"The customer reports the unit is not stopping whenever an auto cycle is being used. Timed dry, and Quick dry work fine. Ran diagnostics, no error codes stored, ran the moisture sensor test, the sensor value would not change. Noticed the electrical outlet is not grounded properly, called the technical department and relay issue and findings. Tech line verified in order for the moisture sensor to work, there needs to be ground to the chassis which the unit lacks due to the electrical outlet. The unit is working as designed.SR 7735111206"

"Drain pumps harness connection is broken off, it looks like it was damaged during delivery. Lower wire harness needs to be replaced. The customer doesnt want to wait for the repair, he reports the unit never worked since delivered, he rather go to the store and request an exchange. If repair is to be done, the unit needs the lower wire harness W11335100.Called Trade Partners and reported issues and findings.SR 7735065579"

"F8e1. F6e1. F0e9. Cleared error codes. Ran diagnostics, all units ops checked fine, noticed the customer had ran the drain hose low through the wall to drain into the side yard. Pointed it out to, and instructed him the drain hose has to be elevated to at least 39 inches to prevent water siphoning out. The unit is working as designed."

"Found the unit unit making noise, verify problem adjust the compressor tubes, unit work normal"

"Replaced softener dispenser/ faucet switch and bezel. R & R wash plate. Found bra underwire, drapery/ curtain hook, hair wrapped around agitator shaft. Removed objects. Instructed customer not to wash drapes, curtains, underwire bras, rugs, carpets, bath mats,dog beds, shoes, comforters, bed covers, or quilts in this or any domestic washer. Gear case is working properly at this time. Fills, agitates, drains, rinses, dispenses, and spins properly at this time. Complete."