Cruz B.

WHIRLPOOL REFRIGERATOR WRS325SDHZ00 CALL BACK REPAIR. Installed new parts ( ice maker,valve) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, cx ok repair.

James R.

KITCHENAID REFRIGERATOR KRFF305ESS00 Damper popping when opening and closing. Unit needs damper; ordrng 1 WPW10594329 (control) R&R control. Unit working properly

James R.

WHIRLPOOL OVEN WGE555S0BS02 Found switches to be shorted causing light to be on due to closed circuit. Unit needs switches; ordrng 1 WP7403P238-60 (switch-inf) and 1 WP7403P239-60 (switch) and 1 WPW10295048 (switch-inf) and 1 WPW10441696 (switch-inf) R&R all parts. Unit working properly ; Job Cmpltd,

James R.

MAYTAG WASHER MVWC565FW0 Found drain pump to be shorted. Unit needs pump ordrng 1 W10876600 (drain pump) REMOVED AND REPLACED PUMP Calibrated unit. Unit working properly

James R.

MAYTAG WASHER MVWX600BW0 Unit had long drain error codes. Found pump not to be moving water efficiently unit needs a new pump. ordrng 1 WPW10661045 (drain pump) Upon return trip found gearcase to be bad. CUSTOMER opted to replace unit instead of repair.

Douglas P.

maytag washer MVWX655DW1 Drain pump running found unit was running due to too much soap cleared codes ran calibration all unit functions are working properly unit is working properly advise customer on proper soap amount in use and care

Douglas P.

amana dryer NED4655EW1 Unit spinning but not heating found unit you have a blown thermal fuse removed and replaced fuse unit is working properly; used 1 279816 (THERMAL CUT OFF HI)

Douglas P.

roper dryer RED4516FW0 Customer states unit not drying found exhaust line was crushed against wall not allowing unit to vent moved it unit out from wall unit drying properly. Advise customer of proper use and care;

Douglas P.

kitchenaid range KSDB900ESS2 Called tech line Sr 7722608859 tech line states the they sending the product info to product review to see what is going on with the software Tech line said they will contact cx or office about next step

Douglas P.

whirlpool refrigerator WRX988SIBM00 When removed evaporator cover to replace harness and fan found red wire from body to be corroded not allowing fan to work properly try to cut wire back and splice back together but connection is too short call tech line tech line advise me that that wire is not repairable due to it being part of the body tech line stated unit is nonrepairable Sr 7722609511 referring customer back to American home shield

Irvin F.

whirlpool refrigerator WRF535SMBB00 Icemaker is not producing any ice. Has not had ice for couple weeks. Bypassed fill valve on IM motor head, water flowing. Jumped unit to cycle. The unit cycled properly. Filter is good power is good. Issue WATER FILLING THE MOLD WAS TURNED DOWN, this caused smaller pieces of ice which the sweepers could not eject consistently. Increased fill time for larger cubes. Ice should produce consistently.

Irvin F.

whirlpool refrigerator WRF555SDHV01 The ICE MAKER failed to cycle. Water enters no cycling. Replaced the IM WPW10300024, powered and cycled. All functions normal.

Irvin F.

whirlpool oven WOS51EC0AB04 Unit came with home. STONEFIELD says the oven is not operating. Confide there is no display. The control fuse failed. Replaced fuse. Powered unit. Started the unit. Unit is showing display and heating. All functions normal. ; used 1 W10545255 (FUSE ASSY)

Irvin F.

whirlpool range WFG320M0BW2 The range oven was leaking. (PG&E LOCKED OUT UNIT). Checked the units lines and connections no leaks, leak detector, observed flame bar cycle on and off, good flame. Replaced the regulator W10638126. Safety concerns. All ops normal.

Irvin F.

KITCHENAID REFRIGERATOR KRMF706ESS00 The unit is not dispensing ice. The auger motor is rusted. ; ordrng 1 W10822606 (motor), Removed failed motor. Installed motor. Test passed. All ops normal.

Irvin F.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 CX says the lower IM WILL NOT CYCLE. bypassed cycle failed. Replaced IM powered, unit cycled and filled. All ops normal. This is a replacement from WP. ; Job Cmpltd

Irvin F.

GE WASHER GTW680BSJ3WS the unit is not draining. The drain motor is sieved up. Removed from the unit checked for movement. Bound sediment in the pump. ; ordrng 1 WH23X24178 (PUMP), The units pump was not draining out. The impeller housing is clear. The pump would not move water during operation. Replaced pump. Powered unit ran cycle test passed. All ops normal. INFORMED CX TO REDUCE SOAP , AND USE EXTRA RINSE.

Irvin F.

FRIGIDAIRE REFRIGERATOR FGSS2635TF CX says the unit is not making ice. Flex tray is out of shape. Replaced the component 243297606. All options normal.

Ethan S.

whirlpool refrigerator KSSS48QJW00 Upon arriving to the customers home customer stated that the unit was not getting cold enough found condenser is to be really dirty clean condensers also found Piercing valve on unit from Perth piercing valve to be covered with Frost causing a leak in the subsystem did let the customer know he will be on needing me a sealed system job customer said he would have to think it over with his wife to see if they want to fix or get a new unit job is complete

Ethan S.

KITCHENAID DISHWASHER KDTE254EWH Arriving to the customers home found of the customers dispenser was not functioning it was not operating properly replaced with new dispenser W10861000 tested unit checks good job complete

Ethan S.

AMANA REFRIGERATOR AFI2539ERM00 Upon arriving to the customers home customer stated that the icemaker is not functioning found icemaker was getting proper voltage but was still not operating how it should replace icemaker tested unit checks good job complete

Ethan S.

WHIRLPOOL WASHER WFW8540FW1 Upon arriving to the customers home customer stated the door is cracked did find at the door glass was cracked meeting to send you off so to double check to see if this is covered may be considered cosmetic; ordrng 1 WPW10607723 (door-glass) Replaced door door checks given no issues job complete;

Ian B.

WHIRLPOOL DISHWASHER WDF520PADW7 Tech found during testing that dry vent did not open this time. Need to replace vent components.; ordrng 1 8269259 (gasket,vent) and 1 W10329609 (vent) and 1 W10671924 (deflector) Installed parts, adjusted rinse aid dispenser level, and tested unit. Verified all functions are working at time of visit, including heater. Any further issues are caused by nonuse of rinse aid.

Ian B.

MAYTAG WASHER MVWC555DW1 Tech found spin light blinking on arrival. Held cancel button to clear and ran automatic test mode. No failures during test mode and unit shifts and drains properly. Read calibrated machine control, and unit now test good. ; Job Cmpltd

Ian B.

whirlpool refrigerator WRV986FDEM01 Tech found a large amount of frosting in fresh food evaporator. Checked all components and found them working in testing good. Advised customer that this issue can be caused by an air leak from one of the doors not closing for an extended period. Customer states fresh fruit doors may have been left open sometime in the recent past. All door seals and rails test good. Advised customer that a full defrost of the unit is required in order to restore proper airflow and cooling. ; Job Cmpltd

Ian B.

whirlpool range weg745h0fs0 Tech found spillage on and underneath bottom plate. This is not an issue that warrants repair and does not affect the function of the machine. Cleaned the spillage underneath the bottom plate as much as was able, but was not able to remove it all. Advise customer that light smoke from food spillage is normal operation.

Timothy J.

whirlpool refrigerator GI5FVAXVL01 Customer states the unit stopped cooling . Another technician came out and diagnosed the compressor . Customer was told the compressor was covered under a 10year warranty. Found it is not. I had a spare start device in an open package. Installed this on the compressor and found it started. Compressor sounds good. Informed customer that if the unit should not cool or this device wears out then they should consider a new unit

Timothy J.

kitchenaid rerfrigerator KBSN608ESS00 FC temp at 0f. IM cycling but not adding water. Manually actuated the valve by a jumper at the IM. The IM valve operated. Unit needs a new IM.; ordrng 1 WPW10277450 (icemaker), Installed I’m. I’m cycled correctly. No leaks noted.;

Timothy J.

JENNAIR DISHWASHER JDB9000CWP2 ran unit through a service test and found the motor does not start. Unit needs a new sump assembly.; ordrng 1 WPW10605057 (pump and motor assy), Removed unit from cabinets. Noted unit is not even with cabinet. Removed sump and installed new part. Tested unit for function and leaks . Unit operating normally, no leaks noted. Installed unit so it sat as even as I could get it. If I raised either side the door alignment was off

James M.

MAYTA WASHER MVWB835DW3 Found unit unable to drain. Checked drain and found a thin tank top shirt had been sucked into drain pump and had clogged drain. Drained nit manually and removed glitches g from drain sump area. Reassembled unit and tested. Passed all calibration and is working as intended

James M.

WHIRLPOOL DISHWASHER WDF520PADM7 Customer stated that had found water on the floor at the bottom of door. Checked for leaks and gaps and found none. Tested unit and found No leaks at this time. Instructed customer about over loading or soaping. Unit showed no signs of damage.

James M.

WHIRLPOOL DISHWASHER WDT720PADM2 Found unit with lower wash arm not attached reattached and tested unit. Noticed small amount of water under unit. Upon inspection found leak in sump seal allowing water to drip under unit during rinse cycle ordering new sump assembly and drain pump will return 8-1-18 to install ; ordrng 1 W10876537 (drain pump) and 1 WPW10671941 (pump&motor) Replaced sump assembly and drain pump. Tested unit and found no leaks or other issues. Unit is functioning properly at this time.

James M.

WHIRLPOOL MICROWAVE WMH31017HS-1 hook up of microwave ISSUE. Inspected unit found hook up complete with no problems. Also directed customer to use and care guide in regards to fan operations and cooking functions. Unit is functioning at this time with no dents, dings, or blemishes on or around the unit

James M.

WHIRLPOOL COOKTOP WFG320M0BS3 Customer had questions about power coward being plugged into adapter as wall outlet was 2 prong not 3 prong. Advise customer that appliances are not meant to be hooked into adapters or extension cords. Customer agrees and will have electrician change wall outlet. Tested unit and found Unit is fully functional at this time

James M.

WHIRLPOOL REFRIGERATOR WRS315SNHM00 Customer want sure if he was supposed to remove drain pan from bottom of unit. Installer had not removed securing tape and customer was afraid it was installed incorrectly. Checked unit and found no issues. Customer also needed instruct on lowering wheels to move fridge to clean behind it. Instructed customer and referred them to their customer use and care manual

Enrique R.

WHIRLPOOL RERFIGERATOR WRF736SDAM12 Inspected a whirlpool refrigerator . ice maker not producing ice . I diagnosed the unit , e2 error code , shorted module . Ice maker p#wpw10764668 . Replaced the ice maker . Ran a fill test #45 . All functions checked normal at time of service . No leaks .

Enrique R.

MAYTAG DRYER MEDX655DW1 Inspected a Maytag dryer . the dryer turns off after 1 minute . I diagnosed the unit , found the a shorted heating element and timer . The dryer starts and turns off . ; ordrng 1 279838 (element,heater) and 1 WP3977767 (thrmst-fix) and 1 WP8318268 (thrmst-fix) and 1 WPW10642928 (timer), Replaced the heater element , timer , thermal fix and thermostat . The dryer starts the time dry cycle , runs 15 minutes, stop . Works intermittently . I called techline , spoke with Kevin file #772249517 , drive motor overheating .; ordrng 1 279827 (motor!dryer) Replaced the drive motor and wheel . Now the dryer works as designed . ; Job Cmpltd, saved tckt [

Enrique R.

MAYTAG DRYER MGDB850YW1 Inspected a Maytag dryer . Unit very loud . ( squeaky noise ) . I found defective pulley assembly . Replaced dryer repair kit p#4392067 truck stock . All functions checked normal . ; used 1 4392067 (DRYER REPAIR KIT)

Enrique R.

WHIRLPOOL REFRIGERATOR WRS325SDHB00 Inspected a whirlpool refrigerator, unit only dispensing crushed ice . Shorted motor .; ordrng 1 WPW10317991 (motor), Replaced the dispenser motor . All functions checked normal.

Enrique R.

WHIRLPOOL DISHWASHER GU3600XTSY0 Inspected a whirlpool dishwasher, unit leaking underneath . I found water leaking from the overfill control assembly . ; ordrng 1 8193506 (switch) and 1 WP8268895 (float-asm) and 1 WP9741998 (nut),Replaced the float assembly , switch and nut . Tested the dishwasher on rinse only cycle . All functions checked normal . No leaks

Enrique R.

WHIRLPOOL ICEMAKERR GI15NDXZS2 Inspected a whirlpool ice maker , thin ice cubes . on previous visit ,I called techline , we tested the unit , found inlet valve error code . I replaced the valve . Replaced the water sensor/motor assembly . All functions checked normal at time of service . No leaks . Job Cmpltd,

Erick S.

WHIRLPOOL REFRIGERATOR WRF555SDFZ05 , Inspected a whirlpool refrigerator . Customer complaining , not cooling . The compressor and fan motors are working , unit not cooling . Partial frost on the evaporator . ordrng 1 W11209866 (COMPRESSOR ), Installed new parts on unit. Pulled vacuum, recharged system and inspected for leaks and found none. Unit is now cooling in both sections.

Erick S.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 Cycled unit and found door not sealing in freezer causing ice build up. Door not closing due to too many stacked items on bottom basket which is not allowing the top basket to close all the way. Rearranged items and door is now sealing removed frost build up. Fan loose connector at fan causing it not to run. Resecured connector to major harness. Retested through test cycle and it passed all tests with no errors. Job comp;

Erick S.

whirlpool refrigerator WRS322FDAB 15:36, Found frozen tube causing ice unit not to make ice. Defrosted tube and tested water valve. Found solenoid not opening all the way causing water error. Replaced ice maker WPW10300022 and vavle WPW10179146. Retested it and it passed all tests with no errors.

Erick S.

frigidaire refrigerator FGHD2368TF1 Cycled ice maker and found it not responding while getting voltage. Repalced ice maker. Retested it and it cycled and filled with no errors. Job comp used 1 243297606 (ICE MAKER)

Erick S.

frigidaire rerfigerator FFTR1821TB0 Upon arrival found freezer tower full of frost. Found broken fan blade causing no air circulation. Timer would not advance to engage heater, replaced timer. Retested it and now unit is cycling and cooling.

Erick S.

frigidaire refrigerator LGHB2869TF Cycled unit and found unit door not sealing correctly causing unit to build up frost. Found rail not aligning correctly causing gap. Top sliders are very hard to pull. Defrosted ice build up and rails are still not sliding. Cycled ice maker and found it double filling causing it to leak water. Unit will need new ice maker and slide assembly ; ordrng 1 242253002 (valve-water) and 1 5304507978 (slide assembly) and 1 5304507979 (slide assembly) and 1 5304508096 (slide assembly) and 1 5304508097 (slide assembly), Installed new parts on unit. Door is now sealing all the way. Rails open and close smoothly. Ice maker cycled and filled with No leaks.

Kenneth M.

kitchenaid refrigerator KRFC704FBS00 Installed all listed parts. Replaced evap cover and board due to service pointer. Unit was frosted over. Relocated thermistor. Unit had loose handles. Tightened handles for customer. Unit is now working properly. No damages on or around the unit caused by technician. used W11169516 (CNTRL) W11167902 (Cover)

Kenneth M.

kitchenaid refrigerator KRMF606ESS01 Unit not cooling in ffc. Found ice build up on evaporator causing poor air flow. unit needs new thermistor kit and relocate to correct location. ; ordrng 1 W11087438 (motor-evap), Defrosted all ice buildup on evap. Installed new thermistor harness kit. Relocated thermistor. Tested unit and unit is working properly. Customer approves job at this time . No damages dents or blemishes on or around unit

Kenneth M.

whirlpool range WFG320M0BS3 Knocked on door and found that customer had called in to cancel call yesterday. Customer said micheals appliance came out on Tuesday July 31st and repaired appliance. Customer said they called the shop and cancelled. ;

Kenneth M.

KITCHENAID REFRIGERATOR KSSC48FJS00 found unit with temps to warm. Found sealed system leak at heat exchanger. Ordering new heat exchanger and evap. Water and debris sucked in and compromised compressor. Ordering parts. 1 4388575 (evaporator), 1 WP2003003 (exchanger), installed compressor and exchanger. Recharged with 7.50 OZ of R134A refrigerant and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Kenneth M.

WHIRLPOOL WASHER MVWX655DW1 Upon arrival. Customer was concerned about water level. Tested unit and found no fault codes. Tested water levels and found water levels normal. Customer concerned about clothes still being over water line. Informed customer that it is normal for water to be over water line. Customer concerned about soap staying on clothes. During test. Customer placed dish soap on top of load and allowed unit to advance through cycle. Informed customer that placing liquid dish soap on the clothes is a complete different scenario then if she was to put soap in the dispenser and let the soap mix in with the water while it’s being dispensed. Informed customer that there isn’t anything wrong with unit and if she needs more water then to run it on bulky/sheets. Also directed customer back to use and care manual for proper loading techniques and soap usage. Per whirlpool techline: Normal can’t use deep fill wash. Drop straight down in tub loosely around edge of tub. Don’t wrap a

George Y.

MWHIRLPOOL WASHER WTW8040DW4 Found washer with error of long fill notice cold water not all the way on turn water all the way on put into diagnostics remove error customer instruct water was not open all the way retested check out ok complete . No dents or dings cause by tech.

George Y.

kitchenaid refrigerator KFIS29PBMS03 Found refrigerator right side of freezer door has a gap reposition track on door remove ice debree retested check out ok customer instruct to open door from center. No dents or dings cause by tech

George Y.

MAYTAG WASHER MHWC7500YW0 Found washer giving out error 22 lost rpm Erin put into diagnostics recalibrated tested ok complete. No dents or dings cause by tech.

George Y.

whirlpool dishwasher WDF540PADB2 Found dishwasher not filling found inlet valve connector not making good contact, vavle was a bit damaged. removed and replaced the inlet valve, reconnected, retested, check out ok complete no dents or dings cause by tech.; used 1 W10872255 (valve-inlt)

Dane K.

frigidaire refrigerator FFSS2614QS Upon arrival unit was not making ice and not dispensing ice. Ice maker mold cracked and leaked into the bucket. When customer attempted to dispense ice the solid block of ice broke auger and ice bucket. Unit needs new ice bucket after installation of ice maker; 1 241860803 (ice container asm), Removed and replaced ice bucket and tested unit. Unit functions normal now

Dane K.

frigidaire refrigerator LFSS2312TF0 Upon arrival the unit was not making ice. Found the icemaker motor would not harvest when manually started. Removed and replaced ice maker and tested unit. Unit functions normal now;

Dane K.

frigidaire refrigerator FGHS2631PF Upon arrival the fresh food door was not sealing. Found gasket failing. Removed and replaced gasket and tested unit. Unit functions normal now; used 1 241786009 (SEAL) from stock, Job Cmpltd

Dane K.

GE WASHER GTW460ASJWW Upon arrival the unit would not start. Found unit with bad control and bad lid lock.; rqstng P&A on 1 WH01X27954 (LOVK) and 1 WH18X25395 (pcba 2015 le triac), Remove and replace door lock and control board programmed identity of control board. Unit functions normal now

Dane K.

ge freezer FUF17DLRAWW Upon arrival the unit was giving an she2 fault code. Per tech sheet thermistor is out of range. Unit needs thermistors and board.; ordrng 1 WR09X27221 (THERMOSTAT) and 1 WR55X27229 (BOARD) and 1 WR55X27914 (TEMP SENSOR), Remove and replace temp sensor, thermostat, and control and tested unit.

Dane K.

GE WASHER GTW460ASJ8WW Upon arrival the unit was not draining. But unit in drain and was getting 120 to drain pump but drain pump was only making a horrible noise and not draining. Unit needs a new pump; ordrng 1 WH23X27574 (PUMP), Remove and replace drain pump and tested unit. Unit functions normal now

Dane K.

KITCHENAID REFRIGERATOR KRMF706ESS01 Upon arrival unit was not making ice. Ran test 56 and got e 5 fault code. Found ice box fan not turning in test 36. When checking voltage at fan noticed that icemaker was stopped in the middle of harvest. Installed new icemaker still needs a fan; ordrng 1 W10846539 (evaporator fan blade), Removed and replaced fan motor and tested unit. Unit functions normal now.

Dane K.

FRIGIDAIRE REFRIGEATOR LFSS2612TE0 Upon arrival unit was not making ice. Found icemaker motor not turning. Removed and replaced ice maker and tested unit. Unit functions normal now

Bryan D.

Ice container is broken. Need to re order. Customer wants all Parts installed at same time. Ordering ice container. ordrng 1 W11185686 (ICE CONTAINER ), Removed and replaced ice maker. Cycled ice maker. Ice maker filled and cycles. Functioning as designed. Installed new ice container. No dents dings or scratches caused by tech.

Bryan D.

IKEA MICROWAVE IBMS1455WS0 Upon arrival customer states start button will not work. Start button is stuck. Rich ordered button. Will also install control on return visit. Removed and replaced button and control board. Tested unit. Unit now functions as designed. USED 1 W11116990 (Button)

Billy J.

maytag microwave MMV4205FZ0 upon arrival customer stated door open door closed error found unit had bad door switches interlocks broke when changing out changed interlocks. job complete all functions work as designed. used 3 W10727360 (switch)s 2 W10138793 (fuese)s WPW10156813 (intrlock); WP8206419 (interlock)

Billy J.

WHIRLPOOL REFRIGERATOR ARB2257CW Upon arrival freezer doors barely opens do to rails failed also gasket is ripped ordering both freezer rails customer requested morning; ordrng 2 WP67002767 (slide- dra)s, removed and replaced rails and gasket retested job complete.

Billy J.

MAYTAG WASHER MVWC416FW1 Upon arrival customer is using washer at a hair salon/ commercial setting informed cx unit is not covered under warranty informed of cod he cancelled appointment ;

Billy J.

WHIRLPOOL REFRIGERATOR Upon arrival unit had bad resorvoir removed and replaced retested job complete; Job Cmpltd, USED 1 W10753488 (RESERVOIR)

Billy J.

KITCHENAID REFRIGERATOR KRFC704FSS00 upon arrival customer states unit is no producing enough ice bells refrigerator with a frozen evaporator unit needs sp evaporator cover and new control W11169516 W11167902 make 2 job count; ordrng 1 CONTROL (CONTROL) and 1 EVAPCOVER (EVAP COVER), Removed and replaced evap cover and control per sp relocated thermistor job complete.

Raymond H.

WHIRLPOOL REFRIGERATOR WRS321SDHW Upon arrival customer complaint was food freezing in RC. Measured temps FC 0F RC 38F. Found plastic bag partially covering cold air return and food pressed on the side and back of liners. Unit functions as designed at time of service. Instructed on proper use and care of unit, also explained proper air flow needed to prevent cold spots in RC.; Job Cmpltd

Raymond H.

JENNAIR DISHWASHER JDB8200AWS3 Upon arrival controls had failed. Part defective. Need control and panel.; ordrng 1 W10866118 (cntrl-elec) and 1 WPW10418326 (panel-cntl) Replaced controls and panel. Tested unit, unit has no operation. Line voltage present but neutral is not, ran through tests and found door latch with no continuity, that’s where neutral passes to unit. Needs door latch.; ordrng 1 WPW10653840 (door latch), Replaced door latch and tested, unit will not turn on. Contacted Dustin SR7722605775. While waiting on hold unit powered on and drained, and was functional but when Dustin was on the line the unit stopped working all together. Discussed the intermittent operation and was instructed to measure voltage. Supply voltage from home dropping to 6 volts and back to 118v. Customer needs and electrician. Unit functions as designed.

Raymond H.

WHIRLPOOL REFRIGERATOR WRF535SMBM00 Upon arrival customer complaint was unit not cooling. Inspected and found loose connection at compressor. Secured connection and tested unit. Full frost patter on evaporator. Unit functions as designed.

Raymond H.

WHIRLPOOL REFRIGERATOR KFIS29PBMS00 Upon arrival ice maker still not harvesting properly. Temps are within range. Ice maker passes all tests. Only other part that controls ice maker is the board. Board shows it’s discontinued. Needs the control board for the ice maker.; rqstng P&A on 1 W10581605 (CONTROL), Replaced controls. Tested unit, ice maker filled and cycled.

Patrick C.

WHIRLPOOL REFRIGERATOR WRB329DMBB Found the unit no cool at all. Was delivered and plugged in 24 hrs and didn’t work at all. Compressor doesn’t sound like it is working. It’s buzzing abnormally. Checked all cooling lines to make sure no signs of leaking. Needs new compressor ; ordrng 1 W10507884 (compressor) Removed and replaced part and I don’t have flux to finish ;Finished sealed system repair. Vacuumed and recharged unit. Tested unit all ops checked good ; used 1 CD8404 ([Alt for AF1200]), and 1 FREON R134 (4.5 OZ)

Patrick C.

WHIRLPOOL REFRIGERATOR WRT541SZDW00 Found the unit leaking into the fridge section. Coming from the freezer. Air being sucked into the freezer.Needs new seal kit. And the liner sealed with silicone ; ordrng 1 W10916494 (blade-fan), Removed and replaced part. Tested unit. All ops checked good

Patrick C.

MAYTAG WASHER MVWC565FW Found the unit having issues with no spin or wash action. Checked errror codes and found a latch error. Tested latch and it wouldn’t lock just continues to click. Removed and replaced latch. Tested unit. All ops checked good USED 1 W10838613 (LATCH)

Patrick C.

WHIRLPOOL MICROWAVE WMH76718AS0 David 7722606769 No known issues for this particular problem. Recommended to replace the control. Calling safety team to see if full autho and to document spoke to Theresa stated that they would only cover trip and diagnostics. 293.31. Called customer cause he wasn’t home and he doesn’t want to repair

Patrick C.

WHIRLPOOL REFRIGERATOR ED2VHEXVQ01 Canceled at the door found out it was a filter ;

Patrick C.

MAYTAG WASHER MVWX655DW1 Customer experiencing a leak. Leaked all over. Unit has cosmetic damage to it. Apparently Home Depot sold it to her on a discount. Unit was dropped and tub is cracked. Needs to be replaced to fix unit. Customer wants to take it back. Told her that’s between her and the store, ; ordrng 1 W10512161 (tub asm), Removed and replaced tub. Calibrated and ran auto test. All ops checked good ; Job Cmpltd

Michael M.

WHIRLPOOL REFRIGERATOR WRS325FDAB02 Customer states ice maker is now not making as much ice as it use too.Tech found frozen cubes in ice maker and half a drawer of ice cubes.Tech removed and replaced ice maker assembly. Tech manually cycled ice maker and unit filled with water in front of customer. Customer was again advised wait 24 hours for ice production. Unit is operating as intended with no issues

Michael M.

IKEA OVEN IBS550PWS01 UI is defectiveRemoved and replaced UI. unit now displays all characters and ops as intended. USED 1 WPW10158964 (DISPLAY)

Michael M.

MAYTAG DRYER MGDB980BW0 CUSTOMER states unit doesn’t sense clothes F4e F4e3 F4e3 Unit has good flow and gets hot. Replaced thermistor, fixed kicked dryer exhaust vent. Unit ops as intended. USED 1 WP3390719

Hector Z.

WHIRLPOOL REFRIGERATOR WRT311FZDB00 after I sealed some gaps on the supply/return vents the refrigerator got worst. Checked unit and found frost and water dripping, also a big gap in between the cabinet and the liner located on the right bottom corner by the hinge and is probably 1/2 inch wide by 6inch Long. Contacted tech line and they condemn the unit. He said Whirlpool will contact the customer for arrangements.

Hector Z.

KITCHEAID REFRIGERATOR KRFF707ESS01 Customer complaints of fresh food compartment not cooling properly, no ice production. Checked unit and found iced up fresh food evaporator, also after defrosted to run test #4. Ordered evaporator cover and wire harness. Suggest to the customer to unplug unit at least for a complete day. Allow 90 min to do this job. Tech line SR#7722537494.; ordrng 1 W11033168 (harns-wire) and 1 W11211387 (EVAPORATOR COVER) and 1 WPW10389152 (support), Manually removed remaining ice, check all connections, replaced evaporator fan motor with the harness positioning on the suction line of the evaporator the evaporator thermistor.

Hector Z.

MAYTAG WASHER MVWX655DW1 Customers washer not agitating. Checked unit and found broken agitator and worn out drive hub. Ordered both and reschedule.; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate), Replaced drive hub and wash plate. Ran a quick diagnostic test. Tested ok.

Hector Z.

WHIRLPOOL WASHER MVWB765FW1 Washer displaying an F3E2 code (Inlet water temperature fault) open or shorted thermistor. Ordered water valve. Also customer still complaints of washer going out of balance. Noticed floor is not level, Suggested to the customer to place a plywood to get the right hand side of the washer straight.; ordrng 1 W11165546 (WATER VALVE) Replaced fill valve. Erased F3E2 code and ran an automatic diagnostic test. Tested ok.

Hector Z.

WHIRLPOOL WASHER WTW5000DW0 Mechanically washer is doing fine. Unit need a new computer board.; ordrng 1 W11116590 (cntrl-elec), Replaced computer board. Recalibrated and ran a automatic test. Tested ok.

Jesus C.

WHIRLPOOL REFRIGERATOR WRT311FZDW01 Customer states that unit has condensation. Checked unit and found water dripping from center of fresh food section. Checked freezer and found the air tower not seated all the way down. Reseated tower and sealed the liner on both compartments. Unit is working as design.

Jesus C.

whirlpool refrigerator WRF993FIFM00 Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Called techline and document. Unit has the most current software version and evaporator cover. Called techline back and want to have the thermistors values checked. Check value thermistors 128. 7.0v; Job Cmpltd

Jesus C.

kitchenaid refrigerator KFIS29PBMS00 Customer states that unit has condensation. Checked unit and found the adapter on icemaker building condensation. Also found the reservoir line cracked leaking water. Ordered parts; ordrng 1 W11168758 (RESERVOIR) and 5 WP8567668 (tie-wire)s Customer states that unit has condensation. Checked unit and found the adapter on icemaker building condensation. Also found the reservoir line cracked leaking water

Jesus C.

whirlpool refrigerator WRS571CIDM01 Customer was upset and cancelled service.

Jesus C.

maytag washer MSC21C6MFZ00 Customer states that unit broke off. Checked unit and found the chute assembly broken. Ordered it parts. Removed icemaker cover and chute. Installed new chute and coupling. Ran test 44,45 and icemaker is harvesting and filling. Unit is working as design. used WPW10293212 (chute) WP2220458 (coupling)

Jesus C.

maytag washer MHW8200FC0 Customer states that unit has error code. Checked unit and Found error code. Found the cold water valve not working. Valve was shut off, turn valve on and it was leaking. Turn valve off and advice customer to get valve replaced. Unit is working as design.F8-E1 no water detected entering waterF3-E1. Water level system error

Jesus C.

whirlpool refrigerator WRF757SDEM00 Customers states that unit is not making ice. Removed upper panel and icemaker assembly. Removed icemaker and installed new. Ran test harvest per tech sheet and water fill. Unit is working as designed used 1 WPW10764668 (icemaker)

Jesus C.

amana washer NTW4605EW0 Customer states that unit doesn’t complete cycle. Checked unit and found error codes. Rand diagnostics and passed. Verified codes and tested error codes per tech sheet. Manually tested unit and passed. Calibrated unit and reran diagnostics passed. Unit is working as design.F2-E1. Stuck key F5-E1. Lid switch faultF7-E1. Basket speed faultF7-E6. Motor fault.

Aaron B.

samsung refrigerator GTUYGFIYTFYTTYI call that was sent out as a Frigidaire cash call that’s actually a Samsung and has a Lowe’s contract with the owner not home to correct

Aaron B.

Unit fresh food section not cooling checked operations of the freezer -10 deg fan on low tested high not working ordered parts to help increase air flow return vent was iced over could not find any reason to be iced over other than fan might be intermittently working ordered parts; ordrng 1 2209066 (block-fan) and 1 8201798 (block-fan) and 1 WP2306010 (thermistor) and 1 WP2317844 (cover), Installed new fan blocks and fresh food thermistor, advised customer to remove all of the install tape on the shelves still could be also what is restricting air flow , and ambient temps in the house is wee above 85 degrees not optimal temps to operate at normal temps inside causing hi humidity

Aaron B.

Unit is failing fresh food evaporator is leaking refrigerant; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator),Pulled unit out and replaced the Fresh food evaporator , compressor and filter drier , vacuumed system no leaks found recharged the sustenance tested operations normal at this time , used 1 AF1200 (TUBE EXTENSION), and 1 R134A (6 OZ)

Francisco S.

maytag washer MVWX655DW1 Checked unit upon arrival found an unresponsive console. Conducted main board test. Found 120 vac at j5-2 to j5-1, led diagnostic light is off, removed j12 connector actuator. unplugged unit then reset power to unit led is still off. Checked voltage at j12 ground to 12 vcc found 2-3 volts. Bad main control ordering part and rescheduling for tomorrow.; ordrng 1 W11116592 (cntrl-elec) Removed and replaced part listed, calibrated unit then tested ops unit now working as designed.

Francisco S.

WHIRLPOOL WASHER WFW92HEFC0 Customer stated and showed me a video of the unit shaking violently on final spin. Unit was very recently installed therefore I checked the back and found shipping bolts were not removed on installation. Removed bolts then tested by doing a verifying cycle and an additional final spin, customer approves all functions at this time unit is working as intended.

mitch l.

WHIRLPOOL REFRIGERATOR GX5FHDXVY010 Replaced bushing on left fridge door hinge & both fresh food door gaskets, reshaped FF door gasket, door sealing ok.

mitch l.

KITCHENAID DISHWASHER KDTE104ESS4 Replaced 8194001 door balancer with broken strings with door balance kit, tested ok.

Ian B.

MAYTAG WASHER MVWB835DW1 found tub topper had come off of tub. Reattached tub topper and tested. Unit now tests good.

Irvin F.

WHIRLPOOL REFRIGERATOR WRS315SDHZ CX says the unit is not cooling cold enough. The unit is at its coldest. CX INSTRUCT ON FEATURES TEMP ICE AND WATER. CX NEED INFO ON FEATURES. Unit is cooling properly, ice being produced. The unit needs more food to establish better freezing. Unit almost empty. Other than that unit is good

Irvin F.

MAYTAG REFRIGERATOR MSD2573VEW00 Ice maker not operating, ice maker not cycling. Water will flow to the ice maker NEEDS REPLACEMENT Ice maker failed motor. Removed failed Ice maker. installed WPW10300022 ice maker replacement. On powerup Ice maker cycled and filled. All functions normal.

Irvin F.

KITCHENAID REFRIGERATOR KRMF706ESS01 authoRemoved power disassembled existing door. Installed replacement door. Installed all components. All functions normal.

Irvin F.

MAYTAG WASHER MVWB765FW1 Removed power from the unit. Replaced W11165546 water valve and W11135392 main control. Comp,teed assembly of unit. Powered, ran test 51, passed. Alll ops normal.

Irvin F.

The freezer evap coils are pressed against the rear wall. This is causing the unit to drain improperly. Called techline. Informed of the reoccuring issue with leaking. Was asked if the unit is loaded. Informed the unit is not that full. THE CX WILL HAVE TO PUT MORE ITEMS IN THE UNIT TO TAKE UP AIR SPACE. THERE IS TOO MUCH SPACE IN THE UNIT. ADD BOX OF BAKING SODA. DAVE/ TECHLINE

Irvin F.

WHIRLPOOL OVEN KSGB900ESS1 Replaced creased W10913685 console. Installed 1 box of W10814133 bezels.

Francisco S.

whirlpool dryer WGD92HEFC0 Gave customer instruct on how to properly install stack kit and also explained differences between manual drying and sensor drying. Also explained cycle status indicators and referred him to user and care guide page 12 in case he has any further question

Francisco S.

WHIRLPOOL REFRIGERATOR WRX735SDHZ CUSTOMER STATES her veggies were developing light frost inside ffc. Explained how vegetables hold a lot of moisture and tend to sweat inside bags and develop frost. Advised her to use perforated bags. Checked ffc thermistor it is fine. Also tested damper on unit it is opening and closing as it should no air leaking through. Inserted thermo couple into water bottle that has been inside ffc for 24 hours picked up reading at 38.4 / 39 degrees and set temp is 40 degrees. Unit is working as designed. Advised to arrange her food accordingly for best results. Contacted tech line to verify diagnosis. Tech line advised that we are right on target with temp readings and test results. Unit working as intended at this point

Francisco S.

WHIRLPOOL REFRIGERATOR WRF555SDHV01 Customer unit was making some sort of buzzing noise. Inspected unit found evap fan, cond fan, and ice maker fan working ok. Entered diagnostics test number 4 for the compressor unit sounds normal customer is referring to compressor normal ops sound. Explained how sound is amplified by her kitchen configuration. Tightened up back cover to avoid vibration noise unit working as intended.; Job Cmpltd

Francisco S.

whirlpool diwhwasher WDT730PAHZ0 checked unit and power was fluctuating at control. Heated dry key is broken and stuck. Needs control and user interface ; ordrng 1 W11028325 (USER INTERFACE ) and 1 W11116422 (panel-cntl) and 1 W11131683 (CONTROL), Removed and replaced parts listed, tested ops unit working as intended.; Job Cmpltd

Francisco S.

maytag dryer MGDB655DC4 Checked unit upon arrival found no error codes. Inspected burner tube through peep hole igniter was not glowing. Removed front panel conducted voltage check at igniter connector found 120 vac present. Removed and replaced igniter, tested ops unit now working properly.; used 1 279311 (IGNITOR KIT & BRACKE)

Francisco S.

maytag washer MVWB855DC3 CUSTOMER stated his dark clothes was coming out with white residue. Found service pointer on this issue SP#W11042572 instructed customer on amount of soap to use and also referred them to the Maytag website and instructed them to type in white residue for specific cycle selections that will help resolve this issue. Unit is working as designed.

Steven W.

kitchenaid refrigerator KFCS22EVMS8 Under Warrantech service contract repair order #4931278. Found ice maker leaking, fill valve dripping. Needs fill valve 1 W10889233 (icemaker) and 1 WPW10420083 (valve), Replaced fill valve, ice maker kit. Flushed air out of water lines. Reset controls. Advised customer allow 2-3 days for ice, 3-4 days to fill bucket. Unit is cooling properly at this time. Complete.

Steven W.

WHIRLPOOL WASHER WFW7590FW0 Ran diagnostics. Had f7e9 error code. Ran quick test cycle. Washes but won’t spin. Stator windings check ok. Needs ACU.; ordrng 1 W11201273 (APPLIANCE CONTROL UNIT ), Replaced ACU. Has f2e3 error. ACU not compatible with UI. Called tech line. Reinstalled old ACU. Ran diagnostics. Cleared f7e9 error code. Ran quick test cycle. Unit is spinning properly. Fills, washes, drains, rinses, & spins properly. Complete

Steven W.

KITCHENAID REFRIGERATOR KFCS22EVMS8 Found ice container slides binding, door switch sticking. Needs ice container slides, door switch. Customer declined repair. Complete.; Job Cmpltd,

Tyler F.

WHIRLPOOL WASHER WTW7000DW3 Customer unit is not filling with water. Found error codes for water temp and long fill. Removed and replaced valve tested all works good at this time. USED 1 W11220230 (water inlet valve)

Tyler F.

WHIRLPOOL WASHER MHW8200FW Customer unit has error code for no water entering unit. Found drain hose was too far down the drain causing the unit to siphon. Removed and replaced pressure switch for code. All works good at this time.; Job Cmpltd, USED WPW10448876 (SWITCH-WL); AND WPW10605427 (PUMP-WATER)

Tyler F.

WHIRLPOOL REFRIGERATOR WRF555SDFZ04 Customer refer is too cold and unit runs all the time. Found customer had food blocking vent in refer. Showed customer in the user care guide about blocking vent makes unit get too cold and that unit will sound like it’s running too much but the high efficiency compressor and fans are supposed to run. All works good at this time. Set temps to recommended.; Job Cmplt

Tyler F.

WHIRLPOOL WASHER WTW4800BQ1 Customer unit is making a lot of noise. Found suspension is bouncing and worn out. Removed and replaced suspension tested all works good at this time.; Job Cmpltd USED 1 W10780045 (suspension)

Tyler F.

WHIRLPOOL WASHER WTW8040DW4 Customer washer is not finishing the cycle. Found multiple error codes for water temp. Removed and replaced fill valve tested all works good at this time. used 1 W11220230 (water inlet valve)

Tyler F.

Customer ice maker cycle and now has E2 again. Removed and replaced ice maker and user interface. Tested all works good at this time.; Job Cmpltd used W11127835 (INTERFACE) and W11188383 (ICE MAKER)

Tyler F.

KITCHENAID MICROWAVE KBHS179BSS00 Error code for interface and communication error appliance manager and cover plates have holes in them. Ordering parts.; ordrng 1 W10915648 (cntrl-elec) and 2 W10915651 (cover-plt)s, Removed and replaced console. Tested all works good at this time

Tyler F.

maytag dryer MGDB855DC4 flame tube cover is discoloring and noise during cycle. Instruct customer that cover will discolor over time due to heat from flame tube and is explained in use and care guide.. Also found customer using static reduce. Water line is not hooked up for this function to work, and noise is water valve coming on to add water to cycle. All works good at this time.; Job Cmpltd,

Tyler F.

WHIRLPOOL REFRIGERATOR WSF26C2EXF01 Customer ice maker is not working. Removed and replaced ice maker tested all works good at this time. used 1 WPW10251076 (icemaker)

Tyler F.

amana refrigerator AF12539ERM00 Customer unit is not making ice and front of ice bin won’t stay on. Removed and replaced ice bin and ice maker tested all works good at this time.; Job Cmpltd used W10882923 (icemaker) and W11185686 (BIN)

Tyler F.

kitchenaid refrigerator KRFF507ESS01 Customers unit is not cooling. Found evaporator frozen. Ordering fan harness and main control board.; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire), Removed and replaced fan harness and main control board. Tested all works good at this time

Daniel P.

whirlpool dryer WGD75HEFW0 Customer dryer is noisy ran dryer over 40 min no abnormal sounds at this time , instructed customer call completed.; Job Cmpltd

Daniel P.

whirlpool washer WFW75HEFW0 Customer unit noisy while filling and when’s spins basket manually instructed customer both normal sounds , instructed customer during fill sounds will vary with water pressure and air in-water , instructed customer sounds while spinning tub due to counter balance ring call completed.; Job Cmpltd.

Daniel P.

whirlpool washer WTW5000DW1 Customer washer stuck on sensing , found broken wire retainer on capacitor replaced and tested all ok call completed .; Job Cmpltd used 1 W11158831 (CAPACITOR)

Daniel P.

amana microwave AMV2307PFS0 Customer microwave light put , found burnt bulb due to shorted switches and broken interlock, replaced switches , interlock and bulb all ok call completed. Autho AFRVHFREPL1; used 1 8206419 ([Alt for WP8206419), and 3 W10727360 (MICROSWITCH)

Daniel P.

jennair refrigerator JCD2389GTB customer refrigerator not cooling found frosted up evaporator coils defrost control board not going to defrost check resistance of heater and bimetal will order cut approved estimate; ordrng 1 61003990 (sub 61005988), replaced defrost control board verified operation all ok call completed

Daniel P.

maytag washer MVWC555DW1 Customer washer noisy during spin found gearcase gears stripped causing loud noise during spin and agitation , installed gearcase , found worn down basket hub replace tub tested and recalibrated all OK call; Job Cmpltd used 1 W10396887 (hub),

Daniel P.

kitchenaid refrigerator KRMF706EBS01 Recall KC Customer complaint freezer has frost build up lower right hand corner found gasket not sealing properly heat treated and instructed customer to keep door closed for as long as possible to allow proper molding call completed.; Job Cmpltd

Kevin M.

maytag dryer MGDB765FW0 Unit has gas leak at gas valve per gas company. I removed and replaced gas valve assy. Tested unit. All tests good. ; Job Cmpltd

Kevin M.

wjirlpool refrigerator WSF26C2EXW Water filter was popping out of filter housing. I removed housing and fixed housing latch. Reinstalled filter and tested. All tests good.

Kevin M.

kitchenaid refrigerator KRFC704FPS00 Water filter leaking when customer gets water at door dispenser and right side door not level and making noise when door opens. I found that the water filter was not installed all the way and I had to correct door closers on right door. Tested unit. All tests good.

Kevin M.

whirlpool refrigerator WRX988SIBM03 found frozen RC evaporator causing warm temps in both compartments. Found out of range thermistor causing issue. Need to order thermistor. Customer will defrost unit prior to return. ; ordrng 1 W11087438 (motor-evap), Removed and replaced motor evap with harness. Tested unit. All tests good.

Kevin M.

whirlpool microwave WMH32L19AS1 Microwave is taking a little longer then usual to heat food. I tested unit and verified issue. Need to replace magnetron, capacitor and magnetron thermostat stat. Fans are working normal. Ordering parts. ordrng 1 W10491433 (mag thermostat) and 1 W10844213 (magnetron) and 1 WPW10574736 (capactr-mg), Removed and replaced magnetron, capacitor and thermostat. Tested unit. All tests good

Kevin M.

whirlpool refrigerator WRX735SDBM04 I cycled ice maker and found hole in fill tube to ice maker causing leak on top of unit when ice maker cycles. Needs fill tube for ice maker. Ordering part. ; ordrng 1 67006317 (tube-water), Removed and replaced fill line for ice maker. I cycled ice maker. All tests good.

Kevin M.

whirlpool refrigerator WRX735SDHZ00 Customer concerned with door open chime being too quiet and getting crushed cubes when not crushed is selected. I listened to door open chime and it is normal sound volume. I tested ice dispenser between crushed and cubed. All tests normal. Instructed customer after switching between crushed and cubed it is normal to get left over crushed that is still in crusher. All tests good.

William L.

amana washer NTW4516FW1 Found code for slow drain, Unplugged drain, ran self diagnostics, unit tested as designed.

William L.

whirlpool refrigerator WRB322DMBM00 Found leak in water line to fridge, repaired leak with connecter, instructed customer to have complete water line replaced with stainless flex line.; used 1 WP2198677 (1/4 CONNECTOR)

William L.

maytag washer PAV2300AWW Found water pump bearings warn & noisey, belt loose & warm, ordered water pump assy, motor tensioner, belt.; ordrng 1 WP21352320 (belt) and 1 WP22004376 (spring- mo) and 1 WP35-6780 (pump-water), Removed water pump, able to fit new re-designed water pump housing to unit out put water hose fitting hits chassis of washer. Unit water pump is not replaceable , unit is not repairable. Job Cmpltd

William L.

kitchenaid dishwasher KUDI02IRBL2 Found Silverware basket wired together at bottom of basket assy. Found handle assy missing tension springs & broken at spring clips, found soap dispenser with hold down clip broken, dispenser door won’ t stay shut, Ordered dispenser assy, latch springs & handle & silverware basket; ordrng 2 WP8268540 (spring)s and 1 WP8269117 (handle) and 1 WPW10224430 (dispenser), Replaced soap dispenser assy, door handle & springs, ran test rinse cycle tested ok, tested door handle functions, customer declined rack replacement part.; Job Cmpltd

William L.

Tested microwave , Unit not heating water. Found magnetron & diode shorted, ordered mag, diode & thermostate ; ordrng 1 W10479657 (thrmst-fix) and 1 W10818686 (magnetron) and 1 WPW10575765 (diode) Replaced magnetron & diode, Tested micro wave with cup of water, tested ok; Job Cmpltd

Cruz B.

whirlpool dryer WED70HEBW0 Unit is not turning on, tested for voltage and found 240 AC at wall outlet. Ordering parts cntrl elec, panel UI ; ordrng 1 WPW10542001 (cntrl-elec) and 1 WPW10553790 (panl-cntl), Installed new parts (cntrl elec, panel cnrtl) into unit. I then tested unit in a high heat cycle it heated fine, customer ok repair.

Cruz B.

whirlpool washer CAE2795FQ Clothes are still wet after spin cycle, customer has to set the cycle to drain/spin, customer said it hit & miss ordering part cntrl elec. ; ordrng 1 W11188527 (CNTRL ELEC), Installed new part ( cnrtl elec) into unit. I then put unit into a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repair

Cruz B.

whirlpool refrigerator WRS576FIDB02 Ice maker is not producing ice. Found ice maker not working in diagnostic test. Ordering ice maker for unit. ; ordrng 1 W10873791 (icemaker), Installed new part (ice maker) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, customer ok repair.

Cruz B.

maytag washer MVWX655DW1 Unit unit is completing cycles, cycles are not advancing, customer stated it’s hit and miss. Ordering part cntrl elec. for unit, ordrng 1 W11116592 (cntrl-elec), Installed new part ( cntrl elec) into unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, unit is working as designed, customer ok repair; Job Cmpltd

Cruz B.

whirlpool refrigerator WRX735SDHZ00 Found panel UI be to deformed on right side, only problem with unit, cooling temps ice and water dispenser are working fine at the moment, ordering parts UI, separator for unit ; ordrng 1 W11043015 (panel-ui) and 1 WPW10353552 (separator) Installed new parts (UI,separator) onto unit, I then inspected that following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, unit is working as designed, customer ok repair

Cruz B.

kitchenaid refrigerator KFXS25RYMS5 Unit is frosting up inside freezer compartment. Found evap cover and coils with frozen ice, only problem with unit. ordered motor harness for unit.. ; ordrng 1 WPW10226427 (cntrl-elec) Installed new parts ( motor evap, cntrl elec) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, unit is working as designed, customer ok repair.

James R.

whirlpool dryer WED86HEBW Found thermal fuse to be blown due to plugged vent line. R&R fuse. Unit now heating. Informed customer they need to have lined cleared for unit to work properly ; used 1 WP3392519 (THERMAL FUSE)

James R.

WHIRLPOOL WASHER WTW7500GC0 Unit had lid lock codes. R&R lid lock. Calibrated unit. Unit working properly ; used 1 W10810403 (LATCH)

James R.

WHIRLPOOL DRYER WGD92HEFW0 Found igniter to be burnt out not getting hot. REMOVED AND REPLACED igniter. Unit heating and working properly ; used 1 279311 (IGNITOR KIT & BRACKE)

Douglas P.

maytag dryer MEDX655DW1 called text line explain the tech line motor keeps going out after 30 seconds of running tech line had me remove back panel to electronics to check power going to start button found unit was getting 240 to start button unit should only be getting 120 to switch tech line had me check electrical coming in found unit was getting 240 V from hot to neutral improper wiring cause damage to all electronics inside of unit timer is burnt computer chip is burnt Motor is no good again I’ll damage caused due to improper wiring ; Job Cmpltd

Douglas P.

maytag dryer MVWX655DW1 Customer control malfunctioning ordering control; ordrng 1 W11116592 (cntrl-elec) Removed and replaced control ran calibration you seems to be working at this time customer to watch; Job Cmpltd.

Douglas P.

whirlpool range WFE320M0EW1 Unit has cracked top customer states happen while cooking check top for impact marks could not find any need to replace glass cooktop; ordrng 1 W10472020 (cooktop), Removed and replaced cooktop unit is working properly; Job Cmpltd.

Douglas P.

maytag washer MVWC416FW1 The unit making Grinding sound. Removed and replaced drive motor and capacitor W10832724 (drive motor); W11158831 (CAP) ran calibration unit is working properly; Job Cmpltd

Douglas P.

whirlpool washer MAV8557AWQ Customer states unit is making a noise when spinning sounds like a thumping grinding noise put unit into spin with load in unit heard popping noise removed close removed agitator found spin basket and mounting bolts corroded unit needs new basket basket is discontinued referred customer back to American home shield

Douglas P.

maytag washer MVWX655DW1 Unit will not spin properly only the agitator plate moves found hub to be bad removed and replaced hub unit is now working properly; used 1 W10528947 (HUB)

Irvin F.

maytag dryer MEDX655DW1 The dryer is not starting. Checked components found failed fuse. Replace and test, passed. All functions normal. ; used 1 WP3392519 (THERMAL FUSE)

Irvin F.

maytag washer MVWB880BW0 The wash basket drags when moving. The bearing is failed. Suspension rods are weak front left bottoms out. Replacing bearing and suspension. Replaced components. Completed assembly. Ran calibration cycle. Passed, all functions normal and functioning. ; Job Cmpltd used a W10435302 (bearing); W10440786 (suspension)

Irvin F.

whirlpool washer WTW5000DW1 Unit is not hook to water or power. Sitting in middle of garage. Needs to put into a position to be serviced. Customer moved to garage

Irvin F.

whirlpool dishwasher WDF330PAHS1 wet dishes and a leak that occurred once. Brand new home and unit. Customer INSTRUCT ON WATER TEMP, MINIMUM IS 120 degrees. The hotter the better. Allowed unit to complete test cycle, no leaks. Informed Customer of findings. All functions normal. No leaks from the unit. All ops normal. ; Job Cmpltd

Irvin F.

maytag washer MVWB835DC3 The washer is not cleaning properly. Checked error codes found two. F0/E3- over loaded, F7/E9-locked rotor. Ran they test 51 checking the components functions. Calibrated unit, passed CUSTOMER INSTRUCT ON FEATURES, MIXED LOADS AND EXTRA RINSE. ALL FUNCTIONS NORMAL.

Chris M.

whirlpool dishwasher WDF330PAHW1 Customers dishes were not coming out dry. Upon arrival and after looking at dishwasher I noticed rinse aid was low instructed customer on the importance of rinse aid and how to fill it up. I enter dishwasher and diagnostics receive no error codes.I then ran dishwasher through test cycle everything was functioning properly and heater was coming on. Customers are a older Couple And still think their dishwasher isn’t working right. I informed them everything is functioning well and show them that’s all I could do; Job Cmpltd

Chris M.

frigidaire range FFGW2415QWC Customer had temperature concerns on the face of the oven by display. I first turned oven on to max temperature let it run for about 20 minutes you got up to about 100°. Explain to customer What that Acceptable X ternal temperature Can range from. Informed customer that is normal and should not worry about anything. Job complete

Chris M.

whirlpool refrigerator WRT311FZDW01 Customer was getting condensation inside refrigerator compartment. I found in the freezer section food was packed on the back wall at the bottom restricting airflow. Coil was not iced up drain was not plugged Freezer and refrigerator temperatures within specs. Also found condenser coil dirty. Instructed customer to be aware of were they are putting food in the freezer And refrigerator compartment to make sure they’re not restricting The airflow by blocking any vents. job complete

Chris M.

whirlpool dishwasher WDT720PADW1 Vent has failed not closing and leaking water on to panel has damaged panel routed for vent and panel ; ordrng 1 W10838367 (panel), 1 WPW10428211 (vent), On today’s visit replaced front panel And attached existing door handle. Dishwasher looks and is functioning properly.

Chris M.

whirlpool refrigerator WRS325SDHZ00 Unit not doing defrost cycle defrost circuit tested good determined failed control and defrost sensor ; ordrng 1 W10911770 (HARNESS ) and 1 W11174836 (CONTROL ) On today’s visit I placed Control board and Freezer wire harness. Powered unit on and set temp. Unit Checks out good.job complete

Chris M.

MAYTAG DRYER MGDB835DCA Clothing is taking a long time to dry. checked dryer to make sure your heating element was functioning which it is .Then proceeded to check for restricted airflow which I found built-up lint in dryer vent hose. Cleared all Lint . Dryer is functioning good. Job complete

Ethan S.

KITCHENAID REFRIGERATOR KRSC503ESS01 Pulling arriving to the customers home customer stated that the door was sagging I did adjust door properly and adjusted feet on the unit itself customer Took his own level and is satisfied with union job is complete.

Ethan S.

KITCHENAID COOK TOP KGCU467VSS02 Upon arriving to the customers home replace parts tested unit checks good with no issues job complete; Job Cmpltd, used a WPW10385582 (assy,valve-switch) W10763504 (harness,ignition)

Ian B.

frigidaire ICEMAKER FFHS2611LWMA Tech found freezer has large block of ice freezing bucket drawer into place. This is from a failure in the icemaker. Heater is not turning on and not ejecting ice, causing ice maker to overfill during cycle. Replaced ice maker and tested for leaks. No leaks involving the icemaker after repair. Advised customer that full defrost will be needed to remove ice from freezer cavity. Ice is not accessible or safe to defrost manually. Advised customer that large amount of water will defrost out of unit and to take precautions during Full defrost.;

Ian B.

frigidaire dishwasher FGID2466QF4A Customer states previous repair company did not reinstall unit after repair. Text found unit unmounted from cabinet, and kick panel off. Installed unit and kick panel with spare screws. Unit now tests good. Advised customer that she has a clog in her sink causing drain water to come out of air gap and onto countertop.; Job Cmpltd,

Ian B.

FRIGIDAIRE REFRIGERATOR LGUB2642LF4 Tech found units display shorted. Need UI board for repair. ordrng 1 241973711 (control-electrical), Tech installed board but after board installation it turns out that keypad has stuck key thats the source of the control board failure. Need to replace keypad as well. No additional labor cost. ; ordrng 1 242166901 (KEYPAD), Installed parts and unit now tests good.; Job Cmpltd

Ian B.

kitchenaid refrugerator KRFC704FBS00 Tech found units left fresh food door seal Is permanently deformed, causing condensation and ice production issues. Need to replace door seal. Customer states the left door of the unit was scratched upon arrival and requests Touch up paint. ; ordrng 1 72032 (touchup BLK) and 1 W10917312 (gasket-dor), Tech installed gasket and tested icemaker thermostat. Icemaker thermostat test good and slow production issues are likely due to seal issues. Gasket is now ceiling correctly and icemaker should resume proper function.; Job Cmpltd

James M.

maytag dryer MGDC215EW2 Found unit making run long noises during operation due to bad wheel bearings. Installed dryer repair kit and tested unit. Unit now functions as intended with now unusual noises or defects. ; used 1 4392067 (DRYER REPAIR KIT)

James M.

whirlpool dishwasher WDF130PAHT0 Customer stated they were concerned about dishes being overly wet and the inner tub being overly wet after washes. Tested unit and found it to be working as intended. Unit is brand new and has not been conditioned with rinse aid leading water to not sheet off as intended. Tested unit and instructed customer on usage of rinse aid. Customer approves at this time.

James M.

kitchenaid refrigerator KFXL25RYMS2 Found gasket to freezer failed and is letting in lots of air. Ordering new gasket. Will defrost and install new gasket. Also found ice layer frozen on bottom of freezer coming from drain ; ordrng 1 W10619951 (drain tube) and 1 WPW10714545 (gasket-fip) Replaced gasket and completed seal. Changed out drain tube and found old style “duck bill” drain clogged with debris. Changed out for new style drain via service pointer and unit now drains as intended. No dents, dings, or blemishes on or around unit caused by tech.

Enrique R.

KITCHENAID REFRIGERATOR KSF26C7XYY00 Replaced the ice maker and water tube . It was not working . All functions checked normal at time of service . No leaks.

Enrique R.

KITCHENAID REFRIGERATOR KRMF706ESS00 Inspected a kitchen aid refrigerator, ice maker works intermittently . I found the water is dispensing very slow . The inlet valve is broken ( leaking ) . The customer stated , he will replace the valve himself.

Enrique R.

WHIRLPOOL RANGE WFG525S0HS0 Replaced the central electric on a whirlpool range . All functions checked normal at time of service . ; Job Cmpltd, used 1 W11159621 (CNTRL)

Enrique R.

maytag washer MHW7000XG2 Inspected a Maytag washer, water leaking between door and tub . I replaced the bellow W11173364. Ran a rinse/drain/spin test . Now all functions checked normal . No leaks .

Enrique R.

WHIRLPOOL WASHER WTW8500DC0 Inspected a whirlpool washer, keypad not working correctly . I diagnosed the unit . Found f2e1= UI stuck key . Some functions not working . Need new console . ; ordrng 1 W10838672 (console), Replaced the whirlpool washers console . Performed calibration . All functions checked normal at time of service . No leaks

Chase F.

kitchenaid refrigerator KSCS25FVSS01 Unit picked up check dropped off job complete ; Job Cmpltd

Chase F.

WHIRLPOOL REFRIGERATOR WRF993FIFM00 Old unit picked up new unit dropped off, no extra damage to unit or house. Job complete

Chase F.

kitchenaid refrigerator KRFC302ESS00 Old unit picked up new unit dropped off, no extra damage to unit or home; job completed.

Chase F.

WHIRLPOOL REFRIGERATOR WRT518SZFW00 Old unit picked up new unit dropped off, job complete ; Job Cmpltd

Chase F.

Chase F.

WHIRLPOOL REFRIGERATOR KRFC704FSS00 Uninstalled old unit had to take down a flight of stairs installed new unit had to take off all doors to get it in house. ; Job Cmpltd,

Erick S.

WHIRLPOOL REFRIGERATOR KBFS25EWMS5 Inspected a kitchen aid refrigerator both compartments not cooling correctly . On previous call , I replaced the control , LEDS were just blinking . The customer called back stating , still the freezer not keeping the meat frozen . The compressor and fan motors are working , but not cooling correctly . Seal systems . Please schedule for Erick or a seal system technician ; ordrng 1 W10507884 (compressor),Installed new parts on unit. Pulled vacuum,recharged system, inspected for leaks and found none. Unit is now cooling in both sections.

Erick S.

frigidaire refrigerator FGHC2331PF Installed new ui on unit, retested it and display is now working Set temp to correct settings. Unit tested normal ops Jobmcomp used 1 242058232 (user interface)

Erick S.

frigidaire dishwasher FFBD2406NS Upon arrival found latch not engaging. Accessed latch send found units control ,panel and latch with roaches. Latch connector burnt . Called techline and stated Warranty will not cover repairs due to infestation

Erick S.

MAYTAG WASHER MVWC565FW0 Cam is stripped causing noise now while agitating. Replaced cam. Retested it and it passed all tests with no noise or errors. Job comp