"Removed power from washer. Installed gearcase, and cam. Completed assembly ran test cycle passed. All ops normal."

"Removed power from dryer. Replaced components. HMI, and main control. Assembled unit restored power. Ran factory test cycle. Allowed to complete cycle. Rechecked for error codes. Called tech line- after install reported the issues. Reported outlet situation, washer and dryer in same outlet. Sent photos to WP of the outlet. PER TECHLINE AND MANUFACTURER- TWO PRONG OUTLET NEEDS TO BE ADDRESSED, PROPERLY POLARIZED AND DEDICATED CIRCUIT FOR EACH UNIT WASH AND DRYER. (7734212994) Travis."

"Unit has no stored faults. Unit passed the service test. Unit fills with hot and cold water , drains, recirculates, and spins. Spoke to customer about usage. Found the customer is using about 4-6 x as much detergent as recommended by the manufacturer.( recommended 2 tablespoons.) Told customer to try the advice on usage I gave them and if they have the same unit to contact RAC."

"A13BVN1APL1-authoCX says the dryer is noisy, found flattened roller. Installed repair kit. Assembled unit test for operation, passed. All ops normal."

"CX says the DW, wont wash. On arrival found the control flashes when pushing buttons, control was locked. Unlocked. Water was not entering the unit found kink in the water line. Corrected install issue. Tested unit for operation, fills a and wash. INSTALL ISSUES CORRECTED, CX INSTRUCTED ON LOCKING CONTROL. ALL OPS NORMAL"