"Customer complaint of unit not making ice.Found grid cutter damaged, not allowing the sheets of ice to be cut. Also found signs of ice level not reading properly , overfilling.Replaced both grid-cutter, as well as bin sensor. Started unit and verified grid functionality, as well as water flow within unit, and startup of compressor.Unit functioning as designed at time of departure.Customer has paid complete cost, parts, labor, and service. No further amount to collect.Customer requested parts be taken and disposed of."

"Customer complaint of unit running continuously.Replaced control board, tested u it, verified functionality.Unit functioning as designed at time of departure.Customer has paid service and labor paid. No further cost to collect."

"Customer complaint of unit running continuously. Found a failed drain pump relay on the control board. For repair, the entire board is needed. Part cost covered by manufacture, and service fee has already been collected.; ordrng 1 W11188527 (Control board)"

"In warranty by AIGCustomer states door not closing properly As illustrated by my pictures and the installation issues were explained to the Zline Support, the installation team was supposed to come and address such issues but didnt, also, the requested parts to address RH side FF section doors making a snap noise and rubbing against the Freezers door werent sent to customers by Zline, I was unable to perform any repairs . Angie is fully aware, shes been talking to Erick about and lady owner orchestrating the Zline installation team to come back, all I could do is wait for an update from customer and our office .; O-emld tckt"

"After replacement of main board, defrost harness and thermistors harness, the HI error code went away.Consumer was asked to observe and report."