SR#7740940810Spoke with techline to document further rust and corrosion damage found and what the steps are to repair. Unit needs most parts to make repair and unit is difficult to get out of cavity. Second man would be needed to no further damage unit or cabinets. Techline said they will be reaching out to the Cx third party to see how they want to proceed.; saved tckt

Replaced broken defrost timer and tested unit. Unit functions as normal.

When trying to disassemble unit found multiple broken screws inside burner spreaders unable to make repair without having to drill holes through the screws. Will need to order all parts to make repair. ; ordrng 1 W10836409 (Spreader burner head) and 1 W11173537 (Holder orf) and 1 W10674918 (Holder orf back left) and 1 W11678108 (Front right spreader) and 1 WPW10639175 (Center burner) and 6 WP8287059 (Screw)s

Unit throwing f6e3 error when in diagnostics. Ran full diagnostics and all components tested fine but when trying to run regular cycle unit doesnt preform any functions. ; ordrng 1 W11591400 (Console) and 1 W11680389 (Acu)

Replaced power cord and flow switch also assisted customer with installing new drain line tested with customer in unit functions as normal