Installed water valve and tested unit. Unit is working properly. Customer approves function at this time.

Rattling noise when on high or low settingsConfirmedloose baffle above motor squirrel cage fan was rubbing on baffle. Adjusted and as designed operation was restored.

Customer stated that the detergent door broke and upper adjuster broke. Fixed dispenser removed and replaced adjusters. Tested all works good at this time.

Customer stated that the unit is making noise and then shuts off. Checked unit for error codes no codes. Ran unit through diagnostics and found unit is working to specs. Reset and tested all works good at this time.

"Customer says the unit is not dispensing ice, and the light is out. Found the module is dead. Replaced. Ice maker not cycling, replaced. Powered unit cycle on. All ops normal."

Installed water valve and tested unit. Unit is working properly. Customer approves function at this time.

"Customer stated problem with control board kept flashing,installed new unit,unit function as designed,job complete"

Checked operating condition of unit found ice build up around fan motor. Shut off power and removed build up. Ensuring the drain line was clear. Reset power and rechecked. Unit ran as designed.

Rattling noise when on high or low settingsConfirmedloose baffle above motor squirrel cage fan was rubbing on baffle. Adjusted and as designed operation was restored.

Customer stated that the unit is making noise found condensing line touching the condenser fan motor fixed and tested all works good at this time

"Customer stated she no longer has the washer, Home Depot exchanged washers, she no longer needs service"

Customer stated that the unit is making noise and then shuts off. Checked unit for error codes no codes. Ran unit through diagnostics and found unit is working to specs. Reset and tested all works good at this time.

"Customer stated problem with control board kept flashing,installed new unit,unit function as designed,job complete"

Checked operating condition of unit found ice build up around fan motor. Shut off power and removed build up. Ensuring the drain line was clear. Reset power and rechecked. Unit ran as designed.

Customer stated that the unit is making noise found condensing line touching the condenser fan motor fixed and tested all works good at this time

Removed and installed ice bin. Nit working as intended.

"Customer stated she no longer has the washer, Home Depot exchanged washers, she no longer needs service"

Complete- no leaks detected - customerstates unit is leaking from underneath- ran a cycle test for 30 minutes found no leaks during test- checked water hoses no leaks- no back flow from discharge tube- no leaks from valve- the unit is working fine at this time- customerwill take a video if unit leaks-

No error codes stored on arrival. Ran a diagnostic cycle and all functions tested ok. Ran a quick wash cycle and all tested ok. Unable to determine what caused the issue. Gave customer tips for using the machine. Job completed.

"Customer stated that the unit is not cooling found compressor is locked up. Removed and replaced compressor vacuumed system and charged with Freon. Tested all works good at this time.; used 5 R134a (Refrigerant), and 1 Af1200 (Valve) "

Complete- voltage issue- L1-L2 120v L1-N 120v L2-N .07v- 240 is not coming in- informed customerto call a licensed electrician-

Removed and installed new igniter. Tested unit and it is now working as intended.

Removed and installed ice bin. Nit working as intended.

Customer stated that the unit is not heating. I tested unit and heat is good. Coils didnt fail. Instruct customer to have venting checked. All tests normal.

Complete- no leaks detected - customerstates unit is leaking from underneath- ran a cycle test for 30 minutes found no leaks during test- checked water hoses no leaks- no back flow from discharge tube- no leaks from valve- the unit is working fine at this time- customerwill take a video if unit leaks-

No error codes stored on arrival. Ran a diagnostic cycle and all functions tested ok. Ran a quick wash cycle and all tested ok. Unable to determine what caused the issue. Gave customer tips for using the machine. Job completed.

"Customer stated that unit wasnt heating, installed new unit, function as designed, job complete"

"Customer stated that the unit is not cooling found compressor is locked up. Removed and replaced compressor vacuumed system and charged with Freon. Tested all works good at this time.; used 5 R134a (Refrigerant), and 1 Af1200 (Valve) "

Complete- voltage issue- L1-L2 120v L1-N 120v L2-N .07v- 240 is not coming in- informed customerto call a licensed electrician-

Cs states dryer runs too hot. Tested dryer. Dryer is operating as designed. Customer was drying graphic tees on high timed dry. I referred customerto use and care guide. Suggested she dry delicate items like graphic tees on low temperature and auto sensing cycle. Customer was not satisfied with my suggestions. Called whirlpool trade partners about cxs dissatisfaction. SR# 7733029849

Removed and installed new igniter. Tested unit and it is now working as intended.

Customer stated that the unit is not heating. I tested unit and heat is good. Coils didnt fail. Instruct customer to have venting checked. All tests normal.

Removed and replaced cut off thermal fuse and ignitor then replaced timer. Now heating all ops normal. Job complete.

"Customer stated that unit wasnt heating, installed new unit, function as designed, job complete"

Customer complaint ice not dispensing. Found not dispensing on crushed ice. Removed bin and installed properly. Now crushed ice is coming out. Job complete. Customer approves.

Cs states dryer runs too hot. Tested dryer. Dryer is operating as designed. Customer was drying graphic tees on high timed dry. I referred customerto use and care guide. Suggested she dry delicate items like graphic tees on low temperature and auto sensing cycle. Customer was not satisfied with my suggestions. Called whirlpool trade partners about cxs dissatisfaction. SR# 7733029849

Outer cabinet squeaking on base due to mounting holes look oversized .Replaced defective cabinet.Tested ok

Customer states door handle is loose. Added blue thread locker to screws and reinstalled handle. Unit operating as designed. Job complete.

Outlet was dropping voltage causing unit power failure advised customerto contact electrician Ran unit at different outlet unit functions as designed Complete

Removed and replaced cut off thermal fuse and ignitor then replaced timer. Now heating all ops normal. Job complete.

"Fixed for fcc- found damper to be stuck open causing drinks, food to freeze- removed bad one and then installed new one (damper) tested damper is now opening/closing as designed- customer approved repair"

Customer complaint ice not dispensing. Found not dispensing on crushed ice. Removed bin and installed properly. Now crushed ice is coming out. Job complete. Customer approves.

Customer states front left burner when on simmer makes a poof sound. Front Right burner flame is too high and the oven seems too hot. Instructed front right burner us a High Output burner and is operating as designed. Tested oven at 350f and verified procreation: preheated from room temperature to 350 f in 6 1/2 minutes. Allowed front Left burner to simmer (skillet with water). Unable to duplicate complaint. Unit works as designed. No parts needed. JOB COMPLETE

Outer cabinet squeaking on base due to mounting holes look oversized .Replaced defective cabinet.Tested ok

Customer states door handle is loose. Added blue thread locker to screws and reinstalled handle. Unit operating as designed. Job complete.

Outlet was dropping voltage causing unit power failure advised customerto contact electrician Ran unit at different outlet unit functions as designed Complete

"Fixed for fcc- found damper to be stuck open causing drinks, food to freeze- removed bad one and then installed new one (damper) tested damper is now opening/closing as designed- customer approved repair"

Customer states front left burner when on simmer makes a poof sound. Front Right burner flame is too high and the oven seems too hot. Instructed front right burner us a High Output burner and is operating as designed. Tested oven at 350f and verified procreation: preheated from room temperature to 350 f in 6 1/2 minutes. Allowed front Left burner to simmer (skillet with water). Unable to duplicate complaint. Unit works as designed. No parts needed. JOB COMPLETE

Customer states newly installed dishwasher is in operative has no power whatsoever. Upon arrival verified power supply is correct. Inspected wire harness behind dishwasher found rodent damage to neutral and hot lines. Advise customer rodent damage not covered by manufactures warranty. No repair made. Job complete no charge to customer

Preid part a complete miss by office. Drains fine Wont fill with water.confirmed Pressure hose plugged up cleared and now as designed op was restored.

"Different issue, Installed missing nuts, tested unit and is working properly"

Pulled unit out and put back to have doors shut properly.the install still isnt right but that isnt on us that is installers deal per CM. Secured unit to the best of my ability.

Customer states newly installed dishwasher is in operative has no power whatsoever. Upon arrival verified power supply is correct. Inspected wire harness behind dishwasher found rodent damage to neutral and hot lines. Advise customer rodent damage not covered by manufactures warranty. No repair made. Job complete no charge to customer

Removed and replaced oven sensor. Cooling fan came on when sensor was replaced. Tested oven to 400 degrees and oven reached temp and did not fault out.

Customer paid 195.00 total. Re tested unit bad unit back operational.

Preid part a complete miss by office. Drains fine Wont fill with water.confirmed Pressure hose plugged up cleared and now as designed op was restored.

"Different issue, Installed missing nuts, tested unit and is working properly"

Pulled unit out and put back to have doors shut properly.the install still isnt right but that isnt on us that is installers deal per CM. Secured unit to the best of my ability.

"Door latch broken, replaced latch. Explained to customer this is an under the counter unit and the door must be open to change or start a cycle."

Removed and replaced oven sensor. Cooling fan came on when sensor was replaced. Tested oven to 400 degrees and oven reached temp and did not fault out.

Customer states that unit is not working properly After running diagnostic check get error code F5E0Readjust unit legs to level up Unit working properly as designed

Removed and replaced pump. Now working.

Customer paid 195.00 total. Re tested unit bad unit back operational.

"Found only ignitor harness making scraping sounds, Replaced ignitor harness, tested all burner functions, unit operating as designed."

Customer states unit shuts off and on while cycle is running. Customer also states after resetting circuit breaker unit no longer has this issue. Tested unit and allowed to run about 30 minutes. Unable to duplicate complaint. Installed Navy Bean diagnostic device. Verified no stored Error Codes. Unit tests and operates as designed. No parts used. No charge to customer. JOB COMPLETE

"Door latch broken, replaced latch. Explained to customer this is an under the counter unit and the door must be open to change or start a cycle."

Customer states that unit is not working properly After running diagnostic check get error code F5E0Readjust unit legs to level up Unit working properly as designed

Removed and replaced pump. Now working.

Customer unhappy with burner function. Stated that would stay hot long enough for their style of cooking. Electric element working as intended. Registered complaint with techline. Directed customer back to customer service as they are unhappy with unit function spoke with Andrew 7733078513 burner already updated per service pointer.

"Found that the control board and ui panel is not responding, unit has power but when cooking time is set and start button is activated microwave only beeps three times but never starts, may be having issues with the control board and panel, also switches may have some wear, customer is going to call the manufacturer and request a concession, microwave is mounted, customer will have to have dismounted or someone available to assist otherwise we will have to charge for second person. W11544456 control board $51.50, W10918931 ui panel $200.43, W11182140 interlock $19.37, W11182141 lower interlock $19.37, labor $155.00, estimate paid in cash $125"

Customer using non he detergent causing water over flow. Showed customer pictures of he products they should be using.

Customer stated that the detergent door broke and upper adjuster broke. Fixed dispenser removed and replaced adjusters. Tested all works good at this time.

"Found only ignitor harness making scraping sounds, Replaced ignitor harness, tested all burner functions, unit operating as designed."

Customer states unit shuts off and on while cycle is running. Customer also states after resetting circuit breaker unit no longer has this issue. Tested unit and allowed to run about 30 minutes. Unable to duplicate complaint. Installed Navy Bean diagnostic device. Verified no stored Error Codes. Unit tests and operates as designed. No parts used. No charge to customer. JOB COMPLETE

Customer was running the dishwasher without the lower rack in place. The lower rack has a spray arm attachment which is used for the Silverware. Without the rack and place the water was shooting straight forward.

Rattling noise when on high or low settingsConfirmedloose baffle above motor squirrel cage fan was rubbing on baffle. Adjusted and as designed operation was restored.

Customer unhappy with burner function. Stated that would stay hot long enough for their style of cooking. Electric element working as intended. Registered complaint with techline. Directed customer back to customer service as they are unhappy with unit function spoke with Andrew 7733078513 burner already updated per service pointer.

"Found that the water line was kinked, pulled out refrigerator and unkinked hose, verified that water is dispensing, installed refrigerator back into place, verified again that water is dispensing after reinstalling refrigerator, water is being dispensed, no parts were needed for repair"

Removed old unit installed new unit tested new unit operating as designed

"Found that the control board and ui panel is not responding, unit has power but when cooking time is set and start button is activated microwave only beeps three times but never starts, may be having issues with the control board and panel, also switches may have some wear, customer is going to call the manufacturer and request a concession, microwave is mounted, customer will have to have dismounted or someone available to assist otherwise we will have to charge for second person. W11544456 control board $51.50, W10918931 ui panel $200.43, W11182140 interlock $19.37, W11182141 lower interlock $19.37, labor $155.00, estimate paid in cash $125"

Customer using non he detergent causing water over flow. Showed customer pictures of he products they should be using.

Cut out for cooktop is too big. There is a half inch gap on the left side and a 3/8 inch gap on the right side. The plywood that is normally underneath the countertop that lines up with the edge of the cut out for the cooktop was cut back about 6 to 8 inches. There is no place to install the brackets or the straps to keep the cooktop from moving. Advise customer that they need to have their contractor come out and to install new plywood under the cooktop or add plywood so that the straps can be applied to the cooktop and to keep it from moving. The downdraft is not level it is lower on the left side this was not an issue caused by the installation of the cooktop this was caused by the installation of the Grant granite countertop. Informed customer that left side of that downdraft underneath the counter needs to be shimmed up so it is level. If I see customer shell have to have her contractor remove the fan assembly and shim the left side of the downdraft assembly. Advise customer when she gets the issue with the cooktop and the plywood fixed we can come out and install the brackets to secure the cooktop properly. customer stated shes going to call a contractor and have the cooktop and the downdraft removed and have the countertop fixed and have them re-installed by the contractor. Customer said that she would have the contractor do this and we dont have to do it.

Removed old unit installed new unit tested new unit operating as designed

Customer stated that the detergent door broke and upper adjuster broke. Fixed dispenser removed and replaced adjusters. Tested all works good at this time.

Customer stated that the unit is making noise and then shuts off. Checked unit for error codes no codes. Ran unit through diagnostics and found unit is working to specs. Reset and tested all works good at this time.

Customer was running the dishwasher without the lower rack in place. The lower rack has a spray arm attachment which is used for the Silverware. Without the rack and place the water was shooting straight forward.

Rattling noise when on high or low settingsConfirmedloose baffle above motor squirrel cage fan was rubbing on baffle. Adjusted and as designed operation was restored.

Customer stated that the unit is making noise found condensing line touching the condenser fan motor fixed and tested all works good at this time

"Found that the water line was kinked, pulled out refrigerator and unkinked hose, verified that water is dispensing, installed refrigerator back into place, verified again that water is dispensing after reinstalling refrigerator, water is being dispensed, no parts were needed for repair"

Removed old unit installed new unit tested new unit operating as designed

"Found the unit, not cooling, verify problem, compressor not running, replace compressor,service valve and couplers, charge refrigerant 41g R600a check compressor and freezer fan motor unit running normal"

Cycled unit and found broken icemaker. Installed new icemaker and retested unit passed all test at time of service. Job completed

Cut out for cooktop is too big. There is a half inch gap on the left side and a 3/8 inch gap on the right side. The plywood that is normally underneath the countertop that lines up with the edge of the cut out for the cooktop was cut back about 6 to 8 inches. There is no place to install the brackets or the straps to keep the cooktop from moving. Advise customer that they need to have their contractor come out and to install new plywood under the cooktop or add plywood so that the straps can be applied to the cooktop and to keep it from moving. The downdraft is not level it is lower on the left side this was not an issue caused by the installation of the cooktop this was caused by the installation of the Grant granite countertop. Informed customer that left side of that downdraft underneath the counter needs to be shimmed up so it is level. If I see customer shell have to have her contractor remove the fan assembly and shim the left side of the downdraft assembly. Advise customer when she gets the issue with the cooktop and the plywood fixed we can come out and install the brackets to secure the cooktop properly. customer stated shes going to call a contractor and have the cooktop and the downdraft removed and have the countertop fixed and have them re-installed by the contractor. Customer said that she would have the contractor do this and we dont have to do it.

Removed old unit installed new unit tested new unit operating as designed

Removed power and raised lid. Installed suspension. Tes5 good stabilized. All ops good.

Customer stated that the unit is making noise and then shuts off. Checked unit for error codes no codes. Ran unit through diagnostics and found unit is working to specs. Reset and tested all works good at this time.

Removed power. Replaced filter head. Powered cycled on. All ops normal.

Customer stated that the unit is making noise found condensing line touching the condenser fan motor fixed and tested all works good at this time

Removed and installed ice bin. Nit working as intended.

"Customer stated that unit kept freezing everything in the refrigerator and that the ice maker wasnt working,installed new unit,function as designed.Also there were little scratches on the floor from moving the unit,see attached photos"