SR #- 7740766472 tech support advise to get 2 temperature data logger to check temperature over the period of 1 week ; O-emld tckt

Tech was assigned as a helper;

Rescheduled for parts; saved tckt

Found voltage getting to the filter board not going through to the main control and the latch ; ordrng 1 00636703 (Filter board)

"87872585 Tray. tip.assist@eletrolux.com. Tech support recommended to send an email to this address to verify correct part number because the model is revision/version C, he said theres no part list for the C yet. I documented all repairs and the parts with him and get a case number. He said theres no other way except to send the email. Cx very upset and demanded a replacement.; O-emld tckt"