Local Reviews
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Hector Z.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Damaged Dual Water Valve and Reservoir. Ordered both and rescheduled. ; ordrng 1 W11043013 (valve) and 1 W11346622 (WATER RESERVOIR )
Aaron B.
M/W OTR WHIRLPOOL WMH32519HW4 Call microwave down replace the blower motor assembly tested operations unit is working as the site now
Hector Z.
DISHWASHER WHIRLPOOL WDF520PADM6 Customer is concened of dishwasher leaking. I checked the unit and I found a worn out Door Gasket. Ordered gasket and rescheduled.; ordrng 1 WPW10524469 (gasket)
John B.
DISHWASHER JENN-AIR JDB8200AWS3 Replace the missing roller wheels on the lower rack. The upper rack was was falling out of its tracks and its support. Replace both left and right tracks. Had to replace the support parts to hold it in place. The dishwasher tested good.
Cesar H.
DRYER MAYTAG MGDB835DW4 Failed pulley and drum roller worn bearings this has caused drag on belt damaging it rerouted for belt rollers and pulley; ordrng 6 W10314171 (drum support roller)s and 1 W10837240 (idler pulley) and 1 W11162091 (belt)
Cesar H.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "PO code. Power did not cut out, found frost build up in freezer, defrost bimetal indicates open on test but ohms closed, unit acting erratically determined its do to a short in freezer evap fan ; ordrng 1 W11032800 (motor-evap)"
John B.
RANGE WHIRLPOOL WEG515S0FS0 Apartment 202. The wire harness came off to take rider. Reinstalled and secure the wire connection to the igniter properly. Bake tested good in the oven.
Cruz B.
REFRIGERATOR WHIRLPOOL AFD2535DEQ "Need a sealed system tech for repair- unit need a compressor, compressor is making a loud buzzing sound, replaced start relay found same result, installed ice maker, cntrl elec, light, start relay), send part to LV ; ordrng 1 W10160407 (compressor)"
John B.
REFRIGERATOR KITCHENAID KRSC700HBS00 "The refrigerator is not cooling down properly. Replaced evaporator, replaced the filter dryer. Replaced the fan scroll. And thermistor. Recharged the sealed system with Freon. The refrigerator tested good."
Cruz B.
REFRIGERATOR MAYTAG MBF2258FEZ02 "Needs more work- cx claims ice maker is producing ice every few days, found frozen ice on evap cover and evap fan to be weak, checked freezer temp to be @ 6°. Need to order parts for unit. ; ordrng 1 W10884390 (icemaker) and 1 W11260592 (harns-wire) and 1 WPW10128551 (evaporator fan motor)"
John B.
REFRIGERATOR WHIRLPOOL MFI2570FEZ04 "Replaced the filter head for the icemaker, the water valve, and the reservoir. They were leaking and ice was freezing and cracking the waterlines. When I went to test the refrigerator the water would not turn back on. The customer needs to have a plumber come out and and replace a valve on the wall for the plumbing to the icemaker."
Tom R.
RANGE MAYTAG MGR7665WB0 "Customer not at location, reschedule on time availability with my apologies. Tech will return with Sensor and Spark Module."
Tom R.
WASHER WHIRLPOOL WFW92HEFW0 "Upon arrival, unit not plugged in. Plugged in unit, safety drain activated, no visible water in tub. Manual unlock of door good, removed articles of clothing, still no visible water, no water running out of machine during safety drain. Entered diagnostics, no error codes. Entered diagnostic tests, all tests pass with no errors. Ran diagnostic tests two more times, no error codes generated. Door Lock during diagnostics made multiple attempts each test, order Door Lock. Tech will return with Control Board, Pressure Switch, and Drain Pump./Door Lock - (WPW10443885); ordrng 1 WPW10443885 (door lock)"
Kenneth M.
DRYER AMANA NED4655EW1 Found unit not heating due to burnt out heater. Repja Ed element and tested unit. Unit us now working properly. Customer approves function at this.
Jaime G.
OVEN WHIRLPOOL WOD51EC0AS01 Found a thermal fuse blown had it replaced
Jaime G.
DISHWASHER WHIRLPOOL WDT720PADM1 Found dishwasher dead. Replaced main board unit came alive
Darren A.
MICROWAVE KITCHENAID KOCE500EBS06 "F1E5 error, ordered inverter.; ordrng 1 W10468206 (inverter)"
Jaime G.
WASHER WHIRLPOOL WTW4816FW2 Found washer blinking on spin resented computer andLooked error codes. Found none. Washer tested ok
John B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Installed the two drain hoses. Also replace the motor and pump assembly. The new pump assembly and motor, leaked all over the floor, need another pump and motor assembly.; ordrng 1 W11087376 (pump&motor)"
Jaime G.
WASHER MAYTAG MVWB835DW3 Found a defective doors lock. Had it replaced
John B.
MICROWAVE KITCHENAID KMLS311HSS-6 Rescheduling call.
Cesar H.
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced sump tested good
Joe M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced door unit is now sealing. The metal shaft was rusted onto old door and will not come off. Customer is concerned how lid fits. Ordering parts.; ordrng 1 W10347114 (shaft) and 1 W10654552 (tray-drip)
Raymond H.
MICROWAVE WHIRLPOOL WML55011HS2 "Installed fan motor, unit still doing same thing. Removed unit from buisness and will drop off in shop. ; schdld next appmnt for 4/22 WED !"
Alejandro C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found the unit compressor making noise, replace compressor and dryer charge refrigerant, check condenser and evaporator fan motor unit work normal"
Cesar H.
WASHER MAYTAG MVWC565FW0 Replaced actuator and control calibrated and tested all checked good
Danny G.
REFRIGERATOR KITCHENAID KBRC36MHS01 Unit is not cooling inside the fridge and freezer is barely freezing Found unit not defrosting due to faulty timer and defrost cycle Replaced bimetal and heater and used steam gun to defrost unit Replaced timer Ran a defrost cycle and unit is heating Reinstall cover and door Advised client to allow 24hrs for unit to reach proper temp.
Joe M.
DISHWASHER WHIRLPOOL WDF520PADM7 Forgot to screw on spray arm assembly. Screwed it in correctly and unit began to direct water flow correctly. Job complete.
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Cx reschedule for Monday requesting a morning appointment.
Jonathan B.
WASHER WHIRLPOOL WTW8500DC5 Customer education on use and care.
Jonathan B.
DISHWASHER KITCHENAID KDTM354DSS4 Replaced defective tracks. Tested unit and is working properly.
Jonathan C.
OVEN KITCHENAID KEMS379BBL01 Installed mag tested boiled water working to spec
Darren A.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced auger assembly, checks out okay."
Rod H.
DRYER WHIRLPOOL WED560LHW0 Very loud..... noisyConfirmed Heater duct deformed and needs replacementNot able to seat tightly in bulkhead.Ordering air duct; 1 W11104018 (duct-air)
Steven W.
REFRIGERATOR KITCHENAID KRMF606ESS01 1st evaporator motor and support was picked up by Rod Hastings.Replaced RC evaporator motor/ thermistor/ harness and damper control. Deiced left side of RC evaporator. Secured thermistor with foil tape and zip tie. Unit is cooling properly at this time. Instructed customer to allow 3 days for temps to stabilize. Complete.
James M.
WASHER MAYTAG MHW8200FC Found unit with long drain error code. Inspected unit and found drain pump clogged. Removed drain and cleared obstruction. Reinstalled drain and tested unit. Unit now working as intended.
Antonio D.
RANGE WHIRLPOOL ACR4303MFW3 Infinite switch was defective. Replaced and tested. Working ok.
Joe M.
WASHER MAYTAG MVWB765FW3 Replaced parts. Tested unit. Unit is functioning as designed with no error codes. Job complete.
Jim S.
WASHER MAYTAG MHW8200FC0 F0E1. Load detected in clean mode. Customer issue F5E2. Door lock failure. I tested the door lock several times and it passed all test. F8E3. Long fill cycle. I tested each of the water valves and they all tested ok. The drain hose is not too low so it is not syphoning water out. Over sudsing or an out of balance load may be the issue. I lowered the soap intake. For payment Drain pump had a broken impeller. Replaced drain pump. Unit tested ok; ordrng 1 WPW10605427 (pump-water)
Jim S.
REFRIGERATOR KITCHEN AID KRFF507HPS00 There are two issues with this unit. 1 the lights in the freezer and upper fresh food section are off. This is because of a broken wire in the box. There is no power to the freezer bulb. The bulb is not removable because of the insulation is preventing the wire from coming out. 2 the unit shuts itself off and will not power the display. This happened twice. Called tech line about the lights they called it non repairable out of warranty. I need a service number of 7727643534.They are recommending a new board and user interface for the shut down they also recommend being there when it happens ; 1 W11224256 (cntrl-elec) and 1 W11405309 (USER INTERFACE)
Francisco S.
REFRIGERATOR WHIRLPOOL WRT519SZDB05 Checked unit and found unit is working as designed. Noise cx is referring to is refrigerant flowing throughout the sealed system. Unit makes noise when it equalizes and starts up. Informed cx I will provide assessment and referred to wpl cx service.
Patrick C.
WASHER MAYTAG MHW5100DW Customer has an extended warranty she needs to call in.
Chase F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found dampner stuck open letting to much cold air into RC. Removed and repaired. RC not getting proper amount of cold air let in, instructed cx on how to load and that loading on back or side walls could cause freezing in those items. Everything now testing normal. Job complete."
Antonio D.
RANGE MAYTAG MGR6600FZ0 Replaced control and tested. Working ok.
Patrick C.
REFRIGERATOR KITCHEN AID KSF26C6XYY04 Iced in the back of fridge section. Needs thermistor. Quoted 275.89. Approved ; ordrng 1 W10316760 (thermistor)
Joe M.
WASHER MAYTAG MHWE251YG00 Unit is not leaking replaced knob tested unit job complete.
Cesar H.
DISHWASHER MAYTAG MDB4949SDM3 Filters on first pump did not catch small food particles and spray arms are now partly clogged. Also center manifold has failed clips not holding back plate causing a loss of pressure; ordrng 1 W10803178 (arm-spray) and 1 WP3400918 (upper spray arm ret) and 1 WPW10327455 (spray arm upper) and 1 WPW10571949 (manifold) and 1 WPW10605345 (arm-spray)
Michael M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced ice dispenser motor W10822606Rebooted unit and tested ice dispenser and is now spinning as designed. Cx still needs to sort out water pressure to unit for correct ice cube size. Water dispenser ops as designed job complete
Isidore A.
OVEN KITCHENAID KEBS208SSS00 "Found inner door glass broken W10755522, part ordered; ordrng 1 W10755522 (glass-door 261.67)"
Patrick C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit not making ice. Ice level control working. Valve works. E2 error code needs new ice maker; ordrng 1 W11294907 (icemaker)
Michael M.
DISHWASHER KITCHEN AID KDTE204DBL0 "Installed new OWI sensor WPW10705575Rebooted unit ran rapid advance and cleared the faults stored. Unit now fills, rinses, heats and drains as designed. job complete"
Isidore A.
WASHER MAYTAG MHW5500FW1 "Found F3E1 water pressure sensor error not verified, F8E1 no water error not verified, F8 E3 overflow error not verified. all codes /problems related to oversuds Customer well try different detergent, customer to call back if problem returns"
Patrick C.
REFRIGERATOR WHIRLPOOL GD5NVAXWA00 Removed and replaced valve. Tested unit. All ops checked good
Enrique R.
WASHER MAYTAG MVWP575GW0 "Inspected Maytag washer . Customer concerns , out of balance and not draining . Found drain pump just makes clicking noise . Control not powering on .; ordrng 1 80040 (agitator dogs) and 1 W10715787 (coupling) and 1 W11411581 (CENTRAL ELECTRIC )"
Rod H.
FREEZER WHIRLPOOL WRX735SDBH00 No cooling either compartments Confirmed Electronic issues all sealed system components seem operational when in diagnostics. But nothing in normal operation mode. Reset by unplugging product from wall but no guarantee that elctronics won’t fail again.Compressor not removing heat. No heat transferNeeds compressor and electronics replaced. No signs of refrigerant loss.Estimate declined
Rod H.
DRYER MAYTAG MGDC465HW0 "Does not dry clothes.Confirmed.......thermal fuse, ignitor thermal cut off and coil kit replaced all pre id’d from whirlpool. now as designed op has returned no gas leaks."
Irvin F.
DRYER WHIRLPOOL WED5000DW2 Timer not advancing. Found timer gets power no op. The knob is broken. ; ordrng 1 W10756270 (knob) and 1 W10861225 (handle)
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Doors squeak ang chatter when opening or closing.Confirmed Doors not aligned ......realigned and noise went away.....as designed op returned
Timothy J.
REFRIGERATOR WHIRLPOOL WRS970CIHZ00 Customer states the unit has started cooling. Installed control anyways because WPTS felt this was a control issue due to all the components tested checked ok. Unit cooling.
Enrique R.
RANGE WHIRLPOOL WFE550S0HZ0 "Inspected whirlpool range . Customer concerns , two rear burners not working . In diagnostics found f1e1 error code - internal board failure . Please order control and infinite switches .; ordrng 1 W11295998 (cntrl-elec) and 2 WP3149404 (switch-inf)s"
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed compressor and dryer vacuumed to 500 microns charged system tested working to spec
Frank P.
WASHER WHIRLPOOL WTW4815EW0 "Customer stated doesn’t agitates or spin Performed diagnostics Found F7 - E5,E6Then it goes directly to drain then fills Again Ordering partsMotor ShifterControl board; rqstng P&A on 1 W10711300 (control board) and 1 W10885487 (motor-drve), ordrng 1 W10913953 (actuator, SHIFTER)"
Enrique R.
WASHER WHIRLPOOL WTW7500GC2 "Inspected whirlpool washer . Customer concerns , washplate broke off . ; ordrng 1 W10752283 (washplate)"
Frank P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer stated not cooling Last technician ordered compressor Performed diagnostics Notice compressor isn’t getting voltagePerformed leak check Found No leaksAll other components not workingWill order parts ; ordrng 1 W11179313 (capacitor) and 1 W11238411 (WIRE,HARNESS), rqstng P&A on 1 W11387533 (ELECTRIC CONTROL), ordrng 1 WPW10448874 (start-dev)"
Patrick C.
REFRIGERATOR WHIRLPOOL WRV976FDEM00 Removed and replaced door cover rail and harness. All ops checked good
Patrick C.
WASHER MAYTAG MVWB765FW3 Reid and replaced stat clutch.tested unit. All ops checked good
Leon M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Cx states that unit is not cooling in fresh food section.After running diagnostic check find that ice buildup in freezer section next to evaporator.Ordering thermistor ; ordrng 1 W10902214 (thermistor)
Leon M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cx states that door is not closing properly.After running diagnostic check find that unit has a bad door latch.; ordrng 1 WPW10653840 (door latch)
Rod H.
REFRIGERATOR WHIRLPOOL WRS331FDDW01 Cx did not want to continue with repair attempt.
Enrique R.
WASHER MAYTAG MVWC565FW1 "Customer stated , he called Friday to cancel service . The washer is working ."
Antonio D.
WASHER WHIRLPOOL WTW5000DW3 Ran diagnostics and tested cycles. Unit operates per mfg.’s specifications. Advised client about normal and heavy cycles. Working ok.
Irvin F.
WASHER WHIRLPOOL WTW5000DW1 "Cx says the washer won’t complete a cycle. Checked error codes found one code, F8/E1-LNG FILL, F5/E2-LCK FLT. test valves, opening and filling. THE DOOR LOCKis pausing when open/closing. Removed power replaced latch, calibration passed. All ops normal."
Jonathan B.
BUILT- IN MICROW WHIRLPOOL WMH31017AS2 "Found defective fuse and interlock, switches. ; ordrng 1 W10138793 (fuse) and 1 W10269458 (switch) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock)"
Frank P.
WASHER WHIRLPOOL MHW6630HW0 "Customer stated still not draining from normal cyclePerformed diagnostics Error code F6E1 appearsWill order interface control ; ordrng 1 W11314664 (heater) and 1 W11325572 (cntrl-elec)"
Enrique R.
WASHER MAYTAG MVWC465HW2 "Inspected Maytag washer . Customer concerns , unit not powering on . Shorted control . Installed new control . Retested it . All functions tested normal . No leaks ."
Lance V.
MICROWAVE KITCHENAID KOCE500ESS09 "Tech line sr#7727647624Fixed-replaced faulty mangnetron, appliance manager, and inverter per wp tech line. Ran and tested unit, and is now working and fully operational. Heating ok. ; ordrng 1 W11179310 (cntrl-elec)"
Steven W.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Ran diagnostics. Found erratic temps. Needs adaptor kit per service pointer # W10842568. Found FC door warped, pantry door harness burnt, upper FC bin warped causing door not to close. Needs FC and pantry doors, FC bin,HV control, pantry UI. ; 1 LW10547320 (DOOR-FC SS) and 1 LW10550670 (DOOR- PANTRY) and 1 W10843055 (CONTROL- HV) and 1 W10864518 (ADAPTOR KIT ) and 1 WPW10493169 (BIN- FC UPPER) and 1 WPW10503833 (UI CONTROL- PANTRY)"
William L.
WASHER WHIRLPOOL WTW8500DC5 "F0E3, found rotational scraping noise when unit under load with clothes in it , ordered gearcase and rotor for unit; ordrng 1 W10811956 (drum assy) and 1 W10915701 (rotor)"
Chase F.
DRYER WHIRLPOOL WGD6620HC1 Thermistor came in defective with leg broken off. Ordering part and putting on for tomorrow. Confirmed with dispatch.; ordrng 1 WP8577274 (THERMISTOR)
Frank P.
WASHER WHIRLPOOL WFW560CHW0 Customer stated no wash or spin no drainPerformed diagnostics Error code F0E2 to much soap added. Instructed customer not to add so much and to use He products only and not to add to much clothes I’ve reset codesRan diagnostics Test passed No codes Job completed
Irvin F.
COOKTOP MAYTAG MER8700DS1 "The cooktop has a large break over front right burner. Cx says started as a crack then grew. Removed power, replaced element and console. The element had a broken strip. Test good. All ops normal."
Hector Z.
OVEN KITCHENAID KODE500ESS04 Replaced Appliance Manager for the upper and lower oven
Leon M.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Cx states that unit is frosting on both compartments.Called Whirlpool Tech Line Support did diagnostic.Readjust unit temperature.After running diagnostic check unit working properly as designed
Irvin F.
DRYER WHIRLPOOL WED7000DW2 The control has cosmetic damage out the box. Replacing the facia. ; ordrng 1 W11130235 (panel-cntl)
Leon M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Defrost freezer section replaced wire harness.After running diagnostic check unit working properly as designed.
Leon M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Cx states that unit is not working properly.After running diagnostic check find that ice buildup in freezer section.Defrost the unit.Cx left freezer door open.After running diagnostic check unit working properly as designed
Enrique R.
WASHER WHIRLPOOL WTW4815EW Inspected whirlpool washer . Hot water not filling . Need new valve . ; ordrng 1 W11210461 (valve)
Leon M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Cx states that unit is not working properly.After running diagnostic check find ice buildup in freezer section on both sides of mullion.Cx left freezer door open.Defrost unit.After running diagnostic check unit working properly as designed
Lance V.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Tech line sr#7727186867Fridge temps @ 60df liquid temperature, service test # 4 passed. Evaporator fridge frosting ok in test #4. Replaced faulty evaporator motor harness with thermistors. Advised allow 24hrs for temps to normalize."
Patrick C.
OVEN KITCHENAID KOST100ESS03 Picture is updated .
Darren A.
REFRIGERATOR KITCHENAID KRFC704FBS01 Ordered compressor.; ordrng 1 W11393142 (COMPRESSOR )
Juan G.
RANGE JENN-AIR JGS1450FS0 "Both oven bulbs, need to be replaced. Left side burnt out, right side broken.; ordrng 2 8009 (light bulb)s"
Enrique R.
WASHER WHIRLPOOL WFW560CHW0 Installed new console . Performed calibration . All functions tested normal . No leaks .
Dane K.
REFIRGERATOR WHIRLPOOL WRB322DMBW01 "Removed and replaced evaporator fan motor, wire harness, control board, and dampener and tested unit. Unit functions normal now"
James M.
DISHWASHER MAYTAG MDB4949SDZ0 Installed new door gasket. Unit working as intended at this time.
Danny G.
DRYER MAYTAG MGDC400VW0 Unit is not heating Found blown thermal fuse Replaced fuse Reinstall dryer Test dryer on both settings unit is heating and cycling properly on automatic and time dry Advised client to have vent clean ; used 1 WP3392519 (THERMAL FUSE) from stock
Hector Z.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Replaced Fresh Food Door Gasket ((W10917313). Adjusted with the heat gun. Tested ok.
Aaron B.
FREEZER KITCHENAID KBSN608EPA01 "Jammed icemaker stuck in between harvest, Replaced the water valve and icemaker tested operations unit is working as designed now"
Isidore A.
DRYER WHIRLPOOL WGD8620HW0 "Found coils weak removed top and front panels old coils, installed new coils and reinstalled panels. test dryer operation, ok at this time."
Raymond H.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Parts needed are RC Evap cover, main control, water housing and ice maker, cx declines repair at this time."
James M.
WASHER AMANA NTW4516FW3 Installed new latch. Tested unit. Unit now working S intended.
Rod H.
DRYER WHIRLPOOL WGD4815EW1 "Found not heat in dryerConfirmed shorted thermal fuse, WP3392519, 279769 27911 install pre id’d by Lowe’s.As designed op returned with no other issues"
Rod H.
WASHER MAYTAG MVWC565FW0 Confirmed noise coming from slipping belt as result of output drive pulley on motor being loose unable to purchase separately due to manufacturing of part. Motor replacement needed.Consumer declined estimate .
Lance V.
DRYER WHIRLPOOL WGD4815EW2 "Cannot detect any odors, also soaped connections and no leaks/bubbles. Customer had PGE out and they cannot detect any leaks within unit or connections. Advised customer this unit is working as designed."
Antonio D.
DRYER MAYTAG MGD6230HW0 Checked vent and airflow. Gas shut off was partially closed. Opened gas shut off valve and tested unit. Working ok.
Rod H.
WASHER MAYTAG MVWB835DW3 Noisey in spin cycleConfirmed Found noisey gearcase due to leakage. Tub basket actuator clutch ; 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (GEAR CASE) and 1 W10811960 (spin basket) and 1 W10811960 (spin basket) and 1 W10902814 (washplate) and 1 W10915700 (stator) and 1 W11219115 (TUB)
Darren A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Defrosted unit and replaced thermistor, passes all tests."
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Door liner not depressing interlock switch completelyHas a dimple where switch is depressed when door is closed; 1 W11307224 (dor-fip)
Darren A.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Need to return to install dye drier.; ordrng 1 W10143759 (drier (service)) and 1 W10913906 (VALVE)
Erick S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Cycled unit and found doors came out of alignment with hinge causing it not to secure properly. Removed hinge and cam and realign properly. Doors are now closing with no errors. Also found unit water source connected to hot water causing it to come out via hot. Informed customer of findings. Unit passed all test with no errors at the time of service. Job complete
Erick S.
WASHER MAYTAG MVWC565FW1 Cycle unit and found unit making noise due to bad cam assembly. Replaced assembly. Retested it and it passed all tests with no errors. Job comp; used 1 W10721967 (CAM ASSEMBLY PER CM TO LIST DEFECTIVE) from stock
Leon M.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Cx states that unit is not working properly.After running diagnostic check find that food freezing in ff section.Ordering damper diffuser ; ordrng 1 WPW10503278 (refer elect cont brd) and 1 WPW10594330 (control)
Erick S.
MICROWAVE WHIRLPOOL WOC75EC0HS03 Installed new parts on unit. Unit lights are still flickering. Last part to replace will be main control.; ordrng 1 W11179310 (cntrl-elec)
Leon M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Cx states that unit is not working properly.After running diagnostic check find that ice maker stopper is out of position.Reinstalled ice maker assembly.Unit working properly as designed
Erick S.
M/W OTR WHIRLPOOL WMH32519HZ1 Cycled unit and found unit with bad magnetron causing unit not to heat. Unit will need new magnetron and second person to bring down microwave.; ordrng 1 W11256462 (diode) and 1 WPW10693025 (magnetron)
Leon M.
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced control board.After running diagnostic check unit working properly as designed
Antonio D.
WASHER WHIRLPOOL WTW5000DW2 Checked belt and level. Tested unit with load. Unit operates as per mfg.’s specifications. Advised to watch for unbalanced loads. Diagnostics checked ok.
Erick S.
RANGE AMANA AGR5330BAB Cycled unit and found shorted harness causing all burners not to ignite. Unit will need new switch assembly.; ordrng 1 WP6610341 (module-spk) and 1 WPW10548355 (harns-wire)
Erick S.
WALL OVEN WHIRLPOOL RBS275PDB8 " Found unit with bad hinges causing door to slam down and not to properly secure in a closed position. Customer approved estimate and will replace hinges.; ordrng 2 WP4455523 (hinge-door)s"
Jaime G.
WASHER MAYTAG MGDX655DW2 Installed a new timer old one would not advance. Picked part up from coast
Jaime G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed the new 3 doorsPLEASE REQUEST DOUBLE LABOR. THANK YOU
Leon M.
RANGE JENN-AIR JGS1450DS0 Cx states that unit is not reaching proper temperature.After running diagnostic check find that unit has a bad ignitor and dsi board; ordrng 1 W10833885 (sensor) and 1 W10861656 (regulator) and 1 WPW10324262 (igntr-oven) and 1 WPW10333842 (igntr-oven)
Jaime G.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Found ice maker making some ice. Adjusted temperature, and cleared air circulation. Let’s go from here"
Antonio D.
WASHER WHIRLPOOL MAH9700AW Vanes to spin basket are broken. Ordered part.; ordrng 3 34001287 (LIFTER)s and 1 34001296 (GASKET)
Jaime G.
DRYER ROPER RGD4516FW Found an open thermal fuse had replaced. Dryer ok; used 1 WP3392519 (THERMAL FUSE) from stock
Jaime G.
WASHER MAYTAG MVWB835DW0 Installed the new control and user interface it’s now missing digitsOrdered user interface; schdld next appmnt for 4/23 THU !
Enrique R.
DRYER WHIRLPOOL WGD8000DW3 "Inspected whirlpool dryer . Customer concerns , unit not drying . Found shorted igniter and gas coils . Installed both parts ( truck stock . Retested it , All functions tested normal .; used 1 279311 (IGNITOR KIT & BRACKE), and 1 279834 (2 COIL GAS VALVE SET) from stock"
Juan G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Unit had experienced a power outage. Confirm button at U.I. not resetting when confirm pressed. Reset main control board. Checked ops, unit is working fine now."
Jaime G.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Bad mullion had part ordered; ordrng 1 W10606803 (trim-door)
Frank P.
WASHER MAYTAG MHW6630HW0 Customer stated F3E2Performed diagnostics Replaced all parts except harnessTech line support instructed me too install harness Calling tech support after installing harnessStill showing F3E2. Nothing can be done Sr# 7727510195
Juan G.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Evaporator fan not working, it needs to be replaced.; ordrng 1 WPW10514110 (motor evaporator)"
Frank P.
WASHER MAYTAG MVWB765FC3 Customer stated clicking still therePerformed diagnostics Clicking noise coming from rotorInstalled part Performed diagnostics Clicking noise still thereCalled tech support Spoke to Kevin Sr 7727633192Explained situation He says there is nothing we can doIt’s normalCustomer will have to call customer service ( Maytag )
Juan G.
DRYER AMANA NGD4655EW2 "Gas valve coils shows open, it needs to be replaced. Will also order entire valve assy in case it’s needed.; ordrng 1 W10823508 (burner-gas) and 1 WPW10328463 (coil-valve)"
Juan G.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Clogged evaporator drain tube. Iced over freezer floor and evaporator drain pan. I.M. & drain tube needs to be replaced.; ordrng 1 W10619951 (drain tube) and 1 W10882923 (icemaker)
Frank P.
WASHER MAYTAG MVWC565FW0 "Customer stated water doesn’t fill as it should and it agitates forever then it stops then they have to start all over F20/F11/F5E1Performed diagnostics Found water inlet and control board and door latch is faulty Will order parts ; ordrng 1 W11038689 (valve) and 1 W11116594 (cntrl-elec) and 1 W11307244 (latch)"
Kenneth M.
WASHER MAYTAG MVWC565FW01 Found unit with a long fill error code. Water vakve trickling in water. Replaced water vkave and found cintrok not reading levels properly. No holes in pressure hose. Replaced control and tested unit. Unit is now working properly.
Timothy J.
REFIRGERATOR WHIRLPOOL WRF535SWHV Inspected unit and found a gap at the upper LH portion of the FC gasket. Steamed gasket to soften and closed door. Gasket is now sealing to the cabinet. The drawer moves easily and the tracks are good. Unit operating as designed.
Timothy J.
WASHER WHIRLPOOL WTW5000DW3 "Installed gearcase, pulley, shield and belt. Calibrated unit. Tested unit . Unit operating as designed."
Timothy J.
OVEN WHIRLPOOL WOS51EC0HB01 UI is stainless and the unit is black. Did not install UI. Tested unit. Ran a bake cycle. Unit started the cycle without having to try multiple times. Customer to monitor the unit and report if needed.
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Unit broken agitator. Missing mounting screw. Ordrring screw and agitatir. Rescheduled customer for wednesday 4-22-20; ordrng 1 WP3951744 (Agitator) and 1 W10772621 (Screw)
Lance V.
WASHER MAYTAG MVWX655DW1 "Fixed- found loose connection to shifter, causing it to not pass calibration. Reconnected and checked loose connection . Re ran calibration and passed, auto test passed, unit is now fully operational and working as designed."
Kenneth M.
WASHER WHIRLPOOL WFW5620HW0 Installed UI. And testdd unit. Unit still not powering up. Krdrirng ACU board. Rescheduled custiner for saturday 4-25-20; ordrng 1 W11322903 (ACU)
Irvin F.
WASHER AMANA NTW4516FW3 Cx says the washer is dead and not operating. Checked error codes found one code. F5/E2-LOCK ERROR. THE issue is the water valve. Hit valve failed to open causing long fill times. Removed power replaced inlet valve. Test for fill good. Calibrated unit passed. All ops normal. ; used 1 W11210463 (VALVE) from stock
Timothy J.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Ran test 1-4,38 and 40 as directed by WPTS. Test notes-Temps: 1/51f; 2/33f ; 3/32f ; 4/32f. Test 38 150-158 watts. Called WPTS and told them on test 140 that the compressor never stopped running. Through steps 1 and 2 per the tech sheet the compressor should shut off. WPTS states ENGINEERING feels the refrigerant valve is not working correctly and stated they want that changed out. Called about having a senior tech for the repair. The service manager recommends ordering the compressor and condenser as well.This has been a long repair please give a heavy call weight so this unit can be completed. Customer called WPTP (7727002925)and was told that this would be the last repair.; ordrng 1 W10865727 (valve) and 1 W10865728 (condenser) and 1 W11025999 (compressor)"
Lance V.
RANGE WHIRLPOOL WEG730H0DS0 "Needs work- found right rear knob broken as well as center burner knob broken, preventing ignition and lighting of burner. These knobs are worn out and needs to be replaced; ordrng 1 W10818230 (knob) and 1 W11129406 (knob)"
William L.
DISHWASHER KITCHENAID KDTE104ESS1 "Found rollers Assys Melting on heater. Ordered roller for unit. Ran self diagnostics, unit operating as designed; ordrng 1 W10728160 (tine-row) and 1 WPW10175279 (retainer) and 4 WPW10195417 (lower roller asm)s"
Irvin F.
WASHER WHIRLPOOL WTW7040DW0 Removed power from the washer. Installed replacement valve. All test passed. All ops normal.
William L.
RANGE WHIRLPOOL WFG320M0BS3 "Found gas ball valve at wall not turned all the way open, turned gas valve on , tested oven functions, unit not igniting intermittently, adjusted burner low settings, ordered cap kit for unit.; ordrng 1 W10881749 (cap-burner)"
Tyler F.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Customer stated the ice on the refrigerator evaporator came back in three weeks. Removed and replaced harness. Tested all works good at this time.
Irvin F.
RANGE WHIRLPOOL WFG770H0FZ0 "The front right burner head is intermittent, starts when it want. The convection motor is not running. The test for the fan failed. Motor is dead. The control is missing led’s; ordrng 1 311255 (light bulb) and 1 W10389553 (fan-convct) and 2 W10515455 (burnr-head)s and 1 W10828141 (cntrl-elec)"
Irvin F.
REFRIGERATOR KITCHENAID KRFF507HPS00 "The fridge is not cooling at all. The hi side into the evap coils restricted. The pressure on hi side above 200 psi, low side in a restrict. Replacing evap coils. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Irvin F.
WASHER WHIRLPOOL WTW7300DW1 The valve did fail call customer gave estimate for install of water valve scheduling call for Tuesday 8 to 10; ordrng 1 W11220230 (valve)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer called into to whirlpool to tell them they double booked and the whirlpool guy already came.
Irvin F.
WASHER WHIRLPOOL WTW8040DW4 "F7/E8-MOTOR STATOR OVER TEMPChecked the motor and stator, in good shape. Found the issue is weak suspension. The tub is bouncing in operation ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11130356 (suspension)"
Rod H.
RANGE WHIRLPOOL WFG975H0HZ0 Burner not lightingConfirmed Found orifice loose and tightened. As designed op returned and no leaks
Tyler F.
REFRIGERATOR KITCHENAID Customer stated that the ice maker is leaking. Ordering ice maker in stock.; ordrng 1 W11115534 (icemaker)
Erick S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Cycled unit and found unit with bad connection at heater causing unit to possibly overheat and or make false contact.Repaired connector and secured element. Retested unit and unit passed all tests with no failures at the time fo service. Job complete
Tyler F.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stated that the diffuser is still making noise. Noise sounds normal to me but his recording sounds louder. Ordering diffuser in stock.; ordrng 1 WPW10479155 (control)
Jim S.
FREEZER WHIRLPOOL ART318FFDW06 Installed heat probe to prevent ice from building up in the defrost tray
Tyler F.
DISHWASHER WHIRLPOOL WDF130PAHW1 Customer stated that the unit is not washing. Found sump has voltage but not pumping. Ordering sump in stock.; ordrng 1 W10888591 (pump and motor)
Jim S.
WASHER WHIRLPOOL WFW94HEAW0 "This was a customer instruct issue,about the fan staying on after the washer is complete."
Tyler F.
WASHER WHIRLPOOL WTW5000DW1 Customer stated that the unit is off balance when it spins. Checked for error codes. No codes. Cycle tested unit and found suspension is worn and basket hub. Ordering suspension and hub ; ordrng 1 W10528947 (drive hub kit) and 1 W11130362 (suspension)
Jim S.
WASHER MAYTAG MVWB965HW0 "Replaced tub top, water valve and fill cup. Siliconed the edge around the fill cup. Caution the cold water valve hard to move and it may break if shut off"
Jim S.
RANGE WHIRLPOOL WFG550S0HZ1 I am not able to find a gas leak. At the gas meter with the the shut off valves on and nothing running the indicators never moved. I find no leak or a hint of gas around the oven. The customer states that the gas company stuck the meter into the burner top to get the meter to indicate a gas leak. We know though that the metal will absorb the gas and set a meter off.
Tyler F.
OVEN WHIRLPOOL WFG320M0BB0 Customer stated that oven is not heating and door glass is loose. Removed and replaced igniter and installed door glass kit per service pointer. Tested all works good at this time
Jim S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Control board not reading that the ice bucket is present. We have continuity through the wires at the board; ordrng 1 W11089236 (cntrl-elec)
Jonathan B.
DRYER WHIRLPOOL WGD4815EW2 Found defective rollers and pulley. And belt replace defective parts tested unit is working properly; used 1 4392065 (DRYER REPAIR KIT) from stock
Enrique R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Installed new parts . Now all functions work as designed . No leaks .
Kenneth M.
WASHER WHIRLPOOL NTW4516FW Found unit getting a long fill no fill. Found hor water was off and customer trying to use cold. Informed customer that cold uses hot water and if she wants to eliminate hot water to leave unit on tap cold. Customer approves.
Jonathan B.
FREEZER KITCHENAID WRV986FDEM Found defective freezer rail. Fixed defective rail. Tested unit and is working properly
Antonio D.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced module still would not work. Called tech line and went through checks. Techline suggested to replace wire harness module. Says I may have received defective one. Ordered board and harness.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Found defective ice container. Fixed ice container. Tested unit and is working properly.
Tyler F.
WASHER MAYTAG MVWC565FW0 "Customer stated that the unit is not spinning or washing. Found error code for actuator and found gear case is leaking water. Unit isn’t working in diagnostics. Ordering gear case, actuator, cam and main control not all in stock.; 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11116594 (cntrl-elec) and 1 W11395618 (CAPACITOR )"
Jonathan B.
WASHER MAYTAG MVWC465HW2 Found loose connection to control board. Fixed connection. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR KITCHENAID KRMF706EBS01 Found defective control board.; ordrng 1 WPW10624574 (cntrl-elec)
Jonathan B.
DRYER WHIRLPOOL WED7500GC0 Found loose connection to control board. Fixed connection. Tested unit and is working properly.
Antonio D.
MICROWAVE HOOD JENN-AIR n/a "U it is dead. Ed cavity sensor, switches and power board. Board is no longer available."
Jonathan B.
WASHER WHIRLPOOL WFW560CHW0 Found defective valves. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Found defective ice maker.; ordrng 1 W10882923 (icemaker)
Leon M.
DRYER WHIRLPOOL GGQ9800PW1 Replaced dryer repair kit.After running diagnostic check unit working properly as designed
Frank P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer stated no water dispensing Performed diagnostics Installed door switch and motorStill nothing Called tech support Spoke to Kirk Explained situation I explained I have 120 volts at board and valve He says since I have both parts energized The the dispenser tube maybe clog removed tube found clog tube Cause everything else worksIf that doesn’t work Will order partHave customer call customer service Sr# 7727634264; ordrng 1 W11192301 (tray-drip) and 1 WPW10511930 (tube-water)
Jonathan B.
COMPACTOR WHIRLPOOL GC900QPPB6 Found defective switch’s.; ordrng 1 WP777811 (switch-dir) and 1 WP777811 (switch-dir)
Leon M.
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Cx states that unit is making grinding noise.After running diagnostic check find that plastic piece is attached to the condenser fan motor.Removed plastic.Unit working properly as designed
Jonathan B.
DRYER AMANA NGD4655EW2 Found defective rollers and pulley. ; ordrng 1 4392065 (dryer repair kit)
Leon M.
WASHER WHIRLPOOL WTW4816FW1 Cx states that unit is not working properly.After running diagnostic check find error codes F5E3F8E1F9E1F1E1; ordrng 1 W11124783 (cntrl-elec)
Juan G.
WASHER WHIRLPOOL WTW4915EW2 "Found and removed coins again from between washplate and tub ( had done also on 2 previous visits) had instructed customer both times to check pockets before washing items. On first visit had instructed customer to clean under unit, a lot of debris that shouldn’t be there, had damaged, drive pulley mechanism( on return visit, it had not been cleaned) performed repair regardless, and instructed customer again on coins, and to clean under.Upon inspecting under unit, found foreign debris damaged the drive pulley /belt mechanism again. Whatever it was left a pink plastic type coating on unit.Called Assurion and reported issues. .SR# 7727635335"
Leon M.
WASHER MAYTAG MVWB835DW4 Cx states that unit is not working properly After running diagnostic check find that unit is not responding on control panel and making loud noise from main control board.; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Juan G.
WASHER WHIRLPOOL WTW8500DC0 "F5E3 Lid lock unlock error. Lid lock not working properly, it needs to be replaced. Lid assembly is damaged at left hinge. Lid and hinge will need to be replaced as well for proper function of new lid lock. Customer declines repair at this time."
Leon M.
OVEN WHIRLPOOL KEBC247KWH04 Cx states that unit is not working properly.After running diagnostic check find that unit has a bad control panel and control board.Unit is not responding for some buttons.Unit functioning partially.No lights ; ordrng 1 8302305 (electronic control) and 1 WP8302743 (swtch-memb)
Patrick C.
OVEN KITCHENAID KEMS378SSS04 Found the unit having error for communication issues. Needs new control f6e0 errror. ; ordrng 1 WPW10350780 (cntrl-elec)
Patrick C.
REFRIGERATOR WHIRLPOOL GC5SHAXVB02 Not dispensing ice. The shaft popped out due to icing up. The flapper allowing air into ice bucket. 204.19 approved ; ordrng 1 WP2180353 (door-chute)
William L.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Replaced ice maker fill tube, cycled IM , ran IM fill test, ice maker operating as designed"
Patrick C.
OVEN KITCHENAID KOST100ESS03 Wave guide cover has burn marks. Wave guide looks ok. Unable to find parts. Pics in Sd quick pics ; rqstng P&A on 1 WAVEGUIDECOVERS
Darren A.
WASHER WHIRLPOOL WTW5000DW2 "Stuck in drain, cleared code, recalibrated unit, cycle tested, no codes, checks out good."
Hector Z.
MICROWAVE WHIRLPOOL KHMS2050SSS2 Customer cancel the call at the door.
Hector Z.
WASHER WHIRLPOOL WFW6620HW0 "Customer is concerned of washer getting out of balance as well having excessive vibrations. Removed rear panel and checked the unit founding the rear Right shock absorber loose at the base. Adjusted shock absorbent and ran a quick diagnostic test. Tested ok.Also I contacted the Tech Line (SR#7723636943) regarding Service Pointer (W11445524 - 27’’ Front Load Washer Excessive Shaking, Vibration and Relating Noises), and he recommended that if the Vibration issue doesn’t get solved to replace the Appliance Control Unit- ACU-(W11322905)"
Hector Z.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Customer was concerned of refrigerator not producing ice, and door handle loose. I checked the unit and the Ice Maker Shut Off Arm was out of the socket in the Off position, also I found all the door handlers loose. Reconnected the Shut Off Arm into the Switch, and adjusted all the door handles. Tested ok."
Jaime G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found middle off. Removed the rack and reinstalled the spray arm. Checked ok; ordrng 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm)
Hector Z.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Customer is concerned of Fresh Food Compartment not cooling. I checked the unit and I found an Iced Up Supply/Return air vent due to restricted drain hole (Iced Up), and melted Air Tower. Manually Defrosted drain hole and Air Vents. Also the Polyurethane Foam covering the Thermostat Bulb is damaged. Ordered parts and rescheduled.; ordrng 1 819043 (heat-probe) and 4 W10854527 (cover)s and 1 W11043022 (insulation) and 1 W11170274 (cover-evap) and 2 WP482338 (adhesive)s"
Antonio D.
WASHER MAYTAG MHW6630HW0 Replaced main control and door latch. Shows code F3E2. Loose wire connection. Connector distorted. Ordered harness assembly.; ordrng 1 W11038118 (harns-wire) and 1 W11314680 (harns-wire)