"Customer complaint of unit not washing properly, cloths coming out stained.Upon arrival, found unit not sitting as square as it should. Leveled unit, tested in drain and spin. Unit continues not balancing well. Found rust (pictured) within the tub, in a pattern. Called WP tech line, spoke with Nick, case number 21573420. POP requested.Rebuild with new wash tub, basket, transmission, and wash plate recommend.Customer states would prefer a new unit.No cost to customer, diagnosis covered under warranty.; ordrng 1 W10752283 (Wash plate) and 1 W11513244 (Basket) and 1 W11449840 (Gearcase) and 1 W11219115 (Tub)"

"Customer complaint of door gasket issues.New door gasket installed for customer, installation adjusted for the customers satisfaction. Unit tested, functioning as designed at time of departure.Customer has paid complete cost, for service, pats, and labor., no further cost to collect."

"In warranty, cx complaint is that water isnt being dispensed, and items freezing in fresh food cabinet, liquid items were placed in front of vent and causing them to freeze, and filter was installed incorrectly , reinstalled filter, and arranged items in different position away from vent, water now being dispensed, and items placed in a way that will keep them from freezing, fridge now working properly."

Cx said the unit wasnt making ice. Upon diagnosis I found the unit to have a E2 error code. Replaced the ice maker and unit is working as designed at this time.

"In warranty, cx complaint is that they feel tub isnt filling high enough, ran diagnostic cycle and found no error codes or irregularities, explained to cx that tub doesnt fill to the top, or completely submerge clothing, washer was off balance as well, calibrated and rebalanced washer, washer is now working properly."