Local Reviews
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Danny G.
REFRIGERATOR KITCHENAID KRSC503ESS00 Door alarm keeps going and beeping Kill power and check harness and found loose connection at ui control panel Reconnect harness to ui Panel Reinstall unit and power up And door is now closing and activating switch and door alarm light goes on when open and off when door is close Unit is working properly now
Danny G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Not making ice Found faulty ice maker Replaced ice maker and reinstall and power up Ice maker cycled on test mode and advised client to allow 3 days for a full bucket of ice
Tyler F.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Customer stated that the refer is not cooling. Found gaps in cabinet. Siliconed gaps all works good at this time.
Patrick C.
WASHER MAYTAG MVWB865GW0 Still same issue. Needs new gear case ; ordrng 1 W10811956 (drum assy) and 1 W11161960 (agitator)
Francisco S.
RANGE WHIRLPOOL AGR5330BAS "Removed and replaced power cord, tested ops unit now working as designed. "
Francisco S.
LAUNDRY WHIRLPOOL WGD5000DW3 "Checked unit found timer knob shaft broken. Removed and replaced timer and knob, tested ops unit now working as intended."
Hector Z.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced: Adapter (W11126056), Water Valve Assembly (WPW10341329), Door Ice (W11399564), and Fill Tube Hester (W11226501). Tested ok."
Hector Z.
DRYER WHIRLPOOL WGD4815EW2 Customer is concerned of dryer not running. I checked the unit and I found a burn out Drive Motor. Ordered parts and rescheduled. .; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel)
Tom R.
WASHER WHIRLPOOL WFW8740DW1 "Installed Drain Pump, no visible blockage. Ran diagnostic tests, no leaks detected, drain good, check okay. No damage to unit or home from tech, job complete."
Lance V.
FREEZER WHIRLPOOL WRF767SDHZ00 "Tech line sr#7727652767Incorrect diagnosis-Fridge temp at 37df ok, freezer at -2df ok. Compressor running ok, condenser ok, evap motor ok. Customer says never had any cooling issue. Found freezer led light out, replaced led module and tested ok. All lights in freezer and fridge now illuminated.Unit is working as designed and fully operational."
Lance V.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Fixed- found fridge thermistor out of range as well as diffuser faulty making noise during operation. Customer experiences freezing of items in refer compartment. Replaced parts listed, advised 24hrs for temps to normalize. Unit now fully operational"
Rod H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Returned to install W10804160 (cntrl-elec) and 1 W11205083 (module) and 1 W11330971 (USER INTERFACE ) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)As designed op returned with no issues.
Rod H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Noisy Hears noises inside freezerFound that freezer defrost was set to an infrequent defrost and reset for shorter defrost interval. Not set table by consumer
James M.
OVEN WHIRLPOOL WOD93EC7AS01 Unit had no power. Changed fuse. Unit now working as intended.
Tom R.
RANGE MAYTAG JES8850BAF "Ran Timers, very faint signal tone, barely audible while standing in front of unit. Attempted to change volume in settings, no change. Part failure, reorder Control Board./Control Board - (WP8507P226-60)/NOTE - PART OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 WP8507P226-60 (cntrl-elec)"
James M.
WASHER WHIRLPOOL WTW8500DC5 Picked up parts to return. Job complete.
Patrick C.
WASHER MAYTAG MVWB765FW3 Not Illini and no pt spinning water from clothes. Checked errors. Valve error. Verified issue. Needs valve. Removed and replaced. Tested unit. All ops checked good
James M.
DRYER AMANA NGD4655EW2 Installed missing door seal. Unit working as intended. Job complete.
Hector Z.
WASHER MAYTAG MVWC465HW2 Customer was concerned of washer not running and the Drain Pump been activated not stop. I reset the washer and ran a diagnostic test and found a F3E1 code ( Pressure System Fault). I checked the unit and there was restricted Pressure Switch Hose. Cleared the restriction and ran a manual and automatic diagnostic test. Tested ok.
Antonio D.
REFRIGERATOR KITCHENAID KRFC300ESS03 Has leak in the sealed system. Have to come back. .; schdld next appmnt for 4/28 TUE 10-12
Tom R.
WASHER WHIRLPOOL WFW8740DW0 "Installed Switch, Control Board, and User Interface, ran diagnostic tests, all components functional, check okay. No damage to unit or home from tech, job complete."
Jaime G.
WASHER MAYTAG MHW5100DW Found an error code regarding the water level switch. Had it replaced
Kenneth M.
DRYER WHIRLPOOL WED4815EW1 Installed switch. Unit is working properly.
Kenneth M.
FREEZER WHIRLPOOL WRT318FZDW05 Door not closing properly. Freezer door not properly installed to bottom hinge. Properly installed door and tested unit. Unit is now working properly. Customer approves function at this time.
Darren A.
OVEN WHIRLPOOL WFG525S0HV0 "Replaced intermittent spark module, cycled tested, checks out good."
John B.
REFRIGERATOR WHIRLPOOL WRT348FMES00 schdld next appmnt for 4/28 TUE 9-10
Frank P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ Customer stated No water or ice dispensing Installed door switchFound dispenser water tube is crimpedNeeds replacing; ordrng 1 51Make:WPLPartNumber:WPW10205979 (MOTOR) and 1 WPW10511930 (tube-water)
Jim S.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced user interface and unit is working ok now.Bad wall outlet
Tom R.
REFIRGERATOR KITCHEN AID KRSF505ESS00 "Installed Control Board, ran diagnostic tests, check okay. No damage to unit or home from tech, job complete."
Erick S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new panels and control board. Re-tested unit and unit is now cycling with no errors and power is on. Job complete
William L.
WASHER WHIRLPOOL WTW5000DW3 "F8E1, Found water leaking through water valve when unit is off, ordered water valve for unit; ordrng 1 W11038689 (valve)"
Antonio D.
RANGE WHIRLPOOL WFG505M0BS3 Replaced control and tested. Working ok.
Juan G.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Gaskets not making full contact (air tower) tower needs to be replaced, and service kit required.; ordrng 1 W10916494 (SERVICE KIT ) and 1 W11126274 (air-tower)"
Antonio D.
DISHWASHER KITCHENAID KDTM404ESS3 Replaced control and tested unit. Working ok.
Juan G.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer disconnected unit per my instructions to allow ice to defrost in freezer area. When unit was reconnected,it did not work anymore. U.I. Lights up momentarily, chimes, but then display goes blank. Unable to access diagnostics, called tech line to report issue, found power board cutting off power on and offPower board needs to be replaced.SR 7727657124; ordrng 1 WPW10453401 (elect control board)"
Antonio D.
WASH/DRY COMBO WHIRLPOOL WGT3300SQ0 Replaced lid switch and tested. Working ok.
Francisco S.
OVEN KITCHENAID KOCE507ESS05 Attached part number on a sticky note.
John B.
REFRIGERATOR WHIRLPOOL JFC2089HES The compressor failed. Replaced the compressor. Replace the filter dryer. Recharge the sealed system with R-134 Freon. Refrigerator tested good at this time.
Antonio D.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit is not defrosting . Customer had to defrost and restart to make it work. Ordered wire harness and main control board.; ordrng 1 W1119640 ( ONTROL) and 1 W11405276 (HARNESS)
Darren A.
WASHER ROPER RTW4641BQ1 "Transmission seal failure, ordered transmission and belt.; ordrng 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)"
Francisco S.
REFRIGERATOR KITCHENAID KRFF305ESS00 "Checked unit found two issues, fan speed low and tracks get stuck allowing warm air into compartment. Ordering parts and RS for Saturday.; ordrng 1 W11024089 (motor-evap) and 2 WPW10120018 (slide rail (frz))s"
Frank P.
REFRIGERATOR WHIRLPOOL ED5JHAXTS01 Customer stated no ice or water Performed diagnostics UI panel no powerNo longer available Discontinued Job completed
Timothy J.
M/W OTR WHIRLPOOL WMH32519HZ3 Installed parts. Tested unit. Unit checks ok.
Timothy J.
STOVE WHIRLPOOL WEG750H0HW0 Checked unit and found the control or the igniters for the cooktop are not working. Found the outlet had not power . Connected unit to a counter outlet until the customer can get the other outlet fixed.
Enrique R.
WASHER MAYTAG MVWB835DW0 "Inspected Maytag washer . Customer concerns , unit makes grinding noise . Stripped washplate . ; ordrng 1 W10902814 (washplate)"
Steven W.
WASHER MAYTAG MVWC565FW1 "Ran diagnostics. Had f0e2 error code. Found weak suspension rods. Replaced suspension rods. Load tested rinse & spin. Is better but still has excess vibration. Found basket wobbling, agitator stuck on gear case splines. Needs gear case, splutch, belt, hub, and basket. ;1 W10528947 (HUB) and 1 W10721967 (CAM KIT) and 1 W10752187 (SCREW) and 1 W10752719 (BASKET) and 1 W11035751 (GEAR CASE ) and 1 WPW10006384 (BELT)"
Steven W.
WASHER AMANA NTW4516FW3 "Ran diagnostics. Had f8e1 error code. Found plugged cold water valve screen. Cleaned screen. Found noisy belt. Needs belt, fill hoses, faucets. Customer to call plumber to replace faucets and fill hoses.; ordrng 1 WPW10006384 (BELT)"
William L.
DISHWASHER KITCHENAID KDTM354ESS3 Found unit not wired correctly at your dishwasher junction box rewire junction box on unit ran self diagnostics unit operating as designed.
Lance V.
OVEN WHIRLPOOL RBD305PDS14 "8301917 is part that is needed, part is no longer available, confirmed with (Andrew) mngr, customer declines any further repair and says they will purchase or fix unit themselves"
Steven W.
DISHWASHER MAYTAG MDD8000AWS Found RT and LT slides are not latching. Needs slides. ; ordrng 1 WP99003759 (SLIDE- LH) and 1 WP99003760 (SLIDE-RH)
Juan G.
DRYER AMANA NGD4655EW2 "Replaced gas valve coils. Checked ops, unit is working fine."
Leon M.
WASHER AMANA NTW4516FW2 Cx states that unit is not working properly After running diagnostic check find that unit is not draining.Replaced drain pump.Unit working properly as designed
William L.
RANGE WHIRLPOOL WFE525S0HZ1 "Found hinges bent , ordered door hinge kit for unit.; ordrng 1 W10347464 (hinge-door KIT)"
Francisco S.
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Cx stated ffc was not cooling properly. Cx has temp setting at 40 degrees f. Actual temp around 41 degrees f. Did not find temp issue. Advised cx setting refrigerator at 37 degrees. Also educated him on food storage and proper areas for dairy. Asked him to monitor temp and report any issues.Sr#7727657826 Bruce
Raymond D.
MICROWAVE KITCHENAID KBHS109BSS00 "Upon arrival cx states unit sparked and shut down completely. Found voltage at board but board is burnt. Needs controls and diagnose further.; ordrng 1 W10217711 (inverter) and 1 W10915648 (cntrl-elec) and 1 WPW10420954 (panl-cntrl)"
Raymond D.
WASHER WHIRLPOOL hav3460aww "Upon arrival unit not spinning. Tested and found shorted motor, shorted timer and worn belt. Needs motor, belt, and timer.; rqstng P&A on 1 WP21001950 (motor-drve) and 1 WP21001959 (timer) and 1 WP21352320 (belt)"
Francisco S.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Removed and replaced impeller,motor, and valve. Tested ops water still a bit slow asked cx to get a plumber to check incoming water pressure. Dispenser working as intended."
Danny G.
WASHER WHIRLPOOL WTW7500GW0 Unit is leaking water Found unit leaking from cracked hose that goes from tub to pump Need to order parts and rs call ; ordrng 1 W10802689 (hose)
Jim S.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Broken bail arm holder on the ice maker. Replaced ice maker. Unit tested OK
Tyler F.
RANGE WHIRLPOOL WFG505M0BS3 Customer stated that the door skin coming off and light bulb is stuck. Ordering door glass not in stock.; ordrng 1 W11176456 (glass-door)
Jim S.
DISHWASHER WHIRLPOOL KUDD03DTSS2 Removed nail from drain pump. Unit tested ok
Steven W.
DISHWASHER WHIRLPOOL WDT720PADM1 Ran diagnostics. Had f9e1 error code. Not heating. Power to heater. Found open element. Needs heater.DW is plumbed to cold water. Instructed customer to customer to call plumber.; ordrng 1 W10518394 (HEATER)
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "Ran diagnostics. Had f9e1, f7e7, f0e4 errr codes. Not draining. Found pump to tub hose plugged with lint, rubber backing from rug(s), hair pins at tub outlet. Cleaned out debris from bottom. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, and spins properly. Instructed customer NOT to wash or dry rugs in home laundry products. Complete."
Lance V.
RANGE WHIRLPOOL WFE505W0JS0 "Needs work- found burned wire harness and terminal block, extensive damages causing no operation. Need to order new harness and come back with terminal and extra screws; ordrng 1 W11416047 (HARNESS MAIN) and 1 WP3196548 (fuse-thrml) and 3 WP3400029 (nut)s"
William L.
RANGE WHIRLPOOL WEG515S0FS2 "Found open wire on igniter wire harness , repaired wire Chester tested cooktop igniter functions on all burners, units cooktop lighting as designed."
Andy H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Need filter plate; ordrng 1 WP67001668 (plate- fil)
Raymond D.
WASHER MAYTAG MVWB835DW3 "Upon arrival cx states unit throws f5 code, found f5 e2/3 lid lock failure. Manual tests causes lock to click then fault. Replaced and tested, unit started acting sporadic. Measured incoming voltage and found supply voltage erratic. Informed cx of electrical issue. Plugged in unit to working outlet and calibrated, tested, unit functions as designed."
Raymond D.
REFRIGERATOR KITCHENAID KRFC704FSS00 Cx declined repair at this time.
Aaron B.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Checked ice bin rail had a arm iced up slightly causing it to not slice out fully , cleared operating ok now at this time"
Raymond D.
MICROWAVE WHIRLPOOL WML55011HS2 Dropped unit off at shop.
Aaron B.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "SR#7727654586 Steve Right side lower hinge screw is stripped called Steve at tech line he said to get a larger threaded self tapping screw to fit inside there and that should take care of the issue, doing so after that operations should be normal"
Aaron B.
COOKTOP WHIRLPOOL JGCP648ADP "The left front and right front burner bases are no longer sparking correct , needs Burner base asm, mr declined to repair at this time "
Patrick C.
DISHWASHER WHIRLPOOL KDTE504DSS0 Removed and replaced panel. Tested unit. All ops checked good
Kenneth M.
WASHER MAYTAG MVWB835DW5 Unit with faulty water vakve. Not filling unit. Reolaced water valve with Ore-ID and tested. Unit is wotking properly. Chstomer approves funftion.
Patrick C.
WASHER WHIRLPOOL WFW85HEFW1 Found the unit having issues with the door latch. The door doesn’t close. Lock physically broken ; ordrng 1 WPW10443885 (door lock)
Andy H.
DISHWASHER WHIRLPOOL WDF520PADB7 "Not drying and leaks water at air vent , replaced main control,and repaired gasket on vent tested unit working properly"
Andy H.
OVEN WHIRLPOOL WEG750H0HZ0 "No display, found green harness unplugged reinstalled harness and tested unit working properly"
Randy C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Removed and replaced motor now working. Unit leaking from bottom tub. Needs new tub. Cx declined wants new unit. Referred to retailer. Job complete.
Steven W.
WASHER MAYTAG MVWB765FC3 "Ran diagnostics. Had f0e4, f3e2, f7e9, f8e1,f2e1 error codes. Cleared error codes. Found no hot or cold water, dispenses ok. Hot and cold valves stuck closed. Needs water inlet valve. ; ordrng 1 W11172234 (HOUSING/ INLET VALVE ASSEM)"
Jonathan C.
WASHER WHIRLPOOL WTW5000DW3 Found lid lock not responding replaced tested working to spec
John B.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 The refrigerator and evaporator was iced/frosted. defrosted evaporator coil. Replaced the evaporator motor the thermistor and wire harness. Could not get the refrigerator going into automatic defrost. Ordering parts.; ordrng 1 W10866518 (cntrl-elec)
Rich S.
WASHER KITCHENAID KDFE104DSS0 Replaced parts listed. Ran diagnostics.Operating as designed. Charged lower rate for customer satisfaction.
Andrew P.
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stated that unit was not cooling. Pulled unit from wall replaced start device because compressor was not running. Compressor ran and fans are running. Compressor was making a loud ringing noise. Put my gauges on the compressor and unit was in vacuum about 10 inches on low side and high side. Pulled unit down to deep vacuum and try to recharge unit with 134A. Compressor started struggling like it could not Pump refrigerant and sound like it had a stuck valve. Had no head pressure and my low side pressure was at 50 PSI. Check for leaks and could not find any die anywhere. Ordering a compressor and a dryer. Will have to install new compressor and remove all solder joints and re-solder all joints to compressor condenser and evaporator’s.; ordrng 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
Rich S.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Replaced parts listed. Operating as designed.
Rich S.
WASHER MAYTAG MVWX655DW1 "F8E1, F7E1, Replaced shifter and valve assm. Passed Diagnostics. Ran calibration. Passed.Operating as designed."
Cruz B.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 "Need more work- found evap cover and coils to be frozen over with hard ice causing poor air flow, found fan blade to be grinding on hard ice, ordering part for unit. ; ordrng 1 WPW10383615 (thermistor)"
Cruz B.
FREEZER WHIRLPOOL WZF34X20DW01 "Need more work- sealing problems- found door to be wrapped from normal wear, gasket is not sealing to cabinet, cx claims door has not sealed properly since they purchase unit, found condensation top liner around cntrl elec. ordering parts for unit. Cx is aware of ETA. ; ordrng 1 W10574475 (gasket-dor) and 1 W10746789 (dor-fmd)"
Rich S.
DISHWASHER KITCHEN AID KUDP02CRBS2 job complete
Cruz B.
OVEN WHIRLPOOL WOS72EC0HS00 "Need more work- found error code f8E0 upper fan blower, unit will heat due to this error code. Ordering part for unit. ; ordrng 1 W11248652 (blower)"
Joe M.
RANGE KITCHENAID KESS907SSS02 Customer used self clean function and the units tod has blown. Ordering tod.; ordrng 1 WPW10181439 (cntrl-elec) and 1 Wp9759242 (thrmst-fix)
Danny G.
REFRIGERATOR KITCHENAID KRSC503ESS00 Door alarm keeps going and beeping Kill power and check harness and found loose connection at ui control panel Reconnect harness to ui Panel Reinstall unit and power up And door is now closing and activating switch and door alarm light goes on when open and off when door is close Unit is working properly now
Leon M.
RANGE KITCHENAID KFGC506JSS00 Cx states that unit is not working properly.After running diagnostic check find that all burners are keep igniting.; ordrng 1 W11319687 (MODULE SPARK )
Francisco S.
REFRIGERATOR KITCHENAID KRFF507HPS00 Checked unit found two bad modules on unit. Removed and replaced modules and unit now checks ok.
Andy H.
REFRIGERATOR KITCHENAID KRFC704FSS01 Needs water valve n control ; ordrng 1 W11114721 (cntrl-elec) and 1 W11194380 (valve)
Cruz B.
DRYER MAYTAG MEDX655DW1 "Fixed for fcc- cx claims unit is not heating, checked for voltage at terminal block and found 240v, removed back panel and tested heater element and found it to be bad, I then installed new part (heater element) reassemble back panel and tested unit in a high heat cycle it heated fine, unit is working as designed, cx ok repair."
Kenneth M.
WASHER WHIRLPOOL WTW5000DW3 Excessive vibrations. Off balance load. Ordering suspension. Front suspension cups missing. Rescheduled customer for saturday 4-25-20; ordrng 1 W11130362 (Suspension)
Cruz B.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Fixed- installed new part (door) door is closing/opening as designed, no dents, no scratches, gasket is sealing, unit is outside cx ok repair."
Hector Z.
REFRIGERATOR KITCHENAID KRFC302EBS00 "Customer is concerned of torn up Fresh Food Compartment Door Gasket and broken Deli Pantry cover. I checked the unit and I found damaged Fresh Food Compartment Door Gasket (Both Doors), and broken Pantry End Caps. Ordered parts and rescheduled.; ordrng 2 W10830047 (gasket-fip)s and 1 WPW10121977 (endcap) and 1 WPW10122078 (endcap)"
Antonio D.
REFRIGERATOR KITCHENAID KRFF507HPS00 Checked freezer door and gasket deiced and adjusted door. Checked for gasket for proper seal. Working ok.
William L.
WASHER MAYTAG MVWB835DC "Called cx unit intermittently squeaking not squeaking now, cx will call in office if needed. Part picked drive Assy for unit.; ordrng 1 W10811956 (drum assy)"
Lance V.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Fixed- replaced fan ice box, powered on and tested. Unit is now working and fully operational. Allow 36hrs for ice production."
Joe M.
REFRIGERATOR KITCHENAID KRFC302ESS02 Unit is not making ice due to water valve only spraying water out on the water dispenser side. Replaced water valve and unit began to function as designed. . Job complete.
Enrique R.
DRYER WHIRLPOOL WGD49STBW2 "Inspected whirlpool dryer . Customer concerns , unit not heating up . Found shorted temperature switch .; ordrng 1 WP3405156 (switch)"
Joe M.
DISHWASHER KITCHENAID KDFE104HWH0 Unit is not draining. On inspection found unit is not draining due to the drain pump moter being clogged with debris. Removed debris and unit began to function as designed. Job complete.
Michael M.
KITCHEN KITCHENAID KCGS556ESS01 Removed cook top. Replaced spark module WPW10475149Reinstalled unit and retested and now have spark and ignition from all burner heads. Job complete
Patrick C.
OVEN WHIRLPOOL WFG540H0ES0 Initially gets to temp then slowly drops. Ticks and doesn’t light. Needs spark module and dsi harness; ordrng 1 W10701462 (harns-wire)
Leon M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Cx states that unit is not cooling.After running diagnostic check find that unit is not going to defrost.
Juan G.
WASHER WHIRLPOOL WTW8900BC0 "F51 error code. Found rotor loose (bolt) applied lock tite , reinstalled rotor. Checked ops, unit’s suspension is loose. Suspension rods need to be replaced.; ordrng 1 W10440786 (suspension)"
Darren A.
DRYER WHIRLPOOL WED8500DC4 "Only 120 volts at outlet, F4E1 code due to no voltage detected at relay."
Kenneth M.
WASHER WHIRLPOOL MVWC565FW0 Installed gearcase and tested unit. Gears on cam dont wanna mesh. Causing loud noise. Ordering new cam and actuator ; ordrng 1 W10721967 (Cam) and 1 W109139530 (Actuator)
Andy H.
OVEN KITCHENAID KFGD500ESS04 "Center burner not lighting up on one side, repaired burner screws were loose reinstalled and tested unit working properly"
Jaime G.
REFRIGERATOR WHIRLPOOL WRB322MBM00 "Found settings to the top and venting partially covered lower settings, and advice customer to keep damper clear"
Jaime G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found black and white wire from ice makers harness off reconnected it to the harness assembly. Then ice maker cycled
Tyler F.
MICROWAVE WHIRLPOOL KEMC377KBL0 Customer stated that the microwave door flops. Found broken springs. Ordering springs in stock.; ordrng 1 WP4451008 (spring)
Hector Z.
DISHWASHER MAYTAG MDB4949SDZ0 Customer was concerned of dishwasher not running. I ran a diagnostic test and I found 120 VAC not present at the motor wash. I checked the P5 connector at the control and it was loose. Adjusted P5 connector and ran a complete diagnostic test. Tested ok.
Hector Z.
WASHER MAYTAG MVWC565FW1 Customer Was concerned of Garment stuck under the agitator. I checked the unit and I found a a Pillow Case underneath the agitator. I was unable to remove the agitator. Removed the Garment setting the unit in diagnostic and manual agitation. Tested ok.
Andy H.
WASHER MAYTAG MVWB765FW3 Needs water valve n control ; ordrng 1 W11172234 (housing) and 1 W11195970 (cntrl-elec)
William L.
RANGE WHIRLPOOL WFG320M0BS3 "Follow up , Cx reporting no problems with unit, all cooktop burner ignitors operating as designed."
Andy H.
WASHER MAYTAG MVWB880BW0 "Needs shocks,dispensers,water valve ; ordrng 1 W10440786 (suspension) and 1 W10853723 (valve) and 1 WP8563876 (bezel) and 1 WP8563877 (bezel) and 1 WPW10552116 (dispenser) and 1 WPW10554110 (dispener)"
Kenneth M.
WASHER MAYTAG MVWX655DW1 Unit has dead control. Not doing anything. Ordering new control. Rescheduled customer for saturday 4-25-20; ordrng 1 W11116592 (Control)
Patrick C.
WASHER WHIRLPOOL WTW5000DW2 Customer having issues with the unit not filling properly. Ohmed valve. Needs new valve. Removed and replaced valve. Tested unit. All ops checked good
Kenneth M.
WASH/DRY COMBO WHIRLPOOL WGT4027HW0 Found unit locked. Found error code indicating lid lock error. Replaced latch and tested. Lid lock still not working. Not locking lid. Ordering new control. Rescheduled customer for saturday 4-25-20; ordrng 1 W11367652 (Control)
Danny G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit is not draining Found broken glass inside drain air gap Clean and removed debri Ran a self test cycle and unit completed with no leaks and no issues Unit is now draining properly
Tyler F.
DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit is not spinning. Found broken belt. Removed and replaced belt. Tested all works good at this time.
Francisco S.
WASHER WHIRLPOOL WFW560CHW "Checked unit found low flow from water valves. Inspected screens they were clear. Removed and replaced inlet water valves, unit now working properly."
Jonathan C.
WASHER WHIRLPOOL WTW5000DW Tested unit no error codes replaced suspension just to be safe working as designed note unit is room with weak sub floor can feel vibration through floor called tech ran diagnostics file number 7727661205
Jonathan C.
WASHER MAYTAG MVWC465HW0 Installed drive pulley and belt tested working to spec
Randy C.
REFRIGERATOR KITCHENAID KRFF707ESS01 Found not defrosted in freezer making loud noise. Defrosted. Found unit has bad motor n harness. Needs new harness.; ordrng 1 W11032800 (motor-evap)
Randy C.
REFRIGERATOR WHIRLPOOL WRV976FDEM00 Found water in control board shorting out causing power outages also drawer won’t shut. Bad rail left side won’t won’t properly. Found ice maker not filling bad ice maker has chipping come off plastic. Valve won’t dispense water properly sometimes keeps pouring. Needs valve. ; 1 W11294518 (ADAPTER) and 1 WPW10341329 (water valve assy) and 1 WPW10677119 (cntrl-elec)
Kenneth M.
WASHER WHIRLPOOL WFW72HEDW0 Found unit not drsining properly. Found bellows not properly installed causing items to slip in between tub and basket and go into drain pump. Cleared drain pump filter. Installed bellows properly. Tested unit. Unit is working properly.
Randy C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found door not closing heat escaping. Door has broken hinge area where it holds in place. Needs new door and cam screw and bracket and name tag parts psp. ; ordrng 1 LW10858417 (dor-fip) and 1 W11178521 (nameplate) and 1 WP2183805 (bracket) and 1 WP681249 (screw) and 1 WPW10470155 (cam-door)
Kenneth M.
WASHER MAYTAG MVWB865GW0 Installed new agitator. Remkved sheet. Tested. Unit is working properly.
Enrique R.
WASHER WHIRLPOOL WTW7500GC2 "Installed washplate , all functions work as designed . No leaks ."
William L.
OVEN WHIRLPOOL WOD51EC7AS04 "F1E1, cleared code, ran bake cycle, ordered main control brd for unit.; ordrng 1 W10842982 (cntrl-elec)"
Enrique R.
WASHER MAYTAG MVWB765FW1 "Sheet got stuck underneath the washer agitator ( warped agitator ) . Installed new agitator , retested it . All functions tested normal . No leaks ."
Cruz B.
WASHER MAYTAG MVWB855DC3 "Fixed- installed new parts (clutch, stator, slider) put unit in a calibration test it passed, auto test passed as well, no codes, no leaks, unit is working as designed, cx ok repair."
Kenneth M.
REFRIGERATOR BO WHIRLPOOL WRX988SIBM00 Unit not making ice. E2 ice maker error lost position. Ordering ice maker and control. Rescheduled custoner for saturday 4-25-20 ; ordrng 1 WPW10764668 (Icemaker) and 1 W10807590 (Control)
Cruz B.
WASHER WHIRLPOOL WTW4816FW2 "Complete- cx instructed- cx claims unit is making nosies when it in a wash cycle, put unit in a normal cycle found no nosies found normal nosies, checked unit for codes found none, put unit in a diagnostic test mode it completed filled, wash, drain,spin, I ask cx is the nosie affecting washing cx said no unit is working fine, informed cx to record the noise, I then instructed cx on each cycle and what they do, what soaps to use, how to load wash basket, cx said ok"
Timothy J.
WASHER WHIRLPOOL WTW7500GC2 3-2(inlet water temp fault)8-1(long/no fill) 0-4(spin limited by water temp) . Replaced water valve and tested. Unit checks ok.
Jim S.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Replaced light still not working; ordrng 1 W11238401 (transformr) and 1 WPW10734063 (light-ind)
Randy C.
FREEZER KITCHENAID KBFC42FTS04 Foun water underneath coming from freezer drawer. Found melting from drain pan and drain pan tube was clogged with a lot of ice . Customer just need to defrost unit and lead the doors open so it can drain and melt. Door hinges need to be melted off and cleaned with rag. Cx okayed to defrost unit himself.
Randy C.
RANGE WHIRLPOOL WFE320M0ES2 Removed and replaced hinges. Now working closing as designed job complete.
William L.
WASHER WHIRLPOOL WTW5000DW1 "Replaced basket Assy , washplate & electronic control, recalibrated, ran spin & agitate test, ran self diagnostics cycle, nit operating as designed."
Danny G.
OVEN WHIRLPOOL WFG505MOBS3 Oven is not heating Found control not clicking when selecting bake or broil Need to order parts and rs call ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)
William L.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Found freezer & FF Area temp normal, tested fan functions , tested ok, instructed cx on door seals, & frost build up. Unit operating as designed."
Danny G.
REFRIGERATOR KITCHENAID KBFN502ESS02 Door are popping and not closing properly Need to order parts and rs call ; ordrng 1 W11171640 (shim-hinge) and 1 W11403572 (DOOR STOPPERS) and 1 W11416733 (EXTENSION) and 1 W11418227 (EXTENSION )
William L.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "removed evap cover, found restricted frost pattern & melted evap cover parts & liner between freezer & FF area from overheating defrosts, unit also has sealed system problem, called AIG , ref #7725670208, was instructed to inform cx unit not repairable, cx will be contacted within 48 hours."
Danny G.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Unit is not cooling Found old style of evaporator on ref compartment and no frost build up unit will require complete sealed system repair lindaaugust@sbcglobal.net; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)
Jonathan B.
WASHER WHIRLPOOL WTW4855HW1 Found loose connection to pump hose. Fixed hose. Tested unit and is working properly.
Danny G.
REFRIGERATOR KITCHENAID KSF26C6XYY04 Unit is not cooling Found old style of evap on ref compartment Unit will require a complete sealed system repair; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator)
Jonathan B.
WASHER MAYTAG MVWB835DW5 Found loose connection to control board. Fixed connection. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found defective light. Replaced defective light. Tested unit and is working properly.
Jonathan B.
WASHER WHIRLPOOL WTW4816FW2 Found loose connection to pump. Fixed connection. Tested unit and is working properly.
Tom R.
WASHER WHIRLPOOL WFW72HEDW0 "Found Bellow wearing around Door, allowing water to pass through, order and replace Bellow./Bellow - (W11106747)/NOTE - TECH DID NOT RECEIVE BELLOW, REORDER; ordrng 1 W11106747 (bellow)"
Enrique R.
WASHER MAYTAG MVWC465HW2 "Second attempt to service the washer ."
Aaron B.
FREEZER WHIRLPOOL KRFF507ESS01 "Unit has a frozen up drain line , needs to defrost line and clear the drain tube and clear the drain out"
Jonathan B.
DISHWASHER MAYTAG MDB7979SHZ0 Customer education on use and care. Called tech line. File number. 7727664692
Tom R.
REFRIGERATOR KITCHENAID KRFC300EBL01 "Entered diagnostics, Damper Door making excessive noise, visual inspection shows intermittent control. Part failure, Damper Door making excessive noise and not closing properly, reorder Damper Door./Damper Door - (WPW10594329); ordrng 1 WPW10594329 (control)"
Jonathan B.
WASHER MAYTAG MVWX655DW Found loose connection to control board. Fixed connection. Tested unit and is working properly.
Tom R.
REFRIG/SIDE-BY-S AMANA ASI2575FRB00 "No ice present in bucket. Ran Harvest Cycle, rotation good, but no water called. Activated Door Dispenser, water supply good. Ran a second Harvest Cycle, no call for water, order and replace IM./IM - (WPW10300022); ordrng 1 WPW10300022 (icemaker)"
Dane K.
DRYER WHIRLPOOL MGDE400XW1 Installed blower wheel. Per AP we do not have to charge anything else for the blower wheel for the labor
Tom R.
DRYER WHIRLPOOL WGD5000DW3 "Found Door Gasket tearing, order and replace Door Gasket, order Adhesive./Door Gasket - (W10906683)Adhesive - (WP279368)/NOTE - TECH DID NOT RECEIVE PREID PARTS; ordrng 1 W10906683 (seal-door) and 1 WP279368 (adhesive)"
Tom R.
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Entered diagnostics, no tests for IM activating, no water called, no rotation, no Bin Switch activation. Visual inspection shows wires separated at hinge, no ability to reconnect wires safely. Too late to call Techline or Partners for customer assistance, create pseudo for tech to call Whirlpool, Door replacement required./FC Door - (LW10801811)"
Danny G.
DRYER WHIRLPOOL WGD4850HW0 Unit is not heating Found blown hi limit and weak igniter Replaced igniter and thermostats and coils Reinstall unit Test dryer and unit is heating and cycling properly
Danny G.
RANGE WHIRLPOOL WFG505M0BS3 Gasket is damage Replaced gasket and reinstall door Unit is closing and sealing properly
James M.
MICROWAVE AMANA AMV520688W Customer denied further repair to look into new unit. complete
Danny G.
WASHER AMANA NTW4516FW2 Unit is leaking water Found faulty valve Replaced valve and reinstall unit Ran a calibration test cycle Ran a self test cycle and unit completed with no issues and no leaks Unit is working properly
James M.
DRYER MAYTAG MGDC465HW0 "Customer cancelled at the door, stating unit is working propelry and no longer needs service."
Raymond D.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Upon arrival unit dispatched was not unit needing service.
Antonio D.
WASHER AMANA NTW4605EW0 There is a leak under gearcase. Actuator has rusted. Ordering parts to complete. Repair.; ordrng 1 W10006354 (CAM SPLUTCH) and 1 W10006384 (belt) and 1 W10324647 (seal tub) and 1 W10473144 (gearcase)
Tom R.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Found Door Gasket tearing, causing an air leak and condensation, replace Gasket./Treated and installed RC Door Gasket, seal check okay. No damage to unit or home from tech, job complete./NOTE - TECH DID NOT RECEIVE MULLION"
Enrique R.
OVEN KITCHEN AID KOSC504ESS "Kitchenaid wall oven not powering on . Shorted thermal fuse, ERC , installed new fuse . Retested it , all functions tested normal ."
Chase F.
REFRIGERATOR MAYTAG MFX2876DRM00 "Freezer door warped not allowing for a solid seal, allowing for frost to build up in FC. Ordering door and gasket..; ordrng 1 LW10666172 (DOOR) and 1 W10407216 (GASKET)"
Chase F.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new user interface. Unit still not producing any ice. Getting voltage to icemaker but will not cycle. Ordering icemaker.; ordrng 1 W10873791 (ICEMAKER)
Chase F.
WASHER MAYTAG MVWC565FW0 "Loud noise from gearcase also washplate not catching gears. Needing new gearcase, hub, clutch and washplate. Putting in for autho. ; ordrng 1 W10528947 (HUB) and 1 W10721967 (CLUTCH) and 1 W11035751 (GEARCASE) and 1 W11161960 (AGITATOR) and 1 WPW10006384 (BELT)"
James M.
DRYER WHIRLPOOL MDG2600BWW "Found unit with no heat. Inspected unit and found burned out igniter. installed new igniter and unit is working as intended."
Chase F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Unit slowly leaking water from out of dispenser. Also door ajar light coming on randomly then when tapping the freezer door, light will go off then come back on shortly after. Called into WPL to document, spoke with JK. Told to raise freezer door a bit. Told to replace valve. Told to check out water line connection. Remove line on top of fridge and put water into cup then check leaks. SR#7727663952; ordrng 1 W11043013 (VALVE)"
Lance V.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Needs work- found broken heater tube wires causing fill tube to be iced over. No water delivery to ice maker. Wires too short for repair, In result we will need to re route with new refrigerator door assembly as well as side user interface.; ordrng 1 W11129497 (dor-fip) and 1 W11314429 (PANEL UI)"
James M.
DISHWASHER WHIRLPOOL WDF750SAYM0 Replaced lower rack wheels. U it now working as intended. Customer approves function at this time.
James M.
RANGE AMANA AGR5330BAW1 Found unit with door handle hanging from one side. Opened door and reattached door handle. Unit now working as intended .
Aaron B.
WASHER WHIRLPOOL WFW5090JW0 "Called tech line unit had an f3 and F75 code , tech line said replace the customer main board ordered part; ordrng 1 W11334605 (MAIN BOARD )"
Tyler F.
WASHER MAYTAG MVWC465HW Customer stated that unit is making a different grinding noise. Removed and replaced gear case actuator and cam kit gear case. Tested all works good at this time.
Aaron B.
WASHER WHIRLPOOL WTW5000DW1 " Unit washer is grinding and leaking water on the floor , needs gear case leaked oil on everything ordered parts to correct the issue ; 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)"
Tyler F.
DISHWASHER WHIRLPOOL WDF130PAHW1 Customer stated that the unit is not washing. Found sump has voltage but not pumping. Removed and replaced sump tested all works good at this time.
Francisco S.
FREEZER MAYTAG MZF34X20DW00 "Removed and replaced drain tube, Found out noise is refrigerant flow. Low side line frosting up. Unit has defrost issue RS for Thursday.; ordrng 1 W10316428 (heater) and 1 W10383615 (thermistor,fc) and 1 W10718163 (contrl-box)"
Antonio D.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced upper 3 lights module assembly and tested. Working ok.
Antonio D.
REFIRGERATOR WHIRLPOOL WRF757SDEM00 Ran electronics leak detector on evaporator. No indication of leaks. Replaced compressor and recharged system r134a 5.50ozs.
Chase F.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Called WPLTS, Spoke with jk. Told to steam it out and quarter inch water line to push through. Look for kink if not able to push through. Was not able to push through water line. Lost cell connection. Spoke with Rick from WPL. Informed him I tried to push quarter inch tubing through and was unable to do so due to kink. Per WPL this unit is u repairable and is being submitted for exchange. Job complete. SR# 7727660684"
Chase F.
WASHER WHIRLPOOL WTW4816FW2 "F8e1, found bad valve, solenoid not opening up. Replaced valve. Tested. All ops now testing out normal. Job complete."
Chase F.
WASHER WHIRLPOOL WFW92HEFC0 "F0e1, F3e1, F5E2, found tube to pressure switch came loose. Reconnected switch. Tested and calibrated. All ops now testing out normal. During test found MAJOR soap build up, indicating this cx is using an obsessive amount of soap. Instructed cx to take it down a bit on detergent usage. Unit working by design. Job complete."
Chase F.
REFRIGERATOR WHIRLPOOL WRX988SIBM Found compressor completely dead not running at all causing unit to not cool at all in RC or FC. Unplugged unit from power and grounded out prongs to ground for 30 seconds. Plugged back in and compressor kicked on right away. Unit now testing normal time of repair. Job complete.
Aaron B.
DISHWASHER MAYTAG MDB4949SHZ0 Replaced the pump spray arm tested operations normal now at this time
Erick S.
MICROWAVE WHIRLPOOL WOC75EC0HS03 Received incorrect boards and panel. Not for this unit. Will need to re-order; ordrng 1 W11261165 (cntrl-elec) and 1 W11428561 (CONTROL PANEL)
Jaime G.
REFRIGERATOR WHIRLPOOL WRS321SDHZ "Reinstalled condensers pad at front. Went on the back rework sealed systems lines. Separated them so they don’t vibrate with other and or back panel. If what I did don’t work. Compressor will have to be replaced, and may be just maybe that will help. Not sure"
Patrick C.
DRYER WHIRLPOOL MGDB400VQ0 Noise. Needs repair kit. Quoted 251.78. Removed and replaced tested unit. All ops chedked good
Chase F.
DRYER WHIRLPOOL WGD4850HW0 Found bad ignitor not igniting for heat to come on. Installed new ignitor from truck stock. Unit now heating with no problems. All ops now testing normal. Job complete. ; used 1 279311 (IGNITOR KIT & BRACKE) from stock
Chase F.
DRYER WHIRLPOOL WED5000DW2 Unit not powering on. Confirmed 240v at outlet. Did not receive any continuity coming from thermal fuse. Replace fuse. All ops now testing normal. Job complete.
Chase F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found loose connection to LED light causing intermittent lights to come on. Resecured harness to LED. Lights now coming on with no problems. All ops now testing normal. Job complete.
Frank P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stating vibration noise came backNow it returnedCalling tech supportSpoke to rick Explained situation Went through diagnostics togetherFollowed noise,too order damper motor 1 more time if that doesn’t work after Then it’s no repairable So I’m ordering part; ordrng 1 WPW10196393 (damper control assy)
Chase F.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "All ops testing normal, icing up on back wall of FC. Put into an 8 hour force defrost. All ops testing normal. Job complete."