Local Reviews
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Kenneth M.
WASHER WHIRLPOOL WTW5000DW1 Installed control and motor and tested unit. Unit is now working properly. Customer approves function at this time
Tyler F.
DRYER WHIRLPOOL WGD8000DW3 "Customer stated that unit is making noise. Found rollers making noise. Ordering rollers and idler pulley in stock.; ordrng 1 279640 (pulley,idler) and 6 WPW10314173 (support)s"
Tyler F.
RESIDENTIAL REFR KITCHEN AID KRSC503ESS01 Customer stated that water filter is stuck. Removed filter and found housing is not pushing filter out. Ordering filter housing in stock.; ordrng 1 WPW10394053 (housing)
Raymond H.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Upon arrival cx had water housing he wanted replaced.-Replaced housing and tested, unit functions as designed."
Darren A.
REFRIGERATOR WHIRLPOOL WRF736SDAW14 "Ran unit through diagnostics, all checks pass, refrigerator had stopped making noise prior, all cooling functions are nominal."
Raymond H.
RANGE WHIRLPOOL WFG505M0BS0 "Installed door gasket, tested unit. Unit functions as designed."
Erick S.
REFRIGERATOR WHIRLPOOL WRS325SDHW Found main control not reading thermostat causing unit to over cool. Unit will need a new thermostat and control replaced; ordrng 1 W11174836 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)
Tyler F.
DISHWASHER KITCHENAID KDTE254ESS0 Customer stated that the unit is not turning on. Found dead wall outlet. Tried unit on another outlet and found interface is not taking all selections. Removed and replaced interface tested all works good at this time.
Tyler F.
COOKTOP KITCHENAID KECC667BBL01 "Customer wants to replace cooktop. Removed and replaced,cooktop. Tested all works good at this time."
Tyler F.
RESIDENTIAL REFR WHIRLPOOL WRT519SZDB Customer stated that the seal on the refer door came out. Pressed seal back in door and tested all works good at this time. Noise is from compressor after defrost and is normal.
Erick S.
WASHER WHIRLPOOL WTW5000DW1 InStall new parts on unit. Re-tested it and it passed all test with no failures. Job complete.
Darren A.
MICROWAVE KITCHENAID KEMS309BSS01 "Replaced control panel, checks out okay."
Raymond H.
OVEN AMANA AGR5330BAS3 "Upon arrival control unresponsive, voltage at board, needs control.; ordrng 1 WPW10556708 (cntrl-elec)"
Raymond H.
MICROWAVE KITCHENAID KMBS104ESS02 Upon arrival unit is a display module with outter door dented and broken. Needs door.; ordrng 1 W11243152 (door/mw)
Darren A.
FREEZER WHIRLPOOL WZF34X16DW00 "Seal reset itself, re leveled unit to facilitate self closing of door, checks out okay."
Hector Z.
WASHER MAYTAG WTW7500GC2 "On 01/17/20 I ordered a Lid (W11130236), it doesn’t was delivered to me. I reordered the part and rescheduled.; ordrng 1 W11130236 (lid)"
Jonathan C.
WASHER/COMMERCIA MAYTAG MVWP575GW0 Tested found over suds condition also found loose wire on control for lid lock
Jonathan C.
UPRIGHT / CHEST WHIRLPOOL LFFH17F3QW Can’t read model and serial on unit
Jonathan C.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Found doors installed wrong reinstalled tested working to spec
Raymond H.
WASHER MAYTAG MVWC465HW2 "Replaced splutch motor, capacitor and shifter, tested 7nit. Unit functi9ns as designed."
Francisco S.
COOKTOP WHIRLPOOL KICU500XBL Found unit completely dead. Found proper power to unit. Ordering parts and please reschedule upon parts arrival.; ordrng 1 W10396615 (display) and 1 W10607547 (module) and 1 W10857230 (module)
Francisco S.
OVEN/MICRO COMBO JENN-AIR JMW9527DAS Checked unit me door seals properly. Air. Cx is referring to is cooling fan which is normal ops. Oven door hinges need replacement. Part requires door hinge receptacles to be replaced as a kit. Ordering parts.; ordrng 1 WP71001970 (seal- door) and 2 WP74010284 (hinge- doo)s and 2 WP74011337 (bracket)s and 4 WPY706189 (screw)s
Isidore A.
DISHWASHER KITCHENAID KDTE704DPA0 "Removed outer door panel and old detergent dispenser. Installed new detergent dispenser, test for leaks and operation. Dishwasher working as designed."
Jonathan C.
WASHER WHIRLPOOL WTW7000DW1 Installed control and console tested working to spec
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Found sensor not reading correctly replaced ICEMAKER tested working properly
Aaron B.
DRYER MAYTAG MGDB765FW0 "Unit grill is bad , warped and snagging cloths ,ordered parts to correct the issue ; ordrng 1 W10120998 (screen) and 1 W11086603 (lint screen GRILL) and 2 WP3387223 (electrode)s and 1 WPW10298258 (harns-wire)"
Jonathan C.
COOKTOP WHIRLPOOL WCG55US0HB00 Installed regulator tested no leaks working to spec
Kevin M.
DRYER MAYTAG MGD6630HC0 Customer stated the unit was making a loud sound when customer would start a load. I tested unit and found no error codes and was unable to duplicate sound customer was hearing. I tightened panels to help with cabinet vibration. All tests good.
Kevin M.
WASHER WHIRLPOOL WFW70HEBW2 Unit leaking during cycle. I tested unit and found leak coming from door boot. Removed and replaced door boot. Tested unit. All tests good.
Jonathan C.
WASHER MAYTAG MHW5630HC0 Tested unit found damper broken; ordrng 1 W11316766 (DAMPER)
Francisco S.
DISHWASHER WHIRLPOOL ADB1400AGW "Checked unit found drain pump not working. Tested connector found 120 vac, removed and replaced drain pump. Tested ops unit now checks ok."
Aaron B.
WASHER MAYTAG MHW8200FW0 "Replaced the dispenser , switch , cam asm , tested unit now works correct at this time"
Aaron B.
DISHWASHER KITCHENAID KDTE204ESS1 "Checked the unit found unit pump and motor not working anymore, mr declined to repair at this time "
Danny G.
DRYER MAYTAG MGDC465HW0 Unit won’t start a cycle Found broken door switch Need to order parts and rs call ; ordrng 2 WPW10569603 (switch-dor)s
James M.
DRYER - GAS MAYTAG MGDB766FW0 Tested unit and found slight thumping from bad roller wheel. Ordering new repair kit. Will return when parts arrive. ; ordrng 1 4392067 (dryer repair kit)
Hector Z.
DRYER - ELECTRIC WHIRLPOOL MED3500FW Replaced: Door (W11229601). Tested ok.
Erick S.
WASHER MAYTAG MVWB865GW0 Found unit with FAD1 area code indicating long fill air. Tested valves and found both hot and cold feeling. Unit will need new valves; ordrng 1 W11172234 (housing)
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDBM No water to the unit. Checked the unit out and no water going to ice maker or dispenser. Water valve isn’t working. Solenoids not opening. Removed and replaced. Tested unit. All ops checked good
John B.
WASHER WHIRLPOOL WFW9290FC0 customer not around or available.
Jonathan C.
DISHWASHER KITCHENAID KDFE104HWHO Found loose wire to control board reinstalled tested working to spec
James M.
DRYER MAYTAG MGDB835DW4 Installed new gas burner. Unit can now be hooked up properly to gas line.
Danny G.
WASHER WHIRLPOOL WTW5000DW3 No spinning clothes Test unit a found error code of off balance Ran a test cycle and unit completed with no issues and no leaks Calibrated washer Showed client how to load washer and what cycles to use depending on load and showed client how much soap to use Unit is working properly
Andy H.
REFRIGERATOR KITCHENAID KBSD602ESS00 Not dispensing ; ordrng 1 W10271509 (motor) and 1 W10769115 (ice-contnr) and 1 WP2318082 (shaft)
Joe M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced parts unit is now functioning as designed.
James M.
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Unplugged unit, Installed new control and powered unit back on. Control opened right away. Unit now working as intended."
Patrick C.
MICROWAVE WHIRLPOOL KHMC1875BSS0 "The install of the unit is super unsafe advised customer to make accessible and call us back. Model number is correct but I can’t look up parts for microwave mounting hardware ; 1 MOUNTINGSCREWS"
James M.
WASHER WHIRLPOOL WFW86HEBW1 Replaced bellow and clamps. Tested unit. Unit no longer leaking and is working as intended.
Patrick C.
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 "The cover is no longer available. Needs to be changed. Will cause further issues ;1 W10273055 (NLA)"
Patrick C.
RESIDENTIAL REFR WHIRLPOOL WRS325SDHZ01 Found the unit no cool. Compressor high amp draw. Needs new compressor ; ordrng 1 W10507884 (compressor)
William L.
KITCHEN WHIRLPOOL WDT970SAHZ0 "F2E1, adjusted dispenser door slider, ran self diagnostics, dispenser functions , tested ok"
Andy H.
WASHER AMANA NFW5800HW0 "Not filling with hot water, instruct customer on water line to unit. Tested unit working properly"
Patrick C.
REFRIG/SIDE-BY-S WHIRLPOOL WRS950SIAM Filter housing isn’t closing spring and guide have broke. Needs new housing ; rqstng P&A on 1 WPW10394053 (housing)
Jonathan C.
OVEN WHIRLPOOL WFG505M0BS3 Found board has burnt spot on it needs board; ordrng 1 W11126814 (cntrl-elec)
Andy H.
WASHER WHIRLPOOL MVWX655DW1 "Customer STATES that clothing not turning in cycle, called techline advice me that unit is working correctly and to instruct customer on loading garments in loose heaps evenly around basket walls. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the wash plate, load them in loose piles around the sides of basket. Try mixing different sized items to reduce tangling."
Joe M.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Job rescheduled.
Andy H.
WASHER WHIRLPOOL WFW6620HC0 "Door not closing, repaired door lock removed and reinstalled switch tested unit working properly"
Joe M.
WASHER MAYTAG MHWE251YG00 Contacted customer will return tomorrow on my day off.; schdld next appmnt for 1/25 SAT 2 pm
Patrick C.
WASHER AMANA NTW4516FW3 Long or no fill error stored. Hot water valve isn’t opening and allowing water flow. It just hums. Needs new water valve. Removed and replaced. Tested unit. All ops ch3dked good
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Need to document issue with wp tech line- cntrl is not responding when you press the start button, cx has to unplug unit then plug it back in, ck for voltage at wall outlet and found 120v, reschedule cx for Wednesday am ; schdld next appmnt for 1/29 WED !"
Cruz B.
DISHWASHER WHIRLPOOL WDF550SAHS0 "Need more work- found drain hose to have a cut causing unit to leak when draining, only problem with unit, ordering part for unit. ; ordrng 1 W11243398 (hose-drain)"
Francisco S.
DRYER WHIRLPOOL WHD5090GW0 "Spoke to tech line will be ordering base to repair unit.; ordrng 1 W11095574 (base)"
Francisco S.
WASHER WHIRLPOOL WFW8620HW1 Ordering gasket before coming out. RS as son as it comes in please.; ordrng 1 W11318722 (bellow)
Andy H.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Door damaged ; ordrng 1 LW10636409 (dor-fip) and 1 W10884775 (nameplate)
Cruz B.
FREEZER WHIRLPOOL KRSC503ESS01 "FIXED 4 FTC- cx claims unit is producing ice every other day, tested ice maker in diagnostic it failed, tested fill valve it failed, I then installed new parts (ice maker, inlet valve) test ice maker in diagnostic 44 it passed, test 45 fill test passed allow 12-24 hours for ice production, cx ok repair."
George Y.
DISHWASHER WHIRLPOOL WDT750SAHW0 Found dishwasher not washing need to replace sump pump ok to order.; ordrng 1 AssemblyW11087376 (PUMP)
Cruz B.
DRYER WHIRLPOOL WED49STBW1 "Fixed- installed new parts (wheel, motor, dryer repair kit) I then tested unit in a high heat cycle it heated fine, runs quiet, unit is operating as designed, cx ok repair. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Cruz B.
WASHER WHIRLPOOL WFW560CHW0 "Complete- cx claims unit is leaking water, ran a diagnostic test mode when draining water is splashing out from discharge tube causing water to spill into floor, informed cx to notify a license plumber to inspect discharge tube, cx said they will do that, unit is operating as designed, cx ok repair."
Danny G.
WASHER WHIRLPOOL WTW8000BW0 Broken door hingesReplaced door hingeAnd reinstall unit and client ran a clean cycle with affresh Unit is now working properly .
George Y.
WASHER MAYTAG MHW8200FC0 Installed part tested check out ok complete. No dents or dings cause by tech.
Joe M.
WASHER MAYTAG MVWB765FW2 Personally called customer will run call tomorrow on my day off.; schdld next appmnt for 1/25 SAT !
Dane K.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tech line down.
Lance V.
REFIRGERATOR WHIRLPOOL WRT311FZDB00 "Fixed-replaced motor evap, control, and thermostat. Unit now fully operational and powering on. Allow 24hrs for cooling."
Michael M.
REFRIGERATOR KITCHENAID KRSC503ESS01 Removed and replaced control board W11172798 and UI W11340518Rebooted unit and ice dispenser now ops as designed and Cx is happy job complete
Dane K.
REFRIGERATOR KITCHENAID KRFF507ESS01 Only the supports or pulled. The control and the evaporator fan motor are sitting on the shelf per the office staff.
Michael M.
WASHER MAYTAG MVWX655DW1 "Cx states unit will fill and agitate but not drain or spin properly.Not finishing the spin cycle properly.Agrees to OOW service feeF8E1- long fill no fillRan manual hot and cold and water valves do not engage or hum. Ran manual agitation and console flashes but basket does not spin.Started normal wash cycle and unit began to fill and started turning as designed. Faulty main control board , Cx denied repair, will replace unit due to age , job complete"
Tom R.
DISHWASHER WHIRLPOOL WDT720PADM2 "Upon arrival, unit showing F2E2 error code. User Interface still responding with keys, but no change to display. Visual inspection shows Wire Connection good, order UI and Control Board./UI - (W10815487) GreyControl Board - (W11413274); ordrng 1 W10815487 (panel-cntl) and 1 W11413274 (CNTRL-ELEC)"
Danny G.
DRYER ELECTRIC WHIRLPOOL WFW96HEAU0 Damage door seal Client had partReplaced and install new door boot Reinstall washer and ran a clean cycle and u it is working and no more water leaks
Danny G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 No power or lights on drawer ui Found broken harness and damage ui Replaced door and ui controlReinstall unit and door is opening and closing and sealing properly and ui control are working
Danny G.
DRYER MAYTAG MGD6630HW0 Unit is taking too long dry clothes and clothes comes out wet Ran a test cycle and use vent kit and found restricted vent Advised client for unit to dry properly and steam properly vent needs to be cleared Showed client how to turn off steam cycle and also steam off on wrinkle control option Dryer is working properly
Jonathan C.
WASHER MAYTAG MVWC565FW1 Found loose wire on water valves and drain too far down drain reinstalled wire and reset drain line tested working to spec
Kenneth M.
WASHER MAYTAG MVWX655DW2 Found unit shaking and banging. Found unit with missing suspension bushings on the front. Tub sitting sideways. But leveled. Ordering new suspension. Rescheduled customer for wednesday 1-29-20; ordrng 1 W11130362 (Suspension)
Dane K.
REFRIGERATOR KITCHEN AID KRSF505EWH Removed and replaced door and tested unit. Unit functions normal now
Steven W.
BUILT IN MICRO KITCHENAID KBHC179JSS03 "Won’t go into diagnostics. Control panel keeps beeping, displaying 77777. Found keypad shorted. Membrane switch and microcomputer are discontinued. Advised customer to purchase new MW. Complete."
Raymond H.
RESIDENTIAL REFR WHIRLPOOL WRF993FIFM00 Parts; 1 W10893939 (cntrl-elec) and 1 W11389713 (CONTROL)
Kenneth M.
RANGE KITCHEN AID KDRS483VSS04 Installed keypad and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
WASHER MAYTAG MVWC565FW0 Installed motor and control and tested unit. Unit is now working properly. Customer approve function at this time.
Tyler F.
REFIRGERATOR WHIRLPOOL WRF560SEYW00 Customer stated that the freezer is door is stuck. Found ice maker overflowing and leaking. Customer to defrost unit. Whirlpool is paying for parts. Customer to pay labor and service call.; ordrng 1 4317943 (icemaker only) and 1 WPW10238100 (valve-inlt)
Kenneth M.
DRYER MAYTAG MEDC465HW0 Found a scrapping noise. Found screw that tightens down drum find loose scraping kn the inside of cabinet. Tightened down screw and tested. Unit is now working properly. Customer approves functions.
Kenneth M.
DRYER WHIRLPOOL WED4850HW0 Found unit not heating. Broken element coil. Proper power. But not powering element. Replaced element with tek sti and tested unit. Unit is now working properly. Customer approves function at this time ; used 1 279838 () from stock
Jonathan B.
WASHER WHIRLPOOL WTW5000DW Replaced defective gearcase. Forgot actuator.; schdld next appmnt for 1/25 SAT !
Jonathan B.
WASHER MAYTAG MVWC565FW1 Found defective actuator.; ordrng 1 W10913953 (actuator)
Erick S.
OVEN KITCHEN AID KOSE500ESS Removed unit from wall. Installed new components on unit. Re-tested it and it passed all test with no errors. Job complete
Alejandro C.
REFRIGERATOR KITCHENAID KBRC36FTS03 "Found the unit not cooling normal,replace thermistor,check compressor condenser and refrigerator fan motors running normal"
Randy C.
WASHER WHIRLPOOL WTW8500DC3 Did not receive parts for job control or harness. . Ordering plate and set up for Tuesday. Cx okayed. ; ordrng 1 W10752283 (washplate)
Darren A.
DRYER WHIRLPOOL WGD4815EW2 "Removed obstruction from blower, re leveled unit, cycled tested, checks out good."
Joe M.
REFRIGERATOR JENN-AIR JFFCC72EFS00 Need to call techline. Will return. ; schdld next appmnt for 1/29 WED 3 am
Kevin M.
WASHER AMANA NTW4516FW3 Unit not finishing cycle. I put unit into diagnostic cycle and tested drain system. I found unit would make no sound. I tipped unit back and found broken wire at drain pump. I fixed wire and secured. Tested unit. All tests good.
Joe M.
DISHWASHER WHIRLPOOL Will return and I need drain pump .
Jonathan B.
MICROWAVE WHIRLPOOL WMH32519HV4 Found loose connection to fan. Fixed connection. Tested unit and is working properly.
Tyler F.
WASHER WHIRLPOOL WFW6620HC0 Customer stated that the door boot and dispenser is leaking and unit will not turn on. Removed and replaced main control user interface door boot and dispenser. Tested all works good at this time.
James M.
WASHER MAYTAG MVWB766FW1 Unit has error for stuck ui keys. Tested unit and found start key pressing when it should not. Ordering new ui. Will return when parts arrive. ; ordrng 1 W11135391 (console)
Darren A.
WASHER WHIRLPOOL WTW5000DW2 "No codes present, recalibrated washer, cycle tested unit, checks out okay."
Cruz B.
REFIRGERATOR WHIRLPOOL WRT111SFDM04 "Need more work- unit needs a new refrigerator door, door has dent, cx states unit did not come with a ice maker, cx said there ordered this unit with a ice maker, unit is brand new dent on door came like that. Refrigerator is located in unit 230. ; ordrng 1 LW10751126 (dor-fip) and 1 WPW10315447 (icemaker)"
Kenneth M.
WASHER MAYTAG MVWX655DW2 Found unit shaking and banging. Found unit with missing suspension bushings on the front. Tub sitting sideways. But leveled. Ordering new suspension. Rescheduled customer for wednesday 1-29-20; ordrng 1 W11130362 (Suspension)
Michael M.
RANGE KITCHENAID KFGD500ESS04 Cx states drop panel on upper cook top is pitted and would like drip pan replaced.Took quick pic of damage to drip panel. Needs stainless panel W10330921.Job complete
Hector Z.
WASHER MAYTAG MVWC565FW1 Customer states washer not running. I checked for voltage at the control and there was 120 VAC present. Ordered control (W11162438).; ordrng 1 W11162438 (cntrl-elec)
Darren A.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced faulty rack adjusters, rail rollers binding,ordered needed parts.; ordrng 8 WP9743002 (gasket)s and 4 WPW10078083 (dishrack wheel)s"
John B.
REFRIGERATOR KITCHENAID KRSC503ESS01 "The refrigerator appears to be getting too cold at times, need to replace the main control. The water froze in the line so it would not dispense ice or water but now at this time people does. See my notes; ordrng 1 W10395554 (rack-wine) and 1 W11172798 (cntrl-elec) and 1 WPW10440266 (cover) and 1 WPW10531022 (trim-pan) and 1 WPW10531082 (pan-meat)"
Erick S.
WASHER MAYTAG MVWB865GW0 Installed new parts on unit. Re-tested it and it passed all test with no errors. Job complete
Erick S.
WASHER MAYTAG MVWX655DW Cycle unit and found called valve not opening causing unit not to advance and wash. Axis control and found bad connector at solenoid. Repaired connector and secured harness. Re-tested it and unit is now feeling and passed all test. Job complete
John B.
WASHER WHIRLPOOL WTW7000DW4 "Called a whirl pool technical line, they refer me to a white residue bulletin for this particular model. Something that we all know about as technicians. They referred a customer to her poor customer service. We have been sent out six times they recommend not to go out in service this machine again or any other machine sector one time for white residue. There’s no problem with this machine except it makes white residue. No error codes"
George Y.
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Found refrigerator freezer with not full frost pattern ok to replac evaporator and compressor.; ordrng 1 CompressorW10779331 (COMP) and 1 EvaporatorWPW10608485 (EVAP)
George Y.
DRYER WHIRLPOOL WGD4616FW Found dryer timer not functioning ok to order part.; ordrng 1 WPW10436302 (timer)
John B.
REFRIGERATOR MAYTAG MRT118FFFZ05 "There was a leak after lock ring connection on the dryer. Had to replace the dryer filter, vacuum the system out. Recharge with Freon 134. Refrigerator test good at this time."
John B.
WASHER WHIRLPOOL WFW3090JW0 "The shipping bolts were left on, the customer used it several times and damage the back cabinet so bad that I cannot fix this. The customer will get a new washer."
John B.
WASH/DRY COMBO WHIRLPOOL MLG2000AWW "Rust around the bleach dispenser, but the part is no longer available. The system still works. Adjusted the light sockets at the light Bob will come on. We installed the van inside the dryer. Cleaned out the lint catch in the washer. Give a few instructions on keeping the washer clean"
Raymond H.
DISHWASHER KITCHENAID KDTE204DSS0 "Upon arrival cx states unit stops mid cycle and never dries the dishes. Found cracked heater. Pulled codes and found shorted OWI and diverted motor not finding home position. Needs sump assembly, sensor and heater.; rqstng P&A on 1 WPW10455260 (pump&motor) and 1 WPW10705575 (sensor)"
Kenneth M.
WASHER WHIRLPOOL WTW7000DW4 Installed rotor stator and control. Tested unit. Unit is now working properly. Customer approves function at this time.
Raymond H.
COOKTOP WHIRLPOOL WCE55US0HB01 Cooktop sent was 24” cooktop cx has is 31” ; ordrng 1 W11223301 (cooktop)
Dane K.
MICROWAVE OVEN KITCHEN AID KMBS104ESS02 "Removed and replaced door hinges, door, switch holder and spring and tested unit. Unit functions normal now"
Dane K.
WASHER MAYTAG MVWC565FW2 Upon arrival the unit would not function it would just click. Found lid lock faulty. Removed and replaced lid lock and tested unit. Unit functions normal now
Raymond H.
DRYER WHIRLPOOL WGD5000DW3 Installed door seal with adheasive. Informed cx to wait 24 hours before use.
Patrick C.
WASHER MAYTAG MVWC565FW2 Unit having issues where it runs all day never switches over cycle. Found an error long or no fill. Ohmed out the valves and they were in range.checked operations and the valves seemed to allow proper amount of water in. Ran auto test all seemed well. Needs to be calibrated. Calibrated machine. Tested unit. All ops checked good
Cruz B.
WASHER AMANA NTW4516FW3 "Parts did not come in"
Cruz B.
WASHER WHIRLPOOL WTW7500GC2 "Need more work- found gearcase to leaking oil onto floor, ck for codes found f7e9 locked rotor, cx states unit is competing cycle as well, wash plate is also stuck at shaft, ordering parts for unit. ; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy) and 1 W11130238 (cntrl-elec)"
William L.
WASHER WHIRLPOOL WFW6620HW0 "Replaced ACU brd, ran self diagnostics, unit operating as designed."
William L.
OVEN WHIRLPOOL WFG505M0BS3 "Found gas regulator Shuteoff not switched to on position, set shutoff to on position, ran bake cycle, unit operating as designed. Instructed cx regarding install instructions."
George Y.
DRYER MAYTAG MGDC465HW Found thumping sound wen dryer running found warp tub need to replace ok to order part.; ordrng 1 W10899578 (drum)
William L.
RANGE - ELECTRIC AMANA ACR4303MFB4 "Cx reporting issues with cooktop operations, Found no problems with oven, instructed cx regarding cooktop operations with video, unit operating as designed."
Hector Z.
WASHER MAYTAG MVWB835DW0 "Customer states washer filling with water and not doing nothing else after that. I checked the unit and I found multiple problems like: Broken Wash Plate, Control not activating the Lid Lock, and worn out Bearing.The customer declined the estimate."
Cruz B.
WASHER MAYTAG WTW4800BQ1 "Fixed- installed new part (agitator) calibrated unit for wash performance, ran diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, unit is working as designed, cx ok repair."
George Y.
WASHER MAYTAG MVWX655DW2 Found washer board intermently not functioning need to replace control board ok to order part.; ordrng 1 0053472 (power control board)
Cruz B.
WASHER MAYTAG MVWX655DW1 "FIXED 4 FTC- Cx claims unit will not turn on, ck for voltage at wall outlet and found 121v, R & R cntrl elec calibrated for wash performance, ran diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, no leak, unit now working as designed, cx ok repair. Used cntrl elec from job (282352)"
Isidore A.
DRYER WHIRLPOOL WGD96HEAW2 "Pulley frozen , motor pulley W10837625 stripped. Removed top and front panels, old belt, rollers and pulleys . Installed new dryer kit 4392067 and motor pulley W10837625; used 1 W10837625 (DRIVE PULLEY 46.32) from stock"
George Y.
OVEN JENN-AIR JJW2830WS02 Found oven getting up to 50 degrees higher at times not consistent need to replace panel control ok to order part ; ordrng 1 W10617330 (panl-cntrl)
Lance V.
WASHER WHIRLPOOL WFW6620HC0 "Fixed, replaced both hot and cold valve assembly. Ran and tested, no leaks. Unit now fully operational, working as designed. Verified test# 12 passed"
Tyler F.
WASHER MAYTAG MVWB765FW3 Customer stated that the unit keeps filling with water and never advances in the cycle. Checked for error codes and found error code for long fill. Cycle tested unit and u it ran through diagnostics. Reordering control and pressure switch hose; ordrng 1 W11195970 (cntrl-elec) and 1 WP353244 (pressure switch hose)
Cruz B.
COOKTOP WHIRLPOOL WFG505M0BS3 "Fixed- installed new part (module spk) tested all burners and found them to be working as designed, no clicking noise, cx ok repair. "
Tyler F.
RANGE WHIRLPOOL WFG320M0BS3 Customer stated that the stainless steel trim is coming off. Ordering door skin not ins stock.; ordrng 1 W11176456 (glass-door)
Lance V.
DRYER WHIRLPOOL MED5630HC1 "Found dryer not cycling properly due to venting issue. Vent test failed, and instructed customer needs to have home venting serviced/cleaned. Dryer vent goes to the roof"
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed part tested check out ok complete. No dents or dings cause by tech.
George Y.
RANGE WHIRLPOOL GY397LXUQ04 Resition plate retested check out ok complete .
Steven W.
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics. No error codes found. Found dispenser leaking. Needs dispenser, ACU.Dryer needs to be removed for access . Customer to remove dryer.; ordrng 1 W11318755 (DISPENSER ) and 1 W11319991 (CONTROL PANEL ) and 1 W11322903 (ACU)"
Steven W.
DOUBLE WALL OVEN KITCHENAID KODE507EBS04 Ran diagnostics. No error codes found. Per customer he couldn’t turn off upper oven, not heating. Heating properly at this time. Noisy upper convection fan.Needs console per tech line, convection fan.; ordrng 1 W10860984 (CONVECTION FAN) and 1 W10916763 (CONTROL PANEL- BLACK SS)"
Rod H.
WASHER MAYTAG MVWB835DW4 "Seems to shimmy, shake and dance aroundProblem codes indicate an off balance d condition and a stuck key.Stuck key seemed to be a temporary condition and did not reappear after running diagnostics.off balanced condition was corrected by reinserting RO leveling foot. No other issues revealed."
Rod H.
MICROWAVE AMANA AMV2307PFS3 Returned to replace defective part tested and as designed op returned
Steven W.
WASHER MAYTAG MVWB880BW0 "New basket was sent damaged( not properly packed ). Reorder basket.Replaced rotor. Needs basket, and water inlet valve ( overflowing dispensers ); ordrng 1 W10549509 (BASKET), 1 W10853723 (VALVE, LOG)"
Rod H.
WASHER MAYTAG MVWB865GW1 Cx CONCERNED with water level and was told by call taker at whirlpool that machine was calibrated for restricted water usage in California.Cx still not convened that water levels experienced for loads washed are to be as experienced.As far as machine op.........appears as designed with no problem codes stored in memory.Factory techline contacted.
Steven W.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Ran diagnostics. FC door is closing properly. Needs adaptor kit per service pointer # W10842568, upper FC shelf is warped causing front cover to pop off.; 1 W10864519 (ADAPTOR KIT ) and 1 W11387053 (UPPER FC BIN)"
Rod H.
RANGE WHIRLPOOL WFG540HQES1 No one called for service here
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Water leaking inside refrigerator Confirmed Leaking at icemaker.......replaced valveNo other leaks recurring.; pckd up 1 8201815 (connector)
Steven W.
DRYER-GAS WHIRLPOOL WGD8620HW1 Ran diagnostics. No error codes found. Found vent hood partially clogged. Advised customer to call duct cleaning service. Tumbling and heating properly at this time. Advised customer to use timed dry for small loads. Complete.
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Door was defective. Pic in system ; ordrng 1 W11307257 (dor-fip)
Steven W.
WASHER AMANA NTW4516FW3 "Ran diagnostics. Had f5e1, f5e2 error codes. Cleared error codes. Found lid lock broken. Replaced lid lock. Fills, agitates, drains, rinses, and spins properly. Complete.; used 1 W11307244 (LATCH) from stock"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found unit with crisper drawers support shelf broken. Ordering new crisper shelf. Rescheduled customer for wednesday 1-29-20; ordrng 1 W11127833 (Crisper shelf)
Lance V.
DRYER WHIRLPOOL MEDX655DW1 "Needs work- unit is only heating in low/medium settings. Issues are Within the temperature switch, not proving output 120v on selected high and sanitize. We will need to re route with parts.; ordrng 1 W10562712 (swtch-temp)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Fixed- installed new parts (diffuser, cntrl elec) I then inspected the following compressor, lights, doors, cooling, temps, ice & water dispenser are all working as designed, cx ok repair."
Isidore A.
REFIRGERATOR KITCHEN AID KFIV29PCMS00 "Found aftermarket water filter was installed, able to remove and installed new customer supplied factory approved water filter. Test water dispenser operation ok at this time."
Lance V.
RANGE WHIRLPOOL WEE750H0HZ1 Needs work- found console assembly (user interface) not operational. Keypad does not respond to touch or any commands. Oven is not operational due to this keypad failure. We will need to get approval for repair and order parts form return ; ordrng 1 W11335274 (CONSOLE ASSEMBLY )
Kenneth M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found fridge not cooling due to air return blocked with ice. Removed ice and tested unit. Unit is now working properly. Custimer approves function at this time.
Kenneth M.
WASHER AMANA NTW4516FW3 Installed control and water valve and tested unit. Unit is now working properly. Customer approves function at this time.
Raymond H.
RANGE KITCHENAID KOSE507ESS04 Cover defective. ; ordrng 1 W11234761 (baffl-conv)
Raymond H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Parts not sent.
Tyler F.
RANGE WHIRLPOOL WEGA25H0HN0 Customer stated that the console will not unlock. Ordering console not in stock.; ordrng 1 W11339753 (CONSOLE)
Darren A.
DRYER MAYTAG MGDB765FC0 "Dryer functions normally, short cycling burner, found vent to be obstructed, customer will have vent cleaned."
Darren A.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Reset units to Fahrenheit, adjusted temperature to 36 degrees. Instructed on control settings."
Tyler F.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer stated that the door is squeaking ordering food grade silicone in stock.; ordrng 1 WP542638 (grease)
Darren A.
M/W OTR WHIRLPOOL WMH31017HW3 "Replaced turntable motor, cycle tested, checked out okay."
Tyler F.
MICROWAVE WHIRLPOOL WMH31017FS Customer stated that the 7nit is not heating. Found failed magnetron and thermostat.; ordrng 1 W10832024 (thrmst-fix) and 1 WPW10693025 (magnetron)
Raymond H.
REFRIGERATOR MAYTAG MFI2570FEZ06 "Upon arrival cx states unit is freezing food in RC section, for good measure replaced damper control to prevent leak. Unit f7nctions as designed."
Raymond H.
KITCHEN WHIRLPOOL WDF330PAHW2 Upon arrival cx states unit is not dissolving soap from dispenser. Found unit not filling with water but unit starts cycle. Found float switch stuck in upper position. Secured float and tested unit functions as designed.
William L.
REFRIGERATOR WHIRLPOOL WRF555SDHB00 "Found water valve head leaking when water filter is changed, ordered water reservoir/head Assy; ordrng 1 W11346622 (WATER RESERVIOR/HEAD ASSY)"
Steven W.
WASHER MAYTAG MVWC565FW1 "Tried to run diagnostics. No LEDs on. Found control shorted by roaches. Needs control. No hot water, draining into garden with no siphon break, using extension cord."
Tyler F.
DISHWASHER WHIRLPOOL WDT790SAYM0 Customer stated that the unit will not start. Stated diagnostics and found that unit is shutting off on its own. Removed and replaced main control calibrated and tested all works good at this time.
Timothy J.
OVEN WHIRLPOOL WFG320M0BB2 Control is getting 120 vac .there are no fault codes and the harness has good continuity. The control will deliver 120vac to the bake CKT for about 1 second and then is kicks off I. do not see voltage to the control drop out when this happens. Unit needs a new control board; ordrng 1 W11126814 (cntrl-elec)
Hector Z.
DRYER WHIRLPOOL WGD8000DW3 "reschdle"
Timothy J.
DISHWASHER KITCHEN AID KDTE234GPS Replaced inner door. Unit checks ok.
Timothy J.
MICROWAVE WHIRLPOOL WMC50522HW0 Customer states the unit arcs when in use and the clock resets when they use the timer. The unit is a full exchange warranty unit. Instructed customer to contact WP for resolution.
Timothy J.
DRYER MAYTAG MEDX655DW1 Inspected unit and found it has the correct voltage to it. Ran the unit and found it cycling at the appropriate temperatures. When I moved the cord the unit shut off. Noted the outlet looks like it has melted some. Informed customer that the outlet was the reason for the poor performance. Customer will repair the outlet and report if needed.
Darren A.
WASHER WHIRLPOOL WTW7500GW0 "Replaced faulty console, replaced gearcase (bearing noise) recalibrated unit, checks out okay."
Darren A.
WASHER MAYTAG MVWB865GW0 "Replaced power relay board, dripping stopped, recalibrated unit, cycle tested, checks out okay."
Hector Z.
WASHER MAYTAG MVWX500BW0 "Customer states washer not finishing the cycle, and noisy in the spin cycle. I checked the unit and I found worn out Drive Hub, and Control not sending voltage to the aLid Lock. Ordered control (W11100673), and rescheduled. ; ordrng 1 W11100673 (cntrl-elec)"
Hector Z.
RESIDENTIAL REFR WHIRLPOOL WRS588FIHZ00 "Customer states refrigerator not dispensing ice. I checked the unit and I found an uneven Dispenser Coupler, replaced Coupling (WP2220458). Tested ok."
Hector Z.
WASHER MAYTAG MVWX655DW2 Customer states washer not finishing the cycle. I set the unit in diagnostic and there was a F0E5 code (Off Balance). I found nothing wrong with this washer. Tested ok.
Danny G.
WASHER WHIRLPOOL MVWB765FW Unit is making loud noise when agitating and spinning Found faulty gearcase Need to order parts and rs call ; ordrng 1 W10754448 (clutch) and 1 W11393685 (GEARCASE)
Danny G.
REFRIGERATOR KITCHEN AID KRFC704FSS Unit is making loud noise inside freezer Found frozen evap motor due to frost build up on freezer evap Need to order parts and rs call ; ordrng 1 W10865318 (fan) and 1 W11204566 (harns-wire) and 1 W11333076 (CONTROL) and 1 W11394920 (EVAP COVER WITH FAN )
Dane K.
DRYER - GAS WHIRLPOOL WGD4815EW2 Removed and replaced burner and timer and tested unit. Unit functions normal now
Dane K.
MICROWAVE WHIRLPOOL WMH53521HZ2 Customer said they called into the office and canceled .
Dane K.
WASHER WHIRLPOOL WFW6620HW Upon arrival unit was taking too long to spin the clothes and clothes were coming out wet. Found a broken impeller in the drain pump. Removed and replaced drain pump and tested unit. Unit functions normal now
Danny G.
WASHER WHIRLPOOL WFW6620HC0 Unit is not spinning clothes When putting unit into test mode unit would just shut off Ordering main controls and stator ; ordrng 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec) and 1 W11354541 (STATOR )
Rod H.
WASHER MAYTAG MVWB835DW3 Leaks water in standby and during rinse and spin.Could not confirm complaint although the hot and cold water valve body was loose. Tightened resecuring valve body seal.As designed operation was experienced throughout service call.
Danny G.
REFRIGERATOR KITCHENAID KRFF305EWH02 Bottom drawer is not coming out properly Found freezer rails out it’s gears position Remove door and reinstall rails properly Reinstall freezer door and unit is now opening and closing properly Advised client to allow 24hrs for unit to reach proper temp
Lance V.
DISHWASHER MAYTAG MDB7959SHK0 "Needs work- found cosmetic damage on front door panel, as well as seals are ripped/torn. We will need to re route with parts.; ordrng 1 W10864081 (gasket) and 1 W11177741 (gasket) and 1 W11361116 (FRONT PANEL)"
Danny G.
COMPACTOR WHIRLPOOL GC900QPPB6 Unit is not working Pulled unit out and test connection and motor is getting power Reinstall unit and unit started to work but once I pushed the unit back into the cabinet unit stop working Possible bad contacts on motor or switches ; ordrng 1 9871829 (switch draw tilt blk) and 1 W10439651 (motor-drv) and 1 W11243179 (switch-saf) and 1 WP777811 (switch-dir) and 1 WP9871824 (switch-off)
Danny G.
DISHWASHER WHIRLPOOL WDF520PADM7 Not washing dishes Found faulty motor Replaced motor and and reinstall dishwasher Ran a self test cycle and unit completed with no leaks and no issues Unit is now working properly
Danny G.
WASHER WHIRLPOOL WTW4850HW1 Unit has no power Found faulty control Replaced control and reinstall panel and calibrated washer and ran a self test cycle and unit completed with no issues and no leaks Unit is now working properly
Tyler F.
MICROWAVE KITCHENAID KOCE500ESS05 Customer stated that the oven showed F6E1 error code. Ordering control and thermostat in stock.; ordrng 1 W10859573 (sensor) and 1 W11179310 (cntrl-elec)
Patrick C.
RANGE KITCHENAID KFGG500ESS2 Ground ignitor and it’s still having issues. Needs dsi board and another harness; ordrng 1 WPW10511278 (module-spk) and 1 WPW10701462 (harns-wire)
Patrick C.
WASHER WHIRLPOOL WFW8620HC1 Found error f1e1 needs acu per tech sheet. Removed and replaced and another error pops up f3e1 needs ui and sensor ; ordrng 1 W11316246 (switch-wl) and 1 W11327395 (cntrl-elec)
Patrick C.
DRYER WHIRLPOOL WGD5000DW2 Found the unit having intermittent issues with the unit shutting off randomly mid cycle. It failed for me needs new timer ; ordrng 1 W10861225 (handle) and 1 WP8318268 (thermostat) and 1 WPW10185992 (timer)