"Motor pulley broke in half causing belt to slip off,ordered pulley and collected full payment via card through iWallet.; ordrng 1 WP8066184 (Motor pulley)"

Sr7740656459. Cycled unit and found Sense to done issue. Called techline for support was instructed to replace updated harness and control board. Ordering parts.; ordrng 1 W11643701 (Harness) and 1 W11626074 (Control board)

Kurt with tech line. Sr 7739438176. Ordered valve and heater and fill tube. W11686799 fill tube. Dual valve W11482383. W11087201 heater. ; ordrng 1 W11686799 (Fill tube) and 1 W11482383 (Dual valve) and 1 W11087201 (Heater)

Temperatures are good at this time. Will need to put a recorder in the freezer. The customer complaint sounds as if the unit is shutting down for long periods of time. I put in the freezer my recorder and ordering the control board. Will verify temperatures upon return. ; ordrng 1 WR55X43779 (Board)

Reschedule due to part called office tried calling customer not answering to reschedule.; O-emld tckt

Visual and physical inspection plus functional testing conducted and found a broken door handkerchief and an obstruction on the exhaust. Obstruction has been addressed and the handle replacement is pending.; ordrng 1 W10861225 (Door handle)

CX let me know the unit wasnt running properly. Upon diagnosis I found the units wire harness to be faulty ordering new parts now; ordrng 1 W11629911 (Control) and 1 W11726283 (Wire harness) and 1 W11537778 (Heater)

"Installed new heater, Herman fuse, defrost sensor, and evap fan motor. Unit should no longer have issues with defrost."

"Install the new icemaker, condenser fan and blade on the unit. Retest unit and now is working properly. Informed the customer they need to wait at least 24 hours for ice production. Job complete."

Was able to repair unit with all parts. Recalibrated and unit passed all tests. Job completed

"Returned, replaced defective parts listed..designed operation was restored."

"Returned, replaced user interface control to return to as designed operation. No other issues no gas leaksWaited as requested per consumer 15minsDesigned op returned after replacing defective user interface console assembly"

Replaced the console. Unit is working as designed at this time

Took microwave down replaced light harness assembly. Then reinstall the microwave

"Replaced oven burner and correct oven burner spud, orifice for proper flame in oven cavity, tested it and ignites , flame burns at right rate of gas flow and clean,Unit runs as designed,Job complete"

"Replaced all the pumps and unit is working as designed. CX also needs a new filter, not from Amazon"

Replaced strike tested good

Replaced hinges and seals. Unit is closing per design. Cx is going to run and see if it is improved. Unit working per design.

"JB OUT 1/2/25.Install replacement sump and motor assembly. Also installed replacement JB metal cover and mountain brackets. Properly secured dishwasher safely under kitchen countertop and anchored appropriately. Also replaced drain pump. Reassembled unit and tested operation with customer. Unit now is properly secured, run, fill, Washes and drains as designed.Recommend customer remove filter and filter screen once per month to rinse out thoroughly then reinstall. This is to be done for the life of the product. Also test the unit by canceling cycle and observe water being pumped into gap device and down garbage disposal. Double checked and verified no water leaks.No charge to customer. Job complete."

Washer not responding on test cycles.call tech support bad harness wire. installed lower harness.test diagnostic cycle all work good.File#77406493

Installed new harness and retested unit now working as designed job completed

After replacing both parts listed the unit is now heating in the microwave portion properly. Also the noise is no longer there after replacing the shaft turn. All functions restored and working properly. Job completed.

Found after replacing the thermostat and the appliance manager I found the 20 amp fuse open so i replaced the and all functions were restored and working properly. Unit heating just fine and no further error codes stored. Job completed. ; used 1 W11707984 (Fuse) from stock

UNSTACKED dryer. Replaced bellow. Cx also said they had a slow drain. Removed obstructions on coin catch. Tested unit. Unit operating as designed. Job complete.

Customer has video of unit shutting down on its own and trying to restart for 3 days. Interface was already replaced and no PO on screen. Removed and replaced main control. All tests good.

Install ACU and capacitor.test wash cycle and spin cycle all work good.

Unit not making ice. I tried to cycle ice maker but ice maker would not cycle. Removed and replaced ice maker and cycled new ice maker. All tests good.

Fault code F3E2. replaced the open sensor and cleared the fault codes. Vacuumed the inside of the cabinet and shorten the exhaust vent for a better airflow.

Found door loose re tightened tested unit unit working as designed

Installed new drawer assembly.

Replaced control and panel tested unit all functions working per design job complete

Removed and replaced motor blower wheel and belt and dryer repair kit. Tested now working as designed

I replaced the control and the lid. Tested unit after and it passed. Let CX know he has a lot of different things plugged into the same circuit

"Shimmies, shakes and dances.Confirmed..detergent dispenser cloggedremoved restriction in fill hose. designed opreturned."

Installed new sump and motor assembly. Unit is working in diagnostics without issue.

Installed new slider and rotor. Unit is now shifting normally.

Cx complaint. Not draining. Upon arrival. Ran diagnostics. Found drain fault. Installed new drain pump. Tested components out okay. Operating according to protocol design.

After replacing all three switches and the main control the unit is able to sense if the doors are opened and closed properly. I did each one individually and all together and the lights are now shutting off properly and turning on properly as well. Job completed.

Replaced wire harness and unit is now draining. Unit not locking still. Replaced lock assembly and unit is now working per design. Job completed.

Replaced a defective water valve. The fridge OK

Installed ice maker tested checking out ok complete.

"Installed new electros, moisture sensor and grill, erased error, u it is now operating as designed at this time of service"

"Unit was not producing ice properly, working intermittently. Replaced water valve and tested unit out. It was working properly."

"Found unit not regulating temp properly, verified temp sensor ohm reading good, replaced control board, verified unit is regulating temp, cx has no further questions/concerns, unit is fully operational at this time"

Found the unit had a f2e1 error code stored. I verified operation of the user interface and made sure all buttons were operating. After that I verified the vent checked ok and passed the vent test. The vent does go into the garage from the laundry room and there is a room in the garage so I recommended not running the dryer if someone is going to be sleeping in the garage. All functions tested ok. I reset the control for better operation. Job completed.

Replaced switch all tested good

Ran diagnostics. And unit has no codes. Found heater element was bad. Tested after putting back together. Heating like as designed. Checked other functions. Job completed

"Installed main board, ran diagnostic cycle passed, no codes and working to manufacture specifications. Job complete."

"Pulled down unit and replaced mag, capacitor, and diode. Tested and unit functions as normal."

Found compressor is making loud rattling noise when in max speed Replaced compressor pulled vacuum it held recharged and ran unit all functions working per design job complete

The flamed issue was confirmed and did get the F8E0 Cooling Fan Speed Too Low error message.Fan rotation was confirmed was restricted and a new cooling fan motor assembly was replaced.

"Upon arrival customer stated the unit has water leak from the vent on the front door. Check the unit and according with Technical Service Pointer #: W11705834C, the unit need to be reprogrammed. Readjust the settings on the unit and now is working properly. Additional found water coming from the top of air gab. Check the unit and found the disposal was replaced recently, and they never removed the plug to the connection for dishwasher.Inform this to the customer. Job complete"

Found the slider potentially getting hung up not allowing the unit to proceed to the next step of the cycle. Potentially the reason for the f0e3 error code. I replace slider and all functions are working as designed. The fabric softener dispenser was a little clogged to I get that resolved for the customer. All functions restored and working. Job completed.

"Found dryer drum wheel noises, replaced dryer wheels, with dryer repair kit, belt, pulley, drum wheels, ran test dryer cycle, unit operating as designed ; used 1 4392065 (Dryer repair kit) from stock"

Inspected unit for leaking found water valves working. But only cold water is present and Cx had switched hoses to wrong sides. Cold water starts and then goes to a trickle. Hot water valve is opening and working. Advised Cx to repair cold water line to fully correct issues. Also found a small pin hole on bottom of tub. Used some resin and sealed tub. Tested and unit is not leaking. Water is not correct or this unit and it has been the cause of all the damage. Unit is working perfectly design its that the Cx is not using it correctly.

Leaking per customer. Found DW water supply elbow leaking. DW is not leaking. Instructed customer to call back DW installer to replaced elbow. DW is working properly as designed. Complete.

"He led unit found broken wire at lower harness. Removed and replaced harness, tested ops no leaks or damage. Stand pipe is backing up with water Cx is aware and waiting for plumber"

"F9E1 long drain, drain pump is gettin* power but not running. It humming. Replaced with part I had in truck pump. Reassembled unit and unit is now drying per design. Job completed; used 1 W11458345 (Pump) from stock"

"Checked unit found drain pump issue and obstruction, cleared obstruction, removed and replaced pump no leaks or damage by tech. Unit working properly"

Removed and replaced units physically broken harness. Took pictures and included in report every single clip and screw used to secure harness properly. Tested in automatic diagnostic test mode. Unit working as designed.

"Customer concerns; latch got stuck in lock mode. Installed new latch, performed calibration. Washer operating as designed. No leaks.; used 1 W11513248 ( Latch) from stock"

Noise in unit is 12/26/24 12:50pm and 1/1/25 915am. John with tech line. File 87836219. Found Icemaker is not hooked up. Ran diagnostics and tested. Turned off Icemaker and unit ran cycle for Icemaker. No its off and unit should not make noise. Also turned off valve because there is no water line going to unit. Job completed.

Upon arrival found unit not working at all. Check the outlet and is power and correct wiring. Check the controls board and found a pest infestation causing the failure. This unit will not be serviced because this is something external form the unit affecting. Inform this to the customer. Job complete

Found loose connection to hi reconnected tested unit working as designed

"Dishwasher was leaking underneath door. Door was not sealing. Unit not leveled. Adjusted levelers, initiated wash cycle. Dishwasher operating as designed. No leak."

Cycled unit and found bad connection to light socket. Secured connection and retested unit now working as designed job completed

Cycled unit and found loose connection at drain pump secured connection and retested unit now working as designed job completed

F3e1 and f3e3 codes found connector for thermistors on control WGD8127LC0as not fully seated causing intermittent signal for thermistors. Fully seated connector all tested good

Failed slider metal separated from plastic not allowing it to engage rotor replaced slider all tested good ; used 1 W10734521 (Slider) from stock

Found an open thermal fuse. Replaced thermal fuse and tested the dryer. Unit heated properly. All tested OK. ; used 1 W10909685 (Fuse) from stock

"Found unit cancelling cycles after a few minutes of starting. Noticed drain pump never started up. Checked underneath and found lead to drain pump was disconnected. Reconnected and tested, unit now going into cycles."

Customer concerned about drying performance. Tested and found unit working properly. Instructed customer that dryer is designed to leave clothes slightly damp to prevent over drying. Customer approves. Informed customer to make loads bigger. And use timed dry for a more thorough dry.

JB OUT 1/2/25Customer states washing machine will not drain water out of wash tub. Upon arrival found wash tub approximately 1/3 fill of water. Selected drain in spin verified drain pump not operating. Manually drained water from wash tub. Inspected drain pump and found Molex wire connector to water pump not fully installed not making good electrical contact. Removed connector and reinstall into drain pump. Tested drain pump verified pump is now operating. Reassembled unit and tested washer in normal wash cycle with customer. Verified correct water fill and agitation function. Canceled cycle and observed washing machine drain all water from wash tub. Select drain and spin cycle verified drain pump runs and washing machine runs spin cycle. No parts needed or used. No charge to customer. Job Complete

"Microwave not heating, tested diode with meter bad. Installed new diode, tested microwave working and heating. Working to manufacture specifications. Job complete."

"Upon arrival found unit without lights working on the fresh food compartment, replaced the lights on all the unit. Retested the unit and now is working properly. Job complete S84638"

"Washer not agitating,Replaced damaged Splutch kit and bad actuator.washer now working properly.new issue and not a recall.; used 1 W10721967 (Splutch kit), and 1 W11481722 (Actuator) from stock"

"JB out 1/2/25Cust states the oven wont ignite or bake.Upon arrival found oven cavity on and will not shut off.Tested oven in BAKE mode, will not attempt to ignite.Pulled oven forward away from wall and found molex connector to oven cavity light not fully plugged in.Corrected plug connection. Tested oven light now operating properly.Tested in BAKE MODE. Verified oven Bake and Broil modes now functioning as designed.No parts needed or used.NO CHARGE TO CUSTOMER JOB COMPLETE"

"JB out 1/2/25.Customer states machines making a humming noise intermittently. Upon arrival tested operation with customer verified while testing normal cycle cold water supply faucet turned off. Customer informs we cold water is turned off because it is dripping heavily and the faucet will be replaced this weekend. Advise customer washing machine will hum when calling for cold water if the water is turned off and after a certain amount of time, well just shut the machine down if it doesnt get the cold or hot water, it asks for. Turn water on for purposes of testing. Tested in normal cycle. Verified low and agitation for this washing machine. Instruct customer about low washing machines. Recommend customer use only HE detergents., no turbo and no pods. There are too highly concentrated for this, high-efficiency washing machine. Also recommend a maximum dosage of detergent one teaspoon maximum. No part used advise customer one time no charge on a no defect found issue during the first 30 days of ownership. No charge to customer. Job complete."

"Case number 15339947 Chris Pan arrival inspected unit. Customer stated that unit sometimes were not ring out clothes and make very loud banging noises. I connected my navy been to the unit found no error codes ran multiple tests on diagnostic cycles with agitation fast agitation, fast spin unit is spinning and agitating as intended contacted tag to document tag wanted me to run a pressure test on the unit Irani pressure test on the unit unit passed this test ran drain pump test. Everything is working on this unit. Documented this with tag advise customer that the issue was probably the way they are loading the machine. I instructed the consumer on how to properly load her machine and never overload the machine or put off balance Advise her that when she is doing big towels to only do big towels not to mix with small other garments as this will cause a unit to go off balance and it will not ring out. Its close correctly or spin correctly. All operations are normal at this machine case number is above job complete reprogrammed washer and calibrated it all ops normal now"

"Wire was disconnected from the radiant sensor causing unit to not heat. After recrimping it and connecting, heat is restored."

"Upon arrival found unit with noise coming form the back, check the unit and found the condenser line to the compressor was hitting the lower portion of the unit causing the noise. Readjust the line and retest the compressor. Now is working properly. Inform the customer the if this happens again, will need new compressor. Job complete"

"Unit would not go into spin. Replaced capacitor and actuator, calibrated unit and ran diagnostics. Unit is now working properly. ; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"

"Error code f8e4, water in the float switch water leak from water supply line, tighten and secured hose, erased erased error, unit is now washing as designed,, customer approved repair and service"

Cycled unit and found bad latch installed new latch retested unit now working as designed job completed ; used 1 W11700916 (Latch) from stock

Cycled unit and found broken belt and damaged pulley installed new dryer repair kit retested unit now working as designed job completed ; used 1 4392065 (Dryer Repair kit) from stock

"JB out 1/2/25Customer states newly installed dryer takes three and four times the normal amount of time for clothing to dry. Upon arrival found installer has used thin foil type ducting. Recommend customer contact installer to return and remove thin foil ducting in favor of rigid metal or rigid flex, ducting, material, white plastic or thin foil, ducting material poses a potential wrist for fire and or loss of light. Installation corrections are not covered under the manufacturer warranty and the responsibility of the installation company. Tested dryer in timed dry cycle. Verified unit heats and quickly cycles off burner operation. Found ducting in wall to exterior of the house is partially restricted or blocked, causing short cycling and very long dry requirement time. advised customer to run one or two normal dry cycles with foil ducting removed from wall and allowed to vent into the laundry room to verify dryer now drives within the normal amount of time. This will indicate and a restriction in the wall and must be corrected by the homeowner. no parts used. No charge. Job complete"

"Left side door hinge spring came out the hook. I repaired and reinstalled both hinges and locked in place. unit is now closing and operating as designed at this time of service with tension, tested no leaks"

"Found water on base clean up retested no leak customer to monitor complete.; (created new UIS, deleted prior attachment to UisID 464897)"

A new right side FF section door seal has been replaced.

CX was letting me know the freezer light was sticking. Upon diagnosis I found ice inside the switch. I uninstalled the switch melted all the ice. Then reinstalled properly. Unit is now working as designed at this time.

Found a bad little large assembly so I had it replaced washing machine OK; used 1 W10810403 (Latch Assly) from stock

"Suspension, pulley and belt worn out. Parts on order follow,up required. ; ordrng 1 W11396716 (Suspension) and 1 W10721967 (Pulley) and 1 W11239857 (Belt)"

"Scattered UI control panel, also unit shutting down intermittently , power supply checked good, correcting issue by; ordrng 1 W11387386 (UI panel control) and 1 W10830278 (Power supply board) and 1 W10843055 (Main control board)"

7740640342Ice maker is passing all tests. But it wont fill. Water valve works just fine. Fill tube is frozen. Ordering fill tube ; schdld next appmnt for 1/7 TUE !

"Upon arrival found unit no heating up, check the unit and igniter come on, but no gas to the burner. This unit has a bad coils, this issue y way different from last problem. This unit will need new gas coils. ; ordrng 1 WPW10328463 (Coils gas valve)"

"F7E5 shifter faultF0E2 off balance load detected Unit was not going into spin cycle, replaced shifter/ actuator and cam assembly. After repair calibrated unit and ran diagnostics. Unit is working properly. Job complete.; ordrng 1 W10721967 (Cam), used 1 W10913953 (Actuator) from stock"

Unit will not pass when compressor comes on. Ran diagnostics and did not complete cycle. Will need to order pump and start relay. Grid was broken and should be replaced.; ordrng 1 W10919199 (Grid) and 1 W11542868 (Res pump) and 1 W11539855 (Drain pump) and 1 WP2217224 (Start relay) and 1 W11624931 (Overload)

"Replaced lower harness, verified unit is draining, found pressure switch failure, need control board for repair; ordrng 1 W11627413 (Control board)"

Case#Mainboard control panel. 71. Case#14882741. Sensor 201. Body parts..called manufacture stating unit not under a Wi-Fi replaced this parts making vibration sound wen select press bad communication need this parts.customer stating would like to have unit exchange customer to call cr with file for further notice.; ordrng 1 WB27X36526 (Mainboard) and 1 WB56X44966 (Controlpanel) and 1 WB02X35209 (Flowsensor)

"Found refrigerator not cooling f315x2 3way valve error put hq scanner compressor on low medium and high ok bad 3way need a seal tech for repair .spoke to jack parts .; (created new UIS, deleted prior attachment to UisID 464831), ordrng 1 Wr55x46005 (Control) and 1 Wr86x37550 (Dryer) and 1 Wr86x36438 (3wayvalve) and 1 Wr55x43006 (Inverter)"