Local Reviews
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Cesar H.
WASHER WHIRLPOOL MVWC565FW1 Failed control has 120 bolts to it status LED is off control not responding determined failed control policy adjustment # mos6100apl1
Aaron B.
RANGE WHIRLPOOL WFG515S0JW0 "The 2 front burner not lighting replaced the burners heads , tested ok now lights correct now verified blemished grates ordered new grates ; ordrng 1 W11394363 (GRATES)"
Cruz B.
WASHER MAYTAG MVWB835DW1 "Fixed- installed new part (drawer) I then ran a diagnostic test 51 it passed, no codes, no leaks, unit is working as designed, cx ok repair."
Leon M.
WASHER WHIRLPOOL WFW6620HW0 Cx states that unit is still leaking.After running diagnostic check find that unit during the wash cycle unit has a leak from top detergent dispenser drawer.Called Whirlpool Tech Line Support Spoke to KevinExplain the situation and suggested to order water valve and detergent and check water pressure S.R. # 7727120437; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11318755 (drawer)
Tyler F.
DRYER WHIRLPOOL MGDC465HW0 Customer stated that the dryer is not heating. Cycle tested dryer and checked vent dryer is working wothin specs. Called trade partber team to document File number 7727018766.
Cesar H.
WASHER WHIRLPOOL WTW8500DC2 Unit going off balance on most loads customer is loading unit correctly found suspension dampening worn basket has excessive bounce back rerouted for suspension rods ; ordrng 1 W11130356 (suspension)
Jonathan C.
WASHER WHIRLPOOL WTW7500GW2 Found hot valve not opening replaced tested working properly
John B.
WASHER WHIRLPOOL WET4024HW0 The washer would not unlock after completion of the cycle. Replaced main control. Replace the lid lock latch mechanism. The washer tested good. The customers happy with the results
Kenneth M.
DRYER MAYTAG MDE5500AYW Found unit not heating. Replaced thermal fuse. Checked venting. Venting good. Informed custime5 if problems continue to give us a call.
Cruz B.
DRYER WHIRLPOOL WED7500GC0 "File # 7727125781 Bruce from whirlpool tech line said to replace the door, strike and catch has been replaced door stills pops out when unit is in use, door is bold ordering parts per tech line. ; ordrng 1 W11236403 (door) and 1 W11376676 (DOOR INNER)"
Kenneth M.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Installed evap and compressor. Recharged system with 6.0OZ of R134A refrigerant and tested unit. Unit is working properly. No leaks found. Pressures checked good. Customer approves function at this time. ; used 6 R134A (Refrigerant), and 1 W10913906 (Access stub) from stock"
Chase F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new parts. Unit now getting power to UI. Tested. All ops now testing normal. Job complete.
Lance V.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Fixed- found faulty start device not delivering 120v to compressor. Replaced start device and now compressor running. Unit now fully operational, and has began cooling. Allow 24hrs for cooling ; used 1 8201786 (START DEVICE,COMBO) from stock"
Chase F.
DRYER WHIRLPOOL WGD4850HW0 Installed new door seal. All ops now testing normal. Unit working by design. Job complete.
Chase F.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed new icemaker, all ops now testing normal. Job complete."
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit not dispensing ice. Verified voltage to auger motor but motor not turning. Failed auger motor. Ordering part. ; ordrng 1 W10822606 (motor)
Chase F.
OVEN WHIRLPOOL WFG505M0BS3 Installed new ignitor. Oven now going into bake cycle with no problems. All ops testing normal. Job complete.
John B.
WASH/DRY COMBO WHIRLPOOL CGT9100GQ0 "F 70 error code upon arrival. Took down the control panel with the assistance of a technical wine at whirlpool. Went to the connections. The washer and dryer started working again. Note, there was an F 70 for both washer and dryer. The call me link is this display board. Order the part.; ordrng 1 W11040838 (cntrl-elec) and 1 W11201801 (cntrl-elec)"
George Y.
REFRIGERATOR KITCHENAID KRMF706ESS01 Found refrigerator checking ok at this time customer stating went to vacation came back notice some peas and tangerines mushy with frost bites 7727001414. Spoke to trade partners customer to call customer care complete. No dents or dings cause by tech.
Lance V.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Found icemaker broken causing no ice, need to re route with parts; ordrng 1 W11262316 (icemaker)"
George Y.
WASHER WHIRLPOOL WTW5000DW2 Found washer not filling reposition valve connector retested checking ok complete. No dents or dings cause by tech.
Randy C.
OVEN WHIRLPOOL KODE507ESS04 Found unit won’t heat properly found unit was in use before and it was working fine for maid. She let me know cx is using oven all night and day for religious purpose. Cleared error codes from previous visit. Replaced panel and sensor. Passed all tests unit heat up as designed job complete.
Lance V.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Needs work- need to order 2 stops, track and spacer to fix issue. Stops keep comping out causing top rack to fall foward. Customer to have unit removed and reinstalled for repair on return, advised if not we need waiver signed due to per existing damages to cabinetry that will get worse when uninstalling.; ordrng 1 WP3385089 (track) and 2 WP8565925 (stop)s and 1 WPW10306228 (spacer)"
Raymond H.
WASHER WHIRLPOOL MHW6630HC0 "Replaced handle and dispenser, tested, unit functions as designed."
Raymond H.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Replaced controls. Unit needs to regulate to temp.
Raymond H.
REFIRGERATOR WHIRLPOOL WRF954CIHM00 Replaced control and evap cover. Tested unit. Unit needs to regulate to temps.
Isidore A.
WASHER WHIRLPOOL WFW92HEFW0 "F9E1 long drain not verified F8E3 over suds found, test drain at approximately 1 minute 35 seconds, ok under 2 min.. no problems found at this time."
Aaron B.
DISHWASHER KITCHENAID KDTM354ESS "Replaced the left and right rails and both adjuster, tested operations normal now"
Randy C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Found freezer handle is broken. Found broken won’t stay in place for door. Screws fine. Needs new freezer door handle. Was sent the wrong one in pre Id eta is Wednesday scheduled for Thursday ; ordrng 1 W10914508 (handle)
Aaron B.
WASHER WHIRLPOOL WFW5620HW0 "Sr#7727123032 Andrew Checked operations called tech line Andrew said too much volume of water entering the dispenser , with the house valves slowed the volume down tested multiple times unit not leaking from the dispenser anymore operating ok at this time"
Aaron B.
DRYER MAYTAG MGDC465HW0 Unit has squeaking rollers replaced tested operations ok at this time after replacing them
Raymond H.
REFRIGERATOR WHIRLPOOL GB2FHDXWS01 "Upon arrival unit RC not cooling, FC frosted. Found shorted bimetal. Hinges are drooping causing warm air leak. Thermistor out of range and control shorted. ; rqstng P&A on 1 WPW10120018 (slide rail (frz)) and 1 WPW10422363 (harns-wire)"
Chase F.
MICROWAVE WHIRLPOOL WMH78019HV2 Installed new switches. Tested unit. Unit no longer tripping breakers and is heating and running complete cycle. All ops now testing normal. Job complete.
Isidore A.
WASHER WHIRLPOOL WFW86HEBW1 "F5E4 door lock error not verified, F8E1 no water entering, water valve WPW10435242 and water open. found control board WPW10635844 not working, not advancing through cycles. No codes. For ACU ERROR, part ordered.; rqstng P&A on 1 WPW10435242 (valve) and 1 WPW10635844 (cntrl-elec)"
James M.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced components and tested unit. Unit now working as intended and customer approves function at this time.
Tom R.
RANGE WHIRLPOOL WFE505W0HZ0 "Installed Control Board and Temp Probe, ran diagnostics, check okay. No damage to unit or home from tech, job complete."
Aaron B.
REFRIGERATOR JENN-AIR JFC2089BEM01 "Unit not defrosting frozen up evaporator, ordered parts ; ordrng 1 W10911102 (harns-wire) and 1 W11024089 (motor-evap) and 1 WPW10317076 (cntrl-elec)"
Hector Z.
DRYER WHIRLPOOL WGD4815EW2 Customer Was concerned of dryer been noisy during operation. I checked the unit and I found a worn out support roller. I installed a Dryer Repair Kit (4292065). Tested ok.; used 1 4392065 (DRYER REPAIR KIT) from stock
Randy C.
DISHWASHER KITCHENAID KUDS30FXSS5 " Multiple error codes stored in this unit 6-66-6 cool water. Needs hotter temperatures. 6-4 float switch stuck open. Found excessive suds. 10-1dispenser/control issue. 3-3. Thermistor/owi sensor shorted. Cx states unit shuts off in mid cycle and unit stays full of water. Ran diagnostics test. Passed runs but motor is weak and had excessive suds in machine after finished. "
Hector Z.
WASHER MAYTAG WTW7500GC2 "Replaced: Hinge (W10861714), Hinge (W11023747), Lid Hinge (WP8563965), Lid Hinge (WP8572974), and Lid (W11130236). Tested ok."
Hector Z.
DRYER AMANA NED4655EW1 Customer was concerned of dryer not heating. I checked the unit and I found an open Thermal Cut-Off (279816). Tested ok. Advised the customer to keep the vent clean.
Hector Z.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced: Thermistor (W10316760), Support (W10837626), Support (W11028224), Fan Scroll (W11098695), and Evaporator Cover (WPW10387382). Tested ok."
Hector Z.
FREEZER WHIRLPOOL WRF555SDFZ08 Customer was concerned of frosted up freezer compartment. I checked the unit and I found gap in the freezer door gasket. Adjusted door gasket. Tested ok.
Enrique R.
WASHER WHIRLPOOL WTW8500DC5 "On this washer I already replaced central electric . The problem is user interface functions does not work . Please order console . I spoke with sherami to inform the customer . ; ordrng 1 W11095624 (console), states that autho needed"
Cruz B.
WASHER MAYTAG MVWC465HW2 "FIXED 4 FTC- cx claims unit makes a clicking sound, found latch to be clicking, ck for codes and F5E2, I then installed new part (latch) calibrated for wash performance, ran diagnostic test it completed, no leaks, no clicking sound, unit is working as designed, cx ok repair."
Cruz B.
WASHER MAYTAG MVWB765FW3 "FIXED 4 FTC- cx claims hot water will continue to flow into unit when unit is not being used, found seal on hot water valve to be bad, I then installed installed part (housing) calibrated for wash performance, ran diagnostic test 51 it passed, no leaks, no codes, unit is working as designed, cx ok repair."
Hector Z.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Ice maker not producing ice at all. Ordered parts and rescheduled . ; ordrng 1 W10815476 (tube-water) and 1 W11087201 (heater) and 2 W11396033 (LIGHT SWITCH)s and 1 WPW10341329 (water valve assy) and 1 WPW10347087 (gasket) and 1 WPW10764668 (ice maker)
George Y.
REFRIGERATOR WHIRPOOL WRF560SMHB00 Installed part tested check out ok complete. No dents or dings cause by tech.
Chase F.
WASHER AMANA NTW4516FW3 Found bad gearcase making loud jet like sound. Replaced gearcase and splutch assembly. Unit now running complete cycle and working by design. All ops now testing normal. Job complete.
Chase F.
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Found bad thermistor not interacting to keep proper temp. Installed new thermistor. All ops now testing normal. Unit working by design. Job complete.
Timothy J.
FREEZER KITCHENAID KRFF707ESS01 Installed cover. Unit operating as designed.
George Y.
REFIRGERATOR WHIRLPOOL WRF535SWHV Found refrigerator ice maker not functioning need to replace valve and ice maker ok to order.; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
Enrique R.
RANGE - GAS WHIRLPOOL WFG525S0HV1 Installed cooktop . All functions tested normal
Enrique R.
LAUNDRY WHIRLPOOL MVWB865GW0 "Inspected Maytag washer . Customer concerns , water leaks during spin cycle . I tested the washer in rapid wash cycle . Found water was leaking from drain pump ( cracked ) . Installed new pump retested it . All functions tested normal . No more leaks found ."
Patrick C.
WASHER MAYTAG MVWX655DW1 Found the unit not spinning. Lid lock error. Verified issue lid latch keeps clicking. Also led out on the control. Needs control and lid lock. Removed and replaced tested unit. And also found bad hub; ordrng 1 W10528947 (drive hub kit)
Jim S.
REFRIGERATOR KITCHENAID KRFC704FBS01 Replaced faulty door.
Patrick C.
DISHWASHER AMANA ADB1400AGS1 Leaking unit. Brand new. Seems to leak from the middle. Gasket is good. Needs new tub ; ordrng 1 W10804026 (tub-dishwr)
Jim S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced ice maker unit tested ok
Patrick C.
DISHWASHER MAYTAG MDB4949SDZ0 Sump was replaced and control was never ordered ; ordrng 1 W10906430 (cntrl-elec)
Jim S.
M/W OTR WHIRLPOOL WMH32519CS2 Removed broken bulb
Tyler F.
WASHER WHIRLPOOL WTW7500GC2 Customer stated that the lid broke at the hinge. Removed and replaced lid. Tested all works good at this time.
James M.
WASHER MAYTAG MVWX655DW1 Allied new components and tried to put unit into calibration mode. Board popped/shorted when unit tried to operate spin/agitation. Rescheduling to contact techline.; schdld next appmnt for 2/12 WED !
Dane K.
REFRIGERATOR WHIRLPOOL WRX988SIBH01 Customer had the unit set to Celsius temperatures and could not figure out how to get it sent to Fahrenheit and could not figure out what was going on
Jim S.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Bad water dispenser switch; ordrng 1 W11324588 (DISPENSER )
Steven W.
WASHER MAYTAG MVWC565FW1 "Ran diagnostics. Had f0e2 error code. Cleared error code. Found latch not in top all the way( popped out ).Ran calibration. Load tested rinse and spin. Adjusted left front leg. Fills, agitates, drains, rinses, and spins properly. Instructed customer on unbalanced loads. Unit is working properly as designed. Complete."
Francisco S.
DRYER WHIRLPOOL WGD7590FW0 "Checked unit found rear left leg not making proper contact with washer, unit was vibrating. Adjusted leveling unit now checks ok."
Irvin F.
REFRIGERATOR WHIRLPOOL GI6SARXXF06 CX says ice maker is not operating. Cycled the ice maker the bail arm is not moving. Grinding while rotating. Replaced IM POWERED. cycled and filled. All ops normal.
Alejandro C.
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Found the unit not cooling, replace condenser and charge refrigerant check condenser compressor and refrigerator fan motors running normal"
Dane K.
REFRIGERATOR KITCHENAID KFIS25XVMS10 Had an emergency and was unable to make it to Taft. Called customer and schedule him for Thursday; schdld next appmnt for 2/13 THU !
Lance V.
MICROWAVE KITCHENAID KOCE507ESS07 "Needs work- found broken turn table motor shaft coupling. Motor tests ok, need to re route with parts.; ordrng 1 W11110134 (ring-turn) and 1 W11179756 (shaft-turn)"
George Y.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Found refrigerator checking ok customer concern of moisture in freezer area found back left floor not as leveled Customer to shim back side complete. No dents or dings cause by tech.
Irvin F.
REFRIGERATOR WHIRLPOOL WRF989SDAH02 The deli display led is not operating. Missing leds doors are squeaking when open or closing the door. The gasket is not seating behind the insert. The insert is cracked. Will not hold the gasket. ; ordrng 1 W10355634 (closer) and 2 W10505294 (cam-door)s and 1 W10561921 (dor-fip) and 1 W10565996 (cntrl-elec)
Jim S.
WASHER WHIRLPOOL WGT4027HW0 Open valve coil replaced water valve assembly working OK
Irvin F.
DISHWASHER KITCHENAID KUDE48FXBL0 "DEAD DW. checked thermal fuse, good. Found correct power to the control. Then nothing. Replaced control, calibrated and test passed. All ops normal."
Lance V.
WASHER MAYTAG MVWB765FW2 Called customer and Customer Needs to reschedule . She requests to reschedule for Friday morning.; schdld next appmnt for 2/14 FRI 8-12
Irvin F.
WASHER MAYTAG MVWC565FW2 Parts installed test failed. Called tech line about the issue. Slipping in spin stopping only. The sound only happens in normal operation or calibration. Replaced motor and the main control 7727122827; ordrng 1 W10677717 (motor-drve) and 1 W11320238 (CONTROL)
Tom R.
DRYER WHIRLPOOL WGD5620HW1 "Entered diagnostic, found error code F3E3. Thermistor reads good, order Control Board, tech will return with Thermistor./Control Board - (W11388045)/NOTE - PART NUMBER FROM RELIABLE, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 W11388045 (CNTRL-ELEC)"
Raymond H.
WASHER WHIRLPOOL CAE2745FQ1 Replaced control and chute. Tested 7nit. Unit f7nctions as designed.
George Y.
DISHWASHER KITCHEN AID KDTE254ESS1 Found sump pump leaking ok to replace ok to order part.; ordrng 1 W10902372 (pump&motor)
Patrick C.
REFRIGERATOR WHIRLPOOL ED5LHEXTD00 "Removed and palaces damper. Tested unit.a leak ops checked good. If issues continues, the door needs to be replaced."
Patrick C.
WASHER MAYTAG mvwb835dw3 Remove and replaced panel. Tested unit. All ops checked good
Leon M.
DISHWASHER WHIRLPOOL WDTA50SAHZ Cx states that unit is not working properly.Cx states that dishes stays wet and not clean.After running diagnostic check find that unit is turning to washing cycle not agitating after filling water.; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Patrick C.
DRYER MAYTAG MEDC465HW0 Removed and replaced tested unit. All ops cheeked good
Irvin F.
WASHER MAYTAG MVWC465HW2 FAILED. NEED SECOND OPINION.
Tyler F.
WASHER MAYTAG MVWB765FW1 Customer stated that the unit will not start. Found rotor stuck to drain pan. Customer asked to remove drain pan. Tested all works good at this time.
Chase F.
WASHER MAYTAG MHW8200FW0 "F3e1, F9e1, F5E2, F8e3, Found multiple error codes, ran through test cycle unit did not drain. Confirmed voltage to drain pump but would not engage. Installed new pump. Calibrated. Tested unit, all ops now testing normal. Also instructed cx they are using way to much soap when running cycles causing over suds error code. Unit now working by design. Job complete."
Chase F.
DRYER WHIRLPOOL WGD5000DW2 Installed handle. All ops testing normal. Job complete.
Rod H.
RANGE WHIRLPOOL WEG750H0HZ0 Oven does not heat...........remains cold and r/frt surface burner does not light.Upon arrival found oven was off and started oven. Oven functioned as designed.R/frt surface burner missing center burner cap enabling function of entire burner.This service is not covered due to missing parts.Cx will have to find cap or purchase new one. Reported to trade team.File#7727120285 Galicia; ordrng 1 W11245289 (burnr-head)
Jim S.
WASHER MAYTAG MVWB865GC0 Replaced gear case. Unit tested ok.
Tom R.
WASHER MAYTAG MVWC565FW1 "Upon arrival, unit set up outside for floor renovations, water hook ups available. Entered diagnostics, found no error codes. Visual inspection of Valve shows Cold Main Solenoid broken off from assembly, no damage to UI, replace Water Valve./Installed Water Valve, ran diagnostic tests, check okay, all components functional. No damage to unit or home from tech, job complete."
Enrique R.
WASHER MAYTAG MVWC565FW0 "Inspected Maytag washer . Customer concerns , not advancing wash cycles and makes squeaky noise . In diagnostics found long fill error code and stripped cam assembly . Installed new valve and cam assembly . Performed calibration , ran quick wash cycle test . All functions tested normal . No leaks .; used 1 W10721967 (CAM) from stock"
Danny G.
DRYER WHIRLPOOL WGD8500DC3 Unit is making loud noises Found loose change stuck between drum and felt Removed and test dryer with a load and unit is working and heating properly.
Irvin F.
WASHER WHIRLPOOL WTW7500GC2 Cx says the unit is leaving stains and is noisy. No error codes in the unit. There is blue staining on the wash plate. New jeans were washed. CX INSTRUCT USE AFFRSH SEVERAL TIMES TO REMOVED THE STAINS. ALL OPS AND FUNCTIONS NORMAL.
Randy C.
MICROWAVE JENN-AIR JMC8130DDW Need diode as well. ; ordrng 1 WPR9800486 (diode- bla)
Irvin F.
DRYER WHIRLPOOL WED7500GC0 Cx says the door will not stay shut during operation. Found the catch is weak. Door is pulling to frame. Replaced catch. Test good not opening.
Rod H.
DISHWASHER KITCHENAID KUDS02FRSS1 Clean light was blinking upon arrival. Ran diagnostics to find all functions operate and blinking clean light reset.Possible issue may have been heating element in contact with meltable object.Calibration of product fell within time spent in diagnostic parameters. Bill for trip out
Rod H.
WASHER MAYTAG MHW6630HW0 Shipping bolts had not been removed.......Cx was unable to know that those had to be removed since no operator nor installation guide was supplied with product due to display model.Consumer attempted to set in concrete which had not cured yet.
Tom R.
REFRIGERATOR KITCHEN AID KBFN402ESS02 "Found frost at front of FC Door. Visual inspection shows no leaks in seal. Customer states that IM has stopped producing ice. Light not activating, entered diagnostics, found FC Door Switch not responding, order FC Door Switch. Customer requests additional Air Filter be ordered, customer consents to paying for part./Door Switch - (W11131698)Filter - (W10311524); ordrng 1 W10311524 (air filter) and 1 W11131698 (switch)"
Tom R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "customer will reschedule, need to reschedule the appointment with Property Manager. "
Michael M.
WASHER WHIRLPOOL WFW5620HW0 Cx states when he starts the cycle nothing happens.F0E5- off bal loadRan auto service test and unit will fill and drain but not spin. Drum spins by hand. ACU just clicks and drum does not spin.Removed top cover and acu has green lightDocumented with techlineSR#7727122194Advised possible stair or ACU issueUpper harness checked and found intact.Verified 10 ohm through stator needs ACU W11322903Return Tuesday 2-18-20 12-3 requested; ordrng 1 W11322903 (A U)
Darren A.
LAUNDRY MAYTAG MVWB835DW1 "F0E3 overload code, F0E5 off balance code, F8E3 flood condition code. Reset codes, cycle test for water fill level-normal. Recalibrated washer (52), checks out okay."
Isidore A.
WASHER WHIRLPOOL WFW560CHW0 "Found control not responsive, put washer through power reset . Control now working no codes codes, put washer through a rinse and drain no problems found."
Rod H.
WASHER WHIRLPOOL WFW6620HC0 Returned to replace defective main control. As designed operation returned with no other issues.CORE WAS NOT REQUESTEDError code displayedConfirmed f4E1Faulty relay on main controlConsumer claims unable to use since delivery and will attempt to exchange from Home Depot in lieu of parts being ordered.; 1 W11322905 (cntrl-elec)
Darren A.
DISHWASHER MAYTAG MDB4949SHZ1 Installers did not remove disposer plug.
Rod H.
WASHER MAYTAG MVWC565FW2 Returned to discover that replacement hose had also split with no signs of foreign objects causing it. Ordering hose again and through cabinet coupler.; ordrng 1 W10899966 (tub to pump hose)
Danny G.
WASHER WHIRLPOOL WTW8500DC0 Making loud noises when unit is washing Found a lot of change between the tub and washplate Removed all and advised client to check pockets Reinstall washer and ran a self test cycle and unit completed with no leaks and no issues Calibrated washer Unit is now working properly
Rod H.
REFRIGERATOR KITCHENAID KSSC48QTS02 Confirmed issue called onIce door sticks opened a and seal void motor chute dr and housing assemblyPrepaid trip/diag fee. 115.00 ck# 2510; ordrng 1 WP2180353 (door-chute) and 1 WP2252265 (button-bin) and 1 WPW10260622 (cover-frnt)
John B.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Not cooling. No Freon in the sealed system. Previous work done. Installed a new dryer with die, installed a process to put on the compressor. Vacuum the system down, recharged the sealed system with Freon. Note, found no signs of a leak. Removed the piercing Valve and sealed up the hole. This may have been the leak. The refrigerator test good at this time.; used 1 WPW10143759 (DRIER ASSY) from stock"
Darren A.
WASHER MAYTAG MVWC565FW1 "Stuck in auto drain, reset unit, recalibrated washer, cycle tested, checks out good."
Jonathan B.
WASHER WHIRLPOOL WFW5090JW Found defective pressure switch.; ordrng 1 W11044866 (switch-wl)
Aaron B.
WASHER MAYTAG MVWB865GW0 Replaced the lid and lock asm tested operating ok now at this time
Leon M.
DRYER WHIRLPOOL WGD9200SQ0 Replaced power cube.Unit is not working.Called Whirlpool Tech Line Support and they suggested to order control panel ; ordrng 1 W10739618 (user interface kit)
Leon M.
WASHER WHIRLPOOL WFW5090JW0 Cx states that unit is not working properly.After running diagnostic check find that control panel UI Is responding door locked and unlock won’t start filling water.; ordrng 1 W11306664 (CONSOLE ) and 1 W11334605 (CCU)
John B.
DRIYER WHIRLPOOL WGD8620HC0 "This call was rescheduled by customer service. Need A second man and two hours minimum. This is a tight installation in a closet, in a narrow hallway.t"
Chase F.
DRYER AMANA NED4655EW1 Found connection to thermal fuse came off. Reconnected and secured. Unit now turning on and heating with no problems. All ops now testing normal. Unit working by design. Job complete.
Darren A.
REFRIGERATOR KITCHENAID KRFC704FPS00 Needs update per service pointer. Ordered needed parts.; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL )
Darren A.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Faulty sump motor, ordered sump assembly.; ordrng 1 W11025157 (pump&motor)"
Kevin M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "RC evaporator is frozen over causing cooling loss. I found thermistor reading out of range and old software on main control. Removed and replaced thermistor, main control, and fan assy. Tested unit. All tests good."
Hector Z.
DISHWASHER KITCHENAID KDTE254ESS2 "Customer STATES upper rack falling down. I checked the unit and I found broken Adjuster due to damaged rail rack. Both upper rail rack and the labor are covered under Service Pointer (W11296667) S-Code “S22916”"
Enrique R.
DRYER MAYTAG MGDB765FC0 "Inspected Maytag dryer . Customer concerns , door pops open . Door is warped , also need the hinges .; ordrng 1 W10284122 (seal) and 1 W11126813 (door) and 1 W11236403 (door) and 1 W11371722 (HINGE ) and 1 W11376139 (HINGE )"
Raymond H.
DISHWASHER KITCHENAID KDFE104DSS "Upon arrival cx states unit fills then stops, tested and found shorted sump motor, replaced sump assembly and tested, unit functions as designed."
George Y.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found dishwasher not washing need to replace sump pump ok to replace. Replaced part tested check out ok complete. No dents or dings cause by tech.
John B.
REFRIGERATOR KITCHENAID KBLA20ELSS01 "390 compressor 90 for the defrost timer.After finding out that there is a bad defrost timer, the compressor is not working either. Due to the condition in the age of the refrigerator it might be best to get a new refrigerator. Note, the freezer door doesn’t open very easily so the hinges/slides are rusting out. Don’t see it economical repair for this refrigerator.."
Jim S.
WASHER WHIRLPOOL WTW4930XW3 Strut came loose and bent. Replaced struts unit working ok. Customers water hoses are leaking
Danny G.
OVEN WHIRLPOOL KEBS179BSS00 Unit is not heating and no power Pulled unit out and replaced blower and hi limit thermostat and fuse Reinstall unit no floor or cabinet damage Power up and test oven unit is now heating and cycling Unit is working properly
Danny G.
WASHER WHIRLPOOL WFW75HEFW0 Unit is not draining.Found drain pump full of dog hair Cleaned pump and filter Reinstall unit and ran a test cycle unit completed with no leaks and issues Unit is working properly Advised client to clean washer with affresh once a month
Danny G.
REFIRGERATOR WHIRLPOOL WRS571CIHZ01 Filter is too hard to replace and temp is too cold This is an elderly couple and they have a hard time removing filter Replaced filter and also set unit to proper temp ref side was set at 34 and freezer -3 I changed the temp to 38 and 0 Advised client to allow 24 hrs for unit to reach proper temperature Unit is working properly
Leon M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Building management will email us POP.Cx states that unit is not working properly.After running diagnostic check find that has a bad sump motor
Leon M.
WASHER WHIRLPOOL WFW6620HW0 Cx states that unit is not working properly.After running diagnostic check no error code found.Water leaking from underneath of the unit.Replaced bellow.After running diagnostic check unit working properly as designed
William L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found no ice production , Replaced ice maker, ran ice maker cycle, ice maker operating as designed."
William L.
M/W OTR WHIRLPOOL WMH32519HZ3 "Bump out in cavity is production molding, adjusted door hinges, unit operating as designed, instructed cx bump in cavity is normal."
William L.
RANGE WHIRLPOOL WEG750H0HV0 "Cycled power to unit, unlocked control panel, set time and date. Tested dale functions, Unit operating as designed."
Hector Z.
WASHER MAYTAG MVWB765FW3 Customer was concerned of noises in the transition in between agitation and spinning. I checked the unit and I found faulty clutch. Replaced Clutch (W10754448). Tested ok.
Hector Z.
RANGE WHIRLPOOL WGG745S0FS02 "Customer is concerned of gas smell in the bottom oven during operation. I removed Oven bottom bake baffle to expose burner head and Igniter as well whole rear panel to expose safety valve and tubing connectors and during operation I checked with a bubble solution to check for any leak of gas. I was unable to verify the complaint, I found no gas leak. Also I noticed aluminum foil covering the bottom oven on both ovens. I recommended to the customer to remove the foil. Tested ok.**NOTE** I checked for AMPS consumption on both Igniters (3.4 amps) This is normal."
Hector Z.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Customer states freezer compartment been frosted up. I checked the unit and I found a gap in the upper corner of the door gasket (Freezer compartment). Removed freezer door and added a nylon washer to the bottom freezer door hinge. Tested ok.
Hector Z.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Customer states fresh food compartment doors (Gap in between both doors) are not the same (Top & Bottom). I checked the unit and there is a difference of probably 1/8 of an inch of the gap in between the doors (Top & Bottom), I adjusted the doors but it doesn’t get closer. Both door gaskets are perfectly making contact with the cabinet and the refrigerator is cooling properly. I contacted the Tech Line (SR#7727112731) he recommended to inform the customer to call the Whirlpool Customer Service. I also contacted the Trade Partner (SR #7727062663) and they will follow the Tech Line recommendation."
John B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "The customer is concerned of items freezing inside the refrigerator section. She lowered the temperature, but then things started melting inside the freezer. Replacing the main controller. Ordering part; ordrng 1 W11023172 (cntrl-elec) and 1 WPW10384183 (thermistor)"
Hector Z.
COOKTOP JENN-AIR JGD3430GS00 "Replaced Spark Module (WPW10475147), and Harness Wire with the Electrodes (Supply by the customer (Manufacture sends to the customer)). Tested ok."
Hector Z.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Customer states fresh food compartment not cooling enough. I checked the unit and I found an Iced Up Fresh Food Compartment Evaporator. I spoke with the customer, unit with multiples repairs, advised customer that after the repair is possible that the same problem can occur again depending in the levels of moisture in the air. The management company will contact the owner for a possible replacement of the unit.."
Danny G.
KITCHEN KITCHENAID KCGC558JSS00 Unit keeps sparking auger burner is on Test power supply and it is ok and grounded Try adjusting burner and still clicking Need to order parts and rs call ; ordrng 1 W10892340 (IGNITER ) and 1 W10903728 (SWITCH) and 1 W11121317 (SPARK MODULE ) and 1 W11344746 (BURNER HEAD) and 1 W11381273 (ORIFICE REAR CENTER)
Leon M.
WASHER MAYTAG MHW5500FC1 Cx states that unit is not working properly.After running diagnostic check find that bellow is out of position and missing clamp also Cx states about discoloration of detergent drawer Technical Service Pointer #: W11025472; ordrng 1 W10884715 (inlet) and 1 W11218344 (clamp) and 1 W11266654 (clamp) and 1 WPW10237499 (bellow)
Lance V.
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Fixed- replaced RC +FC evap motors, icemaker. Powered on unit and has began cooling. Customer to do more cleaning of shelving and says they will put all shelves back in. Unit now fully operational, please allow 36hrs for cooling."
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Fixed-extension shut off arm was dislocated from icemaker assembly causing intermittent ice production problems. Repaired and adjusted shut off arm and extension bar, Ran and cycled ok. Fan and thermistor tests passed ok . Unit now fully operational working as designed, ice maker now cycling and filling with water. please allow 24hrs for ice production"
Kenneth M.
DISHWASHER KITCHENAID KDTM354DSS5 Custimer had floor lifting a bit in front of dishwasher. Was concerned about leaking. Tested unit found no leak. Instructed customer that excessive suds was found. Adjusted rinse aid dispense and instructed customer to put dishes in dishwasher a bit dirtier. Customer approves.
Leon M.
WASHER WHIRPOOL WFW3090JW Wrong information about unit.Cx will provide POP for next visit or will contact to us via email.Cx states that unit is not working properly.After running diagnostic check find that unit is locked and console buttons are not functioning ; ordrng 1 W11334214 (CCU)
Kenneth M.
OVEN WHIRLPOOL WFE505W0HS1 Found unit with oven door not closing. Unit has busted hinge. Replaced both left and right h in nge with Pre-ID and tested unit. Unit is now working properly. Customer approves functions
Leon M.
RANGE WHIRLPOOL WEE510S0FB2 Cx states that unit is not working properly.Unit moved to other room with no electric outlet available.Cx states that front console gets hot and unit won’t light up.Ordering control panel and thermal fuse will use on return visit.Cx must move the unit to other room ; ordrng 1 W10894098 (cntrl-elec)
William L.
M/W OTR AMANA AMV2307PFW2 "Tested voltage to light socket & bulb, found voltage, checked all connections, control brd not switching properly, ordered control & line filter brd for unit; ordrng 1 W10422269 (filter) and 1 W10849846 (cntrl-elec)"
Irvin F.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "The bail arm holder on fill cup is broken. The bail arm is not operating. Removed ice maker, and bail arm. Replaced both. All ops and functions normal."
William L.
FREEZER WHIRLPOOL WRF767SDHZ00 "Found freezer led out on unit, ordered led module for unit.; ordrng 1 W11205083 (module)"
John B.
WASHER MAYTAG MLE2000AYW The retainer spring for the wax motor around the door switch. Was loose. Install the spring properly the washer tested good.
John B.
WASHER WHIRLPOOL WTW5900TW0 "The wash machine has a bad gear case. The bolt for the agitator is frozen and rusted. It will have to be broken off to remove the bolt. That being said, the washer is in excellent shape. But just need these parts to repair it."
Jonathan B.
WASHER WHIRLPOOL WTW5000DW2 Found loose connection to water valve. Fixed connection. Tested unit and is working properly
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS588FIHV Found defective ice maker. Replaced defective ice maker. Tested unit and is working properly.
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 "Inspected whirlpool washer . Customer concerns , unit not powering on . Shorted control board . ; ordrng 1 W11170319 (cntrl-elec)"
Joe M.
DRYER WHIRLPOOL WGD8000DW3 Replaced parts unit is now functioning as designed. Job complete.
Enrique R.
DISHWASHER WHIRLPOOL KDTM404ESS3 "Inspected kitchenaid dishwasher . Customer concerns , not starting wash cycles . Found miscommunication between door latch switch and control board . Need to replace both parts at same time .; ordrng 1 W10854228 (cntrl-elec) and 1 WPW10653840 (door latch)"
Enrique R.
REFRIGERATOR KITCHENAID KBFN502ESS01 "Inspected built in kitchenaid refrigerator . Customer concerns , freezer frosting up , and RC doors not closing correctly . Door mullion is broken . I replaced freezer thermistor , need mullion and hinge bracket .; ordrng 1 W10732108 (rail-mulln) and 1 W11173560 (bracket)"
Andrew P.
COOKTOP WHIRLPOOL WCG55US6HS Customer stated at center grate was cracked. Found center grate cracked. Removed and replaced center left and right grate on cooktop.
Irvin F.
REFIRGERATOR WHIRLPOOL WRS325SDHZ01 CX reports the fresh food section can either freeze or get warming in the fresh food section. The dampener gear are stripped. Replaced the dampener installed and reposition thermostat all ops normal.
Irvin F.
WASHER WHIRLPOOL WTW7000DW3 "F3/E2- inlet water temp fault, F0/E4-spin limited by water temp, F7/E9- locked rotor. Cx says the unit is leaking internally. Confirmed the inlet valve is leaking into the unit. Error codes says temp issue. Confirmed issue. Replaced inlet assembly. Test and calibrated unit. All ops normal."
Irvin F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Removed power from fridge. Installed replacement parts. Assembled unit powered. Cycled on. All ops normal.
Kenneth M.
MICROWAVE WHIRLPOOL CAE2745FQ0 Installed control board and was able to test unit. Found lid lock issue. Ordering new lid lock. Rescheduled customer for wednesday 2-12-20; ordrng 1 WPW10482836 (Latch)
Irvin F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Removed damaged fresh food door. Installed replacement. All ops and seals normal.
Kenneth M.
DISHWASHER WHIRLPOOL WDT970SAHV0 Found unit with broken adjuster kit. Ordering new adjuster kit. Rescheduled customer for Wednesday 2-12-20; ordrng 1 W10712395 (Adjuster)
Irvin F.
WASHER WHIRLPOOL WTW4950HW1 CX says the unit is bouncy. Found failed suspension. Installed replacement suspension. Calibrated unit. All ops normal.
Rod H.
WASHER MAYTAG MVWC565FW0 Won’t spinConfirmed Found loose connection in console. Tightened connection and tested as designed.
Kenneth M.
WASHER WHIRLPOOL WTW5000DW1 Found unit not spinning cloths out die to worn hub. Ordering new hub. Washplate seized. Will need to be broken off. Ordering new washplate. Reacheduked customer for thursday 2-13-20; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub)
Lance V.
DRYER WHIRLPOOL WED49STBW1 "Fixed- found faulty hi limit thermostat. Replaced thermostat, ran and tested. Unit is now fully operational"
Irvin F.
REFRIGERATOR KITCHENAID KBRC36FTS05 Ice maker is not making ice. The optics passed test. Replaced IM. TUENED ON optics. Allow 24 hrs for unit to produce ice.
Irvin F.
REFRIGERATOR KITCHEN AID KBRO36FMX00 Cx says t(entice maker is not operating. Bypassed water valve no water. Installed replacement valve. Water is flowing. Cycled IM. filled. All ops. Good.
Rod H.
RANGE WHIRLPOOL WFG540HQES1 Temps seem off......not cooking food fast enough.Confirmed Calibrated control to close in temp within 30 degrees above factory offset.Surface burners are calibrated from factory and are as normal adjustment
Jonathan B.
RANGE WHIRLPOOL WFG320M0BW2 Replaced defective bulb. Found defective housing.; ordrng 1 W10856866 (sockt-lite)
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Not related to last visit. Ice bucket will not come outConfirmed Ice bucket frozen Leave machine off for a couple days so as to thaw icemaker cover and bucket. Found door seal torn and allowing warm air into ffd compartment.......Ordering ffd dr gasket water valve and icemakerReschedule for Monday 10Feb2020 7:00-11:0am only; ordrng 1 W10830274 (gasket-fip) and 1 W11043013 (valve) and 1 WPW10300024Returned to replace parts indicated and test op as designed icemaker appeared operational without leaks.
Rod H.
M/W OTR WHIRLPOOL WMH32519HZ3 Range hood lamp does not operate consistently Confirmed Escrow closed on February 27 2019 Consumer actually moved in in March. Light bulb was burnt out due to not being secured completely in bulb holder Cx never had to change till now........they will change out bulb at their convenience. Was told by whirlpool that the service call was covered this one time only
Rod H.
DISHWASHER WHIRLPOOL WDF520PADM3 "Severe mold infestation black mold climbing up walls and cabinet behind and under product.Health hazard exists to consumer and anyone servicing/repairing product "
Andrew P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Cx stated fountain has constant drip. Ran water dispenser and pressure was fine. Ordering reservoir and water line break. ; ordrng 1 W11346622 (RESERVOIR )
Andrew P.
REFRIGERATOR WHIRLPOOL MZF34X16DW04 Cx stated unit not cooling properly. Found evap frosted over. Found open heater in unit. Ordering heater and will install control on return visit. ; ordrng 1 WPW10316428 (heater)
Irvin F.
WASHER MAYTAG MVWC565FW2 "F0/E2-suds F7/E7X NOT @ TARGET SPEED. Cleared codes. Ran 7nit components, all operational. CX INSTRUCT IN THE FEATURES AND FUNCTIONS OF THE UNIT. EXTRA RINSE IS ESPECIALLY COVERED. ALL OPS NORMAL."
Darren A.
MICOWAVE OVEN WHIRLPOOL MH6150XHQ-1 Unit is arcing in the wave guide (frame) no repairable failure. Installed part number- 8172155.
Darren A.
WASHER MAYTAG MVWB855DC3 "Removed obstruction from drain pump,checks out okay."
Lance V.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Tech line sr#7727113531Found freezer Liner And interior foam melted upper near evaporator. 6 inch is diameter, And is Not repairable due to the extent of liner melted causing defrost issue. "
Enrique R.
REFRIGERATOR AMANA AFI2539ERM01 Installed central electric rc door gasket and bin . All functions tested normal at time of service . No leaks .
Darren A.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced housing and installed customers filter, checks out good."
George Y.
RANGE WHIRLPOOL WFG515S0EW1 Installed parts tested check out ok complete. No dents or dings cause by tech.
Jonathan B.
WASHER MAYTAG MVWB765FW3 Found defective water valve. Replaced defective valve. Tested unit and is working properly.
Jonathan B.
DRYER MAYTAG MGDC465HW0 Found loose to igniter. Fixed connection. Tested unit and is working properly.
Raymond H.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Upon arrival cx states deli drawer doesn’t open and close properly, found loose deli hinges, secured hinges and tested, unit functions as designed."
Rod H.
DRYER WHIRLPOOL MLG2000AWW Won’t heatConfirmed.......gas valve won’t sustain gas flow........stuck shut.Ordering gas valve. ; ordrng 1 WP306176 (valve- gas)
Danny G.
DRYER MAYTAG MED5630HW1 Dryer vent keeps falling off Found vent off the dryer Reinstall vent into the dryer and secured it with the clamp Dryer is working and venting properly
Danny G.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 U it is not cooling properly Found faulty bi metal Used steam gun to defrost evap and drain tube Replaced bi metal Reinstall unit and power up Advised client to allow 24hrs for unit to reach proper temp
Joe M.
FREEZER WHIRLPOOL WRT519SZDM Units doors are not keeping in the cold air. Ordering doors. Customer is requesting new fridge due to this fridge having so many issues.; ordrng 1 LW10672966 (dor-fip) and 1 LW10672972 (dor-fip)
Danny G.
DRYER WHIRLPOOL MGDB835DW4 Unit is not powering on Found 120v at the outlet Test power at control and no power Removed rear panel and found loose neutral connector at power supply Reinstall connectors and power up and dryer is now heating and cycling properly
Joe M.
WASHER WHIRLPOOL WTW4955HW1 Unit needs a new basket due to the counter balance fluid having leaked out into unit causing it to bounce around a lot. Ordering parts.; ordrng 1 W10836692 (agitator) and 1 W11397111 (AGITATOR ) and 1 W11397111 (BASKET)
Danny G.
DRYER MAYTAG MGDB835DW4 Dryer is making loud noises Found faulty rollers Replaced and install dryer repair kit from truck stock Reinstall dryer and unit is working and heating properly ; used 1 4392067 (DRYER REPAIR KIT) from stock
Joe M.
DRYER MAYTAG MGDB765FW0 Unit not heating ordering parts.; ordrng 1 WP338906 (sensor) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WP8577274 (thermistor)
Danny G.
REFRIGERATOR KITCHENAID KRFF302ESS Unit is not making ice Found faulty icemaker Replaced and install new ice maker Unit cycled and filled with water Advised client to allow 24hrs for a full bucket of ice Unit is now working properly
Jim S.
DISHWASHER KITCHENAID KDTE234GBL0 Open windings in the drain pump. Replaced drain pump. Unit tested ok; used 1 W10876537 (DRAIN PUMP) from stock
Hector Z.
DISHWASHER KITCHENAID KDTE254ESS2 Customer states upper rack falling down. Rescheduled call to order parts.
Patrick C.
WASHER WHIRLPOOL MVWC565FW1 Found the unit having issues not spinning. Checked unit out and found speed basket fault. Checked belt and it was popped off of the pully and motor. Reinstalled and secured. Tested unit. All ops checked good