"JB out 8/6/24Customer states that all foods have spoiled. Freezer section is cool, but not freezing and refrigerator compartment is warm. Upon arrival found only Freezy pops in the freezer compartment and in the front but not frozen, in the back. Refrigerator above normal operating temperature. Further inspection reveals evaporator, not defrosting and evaporator fan motor not running. Order replacement parts under the manufacturer warranty at no charge.; ordrng 1 5304522340 (HEATER AND THERMOSTAT DEFROST) and 1 5304526183 (TIMER) and 1 5304530651 (MOTOR-EVAPORATOR FAN) and 1 242219302 (FAN BLADE)"

Found evaporator frozen over. Cleared the ice and found the defrost thermostat off of the evaporator. Remounted the defrost thermostat and ran cycle. Unit passed all tests and is now operating as designed.

Door came damaged. Rerouting for parts.; schdld next appmnt for 7/2 TUE !

Found ice cubes in the ice maker tray. Ran test and tray dumped the ice. Ran the water and the tray filled. Called techline and they suggested replacing the ice maker. File number 243297608; ordrng 1 243297608 (Ice maker)

Ran cycle and heard the squeaking coming from the idler arm. Need to replace the idler arm assembly; ordrng 1 WE03X38319 (Idler arm assembly)