The unit had a broken piece upon arriving and diagnosing washer saw that piece was from actual outer tub and spin basket is not sitting either the cost of the repair will over exceed the cost of a new one so Cx will just buy a new machine and will only pay service charge. Job completed.

"The freezer ice maker was not making ice, per Cx once they replaced with new filter stopped making ice completely, when started diagnosing issue found that ice maker lever arm was off and it was off once put arm down heard water come in and now will start making ice, job completed. https://app.iwallet.com/a/295c09ca9e19"

Found the wash basket leaning to the left side. Adjusted the left rear and front leveling feet now the basket is centered. Tested washer with a load of towels in rinse and spin all ok.

The washer was not pumping out the detergent when needed, looks like the hose on the motor pump was filled with dry soap and reason why wasnt putting soap through, cleaned off hose now Cx will test make sure all is good.

"Unit was not turning on, but light from dryer was turning on did a hard reset and pressed and hold power as well to reset main board issue is now fixed now turning on and spinning no further problems, job completed. "

"Called tech line John Checked operations unit is dispensing water correct I smelled and tasted water it seamed ok to me John asked what kind of water line to the refrigerator is hooked up to the unit , he said the water line connected to the refrigerator could be the problem but the refrigerator doesnt produce anything to cause the water to taste differently, braided water line is a rubber based water line could be the issue and to replace the water filter in either one of those things covered under the extended warranty. Customer will be responsible to replace the water filter in the waterline going to the refrigerator on their own."

"Checked the unit , refrigerator fill tube was iced over , cleared out fill tube , tested ice maker , filled operations ok now at this time ."

Reinstall oven. The screw holes were stripped. Right Trim piece was little bent. Trim piece is on flush and straight. The CX inspected the unit before we left and gave us approval.

Removed old unit. Installed new unit. New unit operating as designed.

Installed new sump assembly and retested for leaks. None found at time of service.

Installed both parts and ran an components in diagnostics. Unit is now working.

Found loose wires at bottom of tub. Reconnected and tested. Unit is now working.

Unit was making excessive noise after shifting and spinning. Found debris in slider which was keeping it from engaging fully with motor. Removed debris and re-tested. Unit is now operating without issue.

Replaced moldy filter manifold all tested good

"Replaced right hand door , customer had part"

Replaced slider all tested good

"Found failed slider, replaced slider all tested good ; used 1 W10734521 (Slider) from stock"

Installed new parts. All ops now working as designed.

Cx needed assistance with installing new filter. All functions working as designed.

Customer is complaining that fan is not coming on. Master reset control and calibrated. Removed fan and reinstalled. Fan now coming on with no issues. All functions now working as designed.

Confirmed blockage in pump. Cleared blockage and reinstalled pump. Unit now running and functioning as designed.

Found pump With a buzzing type sound. Found pump bracket was a little loose not allowing pump to fully be intact. Adjusted pump now pump running and functioning properly. Icemaker not working as designed.

"Fixed- installed new parts (cntrl elec, pump) calibration test pass- auto test pass- no leaks- no errors- unit now working as designed- cx ok repair."

"Fixed- installed new parts (harness, ice maker) ice maker cycled and water filled mold- cx ok repair"

"Fixed- installed all new parts (cntrl elec, pump) calibration test pass- aura test pass- no leaks- no errors- unit is now working as designed- cx ok repair"

"Fixed- installed new part (cntrl elec, ice maker harvest and water filled mold- cooling and temperature are working fine as fine- cx ok repair"

"Fixed- installed new parts (valve, switch) freezer light is now working- ice maker fill test pass- cooling and temperature are working fine- cx ok repair"

File # 7736857276 from whirlpool test line error codes 03 door switch failure- 10 sensor sensor has failed- cx has the time repair at this time-

Installed new cap and tested unit working as designed

Had to reset door spring

"Unit had had bad float switch, replaced and tested unit working as designed"

Replaced the coffee maker and ran cycle. Unit passed all tests and is operating as des.

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

"Cx states igniter doesnt stop clicking. Turned on all igniters. Cx stated that issue occurred after cleaning stove. I explained to Cx that if the stove is used while wet, it may short the spark module. Spark module and every other component operating as designed. Job complete."

Hot water valve threads are damaged. Replaced valve. Tested unit. Unit operating as designed. Job complete.

"Remove the bad compressor and install the new compressor on the unit, and drier. Vacuum the unit, and unit hold the vacuum. Recharge the unit with 5.2 oz of R134a. Retest the unit and now unit is working properly. Inform the customer they need wait to the unit cooling down for 24 hrs. Job complete."

"Upon arrival found unit with burner on the right front no light it up correctly. Check the unit and found the burner for the left front was mix with the right side, this burners was on the wrong position. Relocated the burners, and now unit is working properly. Job complete."

"Upon arrival found unit no working properly, check the unit and noticed the flame star good but the decrease, this situation is something to do with the gas supply. Recommend the customer to call the gas company to address this situation, this because the range has the same problem with the flame. Job complete"

"Upon arrival found unit with light bezel coming of, readjust this light bezel and now are in the right position. Additional customer is going to request a new vent hood, this because whirlpool already offers that. Job complete"

"Removed and replaced parts listed, gave unit slight tilt forward and asked cx to run a few loads to test it out."

"Removed and replaced parts listed, tested ops unit working as designed."

Removed old and Replaced all 4 suspension rods and springs. Verified the tub is more stable in high spin. Unit is functioning as designed.

Removed old sump and motor and installed new assembly. Ran normal cycle and Verified no water leak is present. Drain pump is functioning properly. Unit is functioning as designed

"Contacted GE techline, determined that the customer is adding too much clothes per load. Advised customer to use bulky items cycle to allow the maximum amount of water, cycle preset will only wash small loads equivalent to the amount of water which is allowed. Techline stated the washer motor was being overloaded. Unit is functioning as designed Case# 10580951"

Installed part tested check out ok complete no dents or dings cause by tech.

Installed parts tested check out ok complete no dents or dings cause by tech.

Installed new module tested ok complete

"Installed main control board. Assembled unit returned to place. Restored power, ran calibration cycle. Passed. All ops normal"

"Removed power and water. Replaced main control and valve. Assembled the unit, restored power and water. Calibration cycle passed. All ops normal."

"Removed the pre-cooler. Installed replacement cooler, and filter drier. Vac and charged the system. Unit holding charge. Unit cooling. Allow24 hrs for temps to set. ; used 1 WPW10143759 (Filter drier) from stock"

"Bad igniter, installed new igniter, unit is now operating properly as designed at this time of service, customer approved repairs"

Replaced part that was needed. Tried out the actuator first. Tested and ran full test. Checking unit for any other codes. Unit was stuck in a weird mode. But passed test. Checking for codes. No codes. Job completed

Steamed out unit.sent pictures to James tech line l 10578439. 800-386-1215. Unit is going under review. For replacement. Job completed. Customer will notified between 2 and five business days.

Sounds like a pair of shoes stuck in unit. Possibly a dryer repair kit. Used dryer repair kit and solved the issue. Tested and is working as designed. Job completed ; used 1 4392065 (Dryer repair kit) from stock

Tested and replaced valve. Unit was over filled in icemaker. Unit was also splashing over with fill tube witch was replaced. No added valve assembly and unit filled ice tray and didnt go over. Job completed. Customer already paid for labor and resolved issues on leaking in bin. Job completed

Installed the new gaskets as indicated by technical support

Installed the new Drive assembly dryer OK

Microwave works intermittently Adjusted the holder micro switch on the left hand side assembly. Microwave OkNOTE: Customer did not buy plate

After a long wait. Found a leak on the waterline going to the icemaker. This was a pinhole. Cut the line and installed a fitting component

Replaced defective ice maker and cleared fault code. Cycled ice maker without failure.

Replaced drive belt and tested.Tested ok

Replaced all led modules in fresh food section and freezer.Tested ok

Replaced defective evaporator fan motor.Tested ok

Replaced damaged pump hose.Tested ok

Front shipping brace not removed and unit was not leveled. Removed brace and leveled.

Replaced defective ice maker that would not cycle.Tested ok

"Cx stated that unit making strange noises. Stated that another company had come out and fixed it but it is still making noises. Checked error codes, no errors. Ran spin and agitate testing. No noises. Ran auto testing and customer pointed out vibration noise during drain.. when water is empty at end of drain cycle. Unit makes vibrating sounds. Normal operation. Vibration from drain hose pressed against back panel when pushed against wall. Unit is working as intended."

Installed new console and retested unit with customer present. Unit now working as designed job completed

Install dryer repair kit and re-tested unit now. Sounds normal. Job completed.

Cycled unit and found bad connection. I control board call the unit fell. Secured connection. Re-tested unit now working as designed. Job completed

"Cycled unit and found loose door hinges causing door, not close properly. Tightened and secured hinges retested doors not open and closing as designed job completed"

Cycled unit and found bad connection to igniter causing unit to fill. Secure connection to re-tested unit now working as designed job completed.

"Found unit with off balance error code found defective suspension, fixed suspension, tested unit and is working properly, customer education on use and care of unit."

"JB. Out 7/14/23. Installed replacement bearing top ASM and bearing slides as needed.reassembled unit and tested with customer unit runs quietly again.Customer stater new additional issue as of today, dryer is taking very very long dry times and not drying completely.Inspected vent hood and found 75-80% restricted. Recommend customer calla professionally duct cleaning service to clean the dryer ducting inside the walls. Also foil type ducting installed behind the dryer poses a potential for fire and or risk of death. It is the home owners responsibility to replace this duct with RIGID METAL No charge to customer.JOB COMPLETE"

JB out 7/14/23Customer states load and go automatic detergent dispenser does not release detergent. Upon arrival found set up for Spanish language. Reset control panel to display in English. Tested load and go option and found disabled. Instructed customer how to enable load and go feature and explain how the automatic dispenser works. Tested operation with Customer and Verified. Presence of Detergent. InWash water indicating detergent dispenser is now operating properly. No parts needed. No charge to customer. Job complete.

JB out 7/14/23 customer states freezer drawer does not close properly and allows frost to build inside ceiling of freezer. Also freezer drawer makes noises when opened and closed. Upon arrival found unit not leveled properly by installer. Open freezer drawer and inspected freezer basket. found not properly installed and rubbing preventing door from closing 100% aligned and reinstalled freezer basket. Adjusted cabinet level also unit leans slightly backwards and doors close and sealed better. No parts needed or used. Recommend customer remove toepanel grill every three months for the life of the product and vacuum and brush the condenser coil is clean to maintain high energy efficiency level. No charge to customer. Job complete

"JB out 7/14/23. Customer states newly install dishwasher will not fill with water and therefore not run. Upon arrival found newly installed dishwasher not installed correctly. Issue number one installer has not adjusted the leveling legs on the dishwasher so that the gap between the dishwasher top, and the countertop bottom has been filled. This has left a large gap And needs to be corrected. This is a cosmetic issue, but was not installed correctly. Secondly, the dishwasher drain hose was not installed onto the existing air gap device rather the installer install this drain hose directly to the garbage disposer completely negating the air gap operation. Use of an air gap is required as outlined in the supplied installation guide from the manufacture of the dishwasher. Thirdly, the existing garbage disposal, which is not a new install still contains the knockout plug within. The dishwasher cannot drain water into the garbage disposal, so the water does not leave the dishwasher and the dishwasher is on the board. Computer has tripped the error code for not draining. Number one disposer knockout plug needs to be removed. Number two dishwasher drain line needs to be correctly installed to the airgap device and the airgap device needs to be correctly installed onto the garbage disposer port. I have cleared the store and error code and test of the dishwasher with the drain line disconnected and run into a bucket. Verified in the presence of customer. Dishwasher will fill and run and Drain. Installation corrections are not covered by the manufacturer and I have referred the customer back to the installation company for resolution. No parts used or needed. No charge to customer. Job complete."

"JB OUT 7/14/23Verified Date of purchase is May of 2022, unit is beyond the manufactures warranty period. Rated accepted verbally. Tested washer and verified fill, agitation lid lock and drain functions properly. Customer has declined repair estimate today and will purchase a new washing machine. Estimate is good for 30 days from todays date without repeating service calls last diagnostic charge. No repair made. Job complete."

"JB out 7/14/23. Customer states that intermittently the dishwasher will not complete a cycle nor drain water out and display the F9 E1 error code indicating a drain issue. Upon arrival inspected dishwasher and found unit installed by installer on evenly. Dishwasher leans to the left and the machine is not level. Tested dishwasher in normal wash cycle. Verified correct water filter and wash functions. Cancel cycle and observed machine. Drain water and shut off. Verified unit drained only a small amount of water and left in the sump of the dishwasher tub, causing the F 9E error code 2 be stored at approximately 19 minutes of runtime. Tested full function again then canceled and initiated a drain sequence. Open the cover of the airgap and Verified water being pumped from dishwasher is greatly restricted. Removed dishwasher from cabinet installation. Found factory drain hose is connected to a rubber hose extension due to the need for a longer drain in this installation. also found installer had attached factory drain line up high to back of cabinet behind dishwasher causing a high drain loop. removed clamp holding factory portion of drain hose in a high drain loop. Tested unit again before reinstalling into cabinet. Verified in presence of customer unit now drains water out from dishwasher through drain hose extension through air gap device at the proper flow rate and the water empties from the dishwasher sump wells in the required amount of time set forth in the software program. Restriction has been removed. Re-tested again and present. customer verified. Dishwasher is now draining properly. Reinstalled unit into cabinet installation. Tested drain function one final time. Verified unit is draining and operating as designed. In a short customer she should not have the F9E1 error code any longer . Adjusted cabinet level so unit is now level in it installation. No parts used. No charge. Job complete."

Found gasket ripped replaced tested working properly

Found rack wheel dislodged reinstalled tested working properly

This is new construction also a installation issue unit is not level with cabinet tryed to contact super no luck

Installed timer and tested unit. Unit is working properly. Customer approves function at this time.

Installed control. uI and Icemaker. Tested unit. Unit is working properly. Customer approves function at this time.

Installed control. UI and cooling fan. Tested unit. Unit is working properly. Customer approves function at this time.

Installed service door and tested unit. Arms are washing properly. And cleaning the dishes. Found water was heating and door was getting cloudy due to unit heating. Informed customer IT IS IMPORTANT to purge water line to allow water going into dishwasher to be 125 degrees. Informed customer dishes NEED to go into dishwasher dirty. Customer is going to try and call back if problem occurs. Found excessive soap suds without soap be8ng added.

Customer with dryer ink isues. Found unit getting to small of load.s. Informed customer to add more. Dropped front feet slightly to allow clothes to work forward while tumbling. Unit is working properly.

Switch ignition was not fully clicked onto manifold. Causing unit to turn with the knob so not fully going into a the off position. Secured ignition harness to manifold and tested unit. Unit is working properly. Customer approves function at this time.

Found unit not functioning properly due to faulted control board. Replaced control with Pre-ID and tested unit. Unit is working properly. Customer approves function at this time.

Removed and replaced ice maker. Cycled ice maker. All tests good.

Removed and replaced thermistor and FC evaporator fan motor. Tested unit. All tests good.

Customer stated that ice maker stopped making ice. I cycled and reset ice maker. Ice maker cycled and filled. I took temp reading in both compartments. Temps are normal. I verified proper water pressure. All tests good. Reset main control through diagnostic. All tests good.

Unit not heating. I tested unit and found voltage to ignitor but ignitor not glowing. Failed ignitor. Removed and replaced ignitor. Tested unit. All tests good.

Replaced all selected parts Unit working properly as required

Technical Service Pointer #: W10756177BUpper rack is broken Replaced adjuster assembly Job is completed

Cx states that unit is making noise during spinning After running diagnostic test find that belt was out of position and broken SPLUTCH is loose to gearcase and broken shield cover picture provided Cx refuses for any service Called Whirlpool Tech Support and documented Spoke to Steve S.R # 7736861498Job is completed

Cx states that unit is not working After running diagnostic test get error code F5E0Unit has a bad door latch. cx needs time to decide Job is completed

Replaced compressor pulled vacuum it held recharged unit no leaks ran unit it has good heat exchange frost pattern is forming on evaporator Job complete

Replaced drier pushed nitrogen found no leaks pulled vacuum pressure held recharged unit ran unit it has good heat exchange Job complete