"Upon arrival found unit move to the front out of place. Customer stated the unit is moving forward every time the is on spin mode. Found error code F0E5 on the unit. This about off balance, run a test cycle on the unit for spin maximum speed. Reboot the unit and now is working properly. Unit in warranty. Job complete"

"Upon arrival report the situation with tech line and after inspection found the unit has the incorrect legs, causing the unit move forward. Replace the adjustable legs on the unit, and the absorbers. Retest the unit and now is working properly. Job complete SR: 7741118193 Rich"

"Upon arrival found unit move out of place just because the spin cycle. Check the unit for any weight loss or shock absorbers, and all this is working properly. Call tech line and after inspection they just want a video, from the unit when is causing the shaking. We need to order the shock absorbers for next visit. SR: 7741118193 Nate ; ordrng 4 W11316766 (Shock absorber)s"

"Install the new control board on the unit. Reboot and retest, now unit is working properly. Job complete"

"Upon arrival found unit with ui no responding. Check the unit and remove ui, found no light for the led status of control board. Check voltage and found 122 ACV going in to the control but no DC low voltage. This unit will need new control board. ; ordrng 1 W11419171 (Control board)"