"F8e1. Cleared error code. The customer only has one hose connected to the machine ( cold water). The last cycle ran the cool water temperature setting was selected, pointed it out to the customer, and advised her due to only having cold water going into the unit, the only temperature setting they can select is TAP COLD, if any other temperature setting is selected, the unit is not going to work properly because it needs hot water connected to it as well. Ran diagnostics, the unit is working as designed."

"F8e1. Cleared error code, ran diagnostics, found the water hoses were reversed (cold water hose was connected to the hot inlet valve, and vice versa) ( The faucets in the wall are not in the standard position left is cold, and right is hot, should be the other way) Found the hot water source is not proper, very little water coming into the unit, pointed it out to the customer, and advised them to have the issue resolved by a plumber, meanwhile to select the cold water temperature for all washes, otherwise the unit is not going to work properly."

"Found the unit,not cooling,verify problem,not have refrigerant,verify leak in low side, repair leak, replace service valve and coupler, check compressor condenser and evaporator fan motor running normal ; used 1 W11506620 ( Coupler) from stock"

"The customer reports the unit is leaking towards the end of the cycles. Checked hose connections underneath, and behind, they all checked fine. Started a clean washer cycle, allowed the unit to stop filling, canceled the cycle so the unit would drain. As the unit was draining, I could heard the drain stand pipe filling up, the water eventually started leaking out. Pointed it out to the customer, and advised them they have a partial blockage on their homes plumbing, it would be their responsibility to have a plumber clear it out."

"Removed old unit. Brought the new unit in. Connected old and new drain lines because existing line for new unit was too short. Tested new unit, works as designed."