Claremont, CA 91711
Tyler
Job Details: 03/16/2020
DRYER MAYTAG MGD6630HW0 Customer stated that the unit will not start motor buzzes. Found bad start widing on motor. Removed and replaced motor tested all works good at this time.
Near Rosemead, CA 91770
Juan
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW4915EW2 "Customer reports unit has been making loud noises. Upon inspecting unit, found coins stuck between wash plate and spin basket, wash plate was loose. Removed coins and tightened washplate.A lot of debris found under unit, making contact with drive pulley shield. Shield and drive pulley mechanism have been damaged. Shield, drive pulley, actuator, and suspension rods need to be replaced.; ordrng 1 W10721967 (drive pulley) and 1 W10780044 (suspension) and 1 W10913953 (actuator) and 1 WPW10550173 (cover pulley)"
Near Rancho Cucamonga, CA 91730
Tyler
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW7500GW2 Customer stated that the unit is making noise at the end of thr cycle. Checked unit for error codes. No codes at this time. Could not replicate. Removed and replaced gear case and clutch tested all works good at this time. Authorization for double labor for gear case.
Near El Monte, CA 91732
Juan
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW75HEFW0 Door hinge has also been damaged. Hinge needs to be replaced.; ordrng 1 WPW10208415 (door hinge)
Near Avenal, CA 93204
Enrique
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW1 "Customer keeps calling , stating , the washer still vibrates excessively and starts banging on cabinet . I tested it in drain/spin cycle with clothes in it ( customer was present ) . Completed cycle as designed . I documented with techline sr#7727356459 ."
Near Madera, CA 93636
Timothy
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed evaporator motor.defrosted unit. Unit operating as designed.
Near Camarillo, CA 93010
Hector Zuleta
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer is complaining of Ice Maker not producing ice and leaking. I checked the unit and I found broken Ice Maker Fill Tube. Ordered Fill Tube (W11415785) and rescheduled. Allow (2) counts for this repair.; ordrng 1 W11415785 (WATER TUBE)
Near Modesto, CA 95355
Lance
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL MFI2067AES "Failed icemaker, put into direct cycle and is not cycling. As well as damper test failed. Also, inner harness ice cover missing and need to order these parts for repair. ; ordrng 1 67006350 (cover- ice) and 1 W10583817 (icemaker) and 1 WPW10127427 (control)"
Near Baldwin Park, CA 91706
Juan
Job Details: 03/16/2020
FREEZER WHIRLPOOL WRF757SDHZ00 "Replaced led lights, checked ops. all lights are working properly."
Near Ceres, CA 95307
Cruz
Job Details: 03/16/2020
DISHWASHER KITCHENAID KDFE104HWH0 "Fixed- installed new part (pump motor), put unit in a diagnostic test mode it completed filled, wash, drain, heated, cleared code, no leaks, unit is now working as designed, cx ok repair."
Near Los Angeles, CA 91423
Isidore
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW6620HC0 "Found F5E3 error F4E1 heat relay F0E5 out of balance Error. Cleared codes test washer operation ok at this time. Note washer dryer stacked could only test cycle operation not components tests washer ran without repeating error codes .found over suds and out of balance could cause washer errors to stop and not finish spin cycle. If customer calls back send 2 nd man and control W11322905, allow 2 hours."
Near Atwater, CA 95301
Kenneth
Job Details: 03/16/2020
WASHER MAYTAG MVWX655DW1 Unit making clicking noise while it spins. Ordering cam and actuator and transmission. Ordering new parts. Rescheduled customer for saturday 3-14-20; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11035751 (Gearcase)
Near Nipomo, CA 93444
George
Job Details: 03/16/2020
MICROWAVE JENN-AIR JMW3430WS02 Found oven with shorted key need to replace panel control ok to order part.; ordrng 1 W10323052 (panl-cntrl)
Near Merced, CA 95340
Kenneth
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Found unit with a faulty switch. Open right door and switch would not register the door open. Replaced switch with Pre-ID and tested unit. Unit is now working properly. Customer approves function at this time
Near Fresno, CA 93723
Irvin
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "No water from the unit. The valve is closed and will not open. Replaced valve. Water is flowing, all ops normal."
Near Alhambra, CA 91801
Francisco
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Checked unit found frost build up in fc. Found gap along the top of the fc door. Removed door and used steam gun to get rid of frost. Heat treated gasket unit now working properly.
Near Fresno, CA 93723
Irvin
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed replacement valves. Tested water for dispensing. Water is dispensing all ops normal.
Near Bakersfield, CA 93305
Patrick
Job Details: 03/16/2020
WASHER MAYTAG A212 Removed and replaced the hose tested and it failed once worked twice. Customer okayed repair
Near Bakersfield, CA 93305
Patrick
Job Details: 03/16/2020
ICEMAKER KITCHENAID KUIX505ESS1 Filter was jammed in the unit and not coming out customer didn’t want to break it. I had to forcefully turn it. One of the tabs was catching on the filter. Filter can now be removed by customer. Customer to buy new filter
Near Grand Terrace, CA 92313
Rod
Job Details: 03/16/2020
REFRIGERATOR MAYTAG MFI2569YEW0 Leaks water from side onto floorConfirmed Found drain duck I’ll stuck closed....................replaced drain tube struck stockCleared all ice from product and drain below evaporator.Still does no Email; used 1 W10619951 (TUBE DRAIN) from stock
Near Rialto, CA 92376
Rod
Job Details: 03/16/2020
WASHER MAYTAG MVWB765FW3 "Lid hinge screws loosened and lid binding resulted, buckling the lid causing breakage not an abuse issue.Ordering lid and 4 screws.; ordrng 1 W11259006 (lid) and 4 WP693995 (screw)sReturned to replace defective lid with no issues as designed operation had returned"
Near Moreno Valley, CA 92557
Rod
Job Details: 03/16/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ03 *****Vonnie: authorization pending needed to uninstall oven to access controls.Confirmed dead machine power to control but none out to interface nor other components.Ordering control manager and user interface control.Consumer just purchased a KB HOME and machine failed. Needs major parts to replaced. Special order parts.; rqstng P&A on 1 W11188752 (fuse) and 1 W11261165 (cntrl-elec) and 1 W11428588 (CONTROL INTERFACE) and 1 WPW10017410 (fuse)
Near Grand Terrace, CA 92313
Rod
Job Details: 03/16/2020
DRYER AMANA NED4655EW1 Won’t dry clothes has 1 year additional warranty through Rent-a-Center Confirmed Door not closing properlyDoor letting air out at bottom left at catch side........corrected and as designed op resumed with proper airflow.
Near Riverside, CA 92507
Rod
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Frosting up in ffd evaporator again. 6 months since last repair for same issue.Cx said three times in past this issue has been repaired. Does not want repaired.would like a replacement product.Ffd defrost components inside evap cover have been replaced and all electronics had been replaced well numerous times before. Issue is chronic.Found big ball of ice on left side bottom of fresh food evaporator. Aoppears to be a restricted sealed system. Freezer compartment at 0.9 degrees and still dropping. Fresh food compartment at 67degrees. Deli monitor has now failed. Contacted wfcc techline spoke withTJ ref #7727357620. Deemed unrepairable by wfcc techline.Contacted Vonnie to reach out to AIG FOR PROCESSING.
Near Los Angeles, CA 91423
Isidore
Job Details: 03/16/2020
DRYER AMANA NED4655EW1 "Found timer moves easily has power 240 no power out , removed and installed new timer breaker cut off terminal block burnt 279320 shorted. Part ordered; ordrng 1 279320 (terminal block)"
Near Riverside, CA 92509
Rod
Job Details: 03/16/2020
DRYER MAYTAG MGDC215EW2 Noisey .....thumping and rattlingConfirmed....... replaced support roller belt kit from truck stockFound worn support rollers and belt as designed operation returned; used 1 4392065 (DRYER REPAIR KIT) from stock
Near Modesto, CA 95356
Cruz
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW8000DW0 "Needs more work- found gear case leaking oil onto floor, found wash plate to be stripped at shaft, found weak suspension rods basket is hitting side when agitating, checked unit for codes found none, ordering parts for unit. ; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy)"
Near Los Banos, CA 93635
Kenneth
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Unit no tr dispensing water. Water was shut off turned on water and still not dispensing. Replaced water valve and tested unit. Unit is now working properly. Customer approves function.
Near Riverside, CA 92504
Kevin
Job Details: 03/16/2020
WASHER MAYTAG MVWB765FW4 Customer concerned with water levels. I tested water levels. All tests normal. Instructed customer on use and care.
Near Dos Palos, CA 93620
Kenneth
Job Details: 03/16/2020
WASHER MAYTAG MVWC565FW2 Found unit not agitating or spinning. Found lid not locking. Replaced lid lock and tested. Unit locked. But didnt spin still. Found wire harness plugged into motor. Wires broken and arked on motor. Ordering control motor and harness. Did not reschedule due to part availability ; ordrng 1 W11399433 (Control) and 1 W11255099 (Harness) and 1 W10885487 (Motor)
Near Los Banos, CA 93635
Kenneth
Job Details: 03/16/2020
DRYER MAYTAG MEDX655DW1 Unit not working properly. Not not fully sealing. Replaced catch and tested. No heat. Found bad thermal cutoff. Reset thermal cutoff and cleared ducting on dryer. Instructed customer that thendryer vent needs to be clean or problem will happen again. Customer approves.
Near Los Banos, CA 93635
Kenneth
Job Details: 03/16/2020
WASHER MAYTAG MVWC565FW0 Installed belt and tested unit. Unit is now working properly. Customer approves function at this time.
Near Santa Clarita, CA 91350
Raymond
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Make 3 call count. Unit has continuous frost problem. 3 way valve and sealed system good. Need air channels, evap covers, drain pan, control evap motor and support.; rqstng P&A on 1 W10836964 (pan-drip) and 1 W10860238 (air-tower) and 1 W11211387 (cover-evap) and 1 WPW10469927 (housing)"
Near Burbank, CA 91505
John
Job Details: 03/16/2020
DISHWASHER JENN-AIR JDTSS244GS0 "The left Upper rack track system, came apart. Replace both left and right upper slide for the racks. The dishwasher tested good with no fault codes."
Near Los Banos, CA 93635
Kenneth
Job Details: 03/16/2020
WASHER WHIRLPOOL MVWC465HW2 Found wetness during fill. Replaced drain pump and valve. Hose had no holes. Tested unit. Unit is now working properly. Customer approve function at this time
Near Canyon Country, CA 91387
Raymond
Job Details: 03/16/2020
WASHER WHIRLPOOL MVWB765FW3 "Upon arrival cx states unit has F3E1 fault, tested and found no clear restriction on pressure hose. Used drill bit and opened pressure port per SP. tested unit, unit is working as designed. Informed cx this is cheapest route. If unit persists control would be the failure. Cx did not want further repair at this time. Collected 115 SC."
Near Riverside, CA 92509
Kevin
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Unit not cooling in both compartments. I found FC temp at 44 degrees and partial frost pattern. Low side sealed system leak. Unit needs compressor and evaporator. Ordering parts. Allow 3 hours on return. Needs sealed system autho. ; rqstng P&A on 1 W11209866 (compressor) and 1 WPW10313899 (evaporator)
Near Riverside, CA 92506
Kevin
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Unit not making ice. When I put unit into diagnostic to test ice maker, the front interface started to reset itself and then main control just running 3 way valve over and over. Software issue suspected. Ordering user interface. I will use main control on return. ; ordrng 1 W10848301 (cntrl-elec)"
Near Modesto, CA 95358
Cruz
Job Details: 03/16/2020
DRYER MAYTAG MEDX655DW1 "Fixed 4 FCC- cx claims unit is not drying clothes properly long dry times, cx has a restriction in there housing venting that is causing long dry times, found door seal to be shredding from normal wear, installed new part (door seal, adhesive) door seal ok, unit is heating as designed as well. Cx ok repair."
Near Riverside, CA 92508
Kevin
Job Details: 03/16/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling enough in RC and freezer door not closing properly. I found mullion strip not making contact with cabinet allowing outside air into RC causing warm temps. I adjusted left side RC door to correct issue. Freezer door not closing due to upper adaptors being broken causing upper drawer not to go back all the way. Unit needs left and right side adapters for upper drawer in FC. Ordering parts. ; ordrng 1 W11131390 (bracket) and 1 W11161915 (bracket)
Near Exeter, CA 93221
Michael
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Cx states unit is not cold enough milk is spoiling quickly.Found temp adjustment set to normal. Checked freezer temps with thermal probe and is at 14°No ice build up inside unit.Compressor is not running and condenser fan is not running. Rebooted and cycled thermostat but still cannot get any fans to engage. Replaced main thermostat W10866230. Rebooted unit and all fans and compressor now are running and blowing cool air. Advised cx to wait 24 hours for operating temps. Job complete
Near Porterville, CA 93257
Michael
Job Details: 03/16/2020
WASHER MAYTAG MHW6630HW0 Cx states on first wash cycle the bellow outer spring came off and door would now not shut.Reinstalled bellow onto front panel. Installed bellow spring clamp. Door now closes as designed. Job complete
Near Fresno, CA 93705
Irvin
Job Details: 03/16/2020
DRYER WHIRLPOOL WED49STBW1 "The dryer motor failed. Timer door switch start button, all check good. ; ordrng 1 279827 (motor!dryer)"
Near Burbank, CA 91505
John
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KBBR206ESS01 "Replaced four lights inside the refrigerator section. The top left one was burnt out in the bottom right one was burnt. After replacing the lightbulbs the refrigerator tested good. Note, the customer is not happy with the different color of the lights the new lightbulbs are dim compared to the old lightbulbs."
Near Porterville, CA 93257
Michael
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW560CHW0 "Cx states unit would not drain.Found two large blankets inside washerC9E1- long drainRan drain pump and drained out all water as designed.Ran auto test 12 and unit filled, tumbled, drained and hi speed spin passed all cycles as designed. Cx is using non approved soap causing long drain issue. Took quick pic of soap. Advised cx on proper soap use and loading to separate bulky items from normal laundry. All ops are as designed at this time. No functional failures job complete"
Near Santa Clarita, CA 91350
Raymond
Job Details: 03/16/2020
WASHER MAYTAG MVWB855DC3 "Upon arrival cx states she has heard a noise 3 times but can not pinpoint the intermittent noise. Tested unit empty and loaded no noise heard, unit passed alll tests. Cx also states unit will still fill after water is shut off, this is normal. Instructed cx on proper use and care, cannot duplicate noise. Informed cx to record noise if possible. Unit functions as designed at this time."
Near Tehachapi, CA 93561
Patrick
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW8540FW1 Removed and replaced ran auto test. All ops checked good at time of service
Near Templeton, CA 93465
Tom
Job Details: 03/16/2020
WASHER MAYTAG MHW7100DC0 "Entered diagnostics, found error code F3E1. Ran diagnostic tests, all components functional, no errors detected. Customer states that unit will complete cycles intermittently, tech suspects Pressure Switch. Order Pressure Switch and Control Board./Control Board - (W11029154)Pressure Switch - (WPW10448876)/NOTE - PART OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY, TECH REQUIRES EXTRA SLOTS/RO - 6957618-01 = other unit, is a recall for TR/RO - 6991832-00 = current ticket, order parts with other ticket/Calling Dispatch - Informed Dispatch that there is a second ticket for this customer that is a Recall on TR, two laundry sets in one home. RO Number given by retailer, Dispatch will research and provide pseudo for tech to order a Drain Pump./Drain Pump - (WPW10605427)/NOTE - RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY, AND WITH OTHER TICKET FOR SECOND WASHING MACHINE, TECH REQUESTING ADDITIONAL SLOTS FOR BOTH MACHINES; ordrng 1 W11029154 (cn
Near Victorville, CA 92392
Cesar
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW2 Replaced gear case and pulley calibrated and tested all checked good
Near Lancaster, CA 93536
Jonathan
Job Details: 03/16/2020
REFIRGERATOR WHIRLPOOL WRS315SNHM Found defective thermistor. Replaced defective thermistor. Tested unit and is working properly.
Near Beverly Hills, CA 90210
Isidore
Job Details: 03/16/2020
WASHER WHIRLPOOL CAE2745FQ1 Commercial laundry Needs keys to test . TNT does not know of keys or proof of purchase. SB web shows purchased 11/15/ 2019 labor warranty over 3 months ended 3/15 2020Parts coverage 2years 11/15 2021Not able to verify without keys(coins ? Where’s the quarters); saved tckt
Near Lancaster, CA 93535
Jonathan
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW560CHW0 Replaced defective latch. Found defective control ; ordrng 1 W11322879 (cntrl-elec)
Near Palmdale, CA 93552
Jonathan
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced defective dispenser. Tested unit and is working properly
Near Templeton, CA 93465
Tom
Job Details: 03/16/2020
ICE MAKER KITCHEN AID KUIX535HPS00 "Entered diagnostics, all sensors good, Water Valve good, Recirculation Pump good, Drain Pump good, Cooling and Heating good. Had a power shut down during diagnostics. Ran unit in normal operation for observation, another power shut down with self restart. Order Control Board and Recirculation Pump, tech noticed different levels of water per fill./Control Board - (W11034363)Recirculation Pump - (W11325175); ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (PUMP)"
Near Acton, CA 93510
Jonathan
Job Details: 03/16/2020
WASHER MAYTAG MVWC565FW0 Found broken agitator. Found broken agitator. Tested unit and is working properly
Near Agoura Hills, CA 91301
Joe
Job Details: 03/16/2020
RANGE JENN-AIR JDRP548HL00 Units control panel was damaged from whirlpool shipping. Replaced control unit is functioning as designed. Job com0lete.
Near Arvin, CA 93203
Patrick
Job Details: 03/16/2020
WASHER MAYTAG MVWC565FW Unit not going into spin cycle. Checked errors and there was a lid lock error. Needs new lid lock. Removed and replaced tested unit. All ops checked good
Near South El Monte, CA 91733
Andy
Job Details: 03/16/2020
FREEZER AMANA AZF33X16DW00 "No cooling, replaced compressor and tested unit working properly"
Near Madera, CA 93636
Timothy
Job Details: 03/16/2020
RANGE - GAS MAYTAG MGS8800FZ0 Called WPTS( 7727357330) found 10vdc at the bake valve on the regulator but it is not opening. Per WPTS the DSI is getting voltage from the main board or it would not attempt to ignite. The igniter sparks but there is no ‘click’ when the valve is supposed to open. The gas line is too short so I can not have it connected when checking voltage to various components. The unit seems to perform differently when the gas line is connected. I suspect this is because it is providing a ground to the unit when it is connected.The power cord has no ground prong. The cooktop burners ignite. I have tried the bake with the gas shut off on the regulator in both positions. I have checked install manual for the correct position of the shut-off. WPTS wants me to put another regulator on the unit. ; rqstng P&A on 1 W10861656 (regulator) and 1 W10889764 (cord-power)
Near Thousand Oaks, CA 91320
Joe
Job Details: 03/16/2020
WASHER MAYTAG MHW6630HW0 Replaced ui control unit is now functioning as designed. Job complete.
Near Delano, CA 93215
Erick
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Call tech line in formed of findings. Made adjustments on control and top freezer. Unit passed all test at the time of service. Job complete
Near Madera, CA 93636
Timothy
Job Details: 03/16/2020
DISHWASHER JENN-AIR JDTSS244GP0 Installed LH and RH tracks. Called WPTS(7727359469) and asked about the lower rack was covered . WPTS states this is covered for 60months. Advised to call WPTP. ; rqstng P&A on 1 WPW10056351 (tine-row)
Near Pasadena, CA 91107
Francisco
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KSRB25QGSS01 Checked unit found broken support not allowing micro switch to engage when paddle is pressed. Ordering part please RS for Friday if possible.; ordrng 1 WP2180226 (bracket)
Near Fresno, CA 93720
Timothy
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Unit has minimal frost pattern. The compressor and fans are running, the compressor is pulling 1.49 amps called WPTS(7727360064) told to separate the sealed system and Back flush the unit with nitrogen. Told to Install a new compressor. Told to advise the customer these units were not intended for garage use and the extreme temperatures could effect cooling, shorten the life of the unit and cause them to use more power. ; rqstng P&A on 1 W11209866 (compressor) and 1 WPW10143759 (dryer)"
Near Perris, CA 92571
Kevin
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW4850HW1 Customer said unit is making a loud noise during operation. I tested unit and found belt slipping on gearcase pulley. Unit needs new belt and cam kit. Removed and replaced cam and belt. Tested unit. All tests good.
Near Pasadena, CA 91107
Francisco
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMT00 Re ordering parts and RS for Friday if possible please.; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)
Near Adelanto, CA 92301
Darren
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced filter cover, holding in place normally."