Local Reviews
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Raymond D.
RESIDENTIAL REFR WHIRLPOOL WRS325SDHZ00 "Upon arrival cx states they had just replaced filter and unit is not dispensing ice. Found frozen fill tube. Defrosted tube and tested, unit functions as designed."
Andy H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Not making ice, replaced ice maker and repaired wire harness bracelet it was loose. tested unit working properly"
Francisco S.
WASHER WHIRLPOOL WFW560CHW "Checked unit found one faucet turned off, turned water on and tested both faucets are supplying hot water, informed cx and asked her to get this address and call back if she has further problems.Codes found f8 e1 and f0 e1."
William L.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found evap fan buzzing, Found no freezer evap fan functions in test #3, unit resetting by itself, ordered evap fan & control, for unit instructed cx to defrost unit for to days.; ordrng 1 W11249952 (motor-evap) and 1 WP67006337 (blade- fan) and 1 WPW10675033 (cntrl-elec)"
Rod H.
REFRIGERATOR KITCHENAID KSSC48QVS01 No ice production Confirmed Dr chute motor not allowing full closure of chute. Replaced defective ice chute motor. As designed op returned.; pckd up 1 W10205979 (motor)
Tom R.
DISHWASHER KITCHEN AID KDFE104HWH0 "Installed Dispenser, ran diagnostic tests, ran unit, no error codes, no leaks detected, check okay. No damage to unit or home from tech, job complete."
Rod H.
OVEN KITCHENAID KOSE500ESS04 Confirmed issued called on replaced Defective seal for door. As designed condition restored.
Aaron B.
DISHWASHER MAYTAG MDB8989SHW0 Unit upper track stops are bent or busted and getting the rack stuck ordered parts to correct the issue ; ordrng 3 8564852 (stop)s
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found unit not cooling. Al functions working. Just not kicking unit on to com. Ran test 4. And unit started cooling. Unit stuck in defrost. Ordering new UI and control board. Rescheduled customer for Wednesday 2-26-20; ordrng 1 W10843055 (Control) and 1 W11330931 (UI)
James M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Replaced parts and u it is. Ow working as intended. Informed customer to allow 24 hours for temps to stabilize. Customer approves function at this time.
James M.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced water valve and ice maker. Unit filled ice maker right away. Unit now working as intended and customer approves function at this time.
James M.
WASHER WHIRLPOOL GFW450SSM1WW Cx stated unit making loud noise during operation. Checked unit with load. Unit working as intended at this time. Ran full load on quick wash. Unit working as intended. Customer admitted to possible overload with blankets and towels. Could not duplicate issue. Unit working as intended at this time.
James M.
REFRIGERATOR WHIRLPOOL KFCS22EVMS4 "Unit not cooling, homes compressor 10.6 ohm between bottom posts. 4.7 ohms from top to left post. 6.1 from top to right post. Replaced starter and compressor started right away. Customer to allow 24 hours for temps to stabilize. If problem comes back then a sealed system tech would be needed. ; used 1 WPW10194431 (START DEVICE) from stock"
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Found unit with long fill no fill error code. Due to faulty water valve. Ordering new water valve. Reacheduled customer for Saturday 2-22-20; ordrng 1 W11210459 (Valve)
James M.
WASHER AMANA NTW4516FW3 Replaced latch and tested unit. Unit now working as intended.
James M.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit not drying very well. No error codes. Inspected unit and found it to be running as intended. Explained importance of always using rinse aid. And ways to condition the unit with rise aid. Unit currently working as intended.
William L.
M/W OTR AMANA AMV2307PFW2 "Replaced main control brd, installed 40 watt cx purchased light bulb, tested microwave & hood light functions, unit operating as designed."
Dane K.
WASHER WHIRLPOOL MHW5500FW0 Upon arrival the unit was leaving wet clothes at the end of the cycle. Found service pointer about this issue and the serial number fell within range. Unit needs new control board; ordrng 1 W11201285 (cntrl-elec)
Kenneth M.
WASHER MAYTAG WTW7500GC2 Installed suspension and tested unit. Unit is now working properly. Customer approve function at this time
Lance V.
OVEN WHIRLPOOL WOS72EC0HS01 "Tech line sr#7726799616F8e0 error, blower motor issue and main control board. Oven needs to be completely uninstalled, needs 2 man approval oven is 3 inches from floor and needs special dolly and 2man to prevent damages to new flooring and cabinetry.; ordrng 1 W11261165 (cntrl-elec)"
Kenneth M.
DRYER WHIRLPOOL WED4850HW0 Found unit not heating. Found unit with a burnt element. Looks as something went through hole and grounded on element causing it to burn out. Replaced element and tested unit is now working properly. Customer approves.
Alejandro C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found the unit frost the suction line, need order (valve w10874835, motor evaporator w11087438, dryer wpw10143759, motor evaporator w11249952 and cntrl elec wpw10675033); ordrng 1 W10874835 (valve) and 1 W11087438 (motor-evap) and 1 W11249952 (motor-evap) and 1 WPW10143759 (dryer) and 1 WPW10675033 (cntrl-elec)"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found unit not dispensing water due to faulty water valve. Replaced water valve and tested unit. Unit is now working properly. Customer approves function
Kenneth M.
WASHER MAYTAG MVWC565FW0 Found unit smelling like rubber. Found splutch pulley rubbing on cover. Damaging belt. Installed new splutch pulley belt and tested. Unit had worn drive hub. Removed agitator and replaced hub and tested unit. Unit is now working properly. Customer approves function at this time. ; used 1 W10528947 () from stock
Raymond D.
DISHWASHER KITCHENAID KDFE104HPS0 Upon arrival unit flooded home. Found drain pump tab broken causing water to leak when used. Needs drain pump.; ordrng 1 W10876537 (drain pump)
Isidore A.
WASHER MAYTAG MHW8200FC0 "Found control W11201292 inoperative due to power surge, has 120 volt AC now. Nothing coming of control. part ordered; ordrng 1 W11201292 (cntrl-elec 294.04)"
Jonathan B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Found loose connection to control board. Fixed connection. Tested unit and is working properly
Isidore A.
DISHWASHER KITCHENAID KDTM354DSS5 Part to be reordered motor W10805015 damage ; ordrng 1 W10805015 (pump&motor)
Jonathan B.
RANGE AMANA AGR5330BAS Replaced defective bulb. Tested unit and is working properly
Raymond D.
WASHER MAYTAG MVWC400XW2 "Upon arrival unit not spinning. Motor squealing when spinning, gearcase is grinding, needs gearcase, motor, shifter and pulley.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10836348 (motor-drve) and 1 W11132267 (gearcase) and 1 WPW10006355 (actuator)"
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Found unit with no power. Found unit with a bad control board. Proper voltage to unit. Replaced control and tested unit is now working properly. Customer approves function at this time. Control # W11170319
Cruz B.
DISHWASHER MAYTAG MDB4949SHZ0 "Fixed- installed new parts (door latch, cntrl elec) put unit in a diagnostic test mode it completed filled, wash, drain, heated, no codes, no leaks unit is working as designed. Cx ok repair."
William L.
OVEN WHIRLPOOL GBD307PRS01 "Fround keybrd functions with on display, called WP TL, advised to replaced lisplay control , parts no longer available."
Jonathan B.
WASHER WHIRLPOOL WFW5090JW Found error code F3 and f24. Replaced defective pressure switch. Still has issue of thinking there’s to much water. Called tech line told me to clean pressure hose.7727201957; schdld next appmnt for 2/24 MON !
Lance V.
OVEN WHIRLPOOL KOCE500EBS07 Tech line sr#7727199852 . Oven bottom enamel is peeling and beyond repair. This internal cavity is Not repairable. File will be sent for review. Unit to be exchanged
Leon M.
DISHWASHER KITCHENAID KDPM354GPS0 Cx states that unit is not working properly.After running diagnostic check find that unit has a bad sump motor assembly and control board at the end of cycle dishes is not drying.; ordrng 1 W10703867 (heater) and 1 W11120156 (cntrl-elec) and 1 WPW10537334 (panel-cntl)
Isidore A.
DRYER WHIRLPOOL WGD94HEXW2 "Removed top, front panels old motor, rollers, pulley and belt. Installed new motor and dryer repair kit. Reinstalled panels test dryer operation ok at this time."
Alejandro C.
REFRIGERATOR KITCHENAID KRFF507ESS00 "Found the unit not cooling normal, compressor not running normal,replace inverter,check compressor condenser and refrigerator fan motors running normal "
Leon M.
WASHER KITCHENAID KDTE254ESS3 Replaced all parts but from last visit unit has broken railing assembly.Ordering tracks adjuster assembly for top shelf.; ordrng 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s
Leon M.
WASHER MAYTAG MVW18PDAWW0 Cx states that unit is not working properly.After running diagnostic check find error codes F07F01F20F21Cx also states that clothes stays wet after completion of cycle ; ordrng 1 W10491728 (cntrl-elec) and 1 W11212745 (actuator) and 1 WPW10276397 (drain pump assy) and 1 WPW10486031 (valve)
Cesar H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Replaced gasket and bin all checked good.
Cesar H.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Installed holder checked good
Cesar H.
DRYER MAYTAG MGDC465HW0 "Customer instruct they need an electrician. Concern unit hums and won’t start. Electrical supply drops from 129v to 62 volts when starting causing motor not to start or have a hard time turning, when running voltage drops to 100volts"
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found defective ice door. Replaced defective ice door. Tested unit and is working properly
Tyler F.
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the fridge lights will not turn on. Ran diagnostics and found board is not recognizing doors being opened. Removed and replaced main control and user interface and deli display. tested all works good at this time. File number 7727196317; ordrng 1 W10677118 (cntrl-elec) and 1 W10815668 (dor-fip bl) and 1 W11397195 (ADAPTOR)
Jonathan B.
DRYER WHIRLPOOL WGD8500DC4 Found loose connection to motor. fixed connection. Tested unit and is working properly.
Leon M.
DISHWASHER JENN-AIR JDB9800CWP2 Replaced all selected parts.After running diagnostic check unit working properly as designed
George Y.
RANGE JENN-AIR JGRP430WP02 Installed parts electrode is bent need to order ok to order.; ordrng 1 W10332287 (igntr-oven)
Leon M.
FREEZER WHIRLPOOL M0RXEMMWM00 Cx doesn’t have a powerElectrical power outage Didn’t collect confirmed with dispatch.Cx will call us to reschedule
Hector Z.
RANGE WHIRLPOOL WFE320M0EW2 Call was rescheduled to Friday 02/21/20 due to I forgot to bring the part.; schdld next appmnt for 2/21 FRI !
Aaron B.
WASHER WHIRLPOOL WTW5000DW3 "Checked operations unit was unplugged, plugged in drain pump reset unit tested operating ok Did a customer instructed in proper operation of the unit and soap usage unit is working as designed at this time just with you way too much so to the cycles they’re setting unit is working as designed at this time"
Hector Z.
OVEN KITCHENAID KODE500ESS01 "Customer is concerned of stem escaping through the top of the upper oven door and the Control Display flashing a F2E1 code. I set the unit in diagnostic and I found a F1E0 code (Oven User Interface Failure), and F2E1 code (Stuck/Shorted Key).Ordered the Console (W10588749) , and the Oven Door Gasket (WPW10282960). ; ordrng 1 W10588749 (panl-cntrl) and 1 WPW10282960 (gasket-ovn)"
Danny G.
REFRIGERATOR KITCHEN AID KRSF505ESS00 Drip pan was rusted and giving band odor Pulled unit out and clean both drain tubes and drain pan Reinstall unit and level Removed evap cover and replaced drip pan Reinstall unit and advised client to use baking soda and allow 24 hrs for unit to reach proper temp
Hector Z.
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Customer is concerned of water drip from the top of the fresh food compartment and display control constantly turning Off and displaying a PO code.I checked the unit and I found a leak in the water reservoir and he filter housing. I contacted the Tech Line (SR#7727200665) and I set the unit in diagnostic and ran test #3 (Evaporator Fan Motor Test), the freezer Freezer Fan Motor is not working, he recommended to replace the Power Supply Board and If still not working to replace the Freezer Evaporator Fan Motor and check for signs of corrosion in the Harness. ordrng 1 W11032800 (motor-evap) and 1 W11168758 (reservoir) and 1 W11194438 (housing) and 1 W11380560 (ELECTRONIC CONTROL ) and 6 W11390781 (TIE)s and 1 WPW10341329 (water valve assy) and 1 WPW10453401 (elect control board)"
Danny G.
DISHWASHER KITCHENAID KDTE334GPS Unit is leaking water Found damage door gasket Replaced gasket and ran a self test cycle Unit completed with no leaks and no issues Unit is working properly
Hector Z.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Customer is concerned of top fresh food compartment LED Lights are not working properly, and both fresh food compartment door gasket are torn up. I checked the unit and I found flickering LED Module and damaged both fresh food compartment door gasket. Ordered parts and rescheduled.; ordrng 2 W10830274 (gasket-fip)s and 1 W11043011 (module)"
Danny G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Door is not closing Found broken door latch Replaced door latch Reinstall panel and ran a test cycle unit completed with no leaks and no issues Unit is working properly
George Y.
WASHER MAYTAG MVWB765FW2 Installed parts tested check out ok complete. No dents dings cause by tech.
Lance V.
WASHER MAYTAG MAH5500BWW "Needs work- customer reporting unit is filling when not in use, found tub full of water. This indicates faulty water valve. We will need to re route with new water valve,; ordrng 1 WP22003834 (water valv)"
Andy H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer canceled over the phone called office unit is going to get exchanged per customer
Patrick C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Removed and replaced tray. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WFW8540FW1 Found the unit having issues with error code. Code for water level sensor. Sensor was bad. Remov3d and replaced sensor. Tested unit. All ops checked good
Erick S.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Install new parts on unit and unit is still failing. Call tech line and documented. Unit is no longer repairable.7726999125 file . Job complete
Hector Z.
MICROWAVE WHIRLPOOL WOC95EC0AS00 Customer is concerned of intermittently the Console Display a “ Feature not available “. I checked the unit and I was unable to duplicate the condition. Tested ok.
Hector Z.
DISHWASHER WHIRLPOOL KDFE104HPS0 "Customer was concerned of dishwasher leaking underneath. I checked the unit and I found a loose drain hose from the drain pump Housing. Adjusted hose and ran a complete diagnostic test. Tested for leaks, tested ok."
Cesar H.
RANGE AMANA AGR6603SFB2 Replaced burner and ignitor tested good
Lance V.
WASHER MAYTAG MVWB765FW2 Fixed- found loose rotor causing abnormal noises during cycle. Replaced rotor and ran calibration cycle and passed. Auto test passed. Unit is now fully operational working as designed
Lance V.
WASHER WHIRLPOOL WFW8540FW1 "Fixed-unit turning off by itself after power on. Replaced faulty control panel. Ran and tested, unit now fully operational."
George Y.
WASHER MAYTAG MHW3505FW1 Installed part tested check out ok complete. No dents or dings cause by tech.
Timothy J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The damper assembly is loud. Replaced damper and tested. Unit checks ok.
Francisco S.
WASHER MAYTAG MVWC6ESWW1 Cx will get refund and attempt to repair with someone else.
Francisco S.
WASHER WHIRLPOOL GHW9250MW1 Cx was referring to water dripping from water tube on top left hand side. This is normal as water comes in through tube. I wiped it dry and it is not an active leak. Also consulted tech line they advised it is normal.Sr#7727200802
Enrique R.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Customer reschedule for Tuesday . He will get a loaner to transfer all the food and defrost refrigerator .; schdld next appmnt for 2/25 TUE !
Francisco S.
WASHER MAYTAG MHW6630HW "Unstack Ed unit, removed and replaced dispenser assembly, tested ops unit now working as intended."
Patrick C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the unit frost in the freezer door doesn’t shut properly. Baddoor tracks ; ordrng 2 W11265130 (slide)s
Randy C.
RANGE WHIRLPOOL WFG320M0BS3 Concern-stop igniting,bad module replaced module. Tested now working no more sparking customer approves also cx instruct on proper use and care. Job complete
Isidore A.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Removed rear freezer panel, old evaporator fan motor and installed new fan motor , test fan operation ok. Found evaporator W11407409 leaking dye at lock ring connectors. test compressor at approximately .7 amp draw. Ordering drier W11107829 and evaporator W11407409. Needs sealed systems tech, see notes; ordrng 1 W11107829 (DRIER), rqstng P&A on 1 W11407409 (EVAPORATOR )"
Isidore A.
REFRIGERATOR KITCHENAID KRFC300ESS01 "W10884390 icemaker (82.39) not working, W11395888 by pass missing. Note Customer had reverse osmosis installed, maybe cause of icemaker failure. Customer advised; ordrng 1 W10884390 (icemaker 82.39), rqstng P&A on 1 W11395888 (BYPASS)"
Isidore A.
DISHWASHER WHIRLPOOL GU3600XTSY1 See notes
Isidore A.
DRYER MAYTAG MDG7500AWW "Customer had power cycled dryer before I arrived, states is working now.Unable to duplicate any problems at this time , ran dryer on both a timed dry and a regular sensor dry completed cycle no problems found"
Chase F.
WASHER WHIRLPOOL WTW5000DW2 Found motor cover rubbing up against belt causing a noise when spinning and agitating. Removed and secured to proper adjustment. Calibrated. Tested. All ops now testing normal. This unit is working by design. Job complete.
Erick S.
WASHER MAYTAG MVWC415EW Cycled unit and found unit with stripped cam assembly causing it to fail. Replaced cam assembly . Re-tested and passed all test with no failures. Job complete; used 1 W10721967 (CAM SPLOTCH) from stock
Erick S.
REFRIGERATOR WHIRLPOOL WRT311FZBW File.7726085908 Invoice 271139 Per previous report cannot find air leak with unit..Job complete
Erick S.
WASHER WHIRLPOOL WTW4855HW1 Upon arrival found suspension uninstall from tub. Tub is leaning towards the left. Reinstalled and secure all four suspensions. Recalibrated control board. Re-tested unit through diagnostics and it passed all test with no errors. Job complete
Tyler F.
WASHER WHIRLPOOL WFW6620HW0 Customer stated that unit is not getting to rinse cycle. Found unit in suds lock. Found white cycle is not working. Ordering console not in stock.; ordrng 1 W11319991 (cntrl-elec)
Erick S.
WASHER MAYTAG MVWC565FW2 "Cycled unit and found unit with off-balance air causing unit not to wash properly. Read leveled feet and secured all for suspension. Recalibrate your control back to factory settings. Re-tested unit and it passed all test with no failures. Instructed customer on proper loading, soap usage, additional functions. Job complete"
Juan G.
WASHER MAYTAG MVWB835DW4 "F3e2. Shorted water valve thermistor No water coming in cold or hot. Checked water valves, Waterville housing needs to be replaced.; ordrng 1 W11172234 (housing)"
Erick S.
DRYER MAYTAG MEDB880BW Cycled unit and found unit with bad control causing failure. Replaced control. Re-tested it and it passed all test for no failures. Job complete
Juan G.
REFIRGERATOR WHIRLPOOL WRF560SMYB04 "Found duck bill drain clogged. Block of ice preventing freezer drawer from closing properly. Cleared drain tubing, removed iced from freezer floor. Drawer is closing fine now. P-trap drain tube needs to be installed.Instructed customer to disconnect power from unit the day before repair, and to leave freezer door open.; ordrng 1 W11190084 (tube-drain)"
Dane K.
DRYER WHIRLPOOL WED4815EW1 Removed and replaced screws terminal block and terminals. Unit functions normal now
Raymond D.
REFRIGERATOR WHIRLPOOL WRF560SEHB00 "Upon arrival cx states 7nit will leak water. Tested and found warped door and drooping brackets, causing warm air leak. Needs door and slides.; rqstng P&A on 1 LW10413530 (dor-fip bl) and 1 WPW10397635 (slide) and 1 WPW10397636 (slide)"
Tyler F.
DRYER MAYTAG MGDC465HW0 Customer stated that dryer will not start found push to start button fell in. Fixed and tested all works good at this time.
Frank P.
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated noise from water dispenser Perform diagnostics Found Water InletWill do research for part; ordrng 1 ANTIDRIPCONNECTOR
Tyler F.
DISHWASHER AMANA ADB1400AGS1 Customer stated that the u it is not draining. Found pump connector had came loose. Fixed and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer stated that the ice maker in the freezer is spraying the water. Removed and replaced fill tube heater kit tested all works good at this time.
Joe M.
REFRIGERATOR KITCHENAID KRFF507HPS00 Unit needs a new door because the wires on the inside are torn causing the display board to only work when the door is half way closed. Ordering part.; ordrng 1 W11301204 (dor-fip)
Tyler F.
WASHER MAYTAG MVWC565FW1 Customer stated that the unit is not moving pat the rinse cycle. Found customers drain setup is cussing the unit to siphon causing the long fill code. Customer to fix drain issue to resolve the problem.
Tyler F.
DISHWASHER KITCHEN AID KDFE304DSS0 Customer stated that the unit is not draining. Found glass in pump. Removed and tested all works good at this time.
Juan G.
WASHER MAYTAG MVWX655DW0 "Found wash plate loose, worn out grooves for gear case shaft. Calibrated unit. Ran diagnostics, no errors found. Customer produced an invoice from Whirlpool factory, they were at customer’s home yesterday. They ordered parts. Looks like a double schedule issue. Closing job."
Patrick C.
WASHER WHIRLPOOL WTW4815EW1 Agitator stuck. Need to break out ; ordrng 1 W10908289 (agitator)
Michael M.
WASHER MAYTAG MHW6630HW0 Cx states unit is leaving clothing wet at end of cycle. Lo/FLO F8E1-valve failureCleared faults and ran auto service test unit is filling as designed. Spinning as designed. Found drain line is too long and has a drop causing unit to not drain properly. Cut drain hose shorter and secured with zip ties.Unit ops as designed and is getting proper flow from water valves. Job complete Advised cx against pourin soap straight into drawer and to use measuring cap to measure soap useage
Tom R.
WASHER WHIRLPOOL WFW6620HC0 "Found UI locked at UI, unlocked, customer instruct on Control Lock function and behavior of touch interface. Safety Drain still being initiated, even without use, randomly, customer has video recording, self draining at 0220, multiple cases. Entered diagnostics, found no error codes. Entered diagnostic tests, no error codes, no issues detected, order Control Board and both Valves./Control Board - (W11322905)Cold Valve - (W11316256)Hot Valve - (W11316255); ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11322905 (cntrl-elec)"
Frank P.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Freezer leaking water Ran diagnostics Check components Found P Trap clogged with debris Unclogged Tested and passed Job completed
Jim S.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Replaced filter head and water tank
Jim S.
OVEN WHIRLPOOL KODE507ESS04 Faulty jack probe receiver ; ordrng 1 W11179310 (cntrl-elec) and 1 W11220388 (jack-probe) and 1 WP9755542 (probe-meat)
Joe M.
WASHER WHIRLPOOL WFW97HEDC0 Replaced hose unit is functioning as designed. Job complete.
George Y.
WASHER WHIRLPOOL WTW4815EW1 Wrong agitator ok to reorder.; ordrng 1 W10908289 (agitator)
Joe M.
DISHWASHER KITCHENAID KDTM354DSS5 Units gasket was to long causing it to be hit by basket. Replaced gasket with one that is the correct size unit is now functioning as designed. Job complete.
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The unit is no cool. Plugged in and no compressor ops. Changed start device. Still didn’t work. Needs new control ; ordrng 1 W11043763 (cntrl-elec)
Irvin F.
WASHER MAYTAG MVWC565FW1 F8/E1- long/no fill F0/E2-sudsCleared codes. Ran components test found the shifter is noisy. Replaced shifter. Calibrated unit. Passed. All ops normal.
Patrick C.
RANGE KITCHENAID KFGG500ESS2 Removed and replaced burner tube and ignore. Calibrated unit 5 degree higher. Tested unit. All ops checked good
Raymond D.
REFRIGERATOR MAYTAG MFI2570FEZ06 Upon arrival cx states left side of RC is frozen. Found broken light switch and damper not closing. Needs damper and switch.; ordrng 1 W11396033 (SWITCH) and 1 WPW10196393 (damper control assy)
Tom R.
WASHER MAYTAG MVWB766FW0 " Installed Agitator, ran unit, check okay. Entered diagnostics, found no error codes, ran Recalibration Cycle, check okay. No damage to unit or home from tech, job complete."
Raymond D.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Cx states he rescheduled call.
Tom R.
REFRIGERATOR KITCHENAID KBRC36FKS00 "Found quick connect from Main Water Line from wall leaking at Filter. Customer requests bypassing Filter, home has RO. Used a straight 1/4 quick connect on lines, removed 5/16 end of Main Water Line to adapt to straight 1/4 connector. Connected lines and bypassed Filter, turned on water, no leaks detected, ran water systems, no leaks detected, check okay. No damage to unit or home from tech, job complete."
Lance V.
WASHER WHIRLPOOL WTW7300DW0 "Fixed-replaced lid lock assembly. Ran calibration and passed, auto test passed. Unit is now fully operational, and working as designed."
George Y.
WASHER WHIRLPOOL WFW92HEFC0 Installed parts tested check out ok complete no dents or dings cause by tech.
Steven W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Ran diagnostics. Found FC nearly empty, damper control not closing properly. Instructed customer to clean condenser 3-4 times yearly, keep FC 70% full. Needs damper control. ; ordrng 1 WPW10196393 (CONTROL- DAMPER)"
George Y.
DISHWASHER KITCHENAID KDPE334GPS0 Installed part tested check out ok complete. No dents or dings cause by tech.
Danny G.
WASHER WHIRLPOOL WFW92HEFW0 Lf error code Found faulty valve Replaced valve and reinstall unit and ran a test cycle unit completed with no leaks and no issues unit is working properly
Tyler F.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer stated the freezer evaporator is frozen. Ordering fan motor with harness. Customer to defrost unit before return.; ordrng 1 W11032800 (motor-evap)
Danny G.
OVEN KITCHENAID KODE507ESS04 Unit is not reaching proper temp Ran a calibration cycle Oven temp was off by few degrees and added 5 degrees Test power supply and only getting 230v advised client unit requires 240v for unit to working properly
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Customer stated that the freezer froze over. Ordering harness in stock customer to defrost.; ordrng 1 W11084324 (harns-wire)
Darren A.
WASHER AMANA NTW4516FW3 "Replaced suspension, spin tested und load, checks out okay."
Cruz B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Complete- unit is infested , need to document with whirlpool trade care team, infestation is not covered in the warranty."
Darren A.
WASHER MAYTAG MVWC565FW2 "Unit was in auto drain lock, reset unit, ran calibration test, washer checks out okay."
Dane K.
RANGE WHIRLPOOL AER6303MFW2 Removed and replaced control board and tested unit. Unit functions normal now
Jim S.
REFRIGERATOR KITCHENAID KRFF707ESS01 Lights flicker. Power board buzzes and has a hard time starting. Removed fans and was able to get the compressor to run.; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11048824 (cover) and 1 W11089931 (panel-ui) and 1 WPW10389152 (support)
Raymond D.
M/W OTR WHIRLPOOL WMH53521HV3 Cx states they rescheduled call.
Irvin F.
DRYER WHIRLPOOL WED7500GW0 "F6/E3-communications error. F2/E1-stuck key. Cx says the dryer will operate then shut off and can’t get it to do anything. Can unplug it and it works for a while the. Stops again. Error,codes above show board and HMI comunication error. Replacing components. ; ordrng 1 W11124277 (overlay) and 1 W11124284 (cntrl-elec)"
Steven W.
RANGE - GAS WHIRLPOOL WFG515S0ES1 Replaced L & R oven door hinges( hinge kit ). Oven door is opening/ closing properly. Unit is heating properly at this time. Surface burners are igniting/ working properly at this time. Complete.
Irvin F.
REFRIGERATOR KITCHEN AID KRSC503ESS01 The evap motor is not running. The unit has all other functions. ; ordrng 1 W11036566 (motor-evap) and 1 W11229010 (HARNESS)
Steven W.
DRYER - GAS WHIRLPOOL WGD7500GC0 Found customer disassembled door to remove lint. Reassembled door. Replaced door seal. Dryer is tumbling and heating properly. Instructed customer NOT to perform service on dryer. Complete.
Steven W.
WASHER MAYTAG MVWB950YW0 "Ran diagnostics. No error codes found. Ran test cycle. Fills, agitates, drains,dispenses, and spins properly. Customer declined repair at this time.Load tested drain and spin. Complete."
Danny G.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 No water Found unit dispensing real slow Replaced valve and reinstall unit and test dispenser and unit is still dispensing slowly found filter housing and filter full of sand and minerals from water New apartment and and they didn’t flush the water b4 installing fridge Need to order filter and housing And tank; ordrng 1 EDR1RXD1 (water filter) and 1 W11162041 (housing) and 1 W11296969 (reservoir)
Erick S.
COOK TOP MAYTAG N/A Called unit and found units left rear burner valve not closing all the way causing unit to leak gas. Unit will need new valve; ordrng 1 5304505690 (valve)
Enrique R.
ALPHA WHIRLPOOL WFW7590FW2 Installed new central electric and WL switch . All functions tested normal . No leaks .
Enrique R.
M/W OTR MAYTAG MMW5527CAB Inspected Maytag wall oven/ microwave . Microwave control not powering on ( shorted ) and oven heating intermittently keypad functions not responding . Parts needed are discontinued . Unit not repairable . I documented with techline SR#7727201531 .
Enrique R.
WASHER MAYTAG MVWC565FW1 I will follow up Friday .
Juan G.
RANGE AMANA ACR4303MFW4 "Right rear burner element not heating. Check burners resistance, a check is fine. Checked infinite switch, it is stuck in the closed position. Right rear burner switch needs to be replaced.; ordrng 1 WP3149400 (switch-inf)"
Irvin F.
DISHWASHER WHIRLPOOL WDF520PADW7 Cx says the DW won’t drain. Test for drain failed. Found dead pump. Removed water from unit. Installed replacement pump. Ran test cycle passed. Dra8ns properly. All ops normal.
Irvin F.
WASHER MAYTAG MVWB766FW1 "F0/E5- off balance F0/E3- overload F9/E2- long drain. CX say the tub moves to much. Said didn’t complete a cycle of clothes. Moves excessively. Pulled erro codes above. Ran components test, all psssed. Issue was the small load that went to one side causing the off balance. CX INSTRUCT ON SUSPENSION, SOAP, LOADING And additional features on unit. Demonstrate loading and starting procedure."
Irvin F.
WASHER WHIRLPOOL WTW4616FW2 F8/E1- long fill. Cx says the washer is stopping mid cycle. Checked erro codes found long fill. The washer has a bad valve. Removed hoses and valve replaced. Calibrated unit passed. All ops normal.
Enrique R.
DISHWASHER AMANA ADB1400AGB1 "Inspected amana dishwasher . Customer concerns , not draining . Found shorted drain pump . Installed new pu . Performed calibration . All functions tested normal . No leaks ."
Tyler F.
DRYER MAYTAG MGDB765FW0 Customer stated that unit would not start and check lint filter light is on. Customer was not holding the start button down long enough and explain to customer that check lint filter light may or may not be on due to her having a long vent. All works good at this time.
Erick S.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Found left corner of freezer door not sealing all the way causing unit to build up frost. Reheated and reformed entire gasket. Door is now sealin all the way with no gaps. Job complete
Andy H.
DRYER WHIRLPOOL NGDX655DW2 Needs timer ; ordrng 1 WPW10642928 (timer)
Andy H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Not cooling, found that thermistor was open, replaced thermistor fan kit and cover and controller tested unit working properly"
Danny G.
RANGE WHIRLPOOL WFE515S0ES2 Unit is not heating Found blown fuse Replaced fuse and test oven and only broiler is heating Need to order control board and rs call ; ordrng 1 W11122543 (cntrl-elec)
Jim S.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Replaced filter head and water tank
Andy H.
WASHER WHIRLPOOL WFW6620HW0 "Console not turning on, repaired wire harness to main control removed and reinstalled harness tested unit working properly. Found error code F0-E2 advise customer to run a clean washer cycle with afresh"
Juan G.
DRYER WHIRLPOOL MGDX655DW2 "Customer concerned the unit is not drying properly. Checked unit, found it was short cycling. Disconnected vent to from the dryer, tested unit. Dryers cycles properly with vent disconnected. Instructed customer to have homes vent cleaned. Unable to see where the exterior outlet is. Job is complete"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found un not not cooling. Evap frosted over. Defrosted evap and found unit bi metal not seated on to evap. Installed defrost bi metal and tested. Unit is now working properly.
Joe M.
WASHER WHIRLPOOL WFW92HEFC0 Piece of door is leaking water. Ordering door.; ordrng 1 WPW10208275
Timothy J.
WASHER MAYTAG MVWC565FW2 Customer states she has to climb over the unit to unplug it to make it unlatch. Checked for faults and ran a service cycle. No faults stored unit passes the service test without faults. Called WPTS(7727174197) and was told that they have seen this issue when the unit is on a shared CKT. Found that the washer and dryer are plugged in to the same outlet. Told to inform the customer that Whirlpool recommends the unit be on a dedicated CKT to avoid issues with line noise. Ran dryer and a spin cycle at the same time to see if I could duplicate the issue. The washer finished the spin cycle and unlocked.
Randy C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cx concern freezing in front of vent and vegetables. Cx has blocked vents. Causing food freezing and water freezing in front of vent. cx just bought unit. Thinks fan runs too much. Fav used fan running normal. All tests passed. Cx approves Cx instruct of vent blocking and where to place fruits and Vegetables. Don’t block vent and etc Cx approves. Job complete.
Darren A.
REFRIGERATOR WHIRLPOOL WZF79R18DM00 "Replaced parts per service pointers, running normally."
Randy C.
RANGE KITCHENAID KDRS467VSS00 Found unit won’t start right from ignitor. Right front and one burner head. Unit needs large btu replaced won’t ignite. Cx just bought unit will need pop ok return visit ; ordrng 1 W10364850 (burnr-top) and 1 WP71002749 (module-spk) and 1 WPW10320937 (burnr-top)
Randy C.
REFRIGERATOR KITCHENAID KRFF507EWH00 Unit not making ice. Replaced ice maker with pre Id ice maker. Had doors open while replacing part. Job complete.
John B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Note. The job cannot be completed at this time.
Randy C.
DISHWASHER KITCHENAID KUDS30FXSS5 Replaced all parts tested now ok. Leaks from house copper water fill line. Advised client ok. Cx needs to run a few times with out soap. Job complete
George Y.
WASHER KITCHEN AID KEBC247VWH02 Installed gear case tested check out ok complete . No dents or dings cause by tech.
George Y.
WASHER WHIRLPOOL WTW5000DW2 "Found washer with extra suds, removed, retested, check out ok. No dents or dings cause by tech."
John B.
WASHER MAYTAG MHW5630HC0 Whirlpool technician said replace the wire harness. If this code persists. Secured the wire harness plug connection to the NTC and main control property. The washer tested good.
Danny G.
OVEN WHIRLPOOL KEBS278SSS00 Both ovens are not reaching proper temperature Found both ovens off by 35 degrees Need to order sensors and main control ; ordrng 1 WPW10119142 (cntrl-elec) and 2 WPW10131825 (sensor)s
John B.
DRYER WHIRLPOOL WGT4027HW0 "There is not a flame coming out all the time, replace the coils. The dryer tested good at this time. I will have maintenance check the ducting for good airflow also."
Danny G.
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Unit is freezing food on shelves Found damper staying open all the time Pulled ice maker out and replaced damper control Reinstall unit and adjust unit to proper tempAdvised client not to block to vent with food Unit is working properly
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Fixed- found refrigerator door seal not sealing to cabinetry causing moisture. Heated and formed seals to cabinet, no air leaks. Unit is now fully operational, allow 24hrs for temperatures to normalize."
Jim S.
OVEN AMANA AGR4230BAW3 Burnt gas burner tube; ordrng 1 W11176454 (igntr-oven) and 1 W11220387 (burnr-oven)
Lance V.
DRYER MAYTAG MEDC465HW0 "Fixed-replaced terminal, block terminal, and dryer power cord per safety request. Ran and tested dryer, and is working now as designed. Unit is now fully operational."
William L.
DRYER WHIRLPOOL WED8500DC4 "Found no codes, removed front cover & blower housing, removed debris from blower wheel, reassembled unit, ran dryer cycle, tested OK, unit operating as designed"
Hector Z.
DRYER WHIRLPOOL WGD5000DW3 Customer states dryer not running. I checked the unit and I found broken door switch and damaged inner door. Ordered parts and rescheduled.; ordrng 1 W10861225 (handle) and 1 W10906683 (seal-door) and 1 WP3389441 (catch) and 1 WP695737 (door) and 1 WPW10569603 (switch-dor)
Joe M.
DRYER MAYTAG MGDB765FW0 Sr 7727178126 unit needs igniter ordering two because they are fragile. Customer needs afternoon appointment.; ordrng 2 279311 (IGNITER)s
Erick S.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Install new door. Msure all seals or sealing to liner. Found no air gaps at the time of service. Door is closing and working as design job complete right
Dane K.
WASHER WHIRLPOOL WTW5000DW2 Removed and replaced drive pulley and belt and motor and tested unit. Unit functions normal now
Tyler F.
REFRIGERATOR KITCHENAID KRSC703HPS00 Customer stated that the refer door is shutting on its own but the freezer door does not. Instructed customer on how the doors works. All works good at this time.
Tyler F.
WASHER WHIRLPOOL MVWX655DW1 Customer stated that the unit will not spin or agitate. Found shaft on motor has dropped and jammed. Removed and replaced motor. Part is covered under ten year customer paid service call and labor. Tested all works good at this time.
Irvin F.
DRYER WHIRLPOOL WED7500GC0 Called office to inform going to order hinges before next visit. Office is going to call cx and inform we are bring parts before we come back out. ; ordrng 1 W10284140 (hinge LEFT) and 1 W10284141 (hinge RIGHT)
Tyler F.
REFRIGERATOR KITCHENAID KRFC604FSS01 Customer stated that unit died and is not cooling in either compartment. Unit stopped cooling over night now is not cooling at all. Ran unit through test 40. Compressor is not coming on. Because of the sudden no cool would order inverter first. Customer on his 4th fridge and doesn’t want repair. Customer is calling Kitchen aid to return.
Irvin F.
WASHER MAYTAG MVWC465HW0 "The washer has a control,that is not responsive to all commands. The door latch is not operating. Removed power from unit. Replaced main control. Reset latch and installed replacement. Powered unit and calibrated failed. The tub slips in spin. Gear case is loud and the pulley clicks. ; ordrng 1 W10396887 (hub) and 1 W10680217 (washplate) and 1 W10721967 (drive pulley) and 1 W10870912 (gearcase)"
Jonathan C.
WASHER MAYTAG MVWC565FW2 Installed valves tested working to spec
Irvin F.
RANGE AMANA AGR5330BAW3 "Gas leak. Unit was locked out tag out, by power company. Checked all connections all tight. Connected gas, bubble test all connections, no leaks. The unit is not leaking, fuel mixture is good munit is safe for operation. All ops normal."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Lights not coming on in FC and lights are dim in RC. Found shorted led modules. Removed and replaced led modules. Tested unit. All tests good.
Danny G.
OVEN JENN-AIR JJW2727DS00 F2 e1 error code Provided cod to estimate and client agreed to get unit repaired Need to order parts and rs call; ordrng 1 W11179310 (cntrl-elec) and 1 W11236899 (console)
Kevin M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Ran unit. No leaks found. I did find float switch lever not making contact with float switch. I corrected lever position. I re tested for leaks. No leaks found. All tests normal.
Danny G.
DISHWASHER WHIRLPOOL WDTA50SAHW0 Unit is not draining Found drain pump clogged with a piece of plastic Removed and cleared drain pump housing Reinstall and ran a self test cycle and unit completed with no leaks and no issues Unit is now working properly
Danny G.
DRYER MAYTAG MGDC465HW0 Unit is not starting a cycle Found broken door switch Replaced switch and reinstall dryer Unit is now working and heating properly
Erick S.
WASHER MAYTAG MVWB880BW Ran unit through diagnostics. Found unit grinding as unit is spinning causing unit to fail. Unit will need a new rotor an bearing kit; ordrng 1 280146 (rotor) and 1 W10435302 (bearing)
Danny G.
REFRIGERATOR BO KITCHEN AID KRFF707ESS00 Unit is not cooling properly Found faulty fan Used steam gun to defrost unit and drain tube Replaced fan and support Reinstall unit and unit started to work and cool properly Advised client to allow 24hrs for unit to reach proper temp
Michael M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Cx states handle is broken and unit is not properly washing soap off of dishesR1 inspected unit and found all operations were working as designed and Cx error involving soap useage. Dishwasher door handle trim piece is broken and has a sharp edge protruding.Ordering new door handle W11244141Return 2/25/20; ordrng 1 W11244141 (HANDLE)
Danny G.
WASHER WHIRLPOOL MHW5500FC1 No power Replaced main control and panel control Reinstall unit and ran a self diagnostics test and unit completed with no issues and no leaks Unit is working properly
Michael M.
RANGE JENN-AIR JGRP430WP01 closing call
Michael M.
MICROWAVE WHIRLPOOL WMH31017HB2 "Gate code #3669 SR#7727175639 Joel ,ShirnUnit out of box is damaged in the frameSR 7727145262Unit is unrepairable per Techline and documented with Techline and Trade Partners."
Michael M.
DRYER WHIRLPOOL MDG7400AWW Cx would not allow tech access to unit. Requested part from tech and would not allow techs to install part. Gave ignitor 4391996 to daughter which states her father will install the parts. Job complete
Raymond D.
WASHER MAYTAG MVWB850WQ0 "Upon arrival cx states unit leaks while in use, found hose clamp had slipped off recirculating pump. Secured and tested, unit functions as designed."
Raymond D.
ALPHA MAYTAG MHW5100DW0 "Upon arrival front tub is cracked due to weak suspension. ; ordrng 4 W11415987 (SHOCK)s"
Raymond D.
WASHER MAYTAG MVWB765FW3 "Replaced agitator and tested, unit functions as designed."
Raymond D.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Replaced compressor. Found control shorted, cannot test unit further. Need to charge system and verify welds. ; ordrng 1 W11353813 (CONTROL BOX.)"
Raymond D.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Replaced control, evap motor, harness, evap cover. Cx will call if unit persists."
James M.
RANGE WHIRLPOOL WEG745H0FS0 Found unit with inconsistant flames on top front left and right burners not operating correnctly. Ordering new gas regulator and front left and right burners Will return when parts arrive. ; ordrng 1 W10552126 (holder-orf) and 1 W10552128 (holder-orf) and 1 W10861656 (regulator)