Chris M.

frigidaire dishwasher FFID2426TS1A Customers issue is dishes are coming out wet. I checked dishwasher for proper function everything checked out good. Noticed customer is not using rinse aid. Informed customer about the importance of using it and how it works in the drying process. Also instructed customer on proper function and maintenance. Job complete

Chris M.

mayta washer MVWB765FC2 Once I got to the point of removing the screw holding the stater on it stripped out completely I tried multiple ways to get it out kept on chewing away at the screw. Before doing any more damage I inform customer I need to order more parts And that I put washer back together so they can use it in the meanwhile. Ordering more parts and will use parts already ordered on return visit.Customers going out of town and wants a Saturday appointment. Customer is willing to wait till I get back in town so I can do job.; ordrng 1 W10752189 (screw) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10777953 (harns-wire) and 1 W11027980 (screw) and 1 WP353244 (pressure switch hose) and 1 WPW10238319 (screw), One return visit I replaced gear case And basically every motor part there is. Reinstalled inner basket And the agitator. Then ran test 51 to calibrate unit and then ran test 52. Everything checked out good no more grinding sound. Job complete.

Chris M.

maytag dryer MGDX655DW2 Dryer would not function at all. I first checked to make sure I have proper voltage which I did. I found Thermal fuse To be blown.I proceeded to replace thermal fuse from truck stock and then turned gas on.cycled dryer on. Everything checks out good dryer is now functioning properly.job complete ; used 1 WP3392519 (THERMAL FUSE)

Chris M.

maytag washer MVWX655DW1 Customers Issue is that washer would not spin.I entered wash machine into diagnostics received F7-E1 and F7-E7 fault codes.Dealing with motor fault codes. I tilted washer over found the belt has come off pulleys. I proceeded to put belt back on and then calibration washer and ran a systems test twice. Everything checks out good. Washer is now agitating and spinning.

Chris M.

WHIRLPOOL REFRIGERATOR WRF555SDFZ05 Customer stated since last visit icemaker only made ice once Then stopped Producing ice. On today’s visit I found heater on ice maker not to be functioning. Went ahead and replaced ice maker with a new one from previous pr-Id call #206121. New icemaker and tested good. used 1 WPW10300024 (ICEMAKER)

Ethan S.

MAYTAG DRYER MGD8200FC1 Upon arriving to the customers home customer stated that the unit was not drying found glow plug igniter to be bad also need to order a burger at assembly customer did not want me to order parts refuse service due to unit being only two weeks old she would like to get you replaced customers contacting Fergusons

Ethan S.

WHIRLPOOL REFRIGERATOR WRX735SDBM00 Upon arriving to the customers home customer stated that the unit was not making ice found icemaker to be bad. replaced off of truckstop tested job complete; used 1 W10882923 (ICEMAKER)

Ethan S.

kitchenaid dishwasher KDTE704DSS0 Upon arriving to the customers home customer stated that the units user interface with the turn off and on intermittently during the cycle I did put a unit on quickwash can run the cycle of unit unit not do anything with the customer saying when I was in the home and I did let unit finish which wash and ran correctly with no issues also ran diagnostic test everything on test checked out as well you need is functioning as designed job is complete

Kenneth M.

kitchenaid refrigerator KBSD608EBS01 pon arrival found ice build up along top of freezer. Inspected door and seal found units door is damaged not allowing proper seal. Ordering all door parts and seal. Set up for two job count and two man job. ; ordrng 1 W10800788 (gasket-fip) and 1 W10800793 (dor-fip us) and 1 W10800799 (door-skin), Removed and replaced both door and door skim. Tested unit unit is now operating as designed. Cx approves job at this time, no dents dings or blemishes on or around the unit caused by the technician. ; Job Cmpltd

Kenneth M.

whirlpool refrigerator KSSC48QKS00 Removed and replaced all parts. Customer had ice maker not making ice properly. Found unit leaking removed and replaced ice maker . No dents dings or blemishes on or around unit caused by technician; used 1 4317943 (ICEMAKER)

Kenneth M.

kitchenaid refrigerator KSSC48FJS00 Found unit leaking refrigerant out of uv drier and condenser connection. Removed and replaced in drier and sealed leaked. Recharged unit with 7.50of refrigerant r134a. Pressures checked good unit working fine no leaks found.

Kenneth M.

whirlpool refrigerator KSSC42FKS01 Cx states freezer is approx 20° warmer than should be.Tech confirmed correct temps inside fresh food cabinet, freezer is too warm. Have cool air flow but not cold enough. Compressor and all fans are operating. Condenser fan seems above average noisy. Ordering cond fan just in case W10181323.Compressor W10841139 Tube kit 876765; ordrng 1 876765 (mtg kit), 11.49, 1 W10181323 (motor,fan), 83.03, 1 W10841139 (compressor), Went to install compressor and found unit just had sealed system leak from heat exchanger. Ordering new evap and heat exchanger. Will install all parts on return visit. Will need 5 job count. Rescheduled customer for Wednesday 8-8-18 as a 5 job count. ; ordrng 1 W10508992 (exchanger), 155.86, 1 WP2306093 (evaporator), Installled parts and recharged with 7.75 OZ of r134A refrigerant and tested unit. Unit is now working properly. Compressor did not come with new inverter. Ordering new inverter. Rescheduled customer for Saturday 8-11-18;

Enrique R.

MAYTAG WASHER MVWB835DW3 unit making noises . I diagnosed the washer , found the basket was not turning ( jammed ) . I unlocked the basket manually . Ran calibration test #52 , started a normal wash . All functions checked normal.

Enrique R.

whirlpool refrigerator WRT541SZDW00 Not cooling . I diagnosed the unit , found shorted start device . The compressor was not turning on ( making clicking noise ) . Replaced the start device , truck stock . The compressor and all components work as designed . No leaks . ; used 1 WPW10448874 (START-DEV)

Enrique R.

whirlpool freezer WRX735SDHV00

Enrique R.

whirlpool washer WTW8040DW2 In diagnostics , found f6e2=UI cannot hear ACU , f2e1= UI stuck key . Replaced the central electric , UI and valve . Performed calibration , all functions checked normal . No leaks . ; Job Cmpltd, I used parts W11111462 (Cntrl Kit) and a W11220230 (vALVE)

Enrique R.

maytag dryer MGDX655DW2 Checked the temperature high/lows from the exhaust , found the operating thermostat not cycling correctly temperature above 192 degrees ( too hot .; ordrng 1 W11050897 (cutoff-tml) and 1 WP8318268 (thrmst-fix), Replaced the thermal fix and thermal cut off . All functions checked normal .

Enrique R.

whirlpool dishwasher WDF520PADM7 Unit leaking underneath the door . I found the upper spray arm and manifold are broken . Water overflowing & leaking underneath the door; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10340683 (manifold), Replaced the upper spray arm and manifold . All functions checked normal . No leaks .

Enrique R.

whirlpool dishwasher WDT710PAYM0 Unit leaking between the tub and door ( defective seal ) Replaced the tub gasket . Performed calibration , ran a quick wash cycle test . All functions checked normal . No leaks .

Dane K.

ge microwave JVM7195EF1ES Upon arrival unit was not heating. Mac to was burned out. Removed and replaced magtube and tested unit. Unit functions normal now; used 1 WB27X11079 (MAG)

Dane K.

WHIRLPOOL REFRIGERATOR WRF757SDEM01 Upon arrival the unit was not making ice and the fresh food was not cooling properly. Found fresh food evaporator iced over. Unit needs new fresh food evaporator and harness with thermostat.; ordrng 1 W11033168 (harns-wire), Between visits unit lost all cooling and both compartments. Found a three-way body valve was leaking out oil and there was a puddle of oil in the compressor area. Unit needs a new compressor and new coil valve. Ordrng 1 W10832994 (compressor) and 1 WPW10443217 (valve), , Removed and replaced compressor and three-way coil valve and tested unit. Unit functions normal now.

Dane K.

WHIRLPOOL REFRIGERATOR WRX988SIBE00 Upon arrival there was condensation forming in the freezer. Found gasket deformed and not fitting to freezer cabinet. Remove gasket and applied heat with my heat gun and reshaped gasket to cabinet and reinstalled. Unit functions normal.

Dane K.

whirlpool washer RTW4516FW2 Upon arrival unit was not spinning and close the lid was not locking. Unit was giving a lid lock fault code. Removed and replaced lid lock and calibrated and tested unit. Unit functions normal now; used 1 W10838613 (LATCH)

BRYAN D.

roper dryer RGD4516FW Upon arrival Customer states dryer is not starting. Removed back panel. Found thermal fuse was extremely loose. Reestablished connection. Tested unit. Unit now functioning as designed. Customer approves repair at this time. No dents dings or scratches caused by tech.

Bryan D.

whirlpool refrigerator WRX988SIBM03 ice build up in freezer. Inspected build up. Build up is along back wall on evap cover. Tested unitmin diagnostics. Pulled temps. Fridge was 38 degrees freezer was 10 degrees. Ran diagnostic tests for fc and rc thermistors. Both passed. Ran all fans. All fans running at proper voltage. Upon closing freezer door found kick plate not installed properly stopping door from closing along the bottom of the freezer door. Reinstalled kick plate. Unit functioning as designed.

Raymond H.

kitchenaid dishwasher KDTE254ESS1 Upon arrival cx complaint was unit did not display white light when cycle was finished. Contacted Austin SR7722654385 and discussed. UI controls light. Quoted cx on repair. Cx approved collected 115 check 266.68 due.; ordrng 1 W10902370 (panel-cntl), Install control panel and tested unit unit functions normal now

Raymond H.

whirlpool freezer WRF560SMYB02 Upon arrival slides on freezer door were seized causing door to stay open. Needs slides.; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide), Replaced slides and tested unit. Unit functions as designed and door shutting.

Raymond H.

whirlpool microwave I don’t know what this ticket was for, cx only had washer to look at.

Andrew P.

maytag washer MHW3505FW0 Cx stated that unit was picked up and taken to sears or something like that. Not sure why we are running this call. The quick pic shows the correct model number and this unit is out of warranty and Cx refused to pay service call last time when Dane was out here. IF THIS CX CALKS FOR SET UCE AGAIN THEY NEED TO PAY SERVICE CALL PRIOR TO VIST.

Andrew P.

maytag washer MVWX655DW1 Unit not draining. Found faulty drain pump. Removed after in tub and replaced drain pump W10876600. Tested unit and it fills washing and drains fine. No leaks.

Andrew P.

kitchhenaid freezer KFXS25RYBL0 ound unit cooling at time of arrival. Customer stated that she had checked freezer one morning and ice cream was melted. Ran diagnostics and checked all fans and thermistors and all passed. Evap had full frost pattern. Checked condenser and it was completely blocked with dust and debris. Vacuumed condenser coils and toe panel. Instructed to keep eye on unit and to call back if unit stops cooling. Could not duplicate issue at this time.

Andrew P.

whirlpool refrigerator KRFC302ESS00 Customer stated ice maker not working and water dispenser not working. Tighten door handles and inspected Icemaker and the bail arm was off. Instructed on how ice maker turns on and off. Also water reservoir was not full. Ran dispenser until water tank filled and dispenser water. Unit is functioning normal.

Andrew P.

FRIGIDIRE REFRIGERATOR FFHT2021TW1 Found evap motor not running. Motor had 120 vac. Removed old fan motor and replaced with new one. Plugged in harness and fan motor started up. Unit is now cooling properly

Andrew P.

GE MICROWAVE PEB7226SF2SS Adjusted door Ordering new sensor for error ; ordrng 1 WB24X21027 (sensor humidity), Uninstalled microwave and replaced humidity sensor. Reinstalled microwave and tested unit with cup of water. Ran unit for three minutes and received not fault codes. Unit working fine

Danny G.

whirlpool range WFG515S0EW1 Broken glass Parts is covered by scode Client agreed to get unit repaired Replaced and installed glass Door WPW10409945 its opening and closing properly now

Michael M.

amana refrigerator ASD2575BRS01 Unit is not cooling properly. Tech found all fans working and diffuser ops as intended.Found cold control closed off. Adjusted cold control back to recommended setting and now has more air flow from diffuser. Advised to give 24 hrs for food product temp to drop. Unit ops as intended job complete

Michael M.

kitchenaid refrigerator KRFC704FSS00 Ice bin won’t come out of door and ice maker isn’t making enough ice.Tech found large ice build up causing handle to not release. Tech removed all ice and bin dispenses and installs as intended. Tech found crack in ice maker mold. Removed and replaced ice maker W10908391. Verified all fans op as intended.

Hector Z.

WHIRLPOOL WASHER WTW5000DW1 Washer leaving stains on the clothes and not dissolving the pods (Detergent). Checked unit and found completely broken wash plate and worn out drive hub. Ordered both and reschedule.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate), Replaced drive hub and wash plate, also cleaned the gear case shaft. Ran a automatic diagnostic test. Tested ok.

Hector Z.

WHIRLPOOL DRYER WGD8500DC3 Disassembled unit to check all components and connections/connectors, everything looks in ordered, dryer is cycling on and off normal. Tested ok.

Hector Z.

whirlpool dryer WGD8500DC3 Visually inspected unit and set it in diagnostic. Found an F2E1 code (Stuck UI key), also ran a manual and automatic test. Recalibrated unit. Found nothing wrong with the washer. Tested ok.

Hector Z.

kitchenaid dishwasher KDTE104ESS1 Upper spray arm not working properly. Checked unit and found broken upper spray arm. Replaced and tested ok.; used 1 WPW10448645 (ARM-SPRAY)

Hector Z.

maytag washer MHW3505FW1 Washer leaking through the front and dispenser leaving bleach and softener compartments full of water. Checked unit and found residue of liquid detergent on the bottom section of the front panel, ran a quick diagnostic test and can’t see source of leaking, possible water and detergent slips in between the back of the door frame and the glass, I’m intending to sealed with clear silicone, also ordered the dispenser assembly.; ordrng 1 W10575334 (disp.drawer assy) and 1 WPW10239966 (hose), Replaced dispenser and hose, also sealed with clear silicon the gap in between the glass door and the door back panel. Tested for leaks. Tested ok

Hector Z.

maytag washer MVWB765FW2 Water leaking. Checked unit and found leaking water valve. Ordered and reschedule.; ordrng 1 W11172234 (WATER VALVE ASSEMBLY ), replaced water valve assembly. Ran a diagnostic test. Tested ok.

Jesus C.

whirlpool washer dryer combo WET4027HWO Customer states that unit valve is broken. Checked unit andFound valve broken. Pulled unit out and use skid to protect carpet. Disconnect hoses and replaced valve. Installed hoses and checked for leaks. No leaks and ran diagnostics. Unit is working as designed

Jesus C.

whirlpool refrigerator WRS571CIHZ00 Customer states that unit is making a noise. Checked unit and found the diffuser making noise. The diffuser is making a grinding noise. Ordered part. Removed cover and removed diffuser. Installed new diffuser W11164593 and tested. Unit is working as designed.

Jesus C.

KITCHENAID REFRIGERATOR KRMF706ESS01 Customer states that unit is not cooling. Checked unit and it’s not cooling. Pulled unit forward and replace the control board WPW10675033. Tested unit and it’s working. Unit is now working as designed

Jesus C.

whirlpool refrigerator GB2FHDXWS08 Customer states that unit is icing up. Checked unit and found the left rail stuck and not going in all he way. Removed door and drawers. Cleared out ice and reassembled unit. Tested icemaker harvest and it’s working. Unit is working as designed.

Francisco S.

whirlpool refrigerator WRT541SXDW00 Checked unit and found damaged power cord. Ordering new power cord and harness to repair issue. Rescheduling for Tuesday due to part availability.; ordrng 1 W10578837 (harns-wire), Removed and replaced parts listed, tested ops unit working as intended.

Francisco S.

WHIRLPOOL COOKTOP W5CE3625AB00 Checked unit found broken burner assembly on center burner. It caused a short. Ordering switch as well. Several knobs (4) are worn out and missing the metal adjuster on the shaft. Ordering knobs; ordrng 1 W11106342 (switch-inf) and 1 WPW10245539 (elmnt-surf) and 4 WPW10316662 (knob)s, Removed and replaced parts listed, tested ops unit working as intended.

Cesar H.

WHIRLPOOL MICROWAVE WMH32519HV1 No heat tested unit found all switches and controls working cap checked good diode and mag failed test replaced WPW10693025 (MAGNETRON) and unit tested good

Cesar H.

WHIRLPOOL RANGE WFG505M0BS3 Found 2 front burners do not ignite they have proper gas pressure and spark this has been a common problem with the large burners on this model replaced burners and still have the same problem after further trouble shooting I determined the space between the ignitor and burner cap is to small shimmed ignitor to increase gap between cap and ignitor now burner light right up without hesitation.

Cesar H.

AMANA MICROWAVE AMV2307PFW0 Unit will not power on checked power to unit found 120v traced power to find failed components found an open 20 amp fuse replaced failed fuse unit tested good ; used 1 W10138793 (FUSE)

Cesar H.

MAYTAG WASHER MVWX655DW1 Found failed water pump motor ohms open not able to get water out. Replaced pump unit tested good. USED W10876600 (PUMP-WATER)

Cesar H.

MWHIRLPOOL REFRIGERATOR WRS588FIHZ00 Ice build up under bucket causing gears not to engage cleared ice all checked good

Isidore A.

KITCHENAID OVEN KEBK276SBL04 Found upper oven hinges bent down removed upper oven door, inner glass and hinge plates replaced hinges left and right side. Reinstalled hinge plates and inner door glass and reinstalled door . Test operation ok at this time.

Isidore A.

WHIRLPOOL REFRIGERATOR ED5GVEXVD02 This customer cancelled misunderstood my question, what he meant by flushing out refrigeration water system, did not let me finish and assumed I did want to do work?

Isidore A.

JENNAIR REFRIGERATOR JFC2290VEM8 Customer thought he didn’t have to pay for service cancelled/ declined service at this time

Steven W.

JENNAIR OVEN JJW2830WP02 Ran diagnostics. F8e0 error reoccurring when using upper oven.( same problem ) no charge per Andrew.. needs appliance manager, wire harness, blower. Long job. Allow 2 hours.; rqstng P&A on 1 W10174753 (harns-wire) and 1 WPW10273667 (blower) and 1 WPW10292568 (cntrl-elec), Replaced upper blower, signal harness, appliance manager. Ran diagnostics. Had f8e0. Cleared error codes. Tested upper and lower ovens. Blower just replaced on 06/15/2018 job # 196021. No charge per Andrew. Oven is heating properly. No error codes at this time. Complete.

Steven W.

MAYTAG WASHER MVWB725BW0 Replaced rotor, screw. Ran diagnostics- ok. Tested rinse/ spin.tested ok. Fills, agitates, drains, rinses,& spins properly. Complete

Steven W.

WHIRLPOOL REFRIGERATOR WRF535SMBMWrong address per apartment manager. Phone # not in service.; Job Cmpltd

Steven W.

WHIRLPOOL WASHER WTW7500GW0 Found lid lock bezel cracked. Replaced lid lock bezel W10854524. Ran diagnostics, load size calibration- passed. Complete.

Steven W.

GE DRYER GTD33GASK0WW GE dryer not a Maytag dryer. Instructed customer to call GE service. Complete.; Job Cmpltd

Daniel P.

WHIRLPOOL WASHER WTW4800XQ1 Washer is not draining found bd water pump replaced and tested all ok call completed. Used part WPW10276397

Daniel P.

WHIRLPOOL REFRIGERATOR WRB322DMCWOO Refrigerator icemaker is not working found failed icemaker motor replaced icemaker verified fill and icemaker motor cycling all ok call complete. Installed part w10884390

Daniel P.

WHIRLPOOL RANGE WFG505M0BW2 Range oven light just hanging found broken bulb in the socket replace socket and bulb , tested checks ok call completed . Installed parts w10856866 socket and w10888179 bulb

Daniel P.

MAYTAG DRYER MGDC215EW2 Dryer Heating but takes too long to dry, found smash Vent behind dryer venting too long and unnecessary elbow instructed customer call completed.

Daniel P.

maytag washer MVWX655DW0 Washer won’t spin , found worn basket hub replaced hub , tested and recalibrated all ok call completed. Installed hub part # W10528947

Daniel P.

WHIRLPOOL REFRIGERATOR WRF736SDAM13 Refrigerator not cooling icemaker not working , found icemaker operational and bin full at time of service , found condenser fan motor not running , customer had new motor, Job Cmpltd

Daniel P.

WHIRLPOOL REFRIGERATOR WRT311FZDW00 Refrigerator fresh food section not cooling properly freezer icing up, found return and supply air ducts iced up , deiced and heat treated door gasket, verified no air leaks all ok call completed.; Job Cmpltd.

Daniel P.

Kevin M.

whirlpool dryer LGR8648PW0 Whirlpool dryer Unit not heating. I found voltage to gas coils but coils not opening up. Failed gas coils. Removed and replaced gas coils. Tested unit. All tests good. used 279834 (2 COIL GAS VALVE SET)

Kevin M.

whirlpool refrigerator GC3JHAXTB01 Ice not dispensing. I found failed auger motor and seized auger shaft. Voltage to auger motor. Removed and replaced motor and shaft. Tested unit. All tests good.

Kevin M.

maytag washer MVWB765FC2 Unit not draining. I tipped unit back to check for voltage at pump and found wire connector not inserted all the way into pump. I checked for voltage and had 120v. I plugged connector in all the way and tested unit. All tests normal. ; Job Cmpltd.

Kevin M.

maytag dishwasher MDB4949SDE0 Door slamming down and unit leaking out door. I found broken door springs and cables causing door to slam down. I found worn door seal and a lot of suds in unit. I told customer to pick up some dishwasher cleaner and I will order door seal. Ordering parts. ; ordrng 2 8194001 (mount,door balance)s and 1 W10300924V (door seal) and 2 WP8270020 (spring)s,Removed and replaced springs, door balance, and tub seal. Tested unit. All tests good

Kevin M.

whirlpool dryer WGD4815EW2 Unit making loud noise during cycle. I found blower wheel slightly rubbing on vent duct during operation. I corrected vent duct location to stop rubbing. Tested unit. All tests good

Daniel P.

kitchenaid refrigerator KRFC704FPS00 Ice clumping up and leaking into ice bin , Found icemaker and water inlet not lined up properly , allowing for water to splash over and leak into Bin and ice compartment removed and re-seated icemaker tested twice no more leaks call completed.

Daniel P.

whirlpool refrigerator WRF993FIFM00 Refrigerator not making ice , ran both icemakers in diagnostics both passed , checked for avg temps in frz comp 14 deg and ff compartment 44 deg , tested all fans all ok tested compressor, found compressor working properly, found rear panel bent from being pushed too far against wall , wall was hot , due to clearance issues refrigerator cannot run efficiently and causing poor cooling and can potentially cause long term damage called Whlp tech line for support, confirmed clearance issue needs to be corrected before any further diagnostics. Also customer air conditioner that cools kitchen causing hi ambient temps.

Daniel P.

whirlpool refrigerator WRX735SDBM00 Refrigerator icemaker stopped making ice found icemaker motor defective replace icemaker assembly tested checks OK call completed.; used 1 W10882923 (ICEMAKER)

Daniel P.

maytag washer MVWX655DW1 Customer complaint washer is not completing cycles found f9e1 error and f0e2 errors , washer draining properly and no obstruction in pressure hose or dome , needs main control will order ; ordrng 1 W11116590 (cntrl-elec), replaced main control tested checks ok

Daniel P.

maytag dishwasher MDBH979SAM1 dishwasher is not completing cycles found f10e1 error failed circuit to disp checked wiring and wax motor on dispenser both ok , but door hanging up needs main control and dispenser, replaced main control and dispenser tested checks ok call completed. used 1 W10486463 (electronic control) and 1 WPW10304407 (dispenser)

Daniel P.

maytag dryer MGDC200XW4 unit will not heat and timer stops mid cycle. Found failed timer is causing both. Ordering timer; ordrng 1 W11043385 Replaced timer verified timer now advancing found loud coils during heat , replaced weak coils retested all ok call completed.; used 1 279834 (2 COIL GAS VALVE SET)

Daniel P.

whirlpool washer WTW8500DC0 washer error code f5e3 code found defective door latch , replaced and tested all ok. call completed. Used latch part # w10810403

Tyler F.

kitchenaid refrigerator KSF26C4XYB03 Refrigerator stopped cooling when I arrive refrigerator was unplugged plugged refrigerator back in came back out refrigerator is now working whatever problem was is reset customer to monitor to see if the refrigerator shut off again customer will call back in. All works get it this time.

Tyler F.

KITCHENAID REFRIGERATOR KSSC36QTS08 Refrigerator not cooling properly, customers states freezer got up to 14 deg and fridge 44, stated divider extremely hot and area around front cover really hot , needs condenser fan motor kit as per technical service pointer r4317426. Removed and replaced fan motor W10181323. Tested all works good at this time.

Tyler F.

whirlpool range WFG540H0ES0 Self clean not working. Found customer used easy off with clean cycle and damaged lower cover. Cover is not covered under warranty. Tested self clean with water all works good at this time. Calibrated temps all works good.

Tyler F.

wihrlpool refrigerator WRS325FDAM04 filter door will not stay closed. Ordering filter housing not in stock.; ordrng 1 W10862461 (housing), filter housing door will not close. Removed and replaced filter housing. All works good at this time.

Tyler F.

KITCHENAID MICROWAVE KEMS378SSS00 oven is displaying a F6E0 error code. Per tech sheet ordering oven user interface in stock.; ordrng 1 WPW10312206 (cntrl-elec), error code. Per tech sheet replacing both controls together. Warranty out oven control and customer to pay for microwave control.; ordrng 1 WPW10312206 (cntrl-elec) and 1 WPW10460454 (cntrl-elec),error code came back. Per tech sheet removed and replaced microwave user interface. Tested all works good at this time.

Tyler F.

kitchenaid refrigerator KSSC42QVS10 unit is not cooling as well in the refer compartment. Ran through diagnostics thermistor is within range and diffuser opens and closes. Freezer is cooling just fine. Advised customer to try and defrost unit for 36 hours and see if temps go back to normal if not then we can go from there.

Isidore A.

maytag washer MVWX655DW1 Ran diagnostics. Had f2e1, f9e1, f8e5 error codes. Found worn drain pump. Replaced drain motor. Corrected reversed hoses. Ran calibration, auto test cycle- passed. Fills, agitates, drains, rinses,& spins properly. Complete.; used 1 W10876600 (PUMP-WATER)

Steven W.

kitchenaid refrigerator KRFF302ESS01 Found power to ice maker- won’t run (crankscraft ). Replaced ice maker kit W10884390. Cycled ice maker. Filling& cycling ok. Cleaned condenser. Complete.

Steven W.

kitchenaid refrigerator KSCS25INSS00 Ran diagnostics. Compressor not running. Found power to inverter board. Compressor OHMs out ok. Customer declined repair. Will buy new one. Complete.

Isidore A.

maytag washer MVWX655DW1 Ran diagnostics. No error codes found. Ran calibration, auto test cycle- passed. Instructed customer to NOT use normal cycle. Use deep water, bulky, or power wash for best results. Advised customer not to wash rugs, carpets, comforters, large bedding. Washer is working as designed.

Steven W.

whirlpool dryer WGD92HEFW0 Found control shuts off even on timed dry setting prematurely. Needs control; ordrng 1 W10875487 (cntrl-elec), Checked sensor wiring- ok. Replaced control. Tumbles, heating, control is working properly. Advised customer to have proper venting installed. Complete.

Cesar H.

whirlpool refrigerator W1TXEMFWQ04 Found failed ice maker has power will not cycle replaced ice maker 4317943. tested and all checked good ; Job completed.

Cesar H.

FRIGIDAIRE OVEN FFMV1645TS unit not working found display counts down lights come on but no heat fans or turn table checked unit and found that upper door switch was not clipped in and when door was closed it could not make contact with switch. Fully seated switch and clipped it in unit tested good

Cesar H.

frigidaire refrigerator FFHB2750TS3 Found fill tube for ice maker was pinched during assembly causing water to ice maker to spray out the top of ice maker housing. Straighten tube out and lined it up properly with ice maker housing all tested good

Cesar H.

MAYTAG WASHER MVWB835DW3 Wash machine is not completing cycles And drain pump is acting up. Ordering control board and Will use drain pump on return visit. ordrng 1 W11170706 (ELEC CNTRL ), found unit has a failed drain pump ohm open control does send power to pump replaced failed pump unit tested good.

Cesar H.

maytag washer MVWC555DW1 Unit is shaking checked unit found worn hub causing basket to move freely replaced hub unit tested good ; used 1 W10528947 (HUB)

Francisco S.

kitchenaid refrigerator KSCS25INSS00 Checked unit found loose fitting on inlet valve. Ordering part to complete job; ordrng 1 W10247725 (water valve asm), Removed and replaced part listed, tested ops no leaks and customer approves functions at this time.

Francisco S.

whirlpool oven MGS5770ADW Checked unit found oven igniter glowing but not coming on. Low amp draw. Removed and replaced part listed 74007498/IGNITER tested ops unit now working as designed.

Francisco S.

whirlpool washer WTW5000DW Checked unit and retrieved error code f8 e1 long fill no fill. Tested water valves on manual test code both solenoids open /close as they should. Found drain line too deep into stand pipe adjusted drain line cleared codes calibrated unit then ran a verification test cycle unit worked fine with no issues. Advised customer to not stuff drain line into stand pipe because this will cause a siphoning effect and create issues. Unit working as designed.

Francisco S.

whirlpool microwave WMH31017AS-5 Unit is working as intended. Demonstrated use for customer to see. Spoke to Phil he recommended to install a hinge bracket if I get a recall on uniit.

Aaron B.

whirlpool washer WFW92HEFW0 Checked the unit found an F1 E1 code which was a power fluctuation sensed and tested the outlet and polarity good , customer had electrical work done and power was messed with then the code came up reset the unit. cleared all codes tested operations unit is working as designed now.

Aaron B.

whirlpool refrigerator WRS325SDHZ00 Dispenser parts are busted ordered parts ; ordrng 1 W11039857 (RETAINER) and 1 W11163765 (WATER FITTING ASM) and 1 W11172794 (ICE DOOR ASM) and 1 W11214887 (U I BOARD), Replaced the ice door asm and touch controls , tested operating unit works as designed now ; Job Cmpltd.

Jesus C.

WHIRLPOOL FREEZER GB2FHDXWQ02 Customer states that unit is not cooling. Checked unit and both compartments are very warm. Removed back panel and fount the filter dryer leak and no refrigerant on unit. Ordered parts.; ordrng 1 CD8404 (valve,1/4-6 per pack), 1 W10507884 (compressor), 1 WPW10143759 (dryer), Removed back cover and removed filter dryer and compressor. Installed valve on compressor and fitted everything to solder. Pulled a vacuum on unit and charge it. Unit is working as designed.

Jesus C.

maytag dryer MGDC215EW2 Customer states that unit is making a noise. Checked unit and ran unit. Raised top panel and front panel. Removed drum and inspected unit. Found the idler wheel making noise. Removed wheels and installed new kit 4392065. Assembled unit and ran it. Unit is now working as designed.

Jesus C.

whirlpool refrigerator WRF535SMBM00 Customer states that unit is not cooling. Checked unit and found the evaporator fully cover with iced. Removed drawer and freezer door. Defrosted evaporator and replaced harness and control. Assembled unit and tested. Unit is working as design.; Job Completed. used WPW10503278 (CNTRL-ELEC) WPW10292244 (BI-METAL HARNS-WIRE)

Jesus C.

maytag washer MVWX600XW0 Customer states that unit is not spinning out clothes. Checked unit and ran diagnostics found error code. Ran unit and found the gearcase makes a grinding noise. F7-E1. Basket speed sensor FaultF7-E7. Motor unable to reach rpm. job completed.

Jesus C.

maytag oven MGR8775AS1 Customer states unit sometimes it doesn’t ignite. Ran diagnostics and no faults. Tested bake igniter and on the 3 times it wasn’t working. Removed igniter and installed new WPW10324262. Tested unit several times and turn on every time. Unit is now working as designed.

Hector Z.

maytag dryer MGDE251YG Dryer not heating. Checked unit and found open thermal fuse. Replaced and tested ok. used 1 WP3392519 (THERMAL FUSE)

Hector Z.

KITCHENAID REFRIGERATOR KRFF302EWH01 Refrigerator making noises. Checked unit and found condenser fan motor blade hitting the water line. Adjusted and tested ok.

Hector Z.

kitchenaid refrigerator KBFC42FTS03 Refrigerator leaking. Checked unit and found clogged drain hose. Manually removed the ice and unclog drain hose. Tested ok.

Hector Z.

whirlpool washer WTW5000DW1 loud noises in the spin cycle. Checked unit and found worn out drive hub. Ordered and reschedule. Customer requesting morning service.; ordrng 1 W10528947 (drive hub kit), Replaced worn out drive hub and the wash plate. Tested ok.

Michael M.

whirlpool refrigerator WRS325SDHW00 Fund unit not keeping temp in ff section. Checked fans and they are running fine. Ordering diffuser and thermistor ; ordrng 1 W11236848 (DIFFUSER) and 1 WPW10384183 (thermistor), Tech removed and replaced diffuser. Fans are blowing diffuser is operating job complete; Job Cmpltd.

Michael M.

ikea microwave IBMS1455WS0 a button stopped responding and cx popped the button off in an attempt to repair unit. Tech determined control unit is not responding.Marcone website has repeatedly crashed techs iPad.Tech is using servicematters parts list for parts numbers. Tech is not able to verify if any parts are superseded.On repair list #4 W10251246 control unit#6 W10251249 button (2)#7 W10251250 button holder (2)#8 W10251249 switch (2)#9 W10251250 switch housing (2)Need pre autho for parts.Office please contact cx to schedule return visit; ordrng 1 W10251246 (cntrl-elec) and 2 W10251249 (button)s and 2 W10251249 (button)s and 2 W10251250 (button)s and 2 W10251250 (button)s, Removed unit and removed top panel. Removed and replaced two broken buttons. Reinstalled unit and unit buttons still do not function properly.Needs main control p/n WPW10317093; ordrng 1 WPW10317093 (cntrl-elec), Removed unit and removed top panel. Removed and replaced two broken buttons. Reinstalled unit and un

Michael M.

whirlpool refrigerator WSF26C2EXF01 condensation dripping from air filter area in fresh food cabinet and that ice maker no longer functions. Tech found right side door was drooping and creating a gap at top of door. Tech raised right side door via adjustment screw at bottom of door. Door now closes and seals properly. Removed and replaced unresponsive ice maker WPW10251076 . Ice maker cycled and filled with water. Advised to wait 24 hrs for ice production. Unit ops as intended job complete

Michael M.

WHIRLPOOL MICROWAVE WMH31017HZ0 Customer states crinkle noise while using unit. Tech found dried/dead leaf had fallen down exhaust vent. Removed obstruction/debris and unit now ops as intended with no issues.

George Y.

WHIRLPOOL REFRIGERATOR WRS325SDHZ00 Found ice maker container with a crack need to be replace ok to order part; ordrng 1 WPW10670845 (container), Installed part tested check out ok complete. No dents or dings cause by tech.

George Y.

whirlpool refrigerator WRT518SZFM00 Found refrigerator freezer over frosted no cooling in fresh food area found bad freezer fan need to replace ok to order part .office to call customer wen part in.; ordrng 1 WP2315539 (motor-evap), Installed motor evap tested check out ok complete. No dents or dings cause by tech.

Danny G.

WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Building up frost inside freezerFound door not sealing properly Install shim on freezer door Used heat gun to soften up the gasket Door is now closing and sealing properly ; used 2 R9800058 (SHIMS)

Danny G.

WHIRLPOOL REFRIGERATOR WRF736SDAM14 Making loud noise ; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve), Install water pressure kit No water leaks Unit is no longer making loud noises when dispensing water ; Job Cmpltd

Danny G.

WHIRLPOOL REFRIGERATOR GARF30FDGB00 Making loud noises Found loose bolts on compressor mount brackets and adjusted tubing to prevent from vibrating Unit is working properly.

Danny G.

WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Freezing food in top shelf of ref side Found damper vent blocked with food Relocated shelves to allow better air flow Unit is working and cooling properly Advised client not to block vent ; Job Cmpltd.

Patrick C.

maytag dryer MGD8200FW1 Customer instruct. The customer was concerned about check lint screen light flashing. Stated it’s clean and still flashes. Explained to customer it is a reminder and will always be there. Doesn’t effect operations of the dryer. Working as designed

Patrick C.

whirlpool refrigerator WRX735SDBM Customer having issues with the unit not making ice. Checked out ice maker and it was the old style. Needs updated kit to fix. Removed and replaced ice maker kit W10882923. Tested unit. All ops checked good ; Job Cmpltd.

Patrick C.

kitchenaid dishwasher KDTM354DSS5 Found the customer having draining issues. Started as intermittent and then the unit stopped draining completely. Pressed cancel drain and the pump didn’t engage. Checked pump connection and one of the brown wires was popped out of the molex connector. Repaired connection. Test3 unit, all ops checked good.

Raymond H.

amana refrigerator ASI2575GRW00 Upon arrival ice maker had jammed ice. Removed jam ice and tested unit functions normal now.; Job Cmpltd.

Raymond H.

whirlpool range WFG320M0BS0 Upon arrival a rubber smell coming from unit. Inspected and found some heat insulation pushing too far into bake area getting too hot. Secured insulation and tested unit. Unit functions as designed.; Job Cmpltd.

Raymond H.

maytag washer MVWB865GW1 Upon arrival complaint was suds spilling out from washer and drain pump won’t shut off. customer showed picture that looked like Willy Wonka”s factory ride. It was an over suds condition. Pulled codes and found over load fault and over suds. Customer was using way too much soap and it was concentrated. Instructed customer on proper use and care of unit. Unit functions as designed at time of service.

Billy J.

kichenaid refrigerator KFIS29BBMS02 harness to fan is completely corroded from liner. techline had me just brown red to yellow fan turned on but connector is damaged. unit is unrepairble customer was watching me jump wires to turn on fan but I advised him I am unable to modify harness. job complete.

Dane K.

whirlpool dishwasher WDF520PADM Upon arrival the top rack of the dishwasher would not come out found the wheel is broken and the stopper is broken as well. Installed wheels unit still needs stoppers; ordrng 2 WPW10082861 (stop)s, Removed and replaced top rack stoppers and tested unit. Unit functions normal now; Job Cmpltd.

Dane K.

whirlpool dishwasher MDB7100AWB Upon arrival gasket was leaking. Removed and replaced gasket WP902894 and tested unit. Unit functions normal now.

Dane K.

ge icemaker GFE29HSDSS , Upon arrival the light on the dispenser was on all the time. Unit needs new user interface and new control ; ordrng 1 WR55X25728 (UI) and 1 WR55X25728 (CONTROL), Installed main control. Lights on user interface still not lighting up correctly. Unit needs new interface; ordrng 1 WR55X11144 (pcb asm led icon ui), Remove and replace user interface and tested unit. Unit functions normal now.

Dane K.

whirlpool dryer WGD4815EW Upon arrival the unit was not drying the clothes. Found igniter not glowing and not getting voltage. Found thermal fuse open. Removed and replaced fuse and tested unit. Unit functions normal now; used 1 3392519 ([Alt for WP3392519)

Dane K.

kenmore cooktop 36275201891 Upon arrival the left burners were not lighting. Found the wires to the electrodes disconnected. Secured wires and tested unit. Unit functions normal

Dane K.

frigidaire refrigerator FFHT2021TW1 Upon arrival the fresh food compartment was not cooling at all and freezer was not as cold as it should be. Found evaporator fan motor not turning. Removed and replaced fan motor and tested unit. Unit functions normal now; used 1 242077702 (FAN) from stock

Dane K.

WHIRLPOOL REFRIGERATOR WRX735SDBM00 Upon arrival the unit was not making ice. Ice maker was getting 120 V but would not cycle. Removed and replaced ice maker W10882923 and tested unit. Unit functions normal now; Job Cmpltd.

George Y.

WHIRLPOOL REFRIGERATOR KRFC300ESS01 Found refrigerator with ice maker arm on off position Flip arm down on position dump out ice refill checking ok, complete, no dents or dings cause by tech complete.

George Y.

George Y.

WHIRLPOOL REFRIGERATOR WRT518SZFM00 Found refrigerator freezer over frosted no cooling in fresh food area found bad freezer fan need to replace ok to order part . ordrng 1 WP2315539 (motor-evap), Installed motor evap tested check out ok complete. No dents or dings cause by tech.

George Y.

ge refrigerator GSE25HMHJHES Found refrigerator gasket on fresh food side was not inserted reposition retested check out ok complete no dents or dings cause by tech.

George Y.

maytag washer MVWB765FW2 Found washer f3e2 error put into diagnostics clear code found extra suds. customer instruct to put less soap retested check out ok no codes . No dents or dings cause by tech.

George Y.

WHIRLPOOL WASHER WFW92HEFW0 Found washer not dispensing detergent put into diagnostics board not sending ac voltage replace expansion board and sensor ok to order parts; ordrng 1 W10864049 (cntrl-elec) and 1 W11096092 (sensor), Installed parts tested ok complete . No dents or dings cause by tech

Kenneth M.

kitchenaid refrigerator KBSN608ESS00 Found unit continuing to get overtemp alarm ordering new hv board per service pointer did not reschedule due to part availability. ; ordrng 1 W10849800 (cntrl-elec), Removed and replaced control board, tested unit unit is now operating properly. Customer approves job at this time. No dents dings or blemishes on or around the unit caused by technician.

Kenneth M.

KITCHENAID REFRIGERATOR KSSC48QMS00 Found unit with leak in sealed system from the evap. Ordering new evap. Leak detection and found if due all over evap. Quoted customer $715 for SVC and labor. Customer said Kitchenaid is gonna cover part but I show no part number customer is gonna call kitchen aid and see about having them send part directly or supply us with auto number. Collected $115 via CC. Will collect $600 on return visit ; rqstng P&A on 1 WP2306094 (evaporator), Removed and replaced compressor and evaporator. Recharged unit with 7.75 Oz of refrigerant. Used 1 access stub. Checked for leaks no leaks, checked pressures pressures checked good. Cx approves job at this time. No dents dings or blemishes on or around the unit caused by technician. Collected$600 via CC; used 1 CD8404 ([Alt for AF1200]) from stock

Kenneth M.

WHIRLPOOL WASHER WFW96HEAU0 Found unit door would not close properly and had a screw break off.checked unit and won’t close due to screw being missing will not latch door. Needing new door switch and screw. Rescheduled customer for Friday 8-10-18; ordrng 1 WP8183270 (latch) and 1 WP8540282 (screw), Removed and replaced latch and screw . Tested unit and unit operating properly. Cx approves job at this time, no dents dings or blemishes on or around the unit. ; Job Cmpltd.

Kenneth M.

whirlpool refrigerator URB551WNGZ Upon arrival unit was unplugged and pulled from wall. Plugged unit in and inspected, compressor running but no heat transfer. Lights and fans work. Most likely sealed system issue. Ordering compressor.; ordrng 1 WPW10507886 (compressor), Removed and replaced compressor. Recharged with 4.3 oz of refrigerant. Checked pressures pressures good. Checked for leaks. No leaks found. Unit is operating as designed.

Erick S.

MAYTAG DRYER MGDCCCCC215EW1 Cycled unit and found it not heating, accessed fuses and found blown thermal fuse causing it not to heat. Replaced fuse , retested it and it now cycles and heats with no errors. Job comp; used 1 WP3392519 (THERMAL FUSE)

Erick S.

maytag washer MVWX655DW1 Power unit on and immediately heard drain pump running. Canceled cycle and ran diagnostics. Through diagnostics found drain hose not secured to proper height causing it to think theirs is water in unit and having pump continuously running. Secured hose to proper height with zip ties. Retested it snd it passed all tests with tests with no errors. Job completed.

Erick S.

maytag washer MVWX655DW Found unit not powering on due to bad board. Board is getting voltage but not responding. Replaced main control W11116592. Retested it and unit passed all tests with no errors. Job comp. Also informed cust on how properly load unit. ; Job Cmpltd.

Erick S.

WHIRLPOOL DISHWASHER WDF331PAHS0 Cycled unit and found it not powering on. Accessed power cord and found loose wire nuts causing it not to power. Resecured wire nuts and power cord. Retested it and unit is now powering on. Unit passed diagnostics tests cycle with no errors, job complete.

Erick S.

GE REFRIGERATOR GSS23BMKJCES ICE MAKER DID NOT COME IN BUT STILL RAN CALL,UNIT HAS BAD ICE MAKER, MODULE IS CLOCKING BACK AND FORTH CAUSING IT NOT TO CYCLE. UNIT WILL NEED NEW ICE MAKER. Installed new ice maker WR30X10093. It cycled and filled with no errors. Job completed.

Erick S.

FRIGIDAIRE REFRIGERATOR LFSS2612TE0 Cycled ice Make and found it not engaging correctly which is causing port ice production. Replaced ice maker,retested, .it cycled and filled with no errors. Job comp.

Erick S.

FRIGIDAIRE REFRIGERATOR FFHS2611LB Unit has bad damper causing air return to clogg and no air circulation to to rc. Unit will need new damper ; ordrng 1 242303001 (damper assy), Installed new parts on unit. Retested it and damper is now opening and unit rc is now cooling. Job comp; Job Cmpltd.

Erick S.

FRIGIDAIRE FREEZER FFHS2611LB Upon arrival found unit unplugged, cycled unit and found unit compressor. Accessed compressor and found unit roach infested. Relay is no longer causing it not cool. Called Lowe’s and spoke with Larry . Per Larry unit is not covered will not repair. Job complete.

Erick S.

FRIGIDAIRE REFRIGERATOR FRT18B4AW Cycled unit and found rear panel not aligned correctly to causing it to continue to leak. Realigned entire console. Retested and drain is no longer Leaking. Job comp; Job Cmpltd.

Erick S.

MAYTAG DRYER MGDC215EW Performed vent cleaning. Removed all lint and cleared cap. Retested it and airflow is has good flow. Cycled dryer and dryer is now cycling and heating with no errors.

Erick S.

maytag washer MVWC565FWO Cycled unit through diagnostics and found it motor fault error causing unit not to spin. Cycled unit and found motor not engaging causing error. Found and connector at motor causing unit not to spin. Repaired connector and secured motor harness. Retested it through test cycle and it passed all tests with no errors. Job completed.

Enrique R.

frigidaire dishwasher FFID2426TS1A Inspected a Frigidaire dishwasher . leaking underneath . I found water leaking between door and tub . Installed new gasket . Ran a rinse only cycle . All functions checked normal . No leaks.

Enrique R.

whirlpool refrigerator WRF993FIFM00 no cool, making a humming noise, gets louder when you open the door. Replaced the evaporator cover W10889841 and central electric W11169503 on a whirlpool refrigerator . All functions checked normal at time of service . No leaks .; Job Cmpltd.

Enrique R.

WHIRLPOOL WASHER WTW5000DW1 Washer locked up- will not finish cycle. Replaced the central electric and latch ( shorted ) . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks .; Job Cmpltd

Enrique R.

WHIRLPOOL WASHER WTW5000DW0 Found both the central electric and drain pump shorted , unit not powering on . Installed the central electric and drain pump . Performed calibration , ran a quick wash cycle test . All functions checked normal at time. used WPW10581874 (PUMP-WATER) W10634026 (CNTRL-ELEC)

Enrique R.

MAYTAG WASHER MVWX655DW1 control not responding . I diagnosed the unit , found f5e2 = lid lock fault . Shorted lid lock . Installed new lid lock , truck stock . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks . ; used 1 W10838613 (LATCH)

James M.

WHIRLPOOL DRYER LGB6400KQ0 Found unit with bad pulley making a squeaking noise. Also for undo roller wheels degraded. Installed new dryer repair kit and tested unit. Unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech. ; ordrng 1 4392065 (dryer repair kit)

James M.

maytag dryer MGDX655DW2 Customer stated that dryer not heating enough to dry clothes. Checked heat cycle and found heating cycle to be correct. Checked venting and found no clog in dryer or house venting. Registered complaint with Techline sr# 7722684114 via Andrew. Techline stated no parts to be replaced.

James M.

kitchenaid refrigerator KRFF507ESS01 Found unit with ice forming behind crisper due to evap fan not moving and possible blocked airway due to damper control not opening. Ordering new damper, evap van and support.will return 8-10-18 to defrost and install; ordrng 1 W11033168 (harns-wire) and 1 WPW10248595 (control) and 1 WPW10389152 (support), Defrosted unit and changed control and fan. Unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech.

James M.

whirlpool washer WTW5000DW1 Customer stated start key getting stuck tested unit several times. Button is working as intended. Customer has had multiple pts buttons installed and same problem persists with the push button getting stuck. at this time unit is functioning as intended. Could not duplicate issue.

James M.

whirlpool refrigerator WRT111SFDW03 Found unit with small gapping around fridge door. Ordering new gasket. Also found minor gapping in liner in freezer. Ordering silicone sealing. Did not reschedule due to part availability. ; ordrng 1 482338 (adhesive) and 1 W11228130 (DOOR GASKET WHITE), Replaced door gasket and applied silicone to liner gaps. Unit is functioning as intended. No dents, dings, or blemishes on or around unit caused by tech. ; Job Cmpltd

Timothy J.

maytag washer MVWX655DW1 Inspected unit and found a worn hub and cam assembly. Found the strike does not enter the latch assembly easily. Replaced worn and damaged parts.; used 1 W10838613 (LATCH) 1 W11035751/gearcase 1 W10721967/cam 1 W10528947/hub 1 W10902814/washplate

Timothy J.

maytag dryer MVWX655DW0 Unit showing a 0-2,7-1,8-1,0-5. Ran a service test. Actuator did not shift correctly and does not recognize the tub has stopped spinning in a reasonable time. ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator), Installed parts. Tested unit. Unit checks ok.

Timothy J.

frigidaire refrigerator LFHB2741PF Inspected unit and found no ice in the bin. There is no ice or water in the IM tray.Tested IM per tech sheet. IM fills , IM evaporator fan is working. IM fails the harvest cycle test. Replaced IM and tested IM .IM passes tests. No leaks noted.; Job Cmpltd

Ian B.

frigidaire refrigerator LFFH20F3QWC Tech found both cold control, and start relay are not functioning correctly. Cold control does not activate system or send power to start relay at correct temperatures. When power is received to start relay start relay does not start the compressor reliably. Clicks three or four times over a span of a few minutes before starting compressor. Defrost timer also Advances past defrost portion very rapidly. Need start relay, Defrost timer, and cold control for repair.; ordrng 1 297259515 (controller) and 1 297318010 (timer) and 1 5304513033 (COLD control), Installed parts. Unit now starts compression and begins cooling reliably. Advise customer to allow 24 hours for temperatures to adjust before reloading.; Job Cmpltd.

Ian B.

maytag washer MVWB725BW0 Tech found unit has crack in drain pump. Need drain pump for repair.; ordrng 1 W10409079 (water pump), Tech installed pump, and reinstalled unattached house water supply. Tested unit and unit now test good. Hot water valve appears to of been damaged prior to repair. Did not turn hot water back on. Otherwise all functions normal with no leaks.; Job Cmpltd

Ian B.

whirlpool dishwasher WDF540PADM3 Tech found all of unit functions working normal in cycle test mode at time of visit. Advised customer to use rinse aid and to evacuate cold water sink before starting load. Customer has water supply that takes several minutes to get even lukewarm. Advise customer that this will severely impact the effectiveness of the wash load of hot water is not dispense into the unit at the beginning of the cycle. No heating wash or drink failures found at time of visit. Normal operations.; Job Cmpltd

Ian B.

whirlpool dryer CGM2745FQ0 Tech found unit has broken door switch. Need door switch for repair. Customer not on site to provide signature or commercial access key.; ordrng 1 3406109 (sub 3406107), Installed parts and tested unit with provided key. Unit now tests good with no damage to unit or surrounding area. Apartment manager not on site to sign

Ian B.

whirlpool range WFC150M0EW1 I found error code f9, miswired range on display. Checked house voltage and voltage draw with all 4 burners. Unit is drawing normal voltage and amperage but 50 amp breaker is tripping. Units breaker circuit is weak. Customer needs electrician for repair.

Ian B.

maytag washer MVWB765FW0 Tech found drain pump seized. Need drain pump for repair.; ordrng 1 W10876600 (drain pump), Install drain pump and tested. Unit now tests good. Ran load size calibration for better performance..; Job Cmpltd.

Ethan S.

kitchenaid refrigerator KSSS42QDW055599607811 upon arriving to the customers home customer stated that the unit is not cooling properly I did find a service port on the inlet line of the compressor line I did let customer know that the whole sale system unit will need to be replaced customer is in a bit of a hardship and cannot afford at the moment collected service call job is complete

Ethan S.

WHIRLPOOL REFRIGERATOR WRX988SIBM03 On arrival customer stated that the unit was making ice intermittently found on arrival of the unit was making ice but customer says unit will go off and on with making ice needing to order ice maker; ordrng 1 W11188383 (ICEMAKER), replaced icemaker tested good, job complete.

Ethan S.

MAYTAG WASHER MVWB765FW2 Upon arriving to the customers home customer stated that the unit was not getting enough water found that the customers water valves are switched Redid hoses correctly test unit unit checks good job complete The noise the owner is making his normal is the design of the agitator plate; Job Cmpltd.

Ethan S.

WHIRLPOOL REFRIGERATOR WRX735SDHZ Upon riving to the customers home customer stated the unit was not making ice found icemaker to be bad icemaker was getting 120 V but was not functioning replaced W10882923, tested GOOD. job complete.

Chris M.

WHIRLPOOL REFRIGERATOR WRX735SDHZ00 ice maker is not producing ice.I first pulled ice container out to access ice maker. I found bail arm not inserted correctly. Corrected issue and then jump the ice maker to make sure it functions properly. Everything checked out good.

Chris M.

KITCHENAID DISHWASHER KDFE104DSS5 Customer had Concerns about dispenser and using rinse aid. I first made sure dispenser was full of rinse aid, Camp was dispensing properly. The dispenser checked out good. While I was there I cycle dishwasher into diagnostics just to make sure everything was functioning fine which it is. I didn’t import customer and proper use and maintenance of the new dishwasher.

Chris M.

maytag washer MVWB850WQ2 Smelled stagnant water from Coming from wash machine. I first ran wash machine In rinse drain cycle. I noticed drain was not functioning properly. I proceeded to pull drain apart and found turbines busted. Replaced drain what truck stock item. Wash machine is now draining and functioning properly. Job complete; used 1 W10536347 (DRAIN PUMP ASM)

Chris M.

kitchenaid refrigerator KRFF305ESS00 On today’s visit customer was having concerns about Temperature in refrigerator and freezer compartment. Upon arrival I checked temperatures with my meter I had 35° in refrigerator compartment in -3° in freezer. Customer again showed me pictures of certain times when the display shows that it’s warm I again went over the fact that it goes in defrost and also anytime doors are open or groceries are loaded Temperatures will rise I’ve already been out here numerous times and replaced multiple parts. So I called whirlpool tech line spoke with Joel gave me Sr#772269057 We went through diagnostics together he told me everything is fine. Informed customer refrigerator is functioning like it should and that temperatures will fluctuate throughout the day. Job complete.

Chris M.

whirlpool dryer WED8540FW1 dryer was making loud Rattling sound. I powered dryer on was Able to duplicate the noise they were hearing. I found were control board was mounted bracket was loose Making a loud sound. Also I realigned drum on rollers and bulkhead. Cycle dryer on noise has gone away. Dryer checks out good.

Irvin F.

JENNAIR COOKTOP JIC4430XS00 Removed power replaced the module and display. Power up unit failed. The power source failed. Customer needs ELECTRICTIAN. Display showed up to program. Reset power never came back CUSTOMER WILL HAVE ELECTRICTIAN OUT THEN CALL BACK TO HAVE UNIT PROGRAMMED.

Irvin F.

kitchenaid refrigerator KRFC704FBS00 The fresh food evap coils are ice locked. The evap motor is rotating, but sounds like a bell jiggling and the blade is cutting ice. Need to replaced evap cover. The ice maker is producing bucket has cubes. ; ordrng 1 W11167902 (EVAP COVER), Replaced evap cover. No issues. Returned power to unit, cycled on compressor running. During removal of door shelf fell and broke. Ordering to replace. ; ordrng 1 W10887799 (trivet),Installed the trivet. No issues. All ops normal. ; Job Cmpltd.

Irvin F.

FRIGIDAIRE RANGE FFGF3012TWB Cooktop surface has a nick on corner, and grates are leaving stains on the surface. Photos of damage claimed by customer. Frank techline- cosmetic damage first 30days only. Asked to see if they would give a parts concession. 81904984. NOT COVERED UNLESS MANUFACTURERS DEFECT/ TECH ASSIST, sent to Custmoer SERVICE- since passed 60 days not covered, Customer responsibility. 81905066. Called office to explain manufacturer not covering issue 60 days past coverage. Explained she would have to pay for the parts and labor for install. ; Job Cmpltd

Irvin F.

MAYTAG WASHER MVWX655DW1 the washer will not complete cycles. The unit was draining slow and cycle would not complete due to only cold water to the unit. CUSTOMER INSTRUCT, UNTIL HOT WATER IS INSTALLED TAP COLD IS ONLY AVAILABLE TEMP FOR WASH. ALL OPS NORMAL.

Douglas P.

WHIRLPOOL REFRIGERATOR KSC23C8EYW00 checked thermistors both are good had me do an amp draw on compressor found amp draw was all over the place up and down. replacing compressor compressor is covered under 10 year warranty from KitchenAid; ordrng 1 W10309988 (compressor), Removed her place compressor will get back into -3 µm charge system 5.3 ounces of refrigerant unit is working properly

Douglas P.

whirlpool dryer WED5000DW2 Customer states unit will not spin found unit to have a broken belt removed and replaced belt what dryer repair kit unit is working properly; used 1 4392065 (DRYER REPAIR KIT)

Douglas P.

ROPER WASHER RTW4640YQ1 Control malfunctioning will not advance removed and replaced control unit is working properly ; Job Cmpltd.

Douglas P.

MAYTAG WASHER MVWX655DW1 Unit still not washing found customer trying to wash with warm water with the hot water valve off, turn hot water valve on and unit is not working properly advise customer proper use and care; Job Cmpltd.

Douglas P.

whirlpool washer WTW8900BC0 Customer stated F1 pop back up as soon as I left per the tech manual if line is clear control board needs to be replaced. Ordering board; ordrng 1 WPW10550335 (console),Removed and replaced consul Brian calibration unit seems to be working properly at this time; Job Cmpltd.

Cruz B.

maytag washer MVWX655DW0 Tested unit in diagnostic test mode and found wash plate to spin freely, I then removed wash plate and found hub to be worn out as well. Ordering parts hub and wash plate for unit. ; ordrng 2 W10528947 (drive hub kit)s and 1 W10902814 (washplate), Installed new parts (wash plate, hub) into unit. I then calibrated and put unit into a diagnostic test mode it completed wash drain spin lock and unlocked, checked for codes found none as well no leaks, customer ok's repair.

Cruz B.

MAYTAG WASHER MVWC555DW0 Inspected and tested unit. Found actuator fault code, lid latch not unlocking, basket not spinning due to hub being worn out, then customer stated they are going to purchase a new unit, customer stated it’s not worth fixing.

Christian B.

maytag washer MVWX655DW1 Unit will not spin clothes out properly customer stated. I then removed wash plate and found hub to be worn out causing basket not to spin properly, ordering hub for unit. ; ordrng 1 W10528947 (drive hub kit) ,nstalled new part (hub) into the unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, checked for codes found none as well no leaks, cusotmer ok repair.

Cruz B.

frigidaire dishwasher FGCD2444SA2A Unit needs a console with overlay, overlay is peeling off and unit is brand new, rich 1 is ordering part for unit. ; Installed new part (console assy) into unit. I then put unit into a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks, unit is working as designed, cx ok repair ;

Cruz B.

whirlpool refrigerator WRF555SDFZ05 Set refrigerator temp to 40° and that should help with drinks, food, veggies. Went into diagnostic test 01 & 02 found thermistors to be good, customer also mentioned that ice maker is making ice slowly, replaced bad one with new one (w10882923), water filled mold. Customer ok'd repair