I am so grateful for your help today. Robert was able to resolve the problem and was very helpful and knowledgeable. I am so glad he came out we’ve had several repairmen in all our years but none seemed to enjoy their job like him and he was so enthusiastic to educate us on how to use and care for our washer it was a great experience. Please be sure to inform his manager that he is a true asset to your company his work ethic should be recognized. Thank you, Patricia F

It is amazing to me that Company's are always in a hurry to notify and document if an employee receives a poor customer rating. And are relatively mute in notifying an employee if a excellent customer rating. If I learn that any employee has not been notified of the excellent rating received from ANY Customer, I will boycott completing further surveys you send. Robert is one of the most professional, personable Technicians have ever had the pleasure of meeting. The love for not only, what he does, but also for the Company is commendable. This is an excellent employee who deserves recognition. He arrived happy withan attitude of identifying the issues and resolving them. He explained the issue to me and fix it! In less than an hour. He serves to be recognized!

Communication leading up to arrival was helpful. Robert was courteous, knowledgeable and answered all my questions. He did a great job.

Robert provided excellent customer service. His knowledge was evident through the his trouble shooting and diagnosis of our appliances. Most importantly he was friendly. Thank him for his service. Ed and Becky GIROUX.

The technician checked my washer throughly to make sure there was no other problems other than what I had reported Was very professional.