Removed unit from pedestal to access the drain pump. Replaced and retested. Unit is now operating as designed.

Tech was assigned as a helper;

JB out 4/18/23. Customer states washer makes a very loud grinding noise when agitating. Verified loud noise. Installed replacement cam/Splutch ASM. W10721967 from JB TRUCK STOCK (Truck 19).PLEASE REPLENISH PART Reassembled and tested with customer. No charge.JOB COMPLETE ; used 1 W10721967 ( CAM) from stock

"JB out 3/30/23. Found unit installed and connected. Captured Quick pic photos of unit, Model/Serial tag, Dent to Top Cover (Rear Center), Scratches on Top Cover ( Front RH corner). Verified normal function of unit however front RH User Interface (Console panel) is loose. Top Cover Sapphire Blue. WE10X30587Control Panel Sapphire Blue. WE2229780No repair made as per instructions.JOB COMPLETE"

"JB Out 3/8/22. Protechnical service bulletin install replacement evaporator cover W10889841 & HV control board part number W11389713 at no charge using special project S code. Reassembled and tested operation. Job complete"