Removed and replaced gas valve. Tested unit. All tests good.

Sr#7736354946 unit arched when customer cooked a 1/2 of a hot dog for 5 sec. I tested unit multiple times no arching. I called safety team to document. I recommend cleaning the interior really good. All tests good.

Unit not heating. I tested unit and found open thermal cut off. Removed and replaced cut off. Tested unit. All tests good.

Unit not defrosting and causing an airflow loss. I removed evaporator cover and found that the heater wire pulled out of the connector. I corrected and fixed wire connection at heater. Tested unit. All tests good.

"Customer stated that the unit is still freezing on 1 shelf. I called tech line. Sr#7736339842, we took temp readings and thermistor ohm at board were normal. Tech line gave suggestions for food placement. No defective parts found. All tests good."