"In warranty. Cx complaint is that the washer does not stop. I had some customer instruct about loading and how to prevent it from going out of balance and also about the fresh hold setting. We ran a cycle with her soap and clothes, and the cycle worked as designed."

Customer complaint is the freezer is getting ice buildup and is going into and around the door. Unit is under manufacturer warranty. Just purchased in aug and has been doing this since it started freezing. Tech line wasnt available. Will call in in the morning. Put attachments to portal. ; schdld next appmnt for 9/8 MON !

Vent is not going up and down properly. Squeaking sound and unit stops and wont go down nor go up when it is asked to. Tech line said to put grease (high temp) on rails so just in case heat gets around it. Will help it go up and down. Put it on rails and it goes up and down perfectly. Job completed. Unit is covered for 2 years. Unit was delivered in December ; used 1 16-LH-ds (Lithium grease) from stock

"SHQ plugged in pulled following faults, F92 and F66 INVERTER related and F39 and F40 VENT DAMPER fails to open/close, also, door lock not actuating under device test, all 3 components need replacing,update available as well, d/loaded and installed, Ordering following parts : DOOR LOCK WH01X29528INVERTER BOARD WH22X32957 and, DAMPER VENT WH16X29509Will call SQTrade and tech line to document issues, unit.; ordrng 1 WH22X32957 (INVERTER BOARD) and 1 WH16X29509 (WH16X29509) and 1 WH01X29528 (DOOR LOCK)"

Checked out burner plates and found the center burner will try to light very little flame but will not light all the way around it. W11435660 center burner plate. Ignitors were very dirty and not cleaned. Replaced 2 burner heads. Checked out. Working as designed. The unit is not level do to floor. Customer is getting a riser to help out with leveling. Job completed