"COD, . Customer complained about an error code F01 -Thi error refers to a failing Controll board (W10110641I have researched the part and it is NLA.Consumer was informed and he will replaced unit."

"Found units siphon cup was not installed inside of soap dispenser properly allowing soap into machine during wash cycle. Corrected failure and tested, unit now operating as designed."

"So a few tub seals later and bottom gasket replacement , the unit is still leaking . Ive ran a functional test and ran my camera underneath and was able to see some manor deformities on the right hand side hinge. Called whirlpool to document and spoke with Daniel, he requested some proof and Ive sent him 2 pictures. He has documented and issued an SR 7742079828 and recommended replacing the tub and hinges ; saved tckt"

Visual and physical inspection plus a functional testing was conducted and found a smashed and clogged exhaust opening. The exhaust cover was removed by consumer and I have addressed the exhaust issues and retested unit and operation was as designed. Consumer to address proper exhaust outer cover and flap.

Visual and physical inspection plus a functional testing showed a noisy drain and clothes are still socked.Drain pump plus pressure sensor recommended for replacement.; ordrng 1 WFW8620HC2 (Pressure switch) and 1 W11458345 (Drain pump)