"Upon arrival, inspected unit found union with the FAE one bad water valve checked both valves both valves tested bad replaced both hot water valve and cold water valve after giving customer a quote. He wanted to go ahead with the repairs tested unit after my replacements unit is now dispensing and giving water as intended. job complete."

"Upon arrival, inspected unit found unit compressor, running freezer, semi cooling and fresh food compartment not cooling correctly during my inspection I Found evaporator in the freezer compartment frosted over spoke with customer. Customer stated at some point the door had been jarred open overnight at least a couple times. This was the frost that I was seeing gave a customer for the labor on defrosting evaporator and with service call customer okayed the service steamed evaporator and defrosted evaporator unit seems to be cooling correctly now advise customer to give at least 12 to 24 hours for the unit to reach its proper temperatures. She could put waters and juices and things that are not perishable inside the fresh food compartment now but nothing perishable unit is now working as intended job complete."

"Upon rival, inspected unit and found unit completely dead. During my inspection I checked for power to main control Wall outlet has power electronic control, not sending power to Ui or sump User interface, not responsive control board not lighting up with green power indicator indicating bad control board. The main control board is no longer available. WPL 8564542 Control, Electronic Contacting tech-support to document with tech-support advise customer I will give them a final number to contact their third-party warranty to see how they want to go about this further unit is no longer Repairable unit is 20 years oldFile number 7740503396 Joe Documented with tech-support there arent even any more information on this unit based on the age of it advised tech-support main control is no longer available. Job complete.; ordrng 1 8564542 (Electronic control)"

Replaced the console and tested unit after for function. Everything is working as designed at this time.

Unit is getting the F2E1. Needs autho. Let CX know the company will reach out when we have a response. ; ordrng 1 W11236900 (Console)