Good customer service and friendly people

Super friendly and knowledgeable!

Service itself is very good. However, the problem wasn’t fixed. We still get crushed ice mixed in with cubes. George left (after installing new part and doing a cube ice test then crushed ice - then me doing another cube test and had chips still coming out) saying the crushed would find its way out and then stop. However it continually crushes ice and it’s always on cube setting. We can hear it. The little door flap he said was a problem on old ice machine part is in same position (halfway open/closed) with this new part. George didn’t check it. I didn’t look till after George had left (when I remembered him showing me that “flap” on the old part couple weeks before). The flap piece (George said on first visit) is supposed to close all the way automatically but it is stuck right in the middle as before. So we get cubed but we hear it crushing and see the chips mixed in. They’re not left over. We haven’t even switched to crush after we got the new part. Frustrating to have George come all this way just to leave so quickly before waiting to see if problem would actually continue. Or check the flap piece.

Very nice man knew a lot about the appliance was on time. Great service!