Front shipping brace not removed and unit was not leveled. Removed brace and leveled.

Replaced defective ice maker that would not cycle.Tested ok

"Cx stated that unit making strange noises. Stated that another company had come out and fixed it but it is still making noises. Checked error codes, no errors. Ran spin and agitate testing. No noises. Ran auto testing and customer pointed out vibration noise during drain.. when water is empty at end of drain cycle. Unit makes vibrating sounds. Normal operation. Vibration from drain hose pressed against back panel when pushed against wall. Unit is working as intended."

Installed new console and retested unit with customer present. Unit now working as designed job completed

Install dryer repair kit and re-tested unit now. Sounds normal. Job completed.

Cycled unit and found bad connection. I control board call the unit fell. Secured connection. Re-tested unit now working as designed. Job completed

"Cycled unit and found loose door hinges causing door, not close properly. Tightened and secured hinges retested doors not open and closing as designed job completed"

Cycled unit and found bad connection to igniter causing unit to fill. Secure connection to re-tested unit now working as designed job completed.

"Found unit with off balance error code found defective suspension, fixed suspension, tested unit and is working properly, customer education on use and care of unit."

"JB. Out 7/14/23. Installed replacement bearing top ASM and bearing slides as needed.reassembled unit and tested with customer unit runs quietly again.Customer stater new additional issue as of today, dryer is taking very very long dry times and not drying completely.Inspected vent hood and found 75-80% restricted. Recommend customer calla professionally duct cleaning service to clean the dryer ducting inside the walls. Also foil type ducting installed behind the dryer poses a potential for fire and or risk of death. It is the home owners responsibility to replace this duct with RIGID METAL No charge to customer.JOB COMPLETE"

JB out 7/14/23Customer states load and go automatic detergent dispenser does not release detergent. Upon arrival found set up for Spanish language. Reset control panel to display in English. Tested load and go option and found disabled. Instructed customer how to enable load and go feature and explain how the automatic dispenser works. Tested operation with Customer and Verified. Presence of Detergent. InWash water indicating detergent dispenser is now operating properly. No parts needed. No charge to customer. Job complete.

JB out 7/14/23 customer states freezer drawer does not close properly and allows frost to build inside ceiling of freezer. Also freezer drawer makes noises when opened and closed. Upon arrival found unit not leveled properly by installer. Open freezer drawer and inspected freezer basket. found not properly installed and rubbing preventing door from closing 100% aligned and reinstalled freezer basket. Adjusted cabinet level also unit leans slightly backwards and doors close and sealed better. No parts needed or used. Recommend customer remove toepanel grill every three months for the life of the product and vacuum and brush the condenser coil is clean to maintain high energy efficiency level. No charge to customer. Job complete

"JB out 7/14/23. Customer states newly install dishwasher will not fill with water and therefore not run. Upon arrival found newly installed dishwasher not installed correctly. Issue number one installer has not adjusted the leveling legs on the dishwasher so that the gap between the dishwasher top, and the countertop bottom has been filled. This has left a large gap And needs to be corrected. This is a cosmetic issue, but was not installed correctly. Secondly, the dishwasher drain hose was not installed onto the existing air gap device rather the installer install this drain hose directly to the garbage disposer completely negating the air gap operation. Use of an air gap is required as outlined in the supplied installation guide from the manufacture of the dishwasher. Thirdly, the existing garbage disposal, which is not a new install still contains the knockout plug within. The dishwasher cannot drain water into the garbage disposal, so the water does not leave the dishwasher and the dishwasher is on the board. Computer has tripped the error code for not draining. Number one disposer knockout plug needs to be removed. Number two dishwasher drain line needs to be correctly installed to the airgap device and the airgap device needs to be correctly installed onto the garbage disposer port. I have cleared the store and error code and test of the dishwasher with the drain line disconnected and run into a bucket. Verified in the presence of customer. Dishwasher will fill and run and Drain. Installation corrections are not covered by the manufacturer and I have referred the customer back to the installation company for resolution. No parts used or needed. No charge to customer. Job complete."

"JB OUT 7/14/23Verified Date of purchase is May of 2022, unit is beyond the manufactures warranty period. Rated accepted verbally. Tested washer and verified fill, agitation lid lock and drain functions properly. Customer has declined repair estimate today and will purchase a new washing machine. Estimate is good for 30 days from todays date without repeating service calls last diagnostic charge. No repair made. Job complete."

"JB out 7/14/23. Customer states that intermittently the dishwasher will not complete a cycle nor drain water out and display the F9 E1 error code indicating a drain issue. Upon arrival inspected dishwasher and found unit installed by installer on evenly. Dishwasher leans to the left and the machine is not level. Tested dishwasher in normal wash cycle. Verified correct water filter and wash functions. Cancel cycle and observed machine. Drain water and shut off. Verified unit drained only a small amount of water and left in the sump of the dishwasher tub, causing the F 9E error code 2 be stored at approximately 19 minutes of runtime. Tested full function again then canceled and initiated a drain sequence. Open the cover of the airgap and Verified water being pumped from dishwasher is greatly restricted. Removed dishwasher from cabinet installation. Found factory drain hose is connected to a rubber hose extension due to the need for a longer drain in this installation. also found installer had attached factory drain line up high to back of cabinet behind dishwasher causing a high drain loop. removed clamp holding factory portion of drain hose in a high drain loop. Tested unit again before reinstalling into cabinet. Verified in presence of customer unit now drains water out from dishwasher through drain hose extension through air gap device at the proper flow rate and the water empties from the dishwasher sump wells in the required amount of time set forth in the software program. Restriction has been removed. Re-tested again and present. customer verified. Dishwasher is now draining properly. Reinstalled unit into cabinet installation. Tested drain function one final time. Verified unit is draining and operating as designed. In a short customer she should not have the F9E1 error code any longer . Adjusted cabinet level so unit is now level in it installation. No parts used. No charge. Job complete."

Found gasket ripped replaced tested working properly

Found rack wheel dislodged reinstalled tested working properly

This is new construction also a installation issue unit is not level with cabinet tryed to contact super no luck

Installed timer and tested unit. Unit is working properly. Customer approves function at this time.

Installed control. uI and Icemaker. Tested unit. Unit is working properly. Customer approves function at this time.

Installed control. UI and cooling fan. Tested unit. Unit is working properly. Customer approves function at this time.

Installed service door and tested unit. Arms are washing properly. And cleaning the dishes. Found water was heating and door was getting cloudy due to unit heating. Informed customer IT IS IMPORTANT to purge water line to allow water going into dishwasher to be 125 degrees. Informed customer dishes NEED to go into dishwasher dirty. Customer is going to try and call back if problem occurs. Found excessive soap suds without soap be8ng added.

Customer with dryer ink isues. Found unit getting to small of load.s. Informed customer to add more. Dropped front feet slightly to allow clothes to work forward while tumbling. Unit is working properly.

Switch ignition was not fully clicked onto manifold. Causing unit to turn with the knob so not fully going into a the off position. Secured ignition harness to manifold and tested unit. Unit is working properly. Customer approves function at this time.

Found unit not functioning properly due to faulted control board. Replaced control with Pre-ID and tested unit. Unit is working properly. Customer approves function at this time.

Removed and replaced ice maker. Cycled ice maker. All tests good.

Removed and replaced thermistor and FC evaporator fan motor. Tested unit. All tests good.

Customer stated that ice maker stopped making ice. I cycled and reset ice maker. Ice maker cycled and filled. I took temp reading in both compartments. Temps are normal. I verified proper water pressure. All tests good. Reset main control through diagnostic. All tests good.

Unit not heating. I tested unit and found voltage to ignitor but ignitor not glowing. Failed ignitor. Removed and replaced ignitor. Tested unit. All tests good.

Replaced all selected parts Unit working properly as required

Technical Service Pointer #: W10756177BUpper rack is broken Replaced adjuster assembly Job is completed

Cx states that unit is making noise during spinning After running diagnostic test find that belt was out of position and broken SPLUTCH is loose to gearcase and broken shield cover picture provided Cx refuses for any service Called Whirlpool Tech Support and documented Spoke to Steve S.R # 7736861498Job is completed

Cx states that unit is not working After running diagnostic test get error code F5E0Unit has a bad door latch. cx needs time to decide Job is completed

Replaced compressor pulled vacuum it held recharged unit no leaks ran unit it has good heat exchange frost pattern is forming on evaporator Job complete

Replaced drier pushed nitrogen found no leaks pulled vacuum pressure held recharged unit ran unit it has good heat exchange Job complete

Found broken wire at bottom of door repaired wire tested ice maker it wouldnt complete harvest replaced ice maker tested ice maker is harvesting and filling Job complete

All ice buildup in evaporators cavity and fans motor has been cleared up a a new ice maker and evaporator harness have been replaced.

"Because cooling and frosting related issues, a new board and evap harness have been replaced."

"Because of (FREEZING FOOD IN THE FRIDGE SECTION) issue, a new diffuser and thermistors have been replaced."

"Because of a physical damage, left hand side FF Section doors seal was replaced."

Visual and physical inspection was conducted and found none of the claimed issues. Unit is working as designed.

Adjustable damper change out. Removed existing adjustable damper. Installed new adjustable damper. Unit operating as designed.

UI panel ch change out. Removed existing UI panel. Installed new UI panel. Test ran unit. Unit operating as designed.

Found Gearcase is leaking and rotor bolt fell out causing damage to rotor splines Cx she will talk to her husband about fixing or replacing

A new lint trap housing has been replaced.

"Visual and physical inspection was conducted and found that plates are not being rinsed before putting them in to the dishwasher, also found broken glass but mainly, the air gap was clogged. I have unclogged the drain and unit is back to normal operation."

"Diagnostic check. Found unit with no LED lights, not able to access, diagnostics panel, not responding, pump, running randomly, water in unit, recommend replacing UI panel/ACU board. quotes given to customer customer states unit is 10 years old.customer will contact office if wanting repairs done to unit.

Diagnostic check. Issue with pump not draining. recommended replacement. Gave customer estimate for cost of repairs. Customer at this time would like not to make any repairs cx will be purchasing a new unit instead of repair.

31-9250. File called tech line. Tony and file number is 10572839. Page 42. Removed existing motor and duck string. Installed new motor and duck spring. Unit operating as designed.

Initial leaking from bellow not sealing. Cx unit leaks right away. Installed ring on bellow. Now working. No more leaks.

Found led modules out. Removed and replaced module. Now working. Tightened handles. Cx instruct on use and care. Job complete

Removed and replaced heater control panel valves latch and dispenser. Ran test. Now working as designed. Cx instruct on use and care

Install control box heater in thermistor tested unit functions as designed

"Not a recall, new complaint Cx states unit has a noise now coming from evaporator area. Found fan blade heading rear liner covers were not installed from factory correctly rectified and tested noise is now gone."

Upon arrival tested unit unit was giving F3 E1 code replaced level sensor switch unit filled up as it should and spun as it should and is working as intended. Job complete.

"Upon arrival, repaired harness to drain pump unit is now draining and going into cycles as it should unit does seem to have some transmission noises and clutch and slider issues kind of loud when engaging and when going into spin of customer a rough quote on the price for those repairs at the moment they are happy that the unit is working for now and will probably buy a new unit in the near future job complete"

Upon arrival inspected unit unit had no issues heating up properly and working as it should the customers complaint is that it gets really hot in the area that the dryer is in which is common. It isnt a very tight and small area but the unit is working as intended. Job complete

"After replacing fans, unit worked as intended gave an error code one time cleared the air code, and unit is now working as intended. Both fans are blowing in high and low speed. Advise customer that if this occurs again to give us a call that there could be a possible UI or acu issue job complete

Found the unit has a three error codes. Fae2 f9e1 and f4e3. The heater relay is shorted and the heater is within range of ohms but is leaking. The vent is shorted so it needs three parts. Heater control and vent. Control is on back order at the moment.

Found bottom of the gasket not in place so not allowing the door to seal. I reinstalled the seal and now the door is sealing properly. Job completed.

Found switch that was installed was defective. I replaced the switch and all functions of the light and control are now working. Job completed.

Found the fresh food evap frozen over. I replaced the evap cover and control with the revised versions. Control was at 6.0.0 software version and is now 7.0.0. I removed all the water from the drip pan and all functions are working properly. Job completed. Using code S27311.

After replacing the basket suspension and main control I recalibrated the new control and ran a cycle with towels and the is no longer excessive shaking. All tested ok after repair. Job completed.

Greeted cx cx said old unit stoped worcking old unit was in backyard next to gate Cx wanted new unit to stay wrapped took bottom skid off took new unit to back yard cx asked to plug in unit make sure it works new unit works unpluged it still wrapped up Removed old unit job complete

Greeted cx cx said unit would drain wouldnt worck after fill cycle Cx verified check everything was correct Bring back to shop for scrap

Rollers damaged. Replaced drive kit and vacuumed out large amounts of dust and found lint filter packed with dust.after removing dust from machine advised cx to clean lint filter after every use because the amount of dust in dryer is a fire hazard.

All parts pertaining to turntable rotation have been replaced and problem is still present.called techline and was advised no more recommendations.issue is irreparable. Advised cx to call cx service at 1 (866) 698-2538 Sr # 7736646852

Cx is going to replace dishwasher.

"Installed high velocity fan blade, spacer washers. Adjusted FC and RC doors. Heat treated door gaskets. Instructed customer to allow 4 hours before opening doors. Unit is cooling properly at this time. Complete."

Replaced RC door switch. LED and control are working properly at this time. Unit is cooling properly at this time. Complete.

R & R FC and RC doors. Installed missing screw in lower door hinge. FC and RC doors are closing properly at this time. Unit is cooling properly at this time. Unit is in an uninsulatedgarage. Instructed customer. Complete.

Liquid detergent tray was out of position. Corrected position and tested the tray. Explained to the customer that this unit only requires about 2 tablespoons of he detergents.

Installed a spark mod and tested. Unit checks ok.

Installed control and suspension.

"Replaced the main board without pulling unit out , customer had access panel from the garage and where unit was plugged in at , replaced the freezer fan asm for failure to defrost , tested operating ok now at this time allow 2 days to get back to normal temps

Inspected unit and found lid lock has failed. Replaced with preid part. Unit passed all tests. Job complete

Drain hose was not high back. Re adjusted and unit passed all tests. Job complete

"Installed parts, ran diagnostic cycle and verified unit is working as designed."

Installed recommended repair part. Put foam behind gasket. Cx said that the setting I changed has helped the moisture. Job complete

"Cx had unit pulled out upon arrival. Called techline to document reoccurring issue. Rory file number 7736853005. Replaced dsi board, main board, and console. Unit is working at time of service."

Installed part. Cleaned debris. Unit is now working as designed.

Replaced ice maker and unit passed fill and harvest tests. Job complete

Installed new door.

Inspected unit and found stand alone pipe to low for pedestal. Unit losing water. Also legs were loose . Adjusted legs and unit passed all tests. Advised to raise drain hose up. Job complete

"Different issue than original trip. Original complaint was unit is resetting itself. Now icemaker is not working. Water valve failure. Removed and replaced water valve assembly, removed and replaced heater facia at icemaker. All OK."

Customer stated unit is not freezing found unit has a sealed system leak. Removed and replaced compressor and evaporator vacuumed system and charged with R600 tested all works good at this time.

Inspected unit as necessary. Advise customer per service bulletin released in June 2023 of proper position a finger while pressing start button. Start button verbiage on user interface is slightly lower than button behind control panel. Showed customer and advise customer a proper placement. All OK

"Customer stated that the freezer lights are out. Fixed with new leds customer had left from last visit. Tested all,works good at this time."

"Diagnosed defrost drain frozen. Used steamer to thaw and purge drain line. Small tear in left Door gasket at bottom. Tear is cosmetic only. Unit is not leaking. Air, door is still sealing properly. Drain issue resolved. All OK."

Replaced door and tested. All tested good

"Found FF area at 27 degrees, Repositioned thermister, reinstalled control assy, set temp to 2 position, unit cooling at this time. Unit in garage location."

"Found power outage displayed on door ui panel, Checked power to unit, checked operation of unit, unit operating as designed at this time."

Installed fitting all tested good

"Found deli drawer led module out.

Installed new harness. All ops now working as designed.

Replaced both water lines that feed the water dispenser water. Also reinstalled the check valve from previous visit. Tested after repair all ok.

"Cx complaint that unit is not giving beep tone to notify cx when it is done cooking. Also having issues with unit not heating properly at certain times. Put unit through diagnostics cycle and received no error codes. Tested alert tone and confirmed alert tone is in fact out. ,aster reset main control. Alert tone now coming on with no issues. All functions now working as designed."

"Found icemaker was out of position allowing for bail arm to lock up. Removed icemaker and reinstalled. Bail arm, now moving freely. All functions now working as designed."

Installed new parts and tested all functions are now working as designed. Please request double labor this is a stacked unit.

Found items in front of the air vents in the fresh food section they can potentially freeze. This will cause poor air flow. Instructed customers not to place items against the back wall. Verified the freezer is cooling fine temp read out was accurate. Verified the rear lower panel is clean. Side vent clean. And condenser clean. Unit operating as designed.