SR#7741897107The sound the customer is talking about is coming from the water valves. During the test I found a crazy knocking sound during spin. Tech Line says I have to replace the tub. Unit is stacked in a really tight space. Needs a second man and atho ; ordrng 1 W11378552 (Tub) and 1 W11354542 (Stator) and 1 W11314361 (Rotor) and 1 W11314664 (Heater) and 1 W11316766 (Shocks)

"I called customer cause I was confused about what was going on and how parts were ordered. Customer answer the phone and told me that shes on her way out of the country traveling and to call her later. When I called her later, she didnt answer. Im just ordering the parts that RS did last time. ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X30875 (Drier)"

CX said unit wasnt heating properly. Upon diagnosis I found the duct to be kinked. I uninstalled and then reinstalled properly. Everything is working as designed at this time.

Installed the adapter and replaced the damper. Then cleared all the ice. Let CX know to call us back if there is a problem

Not cooling clicking noise .Locked rotor. Reroute for part.SEND RS ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X30875 (Drier)