Local Reviews
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Irvin F.
WASHER WHIRLPOOL WTW4816FW2 Power removed already. Tilted wash back and removed pump. Installed replacement pump. Completed assembly. Powered and test drain passed. Calibrated the unit passed. All ops normal.
Irvin F.
WASHER WHIRLPOOL WFW85HEFW1 F5/E2-dL errorCx says the door is not locking all the time. Have to open close door several times to get to start. Found the door lock is failed. The test cycle didn’t terminate The unit has a failed pressure sensor. Replaced retest passed. All ops good.
Enrique R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer concerns , condensation in RC . Found gasket not sealing , door hinge needed adjustment . Adjusted the hinge . All functions tested normal ."
Enrique R.
WASHER WHIRLPOOL MVWB855DC3 "Installed new pump , all functions tested normal . Collected $185.27 check #3512 ."
Juan G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 F4e3. Motor not running. Motor sump assembly needs to be replaced. Will bring control board in case it’s needed.; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)
Tyler F.
REFRIGERATOR AMANA ASD2575BRW01 Customer stated that the ice dispenser is stuck on crushed. Found lever stuck under solenoid. Fixed and tested all works good at this time. No recall past 90 days.
Chase F.
DRYER MAYTAG MEDC215EW Cx concern that unit is over heating on more dry option. Found open hi limit thermostat. Installed new thermostat. All functions now testing out normal. Job complete.
Chase F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found that freezer cabinet was not properly set into place allowing for frost to build up in FC. Re installed cabinet back into proper place. Door now getting a solid seal flushed up to cabinet. Also adjusted temps in RC due to Cx wanting colder temps. All functions now testing out normal. Job complete.
Jonathan C.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Found refer evap frozen over needsharness with evap fan quoted 342.95; ordrng 1 W11033168 (harns-wire)
Chase F.
REFRIGERATOR BO KITCHEN AID KRMF706ESS01 Upon arrival customer stated that another Company came out a week ago and diagnosed that unit needs a compressor due to a no cool issue.
Steven W.
DISHWASHER WHIRLPOOL WDF520PADM7 "Not a recall. Different problem.Unit was dead. Found black wire terminal into control connector backed out. Reinserted terminal into connector. Ran diagnostics. No error codes found. Fills, washes, drains, rinses and dries properly at this time. Complete."
Steven W.
REFRIGERATOR KITCHENAID KRFC604FSS02 Replaced seized condenser fan and HV control. Compressor and fans are running. Unit is cooling properly at this time. Instructed customer to allow 24 hours before loading food. Instructed customer to replace SS water line with copper or PEX tubing only per installation instructions.Complete.
Steven W.
WASHER MAYTAG MVWB765FW3 "Ran diagnostics. No error codes found. Ran component test fabric softener test. Softener dispenser is dispensing properly. Instructed customer to turn on fabric softener button when using softener. Fills, agitates, drains, rinses,dispenses, and spins properly. Complete."
Kenneth M.
REFRIGERATOR KITCHENAID WRV986FDEM00 Unit not cooling 100% ordrring access stub and drier. Unit needs recharge. Rescheduled customer for 8-3-20; ordrng 1 W10913906 (Stub) and 1 WPW10143759 (Filter drier)
Steven W.
WASHER AMANA NTW4605EW0 "Ran diagnostics. Had f7e5 error code. Replaced suspension rods, gear case, splutch, belt, shifter, control , agitator, and screw. Had to break agitator, drive block, gear case hard to remove. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, and spins properly. Complete."
Antonio D.
REFRIGERATOR JENN-AIR JS42PPDUDE01 Ice maker fill cup was iced up. Checked water pressure and tested ice maker . Cleaned ice maker fill cup. Working ok.
Kenneth M.
WASHER MAYTAG MVWB765FW0 Found unit with locked rotor even when unit woukd spin. Ordering new control. Suspension bouncy. Causing off balance. Ordering suspension. Reacheduled customer for friday 7-31-20; ordrng 1 W11130359 (Suspension)
Juan G.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Found incoming water source faucet off. Turned water on, checked ops, unit filled, washed and drained properly. On arrival, found water under kitchen sink. Pointed out to customer. Did not see exactly where leak is coming from, advised customer to look into it."
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 No ice. Found faulty ice maker. Ordering new ice maker. Found gasket pulling apart. Deteriating and causing sealing issues. Ordering fridge gasket. Filter housing door broken off. Ordering hiusing. Reacheduled customer for wednesday 8-5-20; ordrng 1 WPW10300022 (Icemaker) and 1 W10862461 (Housing) and 1 WPW10136734 (Gasket)
Juan G.
RANGE - GAS WHIRLPOOL WEG515S0FB2 Dent on left upper area of maintop. Unit was installed on 6/19/20. by Snider Diamond. Installer wrote a note on receipt stating the part was going to be replaced once ordered. Customer didn’t hear back from them. Informed customer cosmetic issues are only covered within the first 30 days. Unable to proceed with repair. Advised customer to call customer service.
Juan G.
RESIDENTIAL REFR WHIRLPOOL KBSN602EPA01 "Replaced water filter housing. Checked ops, ice maker filled. No leaks present."
Jim S.
WASHER MAYTAG MVWB835DW0 The new high-quality transmission that whirlpool supply is defective need to re-order transmission; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)
Juan G.
WASHER WHIRLPOOL WTW5005KW0 "Unit not leveled properly, it was leaning to the right. Upon inspecting/working on the unit, noticed tile floor is not leveled itself, floor is uneven. Some tiles are sunk in at some points, sticking out in others. Pulled unit forward and leveled the best I could. "
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Called tech found stinky oil coming from dryer file number 7728450483
Juan G.
WASHER WHIRLPOOL MVWB835DW1 "F0e3 overload, F0e5 off balance. Removed coins from between spin basket and wash plate. Unit was leaning to the right. Level unit properly. Cleared error codes, checked ops, unit is working fine."
Danny G.
REFRIGERATOR KITCHENAID KRFC704FPS03 Test 23 max temp 73Test 24 max temp 75 Test 25 max temp 71 Test 26 max temp 66Test 28 avg temp 35 Test 29 avg temp -7 Test 30 avg temp 32Test 31 avg temp 5 Test 33 mim temp 32Test 34 mim temp -18Test 35 mim temp 29 Test 36 mim temp -13 SR #7728446895; ordrng 1 W11114721 (cntrl-elec) and 1 W11336586 (CONTROL)
Jonathan C.
RANGE WHIRLPOOL WEE745H0FS2 Found switches switched reinstalled tested working to spec
Randy C.
OVEN WHIRLPOOL WOD51EC0HS01 Found unit panel display going into its own options setting back to 400 on frozen pizza without anyone doing so customer needed instructions on using care of oven customer instruct. Will need panel and bringing board. Cx needs Monday the 10th ; ordrng 1 W11297709 (console)
Kenneth M.
OVEN WHIRLPOOL GBD307PDS10 Installed cintrol board customer provided. Teated unit. Unit is now working properly. Customer approrves function at this time.
Randy C.
DRYER MAYTAG MGD8630HC1 Unit gets really loud after a few minutes. Was quite at first needs new motor wheels and pulley. Also f2eq. Bad console. Scheduled for Thursday. ; ordrng 1 W10837240 (idler pulley) and 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel)
Kenneth M.
WASHER WHIRLPOOL WTW7500GC2 Installed water valve and tested unit. Unit is now working properly. Customer approves function at this time.
Randy C.
RESIDENTIAL REFR WHIRLPOOL MSS26C6MFZ Ice maker makes ice but won’t dispense. Found ice maker clogged with ice coming from dispenser chute. Froze the ice maker stopped cycle. Needs ice maker and ice door. ; ordrng 1 W10549235 (cover) and 1 W10873791 (icemaker) and 1 W10889430 (door-ice)
Kenneth M.
DRYER WHIRLPOOL WED7000DW2 Found unit not running. Will start and just sit there. Found unit bad thermal fuse. Replaced and tested. Unit is working properly. Customer approrves. Informed customer to sweep vent to prevent problem. Problem happens again. Financial responsibility may be on customer.
Kenneth M.
WASHER MAYTAG MVWB835DW1 Installed control board and drain pump. tested unit. Unit is nkw working properly. Customer alroves function at this time.
Francisco S.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Found inlet water valve energizing but not pulling water through. Order inlet valve.; ordrng 1 W10179146 (water inlet valve)
Francisco S.
WASHER MAYTAG MVWC6ESWW1 Timer failed ordering new one.; ordrng 1 WPW10243947 (timer)
Kenneth M.
REFRIGERATOR JENN-AIR JFX2897DRP02 Installed UI. Main board and freezer light mofule. Teated unit. Unit is now working properly. Customer approrves function.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Installed ice maker and tested unit. Unit is now eorking properly. Customer approves fucntion at this time.
Cruz B.
DRYER MAYTAG MEDB765FW0 "File # 7728446931- cx claims unit is making a squeaking sound during start up only, had cx put clothes into drum run cycle 3 times found no Squeaking sound at this time cx said its random, cx is going to try and record the noise and will give us a call. Unit is heating as designed. This is documented with tech line."
Jim S.
WASHER WHIRLPOOL MVWB766FW1 Replaced faulty drain pump. Unit tested ok
Joe M.
REFRIGERATOR KITCHEN AID KSSC48FTS02 Replaced bi metal unit is now functioning as designed. Job complete.
Leon M.
RANGE WHIRLPOOL WEG745H0FS0 Cx wants to reschedule for next Monday from 8-12; schdld next appmnt for 8/3 MON 8 am
Randy C.
FREEZER WHIRLPOOL WRT311FZDB01 Found not sealing in freezer and also control board won’t allow temps to run at recommended. Replaced control board. Also used heat gun to seal gasket. Now seals properly. Now cooling properly. Job complete
Kevin M.
REFRIGERATOR KITCHENAID KRFC704FSS00 Unit not cooling. Ran test 40 and found no temperature change in FC. Unit has lost all Freon. Appears to have low side leak in RC evaporator. Ordering parts. 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11036448 (solenoid)
Joe M.
WASHER KITCHENAID KRFC300ESS03 7728245416 . Sterling Unit is being replaced
Joe M.
WASHER AMANA NTW4516FW3 Replaced drain pump job complete.
Kevin M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Recall on GJ. Unit froze over RC evaporator again. Called tech line. Sr#7728448331 found that deli drawer is not closing properly due to failed rails and mounting tabs on evaporator cover are broken. Unit needs deli rails and evaporator cover. Customer will defrost prior to appt. ;1 W10499289 (slide) and 1 W10499294 (slide) and 1 WPW10501260 (cover-evap)
Francisco S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Removed and replaced control board & ui board. Unit now checks ok.
Francisco S.
FREEZER WHIRLPOOL KSSS48QKX00 "Removed and replaced inverter board, power unit on, compressor came on. Advised cx waiting 24 hours for normal ops."
Francisco S.
WASHER MAYTAG MVW7232HW0 New issue/ new code. Contacted tech line as this error states it’s the washer detected a load during clean washer cycle. Cx stated he knows how to use machine and this was not the case. Performed factory reset and calibrated. Tested ops it checks ok Sr#7728272503 Joel WiFi help (866)3334591
Kenneth M.
WASHER WHIRLPOOL WFW92HEFW0 Unit leaking. Hoke in bellows. Ordering bellows. Pressure hose wearing down. Ordering new pressure hose. Rescheduled custimer 8-5-20; ordrng 1 W11044559 (Pressure hose) and 1 W11173364 (Bellows)
Hector Z.
RANGE WHIRLPOOL WFG505M0BS3 Customer was concerned of Left Front and Right Rear top burners not igniting. I checked the unit and found disconnected electrode wire from the spark module. Adjusted wire. Tested ok.
Leon M.
REFRIGERATOR KITCHENAID KRFF300EWH01 Replaced all selected parts Unit working properly as designed
James M.
WASHER MAYTAG MVWC565FW1 "Fund unit with long drain error, over suds error, basket speed fault error. Ran auto test and found weak drain pump not fully draining machine. Ordering new drain pump. Will return when parts arrive. ; ordrng 1 W10876600 (drain pump)"
Leon M.
REFRIGERATOR KITCHENAID KBLA20ELSS01 Replaced ice maker After running diagnostic check unit working properly as designed .
Leon M.
WASHER WHIRLPOOL WFW9150WW01 Cx states that unit is not working properly Cx states that unit is leaking underneath After running diagnostic check find that unit has a bad door boot Stock unit dryer on the top ..
Kevin M.
DRYER WHIRLPOOL MGDB765FW0 Failed door switch causing unit not to run. Removed and replaced door switch. All tests good.
Joe M.
WASHER WHIRLPOOL WFW560CHW1 Unit needs a control and a gasket. Ordering parts; ordrng 1 W11314648 (bellow) and 1 W11325580 (cntrl-elec)
Kevin M.
WASHER WHIRLPOOL WFW560CHW0 Unit just running pump and not starting. I found clogged air dome making main control think there is water when there is not. I cleared air dome. Tested and calibrated. All tests good.
Kevin M.
KITCHEN KITCHENAID KDTE204GPS0 Unit not cleaning dishes. I found weak wash pump not allowing proper water flow to spray arms. Removed and replaced sump assy. Tested unit. All tests good.
Kevin M.
DISHWASHER KITCHENAID KDTM354ESS3 Customer stated the unit will stop mid cycle. I tested unit and found worn door gasket and failed door latch allowing door to open mid cycle. Removed and replaced door gasket and door latch. All tests good.
Jonathan C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found spryarm melted replaced tested working to spec
Joe M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced pump and motor assembly unit is functioning USA designed
Jim S.
MICROWAVE JENN-AIR JMC2430WS01 "Replaced boards, magnetron, sensor, and harness."
Jim S.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 Replaced ice maker. Unit tested ok
Enrique R.
WASHER WHIRLPOOL WFW6620HC0 "Inspected whirlpool front load washer . Customer concerns , not filling enough water to wash the clothes . In diagnostics found oversuds error , Ran quick wash cycle . Found no mechanical problem , customer needed instructions ."
Kevin M.
RESIDENTIAL REFR WHIRLPOOL KRFC704FSS0 Unit not cooling in both compartments. I removed evaporator cover in FC and ran test 40. Partial frost pattern. Low side sealed system leak in FC evaporator. Unit needs FC evaporator and compressor due to contamination. ; 1 W11025999 (compressor) and 1 W11035643 (evaporator)
Enrique R.
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Installed new parts . All functions tested normal at time of service , no leaks ."
Kevin M.
WASHER WHIRLPOOL WTW8500DC6 Unit giving white residue on clothes. Customer is using proper detergent. Unit needs main control and interface. Per service pointer. Ordering parts. ; ordrng 1 W11115199 (panel-cntl) and 1 W11401712 (CNTRL ELEC)
Jonathan C.
LAUNDRY MAYTAG MVWC565FW1 Found latch bad replaced tested working to spec
Patrick C.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Resealed the seal in the freezer. To stop frost build up. Tested unit. All ops chedked good
Jaime G.
OVEN WHIRLPOOL WFG320M0BS3 cx will be out for a week
Joe M.
DRYER MAYTAG MGD8630HW1 Customer is stating they are going to replace machine if they do not please order motor
Hector Z.
DRYER WHIRLPOOL WGD5000DW3 Customer is concerned of of damaged dryers door. I checked the unit and the dryer has a damaged inner door. Ordered parts and rescheduled.; ordrng 1 W10906683 (seal-door) and 1 WP3389441 (catch) and 1 WP695737 (door)
Randy C.
REFRIGERATOR KITCHENAID KBFN502EBS02 Replaced ice maker and modules now working as designed job complete.
Steven W.
WASHER WHIRLPOOL WFW8620HC2 "Ran diagnostics. Had f8e1, f0e2 error codes. Found hot water valve stuck closed. Dryer needs to be removed for service access. Customer to remove dryer. ; ordrng 1 W11316256 (VALVE- DOUBLE)"
Randy C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found unit not heating found that heater replaced heater unit not working at design job complete.
Randy C.
DISHWASHER MAYTAG MDB4949SDM2 Concerned rack won’t stay in place loud noise too. Broken whels on top rack Removed and replaced wheels now ok. No more falling rack noise is normal all ops normal job complete
Tom R.
WASHER WHIRLPOOL MVWC565FW2 "Installed Water Valve and Agitator, ran water through lines to flush water to check for debris, ran diagnostic tests, all components functional, check okay. No damage to unit or home from tech, job complete."
Danny G.
REFIRGERATOR KITCHEN AID KSSC42QMS01 Middle divider is getting hot Found faulty control board not provided 120v to condenser motor Motor is no longer needed Part was not received Replaced main control Reinstall unit and power and test all functions on test unit is now working properly .
Danny G.
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Not dispensing ice Replaced ice bucket Test ice dispenser Unit is dispensing cube and crushed Please see notes
Isidore A.
WASHER WHIRLPOOL WFW8300SW01 "Removed bottom and back panels. removed old shocks and installed new shocks, reinstalled panels. Test washer operation, ok at this time. Washer working as designed."
Isidore A.
WASHER MAYTAG MHW8630HW0 "Removed bellows to gain door latch access, removed old door latch. Installed new door latch, reinstalled bellows. Test washer for leaks and operation, washer working at this time as designed."
Timothy J.
REFRIGERATOR JENN-AIR JS48NXFXDW04 Customer states the temperature on the UI fluctuates from -4 to 4 degrees in under a minute. On occasion the FC temp will get up to 30f. They have had things in the FC soften. The thermistors have been replaced. Called WPTS and ran some service tests with them. The components tested responded properly. WPTS believes there might be a sealed system issue but wants me to see if I can stall the condenser fan in case that might have intermittent operation. Could not stall condenser fan. Ordering the UV drier.; ordrng 1 WPW10143759 (dryer)
Isidore A.
DRYER WHIRLPOOL WGD81HEDW0 "Removed top and front panels, belt and drum, removed old drum seals and installed new drum front and rear seals. Reinstalled belt drum and panels. Test dryer operation , dryer working at this time. Customer advised to let dryer seals to cure and that customer may notice faint adhesive odors, should go away with first or second use, if not right away."
Timothy J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Called WPTS and explained what was done previously and what is happening now. That is the ice is not dispensing and the dispenser is dripping. WPTS recommends replacing an Ice door and auger.; ordrng 1 W10822606 (motor) and 1 W11347434 (PLATE) and 1 WPW10291905 (seal) and 1 WPW10347114 (shaft)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Recall on RO. Unit is not cooling properly in RC. I tested temps and found RC to be 15 degrees too warm. I put unit into diagnostic cycle and tested evaporator fan motor and damper. I found damper being really loud and not opening all the way, also seems like evaporator fan motor is not spinning at full speed. Removed and replaced damper and evaporator fan. All tests good."
Timothy J.
REFIRGERATOR JENN-AIR JS42SSDUDE01 Found the Fc door liner is separating from the door and the gasket is falling out. Unit will need a new FC door. This will require a second person .; ordrng 1 W10800815 (dor-fip)
Chase F.
WASHER WHIRLPOOL WFW6620HC0 Installed new bellow and latch. All functions now testing out normal. Job complete.
Leon M.
WASHER MAYTAG MHW5100DW0 Cx states that unit is not working properly After running diagnostic check find that unit has a bad gearcase and drain pump Error code F8E1Stock unit dryer on the top Need autho for second tech ; ordrng 1 W10509710 (valve) and 1 W10799064 (pump-water) and 1 WPW10448876 (switch-wl) and 1 WPW10544980 (rotor) and 1 WPW10657810 (stator)
Hector Z.
OVEN WHIRLPOOL IBS650PXS00 "Replaced Electronic Control (WP8304381) and the Temperature Sensor (WPW10131825). Set the oven at 350*F, the average temperature (345-347)*F. Tested ok."
George Y.
OVEN WHIRLPOOL WFG770H0FZ0 Installed part when turning on bake or broil kicks on keeps clicking. Then shuts off ok to replace control board and valve ok to order.; ordrng 1 W10919226 (regulator) and 1 W11342985
Jim S.
OVEN WHIRLPOOL WOD93EC7AS01 Blower was never shipped to the warehouse; ordrng 1 WPW10545291 (fuse-thrml)
Tyler F.
DISHWASHER WHIRLPOOL KUDI01FLSS Customer stated that the door falls and the dispenser needs to be replaced. Removed and replaced dispenser and door links. Tested all works good at this time.
Randy C.
REFRIGERATOR KITCHENAID KRFC300ESS01 Cx gaskets torn. Causing ice build up in freezer and fridge. Needs replaced ; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W10830162 (gasket-fip)
Jaime G.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Found a little bit of ice buildup at the bottom right hand side corner of the freezer door. Made sure the doors close properly
Randy C.
FREEZER KITCHENAID KRSC503ESS00 Broke wires. .
Timothy J.
RESIDENTIAL REFR WHIRLPOOL WRS588FIHZ Unit has a broken door harness and damaged IM.; 1 LW11037733 (dor-fip) and 1 W10873791 (icemaker)
Hector Z.
RANGE WHIRLPOOL WFG550S0HZ1 Customer was concerned of broil not working. I checked the unit and I found one of the inner back cover in contact with the broil electrode making divert the spark before reaching the tip of the electrode. Drilled new holes to be able to screwed the back cover due to damage in the rear section of the range for what it looks that the whole unit was dropped. I tested the broil after I reattached the panel and it works fine.
Jaime G.
WASHER WHIRPOOL WTW5000DW1 Found suspension rod broken. Ordered parts; ordrng 1 W10721967 (drive pulley) and 1 W11130362 (suspension)
Danny G.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit is not draining Found faulty drain pumpReplaced drain pump Reinstall unit and ran a self diagnostics test unit completed with no leaks and no issues Unit is working properly
Jaime G.
RANGE WHIRLPOOL WFE510S0HS1 Found a bad user interface. Hod part ordered; ordrng 1 W11316353 (cntrl-elec)
Danny G.
RANGE WHIRLPOOL WFG505M0BS0 Client is stating that unit is only glowing on the left side and not in the rightThis unit only has 1 bake/broil igniter and it’s mounted on the left side Test bake and broil and unit is heating and cycling properly No gas smell while tested oven Client stating she smells gas Strong odor when using oven I advised clie t not to use any chemicals to clean productI advised client to call gas company Unit is working properly
Patrick C.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Removed and replaced heater. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WTW7000DW3 Removed and replaced housing. Tested unit. All ops chedked good
Timothy J.
REFIRGERATOR KITCHEN AID KRFC300EBS01 Installed door. Customer does not like how the RH door is higher than the LH door. I tried to adjust them but there is no door adjustment at the lower hinge. I tried adjusting the feet but this did not even out the doors. I have adjusted the unit to the extent where it gets unstable and have backed this off to try and get the door as level as I could without making the unit rock. Tried adjusting upper hinges on both doors but found little change. I have left the unit in the best position possible . Called WPTS( 7728449252) who had me check the level of the unit and try adjustments I ha already tried. They confirmed there is no adjustment for these doors. They said to have them call customer service for further questions.
Rod H.
DRYER WHIRLPOOL WGD6620HC1 Dead machine Confirmed power to machine control but non through board to ui. Compromised electronics. Ordering electronic components ui and machine control.; ordrng 1 W11351728 (CONSOLE) and 1 W11410329 (MACHINE CONTROL)
Leon M.
REFRIGERATOR KITCHENAID KBSD608ESS01 Replaced all selected parts After running diagnostic check unit working properly as designed
Rod H.
WASHER WHIRLPOOL WET4024HW0 No action to pts or power buttons Confirmed dead machine due to faulty electronics from a shorted lid switchOrdering electronic controls and lid switch. ; ordrng 1 W11189137 (cntrl-elec) and 1 W11219589 (top) and 1 W11371714 (LID LCK)
Leon M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced all selected parts Unit working properly as designed
Leon M.
DISHWASHER KITCHENAID KDTE334GPS0 Cx states that unit is not working properly After running diagnostic check find that unit is not going to wash cycle lights on control board shuts down ; ordrng 1 W10905153 (console) and 1 W10911471 (cntrl-elec) and 1 W11118183 (pump&motor)
Leon M.
OVEN JENN-AIR JJW2430DP02 Replaced console.After running diagnostic check unit working properly as designed
Cruz B.
WASHER WHIRLPOOL MVWB955FC1 "Needs more work- cx claims when using fabric softener it will not dispense the fabric softener at times it Intermittent, check unit for codes found none, water went through fabric softener dispenser cup in diagnostic test. Need to order parts for unit. ; ordrng 1 W10912345 (cntrl-elec) and 1 W11188329 (valve)"
George Y.
WASHER WHIRLPOOL WFW8620HC2 Found washer tank cover not seating properly ok to order tank.8/1 to be schedule thanks.; ordrng 1 W11318830 (tank)
George Y.
WASHER WHIRLPOOL WFW560CHW0 F6e2 installed part giving out error f6e2 appliance manager board bad need to replace ok to order part.; ordrng 1 W11322879 (cntrl-elec)
Tyler F.
WASHER WHIRLPOOL WFW5620HW0 Customer stated that the bulk dispenser is not working. Checked unit and found the load and go was not turned on. Cycle tested all works good at this time.
Jaime G.
WASHER WHIRLPOOL WFW5620HW0 Found a bed door latch assembly. How to replace as well as a drain pump making noise
Tom R.
REFRIGERATOR WHIRLPOOL WRF535SMBB00 "Found unit making noise during Condenser Fan operation, attempted to reposition, no change. Order and replace Condenser Fan Motor, Fan Blade, and order and replace Right RC Door Gasket, GREY./Fan Motor - (W11123104)Fan Blade - (WP12825803)Right RC Door Gasket - (W10830162) GREY/NOTE - PART OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 W10830162 (gasket-fip) and 1 W11123104 (motor-cond) and 1 WP12825803 (blade)"
Tom R.
RANGE WHIRLPOOL WFG525S0JW0 "Installed Ignitor and DSI Board, ran unit, check okay. No damage to unit or home from tech, job complete."
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Needs more work- cx claims food drinks are freezing on top shelf, found damper to be stuck open not working in diagnostic test 3, buttons on panel Ui are not responding when selecting options, need to Order parts for unit. ; ordrng 1 W11130216 (cntrl-elec) and 1 W11236851 (diffuser)"
Rod H.
WASHER WHIRLPOOL WTW8040DW4 Machine won’t drain water out and won’t spin clothes.Confirmed that machine suspension was dislodged from rod support at cabinet reinstalled now as designed op has returned
Rod H.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Ffd compartment is not cooling properly Confirmed Complete frosted evaporator in freezerWould require replacing defrost thermostat and control Consumer will reach out to BEST BUY OUTLET/WHIRLPOOL TO SEEK REPLACEMENT PRODUCT OR REFUND.OUTLET PURCHASE
Rod H.
RESIDENTIAL REFR KITCHEN AID KRMF706ESS01 Returned to replace parts ordered and as designed op returned1 W11294907 (icemaker) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec).Icemaker now operational.
Rod H.
WASHER WHIRLPOOL WFW92HEFW0 Experiencing wet clothes at cycles end and has thrown several fault codes in display.Could only retrieve one stored faulty code upon arrival. No othersF9E1 F3E1 drain pump not draining suffientlyOrdering drain pump.; ordrng 1 WPW10605427 (pump-water)
Rod H.
DRYER MAYTAG MGDX655DW2 Not drying clothes.Confirmed Found ignitor disconnectedReconnected and tested as normal
Francisco S.
COMPACTOR KITCHENAID KTTS505ESS0 Unit starts but if you let g9 of the pedal it will stop. Unable to uninstall unit. Asked cx to get this uninstall for service.Sr#7728450498 Robert ; ordrng 1 W10439651 (motor-drv) and 1 WP777811 (switch-dir)
Francisco S.
REFRIGERATOR KITCHENAID KRMF706ESS01 New issue. Frost build up on ffc evap ordering parts to complete repair. Please RS as soon as parts are in.; ordrng 2 2185788 (clamp)s and 1 W10525237 (pan-drip) and 1 W10738349 (cover-evap) and 1 W10799016 (motor-evap)
George Y.
MICROWAVE JENN-AIR JMW2430DS01 Installed part tested check out ok no dents or dings cause by tech.customer paid 91.65 balance
Jim S.
RANGE WHIRLPOOL MGR6600FZ1 Replace burner in Unit tested OK. The grates were broken need to re-order; ordrng 1 W11101497 (grate-kit)
Enrique R.
WASHER MAYTAG MVWB835DW4 "Installed new pump , used from job #324377 Rodriguez for technician (IF ) . Performed calibration , ran rinse & spin cycle . All functions tested normal at time of service , no leaks ."
Dane K.
REFRIGERATOR KITCHEN AID KF1S29888L00 Upon arrival the refrigerator was not cooling. Found the refrigerator with old silver evaporator. Found a service pointer seen replace compressor and evaporator. Service pointer has coat cover and parts and labor; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator)
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Fixed- installed new parts (2cntrl elec, diffuser) found compressor, lights, gaskets, fans, cooling, water & ice dispenser, ice maker, doors are working fine, cx ok repair."
Cruz B.
DRYER MAYTAG MEDC215EW1 "Fixed for fcc - found unit not heating, checked for voltage at wall block terminal and found 240v , removed back panel and tested thermal cut off hi limit and found it to be bad causing unit not to heat, removed bad one and installed new one (thermal cut off) reassemble back panel and tested unit in a high heat cycle it heated fine, runs quiet, informed cx to have house venting clean out, cx said ok"
Jim S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replace filter and water tank. Unit tested OK
Dane K.
COFFEE MAKER JENN-AIR JJB6424HL0 Upon arrival the display was blank. If I push the display it would operate and I even brewed coffee without meaning to. Unit needs new display; ordrng 1 W11363088 (PANEL)
Kevin M.
M/W OTR WHIRLPOOL WMH32519HZ4 Not making a loud noise when running. I tested unit and found noise coming from blower fan. I gained access to blower and found wheel rubbing causing noise. I corrected blower wheel. Tested unit. All tests good.
Frank P.
WASHER MAYTAG MVWC565FW1 "Customer stated grind noise Performed diagnostics Found gear case is grinding and control board is acting up won’t turn off; ordrng 1 W11035751 (gearcase) and 1 W11162438 (cntrl-elec)"
Kevin M.
RESIDENTIAL REFR WHIRLPOOL WRF535SMBM00 Customer stated that door gaskets are damaged and food is freezing in RC. I found failed RC door gaskets and RC thermistor is out of range. Removed and replaced door gaskets and harness. Tested unit. All tests good.
Frank P.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Customer stated no cooling in both compartments Performed diagnostics ; ordrng 1 WPW10143759 (dryer)
Enrique R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed motor-evaporator and support . All functions tested normal , no leaks ."
Antonio D.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Switch sticks at times. Ordering switch light.; ordrng 1 1118894 (switch,light)"
Antonio D.
OVEN KITCHENAID KODE507ESS04 Control panel is detective. Ordering defective. ; ordrng 1 W11093251 (panl-cntrl)
Antonio D.
REFRIGERATOR KITCHENAID KRMF706ESS01 Pantry display went out. Tech line suggested to replace drawer/display..; ordrng 1 W10815669 (dor-fip ss)
George Y.
MICROWAVE KITCHENAID KOCE500ESS08 Installed part tested check out ok complete no dents or dings cause bytech.
Antonio D.
LAUNDRY WHIRLPOOL WTW5000DW3 Ordering control since client have issues sometimes unit does not start. Called tech line to report. Says no issues with the unit. ; ordrng 1 W10913953 (actuator) and 1 W11417466 (CONTROL)
Dane K.
DRYER WHIRLPOOL MGDB835DW4 Upon arrival the unit was not heating properly. Found a loose connection at the gas coils. Secured connection and tested unit. Unit functions normal now.
Dane K.
REFRIGERATOR KITCHENAID KBSD608ESS01 Removed and replaced screw and hinge assembly and tested unit. Unit functions normal now
Danny G.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Unit is not making ice and not dispensing water Found clogged tank assy and faulty valve for ice maker Need to order valve and rs call ; ordrng 1 W10801011 (reservoir) and 1 WPW10279866 (valve-inlt)
Dane K.
DISHWASHER WHIRLPOOL WDT730PAHZ Removed and replaced adjusters and soap dispenser and tested unit. Unit functions normal now
Dane K.
WASHER WHIRLPOOL MHW4300DW0 Removed and replaced electron it controls in one of the switch and tested unit. Unit functions normal now
George Y.
DRYER - ELECTRIC WHIRLPOOL MGDX655DW2 Found dryer not starting relay swi5ch not in gaging need to replace panel and relay ok to order.; ordrng 1 WPW10557259 (panel-cntl) and 1 WPW10563095 (relay-pts)
Dane K.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Move and replace slides and tested unit. Unit functions normal now
Dane K.
WASHER MAYTAG MHW5630HC0 Upon arrival unit was leaking from underneath. Found loose clamp on the hose to the dispenser. Secured clamp and tested unit. Unit functions normal now
Erick S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Install new parts on unit. Set temperatures to proper settings. We tested it and passed all test with our faults. Just complete
George Y.
RANGE JENN-AIR JGS1450FS0 Bake mode p16 white red tracer. Do not have dc voltage need to replace oven control ok to order .installed dri board no function bake or broil .; ordrng 1 W11297271 (cntrl-elec)
Antonio D.
DRYER WHIRLPOOL WGD6620HC1 Replaced console and tested. Working ok.
Erick S.
RANGE WHIRLPOOL WFG525S0JS0 Unit has large dent on console on upper left corner. Unit will need new console; ordrng 1 W11026866 (panl-cntrl)
Erick S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Michael unit and found unit with F toE2 error causing unit to fail. Unit has communication failure. Unit will need new consul and main boiler replaced; ordrng 1 W11305308 (cntrl-elec) and 1 W11368911 (HI )
Francisco S.
RANGE JENN-AIR JGRP536WP02 Contacted tech line ordering parts for proper repair on unit as cx is experiencing intermittent f1 e1 error.; ordrng 1 W10344051 (harns-wire) and 1 W10859106 (cntrl-elec)
Juan G.
WASHER MAYTAG MVWB835DW3 "Loose suspension rods, a couple of error codes pertaining to water valves. Water valve assembly, and suspension rods need to be replaced.; ordrng 1 W11130356 (suspension) and 1 W11165546 (valve)"
Danny G.
WASHER WHIRLPOOL WTW8000DW5 Unit is making loud noises Found slider and stator and rotor magnets all damage and gears worn out and gearcase making loud noisesReplace gearcase and clutch stator and rotor and washplate Reinstall unit and calibrated washer Ran a self test cycle and unit completed with no issues and no leaks Showed client how load washer Unit is now working properly
George Y.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Found refrigerator not building full frost pattern compressor exexively loud need to replace ok to order part customer very concern loosing food advise to call customer care.need seal tech for repair.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
Hector Z.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Replaced: Fresh Food Compartment Evaporator Motor (W11087438), Damper Control (WPW10248595), Support (WPW10389152) and Evaporator Cover (W11256332). Also I found corroded Pantry Control and Connector (See pictures). Ordered control and door; ordrng 1 W10815669 (dor-fip ss)"
Danny G.
KITCHEN KITCHENAID KDTE204GPS0 Upper rack tracks are broken Found broken tracks Pulled unit out and replaced tracks Reinstall unit Test unit and no water leaks or issues found Unit is now working properly
Danny G.
COMPACTOR KITCHENAID KTTS505ESS0 Pedal foot is broken Replaced pedal foot Test unit and unit is now working properly
Jim S.
WASHER MAYTAG MVWC425BW1 Broken hub nut. It damaged the tub top and basket. Fault code of spin failure. Will need actuator. Noisy and leaking oil in the transmission ;n 1 W10521298 (spin basket) and 1 W10528947 (drive hub kit) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10553968 (washplate) and 1 WPW10556325 (ring-tub)
Antonio D.
WASHER WHIRLPOOL MVWX655DW1 Replaced control board and ran calibration. Need drain pump and actuator. Ordered parts.; ordrng 1 W10876600 (drain pump) and 1 W10913953 (actuator)
Francisco S.
REFRIGERATOR JENN-AIR JUW24FLERS00 Checked unit found no noise issues. At this time.
Frank P.
WASHER MAYTAG MVWB765FC3 Customer stated lid door cracked won’t turn on unitPerformed diagnostics Found lid door is cracked and unbalanced won’t turn on unit Will order partsLidHinge - Right Hinge - LeftScrews; ordrng 1 W11256781 (lid) and 1 W11404293 (SCREW) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
George Y.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed part tested check out ok complete no dents or dings cause by tech.
Steven W.
RANGE- GAS KITCHEN AID KSGG700ESS1 Ran diagnostics. No error codes found. When oven is cold it was reading 82f. Called tech line. SR # 7728346293. Ordering oven sensor. ; ordrng 1 W10833885 (SENSOR )
Steven W.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Unit was unplugged upon arrival.Ran diagnostics. Per customer RC evaporator was iced up.needs RC evaporator fan/ harness/ thermistor, drip pan( warped ); 1 W11033168 (FAN/HARNESS/ THERMISTOR ) and 1 W11457241 (DRIP PAN) and 1 WPW10389152 (SUPPORT )"
Erick S.
WASHER MAYTAG MHW5630HW0 File number 7728447846 Arrival tested normal cycle and it registered at one hour and 41 minutes. Heavy cycle registered at two hours 57 minutes. Call tech line and ran through diagnostics. Found no fault codes. Test cycle pass with no faults. Per tech line unit is working as designed. Has no recommendations or repairs. Customer is very upset with unit and situation. Customer has online using care guide stayed in unit normal cycle is approximately 50 minutes.Stated she will call whirlpool to have unit replaced.
Erick S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Cycled unit and found ice box fan not running causing it to leak. Ice is melting. Access and found bad connector at fan. Repaired and replaced connector. Reprogrammed main control. We tested it and fan is now running. Defrosted small ice buildup surrounding how do you spin. Unit passed all tests were no failures.
Danny G.
MICROWAVE WHIRLPOOL JMDFS24JL Unit is not heating Found unit not leveled and not install on a flat base so door keeps popping out when closing And not activating the switches Test unit on a flat base and unit is working and heating properly Advised client to get in contact with his installers Then unit is working and heating properly
Erick S.
DISHWASHER WHIRLPOOL WDF520PADM7 Cycled unit and found unit pump getting voltage but not responding causing it not to drain. Replaced with new drain pump. Re-tested it and unit is now draining with no errors. Job complete; used 1 WPW10348269 (PUMP-DRAIN) from stock
Erick S.
WASHER WHIRLPOOL WTW7500GW2 Cycled unit and found unit filling up with hot water when indicating for cold. Access valve and found bad connector causing failure. Repaired and replace connectors. Realign and seated all connectors properly on foul. Retested unit in valve is not opening for cold water. Tessa to diagnostics and it passed all test but no failures. Job complete
Juan G.
REFRIGERATOR WHIRLPOOL MFI2269VEM7 "Evaporator fan is iced over, noisy fan. Temperature in fresh food compartment in the mid 60s, 30s in ice maker compartment, and in the mid 20s in freezer. Advised customer evaporator fan motor needs to be replaced. Another option is to disconnect unit with the freezer door open for at least 10 hours to allow ice to melt. If vent was accidentally blocked, unit should cool properly once ice is gone. If fan is weak/defective unit will not cool properly, therefore fan will need to be replaced. Customer will allow to defrost, and will call us back if they end up needing to replace fan."
Chase F.
WASHER MAYTAG MVWB835DW0 "Upon going to make repair could not get rotor off. Rotor is seized up. Will need to replace both inner and outer tubs along with rotor and all other parts. ; ordrng 1 W10754161 (ROTOR) and 1 W10811960 (INNER BASKET) and 1 W11219115 (OUTER TUB)"
Tom R.
REFIRGERATOR WHIRLPOOL WRX988SIBM00 "Found no frost build up, Compressor running, leak detected. Informed customer of costs, customer declines repair at this time. Tech requesting possible refund on previous repair, job closed."
Chase F.
RANGE MAYTAG MGR6600FZ1 "Upon arrival to home, elderly people living in home. Elderly people all coughing really bad. Felt really uncomfortable being inside home. Documented situation with dispatch. Will come back in 14 days. ; schdld next appmnt for 8/13 THU !"
Steven W.
WASHER MAYTAG MVWB835DW5 "Ran diagnostics. Had f0e5 error code. Load tested rinse and spin. Fills, agitates, drains, rinses,dispenses, and spins properly. Normal sound level. Customer unhappy with this washer sounds, washing results. Instructed customer to wash similar items not mixed loads, use max spin speed for best results. Instructed customer not to wash large bedding ( will not clean large bedding). Unit is working properly as designed. Called trade partners. SR # 7728450836. Customer to call Whirlpool customer service. Complete."
Chase F.
REFRIGERATOR JENN-AIR JF42SSFXDA00 "Installed new icemaker. Cx concerned about both door gaskets informed her only one was ordered, she continued to argue and get into a heated argument with me. Informed her that we will get another technician out when part comes in. Ordered gasket.; ordrng 1 8201809 (GASKET)"
Chase F.
OVEN WHIRLPOOL WOS51EC0HS01 "F8e0 low fan speed under speed. Also key pad being faulty not going into diagnostics stuck key. Ordering console ; ordrng 1 W11248652 (BLOWER) and 1 W11296171 (CONSOLE)"
Steven W.
MICROWAVE/OVEN KITCHEN AID KEMS308SSS02 "Found meat probe socket shorted, needs magnetron, inverter board, glass tray, meat probe jack.EST 940.35. Labor 310.12. Meat probe jack only. EST 433.31. Labor 237.92. Customer may call back. Complete."
Steven W.
WASHER WHIRLPOOL WFW8620HC2 "Replaced blower/ heater air channel and latch. Ran diagnostics. Had f4e4, f5e3 error codes. Cleared error codes. Ran quick test cycle. Fills, washes, drains, rinses,dispenses, and spins properly. Complete."
Steven W.
DRYER - GAS WHIRLPOOL WGD75HEFW0 Dryer is stacked in closet. No heat.vent is restricted. Needs thermal cut off WP8573713 and hi limit thermostat WP3391912. . Dryer needs to be pulled down for service. Customer may call back. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Found damper iced up, blocked by large wine box. Instructed customer on proper loading. Deiced damper and return air with steamer. Instructed customer to allow 24 hours before loading food, 3 days for temps to stabilize. Complete."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Tested found blades on ice bucket bent adjusted them tested working to spec
Andy H.
WASHER MAYTAG MVWC565FW "Not spinning and making, found splotch bad, replaced splotch tested unit working good"
Jonathan C.
DRYER WHIRLPOOL WGD8620HC1 Found unit not responding needs control and user interface ; ordrng 1 W11314469 (USER INTERFACE ) and 1 W11385405 (APPLIANCE MANAGER )
Andy H.
WASHER WHIRLPOOL MHW6630HC "Not turning on, found that display control was bad, replaced control and tested unit working properly"
Andy H.
DRYER WHIRLPOOL WGD4815EW1 "Not heating, found thermal fuse is out and a sensor replace thermal fuse and sensors tested unit working good cleaned out lint in back panel of dryer"
Jaime G.
WASHER WHIRLPOOL WL98432567 Per Naomi customer rescheduled
Jonathan C.
WASHER MAYTAG MVWC565FW0 Need to cut off agitator to remove hub drive; ordrng 1 W10821990 (agitator)
Jonathan C.
REFRIGERATOR KITCHEN AID KBSN608EPA Needs main control for built in; ordrng 1 W10798007 (contrl-box)
Chase F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed new LED module. RC section now lighting up nice and bright. All functions now testing out normal. Job complete.
Chase F.
WASHER WHIRLPOOL WTW8040DW1 "F8e1, f7e0, f6e2, taking very long to fill found cold solenoise not opening. Installed new water valve. Calibrated and tested. All functions now testing normal. Job complete."
Chase F.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Upon going to make install found broken wire comin from cabinet. Attempted to fix with but connector wiring to short coming from out of cabinet.Called into tech line, per WPL unit being deemed unrepairable and being submitted for an exchange. Job complete.SR#7728456249"
Chase F.
DRYER WHIRLPOOL MGDB765FW0 "Cx dealing with same problem from last ticket, this is still under warranty due to last ticket being same issue. Adjusted catch. All functions testing normal."