The service person George was knowledgeable and respectful.

I was very disappointed that it took so long to get my washer fixed. Between the call to Costco Concierge, to the initial call from Appliance Repair Specialists, to the first tech visit, to the actual repair, I think it was almost a month, or close to it, before I had a working washer. I was also very disappointed to learn during the repair tech’s first visit that I was expected to have a recording of the extremely loud racket the washer had been making. If that was the case, why wasn’t I told that when the first appointment was set? The tech almost turned around and left since I had no recording. Thankfully he stayed through a quick wash cycle to hear what I was talking about. If he had left, I’m guessing it would have taken even longer to get my machine fixed.

George is very nice guy and very helpful. He comes and gets the job done and he cleans up after he is done. I have had some awful experience with other repairs guys ( really bad ) so on saying all this please let him be the one that comes and fixes my appliances. Thank you

George is friendly and knowledgeable. He is a hard-working person.