Local Reviews
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Jonathan C.
WASHER WHIRLPOOL WTW8500DC Found slider bad and valve bad replaced both tested working to spec
Chase F.
DISHWASHER AMANA ADB1400AGB1 Installed new sump assembly. Tested. All ops now testing normal. Job complete.
Kevin M.
RANGE HOOD WHIRLPOOL WMH78019HV0 Unit not starting and giving error for door open when door is closed. I found failed door switches causing issue. Removed and replaced door switches with interlock kit. All tests good.
Lance V.
WASHER WHIRLPOOL WTW5000DW2 Needs work- found faulty bearing making loud noise during spin operation. Something internal of gearcase has failed . We will need to re route with additional parts; ordrng 1 W11035751 (gearcase) and 1 W11239857 (belt)
Jonathan C.
RESIDENTIAL REFR WHIRLPOOL KRFC704FBS00 Ice bucket shaft stripped; ordrng 1 W11228132 (shaft)
Kevin M.
REFIRGERATOR WHIRLPOOL WRF535SMBM00 Customer stated the doors are not sealing. I found all 3 door gaskets are separating at the seams and not sealing properly. Unit needs RC and FC door gaskets. Removed and replaced door gaskets. Tested unit. All tests good.
Jonathan C.
REFRIGERATOR KITCHENAID KRMF606ESS00 Found gasket not sealing needs gasket; ordrng 1 W10407216 (gasket-fip)
Juan G.
WASHER WHIRLPOOL MHW3505FW Ripped/torn door bellow. Replaced door bellow/boot, ran diagnostics. Unit’s operations are fine, no longer leaking through the door.
James M.
DISHWASHER JENN-AIR JDB9800CWX2 Upper rack broken and separated. Plastic adjusters broken at mounting tabs. Ordering new tracks and adjusters. S code S22916. ; ordrng 1 W11259785 (track) and 1 W11259786 (track) and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10546503 (adjuster)s
Kevin M.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit filling with water but then nothing. I found failed wash pump motor causing detergent not to dissolve. Also found bad rail stops not keeping top rack on tracks. Ordering wash pump and stops. ; ordrng 1 W11025157 (pump&motor) and 2 WPW10082861 (stop)s
Steven W.
DRYER - GAS WHIRLPOOL WGD85HEFW Ran diagnostics. Found door seal came off. Reinstalled door seal. Dryer is tumbling and heating properly. Improper venting ( foil and vinyl duct, no vent hood. Instructed customer to call plumber. Complete.
Frank P.
WASHER MAYTAG MVWC555DW1 Customer stated no power Checked voltage GoodChecked components Found control board defective Will order; ordrng 1 W108035 (CONTROL BOARD)
Lance V.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Tech line sr#7727243025 . Unit interlock faulted same issue as previous 3 services. Exhausted all repair options, unit is not repairable issue is within a deformity in the cabinet causing intermittent issue of interlock and operation . Please contact whirlpool customer service. Whirlpool will call customer to go over options
Frank P.
WASHER WHIRLPOOL WFW560CHW0 Customer stated that washer shows lock on displayPerformed diagnostics Checked components Found lock on control display Replaced latchStill doing the same thingCalled tech line Spoke too Dave We confirmed control board and/ or possible pressure switch; ordrng 1 W11322879 (cntrl-elec) and 1 W1136246 (PRESSURE SWITCH)
Lance V.
REFRIGERATOR KITCHENAID KRSC503ESS00 Fixed-replaced fan scroll fridge evap motor, as well as new thermistor. Removed all ice buildup. Powered on, and unit has began cooling. Allow 24hrs for cooling
Frank P.
WASHER WHIRLPOOL WFW94HEXW Customer stated not working at times Sometimes it will fill then wash stops then drain then turns offNow it’s working no error codes pop upRan diagnostics no Error codes; schdld next appmnt for 4/1 WED 8-10
Darren A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Ordered filter cover.; ordrng 1 WP67006331 (cover-filt)
James M.
WASHER MAYTAG MVWC565FW1 Unit has lid lock fault. Ordering replacement lid lock. Will return when part arrives. ; ordrng 1 W11307244 (latch)
Tyler F.
WASHER WHIRLPOOL WFW9620HBK0 Customer stated that unit is getting a F8E1 error code. Ordering main control and valves not in stock.; ordrng 1 W11352117 (Elec cntrl) and 1 W11316255 (Valve) and 1 W11316256 (Valve)
Tom R.
REFRIGERATOR WHIRLPOOL WSF26C2EXW01 Water leaking from Filter Housing area. Visual inspection shows that a crack has formed in the line leading out of the Filter Housing. Home has RO System, customer does not use filters, customer requests that a brass fitting be put on the hoses to bypass Filter Housing and remove damaged portion of hose, brass fitting provided by customer./Bypassed damaged portion of hoses, installed brass fitting, ran water through system, no leaks, customer present, check okay. No damage to unit or home from tech, job complete.
Kevin M.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Door gasket not sealing in upper right corner. I heated door gasket to seal properly. All tests good.
Tyler F.
WASHER WHIRLPOOL WTW8500DC5 Customer stated that the unit is not completing cycles. Found error code for temp fault on valve. Ordering valve in stock.; ordrng 1 W11165546 (Valve)
Aaron B.
DISHWASHER JENN-AIR JDB9800CWX2 Checked operations of the unit l e d light on the touch control not reacting and reset the unit plugged back in light still on the controls are corrupt ordered part ; ordrng 1 W11398783 (CONTROL PANEL)
Hector Z.
REFRIGERATOR KITCHENAID KSSC42QTS02 Replaced Dispenser Pads (W10133603), Dispenser Pads are working now but Is not dispensing water. I contacted the Tech Line (SR#7727311885) and he recommended to replace the Smart Water Valve. ServiceMatters not showing parts for this refrigerator.; schdld next appmnt for 3/6 FRI !
Lance V.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Fixed- found burned red wire to solenoid, repaired wire harness as well as replaced faulty solenoid. Found ice container cracked and replaced.Ran and tested, unit now fully functional and cubed ice is now dispensing properly.
Tyler F.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer stated that the unit is not cooling in refwr compartment. Found frozen evaporator. Removed and replaced fan motor tested all works good at this time.
Danny G.
DISHWASHER JENN-AIR JDTSS244GP0 Unit is not drain properly Found faulty drain pump Replaced pump and ran self test cycle and unit completed with no issues and no leaks Unit is working properly
Isidore A.
DRYER ELECTRIC MAYTAG MHW8100DC0 Wrong part sent, see label. Was sent what appears to be oven console. Needs part W11032116 ACU. For washer was sent w10293216; ordrng 1 W11032116 (cntrl-elec)
Danny G.
M/W OTR WHIRLPOOL WML55011HS0 No power Found blown fuse Replaced and install fuse and power up unit started to work and heat properly ; used 1 W10138793 (FUSE) from stock
John B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Secured all the wire harness connections inside for the ice maker. The icemaker tested good.
Michael M.
WASHER MAYTAG MVWC565FW0 Cx states unit is leaking from hose on rear and makes loud noise during spin cycleF0E2-over sudsTook quick pic of rear hose as it is rotten and starting to leakCleared faults and ran auto service test filled, drained as designed agitation and spin produce a high pitched squeal.Defective gearcase W11035751Return Friday 7-10am two call count requested; ordrng 1 W11035751 (GEARCASE)
Rod H.
REFRIGERATOR KITCHENAID WRV986FDEM01 Faded displays and faded LEDs icemaker inopConfirmed Not all display characters illuminate fully and icemaker inop no full illumination in top of ffd compartment.Electronics are faulty due to low voltage supply. LEDs came back on but blink intermittently.Ordering electronics and icemaker.; 1 W10804160 (cntrl-elec) and 1 W11205083 (module) and 1 W11294907 (icemaker) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Rod H.
DISHWASHER KITCHENAID KDTE334GPS0 Dispenser brokenConfirmed Ordering detergent dispenser ; schdld next appmnt for 3/11 WED !
Hector Z.
WASHER MAYTAG MVWB835DW4 Replaced Water Valve (W11172234). Ran a manual diagnostic test. Tested ok.
Rod H.
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Icemaker not producing and excessive frost buildup on ffd evapConfirmed defrost system failureWfcc was just out on the 17th or thereabouts for same issue According to consumer. Dfrst bimetal shorted consequently shorted control; ordrng 1 W11035839 (cntrl-elec) and 1 WPW10225581 (bi-metal thermo)
Aaron B.
REFRIGERATOR KITCHENAID KRFF507HPS00 LED lights are not working needed the correct ones also the dampener doors opening and closing continuously making loud noises order parts to correct; ordrng 1 W11205083 (module) and 1 WPW10479155 (control)
Hector Z.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer was concerned of Fresh Food Compartment freezing up food. I checked the unit and I found wrong settings. Adjusted temperatures. Tested ok.
Hector Z.
DISHWASHER KITCHENAID KDTE334GPS0 Customer was complaining of Door Gasket separating from the cabinet and having problems closing the door. I checked the unit and adjusted door gasket and dishwasher door. Tested ok.
Isidore A.
DISHWASHER KITCHENAID KDTM354DSS5 Found water not filling , removed and installed new water valve WPW10327249. Test dishwasher operation ok at this time
Andy H.
REFRIGERATOR KITCHENAID KRSC703HPS00 Needs water valve ; ordrng 1 WPW10238100 (valve-inlt)
George Y.
M/W OTR MAYTAG MMV4206FZ5 Found microhood intermently light not functioning need to replace interface board and control ok to order .; ordrng 1 W10771573 (brkt-cntrl) and 1 W11256464 (cntrl-elec) and 1 W11256465 (cntrl-elec)
Erick S.
WASHER MAYTAG MVWB880BW Install new parts on unit. Re-tested it and it passed all test with no failures at a time of service. Job complete.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found defective ui. Found defective control board.; ordrng 1 W11043763 (cntrl-elec)
Rod H.
COOKTOP KITCHENAID KCGS556ESS02 Center burner won’t sparkConfirmed Adjusted burner cap and switch assemblyAs designed op returned. No gas lks
James M.
DISHWASHER KITCHENAID KDTE704DSS1 Found unit with partial lit display board. Ordering new control board and main electric. Will return when parts arrive. Customer not available before Thursday the 12th; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537425 (panel-cntl)
Andy H.
WASHER MAYTAG MHW6630HW0 Not washing, found pressure switch bad, replaced switch and tested unit working properly
Andy H.
WASHER MAYTAG MVWC565FW1 Not spinning, replaced hub,gearcase and parts tested unit working properly
James M.
DRYER WHIRLPOOL HYG3658AWW Unit running but not heating. Quoted for replacement of fuses and igniter due to age of unit. Customer to hold off on repairs and will be looking into a newer unit due to age of current unit. Customer will contact us if he wishes to go forward on this. Job complete.
Rich S.
WASHER MAYTAG MVWC565FW0 F7E6 motor circuit code... motor windings checked good. F5E3 lid lock code... possible due to strike alignment. Checked good at this time.Struts worn, missing lid bumper and locking tab. Unit completed auto test fine.; ordrng 1 W11130362 (suspension) and 1 WP8312709 (clip) and 1 WP9724509 (lid bumper)
Rich S.
RANGE WHIRLPOOL AGR5330BAS3 Dented panel... ; ordrng 1 W10816993 (panel-side)
James M.
M/W OTR WHIRLPOOL WMH53521HB-4 Unit is operational but not heating. Ordering new magnetron capacitor died and mag thermistor. Also requesting second man for removal and reinstall. ; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10864741 (thrmst-fix) and 1 W11256462 (diode)
Jim S.
DRYER WHIRLPOOL WED5000DW2 After the customer had the feet install the door stayed shut
Joe M.
DRYER WHIRLPOOL WGD8500DC4 Units console was missing Dacia. Ordering facia.; ordrng 1 W11158455 (panel-cntl)
Kenneth M.
RANGE - ELECTRIC WHIRLPOOL WFE550S0HZ1 Installed 3 elements. Tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Freezing in fridge. Replaced control box and evap motor. Tested unit. Unit is now working properly. Customer approves function at this time.
George Y.
DRYER WHIRLPOOL WGD5620HW1 Per office reschedule.
Timothy J.
MICROWAVE WHIRLPOOL WOC54EC7HS01 Installed controls , sensor and bulb. Tested unit. Unit checks ok.
Kenneth M.
FREEZER WHIRLPOOL WRX986SIHV00 Installed UI and main board. tested unit. Unit is now working properly. Customer approves function at this time
Francisco S.
WASHER MAYTAG MVWX655DW0 Checked unit found vibration on spin cycle. Removed and replaced suspension rods and hub nut. Unit still vibrating. Will need to replace basket,and gear case as tub is wobbling when it should be steady. Ordering parts and RS for next week.; 1 W10752719 (basket)
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Needs work- found ice maker leaking causing water buildup. Need to re route with parts.; ordrng 1 W10884390 (icemaker)
Jonathan C.
WASHER MAYTAG MVWC465HW2 Found motor pulley bad needs motor ; ordrng 1 W10677719 (motor-drve)
Lance V.
REFRIGERATOR MAYTAG MFX2876DRM02 Needs work- on arrival unit was on but not cooling cmoressor not running, 0v to compressor. Indicates bad inverter box as well as lighting was off. We will need to re route with parts. ; ordrng 1 W10623486 (invrtr-box) and 1 W10830278 (cntrl-elec)
Jim S.
DISHWASHER JENN-AIR JDB9000CWS1 Customers concern is dishes not drying and the soap pods not dissolving. 7-1. Heater fault code but the heater does work in the diagnostic test. Ran the test twice and the unit heated and worked both times.
Lance V.
DISHWASHER AMANA ADB1400AGS1 Needs work- found broken wires to harness and cannot repair connector as well as another water valve that has a connector. We will re route with parts ; ordrng 1 W10832778 (harns-wire) and 1 W11175771 (valve-inlt)
Tom R.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Installed Diffuser, Dampening Tape, and Grommets, ran diagnostics, noise levels acceptable, customer present, check okay. No damage to unit or home from tech, job complete.
Timothy J.
REFRIGERATOR WHIRLPOOL WRS555SIHZ0 Removed ice and steamed the drain to fully defrost.the drain. Tried pushing a lubricated 1/4 tube down the drain and would not go. Instead I just bent. Called WPTS(7727228413) to document what I had done and to see if they had any other tasks they wanted me to perform. WPTS states they will put up the unit for review.
John B.
WASHER WHIRLPOOL WFW7590FW0 F8E1,F3E1, codes. I set up a service call for Tuesday for us to come back out. Couldn’t get maintenance there to help me and stack the dryer from the washer.; schdld next appmnt for 3/10 TUE !
Joe M.
WASHER WHIRLPOOL WTW5000DW1 Replaced motor and capacitor that techline told me to. Unit is now functioning properly. Job complete.
Randy C.
RESIDENTIAL REFR WHIRLPOOL MFI2570FEZ03 Found ice maker not making ice tested icemaker. Faulty and noisey. Needs new ice maker. Set up for Friday. ; ordrng 1 WPW10300024 (icemaker)
Dane K.
WASHER WHIRLPOOL WTW8000DW Upon arrival the unit flooded cx house by over flowing the tub and was giving a pressure system fault code. Found bad pressure switch on control. Remove and replaced control and tested unit. Unit functions normal now
Patrick C.
DISHWASHER WHIRLPOOL MDB4949SDE2 Removed an replaced motor and wheel. Tested unit. All ops checked good
Jonathan C.
DISHWASHER KITCHEN AID KDTM354DSS5 Found dispenser lid broken replaced tested working to spec
Tyler F.
WASHER WHIRLPOOL WTW7500GW2 Customer stated that the unit is making noise at the end of thr cycle. Checked unit for error codes. No codes at this time. Could not reolicate orsering gear case and clutch in stock.;1 W10754448 (Clutch) and 1 W10811956 (Drive assm)
Darren A.
WASHER WHIRLPOOL WTW5600XW3 Transmission lower seal failed, all components oil soaked, ordered needed parts.; ordrng 1 W11035747 (gearcase) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (drive belt)
Alejandro C.
FREEZER WHIRLPOOL WRS325SDHZ04 Found the unit not cooling normal, verify leak in discharge line, repair leak and charge refrigerant, check compressor condenser and refrigerator fan motors running normal
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Installed part tested checked ok complete?. No dents or dings cause by tech.
Tom R.
WASHER WHIRLPOOL WTW5000DW3 Entered diagnostics, found error codes F0E5. Ran diagnostic tests, water valves good, Agitate good, lid lock good, drain functional, spin good. Customer states that unit will pause cycles often and Lid Lock Safety will engage. Tech leveled unit and recalibrated, order Control Board and Actuator./Control Board - (W11417466)Actuator - (W10913953)/NOTE - PARTS OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 W10913953 (actuator) and 1 W11417466 (CNTRL-ELEC)
Alejandro C.
REFRIGERATOR KITCHENAID KRFC704FBS00 Found the unit freezing in refrigerator side,replace parts to order previous tech unit work normal for this time, check compressor condenser and refrigerator fan motors running normal
Tom R.
WASHER MAYTAG MVWB955FW0 Usual inspection shows water and oil underneath unit, ran diagnostic tests, no leak was found, no new water sources found, replace Gearcase.; ordrng 1 4392067 (dryer repair kit) and 1 W11393684 (GEARCASE)
Erick S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ Found damper door making a loud noise as it opens. Unit will need new damper door motor; ordrng 1 WPW10479155 (control)
Enrique R.
WASHER MAYTAG MVWC565FW2 Washer still makes clonking noise . Customer had same issue with other washer . Whirlpool exchanged the unit . Now the new washer is making same clonking noise . I called techline , spoke with Scott SR#7727311783 . We ran spin test in diagnostics , didn’t make the noise , only in drain/spin cycle . techline instructed me to order and replace central electric and drive motor at same time ordrng 1 W10885487 (motor-drve) and 1 W11399433 (CENTRAL ELECTRIC )
Randy C.
WASHER WHIRLPOOL WFW5620HW0 washer leaks after four or five loads. Customer has a drain pan underneath the washer. She will notice water there after the fourth or fifth load I noticed the machine is not leaking I opened up machine checked every hose no leaks found drain problem. Referred to a plumber washer working as designed job complete
John B.
DISHWASHER KITCHENAID KUDS02FRSS1 See my office notes.The soap cup dispenser is jamming up. Also the bottom dish rack is resting the customer pointed this out to me. It is not good to have this rust go down into the sump it condemned the motor. Replaced the main controller drain pump and latch assembly the dishwasher test good at now; ordrng 1 8561733 (dishrack) and 1 8562012 (insert-rck) and 1 8562013 (insert-rck) and 1 8564772 (disp.assy)
Erick S.
WASHER WHIRLPOOL WTW4855HW1 Found tub leaning once again. This time with broken right rear suspension. Replaced entire suspension assembly. Retested and it passed all tests with no errors. Job complete
Antonio D.
WASHER WHIRLPOOL WETLV27HW0 Capacitor is broken and dropped off. Ordered part. ; ordrng 1 W11158830 (capacitor)
Tom R.
DRYER AMANA NGD5800HW Entered diagnostics, no error codes. Reprogrammed unit, ran diagnostic tests, pass. Tested airflow in unit with testing card, 2/3 successful. Home has top venting, possible airflow issue. Customer states that most recent cycle dried clothes, check okay. No damage to unit or home from tech, job complete.
Francisco S.
WASHER WHIRLPOOL WTW5000DW3 Checked unit found error code f7 e7. Performed agitation/spin on manual test mode. It was successful. Also performed tachometer test it checked ok, tub spins freely. Cleared codes and calibrated unit. Also made suggestions for optimal performance.
Danny G.
REFRIGERATOR KITCHENAID KRSC703HPS00 Unit is not cooling properly Found ref side evaporator full of frost and fan not running Need to order part and rs call ; ordrng 1 W11098695 (fan-scroll)
Raymond D.
DISHWASHER KITCHENAID KDTM384ESS1 Upon arrival rinse aid not staying closed, need dispenser.; ordrng 1 W10861000 (detergent dispenser)
Francisco S.
RANGE JENN-AIR JGD8345ADB Removed and replaced gas valve.tested ops unit now working as intended. Unit has other issues. Cx did not want to fully address at this moment.
Raymond D.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Upon arrival deli LEDs are dim. Needs modules.; ordrng 2 W11205083 (module)s
Lance V.
WASHER MAYTAG MVWX655DW1 No errors stored in memory, passed calibration. Customer concerned of stains on clothing happened 2 times, unable to call tech line to document. Unit is working as designed.
Michael M.
REFRIGERATOR BO WHIRLPOOL WRF995FIFZ00 Cx states not making ice and making grinding noise from RC ice makerIce container is emptyRan service e test 16 and ice maker thermistor is openRan manual fill and filled as designedNeeds ice maker W10898228Return 3-12-20 7-8am requested; ordrng 1 W10898228 (ICE MAKER)
Antonio D.
DISHWASHER MAYTAG MDBTT60AWW Part is no longer available. Part number6-919846. Control panel assembly. Panel is defective not working.
Michael M.
WASHER MAYTAG MVWB766FW1 Cx showed tech a video and during low spin and unit makes a loud squealing sound.F2E1-Cleared faults and spun tub by hand and drum spins freely did not hear squealing noise.Ran auto service testUnit fills and has proper flow from valves, drains, agitates and spins as designed.Oil seeping from gearcaseRemoved gearcase and installed new gearcase W10811956Gearcase installed into unit but inner wash tub will not fully seat onto new gearcase must have defective gearcase ordering new gearcase W10811956; ordrng 1 W10811956 (GEARCASE)
Raymond D.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Upon arrival FC LED shorted. Replaced and tested, unit functions as designed.
Michael M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Cx states freezer lights are out and RC lights are dimRebooted unit and no change to lighting. Ordering freezer light module WPW10515057Return Friday 3-6-20 8-12 requested; ordrng 1 WPW10515057 (FREEZER LIGHT)
Hector Z.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 I checked the refrigerator again and I found a bad compressor. ( All (3) windings are open). Compressor has to be replaced. .
Enrique R.
M/W OTR WHIRLPOOL WOC54EC7AS01 Inspected whirlpool wall oven/microwave . Microwave door hinge assembly broke ( internal parts ) . Door won’t stay closed . Please order the parts on the list . I will only use parts needed . ; ordrng 1 461967570351 (spring) and 1 461967750494 (support) and 1 W10874474 (hinge-door) and 1 W11214480 (arm) and 1 WPW10128850 (arm)
Raymond D.
RESIDENTIAL REFR KITCHEN AID KRMF706ESS01 Replaced door, and all controls. Tested unit. Unit functions as designed.
Raymond D.
WASHER MAYTAG MVWB765FW3 Upon arrival cx states unit grinding while in use. Tested and found clutch grinding. Replaced and tested, unit functions as d3igned.
Andy H.
DRYER WHIRLPOOL MGDB955FW0 Needs thermostat ; ordrng 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse)
Raymond D.
OVEN WHIRLPOOL KODE500EBS02 Upon arrival cx states unit stopped heating. Homed bake elements, elements in range. Broil in range as well. Voltage at elements when set to bake. Unit working as designed at this time. Heated unit up to 350 and measured temp with thermal probe. If unit continues to act up cx will call back. No monies collected.
Jim S.
DISHWASHER KITCHEN AID KDFE104DSS5 Replaced wash motor. Whirlpool to pay for the part
Michael M.
REFIRGERATOR WHIRLPOOL WRS588FIHZ00 Cx states unit is not making ice anymoreTech found unit is making ice and ice motor is turning but the auger motor is not spinning due to ice build up under ice bin.Removed ice bin and removed all ice with hot water and reinstalled ice bin. Retested dispenser and is now spinning as designed Showed cx issue of ice build up causing issue. Cx is very unhappy with unit.No functional failures to reportAll ops are as designed and cooling as designed job complete
Jim S.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced adapter for harder ice cubes. Replaced electronics to prevent unit from shutting down. Unit tested ok
Rod H.
WASHER MAYTAG MVWB765FW3 Returned to replaced lid per policy , no issue persisted.
Antonio D.
DISHWASHER MAYTAG MDBTT60AWW Part is no longer available. Part number6-919846. Control panel assembly. Panel is defective not working.
Patrick C.
RANGE KITCHENAID KCES556HSS00 Cook top fixed itself with the way it sits. All ops checked good
Joe M.
REFRIGERATOR KITCHENAID KBLC36FMS02 Replaced gasket unit is now sealing job complete.
Joe M.
RANGE JENN-AIR JDRP548HL00 Units control is visibly damaged. Ordering control.; ordrng 1 W11289593 (CONTROL)
Joe M.
WASHER WHIRLPOOL WTW5000DW1 Sr 7727303996 spoke to techline because unit is still making noise. Techline told me to replace motor and capacitor. Ordering parts.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (CAPACITOR )
William L.
DRYER MAYTAG MGDC415EW0 "Found lent buildup in dryer housing, removed buildup from blower housing, instructed cx to have dryer vent ducts cleaned in home. Found no squeaky noises."
Joe M.
WINE COOLER KITCHENAID KUBL304ESS00 Units motion sensor assembly is not functioning causing unit to not light up when approached. Ordering motion sensor assembly ; ordrng 1 W10772869 (cover) and 1 W10780359 (sensor) and 1 W10797391 (cover) and 1 W10807595 (cntrl-elec)
Darren A.
WASHER MAYTAG MHW6630HW0 "File # 7727297994. No motor spin, ; ordrng 1 W11322883 (cntrl-elec)"
William L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found tab broken on filter cover, Replaced filter cover, checked cover functions, unit operating as designed"
William L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed left door light sw spacer, tested dispenser functions, unit operating as designed."
William L.
COOKTOP WHIRLPOOL WCC31430AW02 "Found rear left element shorted, & and surface heat light staying on, ordered element kit for unit.; ordrng 1 W11371990 (ELEMENT KIT)"
Darren A.
FREEZER WHIRLPOOL WRS325SDHZ00 "Unit was completely dead on arrival, no visible damage to control board, depowered and repowered , unit started, ordered control.; ordrng 1 W11174836 (cntrl-elec)"
Dane K.
WASHER MAYTAG MVWB835DW4 "Found the wash plate loose and ,making knocking sucked wash plate and stead unit unit functions normal now"
Leon M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cx states that unit is not working properly.After running diagnostic check find that water filter is stocked Ordering water filter housing.; ordrng 1 W10844267 (housing) and 1 WPW10238100 (valve-inlt)
Aaron B.
WASHER AMANA NTW4516FW3 "* unit lid lock just continuously clicks replaced tested operating ok , unit Also sometimes doesn’t spin out , advise the customer to go to HE soap only and use way less compared to what is recommended"
Aaron B.
WASHER WHIRLPOOL MHW8630HW1 "Replaced the dispenser asm and pressure switch , tested operations normal now no leaks at this time"
Lance V.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Fixed- unit stuck in cooling off on user interface, unplugged and reset unit. Has now began cooling. Allow 24hrs for cooling"
Lance V.
WASHER WHIRLPOOL WTW8600YW0 F51 error code. Motor reps sensor. Found rotor loose on motor causing no spin and error. Reinstalled rotor and tightened screw. Ran auto test and passed. Unit is now fully operational and spinning ok without any errors. Working as designed
Lance V.
WASHER MAYTAG MVWX655DW1 "Tech line sr#7727299704Repair not covered due to restrictions of rodent damages. Referred customer to whirlpool customer service @800-253-1301"
Tyler F.
WASHER WHIRLPOOL WFW5620HW0 Customer stated that unit is not working. Removed and replaced main control console stator and rotor. Tested all works good at this time.
Raymond D.
WASHER MAYTAG MVWC565FW2 "Upon arrival unit leaking while in use, found water valve housing exploded. Replaced valve and tested, unit functions as designed."
Lance V.
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Techline sr#7727300464On arrival unit display flashing PO, full unit not cooling fridge and freezer section. PO error happens every 15 minutes. Test#3 failed freezer fan motor. 14vdc driver system fault user interface. Needs new user interface and freezer evap fan motor per tech line. ; ordrng 1 W11249952 (motor-evap) and 1 W11330971 (USER INTERFACE )
Andy H.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Not cooling in fresh food compartment, replaced fan motor kit tested unit working properly"
Andy H.
FREEZER WHIRLPOOL WRT314TFDW00 Not cooling thermostat would turn off on normal setting. Replaced thermostat and tested unit working properly
Kenneth M.
WASHER MAYTAG MVWB765FW3 Installed water valve and tested unit. Unit is bow working properly. Customer approves function at this time.
Andy H.
REFRIGERATOR KITCHENAID KRFF507ESS01 Needs fan n light; ordrng 1 W10908166 (module) and 1 W11032800 (motor-evap)
Kenneth M.
DRYER WHIRLPOOL WED4950HW0 Installed door switch. Tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
WASHER MAYTAG MVWB835DW1 Unit sound alike jet plane taking off during spin. Unit has a bad bearing. Ordering new gearcase and washplate. Washplate is seized on will need to be broken off. Rescheduled customer for 3-7-20; ordrng 1 W10902814 (Washplate) and 1 W10811956 (Gearcase)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed control and UI and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Installed control and tested. Unit is working properly. Customer approves function at this time
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS322FDAB04 Installed door gasket and tested unit. Unit is now working properly. Customer approves function at this time
Kenneth M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed separator and tested unit. Unit is now working properly. Customer approves function at this time.
John B.
DRYER MAYTAG MGD6000XW0 The ducting was smashed on the back of the dryer. The front of the dryer was hit by the car. And it is making a scraping noise. The customer is going to get a new washer and dryer set.
Michael M.
WASHER WHIRLPOOL WTW5640XW3 CxStates makes a loud grinding noise. Spun basket by hand and very noisy bearings.Needs gear case . Cx denied repair due to age of unit. job complete
Kenneth M.
WASHER MAYTAG MVWC565FW0 Installed actuator. Tested. Unit is now working properly.
Irvin F.
RANGE WHIRLPOOL WFG515S0ES1 "Removed power and gas from range. Installed manifold, and burner heads. Test for operation, passed. All ops and functions normal."
Irvin F.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Removed power replaced the freezer door. Assembled door test operations. All ops normal.
Kenneth M.
WASHER WHIRLPOOL WTW8500BW0 Found unit with lid lock failure. Unit is not properly locking lid. Ordering new lid lock. Rescheduled customer for saturday 3-7-20; ordrng 1 WPW10619844 (Lock) and 1 W10761028 (Control)
Steven W.
DOWNDRAFT JENN-AIR C301 Replaced LR and LF infinite switches. Reinstalled original drip pans. All surface elements and infinite switches are working properly at this time. Complete.
Jonathan C.
WASHER WHIRLPOOL NTW4516FW2 Found loose wire to control from lid lock reinstalled tested working to spec
Jonathan C.
DRYER WHIRLPOOL WED5000DW2 Installed door switches tested working to spec
Randy C.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Removed and replaced hinge pins and washer and all. Also molded gasket into shape to close. All ops normal. Cx approves job complete.
Randy C.
WASHER MAYTAG MVWB765FW3 Found broken lid and missing hinge. Found hinge for unit replaced lid and hinge tested now shuts and locks properly. Job complete.
Randy C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Concern door was squeaking after purchase found brand new door making noise added grease applied to area. Tested now works as assigned customer approves job. Job complete instructed customer on use and care.
Enrique R.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Inspected whirlpool refrigerator . Customer concerns , both compartments not cooling . Shorted start device . Installed new part . All functions tested normal . No leaks ."
Enrique R.
RANGE JENN-AIR JDRP430WP02 "Range front right and rear left burners still not lighting up . I called techline , spoke with Chris SR#772666421 . Need to replace regulator . ; ordrng 1 W10449141 (regulator)"
Enrique R.
WASHER WHIRLPOOL WTW5000DW3 "Inspected whirlpool washer . Customer concerns , not filling with water . In diagnostics found long fill error code . Installed new valve . Performed calibration . Retested it . All functions tested normal . No leaks ."
Enrique R.
WASHER WHIRLPOOL WTW5000DW1 "Inspected whirlpool washer . Customer concerns , unit makes squeaky noise . Found stripped cam assembly . Installed new cam assembly . Performed calibration . All functions tested normal . No leaks ."
Enrique R.
FREEZER WHIRLPOOL WRT318FZDB "Inspected whirlpool refrigerator . Customer concerns , both compartments not cooling . Found all components working , compressor overheating . Seal system issue . ; ordrng 1 WPW10507886 (compressor)"
Enrique R.
M/W OTR WHIRLPOOL WOC54EC7AS01 Parts research . Microwave door hinge does not show in marcone parts list .; schdld next appmnt for 3/5 THU !
Enrique R.
WASHER MAYTAG MVWB835DW4 "Installed rotor , tested the washer in rinse & spin cycle . During spin cycle, the unit makes rattling noise , like something is loose inside the gearcase . Need gearcase , rotor and screw . ( rotor screw got stripped ) ; ordrng 1 W10752189 (screw) and 1 W10811956 (drum assy) and 1 W10915701 (rotor)"
Timothy J.
M/W OTR KITCHEN AID KMHP519ESS4 Removed unit from cabinet above the cooktop. Installed fan parts and high voltage parts. Tested unit. Reinstalled unit above the cooktop.
Frank P.
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated chattering noise when dispensing waterInstalled water tube 11126260, office to call customer to schdle.
Timothy J.
REFRIGERATOR KITCHENAID KRFC704FPS01 Installed IM. Tested IM and fill valve. Unit checks ok.
Timothy J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Customer states the mullion does not work correctly and has to be manually closed to be able to close the RC door. Found that the upper retainer for the mullion was off. Reset and tested. Door closing normally.
Timothy J.
DRYER WHIRLPOOL WED4815EW1 Found similar voltage issues. Documented with WPTS and spoke with their electrician. He said he would come back and look at the home again. WPTS states unless the voltage at the service block is correct they I can do nothing further for the customer.
Antonio D.
REFRIGERATOR KITCHENAID KRSF705HPS00 Found loose hose connector under the freezer door. Reinstalled and tested ice maker and water dispenser. Working ok.
Tyler F.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Customer stated that the door gasket for the refer is coming off. Foxed gasket and tested all worka good at this time.
William L.
WASHER MAYTAG MVWB765FW3 "F8E1, F0E3, F3E2,found no water flow through water valve, ordered water valve for unit.; ordrng 1 W11165546 (valve)"
Antonio D.
REFRIGERATOR MAYTAG WRF535SMHZ Client is not home. Notified dispatch. Dispatch said to keep the part so I could run the call when scheduled next.; saved tckt
Tyler F.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Customer Stated that Whirlpool factory service came out because the unit was in cooling. They installed a compressor customer said unit cooled for a week. Customer to call back and have factory service come back out to fix sealed system leak.
Antonio D.
RANGE WHIRLPOOL WFG320M0BS3 Client is not at home.
Antonio D.
RANGE MAYTAG MGR6600FZ0 Control board is defective . Ordered control board.; ordrng 1 W11323275 (CONTROL)
Erick S.
WASHER MAYTAG MVWC565FW1 "Cycled unit and found new with bad agitator play causing items to get stuck. Removed agitator in sheet wrapped around shaft. Replace new agitator plate, retested it and it passed all test for no failures. Job complete"
Tom R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed Evap Motor, secured Thermistor lower according to Service Pointer, ran diagnostics, check okay. No damage to unit or home from tech, job complete."
Jonathan B.
WASHER WHIRLPOOL WTW5000DW1 Found defective control board.; ordrng 1 W11116590 (cntrl-elec)
James M.
REFRIGERATOR MAYTAG MRT118FFFH01 Fridge freezing items and staying to cold. Ordering new control boss and refrigerator thermistor. Will return when parts arrive. ; ordrng 1 W10838965 (thermistor) and 1 W11353815 (CONTROL BOX)
Timothy J.
M/W OTR WHIRLPOOL WMH53521HZ3 Checked door switches and found they check ok per the tech sheet. Noted chatter on the control when the unit was running. Replaced control and tested. Still noted chatter. When testing the switches with voltage I saw the cavity came on . Found the switches were sticking. Replaced interlock. Unit checks ok.
Hector Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced the Air Diffuser (W11317276). Tested ok
Hector Z.
WASHER MAYTAG MVWB765FW0 "Customer is concerned of washer not filling up and dispenser drawer not closing properly. I set the unit in manual diagnostic test and I found the fill valve not supplying water, I checked the intake water and is fine, also I found the dispenser drawer hard to close. Ordered parts and rescheduled.; ordrng 1 W10601845 (bezel) and 1 W10919352 (drawer) and 1 W11172234 (housing)"
Hector Z.
REFRIGERATOR KITCHENAID KBFN502ESS01 "Replaced: LED Power Supply (W11368839), LED Lights (W10908166), and placed Data Loggers (DL). Tested ok."
Irvin F.
REFRIGERATOR KITCHENAID KRMF706ESS01 "The fridge is shutting down out the blue for no reason, then power restores on its own. The issue happens intermittently off and on for several weeks. Replacing power supply board, interface and inverter. ; ordrng 1 W10624574 (cntrl-elec) and 1 W10710090 (invrtr-box) and 1 W10788814 (cntrl-elec) and 1 W11106553 (INTERFACE)"
Irvin F.
DISHWASHER MAYTAG MDB4949SDM2 "F6/E1- low water no water, F8/E2-electrical motor issue. He led the drain motor no obstructions. Will drain without issue. The inlet valve is not blocked. Water flows properly. The unit needs a new main control and sump assembly. Gave cx cost of parts. Decided to purchase new unit."
Kevin M.
WASHER MAYTAG MVWB865GW0 separated on left side not allowing lid to close properly and lid switch not to engage. Removed and replaced lid assy. Tested unit. All tests good.
Hector Z.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Customer rescheduled for Thursday 03/05/20.; schdld next appmnt for 3/5 THU !
Patrick C.
DRYER MAYTAG MGDB765FW Not heating as it should. Coils failed causing heat to short cycle. Removed and replaced coils. Tested unit. All ops checked good
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit not making ice. Temps are good. I tested ice maker and found it not able to find home position and just keeps cycling. Failed ice maker. Unit needs new ice maker with wire harness. Ordering part. ; ordrng 1 W10882923 (icemaker)
Kevin M.
WINE COOLER WHIRLPOOL WUW35X15D502 "Unit not cooling. I verified compressor running and no frost pattern on evaporator. Low side sealed system leak at evaporator. Compressor running dry. Unit needs compressor, evaporator and drier. Unit runs on R600.; 1 W10782280 (evaporator) and 1 W11290639 (drier-tube) and 1 W11290645 (COMPRESSOR )"
Kevin M.
REFRIGERATOR WHIRLPOOL KSSC42FJS00 "Unit not cooling and leaking under unit. Whirlpool factory service came out and did a sealed system repair and ordered a filter housing and never came back. When I arrived today, customer had filter housing. I replaced filter housing. I traced sealed system for leak and found leak coming from dye drier. Dye drier is defective and a new one will have to be soldered in. This is a sealed system repair and will need sealed system labor approved. Ordering drier. ; 1 WPW10143759 (dryer)"
Kevin M.
WASHER WHIRLPOOL WTW5000DW0 Customer stated unit will not start cycle. I tested unit and found error for motor control. Removed and replaced main control. Calibrated and tested. All tests good.
Francisco S.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Cx stated ice maker overflowing and causing leak. Unable to see issue because cx turned off ice maker. Removed and replaced ice maker and inlet valve, asked cx to monitor and report any further issues."
Kevin M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Unit getting frost buildup on lower side of FC door. I found doors not aligned and causing humidity build up on door. Aligned doors. Tested unit. All tests good. Temps good.
Irvin F.
WASHER WHIRLPOOL WTW8000DW5 "Cx says the unit is moving around. The suspension is weak. Need to replace. Smashes down to the ground. Replaced and calibrated unit, all ops and functions normal."
Tyler F.
REFIRGERATOR KITCHEN AID KRSC503ESS01 "Customer stated that the unit is not cooling. Unit has a sealed system leak. Removed and replaced compressor and evaporators. Vacuumed system and charged with freon. Whirlpool authorized repair. Double sealed system repair for both evaporators and compressor.; used 6 R134A (Refrigerant), and 1 AF1200 (Valve) from stock"
Francisco S.
DISHWASHER WHIRLPOOL MDB4949SHZ Checked unit found DW forced in to cabinet applying pressure on hinge creating resistance. Unit was not secured to cabinet. Cx did not have unit professionally installed. Tech line advised installed created issues are not covered. Re installed DW washer to the best of my ability and adjusted hinge. Unit now working ok.Sr#77227300524 mike
Irvin F.
REFRIGERATOR KITCHENAID KBFN406ESS00 Removed failed ice maker. Installed replacement ice maker. Installed door. IM is on. Allow 24 hrs for ice.
George Y.
WASHER WHIRLPOOL WTW5000DW3 #7727300124. Found washer with water in tub found no errors recalibrated ok customer instruct possible usage of too much detergent used as directed complete. No dents or dings cause by tech.
Francisco S.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Checked unit found door damage on ffc left side door. Also found right side ffc door gasket damaged. Provided estimate which cx declined
Enrique R.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Inspected whirlpool refrigerator . Customer concerns , ice maker stopped working . Installed new ice maker . All functions tested normal . No leaks ."
George Y.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed parts tested check out ok complete. No dents or dings cause by tech.
Francisco S.
DRYER MAYTAG MGDC465HW0 "Checked unit found igniter coming on but no flame. Disassembled unit and found bad coil valve, removed and replaced coil valve and tested ops unit now working as designed.; used 1 WPW10328463 (COIL-VALVE) from stock"
Tyler F.
WASHER WHIRLPOOL WFW75HEFW0 Customer stated that unit is atarting to smell and water is trapped in door boot. Found drain holes in boot clogged. Fixed and drained and instricted customer on how to clean unit. All worka good at this time.
Juan G.
REFRIGERATOR MAYTAG MRT118FZEM00 "Found a block of ice on capillary tube coming into evaporator. No frost pattern throughout the evaporator. Compressor is only drawing .5 amps. Unit has a sealed system leak, advised customer a dye filter dryer needs to be installed to pinpoint leak. Quoted labor to install filter dryer, once the leak is found, customer would be responsible for the cost of the part, and any additional labor.Customer declined to proceed with repair."