"Customer complaint unit very noisy, under warranty. Installed Gearcase cam, belt and actuator, unit is no longer making loud grinding noise and is testing fine"

"Extended warranty. Customer states lid is locked. Very small area. Unable to put into diagnostics . Replaced latch and overlay. Ran diagnostics. Had f5e3, f5e2, f5e1, and f9e2 error codes. Cleared error codes. Ran load size calibration, auto test cycle. Locks/ unlocks, fills, agitates, drains, rinses, dispenses, and spins properly at this time. Complete."

Customer did not want to pay for the service. They claim they have insurance.; saved tckt

"Extended warranty. Customer states cycle goes to done ( flashing ). Ran diagnostics. Has f9e1 error code. Found broken pump harness wire, worn belt. 2 count job job. Allow 1 1/2 hours. Customer to move cabinet for access. Service pointer W11755726. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump) and 1 W11513246 (Control) and 1 WPW10006384 (Belt) and 1 W11755726 (Clip)"

"Extended warranty. Paradise Appliance was here on 08/06/25. Replaced gear case, basket, Customer states not spinning .Ran diagnostics. Had f7e9, f7e0 error codes. Cleared error codes. Called tech line. SR # 7742292101. Locks/ unlocks, fills, agitates, drains, rinses, dispenses, and spins properly at this time. Washer is on same circuit as dryer and refrigerator l Instructed customer to call an electrician. Advised customer to use less detergent, not to wash over sized items, on unbalanced loads. Unit is working properly as designed. Complete."