Customer states the unit does not as water but advances to complete.Unit dispatched under warranty.Checked for faults and found a 7-4(basket reingagement). Found the slider defective. Replaced and calibrated the unit. Unit operating as designed.; used 1 W10734521 (Slider) from stock

Customer states lid is not latching correctly.Dispatched under warranty.Replaced strike and tested. Unit checks ok.

Customer states the unit is having a hard time latching.Unit dispatched under warranty.Checked faults and found a 5-3(lid will not lock or unlock). Ran a service test and found the unit needs a new strike. The latch assembly checks ok.; ordrng 1 W11513250 (Strike)

Customer states they are getting premature spoiling on items like dairy.Unit under warranty.Removed evaporator panel to check frost pattern and fan operation. Bypassed door switch and found the unit just started its defrost cycle. There was a consistent frost pattern on the evaporator when first opened with no excess frost that would cause circulation issues. The unit finished the defrost and then started up again the frost built again but it is hard to tell how well with the unit disassembled for inspection. The main controls compressor LED is not flashing.; ordrng 1 5303918775 (Thermistor kit) and 1 5304534552 (Con trol)

Customer states the FC gasket does not stay on the door.Unit is under warranty.Unit will need and FC gasket. NO IPL.; ordrng 1 5304537408 (Fc gasket)