Front LH burner leaving soot on pans. All other burners are ok. Ordering orifice kit for LP; ordrng 1 WB28X39129 (Conversion kit)

"Customer states there have been about 6 visits for this issue. The gearcase has been leaking grease through the upper seal. Water has leaked out of the bottom into the gearcase and other components. The hub assembly is worn, there are broken mounting screws in the tub and the metal part is sticking to the gearcase. The unit will need multiple parts to repair.; ordrng 1 W11454734 (Gearcase) and 1 W10752719 (Basket) and 2 WP8533953 (Screw(hub/basket))s"

Unplugged unit and opened the cold water supply valve. Water entered the unit. Unit will need a new water valve. ; ordrng 1 285805 (Water valve !)

"Customer states the unit has not been cooling correctly, the lights have been off in the unit and the refrigerant valve is actuating excessively. Called WPTS and explained what I was finding and what the customers issues are. WPTS (Garett) feels there is a communication issue causing this. They have stated the DC board, the UI , the deli UI. Are all suspect. He recommended disconnecting the deli UI to see if the problem stops. The unit failed while the UI was disconnected . Plugged the deli UI back in and found later the water would not dispense(ice was ok) until T power was cycled to the unit . The second time I called WPTS they felt that this IS a dc issue that causes com failures. We have tested multiple dc components but could not get the unit to fail. Before I called WPTS the first time the unit began to fail when I started test 3 step 2 (FC EVap fan) . WPTS has had me disconnect the emitter receiver connection to the dispenser UI. They suspect the FC evaporator fan might be the issue.; ordrng 1 W11575358 (Evaporator fan + harness)"

9-1 (drain issue) 8-6 (water hazard). Replaced broken wire harness and changed out the control . The lid strike was completely broken when I arises and the lock had to be reset. The control did not fix the lock issue. The customer has not followed my directions about the install height of the drain line. This could have very well been the start of the whole issue since it can not fill correctly causing unbalanced loads and excessive shaking. I reiterated the importance of this. The customer replied it has been installed that way for a long time and it has not caused any issues. I disagree. Informed the customer that they will not be serviced until this is corrected . If installation is not correct there is no benchmark for this units performance. ; ordrng 1 W11670519 (Latch)