"JB out 9/26/23. Customer stated that the spin cycle takes a very long time to end. Sometime the unit will spin one or two hours or longer. Upon arrival found unit in spin mode. After about ten minutes, the cycle ended. Removed all clothes and tested Spin with no clothes, verified unit did spin smoothly and to proper spin speed. Reloaded washtub with clothes and unit did spin at high speed smoothly and made no noises.Recommend from today going forward to use very small amount of he detergent typically ONE MEASURED TEASPOON MAXIUM. Also to carefully load clothes in loose heaps evenly around the WASHPLATE maintaining that the center hub stay uncovered ( this is a loading guide).Recommend against use of the Turbo detergent and pods as both are too highly concentrated for this low fill, high efficiency washing machine. Unable to verify any mechanical defects today.NO CHARGE TO CUSTOMER JOB COMPLETE"

"Replaced damaged parts, tested unit and is working properly"

"Replaced defective slider, tested unit and is working, properly."

JB out 8/25/23. Remove main cooktop and control panel .Replaced thermostat. Tested cooling fan. No obstructions in cooling duct.Reassembled unit and tested . Unit works as designed.ADVISED CUSTOMER AGAINST USE OF THIS APPLIANCE ON AN EXTENSION CORD. No charge to customer.JOB COMPLETE

"Replaced defective control board, tested unit and is working properly"