The unit is under extended warranty so no changes for service. The customer complaint is all buttons except for the start button not responding. I replaced the main control that has a button assembly attached to it and now all the buttons function. I ran a diagnostic test and all functions tested ok. Job completed.

"*******Vonnie needs more time than that allowed *by normal overhaul. Please get Autho for more *laborWas pulled from route but did not leave tabletThis is an extremely long job due to cramped laundry area and nature of repair.; schdld next appmnt for 11/4 TUE 9-12 , states that autho needed"

"Assurance sol cvrgCx states, Leaks water and ice maker in freezer doesnt make ice frozen bucket in ffd door.Confirmed leaking from over filling icemaker in ffd door. Faded or missing characters user interface indicates low voltage issues or defective electronics deicing of ffd ice bucket needed, electronics and ice maker replacement necessary to return to factory spec. Ordering icemaker, machine control, power supply and user interface control.; ordrng 1 WPW10347093 (Bucket) and 1 W11387384 (Control, Interface) and 1 WPW10624574 (Control, power supply) and 1 WPW10675033 (Control, machine) and 1 W11658802 (Icemaker ffd dr) and 1 W10886931 (Icemaker, frzr)"

"*******Vonnie: will need extra time to totally rebuild productexceeds pre authorized amount ///////rusted through center shaft making all drive parts replacements necessary will have to break major components to even gain access. Rust normally not coveredWP 3rd party cvrgCx states, wont wash..agitate nor spin.Confirmed found rusted components under machine. Will have to completely overhaul product due to seized center post shaft cannot separate components to properly reassemble..parts include all drive parts tub, basket, wash plate, gearcase and rotor, stator, clutch and slider.; ordrng 1 W10752187 (Screw) and 1 W10902814 (Wash plate) and 1 W10811960 (Basket) and 1 W10909670 (Spanner nut) and 1 W11219115 (Tub) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch)"

"Whirlpool third party cvrgStated, lno response from control lid wont lock.Returned replaced defective lid. After replacing lid found defective harness at drain pumpreplaced, further revealing a broken slider/shifterreplaced shifter. Designed operation was restored.; used 1 W10734521 (Slider) from stock"