Tech was assigned as a helper;

Pulled cooktop and downdraft from cabinetHardware left at home was absentPulled unit and taking to shop to complete repair.; O-emld tckt

Reroute for part. SEND RS ONLY; O-emld tckt

"Per Gregory tech notes, motor was replaced 2 times. Latch, actuator, wire harness,capacitor, main control replaced.At my last visit passed diagnostics, no failure code. I replaced harness again and actuator.On that visit I watched unit through a complete Quick Wash cycle.7738759733 GeorgeWhen arrived today no failure codes. Voltage and polarity confirmed correct. Started quick cycle went straight to done just as customer described. With TECHLINE ran auto test, passed ? Went back to quick wash cycle ran fine.Every functional part on this unit has been replaced.Due excessive time down for customer George stated he would not recommend replacing any parts and said to refer to Whirlpool Customer Relations. ; O-emld tckt , states that autho needed"

Customer requested service next day.; schdld next appmnt for 4/18 THU !