"Because of the lack of answering the door, I called customer and she said that she had canceled for today, and that shell reschedule After.; O-emld tckt"

"Visual and physical inspection showed a cooktop that was grouted all around and I was unable to pull it out, and as there are no supporting brackets underneath, that makes it even more difficult to perform repair. So there are two things that consumer must do before you schedule a return visit. 1) make unit accessible and 2)properly installed supporting brackets must be in place.; saved tckt"

"Visual and physical inspection leaded to a totally broken off agitator along with locking bolt.Tried my best to unscrew it off the gearbox shaft but couldnt. Replacing all newly tagged and previously assigned parts recommended. NOTE; I have informed customer about my findings and what our next steps should be to resolve units issues but, she will try having the unit replaced by GE. That being said, we arent ordering any parts or components yet l; ordrng 1 WH03X34937 (Gear box) and 1 WH02X24374 (Lock Bolt) and 1 WH03X30517 (Shifter) and 1 WH02X10363 (Hub nut) and 1 WH01X26190 (Washer) and 1 Ericks (Inpact + Socket)"

Visual and physical inspection showed a ventilation duct that was some how crooked and was creating an unusual noise. I have reconditioned the vent tube and normal operation was achieved.

The light bulbs have been replaced and oven lights are back to normal operation.