"Wont spin out clothesConfirmed..drain circuit failure due to broken harness wire to drain pumpOrdering lower wire harness.; ordrng 1 W11643701 (Harness, lower)"

Unit has power outage error showing up several times a day. Quoted for new inverter. Quote saved in picsDown payment of 311.89 collected by check$311.89 CK Auth# 4HE3PXRemaining balance of 345.35; ordrng 1 W11087200 (Inverter)

Cx stated unit makes loud noise during agitation found two issues. Shifter working but not fully lifting the clutch and gear case has a knocking loud noise. Ordering parts to repair.; rqstng P&A on 1 WH03X34937 (Gear case) and 1 WH03X30517 (Shifter) and 1 WH43X31240 (Auger)

Unit not lighting when arrived. Glow from igniter. Ordering new burner assembly. ; ordrng 1 W10823508 (Burner valve assembly)

Faucet switch nonresponsive. Cold side of water valve not opening fully. Ordering new switch and will install with dispenser assembly on return ; ordrng 1 W11174419 (Switch white)

"F7e3 Ran diagnostics cycle, unit not shifting to agitate, will spin 3 times, stop hard and make loud clicking noise. Removed and inspected slider. Replaced with new slider and retested unit. Unit still not shifting successfully into agitate. Contacted techline as many parts previously replaced ( Washplate, basket, gearcase, stator, rotor, clutch, slider and control have all been replaced in January)Techline Rich suggested clutch and wire harness. Sr 7741089243; ordrng 1 W11731988 (Harness) and 1 W10754448 (Clutch)"

8055096307 found unit has defective valves and is slow filling creating error code. Ordering hot and cold valve. ; ordrng 1 W11036928 (Valve single) and 1 W11036930 (Valve double)

"Put unit in diagnostic mode, will only fill about halfway before throwing code. Unit has a bad pressure sensor need to replace ; ordrng 1 WD21X25468 (Pressure sensor)"

Found bad broil igniter. Unit will need new igniter. Customer approved estimate ordering parts.; ordrng 1 12400035 (Igniter)

Found washer Ui control flickering need this part to complete service customer decline estimate paid for service thrue I wallet complete; ordrng 1 W11626074 (Control)

Found refrigerator freezing in freshfood area found bad diffuser need assistanc3 ordering correct diffuser and seal ; ordrng 1 FPPWFU01 (Filter)

"Installed a new control board still not working, check the connections unplugged to reset still nothing working ordering new control board. On return if board is still not working will need to unplug Wi-Fi board and unplug unit and back in to see if theres an issue with the wiring harness or the Wi-Fi board.Called techline case# 15996048.; ordrng 1 Wb27x49148 (Control board)"

Unit has worn out springs. Springs on order follow up required. ; ordrng 1 205000 (Spring kit)

Per customer cookware is sliding around on grates. Replaced RH grates. Need to call Whirlpool tech line and safety department. ; schdld next appmnt for 3/7 FRI 8-9

"Waited for customer. New range. Found power cord melted. Needs main harness, power cord. 2 count job. Allow 1 1/2 hours. ; ordrng 1 W11465032 (Harness-main) and 1 W11173616 (Power cord) and 1 W11764616 (Control) and 1 W11565127 (Spark module) and 1 W11620480 (Sw harness)"

There is no function at control. No function any where. Unit is not responding to any commands. Latch 5304535641. Rodney with tech line. Pc board 5304535554. 5304535629 main board. File 87993816. Pump 5304533024. ; ordrng 1 5304535641 (Latch) and 1 5304535554 (Pc board) and 1 5304535629 (Main board) and 1 5304533024 (Pump)

Found unit working but door is damaged. Needs fresh food door. Everything else on fridge is good. WR78X31334 door. Came in damaged. ; schdld next appmnt for 3/18 TUE !

Bad Ignitor.; ordrng 1 W10918546 (Ignitor)

Defective part received. Fan motor had a severed wire at the connector when I opened the box. Part was loose in box when opened. Reordering part and rescheduled.; ordrng 1 5304524796 (Fan motor)

Fronts drum seal is shredded due to sharp edge of drum. Entire drum needs to be replaced to fix issue.; ordrng 1 W10549614 (Drum)

Unit has a small air leak in the freezer. Found slight bow in the freezer door causing issue.; ordrng 1 W10815701 (Frz door stainless) and 1 W10839793 (Badge)

Needs 3 call count Part are missing reordered parts ; ordrng 1 5304534890 (Harness) and 1 5304524796 (Fan) and 1 243297608 (Ice maker) and 1 5303918784 (air handler housin kit)

"Needs 2 call count Checked the unit the dispenser door latches left and is busted , ordered correct one , ordered part; ordrng 1 WD12X28239 (Dispenser)"

Tech was assigned as a helper;

"File#16000828. Found dishwasher leaking at times tested dishwasher no leaks a5 this point servic3 pointer call manufacture ok to order and seal.; (created new UIS, deleted prior attachment to UisID 472699), ordrng 1 WD08X22095 (Gasket) and 1 Wb01x46528 (Rtv108)"

Case#. 7741089546. Found refrigerator ice maker not powering up called manufacture put to some test need ice maker customer ok ; ordrng 1 W11397192 (Ice maker)

"Dryer making thumping noise. Not heating correctly. ; ordrng 1 D516792 (ASSY,IDLER LEVER BBS & WHEEL) and 1 RB170002 (KIT ROLLER 1992&NEWER SM DRYER) and 1 D510184P (ASSY IGNITER & BRKT-PKGD) and 1 D511255P (BELT CYLINDER-RUBBER FACE PKG)"

"Customer concerns: washer not draining, no spin nor agitate. Making loud screeching noise. I was unable to diagnose the washer due to broken latch. Please order all the parts. I will use parts needed. ; ordrng 1 WH08X37859 (LID LOCK & HARNESS TL WASHER) and 1 WH03X32218 (3 HP MOTOR PULLEY & NUT) and 1 WH03X32158 (SPEED SENSOR) and 1 WH03X32097 (TRANSMISSION PULLEY & NUT) and 1 WH05X24185 (CLUTCH)"

Freezer gasket not sealing. Ordered gasket. ; ordrng 1 W10443320 (Freezer gasket)

Found bad capacitor will need to order capacitor ; ordrng 1 W11395618 (Cap)

Found shorted element ordering element; ordrng 1 WP3387747 (Element)

Found door wire broke will need to order door ; ordrng 1 5304537687 (Door)

Upon arrival inspected unit ran multiple tests with tech-support on the line. Tech-support is advising to replace UI appliance manager and pumps. We have already replaced the UI harness and electronic control. Please schedule this on a three job count when we get the parts. The use the interface is PSP but we need this at a a.m. call three call count to be on the phone with tech-support to run checks.; ordrng 1 W11353849 (Ui) and 1 W11354234 (Electronic control) and 1 W10586915 (Pumps)

"Upon arrival, inspected unit found unit full of water during inspection found harness at water pump broken was able to repair this began to drain but would not unlock unit started flashing red on control board. Replaced main control board after replacing main control board. The unit still would just continuously click and try to lock tested lid. Latch lid latch is faulty. Consumer had a home warranty company out here prior that took this whole thing apart possibly damaging the unit ordering a lid latch advised customer it could take up to a week to get this part; ordrng 1 W11670519 (Lidlatch)"

Faulty defrost timer ordering part; ordrng 1 5304526183 (Defrost tmer)

"Ice build up in upper right corner of evap and near evap fan blade causing irregular noise from the blades hitting it, cod also informed me that water is leaking from filter,removed and reinstalled filter and noticed that filter would not properly seat into housing,ordered new filter housing.; ordrng 1 WPW10394053 (Filter housing)"

"Ice maker error code, E2. Ran test 57 and did not complete harvest mode. Display board did not turn on light properly and will need to replace. Sound is not present when they push the buttons. ; ordrng 1 W11224256 (Control board) and 1 W11482383 (Water valve) and 1 W11658802 (Ice maker) and 1 W11636544 (Display board)"

"Cx complain about a crooked door, found hinges bent, picture attached ,adjusted it and reinstalled the door, clear F2E1 error code, unit test ok. Complete"

"F8E4F9E2Water was present at the bottom of unit in the tray. Cleared out water, cleared out error codes and ran diagnostics. Unit is now working properly."

Found dryer not getting hot found thermal fuse connector off removed reposition retest ok complete.

F8e1 long fill error. after testing unit found valve is not opening up the hw valve. Changed out valve unit is testing fine

Unit had a loose wire connection at ice maker motor. Plugged wire all the way in and unit dispensed ice fine.

Cycled unit and found bad icemaker. Installed new icemaker and retested unit now working as designed job completed ; used 1 W11700250 (Icemaker) from stock

Found broken wire at drain pump repaired wire tested unit washer is filling agitating draining and spinning per design job complete

"Broken connection to drain pump, repaired connection and unit is working as intended."

"Found bail arm broken off ice maker, ran ice maker test #120, unit not sensing bucket full, gave estimate for ice maker replacement, cx declined estimate at this time, cx contacting bestbuy for extended warranty service, ice maker part #W11557001."

Found the filter restricts water to the extent the unit can not function. Removed filter and the unit made a sheet of ice and released it on to the cutter.

Found fan blade off re connected tested unit u it working as designed

Found drive hub loose retightened tested u it working as designed

"Upon arrival found unit with error code F9E1, this about no draining. Check the unit and found one of the wires for the connector of the drain pump coming off. Readjust this pin wire on the connector. Retest the unit and now unit is working properly. Job complete."

Converted unit to LP and adjusted low flame. Tested unit. Unit operating as designed. Job complete.

Found unit stuck in cycle was able to reset unit tested unit washer is filling agitating draining and spinning per design job complete

Cold water solenoid failed. Valve was removed and replaced. Unit passed all test. Unit is working as designed.

Found units right front and back orfices were lose. Tightened both and tested problematic burners. Unit now operating as designed. Gave customer tips on how to position burner cap and flame spreader to get best results. Showed customer that if either of those parts were slightly off than the burner wouldnt work properly.

No ice. Found ice maker tray stuck in release position. Replaced ice maker. Tests 44 and 45 passed. Unit is cooling properly at this time. Complete.

"Upon arrival found unit with noise and a lot of moments on the spin cycle. Check the unit and found the suspension rod, on the left rear bent causing the failure. Replace the suspension on the unit and found retest the unit and now is working properly. Job complete"

"Removed and replaced magnetron and high voltage diode, tested unit and it now heats again, unit works as designed,Job complete."

"Found F0E3- overloaded unit, which caused F7E9 locked rotor , replaced clutch and slider, unit test ok. Cx to be careful about loading excess. Complete"

"Shifter was out of position upon arrival. I reset it in diagnostics and the unit is now running as designed. No repairs needed."

Upon arrival found unit not dispensing any water or making ice. Check the unit and found the water connector loose causing the failure. Readjust the connector to the water valve. Retest the unit and now is working properly. Job complete.

Fixed- found oven igniter to be open causing no heat- removed bad one and then installed new one ( Igniter) bake & broil cycles are now working as designed- cx ok repair

"Found short defrost harness, replaced defrost ."

"F6E3, F7E4, found slider ring slipped, replaced slider assy, ran selfdiagnostic cycle diagnostic cycle, unit operating as designed."

"No codes, ran diagnostic cycle, found 7 amp draw in diagnostic step #6, checked power to unit. Advised cx to use rinse aids to promote dry performance.unit operating as designed."

Found damper stuck open replaced damper tested unit damper is closing per design job complete

Replaced actuator as well I was at Cam assembly; used 1 W10721967 (Cam) from stock

Found range is leaning to right side after previous company serviced it. Adjusted RH rear and front legs. It is as level as possible. Unit is working properly at this time. Complete.

Found lower spry arm had popped reinstalled unit not leaking at all anymore tested in diagnostics and quick cycle did not see any leaking anymore contacted tech-support document with tech-support for water tribulation and that the spray on had popped off export advise me make sure to explain to the customer and make sure that falls down in between operation seems to be normal at the moment

"Installed water valve , old valve, not dispensing water after installing new valve unit is now dispensing water and working to manufacture specification. Job complete."

Found open thermal fuse replaced fuse all tested good

"In-line thermostat for heater ohm open, reset thermostat and tested unit all checked good"

Uninstall dishwasher. Replaced sump assembly. Tested unit outside of cabinet. Unit operating as designed with no leaks. Reinstalled unit. Job complete.

"Installed new bellow, initiated wash cycle. Washer operating as designed. No leaks."

Found unit rattling. Found refrigerant lines rattling the back panel. Removed back panel and pushed refrigeration lines away from the panel so once panel was reinstalled they would no longer rattle. Customer approves function. If anymore rattling happens. Customer will call us back.

"Found start button stuck, uninstalled panel to pop start button"

"Found short thermal fuse, replaced fuse ran machine working normal and heating."

"Found leak coming from the hot water hose connection, reinstalled hose and test unit ok. Complete"

Installed valve. Tested. Unit is working properly. Customer approves function at this time.

Drawer assembly cracked causing a slow leak replaced drawer all tested good

"Checked the unit the dryer was squeaking , replaced wheels , tested operations ok now at this time"

"JB out 3/6/25Customer states during spin cycle washing machine, shakes violently, vibrates, and walks away from the wall upon arrival tested washing machine in spin cycle verified rocking and shaking. Further inspection finds front right leveling leg not adjusted properly and not touching the ground causing machine. Properly adjusted front right leveling leg. Tested again washer spin cycle with wash tub, empty verified unit now spins very smoothly and does not shake. Tested unit in normal wash cycle with towels towel to fill water and agitate. Verified correct water and agitation operation cycle and selected drain and spin with heavy demonstrating customer now cabinet leg is adjusted properly and the towels are loaded properly. The machine drains water and spins very smoothly. Customer is using correct HE detergent but too much. Recommend customer reduce detergent amount to one measured teaspoon. HE detergent is very high concentrated and a little bit goes a very long way. . No parts needed or used. No charge to customer. Job complete."

"Replaced defective IM. But found weak water pressure from the house, cx will need a plumber. Complete"

Installed part tested check out ok complete.

"E2 error code. Ba,be and heater tested. Good. Ice maker has failed. Ice maker was removed and replaced. Unit passed all test. Unit is working as designed."

"Because of a random on and off issues plus a door being hard to close and open, a new timer and catch were replaced."

"JB OUT 3/6/25.Customer states after the last service visit washer was used start button was pressed in the machine began to go through sensing and then immediately switched to done. No water filled motor didnt run wash cycle did not run. Upon arrival, tested machine in normal cycle with no clothing. Press the start button verified the machine attempted to run the sense portion of the cycle and after about 25 seconds immediately changed to done and shut off. Further inspection below the wash top found motor capacitor failure. Install replacement motor capacitor part number W11395618 covered by the warranty at no charge to the customer. Found standing drain pipe behind washing machine had come off and fallen down to the floor at the lower white ring compression connector. Reconnected drain pipe however the weight of the drain pipe is not supported by anything in the pipe comes off again. Recommend customer do not use washing machine until the compression connector for the drain pipe has been replaced and the drain pipe has been anchored to the wall to alleviate the weight of the drain pipe solely on the compression connector. Tested washer with customer verified washing, machine fills, agitates, drains, and spins as designed. no charge to customer. Job complete."

"Replaced open thermo cutoff & thermostat, removed obstructions for flex duct, ran dryer cycle, unit operating as designed."

Installed repair kit. Found debris in blower wheel draging and causing noise. Removed and reassembled unit. Unit now working as intended.

Cycled unit and found faulty motor installed new motor and retested unit now working as designed job completed

"Broken wire harness, replaced harness to unlock lid"

Clogged drain line on dishwasher cleared all tested good

"Unit had a bad console, turned unit off at breaker and turned back on. Error code came up as soon as I turned in unit. Replaced console and ran unit, it is now working properly."

Installed refrigerator Icemaker fan. Tested unit. Unit is working properly. Customer approves function at this time.

Installed new burner assembly. No more gas leak after repair.

Installed the new control board washing machine OK

Replaced the guard and pedal. Unit is working as designed at this time.

Found defective water valve and connector ******replaced water valve and one connector******

All parts and components previously diagnosed have been replaced. Consumer will observe and report if necessary.

Confirmed wont spin clothes out lid latch shorted and actuator broken.* replaced defective latch and actuator********

Found the right side hing pin broken and was hanging on by a thread. I replaced the door and the outer panel and replaced both right and left side hinges. After reinstalling the door the popping noise it was making is gone and the door is sealing properly now ball function are working great now. Job completed.