After replacing the shorted vent and leaking sump assembly all functions tested properly in diagnostics. I removed the error codes and the unit went through the entire test. Job completed.

"The units drain motor is activated. Checked errors found: speed not reached, long drain. Found the unit is not agitating. The unit has a bad actuator (new style). Removed power replaced the actuator. Test components, passed. Calibration passed. All ops normal. ; used 1 W10913953 (Actuator) from stock"

Upon arrival customer canceled service. Claims it started to work again. Did not perform any work here.

Replaced parts tested unit. All functions are working properly unit is no longer shaking Job complete

Performed defrost job. Confirmed frost buildup due to customer not shutting freezer door all the way. Explain to customer they need to make sure door is shutting all the way in order for frost to not build up. Removed ice from door switch and light is now coming on with no issues. All functions are now working as designed.

JB out 1/12/23. Installed replacement ACU and Drain pump as ordered. Reassembled and tested with customer. Unit now operates as designed. No charge to customer. JOB COMPLETE

The model kit comes with a new valve so Im sending the one I didnt use back. All tested ok after replacing all parts. I made sure the fill tube was clear and not frozen. Job completed.

"Customer,er stated that the washer was walking during cycle. I found weak suspension rods. Removed and replaced suspension. All tests good."

Installed thermostat tested working to spec

Replaced all selected parts Tested unit working properly as designed

"Replaced damper control, RC thermistor. Unit is cooling properly at this time. Instructed customer items in front of damper will freeze. Complete."

Case number 09230312. Timer has melted the A terminal for the third time. GE has determined the unit to be unrepairable.

"Replaced user interface board. Ran diagnostics, all units ops check fine. The unit is now working as designed. The customer had someone pull the unit out, to reconnect the power cord. When they pushed the unit back into the cabinet, they did not re installed the anchoring brackets to the underside of the counter. Pointed that out to the customer, and advised them to re install the brackets for safety purposes."

"During removal of the agitator, the transmission shaft came up. Transmission is unfortunately no longer available.

Customer complaint doors are not leveled and the fresh food door swings open when you let it go half ways. Cx is an elderly man. Door closing and opening properlyAdjusted door on bottom and now is leveled. Cx then said he did not care about that part he is more concerned on it opening too hard for him. Unit is working as designed. Swings ok. No issues with unit. All operations are normalReferred client to manufacture Job complete

Checked unit found cube stuck in a way where it wasnt ice dispensed. Removed ice and re tested unit now working as designed. Asked cx to empty ice out once every week or so if she doesnt use ice much.

Removed and replaced basket. Tested unit. All ops checked good

Customer stated that the unit is not washing. Found actuator is popped out. Fixed and tested all works good at this time.

Installed control and tested unit. Unit is working properly. Customer approves function at this time.

Installed new door only to remove plastic and found dent in door top middle front.

Install the new Ui and cover. Retest the unit and unit is working properly. Job complete

"Removed defective unit. Installed new unit. Tested new unit, works as designed. Customer said unit was fried."

"Installed new knob assembly and user interface and tested unit,working as designed"

"Replaced damaged shelf, unit operating as designed."

Replaced defective user interface due to fault code f2/e1.Tested ok

Installed all new parts. Verify that the light is not working and the short is gone. Unit is now operating as designed. Job complete.

"Checked the unit there was a frozen food pice stuck in the basket somewhere , cleared , unit closed correct , customer informed to look for in the future , operating ok now at this time"

Craig - TECHLINE reoccurring issue with error code F11. Informed the board just installed failed within a week. Put a file on the unit. Said will contact his parts department and have send straight from factory. FILE NUMBER-86045461Open unit to inspect found infestation of roaches. Not covered. While on phone with TECHLINE the roaches were present. Took photos.

Cycled unit and found thermostat has failed. Check for reason why thermostat failed and found all components test normal. Installed new thermostat and instructed customer not to use oversize pants for long periods of time to avoid this issue. Unit now working as designed. Job completed.; used 1 318578506 (Thermostat) from stock

"On arrival cx states washer will go off balance every now and then especially with heavier loads and when she washes her robe. The robe holds a lot of water, creates a heavy spot. Suspension is fine, hub is tight, and unit had no error codes. Unit functioning as designed."

Cx states that unit has a leak After running diagnostic check find that IM is out of position Remove and reinstalled IM properly Tested unit working properly as designed

Removed and replaced kit. Tested unit. All ops ch3dked good

Found washer testing ok customer concern amount of water customer over loading washer refill retest check out ok complete no dents or dings cause by tech.

Complete- per customer unit was repaired yesterday by GE - look at pictures-

Replaced all selected parts Unit working properly as designed

"Removed defective unit. Installed new unit. Tested new unit, works is designed. Customer said unit wasnt agitating."

"Found F8E1 NO FILL LONG FILL error code present, customer stated that there is a filtration system to the house and that he recently changed the filter because there was no water flow within the house. Cleared code, Ran calibration cycle and diagnostics. Diagnostics completed with No error codes or fault present. Recommended to customer to cover the washer when its raining to prevent the chance of damage to the washer. Unit is functioning as designed"

"Replaced ignitor harness, tested all burner functions, unit operating as designed."

Removed and replaced hose. Tested unit. All tests good.

"Replaced agitator assembly on the washer, and used repair kit to replace belt pulley and drum support rollers for the dryer. Checked both washer and dryer, they are both working as designed."

"Door seal came off allowing for air to leak in to the freezer, reinstalled seal all tested good"

Complaint unit leaking from ice maker Found no leaks. Found unit with stains but no water. Cx had unit defrosted. Unit no longer has ice sheet inside freezer. Okayed at this time to keep using fridge Keep eye on ice maker over filling. Ice maker is aftermarket. Cx okayed.Po customer. Did not collect. Cx signed.

"Removed and replaced supports, collar and pulley. installed pads and seals. No more issues. Noises is NormalJob complete"

Warranty department number 2162273. The unit is going to be replaced and came by to replace part. Warranty people didnt get back fast enough to let us no. Job completed

Install the new heater on the unit. Retest the unit and no leaks found at this time. Job complete

Cx stated flame was too high on low settings. Adjusted to cx preference. Unit now checks ok

"Replaced the gear case and slider, and agitator tested operations ok now at this time"

Cx complaint that unit leaks intermittently. Pulled out unit and Ran through cycle. Could not duplicate this issue. Instructed cx on what kind of soap and cycles to be using. Everything testing out normal time of repair with no leaks. Documented with GE under cx phone number. Per ge do not send us back out on this issue.

Replaced a slippery belt. Washer ok; used 1 Wpw10006384 (Belt) from stock

Removed old unit left new unit with maintenance personnel to install later say the refrigerator leaks water and freezes up

Removed old unit left new unit with maintenance personnel to install later left it wrapped up in packaging. They say they leak water and freeze up.

"F9e1. Cleared error code, ran diagnostics, the unit wouldnt drain, the drain pump was getting proper voltage. Replaced drain pump assembly. Checked units ops, the unit is working properly now."

Instructed customer on how to turn off and on the Icemaker properly. Informed to press and hold temp and fast cool together for three seconds.

Checked out unit fount timer wasnt working correctly and switch was pushed in and wouldnt release. Checked out unit and working correctly. Job completed.

Burner assembly and checked for leaks unit is no longer leaking. Job completed

Unstacked washer dryer combo. Replaced drain pump washer now draining properly. Restocked washer dryer combo with helper and used skid plate.

Installation issues and drainage issue. Contractor needs to adjust drain hose.

Cut open sealed system black oil in dryer called tech sr7735475719

"Replaced blower wheel, drum supports(4), belt tensioner pulley. Vacuumed the inside"

Removed and replaced control. Tested unit. All ops checked good

"Upon arrival found unit with error code F8E1 long fill, erase the code. Run the unit on diagnostics mode test the unit and and the unit passes all the tests. But unit shut off without press any button. Unit has a bad ui, unit will need a new UI.

"Has a failed door switch, factory foamed the switch in had to break to get it out, wires and connectors also foamed in can not gain access to it. contacting tech line sr#7735474969. Unit submitted for replacement"

Fixed installation issue.

"Found the unit, not cooling,verify problem,compressor not running, replace compressor service valve,drier,capacitor and start-dev, change refrigerant 4.50 oz check compressor,condenser and evaporator fan motors unit work normal ; used 1 W10913906 ( Service valve) from stock"

"F0e5 out of balance f8e5 hot and cold reverse f8e6 no fill , cleaned screen and put the water lines in the correct position and tested unit,working as designed"

Installed part tested check out ok complete no dents or dings cause by tech.

Replacing part list. Tested and checked out before putting back in. Tested again after installing unit back in place. Working correctly. Job completed.

Wash motor was not running upon initial testing. Used preID part to repair unit. Everything is now operating without issue. Complete.

"Fixed- installed new parts console, cntrl elec) ran auto test it pass- no leaks- no errors- cx ok repair."

"Replaced the belt , tested operations ok now at this time"

Replaced part listed. Checked out and unit is working correctly. Seal is taking a bit to seal to cabinet. Give it a few hours and unit will be sealing and ice will be made. Job completed.

Installed new ignitor. All functions now checking normal.

Installed new icemaker. Everything operating normally. Ice production will be back to normal in 48 hours. Complete.

Two separate issues. Fan issue taken care of. Secondary issue condenser completely clogged up with dog hair. Performed condenser cleaning. All functions now checking out okay.

Found water dripping from the supply hoses on the back. Water dripping down the inside of the back wall. Pools up on the under the inside of body. SR7735472001

Replacing part listed. Tested both ovens and work and heating correctly. WiFi is being set up. Settings were all set up. Fully tested and passed. Job completed

"JB out 1/11/23. Customer states with microwave oven, over the range is installed and plugged in the interior, cavity light and cooling fan run and cannot be shut off. Installer has installed a custom 15 inch deep cabinet above microwave causing a potential overheating issue and blocking access to air grill and control panel for removal for means of repair. Contacted GE tech line and spoke with Bob, who issued case number 09342376 and explained that when a custom 15 inch deep cabinet is mounted above the microwave oven that the installation guide supplied with the product indicates a requirement of an installation of a bump out kit part number JX15BUMPBB in order to extend the microwave oven a proxy one and a half to 2 inches further than the extra deep 15 inch cabinet installed above it to prevent overheating, and also to allow access to remove air grill and control panel. This is an installation issues that prevents the repair of this microwave oven, no repairs to be made until the microwave oven installation has been corrected. This is per General Electric factory tech line job complete no parts ordered no repair made"

Installed inner door provided by customer. Customer did not need putter door or nameplate. Did not collect for the outter door. Customer noticed enamel paint chip in inner door. Customer is going to keep the door the way it is. Just wanted it to be documented. See SD Quickpics.

"On arrival Rc drain clogged. Cleared restriction and tested, unit functions as designed."

Repaired connector to float switch. Unit now passing through all cycles without any issues. Job complete.

"Icemaker is working properly different issue. Replaced defective evap fan and harness, tested unit and and is working properly"

Install the new lid lock on the unit. Retest the unit and unit passes all test at this time. Job complete

"CX says the microwave runs for 2seconds and stops. Checked the units cintrol found was in DEMO MODE. removed from DEMO MODE. Ran test for operation, passed. All ops normal."

Upon arrival installed new parts and retested. Unit is now operating as designed with no faults. Instructed cx on proper use of cycles. Job complete

replaced defective partsas designed operation was restored. 1 W10779331 (Compressor) and 2 W10890290 (8/2 NR AL 00 (Capillary Tube to Evaporator))s and 2 W10891067 (8 NK AL 00 (Capillary Tube toEvaporator))s and 2 W11400725 (8/7- NR-AL-00 (Suction Line to Evaporator))s and 2 W10891067 (8 NK AL 00(Suction Line to Evaporator))s and 2 W11187707 (200-MM- AL-00 Aluminum SuctionLine(Order 2))s and 2 W10891058 (5 NK MS 00 (Heat Loop to Drier))s and 2 W11400723 (5/1.8-NR-AL-00 (Capillary Tube toDrier))s and 2 W10890087 (8.5/8 NR MS 00 (Suction Tube toCompressor))s and 2 W10890117 (7/5 NR MS 00(Discharge Tube toCompressor))s and 2 W10890102 (8/6 NR MS 00 (Charging Tube toCompressor))s and 2 W10890131 (5/4 NR MS 00(Heat Loop to Condenser))s and 2 W10891058 (5 NK MS 00(Heat Loop to Drier))s and 1 W11590197 (Valve, 3 way)"

Replaced all selected parts Tested unit working properly as designed

Upon arrival installed dryer repair kit and retested. Unit is no longer making any abnormal sounds. Job complete

"Removed excess adhesive from the old wave guide, Replaced wave guide cover and oven door gasket. Unit is functioning as designed"

Replaced heater Tested unit working properly as designed

Removed and replaced valve. Filled ice maker. Should work

"Replaced thermal cut off thermostat. Surface burners, oven are working properly at this time. Complete."

No issue found no error codes stored. Tested in service test cycle all ok. No issue with heater. Only smell I could smell is stain water like rotten egg. Instructed customer to use dishwasher afresh or white vinegar once a month on a heavy duty cycle. Wash motor is strong no issue there.unit is working as designed.

"Replaced thermal cut off thermostat. Surface burners, oven are working properly at this time. Complete."

"Tested unit and is working properly, check system with smart hq, no error codes found, updated firmware. Customer education on use and care of unit"

Cycled unit and found worn pulley and support wheels. Installed dryer repair kit. Re-tested unit now. Sounds normal. Job completed.

Installed new door latch and ran test. Unit working as designed.

Replaced parts listed l tested and checked out. Unit still had same codes. Ran a diagnostics test and calibration test. Unit checked out. All tested. Job completed

Unit will need new console. Unit melted during self clean due to venting being located directly under control panel. Nothing on the stove top at the time of self clean.

"The unit keeps leaking through the water dispenser, inlet valve solenoid is not closing properly. Inlet water valve needs to be replaced. The part has been discontinued by the manufacturer, and no substitution is available. Unable to repair the unit given the part is no longer available. Customer will like to know if an aftermarket part is available, informed the customer if there was, we would not be able to install it given we are not authorized to use aftermarket parts. Per the customers request, turned off the water at a shut off valve underneath the unit."

"Replaced defective sump, tested unit and is working properly, no leaks found at this time"