Bought a brand new house of brand new appliances and they will only repair them but it never worked in the first place. I think it’s bad procedure there guessing what’s wrong with that instead of just replacing a brand new unit and saying it’s defective horrible never buy Whirlpool.

Cruz was very thoughtful and considerate while performing the repair of my refrigerator. He kept our situation in mind while making repairs as quickly as possible! We were without a dependable refrigerator for several weeks, but without his efforts, it would have been much longer! Cruz listened to our description of the problems we were facing with our refrigerator and sought a second opinion if he wasn’t sure about the cause of the problem! We would never have second thoughts about requesting him as the repairman in the future!

Our experience with Mr. Basaldua was satisfactory, but our experience with Whirlpool is extremely poor. We lost considerable food from our refrigerator during the time our refrigerator was being repaired (Dec. 8 to Jan 26), and the warranty department is refusing to honor the food replacements as agreed I. The maintenance agreement.

The rep that came out was the same both times very courteous fast and efficient, when the part was in he came out and put in the part with the same efficiency and courteous manner, highly recommend!!!

Great